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Siemens optiPoint 500 economy User Manual
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Siemens optiPoint 500 economy User Manual

Hipath 4000, hicom 300 e/300 h
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HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
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Table of Contents
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Summary of Contents for Siemens optiPoint 500 economy

  • Page 1 HiPath 4000 Hicom 300 E/300 H User Guide optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 standard SL optiPoint 500 advance...
  • Page 2 About these Operating Instructions These Operating Instructions describe the use of the optiPoint 500 economy optiPoint 500 basic, optiPoint 500 standard, optiPoint 500 standard SL (US only), optiPoint 500 advance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H (not used in US), all Versions.

  • Page 3: Table Of Contents

    Basic Usage Instructions ..... 10 The optiPoint 500 economy/basic/standard..... . 10 optiPoint 500 advance control panel with optiPoint key modules .
  • Page 4 Contents Making calls ....... . 24 Dialing with the handset off-hook ......24 Dialing with the handset on-hook .
  • Page 5 Contents Saved number redial ........43 Last number redial.
  • Page 6 Contents Checking the telephone ..... . 61 Checking its functionality........61 Checking the assignment of functions to keys .
  • Page 7 Contents Relocating with the telephone ....84 Disconnecting the telephone from its present station line ..84 Reconnecting the telephone at the new station line .
  • Page 8 Contents Forwarding calls for lines........100 Storing and activating station variable call forwarding for a line .
  • Page 9 Contents Ø All about the telephone Labeling, documentation and accessories..114 Labeling Key Fields (not used in US) ......114 Attaching a Station Number Label (not valid for US) .

  • Page 10: Basic Usage Instructions

    Headset connection USB interface Interface for add-on equipment Option bay *economy is not available in the US and standard SL is available in the US only The optiPoint 500 economy/basic/standard Keys for telephone settings Display Fixed function keys Handset Speaker for open...

  • Page 11: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Basic Usage Instructions optiPoint 500 advance control panel with optiPoint key modules Keys for telephone settings Display Fixed function keys Handsfree micro- hone Handset Speaker for open listening Shift key for second key level Key for Key for scrolling Dialing optiPoint 500 key module with confirming to functions...

  • Page 12: How To Use This User Guide

    Basic Usage Instructions Step by Step How to use this user guide The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings: Lift the handset. Replace the handset. Enter number or code. Press the setting keys on the telephone.

  • Page 13: How To Activate Functions

    Basic Usage Instructions Step by Step How to activate functions ... directly Certain functions can be selected directly in the idle state, for example: Make your selection with and confirm it with Var. call forw. on? Other functions can be selected directly in certain call situations.

  • Page 14: Which Functions Can Be Used

    Basic Usage Instructions Step by Step Which functions can be used? Basic and enhanced functions You can use all of the communication platform’s basic and enhanced functions that are offered in the dialog on the display, in the service menu, in a main menu and on the function keys.

  • Page 15: Optional Main Menu (Hipath 4000)

    Basic Usage Instructions Step by Step Optional main menu (HiPath 4000) Your system administrator can provide a customized key to give you access to a main menu. On this main menu you can choose from the following options: Press the key. Main menu Use functions such as the redial or speed dial features.

  • Page 16: Answering Calls And Making Calls

    The telephone rings. The caller is displayed. Press the key. The lamp lights up. Speaker You are in speakerphone mode. (Note: optiPoint 500 economy/basic does not have a microphone.) Increase or decrease the volume. Keep pressing the keys until the desired volume level is set.

  • Page 17: Open Listening

    Press the key. The lamp goes out. Speaker Switching to speakerphone This function is not available with the optiPoint 500 economy/basic. Precondition: You are making a call with the handset. Press the speaker key and release, then put the hand- Speaker set down and continue the call.

  • Page 18: Using The Call Waiting Function

    Answering calls and Making calls Step by Step Using the call waiting function When you are expecting an important call, you should activate the call waiting function. A waiting call is sig- naled to you if you are on the phone. You can then either accept or disregard the waiting call.

  • Page 19: Using The Mailbox

    Answering calls and Making calls Step by Step Using the mailbox Callers who dialed your number during your absence can leave a reminder message in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox The lamp is lit if there are new entries in the mailbox.

