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Epson DS-30000 User Manual
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Epson DS-30000 User Manual

Epson DS-30000 User Manual

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User's Guide
Scanner Basics
Specifications and Capacity for Originals
Placing Originals
Scanning
Solving Problems
NPD6160-01 EN

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Summary of Contents for Epson DS-30000

  • Page 1 User's Guide Scanner Basics Specifications and Capacity for Originals Placing Originals Scanning Maintenance Solving Problems NPD6160-01 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Trademarks ❏ EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson. ❏ Microsoft ® ® ® ® , Windows , Windows Server , and Windows Vista are registered trademarks of Microsoft Corporation.

  • Page 4: Table Of Contents

    Enabling a Job to Run from the Control Panel Epson Scan 2......19 (Mac OS)......72 Document Capture Pro / Document Capture.
  • Page 5 Where to Get Help Cannot Start Epson Scan 2....111 Technical Support Web Site....131 Paper Feeding Problems.
  • Page 6 About This Manual Introducing the Manuals..........7 Marks and Symbols.

  • Page 7: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.
  • Page 8 About This Manual > Operating System References "Windows Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003". ❏ Microsoft ®...

  • Page 9: Important Instructions

    Important Instructions Safety Instructions..........10 Restrictions on Copying.

  • Page 10: Safety Instructions

    ❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 11: Restrictions On Copying

    Important Instructions > Restrictions on Copying ❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. ❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical outlet.

  • Page 12: Scanner Basics

    Scanner Basics Part Names and Functions..........13 Feed selector.

  • Page 13: Part Names And Functions

    Scanner Basics > Part Names and Functions Part Names and Functions Front Feed selector The selector to change the feeding method of originals. Change the position of the feed selector according to the type of originals to be scanned. Control Panel Indicates the scanner’s status and allows you to specify scanning settings.
  • Page 14 Scanner Basics > Part Names and Functions Back Caster Used to move the scanner on a flat surface. Security slot Inserts a security lock for theft prevention. AC inlet Connects the AC adapter. Cable cover The cover to protect connected portions of cables. USB port Connects a USB cable.

  • Page 15: Feed Selector

    Scanner Basics > Feed selector Separation Roller Feeds originals separately one by one. This needs to be replaced when the number of scans exceeds the service life capacity. Pickup Roller Feeds originals. This needs to be replaced when the number of scans exceeds the service life capacity.

  • Page 16: Control Panel

    Scanner Basics > > Control Panel Guide to the Screen Control Panel Buttons and Lights Turns the scanner on or off. Do not turn off the scanner while the light surrounding the button is flashing because the scanner is operating or processing a job. Used to display the home screen.
  • Page 17 Scanner Basics > > Control Panel Guide to the Screen Icons displayed in the LCD Screen The following icons are displayed on the LCD screen depending on the scanner’s status. This icon indicates that you are on the home screen. Informs you when to replace the Pickup Roller and the Separation Roller.
  • Page 18 Scanner Basics > > Control Panel Guide to the Screen Press or select the items or the icons. Flick Scroll the screen swiftly. Slide Hold and move the items around. Viewing Guidance Animations You can load various kinds of originals by viewing guidance animations on the control panel. ❏...

  • Page 19: Information On Applications

    Epson website. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software.

  • Page 20: Epson Software Updater

    Do not turn off the computer or the scanner while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.

  • Page 21: Option Items And Consumables Information

    Scanner Basics > > Option Items and Consumables Information Roller Codes Option Items and Consumables Information Carrier Sheet Codes Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched. You can scan an original larger than A4 size by folding it in half and inserting it into a Carrier Sheet. This is useful for scanning multiple originals because up to 10 sheets of Carrier Sheet can be loaded on the scanner.

  • Page 22: Cleaning Kit Codes

    Cleaning Kit Codes This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 23: Specifications And Capacity For Originals

    Specifications and Capacity for Originals Specifications and Capacity for Originals being Scanned..... . 24 This section explains the specifications and capacity for originals Types of Originals that Require Attention.

