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Dell P127F Owner's Manual
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Dell P127F Owner's Manual

Dell P127F Owner's Manual

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Precision 3581
Owner's Manual
Regulatory Model: P127F
Regulatory Type: P127F002
April 2023
Rev. A01

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Summary of Contents for Dell P127F

  • Page 1 Precision 3581 Owner's Manual Regulatory Model: P127F Regulatory Type: P127F002 April 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Fingerprint reader (optional)............................27 Sensor ....................................27 GPU—Integrated................................28 GPU—Discrete.................................. 28 External display support..............................28 Hardware security................................29 Smart-card reader................................29 Contactless smart-card reader..........................29 Contacted smart-card reader........................... 31 Operating and storage environment..........................31 Dell Support policy................................32 ComfortView Plus................................32 Contents...
  • Page 4 Using the privacy shutter..............................32 Dell Optimizer..................................33 Chapter 4: Working inside your computer..................34 Safety instructions................................34 Before working inside your computer........................34 Safety precautions..............................35 Electrostatic discharge—ESD protection......................35 ESD field service kit ..............................36 Transporting sensitive components........................37 After working inside your computer........................37 BitLocker..................................37...
  • Page 5 Installing the assembly-inner frame........................70 Touchpad....................................71 Removing the touchpad..............................71 Installing the touchpad............................... 72 Speakers....................................73 Removing the speakers.............................. 73 Installing the speakers..............................73 Coin-cell battery................................74 Removing the coin-cell battery..........................74 Installing the coin-cell battery..........................75 Fan and heat-sink assembly............................76 Removing the fan and heat-sink assembly (Discrete GPU)................76 Installing the fan and heat-sink assembly (Discrete GPU)................78 Removing the fan and heat-sink assembly (Integrated GPU)................80...
  • Page 6 Clearing BIOS (System Setup) and System passwords..................145 Chapter 10: Troubleshooting...................... 146 Handling swollen rechargeable Li-ion batteries......................146 Locate the Service Tag or Express Service Code of your Dell computer ..........146 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 147 Running the SupportAssist Pre-Boot System Performance Check.............. 147 Built-in self-test (BIST)..............................147...
  • Page 7 Chapter 11: Getting help and contacting Dell................152 Contents...

  • Page 8: Chapter 1: Views Of Precision 3581

    Views of Precision 3581 Right 1. microSD-card slot Reads from and writes to the microSD-card. 2. Universal audio jack Connect headphones or a headset (headphone and microphone combo). 3. USB 3.2 Gen 1 port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. 4.

  • Page 9: Left

    Supports USB4, DisplayPort 1.4, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

  • Page 10: Top

    1. Power button with optional fingerprint reader Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer.

  • Page 11: Display

    Display 1. Left microphone Provides digital sound input for audio recording and voice calls. 2. Infrared emitter (optional) Emits infrared light, which enables the infrared camera to sense and track motion. 3. Infrared camera (optional) Enhances security when paired with Windows Hello face authentication. 4.

  • Page 12: Bottom

    3. Fan vents Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Precision 3581...

  • Page 13: Battery Charge And Status Light

    Battery charge and status light The following table lists the battery charge and status light behavior of your Precision 3581. Table 1. Battery charge and status light behavior Power Source LED Behavior System Power State Battery Charge Level AC Adapter S0 - S5 Fully Charged AC Adapter...

  • Page 14: Chapter 2: Set Up Your Precision 3581

    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 15 SupportAssist proactively checks the health of your system's hardware and software. When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running Windows operating system.

  • Page 16: Chapter 3: Specifications Of Precision 3581

    Specifications of Precision 3581 Dimensions and weight The following table lists the height, width, depth, and weight of your Precision 3581. Table 3. Dimensions and weight Description Values Height: Front height 22.70mm (0.89 in.) Rear height 24.70mm(0.97 in.) Width 357.80 mm (14.09 in.) Depth 233.30 mm (9.19 in.) Weight...

