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Epson B11B236201 User Manual
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Epson B11B236201 User Manual

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DS-530/DS-770 User's Guide

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Summary of Contents for Epson B11B236201

  • Page 1 DS-530/DS-770 User's Guide...

  • Page 3: Table Of Contents

    Starting a Scan from a Scanner Button..................46 Assigning Start Button Settings or Scan Jobs ................47 Starting a Scan Using the Epson Scan 2 Icon ................49 Starting a Scan from a Scanning Program..................51 Scanning with Document Capture Pro or Document Capture ............53 Scanning in Epson Scan 2 .........................
  • Page 4 Scanner Light Status ........................106 Solving Scanning Problems ......................107 Scanner Does Not Turn On or Turns Off Unexpectedly............... 108 Scanner Button Does Not Work as Expected ................108 Scanning Software Does Not Operate Correctly ................. 109 Cannot Start Epson Scan 2 ......................109...
  • Page 5 Flatbed Scanner Dock Specifications....................125 Safety and Approvals Specifications ....................126 Notices ..............................127 Important Safety Instructions......................127 Restrictions on Copying ........................129 Default Delay Times for Power Management for Epson Products............ 130 Binding Arbitration and Class Waiver ....................130...
  • Page 6 Trademarks ............................133 Copyright Notice..........................133 libTIFF Software Acknowledgment....................134 A Note Concerning Responsible Use of Copyrighted Materials........... 135 Copyright Attribution ........................135...

  • Page 7: Ds-530/Ds-770 User's Guide

    DS-530/DS-770 User's Guide Welcome to the DS-530/DS-770 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 8: Scanner Basics

    Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts and Accessories Parent topic: Scanner Basics Scanner Parts...
  • Page 9 ADF (Automatic Document Feeder) Edge guides Input tray Input tray extension Output tray Output tray extensions Stopper Kensington security slot USB port...
  • Page 10 Power inlet Cover open lever Scanner cover Pickup rollers Separation rollers AC adapter...

  • Page 11: Scanner Buttons And Lights

    Power cord USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons power button double feed detection skip button slow mode button stop button start button...

  • Page 12: User Replaceable Epson Scanner Parts And Accessories

    You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet...

  • Page 13: Changing The Power Off And Sleep Timer Settings

    Scanner Parts Locations Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 1. Do one of the following to access the Epson Scan 2 Utility: •...
  • Page 14 3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting. 4. Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting. 5. Close the Epson Scan 2 Utility. Parent topic: Scanner Basics...

  • Page 15: Loading Originals

    Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
  • Page 16 Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4.
  • Page 17 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
  • Page 18 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 (DS-530) or 30 (DS-770) cards printed side down and top edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 20 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 7. Slide the edge guides against the edges of the original.
  • Page 21 Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.

  • Page 22: Loading Multiple Sizes Of Originals In The Input Tray

    If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Loading Multiple Sizes of Originals in the Input Tray Original Document Specifications Parent topic: Loading Originals...
  • Page 23 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 24 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray. 5.

  • Page 25: Original Document Specifications

    If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Parent topic: Loading Originals in the Input Tray Related references Original Document Specifications Original Document Specifications You can load original documents that meet these specifications in your scanner.
  • Page 26 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 50 sheets [216 × 279 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 43 sheets Legal (8.5 ×...
  • Page 27 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 100 [216 × 279 mm]) (27 to 413 g/m²) sheets Fine paper 24 lb (90 g/m²): 86 sheets A4 (8.3 ×...
  • Page 28 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 7 to 110 lb 21 lb (80 g/m²): 80 sheets [216 × 356 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 69 sheets Recycled paper 28 lb (104 g/m²): 59 sheets...

  • Page 29: Loading Plastic And Laminated Cards In The Input Tray

    • Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels or stickers •...
  • Page 30 2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards printed side down and top edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 31 Note: Do not load plastic cards vertically.
  • Page 32 4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.

