Page 1 DS-C480W User's Guide...
Page 3: Table Of Contents
Contents DS-C480W User's Guide ........................... 11 Product Basics ............................12 Product Features..........................12 Product Parts Locations ........................15 Product Parts - Front ........................16 Product Parts - Back........................18 Product Parts - Inside ........................19 Optional Accessories and Replacement Parts ................19 Scanner Position ..........................
Page 4 Connecting to a Mobile Device ....................107 Modifying the Wi-Fi Direct Network Name or Password .............. 107 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel ......108 Wi-Fi Protected Setup (WPS)......................110 Using WPS to Connect to a Network ................... 110 Using WPS PIN Mode to Connect to a Network ................
Page 5 Adding and Assigning Scan Jobs with Document Capture Pro - Windows ......136 Adding and Assigning Scan Jobs with Document Capture - Mac..........139 Starting a Scan Using the Epson Scan 2 Icon ................140 Starting a Scan from a Scanning Program................... 142 Starting a Scan from a Smartphone or Tablet................
Page 6 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ......... 159 Scanning Multi-Page Originals as Separate Files - Windows ..........162 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2....... 165 Saving a Scan as an Office Format File - Windows ..............166 Saving a Scan as an Office Format File - Mac ................
Page 7 Configuring an IEEE 802.1X Network ..................231 IEEE 802.1X Network Settings ....................231 Configuring a Certificate for an IEEE 802.1X Network ............232 Using Epson Device Admin Configuration Software..............233 Solving Problems ............................ 234 Product Status Messages ........................ 234 Solving Scanning Problems ......................236...
Page 8 Scanned Image is Cropped ......................262 Cannot Solve Problems in the Scanned Image ................262 Updating Applications and Firmware....................263 Resetting the Epson Scan 2 Settings ....................264 Uninstall Your Product Software....................... 265 Uninstalling Product Software - Windows ..................265 Uninstalling Product Software - Mac....................
Page 9 Wireless Connection Safety Instructions ..................278 Notes on the Administrator Password ....................278 Restrictions on Copying ........................279 Default Delay Times for Power Management for Epson Products............ 280 Binding Arbitration and Class Waiver ....................280 Trademarks ............................283 Copyright Notice..........................283 libTIFF Software Acknowledgment....................
Page 11: Ds-C480W User's Guide
DS-C480W User's Guide Welcome to the DS-C480W User's Guide. For a printable PDF copy of this guide, click here. Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same unless otherwise noted.
Page 12: Product Basics
You can scan originals such as passports or booklets using the straight path position. Note: Epson Smart Panel only supports passport scanning. With Epson Scan 2, you have the option of saving only the identification pages of your passport (Windows only). See the software help for more information.
Page 13 Send scanned images to cloud services such as Evernote, Google Drive, and Dropbox, as well as to email addresses using Epson Connect. Email images directly from the scanner There are two options that allow you to send scanned images as email attachments.
Page 14 • Double-feed Detection Set the timing to stop operations when a double feed is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). Select Immediate to stop scanning immediately after any...
Page 15: Product Parts Locations
• Scan from a mobile device with Epson Smart Panel You can use the Epson Smart Panel app to scan from your iOS or Android device over a direct Wi-Fi connection. You can save the scanned data to your device, or upload it to a cloud service or FTP server.
Page 16: Product Parts - Front
Product Parts - Front Input tray extension Input tray ADF (Automatic Document Feeder) Edge guides Input tray paper support Input tray paper support button Output tray paper support...
Page 17 Output tray paper support button Output tray Vertical path cover Output slot Control panel Security slot Parent topic: Product Parts Locations...
Page 18: Product Parts - Back
Product Parts - Back Scanner position selector Use to change the scanner position between vertical path and straight path. Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted, bent, tangled or otherwise damaged.
Page 19: Product Parts - Inside
(U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Availability of accessories varies by country. Part...
Page 20: Scanner Position
Part Part number Roller assembly kit B12B819731 Cleaning kit B12B819291 You can scan passports as is, but if you want to protect the passport while scanning, use a passport carrier sheet. Using a carrier sheet allows you to scan irregular shaped originals or originals that can easily be scratched.
Page 21 Note: When the scanner is changed to the vertical path position, the vertical path icon appears on the LCD screen. In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner.
Page 22 Note: When the scanner is changed to the straight path position, the straight path icon appears on the LCD screen. In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner.
Page 23: Using The Control Panel
Adjusting the Operation Time Out Setting Preventing PC Connection via USB Setting Direct Power On Changing Regular Cleaning Alert Settings Changing Roller Replacement Alert Settings Setting a Password and Locking the Control Panel Setting Up Epson Connect Services Parent topic: Product Basics...
