Call Waiting; Muting A Call; Transferring Calls - Cisco 6851 User Manual

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Cisco 6851 MPP User Guide

Call Waiting

The Call Waiting feature enables the user to take two calls simultaneously

1. While on a call, when another call comes in press the Answer soft key (this places the

first call on hold)

2. You can alternate between calls by pressing the Swap soft key

While on a call you can place the call on Mute, this prevents the caller from hearing you, but you can

still hear the caller. To mute a call:

1. Press

Press

Adjusting the Ringer and Volume

1. Press -/+ to adjust the ring volume when the phone is idle or use to adjust

the volume of the other party while on an active call

There are two ways of transferring a call – Blind transfer and Consult transfer.

Blind Transfer

1. During a call, press the BlindXfer softkey

2. Dial the other destination phone number

3. The call will transfer directly

Consult Transfer

1. During a call, press the Transfer

2. Enter the destination phone number

3. When the second party answers, announce the call then press the Transfer button

or Transfer softkey to complete the transfer

If the party refuses the call

4. Press the EndCall softkey then the Resume softkey to return to the original call

Cisco 6851 MPP User Guide

during an active call.

again to un-mute the call.

button or the Transfer softkey

10/08/20

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