NOTE: NOTE: In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
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WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack WLAN module Touchpad module Mainboard USB board LCD panel Disassembly Procedures...
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Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove AC adapter (A) from the system and peripherals (Figure 1-1). 3. Remove the SD card from the SD card slot (B) (Figure 1-1).
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Base Cover Removal 1. Remove twelve (12) screws from the base cover (Figure 1-2). Figure 1-2. Base Cover Removal 2. Using a flat headed tool, carefully pry open the base cover starting from the gap between the left LCD hinge compartment and the base cover (Figure 1-3).
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3. Continue prying open the base cover from the gap between the right LCD hinge compartment and the base cover(Figure 1-4). Figure 1-4. Base Cover Removal 4. Remove the base cover from the system (Figure 1-5). Figure 1-5. Base Cover Removal Disassembly Procedures...
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Battery Pack Removal Prerequisite: Base Cover Removal 1. Find the battery (A) on the top assembly (Figure 1-6). 2. Disconnect the battery cable (B) from the mainboard connector (C) (Figure 1-6). Figure 1-6. Battery Pack Removal 3. Remove the battery pack from the system (Figure 1-7).
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WLAN (Wireless Local Area Network) Module Removal Prerequisite: Battery Pack Removal 1. Find the WLAN module (B) on the top assembly (Figure 1-8). Figure 1-8. Component Location 2. Disconnect WLAN antenna cables (A) from the WLAN module (Figure 1-9). 3. Remove one (1) screw (C) securing the WLAN module in place (Figure 1-9).
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4. Remove the WLAN module (B) from the mainboard connector (D) (Figure 1-10). WEEE Annex VII Component: WLAN module Figure 1-10. WLAN Module Removal Disassembly Procedures...
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Touchpad Module Removal Prerequisite: Battery Pack Removal 1. Find the touchpad module (E) on the top assembly. Refer to Figure 1-8. 2. Remove the adhesive tape (F) from the touchpad connector (Figure 1-11). Figure 1-11. Touchpad Tape Removal 3. Disconnect the touchpad FPC (B) from the touchpad connector (A) and the mainboard connector (C) then remove the touchpad FPC from the top assembly (Figure 1-12).
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5. Remove the touchpad module from the top assembly (Figure 1-13). WEEE Annex VII Component: Touchpad Figure 1-13. Touchpad Module Removal CAUTION: Touchpad FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector and the touchpad connector are locked. Disassembly Procedures 1-11...
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LCD Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the WLAN antennas from the WLAN module (A) (Figure 1-14). 2. Disconnect the G-sensor cable from the mainboard connector (B) (Figure 1-14). 3. Disconnect the digitizer cable from the mainboard connector (C) (Figure 1-14).
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6. Place the system on a flat surface and open the LCD module (E) as shown in Figure 1-15. 7. Remove four (4) screws securing the LCD module in place (Figure 1-15). Figure 1-15. LCD Module Removal 8. Lift and remove the LCD module away from the top assembly (Figure 1-16).
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CAUTION: Make sure all cables and antennas are unthread from the cable guides to avoid damage removal. 1-14 Disassembly Procedures...
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Mainboard Removal Prerequisite: LCD Module Removal WLAN (Wireless Local Area Network) Module Removal 1. Find the mainboard (D) on the top assembly. Refer to Figure 1-8. 2. Remove the adhesive tape (I) from the keyboard connector (Figure 1-17). Figure 1-17. Keyboard Connector Tape Removal 3.
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9. Remove four (4) screws (H) securing the mainboard in place (Figure 1-18). Figure 1-18. Mainboard Removal 10. Remove the mainboard from the top assembly (Figure 1-19). WEEE Annex VII Component: Mainboard Figure 1-19. Mainboard Removal 1-16 Disassembly Procedures...
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Figure 1-20. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-20. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-17...
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USB Board Removal Prerequisite: LCD Module Removal 1. Find the USB board (C) on the top assembly. Refer to Figure 1-8. 2. Disconnect the 30-pin USB board FPC (B) from the mainboard connector (D) and the USB board connector (A) and remove the 30-pin USB board FPC (Figure 1-21).
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CAUTION: USB board FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector and USB board connector are locked. Disassembly Procedures 1-19...
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LCD Panel Removal Prerequisite: LCD Module Removal 1. Carefully pull out the eDP cable from the LCD hinge compartment (A) (Figure 1-23). Figure 1-23. LCD Panel Removal 2. Using a flat headed tool, pry open from the gap in one of the corners then slide the tool through the top side of the LCD module to release the LCD panel from the latches (Figure...
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3. Continue along the left side of the LCD module (Figure 1-25). Figure 1-25. LCD Panel Removal 4. Continue along the right side of the LCD module (Figure 1-26). Figure 1-26. LCD Panel Removal Disassembly Procedures 1-21...
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5. Lift and remove the LCD panel from the LCD cover (Figure 1-27). WEEE Annex VII Component: LCD panel Figure 1-27. LCD Panel Removal 1-22 Disassembly Procedures...
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Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the LCD module, Speaker module, Mainboard, and USB board have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
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What you need to do Step 1: Try less invasive steps If you can sign in to your Chromebook, try these steps first: 1. Turn your Chromebook off, then back on again. 2. If your Chromebook still has an error, reset to factory settings.
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Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them. 3. You'll see one of these messages: "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.". ...
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Fix problems with recovery "An unexpected error has occurred". Erase the storage device, then try recovery again. 2. Try using a different USB flash drive or SD card to recover. Some USB flash drives and SD cards don't work well with recovery. If you're still having problems, contact your Chromebook manufacturer for help.
FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. 1-28 FRU (Field Replaceable Unit) List...
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Exploded Diagrams Figure 1-29. System Exploded Diagram Table 1-1. System Exploded Diagram Description Description Base Cover 2nd Camera Cable WLAN Module Battery Pack USB Board Top Assembly 30-pin USB Board FPC LCD Module 40-pin USB Board FPC Mainboard FRU (Field Replaceable Unit) List 1-29...
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Figure 1-30. LCD Assembly Exploded Diagram Table 1-2. LCD Assembly Exploded Diagram Description Description LCD Panel + LCD Bezel G-Sensor Board eDP Cable Microphone Board Screw x 2 Camera Module Screw x 6 G-Sensor Cable LCD Hinge L LCD Hinge R LCD Cover WLAN Antenna (MAIN and AUX) 1-30...
Check for updates yourself 1. Turn on your Chromebook. 2. Connect your Chromebook to Wi-Fi. 3. At the bottom right, select the time. 4. Select Settings 5. At the bottom of the left panel, select About Chrome OS. 6. Under "Google Chrome OS", you'll find which version of the Chrome operating system your Chromebook uses.
Factory reset your Chromebook 1. Sign out of your Chromebook. 2. Press and hold Ctrl + Alt + Shift + r. 3. Select Restart. 4. In the box that appears, select Powerwash > Continue. 5. Follow the steps that appear and sign in with your Google Account. NOTE: NOTE: The account you sign in with after you reset your Chromebook will be the owner...