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1090 Power button with or without fingerprint reader and 1170 Camera and microphone rubber(for selected fingerprint reader cable ... . models) ....1100 Coin-cell battery .
About this manual This manual contains service and reference information for the following products: Product name Machine type (MT) ThinkPad E14 Gen 5 21JK, 21JL, 21JR, and 21JS ThinkPad E16 Gen 1 21JN, 21JQ, 21JT, and 21JU ThinkPad R14 Gen 5 21JM ThinkPad E14 Gen 5, ThinkPad R14 Gen 5 and ThinkPad E16 Gen 1 might be shipped with different ®...
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ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges (ESD).
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Run quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Vantage app installed. To download and install a quick test program, go to https://www.lenovo.com/diags , and follow the instructions on the Web site.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
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Wire Voltage (V dc) +2.5 to +3.2 Black Ground • If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
7. Reinstall the built-in battery. 8. Reinstall the base cover assembly. 9. Reconnect ac power. 10. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The system management password has been removed. If a supervisor password has been set and is known to the service technician, do the following to remove the system management password: 1.
• The system is powered off. Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it before resuming normal operation. If you do disconnect it and then try to resume normal operation, you will get an error message, and you will have to restart the system.
Numeric error codes Symptom or error FRU or action, in sequence 0177 Replace the system board. Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program. The settings Bad CRC of Security Settings in EFI Variable.
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. If step 1 does not work, replace the system board (service provider only). 1. Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the LCD panel.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Table 4. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test. POST. 2. Replace the system board. • LCD backlight not working. 1. Reseat the LCD connectors. •...
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ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Key / Key combination Function Toggle keyboard backlight (for selected models) Break operation Pause operation Scroll contents Send system request Enter sleep mode To wake up the computer, press any of the keys. Go to beginning Go to end ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Major FRUs and CRUs ThinkPad E14 Gen 5 Chapter 6 Locations...
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Notes: • Depending on the computer model, your computer might look different from the illustration above. • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
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Thermal Fan (for UMA models) Heatsink (for UMA models) Thermal fan assembly (for DIS models) Trackpad cable Trackpad Lenovo factory recovery USB key* Power cord* ac power adapter* Miscellaneous parts kits (see “Miscellaneous parts” on page 53) * for selected models...
Notes: • Depending on the computer model, your computer might look different from the illustration above. • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
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Table 7. LCD FRUs and CRUs FRU description Self-service Optional-service LCD bezel assembly LCD panel Elastic adhesive tapes Wireless LAN antenna assembly Microphone rubbers Camera Module LCD cover assembly eDP cable Hinge kit * for selected models Note: Depending on the computer model, your computer might look different from the illustration above. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
• Spec Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 47 and “LCD FRUs and CRUs” on page 51.
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System board connectors and cables (for selected models) Table 9. System board connector and cable guide Connector/feature Internal cable required Cable connection Touch panel connector (internal) eDP cable Connect one end to the LCD connector and the other end to this connector.
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Table 9. System board connector and cable guide (continued) Internal cable required Connector/feature Cable connection HDMI connector (external) Connect a HDMI cable to this connector. Audio connector (external) Connect headphones or a headset with 3.5-mm (0.14-inch) 4-pole plug to this connector. Coin-cell battery connector Coin-cell battery cable The coin-cell battery comes with...
Connect the I/O card cable to this connector. connector (internal) Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the same as the machine type of the machine that had the ECA applied to it. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu. 2. Select Config ➙ Power. The Power submenu is displayed. 3.
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Applying labels to the base cover assembly Notes: • Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration. • The new base cover assembly FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover assembly.
1020 Built-in battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
• “1010 Base cover assembly” on page 62 Removal steps of the memory module and memory module bracket When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks. Removal steps of the M.2 2242 solid-state drive Note: Before installing a new M.2 2242 solid-state drive, ensure that the thermal pad is installed properly. Step Screw (quantity) Color...
Removal steps of the speaker assembly ThinkPad E14 Gen 5 ThinkPad E16 Gen 1 When installing: • Ensure that the connector is attached firmly. • Ensure that the cable is routed properly. 1060 Wireless LAN card For access, remove this FRU: •...
Removal steps of the wireless LAN card Step Screw (quantity) Color Torque M2 × L0.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the main connector, and the black cable into the auxiliary connector on the card.
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When installing: • Ensure that the connector is attached firmly. • Do not press the top of the fan cover and the fan hub. • Before you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustrations.
Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L6 mm, flat-head, nylon-coated (2) (3.0 kgf-cm) Black 0.181 Nm M2 × L2 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the screws are installed firmly. 1090 Power button with or without fingerprint reader and fingerprint reader cable For access, remove this FRU: ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
ThinkPad E16 Gen 1 When installing: Ensure that the screws are installed firmly. 1100 Coin-cell battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Chapter 8 Removing or replacing a FRU...
