HP Compaq Presario,Presario 8380 Supplementary Manual
Hp compaq presario,presario 8380: supplementary guide
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- Maintenance and service manual (278 pages) ,
- User manual (239 pages) ,
- Hardware and software manual (223 pages)
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Table of Contents
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Summary of Contents for HP Compaq Presario,Presario 8380
- Page 1 Getting Help...
- Page 2 HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.
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Page 3: Table Of Contents
Contents Chapter 1 Finding Information and Solving Problems ...1 Where to Go for Help...2 Getting Help from the HP Support Center... 3 Using System Tools ...4 Getting Help from the Internet...5 Restoring Your Software ...6 Calling HP Support...8 Chapter 2 Troubleshooting...9 General Problems...10... - Page 4 Chapter 3 Upgrading and Servicing Your Computer ... 27 Connecting External Components ...28 Removing the Computer Covers and Other Components ...35 Replacing the Battery...41 Adding Memory...42 Installing Add-in Cards... 46 Adding Drives...52 Replacing Computer Covers and Other Components...54 Using the BIOS Setup Program...58 Index ...61 Getting Help...
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Page 5: Chapter 1 Finding Information And
Finding Information and Solving Problems Chapter 1 covers the following topics: Where to go for help Getting help from the HP Support Center Using system tools Getting help from the Internet Restoring your software Calling HP support Chapter 1 Finding Information and Solving Problems... -
Page 6: Where To Go For Help
See “Getting Help from the HP Support Center” on page 3. HP At Home The HP At Home Web site includes an online System Guide. See “Getting Help from the Internet” on page 5. -
Page 7: Getting Help From The Hp Support Center
Getting Help from the HP Support Center If you are having trouble learning a new software program or solving a problem, the HP Support Center is the place to go. Your support contacts, online documentation, tutorials, and system maintenance tools have been grouped in this one convenient location. -
Page 8: Using System Tools
All of your system maintenance tools are organized in one convenient location – the HP Support Center. You can run special utilities provided by HP, as well as the Microsoft system tools. To access system tools from the HP Support Center: Double-click the HP Support Center icon on the desktop. -
Page 9: Getting Help From The Internet
In the Browser Selector dialog box, click Easy Internet Access browser. Click Start. Click the HP At Home button to go to the HP At Home Web site. If you are using another browser, you can go to the Web site by entering the following address: http://www.hp-at-home.com... -
Page 10: Restoring Your Software
Getting Help An HP Pavilion Recovery CD is provided for each method. The CDs contain a copy of the software originally installed on your system and can be used only on the HP Pavilion PC model that they came with. -
Page 11: Restoring Applications
In the Select a Recovery Option screen, do one of the following: Click the Format & Recover button to erase your hard disk and reinstall the original HP Pavilion PC software. Click the Recover Only button to reinstall the original software without erasing the hard disk. -
Page 12: Calling Hp Support
Care Center. If you can, have your support ID number ready. To find your support ID number, press Alt+Ctrl+S or look for the sticker on the back or side of your computer. Refer to your HP Pavilion PC Support Path card for the phone number to call. -
Page 13: Chapter 2 Troubleshooting
Troubleshooting Chapter 2 covers the following topics: Solving general computer problems Solving problems with specific components Solving Windows desktop problems Chapter 2 Troubleshooting... -
Page 14: General Problems
General Problems My computer won’t turn on at all. When you press the On button on the front of your computer, the following events should happen: The keyboard indicator lights should flash. The light next to the 3.5-inch disk drive should flash. - Page 15 Press the On button to turn off the computer. Wait a few seconds, and turn the computer back on. Note: Using the On button to reset the system is not a recommended practice and should be used only as a last resort.
- Page 16 A “Non-System Disk” error occurred. If you have a diskette in the drive, remove the diskette, and then press any key to continue. I need more space on my hard disk. Run a hard disk space check to find out exactly how much space you have.
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Page 17: Answering Machine
I think my computer has a virus. A virus check is run automatically when you start the computer. However, you can run a more thorough check by using your system tools. See “Using System Tools” on page 4. Note: New types of viruses are invented all the time. Be sure to get regular updates of your virus scanning software from the software manufacturer so that you will be able to check for these new viruses. - Page 18 The computer’s answering machine grabs calls before I can answer the phone. Increase the number of rings before Intel Connect automatically answers: From the Intel Connect main window, click Setup. Click Ringing. Enter a higher number in the Auto-answer ring count box. Make sure that the DND (Do Not Disturb) button is not lit on the Intel Connect main window.
