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HP Compaq Presario,Presario 7479 Supplementary Manual
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HP Compaq Presario,Presario 7479 Supplementary Manual

Hp compaq presario,presario 7479: supplementary guide
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The information in this guide is subject to change without notice.
Internet PC Features Guide
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE,
OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied
or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil,
Canada, Japan, Korea, Singapore, Taiwan, and the U.K. Compaq and Presario are registered in the
U.S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of
the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
164543-001

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Summary of Contents for HP Compaq Presario,Presario 7479

  • Page 1 The information in this guide is subject to change without notice. Internet PC Features Guide COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

  • Page 2: Table Of Contents

    Contents Chapter 1 Using This Guide Special Text ............. 1-1 Special Messages .
  • Page 3 Chapter 4 Upgrading Your Internet PC Identifying the Major Components of Your Internet PC ......4-3 Removing the Cover .
  • Page 4 Chapter 6 Understanding Your Service and Support Options Compaq Support ............6-1 Built In Technician (available in select regions) .
  • Page 5 Chapter 7 Troubleshooting Helpful Hints ............7-1 Troubleshooting Guidelines.

  • Page 6: Chapter 1 Using This Guide

    Chapter 1 Using This Guide Thank you for buying a Compaq Internet PC. This Features Guide will help you to familiarize yourself with the features of your Internet PC as well as gives you information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide.

  • Page 7: Special Messages

    Special Messages The following words and symbols have special meaning in this guide: * * * * HINT: Helpful hints that will make using your computer easier and faster. + + + + NOTE: Important information concerning the operation of your Internet PC. ` ` ` ` CAUTION: Failure to follow directions may result in equipment damage or loss of data.

  • Page 8: Service And Support Guide

    Service and Your Internet PC is equipped with several helpful programs that will aid you in Support Guide identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support or assistance, visit the Compaq Web site at: www.compaq.com/mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC.

  • Page 9: Comments About This Guide

    Comments About This Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: COMPAQ COMPUTER CORPORATION ATTN: DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON, TX 77070 + + + + NOTE: This address is for comments and suggestions only.

  • Page 10: Chapter 2 Checking Your Connections

    Chapter 2 Checking Your Connections The following diagram shows the connectors for your Internet PC. Compaq Internet PC Connections + + + + NOTE: The view shown may differ slightly from your Internet PC. Checking Your Connections...

  • Page 11: Identifying The Front Components On Your Internet Pc

    Identifying the Front Components on Your Internet PC Compaq Internet PC Front Components Component CD, DVD, or CD-RW Drive (DVD Drive and CD-RW drive available on select models; location of CD-RW drive may vary) Pressure point used to open the door Diskette Drive Diskette Drive Activity Light Zip Drive (available on select models only)
  • Page 12 Component CD, DVD, or CD-RW Drive Eject Button Diskette Drive Eject Button Zip Drive Activity Light/Eject Button Power Button Power Status Light Creativity Action Center + + + + NOTE: The view shown may differ slightly from your Internet PC. Checking Your Connections...

  • Page 13: Identifying The Rear Components On Your Internet Pc

    Identifying the Rear Components on Your Internet PC The following table shows the icons for the components that appear on the back of your Internet PC. Icon Component Scroll Mouse Internet Keyboard USB Ports (2) SVGA Monitor Port ² Parallel Printer Port Microphone ¾...
  • Page 14 Checking Your Connections...
  • Page 15 Checking Your Connections...

  • Page 16: Chapter 3 Using The Compaq Internet Keyboard

    Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following: Internet Button Suite Multimedia Easy Access buttons...
  • Page 17 Internet Button Suite Icon United States Countries Outside the United States Instant E-Mail provides one-touch access for Instant E-Mail provides one-touch access for sending and sending and reading your E-mail. reading your E-mail using Microsoft Outlook Express. Community takes you to a predefined Web site Community takes you to a predefined Web site that that provides unique services for communication provides unique services for communication over the...

