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Call Center Features
Your administrator configures your phone as a call center phone.
Sign In as a Call Center Agent
When you're ready to start your work as a call center agent, you sign into the phone and set
your status.
Use the following steps to sign in as a call center agent.
1.
From your desk phone, press AgtSgnIn.
2.
Press Agt status.
3.
Highlight the Available status.
4.
Press Select.
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of
the phone. After you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your
status to Wrap-up by pressing AgtSgnOut.
Change Your Status as a Call Center Agent
Use the following steps to change your status so calls will not ring on your phone.
1.
From your desk phone, press Agt status.
2.
Highlight the Unavailable status.
3.
Press Select.
4.
Press Agt status.
5.
Highlight the Available status.
6.
Press Select.
7.
Highlight the Wrap-up status.
8.
Press Select.
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available,
your phone is ready to accept call center calls. Before you answer a call, you see information
about the call.
Use the following steps to accept a call center call.
1.
When you receive a call, you will see the call information page, press Back to exit
and then press Answer to accept it.
2.
Press Call Info to see the call details.
Cisco IP Phone 8841/8851 Multiplatform Phones User Guide
Call Center Features
29
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