Page 24: Control Panel Buttons And Lights
Control Panel Buttons and Lights LCD screen ready light; indicates the status of the product power button; turns the product on and off home button; displays the home screen help button; displays the help screen Parent topic: Using the Control Panel...
Page 25: Lcd Screen
LCD Screen Displays status information; select an icon to check its status or adjust its settings Menu options Displays the presets list; load your presets and register new presets Select to view additional menu options Select a tab to view different options and settings Setting options;...
Page 26: Navigating The Lcd Screen
Icons Description Displayed when a firmware update is available. Displays the network connection status; select the icon to set up or change your network connection. • The product is not connected to a wireless network. • The product is searching for an SSID or experiencing a wireless network connection issue.
Page 27: Entering Characters On The Lcd Screen
Slide your finger across the screen to move items To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings.
Page 28: Viewing Animations
Enters a space Select when you are finished Deletes the previous character Parent topic: Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1.
Page 29: Registering Presets
Select the left arrow to view the previous step Parent topic: Using the Control Panel Registering Presets You can register up to 24 frequently used scanning settings as presets. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 30 3. Select a icon. 4. Select the scanning option you want to register as a preset.
Page 31: Presets Menu Options
Note: For some scanning options, it is best to configure the destination information (such as email contacts or network folders) before registering the preset. You can still configure the destination information while registering the preset, but if it is configured beforehand, you can simply make your selections from the existing list.
Page 32: Adjusting The Screen Brightness
Change Position Changes the display order of the presets. Delete Deletes the preset. Confirm Details Displays the preset scan settings. You can load the preset by selecting Use This Setting. Parent topic: Registering Presets Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1.
Page 33: Changing Lcd Screen Language
Changing LCD Screen Language You can change the language used on the LCD screen. 1. Select the home icon, if necessary. 2. Select Settings > Basic Settings. 3. Scroll down and select Language. 4. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time Select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
Page 34: Changing The Keyboard Layout
12. Use the + and - buttons to enter the time difference between your time zone and UTC (Coordinated Universal Time), then select OK. Parent topic: Using the Control Panel Changing the Keyboard Layout You can change the layout of the keyboard on the control panel. 1.
Page 35: Setting Direct Power On
4. Select Disable. 5. Select Yes to restart the product. Parent topic: Using the Control Panel Setting Direct Power On You can turn on the product directly when the product is connected to the power source, without pressing the power button. Note: This setting can be locked by an administrator.
Page 36: Changing Roller Replacement Alert Settings
Note: You should set an administrator password and keep it in a safe place. You must know the administrator password in order to change it. If you forget the password or inadvertently set it, contact Epson for assistance. • Start-up Screen •...
Page 37: Setting Up Epson Connect Services
Parent topic: Using the Control Panel Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.
Page 38: Using Power Saving Settings
1. Select the home icon, if necessary. 2. Select Settings. 3. Select Web Service Settings. 4. Select Epson Connect Services. 5. Select Register. 6. Follow the instructions on the screen to activate your product's email address. Parent topic: Using the Control Panel...
Page 39: Available Software
Available Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. Note: An internet connection is required to obtain the product software.
Page 40: Using The Epson Smart Panel Mobile App
(Canada), or latin.epson.com/connect (Caribbean) to learn more about Epson Smart Panel and check the compatibility of your mobile device. 3. Download Epson Smart Panel from the Apple App Store or Google Play. 4. Connect your mobile device to the same wireless network as your product.
Page 41: Loading Originals
Loading Originals Follow the instructions here to load your originals into the product. Note: The illustrations are for reference only. Although they may differ slightly from the actual product, the steps are the same unless otherwise noted. Scanner Positions Loading Originals in the Input Tray Loading Large Originals Loading Long Paper Loading Booklets...
Page 42: Loading Originals In The Input Tray
Scanner Position Description Supported Originals Straight path Use the straight path position for • Large size originals position scanning thick or long documents, • Long paper envelopes, passports, cards, and other irregular size originals. • Receipts over 15.5 inches (393.7 mm) in length Scanned originals are ejected from the output slot at the front of the scanner.
Page 43 1. Make sure the vertical path position icon is displayed. Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward.
Page 44 2. Open the input tray.
Page 45 3. Raise the input tray extension.
Page 46 4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
Page 47 6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown.
Page 48 7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance.
Page 49 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at the front of the scanner and on the ADF side as shown.
Page 50 fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it.
Page 51 • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check the scanner position on the LCD screen.
Page 52 • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray.
Page 53 Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes...
Page 54 clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up.
Page 55 the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance.
Page 56 8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing.