  • Page 18: Using The Multimedia Easy Access Buttons

    Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: control your CDs and DVDs change the volume skip tracks mute the sound eject or load CDs and DVDs + + + + NOTE: These multimedia buttons are not programmable.

  • Page 19: Using Additional Button Features Of Your Keyboard

    Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special-purpose buttons. Additional Keyboard Buttons Icon United States Countries Outside the United States Quick Print enables you to quickly Quick Print enables you to quickly print ²...

  • Page 20: Reprogramming Your Easy Access Buttons

    Reprogramming Your Easy Access Buttons You can reprogram the Internet Easy Access buttons to reflect your personal preferences. + + + + NOTE: The Easy Access Internet buttons can only be reprogrammed to other URLs (Web sites). ¸ The Easy Access icon is located on the Windows desktop Status bar.

  • Page 21: Working With The Standard Keyboard Keys

    Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: main keys (typewriter-style) function keys (F1 through F12) arrow keys ( numeric keys (calculator-style) Some keys have special functions when used either alone or combined with other keys.
  • Page 22 Key/ Description Button Home Home moves the cursor to the beginning of the text line, table cell, or document. Home can also be used in combination with other keys. Insert Insert switches typing between insert and overtype modes. For example, after pressing this key, new text is either inserted into the current text or replaces it.

  • Page 23: Keyboard Status Lights

    Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights No. Icon Component â Num Lock indicates that use of the 10-key number pad will produce only numbers. Pressing the Num Lock key on the keyboard will activate and deactivate this function.

  • Page 24: Chapter 4 Upgrading Your Internet Pc

    Chapter 4 Upgrading Your Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: PCI expansion card hard drive removable media storage drive memory modules system battery If you would like to replace the system board or microprocessor, please consult a Compaq Authorized Service Provider.
  • Page 25 a a a a WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage. If you cannot fit the plug into your electrical outlet, contact an electrician for information on having grounded outlets installed.

  • Page 26: Identifying The Major Components Of Your Internet Pc

    Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and cage design concept. This design makes it simple to access the internal components. Please familiarize yourself with the major components. Computer Cover + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 27 Computer Cage + + + + NOTE: The view shown may differ slightly from your Internet PC. Upgrading Your Internet PC...

  • Page 28: Removing The Cover

    Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area. Using a screwdriver, remove the three cover-retaining screws. Removing the Cover-Retaining Screws + + + + NOTE: The view shown may differ slightly from your Internet PC. Upgrading Your Internet PC...

  • Page 29: Replacing The Cover

    Using the chassis cage handle 1, slowly pull out the chassis cage. Once the chassis cage can be pulled no farther, locate the cutout handle on the side of the chassis cage. Using the cutout handle 2 and the chassis cage handle, slowly lift the chassis up and out of the cover.

  • Page 30: Moving The Power Supply

    Moving the Power Supply Once you have removed the cover, you may notice that the power supply box restricts access to certain internal components. If you must move the power supply, complete the following steps: Using a screwdriver, remove the power supply retaining screws. Removing the Power Supply Retaining Screws + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 31 Carefully turn over the power supply. Slide the edge of the power supply into the built-in storage ledge. Storing the Power Supply * * * * HINT: If you find it necessary to disconnect any of the power supply cables, be sure to identify all cables so that you can reconnect them properly.

  • Page 32: Installing An Expansion Card

    Installing an Expansion Card Expansion cards, such as scanner adapter card, a network card, or a modem card, increase the capabilities of your computer. There are many different types of expansion cards available on the market. Before purchasing an expansion card, or equipment that requires the installation of an expansion card, ensure that the new card and equipment are compatible with your Internet PC.
  • Page 33 Using a Phillips screwdriver, remove the retaining screws and the expansion card retention bracket. Removing Retaining Screws and Expansion Card Bracket + + + + NOTE: The view shown may differ slightly from you Internet PC. 4-10 Upgrading Your Internet PC...
  • Page 34 Position a flat blade screwdriver at either the left or right edge of the slot cover, and rotate the handle of the screwdriver back and forth to push the end of the slot cover slightly inward. Removing the Expansion Card Slot + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 35 12. Using the following graphic as a guide, locate an open expansion card slot. Expansion Card Slots + + + + NOTE: The view shown may differ slightly from your Internet PC. Component ISA Slot (available on select models) PCI expansion slots Accelerated Graphics Port (AGP) Slot (available on select models) 4-12 Upgrading Your Internet PC...
  • Page 36 13. Firmly press the new card into the slot on the system board, using a slight rocking motion. Inserting an Expansion Card + + + + NOTE: The view shown may differ slightly from your Internet PC. 14. Replace the expansion card retention bracket to secure the new card in place. 15.

