ThinkPad P1 Gen 5 Machine Types: 21DC and 21DD ThinkPad X1 Extreme Gen 5 Machine Types: 21DE and 21DF Use this manual along with the advanced diagnostic tests to troubleshoot problems. • This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
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• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Lenovo Support Center are available at: https://pcsupport.lenovo.com/supportphonelist • Service training documents for Lenovo authorized service technicians are available at the following Web site. The disassembly and reassembly videos that show the FRU removal and replacement procedures are contained in the documents.
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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2. Type the Machine Type in the corresponding field to get a general FRU list. Or type the Serial Number for more detailed FRU information. Chapter 2 Important service information...
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Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Quick test programs Lenovo provides quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Lenovo Solution Center program installed. To download and install a quick test program, go to https://www.lenovo.com/diags , and follow the instructions on the Web site.
To check the ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start Lenovo Companion program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed.
Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
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Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
If it has, it can be used for access to the storage drive. If no admin Nvme password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the admin Nvme password, or to recover data from the storage drive. The storage drive can be replaced for a scheduled fee.
Nvme passwords, or to recover data from the storage drive. To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the storage drive (HDD) or SSD with a scheduled fee.
If no supervisor password has been set, do the following to remove the system management password: 1. Turn off the computer and disconnect ac power. 2. Disable the built-in battery. See “Disabling the built-in battery” on page 60. 3. Remove the base cover assembly. See “1010 Base cover assembly” on page 61. 4.
• The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode. Hibernation mode In hibernation mode, the following occurs: •...
Numeric error codes Table 1. Numeric error codes Symptom or error FRU or action, in sequence 0177 System board Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program, and then save Bad CRC of Security Settings in EFI Variable.
UEFI variable storage using the preceding solution. Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: https://support.lenovo.com/smartbeep...
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
Table 3. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during Replace the system board. POST. • LCD backlight not working. 1. Reseat the LCD connectors. • LCD too dark. 2.
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Pause operation Scroll contents Send system request Enter sleep mode To wake up the computer, press Fn or the power button. Go to beginning Go to end P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
Side view USB-C (Thunderbolt 4) connector Power connector Audio connector SD card reader Nano-SIM-card tray USB 3.2 connector Gen 1 Always on USB 3.2 connector Gen 1 Security-lock slot * for selected models Chapter 6 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
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CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.
• Mylar for system board Spec Connector and cable guide This section provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 48.
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Combined system board assembly connectors and keyboard subcard connectors (for RTX models only) Connector/feature Internal cable required Cable connection dc-in connector (internal) dc-in cable Connect the dc-in cable to this connector. LCD cable connector (internal) LCD cable Connect one end to the LCD panel and the other end to this connector.
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Connector/feature Internal cable required Cable connection Memory module slots (internal) Insert the memory modules into these slots. Built-in battery connector Connect the built-in battery (internal) directly to this connector. Trackpad connector (internal) Trackpad cable Connect one end of the trackpad cable to the trackpad and the other end to this connector.
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System board connectors and keyboard subcard connectors (for non-RTX models only) Connector/feature Internal cable required Cable connection Thermal fan connectors (internal) Thermal fan assembly cable The thermal fan assembly comes with two cables. Connect the cables to these connectors. LCD cable connector (internal) LCD cable Connect one end to the LCD panel and the other end to this...
Connect the TrackPoint pointing connector (internal) cap cable to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to https://support.lenovo.com/partslookup P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
• They are harder to tighten. Do the following when you service this machine: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to https://support.lenovo.com/ partslookup • It is recommended to use new screws.
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
Reading or writing the ECA information Information about Engineering Change Announcements (ECA) is stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the USB Maintenance Key.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at https:// support.lenovo.com...
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU/CRU, ensure that you disable the built-in battery. To disable Fast Startup, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.
1010 Base cover assembly Removal steps of the base cover assembly Applying labels to the base cover: The following illustration shows the location of each label. Note: Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration.
China CECP label Asset tag Country label GEO label Special note for models with hybrid graphics (P-GPU) For P-GPU models, attach the Aluminium foil to the section on the new base cover assembly as shown in the following illustration. : P-GPU: NVIDIA RTX A1000 (QN20-P1-R), NVIDIA RTX A2000 (QN20-P3-R), NVIDIA GeForce RTX 3050 Ti (GN20-P1).
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Torque Step Screw (quantity) Color M2 × L2 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) When installing: Ensure you plug the blue cable into connector , the black/grey cable into connector the white/grey cable into connector , and orange cable into connector marked on the wireless WAN card.
Step Screw (quantity) Color Torque M2 × L2 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) M2 × L2 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) When installing: • Before installing a wireless WAN card, peel off the protection film (if any) on the thermal pad in the wireless WAN card slot.
Removal steps of the speaker assembly When installing: Straighten the speaker cable. Ensure that the cable is not pinched by any components. 1060 Thermal fan assembly (for non-RTX models only) Note: Depending on model, there are two types of thermal fan for non-RTX models. Refer to the descriptions and illustrations below before servicing your computer.
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Removal steps of the thermal fan assembly (type A) P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
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Note: Loosen the screws in ascending alphabetical order as illustrated. When installing: • Do not touch the top and bottom areas marked in the following illustration. • Tighten the screws in ascending order by following the number marked beside each screw. Otherwise, the system board might get damaged.