Page 57: Loading Large Originals
Note: Originals larger than A3 (11.7 × 16.5 inches [297 × 420 mm]) must be folded in half. You can scan both sides of the original and stitch the images together using Document Capture Pro or Epson Scan 2. Note: To combine the scanned images, select Double-Sidedas the Scanning Side setting and select Left &...
Page 58 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 59 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 60 5. Fold the original in half so that the side to be scanned is facing out. 6. Load the folded original in the input tray with page 1 facing up as shown, then guide it in until it meets resistance.
Page 61: Loading Long Paper
7. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 62 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 63 2. Open the input tray. 3. Raise the input tray extension.
Page 64 4. Slide the input tray edge guides all the way out.
Page 65 5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance.
Page 66 When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 67 Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 68: Loading Booklets
You can load small booklets into the scanner. Make sure the booklet meets the specifications before loading it. Note: You can scan A5-sized booklets that are less than 0.20 inches (5 mm) thick when closed. You cannot scan booklets using Epson Smart Panel. 1. Make sure the straight path position icon is displayed.
Page 69 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 70 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 71 5. Load the original into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 72: Loading Passports
Note: When scanning booklets, select Booklets as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Parent topic:...
Page 73 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 74 2. Open the input tray. 3. Raise the input tray extension.
Page 75 4. Slide the input tray edge guides all the way out.
Page 76 5. Load the passport into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. If you are using an optional passport carrier sheet, load the passport into the carrier sheet printed side up and with the thicker edge (the side with more pages) facing first, then place the carrier sheet into the input tray and guide it in until it meets resistance.
Page 78 Note: Do not use a passport carrier sheet that is scratched or has been scanned more than 3,000 times. Use only the passport carrier sheet that is designed for your product. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 79: Loading Multiple Sizes Of Originals In The Input Tray
Note: You can also scan originals of different paper types and thickness by loading them one by one and selecting Automatic Feeding Mode on the Main Settings screen in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 80 Note: If the straight path position icon is displayed, pull the position selector to the right and tilt the scanner forward. 2. Open the input tray.
Page 81 3. Raise the input tray extension.
Page 82 4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the...
Page 83 printed sides are facing up and the top edges are slightly angled in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original.
Page 84: Original Document Specifications
Epson Scan 2 allows you to preview the first side of your original. Load only the first original into the ADF, and then press the Preview button. The preview window opens, the previewed image is displayed, and the page is ejected from the scanner. Replace the ejected page together with the rest of the originals.
Page 85 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 10.5 lb to 34 lb In the vertical path position [216 × 356 mm]) (40 to 127 g/m²) (in the Fine paper Thickness of stack: under vertical path position) 0.09 inches (2.4 mm) Letter (8.5 ×...
Page 86 Paper type Paper size Paper weight Loading capacity Receipts Width: 2 to 8.5 inches 53 to 77 g/m² Vertical path position: (50.8 to 215.9 mm) Thickness of stack: under Length: 2 to 120 inches 0.09 inches (2.4 mm) (50.8 to 3048 mm) Straight path position: 1 receipt For thin originals, extending the input and output tray paper supports is recommended...
Page 87: Loading Plastic And Laminated Cards In The Input Tray
• If originals are incorrectly detected as double feeds, set the DFDS Function to Off on the control panel, or select Off as the Detect Double Feed setting in Epson Scan 2. • Labels or stickers must be firmly adhered to the scanned original with no exposed glue.
Page 88 1. Make sure the straight path position icon is displayed. Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.
Page 89 2. Open the input tray. 3. Raise the input tray extension.
Page 90 4. Slide the input tray edge guides all the way out. 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
Page 91: Plastic And Laminated Card Specifications
6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2.
Page 92: Loading Special Originals
Paper type Paper size Paper thickness Loading capacity Plastic cards, 2.1 × 3.3 inches 0.05 inch (1.24 mm) 1 card (horizontal) embossed (ISO 7810 (54 × 85.6 mm) maximum ID-1 compliant) Plastic cards, standard 0.03 inch (0.76 mm) to (ISO 7810 ID-1 0.04 inch (1.1 mm) compliant) smaller than 0.03 inch...
Page 93 Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 94 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 95 5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8.
Page 96 To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down.
Page 97 original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray.
Page 98 7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
Page 99 Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet.
Page 100: Special Original Specifications
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
Page 101 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 1 carrier sheet originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) Originals that cannot...
Page 102 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals...
Page 103: Wi-Fi Networking
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Network Security Recommendations Connecting to an Existing Wi-Fi Network Wi-Fi Direct (Simple AP) Mode Setup Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Configuring Email Server Settings Changing or Updating Network Connections Disabling Wi-Fi Features Network Security Recommendations...