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Page 19: Cd-Rom
I can’t hear phone messages when I play them back. Make the following adjustments: Make sure that the mute feature is not on. Press the keyboard Mute button until Mute Off appears on the screen. Turn up the Volume knob on the keyboard. Adjust the Sound Mixer volume: Double-click the Volume icon on the taskbar. -
Page 20: Display
Display My display doesn’t work, even though the computer appears to work. Make sure that the power cord is securely plugged into the display. Make sure that the display is turned on – it has its own power button. Make sure that your power cord is plugged into a grounded three-prong outlet. - Page 21 The message “Invalid phone number” appears when I use the Address Book. You need to include the area code in the Properties Description in the Address Book Manager window. The message “Check error log” appears in the status window. Make the following adjustments: Click Setup on the Intel Connect main window.
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Page 22: Keyboard
The Address Book dials the person’s business phone instead of the home phone (and vice versa). In the Address Book window: Click Other Number. Choose Home Phone or Business Phone. Getting Help Keyboard My keyboard doesn’t work, even though the computer and display seem to work. -
Page 23: Mouse
When I push one of the special buttons (such as Internet) on the keyboard, nothing happens. The button may be disabled. To reconfigure the button: Click Start on the taskbar. Select Settings. Click Control Panel. Double-click the Keyboard icon in Control Panel. -
Page 24: Sound
Make sure that you are in the Windows desktop, not MS-DOS. (The MS-DOS interface is a plain screen with a prompt that looks like this: C:\>) If you are in MS-DOS, type EXIT and press the Enter key. It’s possible that your system has crashed. Try... -
Page 25: Speakerphone
Make sure that you have the speakers connected properly. The Volume knob affects all sound on your computer, but each input can be turned up or down individually by adjusting the sound/mixer settings. To adjust these settings, double-click the Volume icon on the taskbar. -
Page 26: Windows Desktop
Make sure that Mute is not checked. Getting Help Windows Desktop I’m having trouble understanding the Windows desktop. You have Windows desktop tutorials on your computer. To access them: Double-click the Personal Guide icon on the desktop. Click one of the first three buttons: Organizing your Files, Changing Your Desktop, or Managing Your Software. - Page 27 The Pavilion Library in HP Support Center has online books that cover the Windows desktop. To view these books: Double-click the HP Support Center icon on the desktop. Click HP Pavilion Library. Click Online Books. The printed Microsoft book Introducing Microsoft Windows is included with your computer.
- Page 28 Turn off the Internet Explorer Channel Bar option. Click OK. The icon titles on my desktop and in my folders are underlined. When an icon’s descriptive text is underlined, single- click mode is active. To remove the underlining, but leave single-click mode active: Click Start on the taskbar.
- Page 29 Click Custom and choose Settings. Choose the Double-click to open an item option. Close the dialog boxes. My desktop has a toolbar that belongs in the taskbar. You may have accidentally dragged the toolbar off the taskbar and dropped it onto the desktop. The...
- Page 30 Getting Help...
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Page 31: Chapter 3 Upgrading And Servicing Your Computer
Upgrading and Servicing Your Computer Chapter 3 covers the following topics: Connecting external components Removing computer covers and other components Replacing the battery Adding memory Installing add-in cards Adding drives Replacing computer covers and other components Using the BIOS Setup program Chapter 3 Upgrading and Servicing Your Computer... -
Page 32: Connecting External Components
Connecting External Components This illustration points out all the connections on the back of your computer. You may need to refer to this drawing in case you ever Serial Bus (USB) move your computer and need to reconnect the components, or if you purchase new accessories. - Page 33 Connecting to a Stereo System Your computer can be connected to your stereo system for games or multimedia applications. First, you’ll need a cable that has a 3.5mm stereo plug on one end and two RCA plugs on the other end. (You can buy such a cable at most consumer electronics stores.) Then, connect any unused line-level input connector on the stereo system to the line output on...
- Page 34 Creating Audio Files Using your computer and sound-recording software, you can record from a CD or your stereo system and create a file on your hard disk. If you want to record from your stereo system, connect the stereo to the audio Line In at the back of your computer.
