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Motorola Moto G8 Play User Manual
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Motorola Moto G8 Play User Manual

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Summary of Contents for Motorola Moto G8 Play

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Moto G8 Play Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance...
  • Page 4 Moto G8 Play Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Set screen lock Add message to lock screen...
  • Page 5 Moto G8 Play Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app...
  • Page 6 Moto G8 Play Send all calls from contact to voicemail Music Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Storage About storage options Manage phone storage Manage SD card...
  • Page 7 Moto G8 Play Change font and display size Change theme Change screen timeout Security & location About security Protect against harmful apps Set up lost phone features Lock and unlock phone Set screen lock Unlock with trusted devices Unlock with your face...
  • Page 8 Moto G8 Play viii Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer Account and sign-in issues Forgot unlock code Can't sign in to Google...

  • Page 9: Set Up Phone

    Set up phone Hardware diagram Tray for SIM and SD card Earpiece/speaker Front camera (To learn more, read help in Camera app.) Headset jack Volume up/down button Power button Speaker USB-C port for charging, transferring files, sharing connection with tethered devices.

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone LED flash Depth camera (To learn more, read help in Camera app.) Main camera Ultra-wide camera Fingerprint sensor Insert and remove SIM and SD cards About the SD card Your phone supports a microSD card up to 512 GB. The type to buy depends on how you'll format the card:...
  • Page 11 Set up phone Insert the tool into the hole in the tray and gently push to pop it out. Insert or remove the cards as needed. To use an SD card: To use two SIM cards (dual-SIM models only): Push the tray back into the phone. Fix a problem If you’re having problems, try these troubleshooting steps: •...

  • Page 12: Manage Dual Sims

    Set up phone • SD card Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 13: Add Or Remove Accounts

    Set up phone Touch the SIM to change. Change settings as needed: • To rename a SIM, touch SIM name, then type a new name. • To change icon color, touch Color, then touch a color. • To change the SIM's ringtone, touch Phone ringtone, then select a ringtone. Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account.

  • Page 14: Set Up Voicemail

    Set up phone Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to Settings > Accounts. Touch the account name. Touch REMOVE ACCOUNT.

  • Page 15: Set Up Email

    Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. •...

  • Page 16: Make It Yours

    Set up phone Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch & hold Drag for each account to a blank space on your home screen. Make it yours Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun: •...

  • Page 17: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 18 Set up phone : Accessibility settings Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds. •...

  • Page 19: Hearing Assistance

    Set up phone : Accessibility settings Go to Settings > Accessibility. Touch TalkBack and turn Use service off More assistance You can also: • voice commands • Dictate text for messages Hearing assistance Turn on video captions Go to Settings >...

  • Page 20: Dexterity Assistance

    Set up phone : Accessibility settings Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 21: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To add the icon: Go to Settings > Accessibility. Touch Accessibility Menu. Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on To use the menu: At the bottom of the screen, touch...

  • Page 22: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 23: About Your Lock Screen

    Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. Shortcut: You can add shortcuts to open apps web pages...
  • Page 24 Learn the basics Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • View and respond to notifications. Double touch one to open it. • Open your quick settings.

  • Page 25: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 26: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 27: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps;...

  • Page 28: Status Bar Icons

    Learn the basics : New to Android? Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account - just enjoy the benefits of your secure, synchronized information. However, you can: • Control how frequently your phone syncs your information.
  • Page 29 Learn the basics : New to Android? Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location.
  • Page 30 Learn the basics : New to Android? Bluetooth on. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
  • Page 31 Learn the basics : New to Android? Vibrate. Song playing. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 32: Phone Terms You Should Know

    Learn the basics : New to Android? Important alert. OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode...
  • Page 33 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 34: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & hold Press and wait before lifting one finger. Result: Select something (app icon, text on a page) and see possible actions.

  • Page 35: Use Navigation Bar

    Learn the basics : Get around Use navigation bar Show navigation bar Remove the navigation icons and use the navigation bar instead. Open the Moto app. Touch > Moto Actions. Touch One Button Nav and turn it on The navigation bar appears at the bottom of the screen. To restore the navigation icons, turn One Button Nav off Navigate with one finger...

  • Page 36: Use Quick Settings

    Learn the basics : Get around Touch > Moto Actions > One Button Nav. Touch Settings. Touch and select Swipe left to go back or Swipe left for the previous app. Use quick settings Open quick settings Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen.
  • Page 37 Learn the basics : Get around Auto-rotate Battery Saver Mobile data Airplane mode Cast Data Saver. Appears after you turn on Data Saver the first time. Night Light.. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. SIM card You can also slide to adjust screen brightness.