  • Page 24: Specifications And Capacity For Originals Being Scanned

    Specifications and Capacity for Originals > Specifications and Capacity for Originals being Scanned Specifications and Capacity for Originals being Scanned This section explains the specifications and capacity for originals Related Information “Specifications of Standard Size Paper” on page 25 & “Specifications of Long Paper”...

  • Page 25: Specifications Of Standard Size Paper

    Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Specifications of Standard Size Paper Standard Size Thickness Paper Type RA-3 304.8 x 431.8 mm 27 to 256 g/m2 Plain paper (12 x 17 in.) Fine paper Recycled paper Ledger...
  • Page 26 Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Note: ❏ The originals larger than A3 size (large originals, up to A2 size) can be set by folding in half. Scan such originals one by one by (Manual Feed).

  • Page 27: Specifications Of Long Paper

    Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned B4,LGL A: Number of sheets B: Paper thickness (g/m²) Related Information “Placing Standard Size Originals” on page 34 & “Placing Large Size Originals” on page 43 &...

  • Page 28: Specifications Of Envelopes

    Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Specifications of Envelopes Standard Size Thickness Loading Capacity 114 x 162 mm (4.49 x 6.38 0.38 mm (0.015 in.) or less 10 sheets in.) (standard size) 110 x 220 mm (4.33 x 8.66 in.) (standard size)

  • Page 29: Specifications Of Booklets

    Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Specifications of Booklets Size Thickness Type Loading Capacity Max. size: A5 size (A4 in a two-page 2 mm (0.08 in.) Passbooks or similar spread) documents (The total thickness of the closed booklet) Related Information...

  • Page 30: Types Of Originals That Require Attention

    Specifications and Capacity for Originals > Types of Originals that Require Attention Type of Original Size Thickness Loading Capacity of the Carrier Sheet Originals that cannot be 0.3 mm (0.01 in.) or less 10 sheets loaded directly into the (excluding Carrier Sheet) scanner Letter Legal...

  • Page 31: Types Of Originals That Must Not Be Scanned

    ❏ To scan originals that are incorrectly detected as double feeds, set the DFDS Function to On on the control panel before you resume scanning, or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro.

  • Page 32: Placing Originals

    Placing Originals Combination of Input Tray and Output Tray......33 Placing Standard Size Originals........34 Placing Long Paper.

  • Page 33: Combination Of Input Tray And Output Tray

    Placing Originals > Combination of Input Tray and Output Tray Combination of Input Tray and Output Tray Extend the input tray and output tray according to the length of the originals. See the following table for details. Originals Positions A3 original with fold lines ❏...

  • Page 34: Placing Standard Size Originals

    Placing Originals > Placing Standard Size Originals Originals Positions ❏ A3 thin paper ❏ A2 original with fold lines ❏ Envelope ❏ A4 carrier sheet ❏ Thin paper ❏ Thick paper ❏ Booklet Passport (Passport carrier sheet) ❏ Card (Laminated card) ❏...
  • Page 35 Placing Originals > Placing Standard Size Originals 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary. Note: ❏ To stack the original properly, pull out the output tray and output tray extension so that it is slightly longer than the length of the original.
  • Page 36 Placing Originals > Placing Standard Size Originals 4. Fan the originals. Hold both ends of the originals and fan them a few times. 5. Align the edges of the originals with the side to be scanned facing down and slide the leading edge into a wedge shape.

  • Page 37: Placing A3 Size Originals With Fold Lines

    Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 7. Adjust the edge guides to fit the originals without any gap. Otherwise, the originals may be fed skewed. Note: ❏ To scan originals with punch holes such as loose-leaf paper, load the originals with the holes on the left side, right side, or bottom.
  • Page 38 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary. Note: ❏ To stack the original properly, pull out the output tray and output tray extension so that it is slightly longer than the length of the original.
  • Page 39 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines ❏ Originals creased in the middle...
  • Page 40 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines ❏ Originals with a bound fold Note: Originals with a hard fold line may not be fed properly. Spread such originals in advance so that the height of the fold is 15 mm or less.