  • Page 17: Chipset

    Table 4. Processor Description Option one Option two Option three Option four Option five Processor type Generation Intel Generation Intel Generation Intel Generation Core i5-13600H Core i7-13700H Intel Core i7-13800H Intel Intel Core Intel vPro Enterprise vPro Essentials vPro Enterprise i9-13900H Intel vPro Enterprise Processor wattage 45 W...

  • Page 18: Operating System

    Table 5. Chipset (continued) Description Values Processor Generation Intel Core i5/i7/i9 DRAM bus width 64-bit Flash EPROM 32 MB+16 MB for vPro PCIe bus Up to Gen 4 Operating system Your Precision 3581 supports the following operating systems: ● Windows 11 Home, 64-bit, Windows 10 downgrade capable ●...

  • Page 19: Internal Slots

    ● Two Thunderbolt 4 port with DisplayPort Alt Mode/USB Type-C/USB4/Power Delivery NOTE: You can connect a Dell Docking Station to this port. For more information, search in the Knowledge Base Resource at www.dell.com/support. ● One USB 3.2 Gen 1 port with PowerShare ●...

  • Page 20: Wireless Module

    Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Precision 3581. Table 10. Wireless module specifications Description Option one Option two Model number Realtek RTL8852BE Intel AX211 Transfer rate Up to 1201 Mbps Up to 2400 Mbps Frequency bands supported 2.4 GHz/5 GHz...

  • Page 21: Audio

    ● Supports 4x4 MIMO NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, search in the Knowledge Base Resource at www.dell.com/support. Audio The following table lists the audio specifications of your Precision 3581.

  • Page 22: Storage

    Table 12. Audio specifications (continued) Description Values External volume controls Keyboard shortcut controls Speaker output: Average speaker output Peak speaker output Subwoofer output Not supported Microphone Digital-array microphones in camera assembly Storage This section lists the storage options on your Precision 3581. Your Precision 3581 supports Two M.2 2230/2280 solid-state drives Table 13.

  • Page 23: Keyboard Function Keys

    Table 15. Keyboard specifications (continued) Description Values ● Japan: 103 keys ● Canada: 99 keys ● French-Canadian Quebec: 100 keys ● French-Canadian: 99 keys Keyboard size X=18.05 mm key pitch Y=18.05 mm key pitch Keyboard shortcuts Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions.

  • Page 24: Camera

    Keys with alternate characters There are other keys on your keyboard with alternate characters. The symbols that are shown at the bottom of these keys are the main characters that are displayed when the key is pressed; the symbols that are shown at the top of these keys are displayed when the key is pressed with the shift key.

  • Page 25: Power Adapter

    Table 18. Touchpad specifications (continued) Description Values ● Windows, see the Microsoft knowledge base article at support.microsoft.com ● Ubuntu, see ubuntu.com/support Power adapter The following table lists the power adapter specifications of your Precision 3581. Table 19. Power adapter specifications Description Option one Option two...

  • Page 26: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 27: Fingerprint Reader (Optional)

    Table 21. Display specifications (continued) Description Option one Option two Option three Display-panel native 1920 x 1080 1920 x 1080 1920 x 1080 resolution Luminance (typical) 250 nits 250 nits 400 nits Megapixels 2.07 colors 2.07 2.07 Color gamut 45% NTSC 45% NTSC 100% sRGB Color depth...

  • Page 28: Gpu-Integrated

    Supported external displays with Supported external displays with laptop display enabled laptop display disabled Intel Iris Xe Graphics Intel UHD Graphics NOTE: For more information about external display support, see the External Display Connection Guide on www.dell.com/ support. Specifications of Precision 3581...

  • Page 29: Hardware Security

    This section lists the contactless smart-card reader specifications of your Precision 3581. Table 28. Contactless smart-card reader specifications Title Description Dell ControlVault 3 contactless smart-card reader with NFC Felica Card Support Reader and software capable of supporting Felica contactless cards...
  • Page 30 Circuit Card Interface Device for OS level drivers Windows Certified Device certified by Microsoft WHCK Dell ControlVault support Device connects to Dell ControlVault for usage and processing FIDO2 compliance Dell ControlVault 3 Smart-card reader is compliant with the FIDO SPEC NOTE: 125 Khz proximity cards are not supported.

