Common Phone Tasks
Place a call
Go off-hook before or after dialing a
number
Redial a
Press Redial.
number
Hold/resume
Highlight the call, and press
a call
Forward
Press more softkey, press CFwdAll,
phone
enter the 4-digit extension or press
the Msgs softkey to forward to
voicemail. Note: Do not forward
the phone to voicemail by
forwarding to x5000, it will not
work correctly.
Transfer a
Press Transfer, dial the number,
call
then press Transfer again.
Conference
Press, more > Confrn, dial the
Call
participant, then press Confrn
again.
Call Pickup
Lift the handset, press PickUp
Phone Screen Icons
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Handset in use
Speaker in use (Monitor only)
Message Waiting
Option selected
Feature enabled
Phone Screen
Displays phone menus and call activity including caller ID, call duration, and call
1
state
Cisco IP Phone
Indicates your Cisco IP Phone model.
2
series
Softkey buttons
Each activates a softkey option displayed on your phone screen.
3
Navigation button
Allows you to scroll through menu items.
4
5
Applications menu
Displays the Applications menu that provides access to phone logs and
button
directories, settings, and services.
Hold button
Places the active call on hold, resumes a call on hold, and switches between an
6
active call and a call on hold.
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
7
8
Volume button
Controls the handset, headset, speaker, and ringer volume.
9
Handset w/ light strip The light strip on the handset indicates an incoming call or new voice message.