  • Page 41: Placing Long Paper

    Placing Originals > Placing Long Paper 5. Adjust the edge guides to fit the originals without any gap. Otherwise, the originals may be fed skewed. Placing Long Paper 1. Set the feed selector to (Manual Feed). 2. Pull out the output tray extension to the length of the original. Caution: Do not raise the stopper.
  • Page 42 Placing Originals > Placing Long Paper 3. While holding the tab, slide the edge guides all the way out. 4. Load the original straight into the input tray with the side to be scanned facing down and its leading edge directed to the ADF.

  • Page 43: Placing Large Size Originals

    Approx. 5588 mm (220 in.) or less: up to 200 dpi ❏ You need to specify the size of the long paper original in Epson Scan 2. Open the Epson Scan 2 window. You can specify the paper size of the long paper in the following three ways: - If the paper length is 3,048 mm (120 in.) or less, you can select Auto Detect (Long Paper) to detect the size...
  • Page 44 Placing Originals > Placing Large Size Originals 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary. 3. While holding the tab, slide the edge guides all the way out. 4.
  • Page 45 Open the Epson Scan 2 window. Select Double-Sided from Scanning Side, and select Left & Right from Stitch Images. See the Epson Scan 2 help for details. See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro.

  • Page 46: Placing Envelopes

    ❏ To scan envelopes, specify the necessary settings in the Epson Scan 2 window. Open the Epson Scan 2 window. Select the Main Settings tab > Detect Double Feed > Off in this order. See the Epson Scan 2 help for details.
  • Page 47 Placing Originals > Placing Envelopes 4. Load the envelopes longitudinally with the side to be scanned facing down into the input tray. For envelopes with an open end (flap portion) on the shorter side, load the envelope with the open end (flap side) placed at the top.

  • Page 48: Placing Plastic Cards

    To scan plastic cards without embossing, specify the necessary settings in the Epson Scan 2 window. On the Main Settings tab in Epson Scan 2, select Plastic Card in Document Size, or select Off for Detect Double Feed. See the Epson Scan 2 help for details.
  • Page 49 Placing Originals > Placing Plastic Cards 2. Pull out the output tray extension and raise the stopper. Then, push back the output tray extension. 3. While holding the tab, slide the edge guides all the way out. 4. Load the cards with the side to be scanned facing down and their leading edge directed to the ADF. Insert the cards into the ADF until they meet resistance.

  • Page 50: Placing Laminated Cards

    Placing Originals > Placing Laminated Cards For embossed cards, load them with the emboss surface facing down. Important: Do not load plastic cards laterally. 5. Align the edge guides with the cards. Placing Laminated Cards 1. Set the feed selector to (Manual Feed).
  • Page 51 Placing Originals > Placing Laminated Cards 2. Pull out the output tray extension and raise the stopper. Then, push back the output tray extension. 3. While holding the tab, slide the edge guides all the way out.
  • Page 52 ❏ In the Main Settings tab, select Off in Detect Double Feed. See the Epson Scan 2 help for details. When Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the ADF and reload it.

  • Page 53: Placing A Booklet

    Placing Originals > Placing a Booklet Placing a Booklet 1. Set the feed selector to (Manual Feed). 2. Pull out the output tray extension and raise the stopper. Push back the output tray extension so as to fit the size of the booklet.
  • Page 54 Note: To scan a booklet, specify the necessary settings in the Epson Scan 2 window. Open the Epson Scan 2 window. In the Main Settings tab, select Off for Detect Double Feed. See the Epson Scan 2 help for details.

  • Page 55: Placing A Passport

    Placing Originals > Placing a Passport Placing a Passport 1. Set the feed selector to (Manual Feed). 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3. While holding the tab, slide the edge guides all the way out.
  • Page 56 Placing Originals > Placing a Passport 4. Load the passport with the thicker side aligned with the leading edge so that the side with the larger number of pages is pointing towards the leading edge. As shown in the diagram below, insert the passport into the Passport Carrier Sheet with the side to be scanned facing down.
  • Page 57 To scan the Passport Carrier Sheet, specify the appropriate setting in the Epson Scan 2 Open the Epson Scan 2. On the Main Settings tab, select Single-Sided as the Scanning Side and Passport as the Document Size. See the Epson Scan 2 help for details.