  • Page 20: Deleting Mailbox Entries

    Answering calls and Making calls Step by Step Deleting mailbox entries The required entry is displayed. Select and confirm. Delete? You cannot delete (new) voice messages that you have not played back entirely. You can jump to the end of a message by entering 66. This desig- nates the message as "old", thereby making it deletable.

  • Page 21: Incoming Call On Loudspeaker (Speaker Call 2-Way)

    Incoming call on loudspeaker (speaker call 2-way) A colleague addresses you directly over the speaker. The speakerphone mode is automatically activated (not with optiPoint 500 economy/basic). Answering via speakerphone is immediately possible. Lift the handset and reply. You can address the colleague directly (Æ...

  • Page 22: Activating/Deactivating Do Not Disturb

    Answering calls and Making calls Step by Step Activating/deactivating do not disturb If you do not wish to receive incoming calls, you can ac- tivate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant.

  • Page 23: Malicious Call Holding

    Answering calls and Making calls Step by Step Malicious call holding You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset. Press the key.

  • Page 24: Making Calls

    The called party answers. The call is on your speaker: Lift the handset. or When handset is on-hook: speakerphone (This function is not availiable for the optiPoint 500 economy/basic). The called party is busy or does not answer: Press the key. The lamp goes out.

  • Page 25: Suppressing Your Number On Called Party's Display

    Making calls Step by Step Suppressing your number on called party’s display Suppression of the number indication only applies to the next call and is not saved together with the redial function. Press the key. The lamp lights up. program/service Enter the service code.

  • Page 26: Entering Commands With Tone Dialing (Dtmf Suffix Dialing)

    Making calls Step by Step Entering commands with tone dialing (DTMF suffix dialing) This feature is not applicable for UK and other countries using tone dialing (default). After dialing a number, you can set tone dialing to ac- tivate equipment - such as an answering machine or an automatic information or switching system - by dialing commands in DTMF mode (DTMF = dual-tone multifrequency dialing).

  • Page 27: Calling Several Persons Simultaneously

    Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) During a call in progress you can set up a second call, for example, to obtain information. The first party is placed on hold. Confirm.

  • Page 28: Setting Up A Conference (Hicom 300 E/H - Not Used In Us)

    Calling several persons simultaneously Step by Step Confirm. Conference? An alerting tone indicates that all three users have been interconnected to form a conference circuit. Setting up a conference (Hicom 300 E/H – not used in US) With a conference circuit, you can converse with up to seven other persons simultaneously.

  • Page 29: Chairing A Conference

    Calling several persons simultaneously Step by Step Chairing a conference If you are the user who set up the conference, then you are also the conference leader. Only the conference leader can expand the conference, disconnect mem- bers from the conference or hand over leadership to an- other conference member.

  • Page 30: Station Controlled Conference (Hipath 4000)

    Calling several persons simultaneously Step by Step Station controlled conference (HiPath 4000) In a station controlled conference you can include up to 8 internal and external users. Users with system tele- phones can execute or use all of the following func- tions.

  • Page 31: Setting Up A Conference

    Calling several persons simultaneously Step by Step Setting up a conference You can set up a conference from any of the following types of connection: • single call • consultation call • waiting call Starting a conference from a single call You want to set up a conference.

  • Page 32: Expanding The Conference

    Calling several persons simultaneously Step by Step Expanding the conference Any member of the system conference can expand the conference by • calling another user and adding this person to the conference • adding a user to the conference from a consultation call •...

  • Page 33: Transferring The Conference

    Calling several persons simultaneously Step by Step Accepting a waiting call and adding it to the conference If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference. An alerting tone is audible. The lamp flashes. Press the Call pickup key.

  • Page 34: During The Conference

    Calling several persons simultaneously Step by Step During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member. Viewing member information Select and confirm. View members? >...

  • Page 35: Transferring A Call

    Calling several persons simultaneously Step by Step Transferring a call If the person you are conversing with wishes to be transferred to one of your colleagues, you can transfer the call to this third party. Extending the call with prior announcement: Confirm.

  • Page 36: Using The Switchover Button (Hipath 4000)

    Calling several persons simultaneously Step by Step Using the switchover button (HiPath 4000) The switchover button that must be configured by your system administrator can be used for the following functions: • consultation (return to the call being held or the con- ference being held) •...