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Removal steps of the thermal fan assembly (type B) P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
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Note: Loosen the screws in ascending alphabetical order as illustrated. Chapter 8 Removing or replacing a FRU...
The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the replacement of a physically damaged battery is not covered by the warranty.
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When installing: Ensure that you apply the insulation sheet to the battery connector. Step Screw (quantity) Color Torque M2.0 × L3.5 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) When installing: • Apply the battery sponges to the new battery as shown before installing it. •...
1080 NFC card and NFC card cable (for selected models) For access, remove this FRU: • “1010 Base cover assembly” on page 61 • “1050 Speaker assembly” on page 64 • “1070 Built-in battery” on page 70 Removal procedure for NFC card and NFC card cable 1090 Coin-cell battery For access, remove this FRU: •...
When installing: Ensure that the connector is attached firmly. 1100 M.2 solid-state drive For access, remove this FRU: • “1010 Base cover assembly” on page 61 Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: •...
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Depending on model, your computer might have two M.2-solid-state-drive slots. When you configure the M.2-solid-state-drive slot in the UEFI BIOS menu, ensure that you select the correct menu item. • Slot : NVMe0 • Slot : NVMe1 Special notices for M.2 solid-state drive thermal pad Before you replace a M.2 solid-state drive, observe the following tips to ensure you use the proper thermal pad: •...
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• For M.2 solid-state drive Gen 4, the bracket is available for selected models. • For Lenovo supported M.2 solid-state drive Gen 4, only 4 TB models are dual-sided. Other models are single-sided. For Lenovo supported M.2 solid-state drive Gen 3, all models are single-sided.
3. Go to Settings ➙ Restore profiles. The app will read the serial number of the computer and download its unique color profile from Lenovo cloud. 1110 Wireless WAN antenna assembly with sensor cable For access, remove this FRU: •...
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When installing: Ensure that the connector is attached firmly. Chapter 8 Removing or replacing a FRU...
1120 dc-in bracket and dc-in cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 61 Removal steps of the dc-in bracket and dc-in cable Step Screw (quantity) Color Torque M2.5 × L5.0 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3 kgf-cm)
Ensure that the connector is attached firmly. 1130 Keyboard subcard and keyboard-subcard cable For access, remove this FRU: • “1010 Base cover assembly” on page 61 • “1050 Speaker assembly” on page 64 • “1070 Built-in battery” on page 70 Removal steps of the keyboard subcard and keyboard-subcard cable Chapter 8 Removing or replacing a FRU...
When installing: Ensure that the connector is attached firmly. 1140 LCD unit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 61 Removal steps of the LCD unit P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
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Step Screw (quantity) Color Torque M2.5 × L5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) M2.5 × L5 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
When installing: • Ensure that the connector is attached firmly. 1150 System board and buzzer with cable (for non-RTX models only) Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
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Removal steps of the system board and buzzer with cable Chapter 8 Removing or replacing a FRU...
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Torque Step Screw (quantity) Color M2.0 × L3.5 mm, flat-head, nylon-coated (13) Black 0.181 Nm (1.85 kgf-cm) M2.0 × L6 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Attention: To avoid damage, do not bend the system board. P1 Gen 5 / X1 Extreme Gen 5 Hardware Maintenance Manual...
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For wireless WAN model, when installing: • Ensure that you install the buzzer at the backside of the system board. • Ensure that you install the PCH mylar, memory module mylars, coin-cell battery mylar and wireless WAN card gasket as shown below. •...
For wireless LAN model, when installing: • Ensure that you install the buzzer at the back side of the system board. • Ensure that you install the memory module mylar as shown below. • Ensure that you install the M.2 solid-state drive thermal pads as shown below and then remove the dust protection film of the thermal pad.
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When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as six inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
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Step Screw (quantity) Color Torque M2.0 × L3.5 mm, flat-head, nylon-coated (13) Black 0.181 Nm (1.85 kgf-cm) M2.0 × L6 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Attention: To avoid damage, do not bend the combined system board assembly. When you remove the combined system board assembly, pick it up carefully with two hands on each side as shown in following illustration.
1170 Trackpad and trackpad cable For access, remove this FRU: • “1020 Nano-SIM-card tray (for selected models)” on page 62 • “1010 Base cover assembly” on page 61 • “1100 M.2 solid-state drive” on page 73 • “1030 Wireless WAN card (for selected models)” on page 62 •...
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Step Screw (quantity) Color Torque M2 × L2 mm, flat-head, nylon-coated (7) Silver 0.181 Nm (1.85 kgf-cm) When installing: 1. A trackpad jig might come with the trackpad which is used for fixing the location of the trackpad. Attach the trackpad jig to the trackpad and bend the four angles as shown by arrows below. 2.
4. Remove the Jig. Notes: • A mylar might cover the trackpad, and ensure that you attach the mylar to the trackpad after replacement. • Ensure that the connector is attached firmly. 1180 Power button with fingerprint reader assembly For access, remove this FRU: •...
Removal steps of the power button with fingerprint reader module and cable Step Screw (quantity) Color Torque M2 × L2.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1190 Keyboard bezel assembly To remove the keyboard assembly, remove these FRUs in order: •...
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Lenovo representative for information about the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo and TRACKPOINT are trademarks of Lenovo. Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, and Cortana are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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Part Number: SP40G77072_01 Printed in (1P) P/N: SP40G77072_01...