Page 104: Connecting To An Existing Wi-Fi Network
Connecting to an Existing Wi-Fi Network You can set up your product to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network. Epson product Wireless router Computer with a wireless interface...
Page 105: Selecting Wireless Network Settings From The Control Panel
You can select or change wireless network settings using your product control panel. To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. 1. Select the home icon, if necessary.
Page 106: Wi-Fi Direct (Simple Ap) Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router. In Wi-Fi Direct (Simple AP) Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless devices...
Page 107: Connecting To A Mobile Device
Connecting to a Mobile Device You can connect a mobile device directly to the product without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the product.
Page 108: Setting Up Wireless Scanning From A Smart Device Using Epson Smart Panel
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart device directly to the product. Epson Smart Panel is available on iOS and Android...
Page 109 Fi SSID. 7. Enter the password for the wireless network and select OK. The app starts configuring the product. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic:...
Page 110: Wi-Fi Protected Setup (Wps)
Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router. If there is no hardware button, there may be a WPS setting in the software for the device.
Page 111: Using Wps Pin Mode To Connect To A Network
First, manually configure your product to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your product must be turned on and connected to the network.
Page 112 • Windows 7: Click > All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 2. Select Settings from the Scanner drop-down list.
Page 113 4. Do one of the following: • Under Search for Network, select the IP address of your Epson product and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson product, and click Add.
Page 114: Determining The Product's Ip Address
, and select All Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your product in the list and write down the IP address.
Page 115: Email Server Settings
Email Server Settings Setting name Available options Description Authentication Selects the authentication method for the scanner to Method access the mail server. SMTP AUTH SMTP AUTH: Authenticates on the SMTP server POP before SMTP (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication.
Page 116: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website. 4. Follow the instructions in the installer to setup a Wi-Fi connection. Parent topic:...
Page 117: Disabling Wi-Fi Features
Related tasks Uninstalling Product Software - Windows Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. 1. Select the home icon, if necessary. 2.
Page 118: Scanning
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac). Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 119 • USB Drive lets you save the scanned file directly to a USB device connected to the product. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • Email lets you send scanned files through a pre-defined email server.
Page 120: Scanning To An External Usb Device
Scanning to an External USB Device You can scan an original and save the scanned image to an external USB device. 1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Insert a USB device into the product's external interface USB port. Note: Your USB device must meet the following maximum capacity specification: 2 TB (formatted in FAT, FAT32, or exFAT).
Page 121 USB device. If you remove the external USB device while operating the product, the data on the external USB device may be lost or corrupted. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
Page 122: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 123 1. Place your original on the product for scanning. 2. Select the home icon, if necessary. 3. Select Email. 4. Select a destination on the Recipient tab. 5. Do one of the following: • To enter the email address directly, select Keyboard, enter an email address, and select OK. •...
Page 124: Scanning To A Connected Computer
Related topics Loading Originals Scanning to a Connected Computer You can scan an original from the control panel using jobs created in Document Capture Pro (Windows) or Document Capture (Mac). 1. Make sure you installed the product software and connected the product to your computer or network.
Page 125: Control Panel Scanning Options
• To detect dirt on the glass surface inside the product, select Glass Dirt Detection and select the setting you want to use. 9. Select the icon to view the job settings. 10. Select the start icon to start scanning. Document Capture Pro opens and your product scans the original and sends the scanned file to the connected computer.
Page 126 Option Available settings Description File Format PDF (Single Page) Select whether to save all originals as one file (multi-page) or save each original separately PDF (Multi Page) (single page) PDF/A (Single Page) You can also select the Compression Ratio and PDF Settings. PDF/A (Multi Page) TIFF (Single Page) Select for scanned files that you can print from a...
Page 127: Setting Up And Scanning To A Network Folder Or Ftp Server
Option Available settings Description Remove Background Varying levels Select the darkness of the background Remove Shadow Erase the shadows that appear in the center of a document when scanning a book (Center) or the shadows that appear around a document when scanning thick paper (Frame) Correct Document Skew Correct skew in the scanned image...
Page 128: Creating A Shared Network Folder
Parent topic: Starting a Scan Using the Product Control Panel Related tasks Creating a Shared Network Folder Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering Contacts for Email, Network, or FTP Scanning - Web Config Scanning to a Network Folder or FTP Server Creating a Shared Network Folder You can create a shared network folder on your computer or an FTP site and register its location to your product's Contacts list.
Page 129 2. If the computer's name uses any characters that are not alphanumeric (letters or numbers), do one of the following to change the computer's name: • Windows 11, Windows 10, or Windows 8.x: Select Rename this PC and follow the on-screen prompts.