  • Page 37: Installing An Additional Hard Drive

    Installing an Additional Hard Drive You can install a 3.5-inch Integrated Drive Electronics (IDE) hard drive as a secondary hard drive in your Internet PC. To ensure proper installation, please read all the documentation packaged with the new hard drive. Adding a If the primary hard drive is installed underneath the CD drive and the drive cage Secondary Hard...

  • Page 38: Adding A Secondary Hard Drive When The Primary Hard Drive

    Locate and connect a spare power supply cable. Spare power supply cables are provided with the system. 10. Locate the data cable that is connected to the primary hard drive. This data cable is equipped with a spare connector approximately midway down the cable. Carefully insert the connector into the receptacle on the back of the secondary hard drive.
  • Page 39 12. Carefully back the hard drive out of the drive cage and position it in the drive bay under the CD drive. Secure the drive using the drive-retaining screws that you just removed from the bottom slot of the drive cage. Drive Retaining Screw Location + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 40 15. Secure the secondary hard drive in the bottom slot of the drive cage using the screws supplied with the new hard drive. Drive Retaining Screw Location + + + + NOTE: The view shown may differ slightly from your Internet PC. 16.
  • Page 41 ® Replacing a Diskette Drive or Zip Drive (Zip Drive available on select models only) To replace a diskette drive or Zip drive, complete the following steps: Read all the manufacturer’s documentation for the new drive. Close all programs. Remove all diskettes and CDs. From the Windows Taskbar, click the Start button, select Shut Down, then click OK.
  • Page 42 11. Using a screwdriver, remove the drive retaining screws. Drive Retaining Screw Locations + + + + NOTE: The view shown may differ slightly from your Internet PC. 12. Refer to the drive manufacturer’s instructions when inserting the drive into the drive cage.

  • Page 43: Adding Or Replacing Memory Modules

    Adding or Replacing Memory Modules Installing Adding memory can improve computer and software performance. Contact a Additional Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation. Memory To determine the amount of memory currently installed on your computer, complete the following steps: From the Windows Taskbar, click the Start button, select Settings, then select Control Panel.
  • Page 44 Locate the memory module slots Memory Module Slots Upgrading Your Internet PC 4-21...
  • Page 45 Align the memory module with the slot and firmly press it down until it clicks into position; then, push the latches in to secure the memory module. The graphics below illustrate how the memory module is inserted into the memory module slot.

  • Page 46: Replacing The Real-Time Clock Battery

    Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real-time clock when your system is shut down. If you must replace the battery, observe the following safety guidelines. a a a a WARNING: Your computer is provided with a battery-powered, real-time clock circuit.

  • Page 47: Removing And Inserting A Battery

    Removing and To remove and insert a battery, complete the following steps: Inserting a Read all the manufacturer’s documentation for the new drive. Battery Close all programs. Remove all diskettes and CDs. From the Windows Taskbar, click the Start button, click Shut Down, select Shut Down, then click OK.
  • Page 48 To insert a battery, slide the edge of the battery under the clips, then press it firmly into the battery compartment. Inserting a Battery 10. Replace the computer cover. Upgrading Your Internet PC 4-25...
  • Page 49 4-26 Upgrading Your Internet PC...

  • Page 50: Chapter 5 Learning About Your Cd-Rewritable (Cd-Rw) Drive

    Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Your CD-RW drive has the following attributes: Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs. Can be used to create your own audio CDs, share information, and save data for backups and other data storage needs.