  • Page 33: Plastic And Laminated Card Specifications

    You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. Note: When scanning special originals, turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. 1. Open the input tray and pull up its extension.
  • Page 34 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 35 4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
  • Page 36 5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For an A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. •...
  • Page 37 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
  • Page 38 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet.

  • Page 39: Special Original Specifications

    8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
  • Page 40 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 5 carrier sheets originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) DS-770...

  • Page 41: Using The Network Interface Unit

    See these sections to use the optional Epson Network Interface Unit to scan over a network. Note: You cannot use the Epson Network Interface Unit and flatbed scanner dock options at the same time. You also cannot use a USB and network connection at the same time.

  • Page 42: Connecting The Network Interface Unit

    Then follow the instructions here to set up computers for network scanning using the Epson Scan 2 Utility. Note: Make a note of the IP address or host name of the Epson Network Interface Unit so you can enter it in these steps.
  • Page 43 You see a screen like this: Note: If you see an Enable Editing button (Windows) or a lock icon (Mac), click it so that you can modify the scanner settings. 3. Select your scanner and click Add.

  • Page 44: Scanning To Network Computers From The Network Interface Unit - Windows

    • Under Search for Network, select the IP address of your Epson Network Interface Unit and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson Network Interface Unit, and click Add.
  • Page 45 Epson Network Interface Unit. 1. Press the OK button on the Epson Network Interface Unit. 2. On the LCD screen of the Epson Network Interface Unit, select the computer you want to send the scanned file to and press the OK button.

  • Page 46: Scanning

    (Windows) or Document Capture (Mac) and the scan job you have assigned to the button. Note: Make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner. Document Capture (Mac) does not support scanning from the start button on your scanner using the Epson Network Interface Unit;...

  • Page 47: Assigning Start Button Settings Or Scan Jobs

    Note: You can view or change the scan settings using Document Capture Pro (Windows) or Document Capture (Mac). Assigning Start Button Settings or Scan Jobs Parent topic: Starting a Scan Assigning Start Button Settings or Scan Jobs You can view or change the default scan settings when you scan using the start button on your scanner.
  • Page 48 6. Do one of the following: • Windows: Select the job that you want to assign to the start button from the 1 drop-down list. Note: Jobs 2 to 30 can only be selected when using the optional Epson Network Interface Unit (Windows).

  • Page 49: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. • Windows 10: Click and select All apps >...
  • Page 50 You see an Epson Scan 2 window like this:...

  • Page 51: Starting A Scan From A Scanning Program

    Scanning in Epson Scan 2 Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
  • Page 52 You see an Epson Scan 2 window like this:...

  • Page 53: Scanning With Document Capture Pro Or Document Capture

    • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. • Mac: Open the Applications folder, open the Epson Software folder, and select Document Capture. 2. Select Switch to Standard View, if necessary.
  • Page 54 You see a window like this: 3. Click the Scan icon.
  • Page 55 • Windows: Click Detailed Settings. Select any displayed scan settings you want to use and click Preview to see a preview of your scan in the Epson Scan 2 window, then click Save. • Mac: Close the Scan window. Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen.

  • Page 56: Scanning In Epson Scan 2

    Loading Originals in the Input Tray Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
  • Page 57 You see this window:...
  • Page 58 3. Select the Scanning Side setting that matches the sides of the original that you want to scan. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
  • Page 59 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF. 11. Select any additional settings that you want to use on the Main Settings tab. 12. Click the Advanced Settings tab and select any settings that you want to use.

  • Page 60: Additional Scanning Settings - Main Settings Tab

    Loading Originals in the Input Tray Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original one scanned page.

  • Page 61: Additional Scanning Settings - Advanced Settings Tab

    Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

  • Page 62: Scanning Settings For Special Documents

    Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting.

  • Page 63: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.

  • Page 64: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...

  • Page 65: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select All Apps. Select Epson Software, then select Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
  • Page 66 You see an Epson Scan 2 window like this:...

