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Motorola Moto G9 Plus User Manual
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Motorola Moto G9 Plus User Manual

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Summary of Contents for Motorola Moto G9 Plus

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Moto G9 Plus Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Accessibility settings Visual assistance...
  • Page 4 Moto G9 Plus Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver...
  • Page 5 Moto G9 Plus Change text message reply to incoming calls Get text messages on your computer Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar...
  • Page 6 Moto G9 Plus Music Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card...
  • Page 7 Moto G9 Plus Set Dark theme Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set lock screen preferences Adjust screenshot settings Location Use location services Security...
  • Page 8 Moto G9 Plus viii Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Google Assistant button Tray for SIM and SD card Front camera (To learn more, read help in Camera app.) Headset jack Earpiece Proximity sensor Volume up/down button Power button fingerprint sensor...
  • Page 10 Set up phone Depth camera (To learn more, read help in Camera app.) Main camera Ultra-wide camera Macro camera LED flash Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: •...

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
  • Page 12 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.

  • Page 13: Copy Data From Old Phone

    Set up phone SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos.
  • Page 14 Set up phone Select how to copy: • If you have your old phone, touch A backup from an Android phone. • If you don’t, touch A backup from the cloud Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy.

  • Page 15: Manage Dual Sims

    Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 16: Set Up Voicemail

    Set up phone Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
  • Page 17 Set up phone If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app. Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail.

  • Page 18: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 19: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free, life-saving emergency alerts from the Federal Emergency Management Agency (FEMA) to inform you of extreme weather or other threatening emergencies in your area, AMBER Alerts, and Presidential Alerts during national emergencies.
  • Page 20 Set up phone • Take screenshots Set options You'll probably want to set up: • Your Bluetooth Wi-Fi connections. • Your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. You can use either the buttons or gestures to move between apps and screens.

  • Page 21: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 22 Set up phone : Accessibility settings Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...

  • Page 23: Hearing Assistance

    Set up phone : Accessibility settings Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...

  • Page 24: Dexterity Assistance

    Set up phone : Accessibility settings Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 25: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Change time to take action If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Touch Time to take action.
  • Page 26 Set up phone : Accessibility settings Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds.

  • Page 27: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 28: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: •...

  • Page 29: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 30: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 31: About Your Google Account

    Learn the basics : New to Android? Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed. • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access.

  • Page 32: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 33 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 34 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 35 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.

  • Page 36: Phone Terms You Should Know

    Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
  • Page 37 Learn the basics : New to Android? SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network. software update An update to your phone's operating system that typically includes new features and fixes reported problems. The update is wirelessly downloaded to your phone at no additional cost to you.

  • Page 38: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 39: Move Between Apps And Screens

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Use gestures with Power button Press Press the Power button to lock and unlock the phone.

  • Page 40: Use Quick Settings

    Learn the basics : Get around on your phone See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen.
  • Page 41 Learn the basics : Get around on your phone Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast...
  • Page 42 Learn the basics : Get around on your phone Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.

  • Page 43: Turn Screen Off And On

    Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically Battery savings To save battery power, your screen turns off automatically if you haven't used it for a set amount of time. You can lengthen or shorten the amount of time before your screen automatically turns off.
  • Page 44 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm). Silence with Power &...

  • Page 45: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 46: Control Phone With Your Voice

    Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 47: Get Directions To A Location

    Learn the basics : Frequently used tools Ask a question or say a command. For example, you can say “What's the weather today?” or “Set alarm for 7 AM tomorrow.” Tip: To see a list of commands, say “Help”. To silence Google Assistant when it's talking to you, touch Google Assistant will stop listening after a few seconds.

  • Page 48: Use Time And Weather Widget

    Learn the basics : Frequently used tools Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
  • Page 49 Learn the basics : Frequently used tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.