  • Page 38: Wake Or Put Screen To Sleep

    Learn the basics : Get around Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term. Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them. Open quick settings.
  • Page 39 Learn the basics : Get around Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm). Silence with Power &...

  • Page 40: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 41: Use Voice Commands

    Learn the basics : Frequently used tools Do any of the following: • To crop the screenshot, touch • To edit the screenshot, touch . Then, touch to draw on it, or touch to highlight it. • To share it, touch Touch Save.

  • Page 42: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools Unlock screen automatically You can set your phone to automatically unlock and perform all voice commands when: • The phone recognizes your voice speaking “OK, Google” • The phone is paired with a trusted device, like a Bluetooth headset •...

  • Page 43: Use Time And Weather Widget

    Learn the basics : Frequently used tools Use voice commands to get directions Tell your phone to provide directions to a destination: Say your launch phrase. Say “Navigate to [destination].” Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather.

  • Page 44: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. To see a forecast, touch the current temperature on the widget. To add a city: Do one of the following: •...
  • Page 45 Learn the basics : Frequently used tools Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings >...
  • Page 46 Learn the basics : Frequently used tools Follow onscreen instructions to set up the phone for child or adult usage. To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.

  • Page 47: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 48: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 49: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, or: • Select more text. Drag the sliders • Select all text in message you're composing. Touch > Select all. • Get information about selected text. Touch Web Search. •...
  • Page 50 Learn the basics : Work with text To set it up: Go to Settings > System > Languages & input. Touch Advanced > Autofill service. Select Google, then touch Touch > CONTINUE. Touch categories to review and edit personal information, addresses, credit cards, and passwords.

  • Page 51: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. Open the Wallpapers app.
  • Page 52 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
  • Page 53 Personalize your phone : Home screen Chrome • New incognito tab • New tab Calendar • New reminder • New event Messages • Open most recent conversation • New conversation Clock • Start screen saver • Start stopwatch • Create new timer •...

  • Page 54: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Drag it onto another to group them together, then release when a circle forms around them: Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. •...
  • Page 55 Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then touch > Uninstall.

  • Page 56: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 57: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...

  • Page 58: Add Message To Lock Screen

    Personalize your phone : Lock screen Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.

  • Page 59: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 60: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
  • Page 61 Personalize your phone : Sounds Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
  • Page 62 Personalize your phone : Sounds To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...

  • Page 63: Stop Phone From Speaking

    Personalize your phone : Sounds Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Turn on automatically. Select the rule and turn it off or touch to delete it.

  • Page 64: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 65 Apps Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses. Files Browse and manage files and folders stored on your device or card.
  • Page 66 Apps Photos Manage photos and upload them automatically to your private album. Phone Make calls. Play Movies & TV Get movies and TV shows for instant viewing from Play Store. Play Music Listen to your music collection (stored on your phone or streamed). Shop for new music.
  • Page 67 Apps Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app. Touch or . Look for Help or Settings > Help. Switch between recent apps Touch to see your recently used apps.

  • Page 68: Use Two Apps At Once

    Apps • You can print from many apps. • Copy and paste text between apps with the clipboard. • To organize apps into groups on your home screen, use folders. • Touch & hold an app's icon to see task shortcuts, if any.

  • Page 69: View Notifications

    Apps To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off View notifications Find your notifications Notifications alert you about things like new messages, calendar events, and alarms. You see notifications: • On your lock screen •...
  • Page 70 Apps • Clear all notifications. Swipe to the end of your notifications and touch Clear all. Some notifications, like voicemails, require an action and cannot be dismissed. Control your notifications Do Not Disturb to silence all notifications when you don’t want interruptions. You can also customize notifications, controlling the notification sound, which apps send notifications, how...

  • Page 71: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre-loaded apps your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 72 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 73: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 74 Apps : Manage your apps Do one of the following: • To free up space by removing temporary files, touch Storage > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage > Clear storage. Be careful - there’s no way to undo this.

  • Page 75: Protect Against Harmful Apps

    Apps : Manage your apps Turn on Back up to Google Drive. If you have multiple Google accounts, touch Account to select an account. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps.
  • Page 76 Apps : Manage your apps Touch Unpin a screen Touch & hold at the same time. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.

  • Page 77: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 78: Search Your Phone

    Apps : Search and web browser Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”). You’ll see a list of nearby search results. Touch the place to dial its number. If it doesn't work: •...