  • Page 58: Placing Irregular Shaped Originals

    Placing Originals > Placing Irregular Shaped Originals Placing Irregular Shaped Originals 1. Set the feed selector to (Normal Feed). 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3. While holding the tab, slide the edge guides all the way out. 4.
  • Page 59 Placing Originals > Placing Irregular Shaped Originals 5. Load the Carrier Sheet with its leading edge directed to the ADF. Insert it into the ADF until it meets resistance. 6. Align the edge guides with the Carrier Sheet without any gap. Otherwise, the Carrier Sheet may be fed skewed.

  • Page 60: Placing Photographs

    When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning with a Carrier Sheet by selecting Auto Detect as the Document Size setting in Epson Scan 2, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
  • Page 61 Placing Originals > Placing Photographs 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3. While holding the tab, slide the edge guides all the way out. 4. Make sure that the illustration at the edge of the Carrier Sheet is facing the front, and the original is facing the back when you insert the original into the Carrier Sheet.
  • Page 62 Placing Originals > Placing Photographs 5. Load the Carrier Sheet with its leading edge directed to the ADF. Insert the sheet into the ADF until it meets resistance. 6. Align the edge guides with the Carrier Sheet without any gap. Otherwise, the Carrier Sheet may be fed skewed.

  • Page 63: Placing A Mixture Of Originals At Different Sizes

    When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning with a Carrier Sheet by selecting Auto Detect as the Document Size setting in Epson Scan 2, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
  • Page 64 Placing Originals > Placing a Mixture of Originals at Different Sizes 1. Set the feed selector to (Normal Feed). 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. Note: If any thick originals are contained, store the output tray and do not use it.
  • Page 65 Placing Originals > Placing a Mixture of Originals at Different Sizes 4. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Important: Check the following points when setting different sizes of originals.

  • Page 66: Scanning

    Scanning with Epson Scan 2........

  • Page 67: Required Settings For Scanning

    ❏ 2. Register the created job to be performed from the control panel. See Document Capture Pro help on how to specify settings of Epson Scan 2 from Document Capture Pro For information on Document Capture Pro or Document Capture, refer to the descriptions below.
  • Page 68 Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture. Note: Select the scanner you want to use from the scanners list. 2. Click The job list window is displayed.
  • Page 69 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 3. Click the + icon. The job settings window is displayed. 4. Enter a name for the job in Job Name.
  • Page 70 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 5. Specify scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. When scanning 2-sided originals, select Double- Sided. ❏...
  • Page 71 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 6. Click Output, and then specify the save settings. ❏ Save in: Select the save folder for the scanned image from the list. ❏ Example of File Name: Displays file name examples with the current settings. ❏...

  • Page 72: Enabling A Job To Run From The Control Panel (Mac Os)

    Scanning > > Required Settings for Scanning Enabling a Job to Run from the Control Panel (Mac OS) 7. Click Destination, and then select the Destination. Setting items according to the destination are displayed. Specify the necessary settings. Click the ? (Help) icon for details on each item.

  • Page 73: Scanning Using The Control Panel

    Scanning > Scanning Using the Control Panel 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture. Note: Select the scanner you want to use from the scanners list displayed. 2. Click the icon on the main window.
  • Page 74 Scanning > Scanning Using the Control Panel 2. Make sure that the feed selector on the scanner is set to the appropriate position. ❏ : Standard size originals such as A4 paper ❏ : Special originals such as folded documents and plastic cards 3.

  • Page 75: Scanning With Document Capture Pro (Windows)

    Click the start button, and then select Epson Software > Document Capture Pro. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro.