  • Page 51: Accessing The Just!Burn User's Manual

    Accessing the just!burn User’s Manual The just!burn software included with your Presario Internet PC comes with a complete online user’s manual to answer any questions you might have about the functionality of the software with your CD-RW Drive. To access the just!burn User’s Manual, complete the following steps: At your Windows desktop, click Start.

  • Page 52: Just!Audio

    just!audio just!audio lets you create your own audio CDs. You may record over multiple recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must use the Finalize option in order to play your disc in an audio CD player or CD-ROM drive.
  • Page 53 Learning About Your CD-ReWritable (CD-RW) Drive...

  • Page 54: Chapter 6 Understanding Your Service And Support Options

    Chapter 6 Understanding Your Service and Support Options Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers: Click the button on your Internet keyboard for personalized Web support and computing tips.
  • Page 55 Compaq Support Tools Tool Description Selective QuickRestore The Selective QuickRestore feature allows you to restore your PC to its original factory condition or to restore specific drivers and applications. The SystemSave feature provides you with extra security by backing up your data and saving it to another location on your hard drive.

  • Page 56: Built In Technician (Available In Select Regions)

    Built In Technician (available in select regions) The Built In Technician software on your Presario Computer is Compaq’s new, innovative way of providing you with the tools you need to solve many of your PC problems. This software gathers specific information about your personal computer, diagnoses problems, and performs repairs automatically.

  • Page 57: Using Built In Technician

    Using Built In Built In Technician lets you select from a list of problem areas or type a specific Technician description of your problem. Built In Technician uses the information you supply to determine what type of diagnostics to run on your system. The more specific you are in supplying information, the better the diagnostic results will be.

  • Page 58: Entering Contact Information

    Entering Contact When you use Built In Technican for the first time, you may be asked to enter your Information name, phone number, e-mail address, and other information. With Built In Technician, you can enter this information one time, and Built In Technician automatically includes it with each diagnostic request.

  • Page 59: Compaq Remote Support (Available In Select Regions)

    Compaq Remote Support (available in select regions) If you ever need answers to your computing problems, Compaq Remote Support allows you to use your computer modem to connect directly to a support technician. These technicians can remotely diagnose and resolve most of your computer problems.

  • Page 60: Compaq Diagnostics

    Compaq Diagnostics Compaq Diagnostics provides an easy way to perform system checks and diagnose û problems. When you double-click the Compaq Diagnostics icon located in the Compaq Support folder on the Windows desktop, a progress bar is displayed while the application analyzes your Internet PC for information about its components.
  • Page 61 To run a test, complete the following steps: Click the Test tab. Choose the type of test: Quick, Complete, or Custom. In Custom, you will need to check the boxes in the Component List for each test you want. Select Interactive Mode or Unattended Mode. * * * * HINT: You can select Quick or Complete as a starting point for a Custom test.

  • Page 62: System Record

    System Record System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer. System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer.

  • Page 63: How It Works

    The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet. To turn off Compaq Service Connection, complete the following steps: Right-click the Service Connection icon on the Windows Taskbar. Select Shutdown Compaq Service Connection. How It Works The Compaq Service Connection software operates in the background while you are performing other tasks on your computer.

  • Page 64: Internet Support

    Internet Support The Internet Support icon allows you to access the Compaq Service and Support Web page for your country. The Compaq Service and Support Web page provides you with tools and information to help make using your Internet PC easier than ever. To access the Service and Support Web page, complete the following steps: Make sure your computer is connected to the Internet.

  • Page 65: Systemsave

    + + + + NOTE: After inserting the QuickRestore CD, press Enter to continue. You may receive the following message: CDR101: Not ready reading drive N. Abort, Retry After inserting the QuickRestore CD, wait at least 15 seconds for the CD-ROM drive to spin up completely before pressing Enter to continue.