  • Page 37: Re-Indication (Hipath 4000)

    Calling several persons simultaneously Step by Step Re-indication (HiPath 4000) During an internal or external waiting call or consulta- tion, you can have information about the first call - call number or subscriber name - shown briefly in the dis- play.

  • Page 38: System-Wide Parking (Hipath 4000)

    System-wide parking (HiPath 4000) Step by Step System-wide parking (HiPath 4000) On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone. There are two ways of parking a call: •...

  • Page 39: Parking A Call Manually And Then Taking It At A Later Date

    System-wide parking (HiPath 4000) Step by Step Parking a call manually and then taking it at a later date You can manually park a call to your telephone at a free parking position and take it at your telephone or another telephone at a later date.

  • Page 40: Parking Via "System Parking" (Only Telephones Without A Display)

    System-wide parking (HiPath 4000) Step by Step Parking via "system parking" (only telephones without a display) Press key (must be installed). System parking Enter and note a parking position number (0 to 9). The call has been parked. Replace the handset. Taking a parked call Via the keypad Lift the handset or use the speakerphone function.

  • Page 41: Parking Is Not Possible

    System-wide parking (HiPath 4000) Step by Step Parking is not possible If all the parking positions or the selected parking posi- tion are occupied, or there is some other reason why parking is not possible, an acoustic warning and a visual warning are output.

  • Page 42: Using Saved Numbers To Make Calls

    Using saved numbers to make calls Step by Step Using saved numbers to make calls Using a call list (missed calls) If you are unable to take an external and/or an internal call, this call request is saved in a call log. Your tele- phone can also be configured so that answered calls are entered in this call log.

  • Page 43: Dialing A Number From The Call Log

    Using saved numbers to make calls Step by Step The first call in the call log is displayed: User 32456 Hardy G. Date and time of the entry and reason for the entry. Busy 25.10. 15.30 > The display begins with the most recent (unanswered) call.

  • Page 44: Last Number Redial

    Using saved numbers to make calls Step by Step Last number redial If your telephone is configured for this type of redialing, each number dialed is saved for possible redialing. Press the key. Last no. redial Enter your individual code for Last Number Redial Enter the code! (if necessary, ask your system administrator).

  • Page 45: Dialing With Individual Speed Dialing Numbers

    Using saved numbers to make calls Step by Step Dialing with individual speed dialing numbers Precondition: You have saved individual speed dialing numbers (Æ page 58). Press the key. The lamp lights up. program/service < Enter the service code. Select and confirm. Use speed dialing? 9ïB Enter the speed dialing number.

  • Page 46: Making Project Calls

    Making project calls Step by Step Making project calls External calls can be assigned to specific projects. Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question. Setting up a project call Press the key.

  • Page 47: Call Duration Display (Cost Display)

    Making project calls Step by Step Call duration display (cost display) The call duration display is configured by your system administrator. The display shows either the duration of the call or the cost of the call. The display can be switched off.

  • Page 48: If You Do Not Get Through

    If you do not get through... Step by Step If you do not get through... Using the callback function If the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centers.

  • Page 49: Checking/Cancelling Saved Callback Requests

    If you do not get through... Step by Step Checking/cancelling saved callback requests Precondition: You have saved callback requests. Select and confirm. Display callback? The oldest entry is displayed first. Select and confirm to view further entries. Next callback? Canceling an entry that is displayed: Select and confirm.

  • Page 50: Overriding A Colleague's Call (Intrude)

    If you do not get through... Step by Step Overriding a colleague’s call (intrude) Precondition: The station user whom you have called is busy. You need to contact this colleague urgently. Select and confirm. Override? Both the colleague and the other party hear an alerting tone.

  • Page 51: Telephone Settings

    Telephone settings Step by Step Telephone settings Adjusting the ringer volume Press one of the keys when the telephone is idle. Confirm. Ringer volume? To increase/decrease the volume: keep pressing the keys until the desired volume level has been reached. Save.

  • Page 52: Adapting The Speakerphone Function To The Acoustics Of Your Room

    Adapting the speakerphone function to the acoustics of your room This option is not available for the optiPoint 500 economy/basic. To improve the clarity of voice transmission during speakerphone conversations, you can adapt the micro- phone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/...

  • Page 53: Backlit Display

    Telephone settings Step by Step Backlit Display This function is only available with the optiPoint 500 advance. When using the optiPoint 500 advance, for example, when entering a number, the display’s backlight auto- matically turns on. The backlight turns off a few seconds after you have finished activity.

