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Epson B11B248401 User Manual
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Epson B11B248401 User Manual

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User's Guide
NPD5591-01 EN

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Summary of Contents for Epson B11B248401

  • Page 1 User's Guide NPD5591-01 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Intel Corporation. ❏ The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc. ❏ Epson Scan 2 Software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright ©...

  • Page 4: Table Of Contents

    Required Settings for Special Originals in Epson Scan 2......53 Operating System References....7 Setting a Resolution That Suits the Scanning Purpose.
  • Page 5 Scanner Lights Indicate an Error... . 102 Contacting Epson Support....117 The Scanner Does Not Turn On... . 102 Before Contacting Epson.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003"...

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ Unplug the product, options, and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is damaged; liquid has entered the product, options, or the AC adapter;...

  • Page 10: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Part Names and Functions Front ADF (Automatic Document Feeder) Feeds loaded originals automatically. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals. Pull out the tray extension if originals are too big for the input tray.
  • Page 11 User's Guide Scanner Basics Back Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. DC inlet Connects the AC adapter. Inside Cover open lever Pull the cover open lever and open the scanner cover. Scanner cover Pull the cover open lever and open the scanner cover when cleaning inside of the scanner and removing jammed paper.

  • Page 12: Buttons And Lights On The Control Panel

    User's Guide Scanner Basics Buttons and Lights on the Control Panel Buttons Power button Turns the scanner on or off. Double feed detection skip button Normally, an error occurs when detecting double feeds when loading envelopes, plastic cards, originals with labels or stickers, and so on.

  • Page 13: Lights

    User's Guide Scanner Basics “Placing Envelopes” on page 45 & “Placing Laminated Cards” on page 34 & “Cleaning Inside the Scanner” on page 88 & Lights Error light An error has occurred. See “Light Error Indicators” for more details. Automatic Feeding Mode The scanner is in Automatic Feeding Mode.

  • Page 14: Error Indicators

    Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software. See the Epson Scan 2 help for details on using the application.

  • Page 15: Epson Software Updater

    User's Guide Scanner Basics EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual. Note: Windows Server operating systems are not supported.

  • Page 16: Carrier Sheet Codes

    Roller Assembly Kit Codes Parts (the pickup roller and a separation roller) should be replaced when the number of scans exceeds the service number. You can check the latest number of scans in Epson Scan 2 Utility. A: pickup roller, B: separation roller...

  • Page 17: Cleaning Kit Codes

    B12B819041 (China only) This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 18: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size Plain paper...
  • Page 19 User's Guide Specifications of Originals and Placing Originals Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 12 mm (0.47 in.) (8.5×14 in.) Fine paper 80 g/m2: 80 sheets Recycled paper 90 g/m2: 69 sheets 104 g/m2: 59 sheets...
  • Page 20 User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Width: 50.8 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet (2.0 to 8.5 in.) Fine paper Length: 393.8 to 6,096.0 mm Recycled paper (15.5 to 240.0 in.) Specifications of Plastic Cards The specification of plastic card you can load into the scanner.

  • Page 21: Types Of Originals That Require Attention

    297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.

  • Page 22: Types Of Originals That Must Not Be Scanned

    ❏ To scan originals that are incorrectly detected as double feeds, press the (Double Feed Detection Skip) button before scanning or select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. ❏ Labels or stickers must be firmly stuck to the originals with no glue protruding.

  • Page 23: Placing Originals

    User's Guide Specifications of Originals and Placing Originals Placing Originals Standard Size Originals Specifications of Standard Size Originals The list of the standard size originals you can load on the scanner. Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack:...
  • Page 24 User's Guide Specifications of Originals and Placing Originals You can refill the originals up to the maximum capacity during scanning. Placing Standard Size Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper.
  • Page 25 User's Guide Specifications of Originals and Placing Originals 3. Fan the originals. Hold both ends of the originals and fan them a few times. 4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge shape.
  • Page 26 User's Guide Specifications of Originals and Placing Originals 6. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides. Otherwise, the originals may be fed skewed.
  • Page 27 User's Guide Specifications of Originals and Placing Originals Note: ❏ When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing the side or facing down. There must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals.