  • Page 79: Browse Websites

    Apps : Search and web browser Find an app Swipe up from the bottom of the home screen to open your app list. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 80 Apps : Search and web browser Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon • To open a new tab, touch touch the switcher icon , then touch Browse privately with incognito tabs If you don’t want Chrome to remember your activity, use incognito tabs.

  • Page 81: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 82 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 83: Add Attachments

    Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 84: Save Attachments From Text Message

    Apps : Text messaging Open Messages app. Compose a reply or a message. Do one of the following: • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 85: Turn Group Messaging On Or Off

    Apps : Text messaging Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not want multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to you, turn off group messaging.

  • Page 86: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of...
  • Page 87 Apps : Text messaging Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app.

  • Page 88: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 89: View Email Attachments

    Apps : Email Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name.

  • Page 90: Preview Inboxes From Home Screen

    Apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
  • Page 91 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 92: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 93: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 94: Control Notifications For Calendar Events

    Apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 95: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 96 Apps : Clock app Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...

  • Page 97: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 98: Moto App

    Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Use three fingers to take a screenshot. • Remove the navigation icons and use gestures with the navigation bar instead. • Use the Volume buttons to switch tracks when listening to music.
  • Page 99 Apps : Moto app • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Moto Display notifications If you haven’t seen activity for a while, to wake your phone, reach for it, or bump it.

  • Page 100: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 101 Apps : Photos app View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's help.

  • Page 102: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 103: Make A Call

    Calls, contacts, voicemail : Phone calls If you’re having other problems, try these troubleshooting steps. Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 104: During A Call

    Calls, contacts, voicemail : Phone calls Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget. • You can save a recent call as a contact. Change default calling app You can download additional calling apps from Play Store.

  • Page 105: Make Video Calls

    Calls, contacts, voicemail : Phone calls Answer call waiting call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold. To switch between calls, touch To merge the calls, touch End the call Touch...

  • Page 106: Block Calls And Sms

    Calls, contacts, voicemail : Phone calls Block calls and SMS About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. You can still call or text a number you've blocked.

  • Page 107: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Touch by the number to unblock. From the Messages app: Touch > Blocked contacts. Touch by the number to unblock. Touch UNBLOCK. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.

  • Page 108: View And Delete Call History

    Calls, contacts, voicemail : Phone calls When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold. Touch to merge the two calls. View and delete call history See your call history To see all recent calls: Touch...
  • Page 109 Calls, contacts, voicemail : Phone calls Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch the number. Touch Call details. Touch To delete all calls: Touch Touch >...

  • Page 110: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 111: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...

  • Page 112: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon).

  • Page 113: Share Contacts

    Calls, contacts, voicemail : Contacts In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share contacts with someone by sending a name card file (.vcf).

  • Page 114: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 115: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 116: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 117: Transfer Music Files

    Music Touch Media controls and turn it on To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 118: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 119: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it at all.

  • Page 120: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
  • Page 121 Battery When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off To turn Battery Saver on at any time, open quick settings and touch To turn Battery Saver on automatically when your battery's charge is below a specified level: Open quick settings, then touch &...

  • Page 122: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 123: Manage Sd Card

    Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...
  • Page 124 Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 125: Find Downloaded Files

    Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings >...

  • Page 126: Recover Recently Deleted Files

    Storage • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar. Touch the notification to open the file in the appropriate app.

  • Page 127: Upload Photos And Videos

    Storage After you’ve uploaded your music, you can listen to it: • On your computer by visiting www.google.com/music • On your phone with the Play Music Upload photos and videos Back up automatically Open the Photos app. Touch > Settings > Back up & sync. Turn Back up &...
  • Page 128 Storage Touch > Align your phone over the document to scan and touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). •...

  • Page 129: Network And Internet

    Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password. To search for and connect with available Wi‑Fi networks: Open quick...

  • Page 130: Use Airplane Mode

    Network and internet Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).

  • Page 131: Share Your Internet Connection

    Network and internet Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick...
  • Page 132 Network and internet Note: Your cellular plan must support data sharing. If you don’t know, contact your carrier. Set up Wi‑Fi hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings >...

  • Page 133: Connect To Vpns

    Network and internet View or change hotspot password Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot. Touch Advanced > Hotspot password to see the current password. To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data.
  • Page 134 Network and internet Go to Settings > Network & internet. Touch Advanced > VPN. If prompted, set a screen lock PIN or password. Touch Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch SAVE.

  • Page 135: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.

  • Page 136: Connect With Wi-Fi Direct

    Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 137: Cast Screen Or Media To Tv

    Connected devices Touch Advanced > Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...