  • Page 50: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Manage time spent on your phone Understand your habits Go to Settings > Digital Wellbeing & parental controls. If this is your first time using this feature, touch Show your data. Review the chart to see: •...
  • Page 51 Learn the basics : Frequently used tools Do one of the following: • To turn it on, touch Turn on now. • To have it turn on automatically, touch Set a schedule, then select days of the week and start/end times. When Focus mode is on: •...
  • Page 52 Learn the basics : Frequently used tools • Set filters and controls on what your child can browse, purchase, or download using Chrome, Google Search, Play Store, and YouTube You’ll need to set up parental controls on your and your child's devices. To set up parental controls on this phone: Go to Settings...

  • Page 53: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 54: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 55: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 56: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Open the Wallpapers app. Do one of the following: •...

  • Page 57: Add Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
  • Page 58 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Trending • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...

  • Page 59: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...
  • Page 60 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.

  • Page 61: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 62: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 63: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 64: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Avoid interruptions with Do Not Disturb Turn Do Not Disturb on or off manually When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications. Turn it on Open quick settings and touch You'll see in the status bar when Do Not Disturb is on.
  • Page 65 Personalize your phone : Sounds Notifications When Do Not Disturb is on, you won’t see or hear notifications by default. You can change settings to: • Allow visual notifications but no sound • Allow or prevent the screen from turning on or waking •...
  • Page 66 Personalize your phone : Sounds Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do Not Disturb. Touch See all exceptions. Turn Allow reminders and Allow events on Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.

  • Page 67: Stop Phone From Speaking

    Personalize your phone : Sounds To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Schedules. Do any of the following: • To use the schedule later, uncheck it to turn it off. •...

  • Page 68: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 69: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
  • Page 70 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
  • Page 71 Apps Google Pay Pay with your phone in-store or online, and send cash using this secure digital wallet. Home Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Maps Find your destination, explore locations.
  • Page 72 Apps Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences.
  • Page 73 Apps Touch or . Look for Help or Settings > Help. Switch between recent apps Drag up from the bottom of the home screen, hold, then let go. In your list of recent apps: • Touch any app screen to return to it. •...

  • Page 74: View Two Apps On Screen

    Apps View two apps on screen Use split screen view Open the first app. Drag up from the bottom of the home screen, hold, then release. In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app.
  • Page 75 Apps • On your lock screen • When you swipe the status bar down on any screen • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action.

  • Page 76: About Moto Experiences

    Apps About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
  • Page 77 Apps To change how you open the toolkit, adjust the swipe position, or hide the toolkit: Touch or swipe right. Touch > Toolkit access Customize display and sound for gaming During a game, open the toolkit and touch If you’re not playing, open the Moto app and touch >...
  • Page 78 Apps Use social apps while you play You can add up to two shortcuts in the toolkit to social apps such as WhatsApp or Discord, for quick access to your gaming friends. When you open the app from the toolkit during a game, it appears in a small freeform window that you can reposition.

  • Page 79: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 80 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 81: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 82 Apps : Manage your apps Do one of the following: • To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage &...

  • Page 83: Protect Against Harmful Apps

    Apps : Manage your apps To automatically back up to Google Drive: Go to Settings > System > Advanced. Touch Backup. Turn Back up to Google Drive on If you have multiple Google accounts, touch Account to select an account. Follow the onscreen instructions.

  • Page 84: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Get your assistant's attention by saying “Hey Google”.
  • Page 85 Apps : Search and browse In the list of results: • Touch a selection to see the search result or take the suggested action. • To look for other results, touch . For example, switch to text results or shopping results. •...

  • Page 86: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 87: Browse Websites

    Apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. Open Chrome app.
  • Page 88 Apps : Search and browse Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. Touch the app to use.

  • Page 89: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 90 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 91: Add Attachments

    Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 92: Save Attachments From Text Message

    Apps : Text messaging Open Messages app. Compose a reply or a message. Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 93: Turn Group Messaging On Or Off

    Apps : Text messaging Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not want multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to you, turn off group messaging.

