Cleaning and disinfecting the Health Buddy ..............6 Inspecting the Health Buddy ..................7 Testing the Health Buddy .................... 8 Creating a Health Buddy 3 Utility Key ................. 9 Clearing patient data from the Health Buddy ..............10 Updating the Health Buddy ROM ................11 10.
This field service manual describes the procedures for transferring Health Buddy 3 appliances to other patients. It is intended for customers of Robert Bosch Healthcare. However, Robert Bosch Healthcare does not warranty the results of any field service work that is done by the customer.
Health Buddy part identification and part list Front of the Health Buddy appliance Back of the Health Buddy appliance Health Buddy components Note: Component diagrams are for reference only.
Health Buddy appliances that are no longer needed by disenrolled patients should be retrieved from the patient. Then you can determine if it can be reused by other patients who are starting a Health Buddy program. Retrieve the following Health Buddy 3 components from the patient: • Health Buddy Appliance •...
Cleaning and disinfecting the Health Buddy Always clean and disinfect the Health Buddy appliance and components that you retrieve from a patient before you do any other service procedures with it. Materials and equipment • Hand wash soap • Clean disposable medical gloves •...
Inspecting the Health Buddy The Health Buddy appliance and components must be inspected to determine whether they can be reused. To replace defective components, call Robert Bosch Healthcare support. Health Buddy appliance Reject the Health Buddy appliance if you see any of the following defects: •...
AC power supply and converter plugs Reject the power supply if you see any of the following defects: • Text or symbols are not legible • Casing has cracks, scratches, abrasions or indentations • Connector blades and plugs are not intact •...
Creating a Health Buddy 3 Utility Key A Health Buddy 3 (HB3) Utility Key is a USB flash drive that contains the HB3 Utility Key software on it. If you do not have an HB3 Utility Key, you need to create one so that you can clear the patient data and update the firmware on Health Buddy appliances.
Before you begin If you do not have an HB3 Utility Key (a USB flash drive that contains the HB3 Utility Key software on it), you need to create one. See Creating a Health Buddy 3 Utility Key. Procedure To clear the previous patient’s PHI from a Health Buddy: 1.
• United States: http://www.bosch-telehealth.com b. Click “Downloads,” click “Health Buddy 3 Utility Key,” and then click “HB3 ROM Update Utility Installer Page.” 2. Power up the Health Buddy by plugging one end of the power supply into an electrical outlet and the other end into the back of the Health Buddy.
2. Plug the HB3 Utility Key into a USB port on the back of the Health Buddy. (If you do not have an HB3 Utility Key, see Creating a Health Buddy 3 Utility Key.) 3. When the Health Buddy prompts you to select a utility to run, select Update ROM, and then follow the instructions on the Health Buddy.
Page 13
To package the Health Buddy: 1. Assemble the packaging carton. 2. If the serial number label is present on the packaging carton, remove it.
Page 14
3. Place the foam packaging insert in the box. The rectangular opening for the power supply should be adjacent to the diagram on the box lid. 4. Place the power supply in the rectangular opening, and place the telephone cord and Ethernet cable in the smaller rectangular slot.
Page 15
6. Place the Health Buddy appliance and one silica gel pak in a polybag, pull the polybag tight around the front of the appliance, and then place the appliance face up in the packaging insert. 7. Close the side of the packaging carton that has the hole that matches the shape of the Health Buddy appliance.
11. Storing and shipping the Health Buddy Store the Health Buddy in a cool, dry location. Keep the Health Buddy out of direct sunlight and away from heat. Ship the Health Buddy only in the packaging carton and in accordance with the instructions provided in this document.