  • Page 66: Systemrestore

    SystemRestore SystemRestore allows you to restore your system using your last SystemSave. You will not need to perform a SystemRestore if you have never performed a SystemSave. To perform a SystemSave, refer to the SystemSave section in this guide. To perform a SystemRestore, complete the following steps: From the Windows desktop, double-click the Compaq Support icon.

  • Page 67: Full Restore

    Full Restore Full Restore returns your computer to its original factory-installed software state. It reformats your hard drive and removes all data from your computer. ` ` ` ` CAUTION: Full Restore deletes all the information and data stored on your computer's hard drive. If you have added personal files, software, or data since you purchased your computer, copy this data to diskettes, back up the data by performing a SystemSave, or save the data to an external device before proceeding.

  • Page 68: Creating A Quickrestore Emergency Recovery Diskette

    Creating a QuickRestore is installed on your hard drive. However, you will need to create a QuickRestore QuickRestore emergency diskette in case you are ever unable to start your computer properly. Emergency Recovery To create a QuickRestore emergency recovery boot diskette, complete the following Diskette steps: From the Windows desktop, double-click the Compaq Support...

  • Page 69: Reinstalling Deleted Drivers

    Select the Specify a location option. If C:\WINDOWS\OPTIONS\CABS is not displayed in the drop-down box, either select it from the drop-down menu or type it in the box and click Next. The Add New Hardware Wizard will begin installing the necessary files and drivers for the new hardware. When the Add New Hardware Wizard completes installing the files and drivers, click the Finish button.

  • Page 70: Chapter 7 Troubleshooting

    Chapter 7 Troubleshooting This chapter provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: Check that the computer and monitor are plugged into a working electrical outlet.

  • Page 71: Troubleshooting Audio Problems

    Troubleshooting Audio Problems Audio Symptom Problem Solution Speaker cables are not properly Shut down your Internet PC using the normal Windows No sound. connected. shutdown procedure. Reconnect the speakers. Refer to the Compaq Hardware and Software Setup poster for detailed instructions. ¶...
  • Page 72 Audio Symptom Problem Solution Audio recordings from DVD is not set up properly. Change settings in the DVDeck program. digital video camera 1. From the Taskbar, click the Start button. sound is distorted. 2. Click Programs, click DVDeck, then click DVDeck. 3.

  • Page 73: Troubleshooting Cd Or Dvd Problems

    Troubleshooting CD or DVD Problems CD or DVD Symptom Problem Solution CD has been inserted upside down. Reinsert the CD with the label facing up. CD or DVD drive cannot read a disc or takes too The DVD drive will take longer to start Wait at least 30 seconds to let the DVD drive long to start.

  • Page 74: Troubleshooting Diskette Drive And Zip Drive Problems

    Troubleshooting Diskette Drive and Zip Drive Problems Diskette Drive or Zip Drive Symptom Problem Solution A non-formatted diskette has been Not reading drive: To format the diskette, follow these steps: “Abort, Retry, Fail?” inserted. message appears. 1. Double-click the My Computer icon on the desktop.
  • Page 75 Diskette Drive or Zip Drive Symptom Problem Solution Diskette drive cannot Diskette is not formatted. To format the diskette, follow these steps: save information to 1. Double-click the My Computer icon on the diskette. desktop. 2. Select the 3 1/2 Floppy (A:) drive. 3.

  • Page 76: Troubleshooting Display (Monitor) Problems

    Troubleshooting Display (Monitor) Problems Display Symptom Problem Solution Monitor power cable is not connected to Reconnect the monitor’s power plug on rear of Screen is blank and monitor power light is monitor or wall outlet. monitor and wall outlet. not lit. Screen is blank.
  • Page 77 Display Symptom Problem Solution Display is too faint. Brightness and contrast controls are not Adjust the brightness and contrast controls on your set properly. monitor. Resolution cannot be Windows does not detect display driver. 1. On the Taskbar, click the Start button and point to adjusted to desired Settings.

  • Page 78: Troubleshooting Fax Modem Problems

    Troubleshooting Fax Modem Problems Fax Modem Symptom Problem Solution Fax modem is not connected properly. Reconnect the fax modem, verifying the following Cannot send or receive faxes. connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).