  • Page 54: Locking Your Telephone

    Telephone settings Step by Step Locking your telephone You can prevent unauthorized persons from using your telephone (and the telephone directory) during your ab- sence. Precondition: You have been assigned a personal iden- tification number (PIN) by your system administrator. Preventing unauthorized dialing: Press the key.

  • Page 55: Selecting The Language For User Prompts (Displays)

    Telephone settings Step by Step Enabling the telephone again: Press the key. The lamp lights up. program/service Enter the service code. Select and confirm. PIN / COS? Select and confirm. Change COS? Enter the PIN (code number). Input is followed by the display: "Executed".

  • Page 56: Storing Numbers, System Functions And Timed Re

    Storing numbers, system functions and timed reminders Step by Step Storing numbers, system functions and timed reminders You can save a frequently required number or a fre- quently used function on any key that has not been pre- programmed by your system administrator. The keys on the optiPoint key module add-on unit can be assigned on two levels.

  • Page 57: Storing A Number For Redialing

    Storing numbers, system functions and timed reminders Step by Step Storing a number for redialing Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial". Storing a caller’s number or a number that has been dialed You are still on the phone with someone you have called or someone has called you and whose number ap- peared on your display.

  • Page 58: Saving Individual Speed Dialing Numbers

    Storing numbers, system functions and timed reminders Step by Step Saving individual speed dialing numbers You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (Æ page 45). This can be also "00 to 19"...

  • Page 59: Creating Timed Reminders

    Storing numbers, system functions and timed reminders Step by Step Keys that have been preprogrammed by your sys- tem administrator cannot be changed. Then "Re- turn?" is shown. You can now activate the function directly by pressing the key. For functions, such as call wait- ing, that can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press...
  • Page 60 Storing numbers, system functions and timed reminders Step by Step Select and confirm. Delete? Press the key. The lamp goes out. program/service 60 60 60 60...

  • Page 61: Checking The Telephone

    • Are there any problems with the speaker, handset, ringing tone volume, ringing tone pitch, alerting tone or speakerphone function? (The speakerphone func- tion is not available with the optiPoint 500 economy/ basic). Otherwise, if necessary, for servicing: • the terminal ID (identity) of the telephone •...

  • Page 62: Checking The Assignment Of Functions To Keys

    Checking the telephone Step by Step Checking the assignment of functions to keys You can check which functions have been pre-assigned to specific keys on your telephone. You can also check what you have saved on individual keys yourself. The fol- lowing types of key assignment are possible: •...

  • Page 63: Forwarding Calls

    Forwarding calls Step by Step Forwarding calls Using call forwarding (Hicom 300 E/H not used in US) Using fixed call forwarding Fixed call forwarding can be activated in a matter of sec- onds. It is advisable to use this type of call forwarding in order to reroute calls to a mailbox or to a permanent deputy during your absence, for example.

  • Page 64: Forwarding Calls Automatically

    Forwarding calls Step by Step Select and confirm. Delete? Deactivating call forwarding With the "call forwarding" key: Press the key. The lamp goes out. Call forwarding Via the Service Menu: Select and confirm when the telephone is in the idle Call forwarding off? state.
  • Page 65 Forwarding calls Step by Step If you enter a number belonging to a networked Hicom system, you must conclude number input Gï with Confirm. Call forwarding is activated immediately. Save? Storing a destination for fax calls/ activating call forwarding Press the key. The lamp lights up. program/service Enter the service code.

  • Page 66: Using Call Forwarding (Hipath 4000)

    Forwarding calls Step by Step Using call forwarding (HiPath 4000) You can program two types of call forwarding: • Station fixed forwarding , and • station variable forwarding With station fixed forwarding you can program a for- warding destination that will remain valid until you change or delete it.

  • Page 67: Station Fixed Forwarding

    Forwarding calls Step by Step Station fixed forwarding If you have programmed a forwarding destination for station fixed forwarding, you can activate and deacti- vate the forwarding facility either in the program/service menu or with a forwarding key configured by your sys- tem administrator.
  • Page 68 Forwarding calls Step by Step Select and confirm. Station fixed forwarding is deacti- Deactivate? vated Output on first line display. Fixed forwarding off If station variable forwarding was previously pro- grammed and activated, it is deactivated and the for- warding destination is deleted. Deactivating station fixed forwarding in the idle menu You can also deactivate station fixed forwarding in the...

