Table of Contents
Advertisement
General Troubleshooting
RP/0/RP0/CPU0:ios#show proc mxp_driver | inc Job
Sat Jan 30 21:46:26.584 UTC
Step 6
show ptah trace all jid job_id
Captures the interaction traces between the mxp_driver process and PTAH.
Example:
RP/0/RP0/CPU0:ios#show ptah trace all jid 189 location 0/RP0/CPU0 | file
disk0:show_ptah_trace_189_job.log
Sat Jan 30 21:47:29.633 UTC
[OK]
RP/0/RP0/CPU0:ios#dir disk0:
Sat Jan 30 21:47:47.661 UTC
Directory of disk0:
8114 drwxr-xr-x 2
12 lrwxrwxrwx 1
16225 drwxr-xr-x 2
11 drwxr-xr-x 2
23 -rwx------ 1 295238 Jan 30 21:47 show_ptah_trace_189_job.log
8115 drwxr-xr-x 2
8113 drwx------ 2
1005620 kbytes total (935528 kbytes free)
What to do next
You should gather the above information before calling the Cisco Technical Assistance Center (TAC).
Verifying Process Details and Crash Dump
Step 1
show processes
Displays information about active processes.
Example:
The following example shows the output of the show processes command in the EXEC mode.
RP/0/RP0/CPU0:ios# show processes
!! File saved at 17:22:13 UTC Fri Nov 13 2015 by root
JID
TID
Stack
1
1
66449
913
66470
934
66471
935
66495
959
66495
997
66495
998
<snip>
The following example shows the output of the show processes command in the system admin EXEC mode.
Job Id: 189
4096 Jan 30 00:12 ztp
12 Jan 30 00:09 config -> /misc/config
4096 Jan 30 21:44 showtech
4096 Jan 30 00:09 core
4096 Jan 30 01:05 nvgen_traces
4096 Jan 30 00:10 clihistory
pri
state
NAME
0K
20
Sleeping
init
0K
20
Sleeping
oom.sh
0K
20
Sleeping
cgroup_oom.sh
0K
20
Sleeping
oom.sh
0K
0
Sleeping
cgroup_oom
0K
0
Sleeping
lwm_debug_threa
0K
0
Sleeping
cgroup_oom
rt_pri
0
0
0
0
0
0
0
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
Verifying Process Details and Crash Dump
41
Hide quick links:
Advertisement
Table of Contents
Troubleshooting