  • Page 31: Contacted Smart-Card Reader

    FIPS 201 (PIV/HSPD-12) Compliant via Device compliant with FIPS 201/PIV/ HSPD-12 requirements FIDO2 compliance Dell ControlVault 3 Smart-card reader is compliant with the FIDO SPEC Operating and storage environment This table lists the operating and storage specifications of your Precision 3581.

  • Page 32: Dell Support Policy

    * Measured using a random vibration spectrum that simulates user environment. † Measured using a 2 ms half-sine pulse. Dell Support policy For information on Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. ComfortView Plus WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

  • Page 33: Dell Optimizer

    Figure 1. Camera shutter Dell Optimizer This section provides the Dell Optimizer specifications of your Precision 3581. On Precision 3581 with Dell Optimizer, the following features are supported: ● ExpressConnect—Automatically joins the access point with the strongest signal, and directs bandwidth to conferencing applications when in use.

  • Page 34: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 35: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 36: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 37: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 38: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 39: Major Components Of Precision 3581

    Table 32. Screw list (continued) Component Screw type Quantity Screw image Smart card reader M2x2 Major components of Precision 3581 The following image shows the major components of Precision 3581. Working inside your computer...
  • Page 40 Working inside your computer...
  • Page 41 27. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 42: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. SIM card tray Removing the SIM card tray (Optional) Prerequisites...

  • Page 43: Installing The Sim Card Tray (Optional)

    About this task Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.

  • Page 44: Base Cover

    About this task Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.
  • Page 45 CAUTION: If you are unable to turn on the computer, if your computer is unable to enter Service Mode, or the computer does not support Service Mode, proceed to disconnect the battery cable. 2. Remove the card. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer.

  • Page 46: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry open the base cover from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.
  • Page 47 About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Removing and installing Customer Replaceable Units (CRUs)
  • Page 48 NOTE: If battery is not a pre-requisite and if you have disconnected the battery cable, ensure to connect the battery cable. To connect the battery cable, follow step 1 and step 2 in the procedure. Steps 1. Connect the battery cable to the connector on the system board. 2.

  • Page 49: Wireless Card

    Wireless card Removing the WLAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the WLAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 50: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the WLAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 51: Wireless Wide Area Network (Wwan) Card

    2. Align the notch on the WLAN card with the tab on the WLAN-card slot. . 3. Adhere the WLAN card at an angle into the WLAN-card slot 4. Align the screw hole on the WLAN-card bracket with the screw hole on the WLAN card and palm-rest and keyboard assembly.

  • Page 52: Installing The 4G Wwan Card (Optional)

    Steps 1. Lift the 4G WWAN-card shield off the 4G WWAN card. 2. Remove the screw (M2x3) that secures the 4G WWAN-card bracket to the 4G WWAN card. 3. Lift the 4G WWAN-card bracket off the 4G WWAN card. 4. Disconnect the antenna cables from the 4G WWAN card. 5.
  • Page 53 Steps 1. Align the notch on the 4G WWAN card with the tab on the 4G WWAN-card slot. 2. Insert the 4G WWAN card at an angle into the 4G WWAN-card slot . 3. Connect the antenna cables to the 4G WWAN card. The following table provides the antenna-cable color scheme for the 4G WWAN card that is supported by your computer.

  • Page 54: Removing The 5G Wwan Card (Optional)

    5. Replace the screw (M2x3) that secures the 4G WWAN bracket to the 4G WWAN card. 6. Align and place the 4G WWAN-card shield over the 4G WWAN card. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 55: Installing The 5G Wwan Card (Optional)

    Steps 1. Remove the screw (M2x3) that secures the 5G WWAN-card bracket to the 5G WWAN card. 2. Lift the 5G WWAN-card bracket off the 5G WWAN card. 3. Remove the two screws (M2x3) that secure the 5G WWAN-card shield to the palm-rest and keyboard assembly. 4.