Page 130: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
13. Click OK or Close. Now you can register the folder path to your product's Contacts list. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Entering Characters on the LCD Screen Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering Contacts for Email, Network, or FTP Scanning - Web Config Scanning to a Network Folder or FTP Server Registering Contacts for Email, Network, or FTP Scanning - Control Panel...
Page 131: Registering Contacts For Email, Network, Or Ftp Scanning - Web Config
• For a network folder or FTP location, select the Communication Mode field and select Network Folder (SMB) or FTP. Then select the Location (Required) field, use the displayed keyboard to enter the network path to the shared folder, and select OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: •...
Page 132 4. In the upper right corner of the screen, click Log in and enter the Administrator password. Note: If this is your first time logging in, use the following default values: • User name: none (blank) • Password: If there is a "PASSWORD" label attached to the back of your product, enter the 8-digit number shown on the label.
Page 133: Scanning To A Network Folder Or Ftp Server
• Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP server. • Port Number: For FTP locations, enter the port number. • Proxy Server Settings: Select whether or not to use a proxy server. 10.
Page 134: Setting Up A Wsd Port (Windows 7)
6. Tap the icon and check the product's settings or make changes, if necessary. Note: Tap the presets icon if you want to save your settings as a preset. 7. Select the Destination tab again, then tap the start icon to start scanning. Your product scans your original and saves the scanned file in the destination network folder.
Page 135: Scanning Using Wsd - Windows
9. Make sure that an icon appears for your product's name on the network. When you use WSD, select your product name to scan over the network. Parent topic: Starting a Scan Using the Product Control Panel Scanning Using WSD - Windows You can scan originals to a computer from the product control panel using WSD (Web Services for Devices) for network scanning in Windows.
Page 136: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 137 You see a screen like this: 3. Click the Job Settings button. You see a screen like this:...
Page 138 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder •...
Page 139: Adding And Assigning Scan Jobs With Document Capture - Mac
8. Select the jobs that you want to assign to the product control panel using any of the pull-down menus. Note: The number of pull-down menus available may vary, depending on your product and any connected options. 9. Click OK, then click Back. You can now use the added scan jobs when you scan from the product control panel.
Page 140: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 141 You see an Epson Scan 2 window like this:...
Page 142: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 143 You see an Epson Scan 2 window like this:...
Page 144: Starting A Scan From A Smartphone Or Tablet
Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. Note: Epson Smart Panel does not support scanning with a carrier sheet, or scanning originals longer than 15.5 inches (393.8 mm).
Page 145 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 146: Scanning With Job Scan In Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 147: Scanning With Document Capture - Mac
Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 148 You see a window like this: Note: You may need to select your product from the drop-down list. 3. Click the scan icon.
Page 149 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 150: Scanning In Epson Scan 2
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 151 You see this window:...
Page 152 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 153 17. Make sure the product is in the correct scanning position for the type of original. • For multiple sheets of standard-size originals, thin paper, or receipts, place the scanner in the vertical path position. • For special originals such as thick or long documents, passports, or plastic cards, place the scanner in the straight path position.
Page 154: Additional Scanning Settings - Main Settings Tab
Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 155 Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white. Remove Punch Holes Removes the shadows caused by holes on the edges of the original. Parent topic: Scanning in Epson Scan 2...
Page 156: Scanning Settings For Special Documents
Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: When using Document Capture Pro, open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 157: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 158: Scan Resolution Guidelines
Scanning Two Originals onto One Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Saving a Scan as an Office Format File - Windows...
Page 159: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products). Note: Settings may vary depending on the software version you are using. Click the Help icon in Document Capture Pro at any time for more information.
Page 160 You see a window like this: 4. Click Scan Settings > Detailed Settings.
Page 161 You see an Epson Scan 2 window like this:...
Page 162: Scanning Multi-Page Originals As Separate Files - Windows
Your product scans the original and the image appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 163 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: 4. Click the Job Settings button.
Page 164 You see a window like this: 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this:...
Page 165: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software. If you install your product software programs individually, be sure to also install this component if you want to perform OCR.
Page 166: Saving A Scan As An Office Format File - Windows
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
Page 167 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 168: Saving A Scan As An Office Format File - Mac
Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 169 You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
Page 170 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 171 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 172: Scanning To A Sharepoint Server Or Cloud Service - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 173 You see a window like this: 4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. 5.
Page 174: Scanning To A Sharepoint Server Or Cloud Service - Mac
You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. Note: The screen shown may vary, depending on your OS version. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your product from the drop-down list.