  • Page 28: Long Paper

    User's Guide Specifications of Originals and Placing Originals Long Paper Specifications of Long Paper The specification of long paper you can load into the scanner. Size Thickness Paper Type Loading Capacity Width: 50.8 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet (2.0 to 8.5 in.)
  • Page 29 User's Guide Specifications of Originals and Placing Originals 3. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance. 4. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides.

  • Page 30: Plastic Cards

    (215 inches) to 6,096 mm (240 inches) with a resolution of 200 dpi or less. ❏ You need to specify the paper size in Epson Scan 2. There are three ways to specify the paper size in Epson Scan 2, if the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
  • Page 31 User's Guide Specifications of Originals and Placing Originals Placing Plastic Cards 1. Open the input tray, and then slide out the output tray and raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 32 User's Guide Specifications of Originals and Placing Originals Important: Do not load plastic cards vertically. 4. Slide the edge guides to fit the edge of the plastic cards.

  • Page 33: Laminated Cards

    Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details. If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from the ADF and then reload it, press the (Double Feed Detection Skip) button on the scanner as shown below to disable Detect Double Feed for the next scan, and then scan again.
  • Page 34 User's Guide Specifications of Originals and Placing Originals Placing Laminated Cards 1. Open the input tray, and then slide out the output tray and raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 35 Scan 2 to increase the accuracy of auto size detection. See the Epson Scan 2 help for details. ❏ To scan laminated cards, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details.

  • Page 36: Large Size Originals

    User's Guide Specifications of Originals and Placing Originals Large Size Originals Specifications of Large Size Originals By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4 size, such as A3 or B4 sizes. Size Thickness Paper Type...
  • Page 37 User's Guide Specifications of Originals and Placing Originals 3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front. 4.

  • Page 38: Irregular Shaped Originals

    297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
  • Page 39 User's Guide Specifications of Originals and Placing Originals Placing Irregular Shaped Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 40 User's Guide Specifications of Originals and Placing Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 41: Photographs

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.
  • Page 42 User's Guide Specifications of Originals and Placing Originals Placing Photographs 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 43 User's Guide Specifications of Originals and Placing Originals 4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Slide the Carrier Sheet into the ADF until it meets resistance. 5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides.

  • Page 44: Envelopes

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.
  • Page 45 User's Guide Specifications of Originals and Placing Originals Placing Envelopes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out.
  • Page 46 User's Guide Specifications of Originals and Placing Originals 3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.

  • Page 47: Mixture Of Originals

    Epson Scan 2 before scanning. See the Epson Scan 2 help for details. ❏ To scan envelopes, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details.
  • Page 48 User's Guide Specifications of Originals and Placing Originals Placing a Mixture of Originals at Different Sizes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: If there are any thick originals amongst the originals, to stop the thick originals from bumping into the output tray and falling out, store the output tray and do not use it to stack the ejected originals.
  • Page 49 User's Guide Specifications of Originals and Placing Originals 3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Note: ❏ Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF. ❏...

  • Page 50: Basic Scanning

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2. ❏ Mac OS X Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 51 User's Guide Basic Scanning 3. Make the following settings on the Main Settings tab. ❏ Scanning Side: Select the side of the original you want to scan. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏...
  • Page 52 User's Guide Basic Scanning ❏ On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable for text documents, such as the following. ❏ Unsharp Mask: Select to enhance and sharpen the outlines of the image. ❏...

  • Page 53: Required Settings For Special Originals In Epson Scan 2

    “Editing Scanned Pages Using Epson Scan 2” on page 69 & Required Settings for Special Originals in Epson Scan 2 You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of Original Required Settings Envelopes Select Off in Detect Double Feed.

  • Page 54: Setting A Resolution That Suits The Scanning Purpose

    ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Document Capture Pro.
  • Page 55 User's Guide Basic Scanning Note: You may need to select the scanner you want to use from the scanners list. 3. Click The Scan window is displayed. 4. Make the following settings. ❏ Source: Select the source where the original is placed.
  • Page 56 ❏ Correct Document Skew: Select to correct the slant of the original. ❏ Skip Blank Page: Select to skip blank pages if there are any in the originals. ❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images. 5. Click Scan.

  • Page 57: Scanning Using Document Capture (Mac Os X)

    User's Guide Basic Scanning Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website and install it before using this feature.
  • Page 58 User's Guide Basic Scanning 2. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list. 3. Click The Scan Settings window is displayed.