  • Page 56: Memory Module

    Steps 1. Connect the antenna cables to the 5G WWAN card. The following table provides the antenna-cable color scheme for the 5G WWAN card that is supported by your computer. Table 35. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking WWAN card △...

  • Page 57: Installing The Memory Module

    Steps 1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot on the system board. NOTE: Repeat step 1 and step 2 if there are more than one memory module installed on your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 58: Solid-State Drive

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 59: Installing The M.2 2230 Solid-State Drive In Slot 1

    Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the solid-state drive bracket and palm-rest assembly. 2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot. 3. Remove the M.2 2230 solid-state drive mounting bracket from the palm-rest assembly. Installing the M.2 2230 solid-state drive in Slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 60: Removing The M.2 2280 Solid-State Drive From Slot 1

    Steps 1. Place the M.2 2230 solid-state drive mounting bracket on its slot on the palm-rest assembly. 2. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 2230 solid-state drive slot. 3. Slide the M.2 2230 solid-state drive into the M.2 2230 solid-state drive slot. 4.

  • Page 61: Installing The M.2 2280 Solid-State Drive In Slot 1

    Steps 1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the solid-state drive bracket and palm-rest assembly. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot. 3. Remove the M.2 2280 solid-state drive transfer bracket. Installing the M.2 2280 solid-state drive in Slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 62: Removing The M.2 2230 Solid-State Drive From Slot 2

    Steps 1. Place the M.2 2280 solid-state drive holder on its slot on the palm-rest assembly. 2. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 2280 solid-state drive slot. 3. Slide the M.2 2280 solid-state drive into the M.2 2280 solid-state drive slot. 4.

  • Page 63: Installing The M.2 2230 Solid-State Drive In Slot 2

    Steps 1. Remove the two screws (M2x3) that secure the solid-state drive thermal shield to the palm-rest assembly. 2. Lift the solid-state drive thermal shield off the palm-rest assembly. 3. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the palm-rest assembly. 4.
  • Page 64 Steps 1. Place the M.2 2230 solid-state drive holder on its slot on the palm-rest assembly. 2. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 2230 solid-state drive slot. 3. Slide the M.2 2230 solid-state drive into the M.2 2230 solid-state drive slot. 4.

  • Page 65: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 66 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task CAUTION: Removing the battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the battery. The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure.

  • Page 67: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board (if not disconnected earlier). 2. Loosen the three or five captive screws, as applicable, that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. 4.

  • Page 68: Assembly Inner Frame

    Steps 1. Align and route the battery cable through the routing guides on the battery. 2. Adhere the tape that secures the battery cable to the battery. 3. Connect the battery cable to the connector on the battery. 4. Flip the battery. 5.
  • Page 69 About this task The following images indicate the location of the assembly-inner frame and provide a visual representation of the removal procedure. Figure 2. Inner frame removal Removing and installing Field Replaceable Units (FRUs)

  • Page 70: Installing The Assembly-Inner Frame

    Figure 3. Inner frame removal Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cables from the routing guides on the palm-rest assembly. 3. Remove the twelve screws (M2x3) that secure the assembly-inner frame to the palm-rest assembly. 4.

  • Page 71: Touchpad

    3. Install the battery. 4. Install the base cover. 5. Install the card. 6. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.

  • Page 72: Installing The Touchpad

    6. Lift up the flap below the touchpad cable and remove the screw (M2x2.5) that secures the touchpad to the palm-rest assembly. 7. Lift the touchpad off the palm-rest assembly. Installing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 73: Speakers

    6. Install the card. 7. Follow the procedure in After working inside your computer. Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 74: Coin-Cell Battery

    Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the speakers and provide a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest assembly. 2.

  • Page 75: Installing The Coin-Cell Battery

    About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Release the coin-cell battery cable from the routing guide on the palm-rest assembly. 3.

