Viewing And Switching Between Calls - Cisco 7970 Series Phone Manual
For cisco callmanager 4.1(3)
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Also See for 7970 Series:
- Phone manual (92 pages) ,
- Setting up (15 pages) ,
- Quick reference (2 pages)
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Viewing and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call that you want to switch
to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.
If you want to...
Switch between calls on
one line
Switch from a
connected call to
answer a ringing call
Switch between calls on
different lines
See all calls on a
specific line
See an overview of line
activity (one call per
line)
Tips
• Only one call can be active; other calls will be placed on hold automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest duration
display at the top of the call list. See the "Prioritizing Critical Calls" section on page 35.
• Calls of a similar type are grouped together in the call list. For example, calls that you have
interacted with are grouped near the top, selected calls are grouped next, and calls that you have
not yet answered are grouped last.
Cisco IP Phone 7970 Series
Then...
Highlight the call you are switching to and press Resume. The other call is
placed on hold automatically.
Press Answer or the press a blinking amber button
automatically places the first call on hold.
Press the blinking green button
If there is a single call holding on the line, the call will resume
automatically. If there are multiple calls holding on the line, highlight the
specific call (if necessary) and press Resume.
Press
, then immediately press the line button. Doing so shows call
details but will not impact the call state; it is therefore useful if you are
talking on one line and want to view held calls on another line.
Press
for the highlighted line. (A line appears highlighted when the calls
associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display
one call per line. This call is either the active call or, if all calls are on hold,
the held call with the longest duration.
To return to the standard view, press
button.
. Doing so
for the line that you are switching to.
, then immediately press the line
15
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