  • Page 69: Station Variable Forwarding

    Forwarding calls Step by Step Station variable forwarding With station variable forwarding you can choose be- tween 6 different types of call forwarding: • Station variable unconditional/all forwarding – forwarding for internal calls only – forwarding for external calls only –...
  • Page 70 Forwarding calls Step by Step Output on first line display. FWD-ALL-INT off Output on second line display. Next forwarding type? > To select the next station variable forwarding type. Output on first line display. FWD-ALL-EXT off Output on second line display. Next forwarding type? >...
  • Page 71 Forwarding calls Step by Step Unconditional variable programming can also be activat- ed in the idle menu. Select and confirm while the phone is idle. Var. call forw. on? Enter the number of the destination. If you enter a cross-system number, you must after entering the number.

  • Page 72: Activating And Deactivating Forwarding Using Features Settings

    Forwarding calls Step by Step Checking forwarding To check up on the status of the forwarding types, pro- ceed as described on Æ page 69. The status "ON" or "OFF" is shown in the first line. The forwarding destina- tion is shown in the second line display if this station variable forwarding type is activated.

  • Page 73: System Call Forwarding

    Forwarding calls Step by Step System call forwarding Forwarding of internal or external calls can be routed in- dependently to unique destinations for each forward type: • unconditionally all calls • when the line is busy • when the call is not answered •...

  • Page 74: Call Forwarding Via Code Numbers

    Forwarding calls Step by Step Call forwarding via code numbers The following call-forwarding modes can be set up via codes: Call-forwarding mode Code (example) Programming and activating fixed call-for- warding Activating fixed call-forwarding Clearing (and de-activating) fixed call-for- warding De-activating fixed call-forwarding Programming and activating unconditional, variable call-forwarding Programming and activating variable call-...

  • Page 75: Call-Forwarding Via Call-Forwarding Key

    Forwarding calls Step by Step Programming and activating call-forwarding Lift the handset. Enter a code number, say *51, (ask your system admin- Enter the code! istrator). You will hear the dialing tone. Enter the number of the destination. Enter the terminating character. You should hear a con- firmation tone, call forwarding has then been activated.

  • Page 76: Delayed Call-Forwarding (Hipath 4000)

    Forwarding calls Step by Step Activating fixed call-forwarding Lift the handset. Press the fixed call-forwarding key. The lamp comes on. Call forwarding Replace the handset. De-activating call-forwarding Press key. Lamp goes out. Call forwarding Delayed call-forwarding (HiPath 4000) Installed for the whole system by your system admin- istrator.

  • Page 77: Forwarding Calls For A Different Terminal

    Forwarding calls Step by Step Forwarding calls for a different terminal You can save, activate, check and deactivate call for- warding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forward- ing for remote terminal"...

  • Page 78: Storing A Destination For Fax, Pc Or Busy/ Activating Call Forwarding

    Forwarding calls Step by Step Storing a destination for fax, PC or busy/ activating call forwarding Press the key. The lamp lights up. program/service Confirm. Destinations? Select and confirm. Forward station no.? Select and confirm. Forward other? Enter the code for the type of call forwarding required. The codes are defined by your system administrator.

  • Page 79: Checking/Deactivating Call Forwarding

    Forwarding calls Step by Step Checking/deactivating call forwarding for another telephone Press the key. The lamp lights up. program/service Select and confirm. Feature settings? Select and confirm. Forward station no.? Confirm. Variable call forw.? Enter the number of the other telephone. Confirm.

  • Page 80: Checking/Deactivating Call Forwarding

    Forwarding calls Step by Step Checking/deactivating call forwarding for fax, PC or busy Press the key. The lamp lights up. program/service Select and confirm. Feature settings? Select and confirm. Forward station no.? Select and confirm. Forward other? Enter the code for the type of call forwarding required. The codes are defined by your system administrator.

  • Page 81: Using A Different Telephone In The Same Way As Your Own

    Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telephone belonging to the HiPath 4000 or Hicom 300 E/H system (not used in US) via a personal identification number (PIN) (also tele- phones of networked HiPath 4000 or Hicom 300 E/H (not used in US) systems, for example, at other branch-...
  • Page 82 Using a different telephone in the same way as your own Step by Step Select and confirm. PIN 1? If you have several PINs and wish to use another one, select the other PIN. With the display "Enter station no." or "Enter ID", you are requested to enter the PIN.