- Page 35 The cables must be connected before you turn on the computer. Turn on your computer. When your Windows desktop appears, right-click an empty area of the desktop, choose Properties, click the Settings tab, and then choose the Television option. (The option should be checked.) Turn on the TV.
- Page 36 Connecting the PC to Your TV (Composite Connection) TELEVISION BACK PANEL ON YOUR COMPUTER Composite Video Out Video In Audio Audio Line In (L) Line In (R) Getting Help Note: The cables shown are not provided with your system. You can purchase these cables at an electronics or computer store.
- Page 37 Connecting the PC to Your TV (S-Video Connection) TELEVISION BACK PANEL ON YOUR COMPUTER S-Video Out S-Video In Audio Audio Line In (L) Line In (R) Note: The cables shown are not provided with your system. You can purchase these cables at an electronics or computer store.
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Page 38: Connecting A Digital Camera
Connecting a Digital Camera Digital cameras are simple to connect, disconnect, and reconnect on your HP Pavilion PC. A Digital Camera Port is conveniently located right on the front of your computer. Note: Your system does not include a digital camera; it must be purchased separately. -
Page 39: Removing The Computer Covers And Other Components
Removing the Computer Covers and Other Components Warning: The HP Pavilion PC is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. Avertissement : L’ordinateur HP Pavilion est lourd ; suivez des procédures ergonomiques lorsque vous le déplacez. - Page 40 Before You Begin Be sure to read the items below before you attempt to upgrade or service your computer. These procedures assume familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment.
- Page 41 Removing the Back Panel You will need to remove the back panel before you can access the inside of your computer or remove any of the other covers. To remove the back panel: Use a #2 Phillips screwdriver to remove the two screws on the back panel (A).
- Page 42 Removing the Right Side Panel You’ll need to remove the right side panel in order to add memory, insert add-in cards, or change the battery. To remove the right side panel: Make sure the back panel is removed. Supporting the front edge of the panel, grasp the rear edge of the panel and pull toward the back of the computer.
- Page 43 Removing the Left Side Panel The left side panel must be removed before installing new drives. To remove the left side panel: Use a #2 Phillips screwdriver to remove the two screws that fasten the left side panel to the back panel (H).
- Page 44 Removing the Fan You may need to remove the fan to access removable components from the motherboard, to add a card in the top expansion slot, or to replace the fan. Note: The back panel and right side panel must be removed before beginning this procedure.
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Page 45: Replacing The Battery
Replacing the Battery A lithium battery on the motherboard provides backup power for the computer’s timekeeping capability. The battery has an estimated life expectancy of seven years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, replace it with a CR2032 lithium battery (3 volt, 220mAH rating) or an equivalent battery. -
Page 46: Adding Memory
Replace the right panel (see “Replacing the Right Side Panel” on page 56). Replace the back panel (see “Replacing the Back Panel” on page 57). Reconnect the power cord. Reconnect the modem cable. Turn on the computer. Run the BIOS (Basic Input Output System) Setup program to reset the date and time. -
Page 47: Installing A Dimm
Guide to determine whether 66-MHz or 100-MHz memory is required. HP Pavilion PCs with two DIMM sockets can support up to 256 MB of SDRAM, and HP Pavilion PCs with three DIMM sockets can support up to 384 MB of SDRAM. - Page 48 Holding the new DIMM by its edges only, remove it from its antistatic packaging. A DIMM has two small notches on the lower edge that fit into raised bumps in the DIMM socket. Hold the DIMM perpendicular to the socket, aligning the notches with the bumps.
- Page 49 Removing a DIMM To remove a DIMM: Turn off the computer and all peripherals. Disconnect the modem cable. Disconnect the power cord. Remove the back panel (see “Removing the Back Panel” on page 37). Remove the right side panel (see “Removing the Right Side Panel”...
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Page 50: Installing Add-In Cards
Installing Add-in Cards At some point, you may add an ISA or PCI card to your computer to accommodate a new component, such as a scanner, or you may want to upgrade an existing card. You will need a #2 Phillips screwdriver and a medium flat-blade screwdriver. - Page 51 To add or replace an add-in card: Install any drivers supplied by the card manufacturer. Turn off the computer and all peripherals. Disconnect the modem cable. Disconnect the power cord. Remove the back panel (see “Removing the Back Panel” on page 37). Remove the right side panel (see “Removing the Right Side Panel”...
