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If you experience
Temperature and Moisture (cont.)
There is frost/ice
buildup in the freezer
compartment.
Ice and Water
The ice maker is not
producing ice or is not
producing enough ice.
The ice cubes are hollow
or small.
NOTE: This is an
indication of low water
pressure.
20-Jun-2017 10:09:25 EDT | RELEASED
TROUBLESHOOTING
First try the solutions suggested here or visit our website at producthelp.whirlpool.com.
Possible Causes
The drawer is opened often or left
open.
Poor door seal
Temperature controls are not set
correctly.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
There is a kink in the water source
line.
The ice maker is not turned on.
The refrigerator has just been
installed.
The refrigerator door is not closed
completely.
A large amount of ice was recently
removed.
An ice cube is jammed in the ice
maker.
A water filter is installed on the
refrigerator.
A reverse osmosis water filtration
system is connected to the cold
water supply.
The water shut-off valve is not fully
open.
There is a kink in the water source
line.
A water filter is installed on the
refrigerator.
A reverse osmosis water filtration
system is connected to the cold
water supply.
Questions remain regarding water
pressure.
In some European factories the letter "W" of the part code mentioned herein will be automatically
Solution
Minimize drawer openings and close drawer completely
after use.
Ensure door seals are making full contact with the refrigerator
cabinet to allow for an adequate seal.
See the "Tools" section for recommended temperature settings.
Connect refrigerator to water supply and turn water shut-off
valve to fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Make sure the ice maker is on. See the "Ice Maker and Storage
Bin" section.
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see "The
doors will not close completely" in this table.
Allow sufficient time for ice maker to produce more ice. See the
"Ice Maker and Storage Bin" section for ice production rates.
Remove ice from the ice maker with a plastic utensil.
Remove the water filter and operate the ice maker. If ice volume
improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
This can decrease water pressure. See the "Water Supply
Requirements" section.
Turn the water shut-off valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Remove filter and operate ice maker. If ice quality improves, then
the filter may be clogged or incorrectly installed. Replace filter or
reinstall it correctly.
This can decrease water pressure. See the "Water Supply
Requirements" section.
Call a licensed, qualified plumber.
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
39
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Troubleshooting
