NOTE: NOTE: In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
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WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack WLAN module Touchpad module USB board Mainboard LCD panel Disassembly Procedures...
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Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove AC adapter (A) from the system and peripherals (Figure 1-1). 3. Remove the SD card from the SD card slot (B) (Figure 1-1).
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Stylus Removal 1. Slide the stylus (A) out from its compartment in the palm rest (Figure 1-2). Figure 1-2. Stylus Removal Disassembly Procedures...
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Base Cover Removal Prerequisite: Stylus Removal 1. Remove twelve (12) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover starting from the top side of the system (Figure 1-4). Figure 1-4. Base Cover Removal Disassembly Procedures...
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3. Work your way around the left, right and bottom sides of the base cover (Figure 1-5). Figure 1-5. Base Cover Removal 4. Slide the base cover in the indicated direction and remove the base cover from the system (Figure 1-6).
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Battery Pack Removal Prerequisite: Base Cover Removal 1. Locate the battery (B) on the top assembly (Figure 1-7). 2. Disconnect the battery cable (C) from the mainboard connector (D) (Figure 1-7). Figure 1-7. Battery Pack Removal 3. Remove the battery pack from the system (Figure 1-8).
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WLAN (Wireless Local Area Network) Module Removal Prerequisite: Battery Pack Removal 1. Locate the WLAN module (B) on the top assembly (Figure 1-9). Figure 1-9. Component Location 2. Disconnect WLAN antennas cables (J) from the WLAN module connectors (Figure 1-10). 3.
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4. Remove the WLAN module (B) from the mainboard connector (L) (Figure 1-11). WEEE Annex VII Component: WLAN Module Figure 1-11. WLAN Module Removal 1-10 Disassembly Procedures...
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Touchpad Module Removal Prerequisite: Battery Pack Removal 1. Locate the touchpad module (G) on the top assembly. Refer to Figure 1-9. 2. Peel off the adhesive tape from the touchpad connector (Figure 1-12). Figure 1-12. Touchpad Tape Removal 3. Disconnect the touchpad FFC (B) from the touchpad connector (A) and the mainboard connector (C) then remove the touchpad FFC from the top assembly (Figure 1-13).
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4. Peel back the two tabs of the conductive tape (D) covering the touchpad module (Figure 1-14). 5. Remove two (2) screws (E) securing the touchpad module in place (Figure 1-14). Figure 1-14. Touchpad Module Removal 6. Carefully open the top assembly with one hand and remove the touchpad module (G) from the top assembly (Figure 1-15).
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LCD Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the WLAN antennas cables from the WLAN module connectors (A) (Figure 1-16). 2. Disconnect the G-sensor cable from the mainboard connector (B) (Figure 1-16). [For models with a Digitizer board:] Disconnect the Digitizer cable from the mainboard connector (C) (Figure 1-16).
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8. Lift and remove the LCD module away from the top assembly (Figure 1-18). Figure 1-18. LCD Module Removal CAUTION: Make sure all cables and antennas are unthreaded from the cable guides to avoid damage during the removal process. 1-14 Disassembly Procedures...
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USB Board Removal Prerequisite: LCD Module Removal 1. Locate the USB board (C) on the top assembly (Figure 1-19). Figure 1-19. Component Location 2. Disconnect the 30-pin USB board FPC (B) from the mainboard connector (D) and the USB board connector (A) and remove the 30-pin USB board FPC (Figure 1-20).
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6. Remove the USB board from the top assembly (Figure 1-21). WEEE Annex VII Component: USB Board Figure 1-21. USB Board Removal CAUTION: USB board FPCs (Flexible Printed Circuit) can be damaged if removed while the mainboard connector and USB board connector are locked. 1-16 Disassembly Procedures...
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Mainboard Removal Prerequisite: LCD Module Removal 1. Locate the mainboard (E) on the top assembly. Refer to Figure 1-22. 2. Peel off and remove the adhesive tape (A) covering the keyboard connector (Figure 1-22). Figure 1-22. Mainboard Removal [For models with a Second Microphone Board:] Disconnect the second microphone board cable from the mainboard connector (B) (Figure...
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Figure 1-23. Mainboard Removal CAUTION: Make sure all cables, FFCs and FPCs are disconnected from the connectors on the mainboard to avoid damage during the mainboard removal. 12. Lift up and remove the mainboard from the top assembly from the left side to prevent the mainboard from being damaged by the metal stud (M) (Figure 1-24).
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Figure 1-25. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-25. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-19...
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LCD Panel Removal Prerequisite: LCD Module Removal 1. Carefully pull out the eDP cable and Digitizer cable from the left LCD hinge compartment (A) (Figure 1-26). Figure 1-26. LCD Panel Removal 2. Using a flat headed tool, pry open from the gap near the left hinge compartment at the bottom side of the LCD module then slide the tool through to release the LCD panel from the latches (Figure...
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3. Continue along the left side of the LCD module starting from the bottom side of the left corner (Figure 1-28). Figure 1-28. LCD Panel Removal 4. Continue along the top side of the LCD module (Figure 1-29). Figure 1-29. LCD Panel Removal Disassembly Procedures 1-21...
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5. Continue along the right side of the LCD module (Figure 1-30). Figure 1-30. LCD Panel Removal 6. Lift and remove the LCD panel from the LCD cover (Figure 1-31). WEEE Annex VII Component: LCD Panel Figure 1-31. LCD Panel Removal 1-22 Disassembly Procedures...
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Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the WLAN Module, Speakers, Touchpad Module, Conductive Tape, Second Camera Module, Second Microphone Board Module, Mainboard, and USB Board Cable have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
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What you need to do Step 1: Try less invasive steps If you can sign in to your Chromebook, try these steps first: 1. Turn your Chromebook off, then back on again. 2. If your Chromebook still has an error, reset to factory settings.
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Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them. 3. You'll see one of these messages: "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.". ...
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Fix problems with recovery "An unexpected error has occurred". Erase the storage device, then try recovery again. 2. Try using a different USB flash drive or SD card to recover. Some USB flash drives and SD cards don't work well with recovery. If you're still having problems, contact your Chromebook manufacturer for help.
FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. 1-28 FRU (Field Replaceable Unit) List...
Check for updates yourself 1. Turn on your Chromebook. 2. Connect your Chromebook to Wi-Fi. 3. At the bottom right, select the time. 4. Select Settings 5. At the bottom of the left panel, select About Chrome OS. 6. Under "Google Chrome OS", you'll find which version of the Chrome operating system your Chromebook uses.
Factory reset your Chromebook 1. Sign out of your Chromebook. 2. Press and hold Ctrl + Alt + Shift + r. 3. Select Restart. 4. In the box that appears, select Powerwash > Continue. 5. Follow the steps that appear and sign in with your Google Account. NOTE: NOTE: The account you sign in with after you reset your Chromebook will be the owner...