  • Page 83: Identification With The Chip Card

    Using a different telephone in the same way as your own Step by Step Identification with the chip card Precondition: You have been assigned a chip card by your system administrator for logon at other tele- phones. The optiPoint 500 at which you wish to log on must be equipped with a chip card reader (optiPoint 500 Chip card signature module).

  • Page 84: Relocating With The Telephone

    Relocating with the telephone Step by Step Relocating with the telephone Check with your system administrator whether this is possible with your telephone system. After consulting with your system administrator, you can log off your telephone from its present station line and then log it on at the new station line.

  • Page 85: Using Hipath 4000 As An Intercommunication System

    Using HiPath 4000 as an intercommunication system Step by Step Using HiPath 4000 as an intercommunication system You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connec- tion. You can also initiate voice calling from consultation. The following functions are available: •...

  • Page 86: Voice Calling To A Variable Destination

    A destination subscriber is voice called via his internal call number. Lift the handset. or with the handset cradled: Hands-free talking (you can- not use this function with optiPoint 500 economy/ba- sic). Enter the system code for "voice calling" and Enter the code! the user's internal call number Press the "voice calling"...

  • Page 87: Voice Calling To A Fixed Destination

    - anyone can voice call anyone else. Voice calling to a variable destination Lift the handset. or With the handset cradled: Handsfree talking (you can- not use this function with optiPoint 500 economy/ba- sic). Enter the system code-number for "voice calling in the Enter the code! group"...

  • Page 88: Voice Calling To A Fixed Destination (Using Repertory Key)

    Using HiPath 4000 as an intercommunication system Step by Step A connection to the destination loudspeaker is set up immediately, if • there is no busy condition • the handset is cradled • and voice-calling protection has not been activated The called party accepts the voice call by lifting the handset.

  • Page 89: Two-Way Voice Calling To A Variable Destination

    Lift the handset. or if the handset is cradled: Handsfree talking (you cannot use this function with optiPoint 500 economy/basic). Enter the system code-number for "two-way voice Enter the code! calling in a group" and...

  • Page 90: Announcement To All Members Of A Line Group

    Lift the handset. or With the handset cradled: Handsfree talking (you can- not use this function with optiPoint 500 economy/ba- sic). Enter the system code-number for "announcements" Enter the code! the internal call number of a group member.

  • Page 91: Making Multiline Calls

    Making multiline calls Step by Step Making multiline calls Using line keys Line keys are configured by your system administrator. The station number of each station user is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other sta- tion users as a secondary line.

  • Page 92: The Different States Of Line Key Lamps

    Making multiline calls Step by Step The different states of line key lamps The lamp is not lit – the line is free and can be used. Line The lamp is lit – line is busy. Line The lamp is flashing – a call is on the line: answer the Line call.

  • Page 93: Taking Calls On Line Keys

    Press the line key to which you are giving priority. The Line name of the other caller (for example, "3236 Jackson") is displayed briefly Lift the handset. Press the key. You are in speakerphone mode. Speaker 1. optiPoint 500 economy is not supported in the US 93 93 93 93...

  • Page 94: Activating/Deactivating Ringer

    Making multiline calls Step by Step Activating/deactivating ringer When you are making a call on a line, you may be dis- turbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flash- ing of the line keys.

  • Page 95: Dialing With Line Keys

    Making multiline calls Step by Step Dialing with line keys Your telephone can be configured with either automat- ic or selectable line seizure. Your system administrator specifies whether a line (and which line) is seized auto- matically when the handset is lifted or when speaker- phone is activated.

  • Page 96: Identifying The Line Used

    Making multiline calls Step by Step Identifying the line used If several lines are seized at the same time, you can find out which line you are conversing on. With the Show Used Line key configured: Press the key. Show used line Via the program/service key: Press the key.

  • Page 97: Ending A Call On A Line Key

    Making multiline calls Step by Step Ending a call on a line key Replace the handset. Press the key that is lit. Speaker Adding another party to a line (conference) Precondition: There is a call on one of the lines. The line key lamp is lit.