  • Page 67: Scanning Multi-Page Originals As Separate Files - Windows

    8. Click Scan. The scanned image is displayed. Note: If the scanned images are not stitched together correctly, click Scanning Side on the Epson Scan 2 window, select Settings, and set the Binding Edge to Left or Top. Parent topic:...
  • Page 68 You see this window: 3. Click the Scan icon. 4. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro for details. 5. Click Scan. You see a preview of your scan in the Document Capture Pro window. 6.

  • Page 69: Convert Scanned Documents To Editable Text (Ocr)

    9. Select the method you used to separate the originals, select a folder name specification and click 10. Select any additional settings from the File Name Settings dialog and click OK. 11. Confirm your settings and click OK or Send. Your originals are saved into separate files and folders as specified by your settings.
  • Page 70 You see a window like this: 3. Select the language used in the document you are going to scan as the Document Languages setting. 4. Click Scan Document. 5. If you see the Select Scanner window, select your product and click OK. Note: Do not select a WIA option for your product;...

  • Page 71: Scanning Using Ocr - Mac

    7. Click Preview and adjust the area you want to scan, if necessary. 8. Reload the ejected original in the scanner. 9. Click Scan to Document. 10. Click Finish Scanning and then select the program or format you want to scan to. You see the Save As window.
  • Page 72 You see a window like this: 3. Select your product from the Source list. 4. Select the language used in the document you are going to scan as the Document language setting. 5. Click on Scan Images to New Document. You see a window like this:...
  • Page 73 6. Select your scan settings and click Scan. Then click Finish Import. You see your scanned image. 7. Click on the Export icon 8. Select the program or format you want to scan to and click Next.

  • Page 74: Saving Scanned Documents As A Searchable Pdf

    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 75 4. Click Preview and adjust the area you want to scan, if necessary. 5. If you are using the ADF, reload the ejected original. 6. Select Searchable PDF as the Image Format setting. 7. Select Options from the Image Format list. You see the Image Format Options window.

  • Page 76: Saving A Scan As An Office Format File - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.

  • Page 77: Scanning To A Sharepoint Server Or Cloud Service

    • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. • Mac: Open the Applications folder, open the Epson Software folder, and select Document Capture.
  • Page 78 You see a window like this: 2. Click the Scan icon. 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture Pro or Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture Pro or Document Capture window. 5.
  • Page 79 • Google Drive • SugarSync You see the Transfer Settings window. 6. Enter any required information to set up the destination. If you have previously created a saved setting for the destination, select it from the drop-down list. 7. Adjust any save settings, then click OK or Send, depending on the destination. Your originals are scanned and uploaded to the indicated server.

  • Page 80: Using The Optional Flatbed Scanner Dock - Windows

    To attach the flatbed scanner and dock to your document scanner, follow the installation instructions that came with your flatbed scanner dock. Note: You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same time.

  • Page 81: Scanning From The Flatbed Scanner Dock

    Stopper Output tray extension Scanner cover/output tray USB port 1 (for connecting flatbed dock to computer) USB port 2 (for connecting flatbed dock to document scanner) Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
  • Page 82 Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass.
  • Page 83 2. Open the flatbed scanner cover.
  • Page 84 3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner.

  • Page 85: Scanning From The Adf With The Flatbed Scanner Dock Attached

    4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting.
  • Page 86 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
  • Page 87 For originals between 8.2 inches and 11.7 inches (210 mm to 297 mm) long: • Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.)

  • Page 88: Cleaning The Flatbed Scanner Dock

    Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Scanning in Epson Scan 2 Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year.
  • Page 89 1. Turn off the document scanner using the power button. Note: There is no power button on the flatbed scanner. 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3.

  • Page 90: Transporting The Flatbed Scanner Dock

    Transporting the Flatbed Scanner Dock If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner.
  • Page 91 3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.

  • Page 92: Cleaning And Transporting Your Scanner

    Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 93 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit to remove stains.
  • Page 94 5. Use a cotton swab to wipe off any dust or dirt on the sensors. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth.
  • Page 95 7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.