Page 175: Using Mopria Scan
(Canada). Some Amazon Fire tablets also use the Mopria Scan Service. 1. Connect your Epson product to your wireless network. See the link at the end of this section. 2. On your Android device, download the Mopria Scan app from Google Play.
Page 176: Scanning With Airprint
Scanning with AirPrint AirPrint enables instant scanning from a Mac without the need to install drivers or download software. Note: You can only scan using AirPrint on a macOS system. The iOS operating system does not support scanning with AirPrint. 1.
Page 177: Cleaning And Transporting Your Product
Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 178 Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area indicated to avoid touching the antistatic brush.
Page 179 2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static electricity, and this may cause the output originals to stick to each other. 3.
Page 180 4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water.
Page 181 5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order.
Page 182 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
Page 183 Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes or hard tools to clean the scanner glass. Any scratches on the glass may affect the scan quality.
Page 184 Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple feed error.
Page 185 10. Open the cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 186 13. Open the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
Page 187 15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the roller counter. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and Replacement Parts Related tasks Replacing the Rollers...
Page 188: Resetting The Number Of Scans After Cleaning
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 189 You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product...
Page 190: Replacing The Rollers
Replacing the Rollers Replace the roller assembly kit (the pickup roller (B) and the separation roller (A)) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers.
Page 191 2. Press down on the separation roller cover latch and pull up the cover to remove it.
Page 192 3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product.
Page 193 4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.
Page 194 5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly.
Page 195 Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller.
Page 196 7. Slide the pickup roller to the right and lift up to remove it.
Page 197 8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned.
Page 198 9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
Page 199 10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent topic: Cleaning and Transporting Your Product...
Page 200: Resetting The Roller Counter
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 201: Transporting Your Product
You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
Page 202 2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path position.
Page 203 Note: When carrying the scanner, hold it as shown here. 5. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Product...
Page 204: Administering Your Product
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.
Page 205: Restricting Features Available For Users
You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.
Page 206: Locking The Control Panel Using Web Config
Note: Be sure to remember the administrator password you set. If you forget your password, you will not be able to reset it and you will need to contact Epson. 5. Click OK. Note: To restore the administrator password to the default value, select Restore Default Settings on the Change Administrator Password screen.
Page 207: Disabling Network Scanning
Accessing the Web Config Utility Preventing PC Connection via USB Disabling Network Scanning You can make the following settings in Web Config to disable network scanning using Epson Scan 2 from your computer. 1. Access Web Config and select the Scan tab.
Page 208: Configuring Product Settings
Related tasks Accessing the Web Config Utility Setting Up a WSD Port (Windows 7) Scanning Using WSD - Windows Configuring Product Settings Follow the instructions in these sections to configure your product's control panel settings using the Web Config software. Checking Status Information Configuring Email Notification Managing the Network Connection...
Page 209: Configuring Email Notification
Configuring Email Notification You can configure email notifications using Web Config so you can receive alerts by email when certain events occur on the product. You can register up to 5 email addresses and select the events for which you want to be notified. 1.
Page 210: Managing The Network Connection
Managing the Network Connection You can check or update the network information for your product using the Web Config interface. 1. Access Web Config and select the Network tab. 2. Select Basic. 3. Check or update the settings as necessary. 4.
Page 211: Exporting Settings Using Web Config
Exporting Settings Using Web Config Importing Settings Using Web Config Parent topic: Administering Your Product Exporting Settings Using Web Config You can export your product's settings and optionally encrypt the settings file with a password. 1. Access Web Config and select the Device Management tab. 2.
Page 212: Using Your Product On A Secure Network
Using a Digital Certificate Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Using Epson Device Admin Configuration Software Parent topic: Administering Your Product Configuring Protocols and Services in Web Config You can enable or disable protocols using Web Config.
Page 213: Protocol Settings
After the protocols restart, the changes are applied. Protocol Settings Parent topic: Using Your Product on a Secure Network Related tasks Accessing the Web Config Utility Protocol Settings Protocols Name Description Bonjour Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network searching in EpsonNet Config Add WSD devices, or print and scan from the WSD port...
Page 214 SLP Settings Setting Options/Description Enable SLP Enable the SLP function to use the Push Scan function and network searching in EpsonNet Config WSD Settings Setting Options/Description Enable WSD Enable adding devices using WSD, and printing and scanning from the WSD port Scanning Timeout (sec) Enter the communication timeout value for WSD scanning between 3 and 3,600 seconds...
Page 215: Using A Digital Certificate
Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters Allow access from Epson tools Allow information to be written from Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options/Description...
Page 216: About Digital Certification
About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA (Certificate Authority). CA Certificate A CA certificate indicates that a third party has verified the identity of a server.