  • Page 59: Scanning Using A Scanner Button

    Note: ❏ Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly. ❏ When Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed on your computer, you can assign the job to a button on the scanner and run the job by pressing it.
  • Page 60 User's Guide Basic Scanning 2. Press the button. Note: When using Document Capture Pro (Windows) or Document Capture (Mac OS X), the product starts the job that was assigned in the Job Settings window. Related Information “Placing Originals” on page 23 &...

  • Page 61: Advanced Scanning

    ADF. 1. Start Epson Scan 2. 2. Select Automatic Feeding Mode on the Main Settings tab. 3. Make other settings for scanning on the Epson Scan 2 main window. 4. Click Scan. Automatic Feeding Mode starts.

  • Page 62: Creating Scanned Images To Suit Your Needs

    Creating Scanned Images to Suit Your Needs Image Adjustment Features You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2. Except for a few features, you can check the adjustment results in the preview window.
  • Page 63 User's Guide Advanced Scanning Note: Some items may not be available depending on other settings you made. Related Information “Unsharp Mask” on page 64 & You can enhance and sharpen the outlines of the image. “Descreening” on page 64 & You can remove moiré...
  • Page 64 User's Guide Advanced Scanning You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness. “Threshold” on page 67 & You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger.
  • Page 65 User's Guide Advanced Scanning Image Option You can select the effect for the scanned image. Text Enhancement You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the background. You can select the level of the effect when selecting the Main Settings tab > Image Type > Color or Grayscale. Note: To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
  • Page 66 User's Guide Advanced Scanning If you select Customize from the color list in Dropout, you can make settings for the color you want to remove while checking the preview window (for Windows only). Note: This feature is not available when selecting the Main Settings tab > Image Type > Auto or Color. Color Enhance You can enhance the color specified for the scanned image, and then save it in grayscale or black and white.
  • Page 67 User's Guide Advanced Scanning Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab. Gamma You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or too dark, you can adjust the brightness.
  • Page 68 User's Guide Advanced Scanning Edge Fill You can remove the shadow created around the scanned image. For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original. If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top, bottom, left, and right.

  • Page 69: Editing Scanned Pages Using Epson Scan 2

    If you select Auto and scan the original, the image is rotated by detecting the orientation of the text information. However, this may take some time depending on the image size, and so on. Auto is only available if the EPSON Scan OCR component (Windows) or EPSON Scan 2 OCR component (Mac OS X) is installed.

  • Page 70: Saving As An Office Format File (For Windows Only)

    ❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned image. ❏ This feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac OS X) is installed.
  • Page 71 User's Guide Advanced Scanning 1. Place the original. 2. Start Document Capture Pro. 3. Click The Scan window is displayed. 4. Make the scanning settings, and then click Scan. 5. Check the scanned images, and edit them if necessary. 6. When you have finished checking the image, click one of the destination icons. The Batch Save, Transfer Settings, or another window opens.

  • Page 72: Various Types Of Saving And Transferring

    User's Guide Advanced Scanning Various Types of Saving and Transferring Sorting and Saving Scanned Images into a Separate Folder (for Windows Only) You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
  • Page 73 User's Guide Advanced Scanning Note: ❏ Create a cloud service account before using this function. ❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation Website, and then install it before using this feature. 1.

  • Page 74: Uploading To An Ftp Server

    User's Guide Advanced Scanning Uploading to an FTP Server You can upload scanned images to an FTP server using Document Capture Pro (Windows) or Document Capture (Mac OS X). 1. Place the original. 2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 3.

  • Page 75: Printing Scanned Images

    You can print scanned images directly from an Epson printer connected to the computer. Note: Before using this feature, check the following. ❏ The Epson printer is connected to the same computer to which the scanner is connected. ❏ The printer driver is correctly installed on the computer. 1. Place the original.

  • Page 76: Setting A Job

    User's Guide Advanced Scanning You can also assign the job to a button on the scanner, and run the job by pressing it. Setting a Job 1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X). 2. Click the (Manage Job) icon on the main window.

  • Page 77: Using The Flatbed Scanner Dock

    User's Guide Using the Flatbed Scanner Dock Using the Flatbed Scanner Dock The optional Flatbed Scanner Dock allows you to scan from the scanner glass. Note: You need the applicable flatbed scanner to use the Flatbed Scanner Dock. Part Names and Functions of the Flatbed Scanner Dock Front Stopper...