  • Page 94: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of...
  • Page 95 Apps : Text messaging Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app.

  • Page 96: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 97: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 98: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 99 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 100: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 101: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 102 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 103: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 104 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 105: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 106: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 107 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 108: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 109: Make Calls

    Calls, contacts, voicemail : Phone calls • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting. • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

  • Page 110: During A Call

    Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 111: Make Video Calls

    Calls, contacts, voicemail : Phone calls • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 112: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Search for “video calls”. Download the app you want to use. Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number.

  • Page 113: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls Block calls from unidentified callers Open Phone app. Touch > Settings > Blocked numbers. Turn Unknown on Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock. From the Messages app: Touch >...

  • Page 114: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch Call details.

  • Page 115: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch >...

  • Page 116: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 117: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...

  • Page 118: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 119: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 120 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 121: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 122: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 123: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 124: Transfer Music Files

    Music Go to Settings > Sound > Advanced. open the Moto app and touch > Play. Touch Media controls and turn it on To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. •...

  • Page 125: Connect A Midi Device

    Music Transfer music from your computer To move your music from your computer to your phone, connect them with a USB cable and copy the files to your phone’s Music folder. Connect a MIDI device To connect a MIDI device: Make sure you have: •...

  • Page 126: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 127: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 128: Show Battery Percentage In Status Bar

    Battery When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings and touch Have it turn on automatically To turn on when your battery is below a specified level: Open quick settings, then touch &...

  • Page 129: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 130: Manage Sd Card

    Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...

  • Page 131: Find Downloaded Files

    Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space on your phone.

  • Page 132: Recover Recently Deleted Files

    Storage • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar. Touch the notification to open the file in the appropriate app. To view, edit, or delete downloads: Open the Files app.

  • Page 133: Upload Photos And Videos

    Storage • On your computer by visiting www.google.com/music • On your phone with the YT Music Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time.

  • Page 134: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 135: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 136: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 137: Control Data Usage

    Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.

  • Page 138: Share Your Internet Connection

    Network and internet Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings.
  • Page 139 Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the network name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
  • Page 140 Network and internet Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically. View or change hotspot password Go to Settings...

  • Page 141: Connect To Vpns

    Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...

  • Page 142: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 143 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 144: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 145: Share Or Receive With Nfc

    Connected devices Disable Tap & pay To disable Tap & pay, turn NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot...
  • Page 146 Connected devices Cast an app You can cast an app if you: • Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user guide for instructions to connect your phone. •...

  • Page 147: Transfer Files Between Phone And Computer (Usb)

    Connected devices Link the app on your phone to the app on the TV: On your phone, open the app, open its settings, and look for options to watch on TV. (For example, YouTube > > Settings > Watch on TV > Link with TV code.) Follow the app’s onscreen instructions to complete setup.

  • Page 148: Print From Your Phone

    Connected devices Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD card.

  • Page 149: About Wireless Sharing

    Connected devices Go to Settings > Connected devices > Connection preferences > Printing. Touch Default Print Service to automatically find your printer. Once your printer is found, it is ready to print. If your printer isn't found in Default Print Service: Touch Add service.
  • Page 150 Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
  • Page 151 Connected devices • Controlling sharing via links. • Controlling how long you share something; you can easily delete it or turn off sharing privileges. Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely.

  • Page 152: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 153: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 154 Other settings : Apps & notifications Change notification sound To change the sound for all app notifications: Go to Settings > Sound > Advanced > Default notification sound. Do one of the following: • To change it, choose a new sound. •...
  • Page 155 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your...

  • Page 156: Display

    Other settings : Display Adjust screen brightness Your phone automatically optimizes the brightness of your screen based on current lighting conditions. Tip: You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default. To adjust this setting: Go to Settings >...

  • Page 157: Set Dark Theme

    Other settings : Display Go to Settings > Display > Styles. Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done.