  • Page 76: Fan And Heat-Sink Assembly

    Steps 1. Adhere the coin-cell battery on to the coin-cell battery slot on the palm-rest assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest assembly. 3. Connect the coin-cell battery cable to the connector on the system board. Next steps 1.
  • Page 77 The following images indicate the location of the heat sink and provide a visual representation of the removal procedure. For computers shipped with discrete graphics For computers shipped with integrated graphics Removing and installing Field Replaceable Units (FRUs)

  • Page 78: Installing The Fan And Heat-Sink Assembly (Discrete Gpu)

    Steps 1. Loosen the four or seven captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1] or [7 > 6 > 5 >...
  • Page 79 For computers shipped with discrete graphics Removing and installing Field Replaceable Units (FRUs)

  • Page 80: Removing The Fan And Heat-Sink Assembly (Integrated Gpu)

    Steps 1. Place the heat sink on the system board. 2. Tighten the four or seven captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4] or [1 > 2 > 3 > 4 >5 >...
  • Page 81 For computers shipped with integrated graphics Removing and installing Field Replaceable Units (FRUs)

  • Page 82: Installing The Fan And Heat-Sink Assembly (Integrated Gpu)

    Steps 1. Loosen the four or seven captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1] or [7 > 6 > 5 >...

  • Page 83: System Board

    Steps 1. Place the heat sink on the system board. 2. Tighten the four or seven captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4] or [1 > 2 > 3 > 4 >5 >...
  • Page 84 4. Remove the battery. 5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the WLAN card. 7. Remove the memory modules. 8. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1. 9. Remove the M.2 2230 solid-state drive from Slot 10.
  • Page 85 Removing and installing Field Replaceable Units (FRUs)

  • Page 86: Installing The System Board

    Steps 1. Remove the two screws (M2x3) that secure the display-cable bracket to the palm-rest assembly.. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Remove the three screws (M2x4) that secure the Type-C bracket to the palm-rest assembly.. 4.
  • Page 87 1. WWAN card connector 2. WLAN card connector 3. eDP cable connector 4. Memory modules 5. Display cable connector 6. System fan connector 7. Solid-state drive Slot 1 8. Touchpad cable connector 9. Battery cable connector 10. Solid-state drive Slot 2 11.
  • Page 88 Removing and installing Field Replaceable Units (FRUs)
  • Page 89 Steps 1. Align and place the system board on its slot on the palm-rest assembly. 2. Replace the three screws (M2x3) that secure the system board to the palm-rest assembly. 3. Connect the fingerprint-reader cable from the system board. 4. Connect the eDP cable to the connector on the system board. 5.

  • Page 90: Power Button

    Next steps 1. Install the assembly inner frame. 2. Install the heat sink. 3. Install the coin-cell battery. 4. Install the M.2 2230 solid-state drive in Slot 5. Install the M.2 2230 M.2 2280 solid-state drive in Slot 1. 6. Install the memory modules.

  • Page 91: Installing The Power Button

    Steps 1. Remove the two (M2x2.5) screws that secure the power button to the palm-rest assembly. 2. Lift the power button, along with the cable. off the palm-rest assembly. Installing the power button CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 92: Power Button With Optional Fingerprint Reader

    Steps 1. Align and place the power button on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power button to the palm-rest assembly. Next steps 1. Install the system board. 2. Install the assembly-inner frame. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable.

  • Page 93: Installing The Power Button With Optional Fingerprint Reader

    5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the WLAN card. 7. Remove the memory modules. 8. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1, as applicable. 9. Remove the M.2 2230 solid-state drive from Slot 2, if applicable.

  • Page 94: Keyboard

    Steps 1. Align and place the power button on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power button to the palm-rest assembly. Next steps 1. Install the system board. 2. Install the assembly-inner frame. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable.
  • Page 95 5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the WLAN card. 7. Remove the memory modules. 8. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1. 9. Remove the M.2 2230 solid-state drive from Slot 10.