Page 217: Csr Setup Settings
8. Submit the CSR to the certificate authority following the format guidelines provided by that authority. 9. Save the issued CA-signed certificate to a computer connected to the product. Before proceeding, make sure the time and date settings are correct on your product. 10.
Page 218: Csr Import Settings
Setting Options/Description Common Name Enter a name or static IP address from 1 to 128 characters long. The first element is stored to the common name, and other elements are stored to the alias field of the certificate subject. For example: Scanner's IP address: 192.0.2.123, Scanner name: EPSONA1B2C3 Common Name:...
Page 219 Certificate format Setting descriptions PEM/DER format obtained from a computer Private Key: Configure a private key Password: Do not configure CA Certificate 1/CA Certificate 2: Optional PKCS#12 format obtained from a computer Private Key: Do not configure Password: Optional CA Certificate 1/CA Certificate 2: Do not configure CA-signed Certificate Import Settings Setting...
Page 220: Deleting A Ca-Signed Certificate
Setting Description CA Certificate 2 If your certificate’s format is Certificate (PEM/DER), import a certificate from the same certificate authority that issued CA Certificate 1. Specify a file if necessary. Parent topic: Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported CA-signed certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection.
Page 221: Importing A Ca Certificate
4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Related tasks Accessing the Web Config Utility Importing a CA Certificate You can import a CA certificate using Web Config.
Page 222: Configuring Ssl/Tls Communication
Related tasks Accessing the Web Config Utility Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Web Config. Configuring SSL/TLS Settings Configuring a Server Certificate for the Product Parent topic: Using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your product.
Page 223: Configuring Ipsec/Ip Filtering
4. Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Related tasks Accessing the Web Config Utility Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring the Default IPsec/IP Filtering Policy Configuring the Group IPsec/IP Filtering Policies...
Page 224: Configuring The Group Ipsec/Ip Filtering Policies
5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1.
Page 225 Setting Options/Description IKE Version Select the version of the Internet Key Exchange (IKE) protocol that matches your network environment Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127 characters long Confirm Pre-Shared Key Confirm the pre-shared key you entered...
Page 226 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Scanner) Select an IPv4 or IPv6 address that matches your network environment;...
Page 227 Setting Options/Description Remote Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220;...
Page 228 You cannot use IPv6 link-local addresses. Group Policy Guidelines Service name Protocol type Local/Remote port Controls these operations number — — All services ENPC 3289/Any port Searching for a product from applications such as Epson Device Admin and the scanner driver...
Page 229: Ipsec/Ip Filtering Configuration Examples
Service name Protocol type Local/Remote port Controls these operations number SNMP 161/Any port Acquiring and configuring MIB from applications such as Epson Device Admin and the scanner driver Any port/5357 Controlling WSD WS-Discovery 3702/Any port Searching for a product from WSD...
Page 230: Configuring An Ipsec/Ip Filtering Certificate
Receiving Scanning Data and Scanner Settings Use this example to allow communication of printing data and printer settings from specified services. Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: • Enable this Group Policy: Select •...
Page 231: Connecting The Product To An Ieee 802.1X Network
4. Click OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config.
Page 232: Configuring A Certificate For An Ieee 802.1X Network
Setting Options/Description Connection Method Displays the current network connection method EAP Type Select one of these authentication methods for connections between the product and a RADIUS server: EAP-TLS or PEAP-TLS: You must obtain and import a CA- signed certificate PEAP/MSCHAPv2 or EAP-TTLS: You must configure a password User ID Enter an ID between 1 and 128 ASCII characters for...
Page 233: Using Epson Device Admin Configuration Software
With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support...
Page 234: Solving Problems
Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where to Get Help (U.S. and Canada) Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the help button to see help information and how-to instructions on the screen.
Page 235 • Make sure the product is connected correctly and the latest the scanner and the computer versions of Epson Scan 2 and Document Capture Pro (USB or network) - Installation of (Windows) or Document Capture (Mac) are installed on your the necessary software - Power computer.
Page 236: Solving Scanning Problems
Product Does Not Turn On or Turns Off Unexpectedly Forgot the Administrator Password Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Cannot Start Document Capture Pro (Windows) or Document Capture (Mac) Paper Feeding Problems Paper Jam Problems...
Page 237: Forgot The Administrator Password
• Check the USB cable connection between the computer and scanner if you are connecting via USB. • Check that the correct scanner is selected using the Epson Scan 2 Utility. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
Page 238: Scanning Software Does Not Operate Correctly
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: •...
Page 239: Cannot Start Epson Scan 2
• Make sure the PC Connection via USB setting is not disabled on the control panel. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
Page 240: Paper Feeding Problems
• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it. • Make sure the status light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems Paper Feeding Problems...