  • Page 79: Troubleshooting Game Problems

    Troubleshooting Game Problems Games Symptom Problem Solution Minimum hardware or software Review the game documentation or packaging for Game crashes frequently. requirements set by Game minimum requirements. manufacturer have not been met. Game was not set up properly when Reinstall the program, noting any settings and installed.

  • Page 80: Troubleshooting Internet Access Problems

    Troubleshooting Internet Access Problems Internet Symptom Problem Solution Internet Service Provider (ISP) account Verify Internet settings, or contact your ISP for Cannot connect to the Internet. is not set up properly. assistance. Modem is not set up properly. Reconnect the modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).

  • Page 81: Troubleshooting Keyboard And Mouse Problems

    Troubleshooting Keyboard and Mouse Problems Keyboard and Mouse Symptom Problem Solution Keyboard connector is not properly 1. Shut down your Internet PC using your mouse. Keyboard commands and typing are not connected. 2. On the Taskbar, click the Start button. recognized by Internet 3.

  • Page 82: Troubleshooting Memory Problems

    Troubleshooting Memory Problems Memory Symptom Problem Solution Wrong memory modules were used in Review Upgrading Your Internet PC in the Features Memory parity error. upgrade. Guide that came with your Internet PC to verify the correct type of memory modules to use. Memory modules failed.
  • Page 83 Power Symptom Problem Solution Internet PC will not System files may have been damaged. You 1. Insert a start-up disk in the diskette drive. will need to insert a start-up disk or start. 2. Restart your Internet PC. Windows Start-up disk to restart your 3.

  • Page 84: Troubleshooting Printer Problems

    Troubleshooting Printer Problems (see your printer manual for additional Information) Printer Symptom Problem Solution Printer prints only in red or Printer cartridge is out of black ink. Replace the printer cartridge. colors other than black. CAUTION: Do not attempt to install your printer cartridge by moving the printer carriage manually.
  • Page 85 Printer Symptom Problem Solution Poor print quality. Cartridge may be running out of ink. Replace cartridge by following the preceding directions. Cartridge nozzles may need cleaning. 1. Click Start. 2. Click Programs. 3. Select the printer model you have installed on your PC.
  • Page 86 Printer Symptom Problem Solution Poor print quality Drivers are improperly installed. Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps: 1. On the Windows taskbar, click Start. 2. Click Programs. 3. Select your printer model. 4.

  • Page 87: Contacting A Compaq Authorized Service Provider

    Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers. 7-18 Troubleshooting...

  • Page 88: Index

    Compaq Support 6-1 Compaq Remote Support 6-6 diagnostic testing equipment 6-7 Diagnostics 6-7 Index diskette 6-15 troubleshooting 7-14 drivers 6-15, 6-16 installing new 6-15 reinstalling deleted drivers 6-16 Built In Technician 6-3 troubleshooting 7-4 Entering contact information 6-5 keyboard button 3-4, 6-3 starting the diagnostic process 6-4 using 6-4 buttons...
  • Page 89 just!burn software 5-2 QuickRestore 6-11, 6-12, 6-15 Full Restore 6-11, 6-14 Selective Restore 6-11, 6-13 system 6-13 System Restore 6-11 keyboard QuickRestore emergency diskette Community 3-2 creating 6-15 disable Easy Access buttons 3-5 using 6-15 function keys (F1 through F12) 3-6 Instant E-Mail 3-2 Instant Internet 3-2 Instant Search 3-2...
  • Page 90 testing equipment upgrading complete 6-7 additional memory 4-20 custom 6-7 diskette drive 4-18 quick 6-7 hard drive 4-14 text conventions 1-1 memory modules 4-20 to 5-2 real-time clock battery 4-23 Troubleshooting removing a battery 4-24 printer 7-15 removing the cover 4-5 troubleshooting 7-1 replacing the cover 4-6 CD 7-4...
  • Page 91 Index-4...

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