  • Page 76: Scanning With Document Capture (Mac Os)

    “Creating a Job in Document Capture Pro (Windows)” on page 67 & Scanning with Document Capture (Mac OS) Any job created in Document Capture can also be performed from the computer. 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture.

  • Page 77: Scanning With Epson Scan 2

    Scanning > Scanning with Epson Scan 2 Note: Select the scanner you want to use from the scanners list displayed. 2. Place the original. 3. Make sure that the feed selector on the scanner is set to the appropriate position.
  • Page 78 ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 79 Scanning > Scanning with Epson Scan 2 ❏ Image Type: Select the color type for saving the scanned image. ❏ Resolution: Set the resolution. Note: ❏ Document Source is set to the ADF automatically. ❏ On the Main Settings tab, you can specify the following settings: ❏...
  • Page 80 Scanning > Scanning with Epson Scan 2 5. Set the file saving settings. ❏ Image Format: Select the file format for saving the scanned image from the list. You can specify detailed settings for each file format except BITMAP and PNG. After selecting the file format, select Options from the list.

  • Page 81: Required Settings For Special Originals

    Required Settings for Special Originals To scan special originals, specify the necessary settings according to the originals in the Epson Scan 2 window. You can also specify settings from Document Capture Pro. For detailed information, refer to the following URL: https://support.epson.net/dcp/...

  • Page 82: Scanning With Manual Feed In Automatic Feeding Mode

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 83 Select Settings in the Document Source list to open the Document Source Settings window. Set Automatic Feeding Mode Timeout (minutes) on the displayed window. 4. Specify other settings for scanning in the Epson Scan 2 main window. 5. Then click Scan.
  • Page 84 Scanning > Scanning with Manual Feed in Automatic Feeding Mode 6. Adjust the edge guides, and then place the original in the ADF. Scanning starts automatically. 7. After scanning ends, place the next original in the ADF. Repeat this procedure until you have scanned all originals. Note: If you want to scan originals that are detected as double feeds, such as plastic cards and envelopes, enable DFDS Function to skip double feed detection.

  • Page 85: Menu Options On The Control Panel

    Menu Options on the Control Panel Scan............86 Scanner Maintenance.

  • Page 86: Scan

    Menu Options on the Control Panel > > Scan Scanner Settings Scan You can start jobs on your computer that were created in Document Capture Pro (Windows)/Document Capture (Mac OS). Edit Job Select a job in the Select Job window. Then, in the displayed window, tap the job name to display the Job Edit window.
  • Page 87 Menu Options on the Control Panel > > Scan Scanner Settings Slow Slows down the feeding speed whenever scanning. Switching On and Off also switches the icon displayed at the top of the screen. Enable this in the following situations: ❏...

  • Page 88: Scanner Maintenance

    Menu Options on the Control Panel > Status Note: Depending on the original, the condition of feeding, or the level you set, this feature may not work correctly. ❏ Select Off to disable the feature when scanning plastic cards or thick paper. ❏...

  • Page 89: Settings

    Menu Options on the Control Panel > > Settings Device Information Pickup Roller Replacement/Separation Roller Replacement Displays how to replace the Pickup Roller and Separation Roller. You can reset the number of scans after replacing the rollers. Regular Cleaning It is time to clean inside the scanner. Detect Glass Dirt Dirt has been detected on the glass surface inside the scanner.

  • Page 90: Scanner Settings

    Menu Options on the Control Panel > > Settings Scanner Settings Scanner Settings Slow Slows down the feeding speed whenever scanning. Switching On and Off also switches the icon displayed at the top of the screen. Enable this in the following situations: ❏...

  • Page 91: Common Settings

    Menu Options on the Control Panel > > Settings Common Settings Note: Depending on the original, the condition of feeding, or the level you set, this feature may not work correctly. ❏ Select Off to disable the feature when scanning plastic cards or thick paper. ❏...