For access, remove these FRUs in order: • “1010 Base cover assembly” on page 62 • “1020 Built-in battery” on page 65 Removal steps of the coin-cell battery When installing: • Ensure that the connector is attached firmly. • Reset the system date and time in the BIOS menu. 1110 Trackpad and trackpad cable For access, remove these FRUs in order: •...
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Torque Step Screw (quantity) Color M2 × L1.7 mm, flat-head, nylon-coated (7) White 0.147 Nm (1.5 kgf-cm) ThinkPad E16 Gen 1 Chapter 8 Removing or replacing a FRU...
Step Screw (quantity) Color Torque White 0.147 Nm M2 × L1.7 mm, flat-head, nylon-coated (7) (1.5 kgf-cm) Notes: • A mylar might cover the trackpad, and ensure that you attach the mylar to the trackpad after replacement. • Ensure that the connector is attached firmly. 1120 System board Important notices for handling the system board: When handling the system board, read the following:...
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Note: Input the exact brand name as shown in this table. Product name Machine type (MT) ThinkPad E14 Gen 5 21JR, 21JS, 21JK, and 21JL ThinkPad E16 Gen 1 21JT, 21JU, 21JN, and 21JQ Removal steps of the system board ThinkPad E14 Gen 5 Note: The new system board does not come with a new M.2 solid-state drive thermal pad, it is suggested...
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Torque Step Screw (quantity) Color M2.5 × L6 mm, flat head, nylon-coated (2) Black 0.294 Nm (3 kgf-cm) M2 × L2 mm, flat head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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ThinkPad E16 Gen 1 Note: The new system board does not come with a new M.2 solid-state drive thermal pad, it is suggested that you order an extra thermal pad in case the old thermal pad is damaged during replacement. Chapter 8 Removing or replacing a FRU...
Step Screw (quantity) Color Torque M2.5 × L6 mm, flat head, nylon-coated (3) Black 0.294 Nm (3 kgf-cm) M2 × L2 mm, flat head, nylon-coated (5) Black 0.181 Nm (1.85 kgf-cm) When installing: Configure the keyboard language in UEFI BIOS: 1.
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Step Screw (quantity) Color Torque M 2.5 × L6 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
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ThinkPad E16 Gen 1 ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Torque Step Screw (quantity) Color M 2.5 × L6 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
When installing: Ensure that the connectors are attached firmly. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 1140 LCD bezel assembly For access, remove these FRUs in order: •...
Removal steps of the LCD bezel assembly When installing: Ensure that all the latches are attached firmly. Note: After the LCD bezel assembly is removed, if it cannot be used anymore, a new LCD bezel assembly is required for replacement. 1150 LCD panel and elastic adhesive tapes For access, remove these FRUs in order: •...
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Removal steps of LCD panel and elastic adhesive tapes 1. Pull out each tape slowly in the direction as shown until the adhesive tapes are all released from LCD unit. Note: Do not pull the tapes too fast, otherwise, the tapes might snap. 2.
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Installation steps of LCD panel and elastic adhesive tapes 1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct locations. Peel off the release liners from the other side of the tapes. Ensure that the tapes are applied correctly as shown.
1160 LCD hinges For access, remove these FRUs in order: • “1010 Base cover assembly” on page 62 • “1130 LCD unit” on page 82 • “1140 LCD bezel assembly” on page 86 • “1150 LCD panel and elastic adhesive tapes” on page 87 Removal steps of the LCD hinges ThinkPad E14 Gen 5 Table 12.
Table 13. Screw specification Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L6 mm, flat-head, nylon-coated (6) (3.0 kgf-cm) 1170 Camera and microphone rubber(for selected models) For access, remove these FRUs in order: • “1010 Base cover assembly” on page 62 •...
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When installing: Ensure that the connector is attached firmly. Removal steps of the microphone rubber ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
1180 eDP cable assembly Removal steps of eDP cable assembly For access, remove these FRUs in order: • “1130 LCD unit” on page 82 • “1140 LCD bezel assembly” on page 86 • “1150 LCD panel and elastic adhesive tapes” on page 87 Note: New tap should be ordered for eDP cable replacement.
Step Screw (quantity) Color Torque 0.181 Nm M2.5 × L4.0 mm, flat head, nylon-coated (1) Silver (1.85 kgf-cm) ThinkPad E16 Gen 1 Torque Step Screw (quantity) Color M2.5 × L4.0 mm, flat head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) 1200 LCD cover assembly For access, remove these FRUs in order: •...
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• “1170 Camera and microphone rubber(for selected models)” on page 91 • “1190 Wireless LAN antenna assembly (for selected models)” on page 93 Chapter 8 Removing or replacing a FRU...
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ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, and TrackPoint are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Microsoft Teams, and Windows are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.