  • Page 158: See Peek Display Notifications

    Other settings : Display If you don't see the change or it doesn't display correctly, do either to close and restart the app: • Open recent apps and swipe it from the list, then reopen the app. • Restart the phone, then reopen the app. If you're using an app and want to toggle full screen on or off, you can do it from the recent apps list: Drag up from the bottom of the home screen, hold, then release.

  • Page 159: Change Screen Timeout

    Other settings : Display Touch Settings and do any of the following: • To allow replies without unlocking the phone, turn Safe reply off . To require unlocking to reply, keep it on • To stop specific apps from showing these notifications, touch Block apps > and touch the app's name.

  • Page 160: Choose Color Mode

    Other settings : Display Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation. Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look.

  • Page 161: Adjust Screenshot Settings

    Other settings : Display Go to Settings > Display > Advanced > Lock screen display. Touch Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device.

  • Page 162: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view commute traffic, find nearby restaurants, or tag your photos with the location where you took them.

  • Page 163: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 164: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 165: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 166: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: Go to Settings...

  • Page 167: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. Go to Settings. Touch Security > Smart Lock. If you don't see Smart Lock, try the following: •...
  • Page 168 Other settings : Security : Lock and unlock phone Set up face matching Make sure you have set a screen lock on the phone. Go to Settings. Touch Security > Face unlock. If the option is grayed out, go to Settings > Security > Advanced > Device admin apps and disable the device administrator.

  • Page 169: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 170: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 171 Other settings : Security : Lock and unlock phone Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.

  • Page 172: Pin Your Screen

    Other settings : Security : Lock and unlock phone • • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.

  • Page 173: Lock Sim Card

    Other settings : Security Drag up from the bottom of the screen and hold. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone. Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier.

  • Page 174: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 175: Sync Apps With Your Google Account

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync apps with your Google account About syncing What sync does When your phone syncs, your Google apps refresh their data, and you get notifications about updates.

  • Page 176: Manage Information In Your Google Account

    Other settings : Accounts Turn off the apps you don’t want to auto-sync. For example, sync your Calendar and Gmail but don't sync Drive. Turn off for your Google account Go to Settings > Accounts. Turn Automatically sync data off To collect messages, email, calendar, or other app updates, you'll need to sync the accounts manually.

  • Page 177: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch > You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch...

  • Page 178: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch >...
  • Page 179 Other settings : System : Languages & input Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch > Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 180: Gestures

    Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off Go to Settings > System > Gestures. open the Moto app and touch >...

  • Page 181: Twist Phone To Open Camera

    Other settings : System : Gestures Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
  • Page 182 Other settings : System • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...

  • Page 183: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 184: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 185: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 186: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 187: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 188: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 189: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
  • Page 190 Fix a problem : Hardware issues Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
  • Page 191 Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors. Depending on the size of your card and usage, this process could take up to an hour.

  • Page 192: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 193 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 194: Problems During Calls

    Fix a problem : Call and SIM issues If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling you, check that you haven’t blocked their numbers. Problems during calls After each troubleshooting step, check to see if your issue is fixed.
  • Page 195 Fix a problem : Call and SIM issues If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
  • Page 196 Fix a problem : Call and SIM issues Can't make/receive calls Try these troubleshooting steps.

  • Page 197: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or won't charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 198: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 199 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 200: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 201: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. Re-enter the password on the device to match the hotspot password set up on your phone.

  • Page 202: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 203 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 204: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 205: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 206: Messaging Problems

    Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 207 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 208: Gmail Problems

    Fix a problem : App issues If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.

  • Page 209: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Android version. The number displayed is your phone's Android version.

  • Page 210: Reset Phone

    Fix a problem : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...

  • Page 211: Get More Help

    Fix a problem : Maintenance procedures Press the Power button to restart in Recovery mode. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it. Use Volume buttons to scroll to Factory data reset, then press the Power button to select it. Allow several seconds for the reset to complete.

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