  • Page 78: Scanning From The Scanner Glass

    User's Guide Using the Flatbed Scanner Dock Back USB port 1 Connects a USB cable to connect to a computer. USB port 2 Connects a USB cable to connect to the sheet feed scanner. DC inlet Connects the AC adapter. Scanning from the Scanner Glass 1.
  • Page 79 User's Guide Using the Flatbed Scanner Dock 2. Open the document cover. 3. Place your document or photo face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark.

  • Page 80: Notes On Using The Flatbed Scanner Dock

    ❏ Always keep the scanner glass clean. ❏ Do not leave originals on the scanner glass for an extended period of time as they may stick. 5. Start Epson Scan 2. 6. Select Scanner Glass from the Document Source list.
  • Page 81 User's Guide Using the Flatbed Scanner Dock Note: ❏ Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray. ❏...
  • Page 82 User's Guide Using the Flatbed Scanner Dock Note: ❏ Make sure you raise and slide the stopper so that it is a little bit longer than the length of the original. This allows the ejected originals to be stacked comfortably on the output tray. ❏...
  • Page 83 User's Guide Using the Flatbed Scanner Dock Note: ❏ Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray. ❏...

  • Page 84: Maintenance

    User's Guide Using the Flatbed Scanner Dock Related Information “Placing Originals” on page 23 & Maintenance Cleaning the Flatbed Scanner Dock To keep your Flatbed Scanner Dock in optimum condition, follow the steps below to clean it periodically. Important: ❏ Never use alcohol, thinner, or corrosive solvent to clean the Flatbed Scanner Dock. These chemicals can damage the Flatbed Scanner Dock components and the case.

  • Page 85: Transferring And Transporting The Flatbed Scanner Dock

    User's Guide Using the Flatbed Scanner Dock Transferring and Transporting the Flatbed Scanner Dock Caution: When lifting the Flatbed Scanner Dock, place your hands in the positions shown below. If you lift the Flatbed Scanner Dock by holding it in other positions, the Flatbed Scanner Dock may fall or you may trap your fingers when placing the Flatbed Scanner Dock.

  • Page 86: Troubleshooting For The Flatbed Scanner Dock

    User's Guide Using the Flatbed Scanner Dock 2. Unplug the AC adapter, and then disconnect the USB cable that is connected to the computer from the Flatbed Scanner Dock. 3. Do not subject the Flatbed Scanner Dock to vibrations and keep it level while carrying. Transporting the Flatbed Scanner Dock Make sure you have the Setup guide with you before you begin the following procedure.

  • Page 87: Cannot Scan The Correct Area On The Scanner Glass

    Advanced Settings tab. ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ When scanning from the scanner glass, place black paper or a desk pad over the original.

  • Page 88: Maintenance

    Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
  • Page 89 3. Pull the cover open lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
  • Page 90 6. Open the cover, and then remove the separation roller. See “Replacing the Roller Assembly Kit” for more details. 7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
  • Page 91 8. Open the cover, and then remove the pickup roller. See “Replacing the Roller Assembly Kit” for more details. 9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller.
  • Page 92 The rollers rotate a bit each time you press button. Press the button several times to rotate the rollers. Use a genuine Epson cleaning kit or a soft, moist cloth to clean the rollers as they rotate. Repeat this step until the rollers are clean.

  • Page 93: Replacing The Roller Assembly Kit

    User's Guide Maintenance Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the Life Cycle of the rollers. When a replacement message is displayed on your computer, follow the steps below to replace it.
  • Page 94 User's Guide Maintenance 4. Open the cover of the pickup roller, and then slide and remove it. 5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers. Important: Do not pull out the pickup roller forcibly. This could damage the inside of the scanner.
  • Page 95 User's Guide Maintenance 6. While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the body. Press the fixture to secure it. 7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
  • Page 96 User's Guide Maintenance Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the pickup rollers are installed correctly if the cover is hard to close. ❏ Do not install the cover while it is raised. 8.

  • Page 97: Resetting The Number Of Scans

    Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Related Information “Roller Assembly Kit Codes” on page 16 & Resetting the Number of Scans Reset the number of scans using Epson Scan 2 Utility after replacing the Roller Assembly Kit.