  • Page 96: Installing The Keyboard

    Steps 1. Open the latch and disconnect the keyboard cable from the touchpad. 2. Open the latch and disconnect the keyboard-backlight cable from the touchpad. 3. Remove the twenty one screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 4.
  • Page 97 Steps 1. Align and place the keyboard on the keyboard bracket. Removing and installing Field Replaceable Units (FRUs)

  • Page 98: Display Assembly

    2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket. 3. Turn the keyboard bracket over. 4. Align and place the keyboard bracket on the palm-rest assembly. 5. Replace the twenty one screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 6.
  • Page 99 Removing and installing Field Replaceable Units (FRUs)
  • Page 100 Steps 1. Remove the two (M2x3) screws that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Disconnect the display cable from the system board. 4. Remove the display cable from the routing guides on the system board. 5.

  • Page 101: Installing The Display Assembly

    Installing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 102 Steps 1. Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the six screws (M2.5x5) that secure the left and right display hinges to the palm-rest assembly. 4.

  • Page 103: Display Bezel

    Display bezel Removing the display bezel CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable.

  • Page 104: Display Panel

    Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display bezel and provide a visual representation of the installation procedure. Steps 1. Align and place the display bezel on the display assembly. 2.
  • Page 105 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the WLAN card. 6. Remove the display assembly. 7. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 106 Steps 1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover. 2. Lift and open the display panel to access the display cable. 3. Peel the conductive tape on the display cable connector. 4. Open the latch and disconnect the cable from the connector on the display panel. 5.

  • Page 107: Installing The Display Panel

    Installing the display panel CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 108 Removing and installing Field Replaceable Units (FRUs)
  • Page 109 Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.

  • Page 110: Camera Module

    Camera module Removing the camera module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable.

  • Page 111: Installing The Camera Module

    Steps 1. Peel the tape that secures the camera cable to the to the display back cover. 2. Disconnect the camera cable from the camera. 3. Carefully pry up the camera module starting from the prying point at the bottom edge of the camera module. 4.

  • Page 112: Display Hinges

    Steps 1. Align and place the camera module into the slot on the display back cover. 2. Connect the camera module cable to the connector on the camera module. 3. Adhere the tape to secure the camera cable to the camera. Next steps 1.

  • Page 113: Installing The Display Hinges

    Steps 1. Remove the screw (M2.5x3.5) that secures the right hinge to the display back cover. 2. Lift and remove the right hinge from the display back cover. 3. Remove the screw (M2.5x3.5) that secures the left hinge to the display back cover. 4.

  • Page 114: Display Back Cover

    Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2. Replace the screw (M2.5x3.5) that secures the left hinge to the display back cover. 3. Align the screw hole on the right hinge with the screw hole on the display back cover. 4.

  • Page 115: Installing The Display Back Cover

    7. Remove the display bezel. 8. Remove the display panel. About this task The following images indicate the location of the display back cover and provide a visual representation of the removal procedure. Steps After performing the steps in the pre-requisites, we are left with the display back cover. Installing the display back cover CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 116: Display Cable

    Steps Place the display back cover on a flat surface. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the WLAN card. 5. Install the 4G WWAN card 5G WWAN card, as applicable.

  • Page 117: Installing The Display Cable

    About this task The following images indicate the location of the display cable and provide a visual representation of the removal procedure. Steps 1. Peel the tape that secures the display cable to the display back cover. 2. Disconnect the display cable from the camera module. 3.

  • Page 118: Sensor Board

    Steps 1. Connect the display cable to the connector on the camera. 2. Adhere the display cable to the display back cover. 3. Adhere the tape that secures the display cable to the display back cover. Next steps 1. Install the display panel.

  • Page 119: Installing The Sensor Board

    7. Remove the display bezel. 8. Remove the display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Remove the sensor-board cable from the routing guides on the display back cover. 2.

  • Page 120: Smart Card Reader

    Steps 1. Place the sensor board on its slot on the display back cover. 2. Route the sensor-board cable through the routing guides on the display back cover. Next steps 1. Install the display panel. 2. Install the display bezel. 3.

  • Page 121: Installing The Smart-Card Reader

    About this task The following image(s) indicate the location of the smart-card reader and provides a visual representation of the removal procedure. Steps 1. Lift the latch and disconnect the smart-card reader cable from the connector on the USH board. 2.