  • Page 92: Roller Replacement Alert Setting

    Menu Options on the Control Panel > > Settings Regular Cleaning Alert Settings Related Information “Energy Saving” on page 105 & Power Off Settings Your product may have Power Off If Disconnected feature depending on the location of purchase. Power Off If Inactive Turn the scanner off automatically when no operations have been performed for the specified time.

  • Page 93: System Administration

    Menu Options on the Control Panel > > Settings System Administration System Administration Admin Settings Sets a password for an administrator or locks administrator settings. Password Encryption Encrypts the password for administrators. Restore Default Settings Restores all settings to their initial status when purchased.

  • Page 94: Maintenance

    Maintenance Cleaning Outside the Scanner......... 95 Cleaning Inside the Scanner.

  • Page 95: Cleaning Outside The Scanner

    Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
  • Page 96 3. Pull the lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
  • Page 97 6. Open the cover, and then remove the Separation Roller. See the steps for “Replacing the Roller” for more details. 7. Wipe off any dust or dirt on the Separation Roller using a genuine Epson cleaning kit or a soft, moist cloth.
  • Page 98 Cleaning Inside the Scanner Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller. 8. Open the cover, and then remove the Pickup Roller.

  • Page 99: Resetting The Number Of Scans After Regular Cleaning

    15. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a genuine Epson cleaning kit or a soft cloth dampened with water. Repeat this until the rollers are clean.

  • Page 100: Replacing The Roller

    Maintenance > Replacing the Roller 2. On the Scanner Maintenance screen, select Regular Cleaning. 3. Tap Reset the Number of Scans. 4. Tap Yes. Note: You can also reset the number of scans by using the following method. Select Settings and then Device Information. Tap the icon and tap Number of Scans After Regular Cleaning.
  • Page 101 Maintenance > Replacing the Roller 3. Pull the lever and open the scanner cover. 4. Open the cover of the Pickup Roller, and then slide and remove it.
  • Page 102 Maintenance > Replacing the Roller 5. Pull down the fixture of the roller axis, and then slide and remove the installed Pickup Roller. Important: Do not pull out the Pickup Roller forcibly. This could damage the inside of the scanner. 6.
  • Page 103 Maintenance > Replacing the Roller 7. Put the edge of the cover of the Pickup Roller into the groove and slide it. Close the cover firmly. Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the Pickup Roller are installed correctly if the cover is hard to close. ❏...
  • Page 104 Maintenance > Replacing the Roller 8. Push the hooks on both ends of the Separation Roller cover to open the cover. 9. Lift the left side of the Separation Roller, and then slide and remove the installed Separation Roller. 10. Insert the new separation roller axis into the hole, and then lower the roller.

  • Page 105: Resetting The Number Of Scans After Replacing The Rollers

    Maintenance > Energy Saving 11. Close the separation roller cover. Important: If the cover is hard to close, make sure the Separation Roller is installed correctly. 12. Close the scanner cover. 13. Plug in the AC adapter, and then turn on the scanner. 14.

  • Page 106: Moving The Scanner

    Maintenance > > Moving the Scanner Moving the Scanner on the Desk 2. Tap Common Settings. 3. Tap Sleep Timer or Power Off Settings to check the settings. Moving the Scanner Moving the Scanner on the Desk 1. Press the button to turn off the scanner.

  • Page 107: Transporting Over A Long Distance

    Maintenance > > Moving the Scanner Transporting over a Long Distance 5. As shown in the diagram below, slightly lift the front part of the scanner and slowly move the scanner by using the rollers on the rear face. Important: ❏...
  • Page 108 Maintenance > > Moving the Scanner Transporting over a Long Distance 4. Fold and close the input and output trays if open. Important: Make sure to close the output tray securely; otherwise it may be damaged during transport. 5. Attach the protective materials that came with the scanner, and then repack it in its original box or a similar sturdy box.

  • Page 109: Solving Problems

    Solving Problems Scanner Problems..........110 Problems Starting Scanning.

  • Page 110: Scanner Problems

    ❏ Check if Power Off Settings is not set on the scanner. Problems Starting Scanning Document Capture Pro (Windows) Is Not Installed If Document Capture Pro is not installed, use EPSON Software Updater to install with the latest version. Related Information “Installing the Latest Applications” on page 20...