  • Page 98: Energy Saving

    2. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.

  • Page 99: Transporting The Scanner

    1. Start Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Start screen > Apps > Epson > Epson Scan 2 Utility.

  • Page 100: Updating Applications And Firmware

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. ❏ Mac OS X...
  • Page 101 Do not turn off the computer or the scanner while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.

  • Page 102: Solving Problems

    ❏ Make sure the scanner cover is closed. ❏ Make sure the scanner is connected to your computer properly. ❏ Make sure Epson Scan 2 is installed correctly. ❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.

  • Page 103: Pressing A Scanner Button Does Not Start The Correct Application

    ❏ Reduce the number of originals being placed at a time. ❏ Press the button to slow down the scanning speed. ❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one. Related Information “Cleaning Inside the Scanner” on page 88 &...
  • Page 104 User's Guide Solving Problems 2. Pull the cover open lever and open the scanner cover. 3. Carefully remove any originals remaining inside the scanner.

  • Page 105: The Original Jams In The Scanner Frequently

    User's Guide Solving Problems 4. Carefully pull out any jammed originals from the output tray in the direction of the arrow if you cannot pull originals straight up. Important: Make sure there is no paper inside the scanner. 5. Close the scanner cover. The Original Jams in the Scanner Frequently If the original jams in the scanner frequently, try the following.

  • Page 106: Scanning Speed Slows Down When Scanning Continuously

    The Image Quality is Rough ❏ If the resolution is low, try increasing the resolution and then scanning. ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. Related Information “Setting a Resolution That Suits the Scanning Purpose” on page 54 &...

  • Page 107: Expanding Or Contracting The Scanned Image

    ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.

  • Page 108: Moiré Patterns (Web-Like Shadows) Appear

    If the size of the original you want to scan is not on the list, select Customize, and then create the size manually. Text is Not Recognized Correctly when Saving as a Searchable PDF ❏ On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text tab.

  • Page 109: Cannot Solve Problems In The Scanned Image

    ❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.

  • Page 110: Uninstalling And Installing Applications

    User's Guide Solving Problems Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system. Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

  • Page 111: Installing Your Applications

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Finder > Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.

  • Page 112: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)

  • Page 113: Dimensional Specifications

    User's Guide Technical Specifications Dimensional Specifications Dimensions * Width: 296 mm (11.7 inches) Depth: 169 mm (6.7 inches) Height: 176 mm (6.9 inches) Weight Approx. 3.7 kg (8.2 lb) Without protruding parts. Electrical Specifications Scanner Electrical Specifications Rated DC Input Power Supply Voltage DC 24 V Rated DC Input Current Power Consumption...

  • Page 114: Flatbed Scanner Dock Specifications

    User's Guide Technical Specifications Humidity When operating 15 to 80% (without condensation) When stored 15 to 85% (without condensation) Operating conditions Ordinary office or home conditions. Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions.
  • Page 115 User's Guide Technical Specifications *1 *2 Mac OS X v10.11.x Mac OS X Mac OS X v10.10.x Mac OS X v10.9.x Mac OS X v10.8.x Mac OS X v10.7.x Mac OS X v10.6.8 Fast User Switching on Mac OS X or later is not supported. The UNIX File System (UFS) for Mac OS X is not supported.

  • Page 116: Standards And Approvals

    The following models are CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity J381A A471H, A472E Flatbed Scanner Dock option The following model is CE marked and in compliance with all the applicable EU Directives.

  • Page 117: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 118: Help For Users In Singapore

    User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 119: Help For Users In Indonesia

    User's Guide Where to Get Help Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id...

  • Page 120: Help For Users In Malaysia

    Company Name Address Phone E-mail WEST ESC Pontianak JL. NUSA INDAH I NO. 40A PONTIANAK (+62561)735507 KALIMANTAN KALBAR 78117 pontianak-technical@epson- indonesia.co.id PEKANBARU ESC PEKANBARU JL. TUANKU TAMBUSAI NO. 353 - (+62761)21420 PEKANBARU RIAU pkb-technical@epson- indonesia.co.id DKI JAKARTA ESS JAKARTA KEIAI WISMA KEIAI LT.

  • Page 121: Help For Users In India

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 122 Our Customer Care team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2665...

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