  • Page 98: Preventing Bridging

    Making multiline calls Step by Step Select and confirm. More features? Select and confirm. Privacy is off? Bridging is now permitted. Preventing bridging Even if the Privacy function has not been configured for your telephone, you can still prevent busy bridging. The Privacy function applies to the call in progress or to your next call.

  • Page 99: Holding A Call On A Line Key And Retrieving It

    Making multiline calls Step by Step Holding a call on a line key and retriev- ing it Precondition: You have taken a call on a line key (Æ page 93) or you are making a consultation call. Placing on hold: Press the key.

  • Page 100: Picking Up A Held Call

    Making multiline calls Step by Step Picking up a held call A colleague in an open-plan office has put a call on hold on a line key and requests you (verbally) to take over the call. Your telephone does not have a key for this line. Lift the handset.

  • Page 101: Storing And Activating A Station Fixed Call Forwarding Destination For A Line

    Making multiline calls Step by Step Storing and activating a station fixed call forwarding destination for a line Press the line key for the required line. The lamp lights up. Line Press the key. The lamp lights up. program/service for Hicom 300 E/H (not used in US) Confirm.

  • Page 102: Cancelling The Station Fixed Call Forwarding Destination

    Making multiline calls Step by Step Cancelling the station fixed call forwarding destination Precondition: The telephone is in the idle state. A sta- tion fixed forwarding destination has been saved (Æ page 101). Only if it is not your primary line: Line Press the line key for the required line.
  • Page 103 Making multiline calls Step by Step Select and confirm. Call forwarding? Confirm. Deactivate? You will find further HiPath 4000 features on Æ page 68.

  • Page 104: Group Call And Pickup

    Making multiline calls Step by Step Group call and pickup If a member of a pickup group does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone. Telephone in the idle state: The telephone rings.

  • Page 105: Having The Number Of The Called Station Displayed

    Making multiline calls Step by Step Having the number of the called station displayed If the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not ap- pear on the display, you can enter the code for "Display on request"...

  • Page 106: Group Park And Retrieval Of Call

    Making multiline calls Step by Step or Confirm. Activate? Group park and retrieval of call You can park a call within the call pickup group on one telephone and then continue it at a different telephone. Parking the call: Press the key. The key flashes at all telephones in the Call park team.

  • Page 107: Calling A Direct Station Selection (Dss) User

    Making multiline calls Step by Step Calling a direct station selection (DSS) user Note the lamp status of the DSS key! The lamp is not lit – the user is not making a call: Press the DSS key, for example, "Jones". Jones Lift the handset.

  • Page 108: Making Calls In An Executive/Secretary Team

    Making calls in an executive/secretary team (not used in US) Step by Step Making calls in an executive/ secretary team (not used in US) Each executive/secretary team is configured by your system administrator. An executive/secretary team can consist of a maximum of 4 executive telephones and 2 secretarial telephones.

  • Page 109: Taking A Call For The Executive In The Secretary's Office

    Making calls in an executive/secretary team (not used in US) Step by Step Lamp is lit – the secretary is making a call: Press the key. Secretary You are camped on to the secretary’s call. The secretary hears an alerting tone; the call pickup key flashes. If the secretary accepts the call: Lift the handset.

  • Page 110: Extending A Call To The Executive

    Making calls in an executive/secretary team (not used in US) Step by Step Extending a call to the executive Precondition: You have taken a call for the executive in the secretary’s office. Press the DSS key for the executive. You are connected Executive to the executive.

  • Page 111: Taking Calls For Other Executive/Secretary Teams

    Making calls in an executive/secretary team (not used in US) Step by Step Taking calls for other executive/ secretary teams If several executive/secretary teams have been config- ured, you can pick up calls for other teams. Lift the handset. Press the flashing DSS key, for example, "Executive 3". Executive 3 Call pickup is also possible during a call in progress.

  • Page 112: Activating/Deactivating Call Waiting For Executive

    Making calls in an executive/secretary team (not used in US) Step by Step Activating/deactivating call waiting for executive As the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an important call, it is advisable to activate the call waiting function, for example.

  • Page 113: Using The Call Signal Function (Hipath 4000)

    Making calls in an executive/secretary team (not used in US) Step by Step Using the call signal function (HiPath 4000) If a call signal key has been configured on your execu- tive telephone you can generate a call signal on a partic- ular destination telephone (for example, in the secre- tary's office) by pressing this key.