Page 241 Replacement on the home screen, and then check the number of scans displayed under Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.
Page 242: Paper Jam Problems
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Page 243 3. Open the vertical path cover.
Page 244 4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product.
Page 245 6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner.
Page 246 7. Close the scanner cover with both hands. Then, close the vertical path cover.
Page 247 Caution: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2.
Page 248 4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow.
Page 249 Note: Make sure there is no paper inside the scanner. 6. Close the scanner cover with both hands. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7.
Page 250 Replacement on the home screen, and then check the number of scans displayed under Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.
Page 251: Paper Protection Does Not Work Correctly
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.
Page 252: Cannot Send Scans To A Cloud Service
• If you are running virus protection or other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only. See your virus protection or security software instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp. Note: You may need to unhide system folders to view files in that location.
Page 253: Cannot Scan Over A Network
Restart the scanner. • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
Page 254: Product Cannot Connect To A Wireless Router Or Access Point
Related tasks Starting a Scan Using the Product Control Panel Starting a Scan from a Smartphone or Tablet Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Determining the Product's IP Address Related topics...
Page 255: Cannot Access Web Config
• Check that the product's IP address is set correctly. • If you cannot start scanning from a smart device, make sure the product and smart device are connected correctly. Use the Epson Smart Panel to check the connection status for the smart device and the product.
Page 256: Network Software Cannot Find Product On A Network
• Make sure your browser supports the Encryption Strength for SSL/TLS. If you selected High as the Encryption Strength setting in Web Config, your browser must support AES (256-bit) or 3DES (168- bit) encryption. Check your browser's encryption support or select a different Encryption Strength option.
Page 257: Cannot Save A Scan To A Shared Folder Over A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 258: Solving Scanned Image Quality Problems
• Make sure the user name and password are correct on the computer and product's control panel Contacts list. Also, make sure that the password has not expired. • If you are using a laptop and the IP address is set to DHCP, the IP address may change when reconnecting to the network.
Page 259: Back Of Original Image Appears In Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.
Page 260: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
Page 261: Ripple Patterns Appear In An Image
• Remove any dirt from your original. • Enable the Detect Glass Dirt setting in the Epson Scan 2 Utility. You can also enable Glass Dirt Detection on the product's control panel (Settings > Scanner Settings > Glass Dirt Detection > On- Low or On-High).
Page 262: Scanned Image Is Cropped
Scanning in Epson Scan 2 Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software.
Page 263: Updating Applications And Firmware
• Windows 8.x: Enter the application name in the search charm, and then select the displayed icon. • Windows 7: Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 264: Resetting The Epson Scan 2 Settings
Connect the scanner to the computer with a USB cable. While "Recovery Mode" is displayed on the scanner, you cannot update the firmware over a network connection. On the computer, access the Epson website, download the latest firmware, then follow the on-screen instructions.
Page 265: Uninstall Your Product Software
• Windows 7: Click , and select All Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab.
Page 266: Uninstalling Product Software - Mac
Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.
Page 267 You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 268: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 269: General Specifications
• OS X 10.9.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or...
Page 270: Dimension Specifications
Paper capacity 20 sheets of paper at 21 lb (80 g/m ) weight Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments (when scanning with a computer) Note: Available resolutions may vary depending on the scanning method.
Page 271: Electrical Specifications
Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the product and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply DC 24 V voltage...
Page 272: Environmental Specifications
Rated output current Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the product in direct sunlight, near a strong light source, or in extremely dusty...
Page 273 Connection device must comply with IEEE802.1X IPsec/IP Filtering SSL/TLS HTTPS (Server/Client) SMTPS (STARTTLS, SSL/TLS) SNMPv3 Network Features and IPv4/IPv6 Support Epson Scan 2 IPv4, IPv6 Document Capture IPv4 Pro/Document Capture Epson Connect (Scan to Cloud) IPv4 AirPrint IPv4, IPv6 Parent topic: Technical Specifications...
Page 274: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 275: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 276 • After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not disassemble them. • Never disassemble, modify, or attempt to repair the product or a product option by yourself except as specifically explained in this guide. AC Adapter •...
Page 277 • Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water.
Page 278: Wireless Connection Safety Instructions
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance.
Page 279: Restrictions On Copying
(Settings > System Administration > Restore Default Settings > All Settings) or Web Config. If you have forgotten the password and cannot restore it to the default settings, contact Epson for help. Note: Resetting the administrator password also resets the user name.
Page 280: Default Delay Times For Power Management For Epson Products
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 281 Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
Page 282 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 283: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 284: Libtiff Software Acknowledgment
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...
Page 285: A Note Concerning Responsible Use Of Copyrighted Materials
A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

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