- Page 52 Remove the retaining plate and put it aside. If replacing a card, disconnect any cables attached to the card. Then, holding the card by its metal bracket and the far top corner of the card, carefully pull the card straight out of the slot. Continue with step 15.
- Page 53 Insert the screwdriver into the area above the top edge of the expansion slot cover (C) and press down. Chapter 3 Upgrading and Servicing Your Computer...
- Page 54 Reach inside the frame and remove the expansion slot cover (D). Warning: The expansion slot cover may have sharp edges. Avertissement : Faites attention aux bords aigus du couvercle de la fente d’expansion. Insert the new card in the slot and push straight back.
- Page 55 (Refer to ”Using the BIOS Setup Program” on page 58.) Troubleshooting hints for add-in cards can be found in the System Guide located on the HP At Home Web site (http://www.hp-at-home.com). Chapter 3...
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Page 56: Adding Drives
Adding Drives Your HP Pavilion PC has three drive bays: The top bay (bay 1) contains a DVD or CD-ROM drive. Bay 2 is empty; it can accommodate a 5.25-inch drive. Bay 3 contains the Digital Camera Port; it can also accommodate an internal 3.5-inch drive... - Page 57 Attach the IDE ribbon cable to the back side of the drive and to the motherboard. Replace the left side panel (see “Replacing the Left Side Panel” on page 55). Replace the right side panel (see “Replacing the Right Side Panel” on page 56). Replace the back panel (see “Replacing the Back Panel”...
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Page 58: Replacing Computer Covers And Other Components
Replacing Computer Covers and Other Components After you have finished changing the battery, adding memory, installing add-in cards, or adding drives, you will need to replace the computer cover(s) and other components you have removed. Replacing the Fan Note: The back panel and right side panel must be removed before beginning this procedure. - Page 59 Replacing the Left Side Panel Note: The back and right side panels must be removed before beginning this procedure. To replace the left side panel: Carefully lay the computer on its right side. Aligning the bottom latches of the left side panel to the frame, place the side panel flat against the frame.
- Page 60 Replacing the Right Side Panel Note: The back panel must be removed before beginning this procedure. To replace the right side panel: Carefully lay the computer on its left side. Aligning the bottom latches (F) of the side panel to the frame, place the side panel flat against the frame.
- Page 61 Replacing the Back Panel To replace the back panel: Align the bottom latches of the panel to the frame (C) and tilt forward. Press the top of the back panel to snap it into place. Use a #2 Phillips screwdriver to replace the two screws on the back panel (A).
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Page 62: Using The Bios Setup Program
Starting the BIOS Setup Program Start the BIOS Setup program by pressing the F1 key after you see the blue HP logo screen during startup but before the Windows desktop starts. You have only a few seconds to press the F1 key before the startup process continues. - Page 63 Use the left arrow and right arrow keys to make a selection, and then press the Enter key. For a more detailed explanation, see the online System Guide available on the HP At Home Web site (http://www.hp-at-home.com). Note: We recommend that you keep a written copy of your settings and keep it up to date.
- Page 64 To disable Auto Suspend, choose Disable. To enable Auto Suspend, choose Customized. To set the amount of time before your PC suspends automatically, choose the Auto Suspend Timeout option, press Enter, and then select a time (such as 10 minutes). Press the F10 key on the keyboard to save the setting, then press Enter.
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Page 65: Index
Auto Suspend feature, 59 connecting components, 28 cover battery, replacing, 41 bays. See drive bays BIOS Setup program, 58 buttons, keyboard, 19 desktop camera, connecting computer to, 34 cards, installing, 46 Digital Camera Port, 34, 52 CD-ROM problems, 15 DIMMs installing, 43... - Page 66 4 Media Rack, 30 hardware help, 4 memory help Windows Help, 2 HP At Home Web site, 5, 51, 59 messages HP Customer Care Center, 8 HP Pavilion Recovery CDs, 5, 6 HP Support Center, 3 icon problems, 24...
- Page 67 14 fax, 16 frozen system, 10 general problems, 10 WAV files, creating, 30 keyboard, 18 Web sites. See HP At Home Web site memory, 11 Windows desktop. See desktop mouse, 19 Windows Help, 2 printer, 13 program window disappeared, 23...
- Page 68 5967-6539...