  • Page 96: Checking The Scanner Roller Counter

    2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select All Apps. Select EPSON, then select Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.

  • Page 97: Replacing The Scanner Rollers

    Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.
  • Page 98 1. Turn off the scanner. 2. Unplug the AC adapter. 3. Disconnect any connected cables. 4. Pull down on the cover open lever and open the scanner cover.
  • Page 99 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
  • Page 100 6. Pull down the tab on the pickup rollers and slide the rollers to the right to remove them. 7. To install the new pickup rollers, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the rollers.
  • Page 101 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 102 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.

  • Page 103: Resetting The Scanner Roller Counter

    Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.
  • Page 104 Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.

  • Page 105: Transporting Your Scanner

    Related tasks Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. 1. Turn off the scanner and unplug the AC adapter. 2.

  • Page 106: Solving Problems

    Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights.

  • Page 107: Solving Scanning Problems

    • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support. ready light is off and any of The firmware update has failed and the scanner is in recovery mode.

  • Page 108: Scanner Does Not Turn On Or Turns Off Unexpectedly

    • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the button to scan over a wireless connection. Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.

  • Page 109: Scanning Software Does Not Operate Correctly

    • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan 2 is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.

  • Page 110: Original Feeds Incorrectly In Scanner

    • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version. • If you are using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected.

  • Page 111: Original Jams In Scanner

    Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: 1. Turn off your scanner. 2. Remove all originals from the input tray. 3. Pull down the cover open lever and open the scanner cover.
  • Page 112 4. Gently pull out any jammed originals from inside the scanner. 5. Gently pull out any jammed originals from the output tray.

  • Page 113: Scanning Is Slow

    6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Press the slow mode button to slow down the scanning speed. • Clean inside the scanner and replace the roller assembly kit, if necessary. •...

  • Page 114: Back Of Original Image Appears In Scanned Image

    Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. Parent topic:...

  • Page 115: Characters Are Not Recognized During Conversion To Editable Text (Ocr)

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.

  • Page 116: Spots Or Lines Appear In All Scanned Images

    Scanned Image is Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture.

  • Page 117: Solving Flatbed Scanner Dock Problems

    2. Click the Other tab. 3. Click Reset. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with the optional flatbed scanner dock.

  • Page 118: Uninstall Your Scanner Software

    • Make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. Parent topic: Solving Flatbed Scanner Dock Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2...

  • Page 119: Uninstalling Scanner Software - Mac

    Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here.
  • Page 120 You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 121: Technical Specifications

    Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 122: General Specifications

    • OS X 10.7.x • OS X 10.6.8 Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Parent topic: Technical Specifications General Specifications Scanner type Sheet feed, one pass duplex, color Photoelectric device Effective pixels 5100 ×...

  • Page 123: Dimension Specifications

    8 bits per pixel external Black-and-white: 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3.0 (backward-compatible with USB 1.1), or Ethernet 1000BASE-T/100BASE-TX/10BASE-T (with optional Epson Network Interface Unit) Light source RGB LED Parent topic: Technical Specifications Dimension Specifications Height...

  • Page 124: Electrical Specifications

    Width 11.7 inches (296 mm) Depth 6.7 inches (169 mm) Weight 8.2 lb (3.7 kg) Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed.

  • Page 125: Environmental Specifications

    Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions.

  • Page 126: Safety And Approvals Specifications

    Safety and Approvals Specifications Scanner United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A471H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...

  • Page 127: Notices

    Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 128 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

  • Page 129: Restrictions On Copying

    scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.) • Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners.

  • Page 130: Default Delay Times For Power Management For Epson Products

    (c) this Section 1 shall survive termination of this Agreement. 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to...
  • Page 131 Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice").
  • Page 132 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 133: Trademarks

    1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.

  • Page 134: Libtiff Software Acknowledgment

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third...

  • Page 135: A Note Concerning Responsible Use Of Copyrighted Materials

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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