  • Page 114: Labeling, Documentation And Accessories

    Special labeling sheets, that can be ordered, are available with the cor- responding labeling strips for this procedure. Labeling sheets can be ordered by the article number from Siemens' Sales Organisation or via the following internet address: http://www.click4business-supplies.de Article number-labeling sheets:...

  • Page 115: Attaching A Station Number Label (Not Valid For Us)

    CD-ROM (ask your system administrator) in HTML and PDF format. The CD-ROM (7 languages) or a printout of this user manual can be or- dered via the article number from Siemens' Sales Organisation at the fol- lowing Internet address.

  • Page 116: Accessories

    Labeling, documentation and accessories Accessories With the following accessories, you can customize your telephone (not optiPoint 500 eco) to suit your own personal needs. The optiPoint adapters are slide-in modules that can be inserted in the option bay on the bottom of the optiPoint.
  • Page 117 (not optiPoint 500 eco) and a USB cable. The "CallBridge TU" TAPI driver software , available from Siemens, enables use of numerous market telephone applications on your PC. The USB-adapted TAPI driver software can be downloaded from the Internet at no charge. The Internet adress is http://www.hipath.com...

  • Page 118: Advice For Users

    Advice for users Step by step Advice for users Care of the telephone • Use either a damp cloth or an antistatic cloth to clean the telephone. Never use a dry cloth! • If the telephone needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent.

  • Page 119: Dealing With Error Messages On The Display

    Advice for users Step by step Dealing with error messages on the display Possible cause: Time exceeded Maximum input time exceeded. Handset not replaced. Possible response: Enter digits more quickly; avoid lengthy pauses be- tween keystrokes. Possible cause: Please try later System is overloaded, no lines free, queue is full.

  • Page 120: Who To Contact If A Problem Occurs

    Advice for users Step by step Possible response: Correct your input, select a permissible option, enter the number in full. Not authorized Possible cause: Not allowed a) Attempt to use a barred function. b) PIN entered incorrectly. Possible response: a) Contact your system administrator for authorization to activate this function.

  • Page 121: Index

    Index Index Forwarding calls ......... 63 for lines ..........100 Acoustic adapter ........116 Headset ............. 116 Active speaker box ........116 HTML format ..........115 Add-on conference ......28, 97 Hunt group ..........105 Add-on microphone ......... 116 Analog adapter .........
  • Page 122 Index Open listening User Guide ..........17 optiPoint-Adapter HTML format ........116 ........115 Override security Ordering ........97 ..........115 PDF format ..........115 Parking ........... 38, 39 Parking a call Variable call forwarding ......... 38, 39 ..... 64, 100 PDF format Voice calling ..........

  • Page 123: Important Functions At A Glance

    Important functions at a glance Important functions at a glance Making a call: Either: + when the other party answers or speakerphone. Saved number redial: Save: Either: The connection has been made. Redial Or: Any number: program/service Redial New entry? Save? Redial: Redial...
  • Page 124 Important functions at a glance Setting up a conference call: First call + Start conference? Conference? Add on to conference? Saving/activating variable call forwarding: (destination) + Variable call forw.? Save? Checking call list: program/service Destinations? Call log? Incoming calls? Outgoing calls? Ending: program/service Dialing displayed call:...

  • Page 125: Maximum Service Menu Functions Available

    Maximum Service Menu functions available (HiPath 4000) Maximum Service Menu functions available (HiPath 4000) Press the "program/service" key. Use in order to select functions. Or use the service codes, e.g. 2 1 for "second call on/off". 1 Destinations 1 Call forwarding 1 Variable forwarding 2 Saving speed dialing number 2 Fixed forwarding...

  • Page 126: Maximum Service Menu Functions Available

    Maximum Service Menu functions available (Hicom 300 E/300 H) Maximum Service Menu functions available (Hicom 300 E/300 H) Press the "Service Menu" key. Use to select functions. Or use the service codes, for example, 2 1 for "waiting call on/off". 1 Destinations 1 Saving variable call forwarding 2 Saving fixed call forwarding...
  • Page 127 An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Reference No.: A31003-H8400-B307-3-7619 • Printed in the Federal Republic of Germany © Siemens Enterprise Communications GmbH & Co. KG 2002 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG...

This manual is also suitable for:

Optipoint 500 basicOptipoint 500 standard slOptipoint 500 advanceOptipoint 500 standard

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