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Cannot Locate License Key
Cannot Locate License Key
For newer models of the MARS Appliance, the license key and serial numbers are both located on the
exterior of the appliance. For information on locating the license key and serial number, see
page
If you cannot locate your license key, contact the Cisco Licensing Team at licensing@cisco.com. You
will need to provide the following information in the e-mail:
•
•
Cannot Recovery My Password
See
Cannot Delete a Device from MARS
See
Cannot Re-Add a Device to MARS
If you cannot re-add a device to MARS, the device is likely already defined in one capacity or another.
See
Cannot Add a Device to MARS
If you cannot add a device to MARS, the device has likely been defined during a topology discovery
operation. You can address this issue by first deleting the device, and then adding it. See
page
Cannot Rename Device in MARS
You cannot directly rename a device. To do so you must first delete the device and then re-add it. See
Delete a Device, page
Collect Support Information
As long as your appliance is running, you can provide Cisco support with log information that can assist
in diagnosing any issues you are having with the appliance. Three options exist for collecting and
sending this information:
Install and Setup Guide for Cisco Security MARS
B-2
1-9.
Customer name
Serial number of the MARS Appliance
Recovering a Lost Administrative Password, page
Delete a Device, page
2-19.
Delete a Device, page
2-19.
2-19.
2-19.
Appendix B
6-33.
Troubleshooting
License Key,
Delete a Device,
OL-14672-01
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Chapters
Troubleshooting