  • Page 122: Dummy Sim-Card Slot Filler

    Steps 1. Align and place the smart-card reader on its slot on the palm-rest assembly. 2. Replace the two screws (M2x2) that adheres the smart-card reader to the palm-rest assembly. 3. Connect the smart-card cable to the connector on the USH board and close the latch. Next steps 1.

  • Page 123: Installing The Dummy Sim-Card Slot Filler

    12. Remove the display assembly. 13. Remove the smart-card reader. About this task NOTE: For models shipped with WLAN card only, the dummy SIM-card slot filler is a separate service part and is not included with replacement palm rest. As a result, the dummy SIM-card slot filler must be removed and then reinstalled when replacing the palm-rest assembly.

  • Page 124: Palm-Rest Assembly

    Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1.
  • Page 125 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the WLAN card. 6. Remove the memory modules. 7. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1, as applicable. 8.

  • Page 126: Installing The Palm-Rest Assembly

    Steps After performing the steps in the pre-requisites, we are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the palm-rest assembly and provide a visual representation of the installation procedure.
  • Page 127 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the smart card reader, if applicable. 2. Install the display assembly. 3. Install the system board. 4. Install the assembly inner frame. 5. Install the battery. 6. Install the heat sink.

  • Page 128: Chapter 7: Software

    ● Windows 11 Pro, 64-bit ● Windows 10 China G-SKU, 64-bit ● Ubuntu 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 129: Chapter 8: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows operating system. Windows is factory-installed with this computer. Technology and components...

  • Page 130: Chapter 9: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 131: One Time Boot Menu

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 132 Table 37. System setup options—System information menu (continued) Overview AC Adapter Displays whether the AC adapter is connected or not. Battery Life Type Displays the battery life type options such as Standard, Long Life Cycle 1.0, Long Life Cycle 2.0 Processor Information Processor Type Displays the processor type.
  • Page 133 Table 38. System setup options—Boot Configuration menu (continued) Boot Configuration Boot Mode: UEFI only Displays the boot mode of this computer. Boot Sequence Enables to set the boot order. Enable Secure Digital (SD) Card Boot Enable or disable the SD card read-only boot. Default: Disabled Secure Boot Enable Secure Boot...
  • Page 134 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 135 Table 40. System setup options—Storage menu (continued) Storage Enable MediaCard Secure Digital (SD) Card Enable or disable the SD card. By default, the Secure Digital (SD) Card option is enabled. Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode. By default, the Secure Digital (SD) Card Read-Only Mode option is not enabled.
  • Page 136 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from standby. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables to block entering sleep (S3) mode in the operating system.
  • Page 137 Table 43. System setup options—Power menu (continued) Power Lid Switch Enable or disable the lid switch. By default, the Lid Switch option is enabled. Intel Speed Shift Technology Enable or disable the Intel speed shift technology support. By default, the Intel Speed Shift Technology option is enabled. Table 44.
  • Page 138 BIOS Events log. The computer fails to reboot until the event is cleared. By default, the Firmware Device Tamper Detection option is set to Silent. For additional security, Dell Technologies recommends keeping the Firmware Device Tamper Detection option enabled. Clear Firmware Device Tamper Detection By default, this option is disabled.
  • Page 139 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 46. System setup options—Update, Recovery menu...
  • Page 140 Table 47. System setup options—System Management menu (continued) System Management By default, the option is disabled. Intel AMT Capability Enable Intel AMT Capability Enable or disable Intel AMT capability. By default, this option is set to Restrict Preboot Access. First Power On Date Set Ownership Date Enables to set the ownership date.
  • Page 141 Table 49. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Set the BIOS POST time. By default, the 0 seconds option is enabled. MAC Address Pass-Through Replaces the external NIC MAC address with the selected MAC address from the computer.

  • Page 142: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS in Linux and Ubuntu...

  • Page 143: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 144: System And Setup Password

    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter.

  • Page 145: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 146: Chapter 10: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 147: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 148: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 149: System-Diagnostic Lights

    (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 150: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 151: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 152 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 56. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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