  • Page 138: Transfer Files Between Phone And Computer (Usb)

    Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix a problem If you can't cast: •...

  • Page 139: Print From Your Phone

    Connected devices On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD card. If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually.

  • Page 140: About Wireless Sharing

    Connected devices Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network. •...
  • Page 141 Connected devices • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) • Whether you want to share on the internet or from device-to-device •...
  • Page 142 Connected devices • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: •...

  • Page 143: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 144: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 145 Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification sound To change the sound for all app notifications: Go to Settings >...

  • Page 146: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications Touch > Notifications. Touch the category for checkmarked notifications, then touch Advanced and turn Override Do Not Disturb Control lock screen notifications If you've set a pattern, PIN or password, you can prevent lock screen notifications from revealing private information.

  • Page 147: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 148: Adjust Screen Brightness

    Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch...

  • Page 149: Change Screen Timeout

    Other settings : Display Go to Settings > Display. Touch Advanced > Device theme. Choose Light or Dark. You can also change the background color for: • Your keyboard (Learn how.) • Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.) Change screen timeout Change when your phone goes to sleep...

  • Page 150: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 151: Protect Against Harmful Apps

    Other settings : Security & location Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps. If Play Protect finds a potentially harmful app, it stops the app from running and warns you so you can uninstall it. To see the results or to rescan: Open the Play Store app.

  • Page 152: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone.

  • Page 153: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.

  • Page 154: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it in Google Play.

  • Page 155: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Unlock your phone Show your face to the lock screen. appears when the phone is looking for your face. When it recognizes you, it unlocks and displays Swipe If it doesn't recognize you, it stays locked and displays one of these icons. Icon How to unlock Use your password, PIN, or pattern Use the fingerprint sensor...

  • Page 156: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Make sure you have: • Set a screen lock on the phone. • Turned on location services. • Entered your Home and Work locations in Maps ( > Your places) if desired. Go to Settings.

  • Page 157: Unlock With Voice Commands

    Other settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.

  • Page 158: Use Fingerprint Security

    Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings > Security & location. Touch Fingerprint.
  • Page 159 Other settings : Security & location • Install the app and open its settings to adjust options, like enabling fingerprint unlock. • Consult the app's help info for more instructions. Why am I still asked for PIN/pattern? For maximum security, you still need to enter your pattern, PIN, or password: •...

  • Page 160: Use Location Services

    Other settings : Security & location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, and mobile networks to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view commute traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 161 Other settings : Security & location Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.

  • Page 162: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 163: Sync Accounts And Apps

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync accounts and apps About syncing You can manage how apps connected to your...

  • Page 164: Manage Information In Your Google Account

    Other settings : Accounts Manage information in your Google account Google collects information from you to provide personalized services and tailored content, as outlined in the Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...

  • Page 165: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...

  • Page 166: Customize The Keyboard

    Other settings : System Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 167: Use Multiple Languages

    Other settings : System Limit or turn off suggestions Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Text correction. Adjust settings: • If you don’t want predictions based on your previous word, turn Next-word suggestions off .

  • Page 168: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 169: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 170: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 171: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 172: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 173: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
  • Page 174 Fix a problem : Hardware issues Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
  • Page 175 Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors. Depending on the size of your card and usage, this process could take up to an hour.

  • Page 176: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 177 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 178: Problems During Calls

    Fix a problem : Call and SIM issues Problems during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 179 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 180: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 181: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off. To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode to identify the...
  • Page 182 Fix a problem : Bluetooth, Wi-Fi, USB issues Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls. Check that Phone audio is on: Go to Settings and touch Bluetooth.

  • Page 183: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues If that doesn't fix it, follow the steps for specific problems in the sections above. Wi-Fi problems After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect:...

  • Page 184: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.

  • Page 185: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 186 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 187: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 188: Messaging Problems

    Fix a problem : App issues Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...

  • Page 189: Camera Problems

    Fix a problem : App issues If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging. You need to deregister your account. Contact your carrier.
  • Page 190 Fix a problem : App issues • Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom during the shot itself, pixelation will be more evident. • If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor shots;...
  • Page 191 Fix a problem : App issues Check which apps have permission to access the camera. Settings > Apps & notifications > App permissions > Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don’t use.

  • Page 192: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates, which are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligibley for security updates, see software update website for your country.

  • Page 193: Reset Phone

    Fix a problem : Maintenance procedures Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings. Touch RESET SETTINGS.

  • Page 194: Get More Help

    Fix a problem : Maintenance procedures Touch , then touch Advanced > Reset options > Erase all data (factory reset). External reset If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

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