  • Page 111: Cannot Start Document Capture Pro (Windows) Or Document Capture (Mac Os)

    ❏ Epson Event Manager If the applications are not installed, install them again. ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead. ❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac OS).

  • Page 112: Paper Feeding Problems

    ❏ Select Slow on the control panel to slow down the scanning speed. ❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one. ❏ When you are using Document Capture Pro, see the Document Capture Pro help for details.

  • Page 113: The Original Jams In The Scanner Frequently

    Solving Problems > > Paper Feeding Problems The Original Jams in the Scanner Frequently 3. Carefully remove any originals remaining inside the scanner. 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.

  • Page 114: The Special Original Jams In The Scanner Frequently

    Solving Problems > > Paper Feeding Problems Scanning Takes a Long Time Related Information “Cleaning Inside the Scanner” on page 95 & The Special Original Jams in the Scanner Frequently If the Carrier Sheet, passport carrier sheet, plastic card (with or without embossing), or laminated card jams frequently, clean the front face of such originals.

  • Page 115: The Card Is Not Loaded

    Select Settings on the home screen > Scanner Settings > Detect Glass Dirt, and then select On-Low or On- High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.

  • Page 116: Glass Dirt Alert And Sensor Dirt Alert Do Not Disappear

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. Select the Adjustments tab.

  • Page 117: Offset Appears In The Background Of Images

    Epson Scan 2: Click the Advanced Settings tab > Text Enhancement. Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level. When you are using Document Capture Pro, see the Document Capture Pro help for details.

  • Page 118: Moiré Patterns (Web-Like Shadows) Appear

    If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image. ❏ Check that the Descreening function is enable and Low, Middle, or High is selected in the Epson Scan 2 window. To configure Epson Scan 2 from Document Capture Pro, see the Document Capture Pro help.

  • Page 119: Character Is Not Recognized Correctly

    Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. To configure Epson Scan 2 from Document Capture Pro, see the Document Capture Pro help.

  • Page 120: Uninstalling And Installing Applications

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
  • Page 121 6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner...

  • Page 122: Installing Your Applications

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.

  • Page 123: Technical Specifications

    Technical Specifications General Scanner Specifications........124 Dimensions and Weight Specifications.

  • Page 124: General Scanner Specifications

    Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Color CIS x 2 (front face x 1, rear face x 1) Effective pixels 7,200×10,200 at 600 dpi 3,600×64,500 at 300 dpi...

  • Page 125: Dimensions And Weight Specifications

    ❏ Ready mode: Approx. 9 W ❏ Sleep mode: Approx. 1.4 W ❏ Power off: Approx.0.1 W Note: For European users, see the following website for details on power consumption: http://www.epson.eu/energy-consumption AC Adapter Electrical Specifications Model A471H (AC 100-240 V) A472E (AC 220-240 V) Rated Input Current 1.2 A...

  • Page 126: Environmental Specifications

    Technical Specifications > System Requirements Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F) Humidity When operating 15 to 80% (without condensation) When stored 15 to 85% (without condensation) Operating conditions Ordinary office or home conditions.
  • Page 127 Technical Specifications > System Requirements Fast User Switching on Mac OS or later is not supported. The UNIX File System (UFS) for Mac OS is not supported.

  • Page 128: Standards And Approvals

    Standards and Approvals Standards and Approvals for European Models......129 Standards and Approvals for Australian Models......129...

  • Page 129: Standards And Approvals For European Models

    The following models are CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity J431A A471H, A472E...

  • Page 130: Where To Get Help

    Contacting Epson Support........

  • Page 131: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 132: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 133: Help For Users In Thailand

    Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...

  • Page 134: Help For Users In Indonesia

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail...

  • Page 135: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 136: Help For Users In Malaysia

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 137 Contacting Epson Support Help for Users in the Philippines Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (+632)441-9030 Web Site: https://www.epson.com.ph/contact...

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