Check Your Headset Firmware; Check Your Headset Firmware In The Cisco Headsets App; Check Your Headset Firmware On On-Premises Phones; Check Your Headset Firmware On Cisco Jabber - Cisco Headset 730 User Manual

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Troubleshooting

• Connect your headset with the USB-C cable to a Cisco IP Phone.

• Connect your headset with the USB-C cable to a computer with Cisco Jabber.

• Connect your headset with the USB-C cable to a computer with Webex.

• Connect your headset with the USB-C cable to a computer and go to https://upgrade.cisco.com/accessories.

Step 2

Follow the on-screen instructions.

Check Your Headset Firmware

You can check your current firmware load in the Cisco Headsets app.

Note

The app will send you a prompt when a new firmware version is available.

Procedure

Step 1

On your mobile device, open Cisco Headsets.

Step 2

Select Settings > Device Info.

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

You can check your Cisco headset firmware on Cisco Jabber version 12.8 or later.

Check Your Headset

Firmware, on page 37

Cisco Headset 730 User Guide

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