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Epson SureColor F9370 User Manual
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Epson SureColor F9370 User Manual

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Summary of Contents for Epson SureColor F9370

  • Page 1 ® ® Epson SureColor F9370 User's Guide...

  • Page 3: Table Of Contents

    Contents Epson SureColor F9370 User's Guide ....................... 7 Introduction to Your Printer........................8 Notations Used in the Documentation ....................8 Printer Part Locations........................... 8 Product Parts - Top and Right Side ....................9 Product Parts - Inside ........................12 Product Parts - Back........................13 Control Panel Parts ........................
  • Page 4 Attaching the Take-up Roll Core to the Auto Take-up Reel ............53 Take Up with the Printable Side In....................60 Take Up with the Printable Side Out ....................66 Removing Media from the Auto Take-up Reel ................72 Using the Control Panel Menus........................ 75 Accessing the Printer's Menus ......................
  • Page 5 Applying Carriage Rod Grease......................141 Moving or Transporting the Product ..................... 147 Preparing to Move the Product......................147 Setting Up the Product After Moving ....................148 Solving Problems ............................ 150 Product Status Messages ........................ 150 Solving Printer Problems........................154 Printer Does Not Turn On ......................154 LCD Screen Shuts Off .........................
  • Page 6 Technical Specifications ........................188 Windows System Requirements ...................... 188 Printing Specifications ........................189 Electrical Specifications ........................189 Environmental Specifications ......................190 Dimension Specifications ......................... 190 Interface Specifications ........................190 Ink Pack Specifications ........................191 Media Specifications ........................191 Safety and Approvals Specifications ....................192 Notices ..............................

  • Page 7: Epson Surecolor F9370 User's Guide

    Epson SureColor F9370 User's Guide Welcome to the Epson SureColor F9370 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 8: Introduction To Your Printer

    Introduction to Your Printer Refer to these sections to learn more about your printer and this manual. Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation: •...

  • Page 9: Product Parts - Top And Right Side

    Product Parts - Top and Right Side Front/Top Maintenance cover (left) After heater Media guide bar Roll core holder handle Roll core holder (auto take-up reel) Roll supports Auto switch Manual switch Heat shield Ink tank...
  • Page 10 Slider (chip holder) Lock lever Chip unit check light Stirring stick Maintenance cover (right) Media loading lever Alert light Control panel Front cover Right Side...
  • Page 11 Airflow vents Waste ink tube Waste ink bottle stopper Waste ink bottle Casters Adjusters AC inlet #1 and #2 LAN port Data light (orange) Status light Red: 100Base-TX Green: 1000Base-T USB port Slider (Chip Holder) Parts Slider Ink inlet cover Chip unit Parent topic: Printer Part Locations...

  • Page 12: Product Parts - Inside

    Product Parts - Inside Print head Media edge guide Cutter groove Pressure rollers Platen Anti-drying caps Wiper unit Flushing pad Parent topic: Printer Part Locations...

  • Page 13: Product Parts - Back

    Product Parts - Back Drive switch Roll core holder (media feeding unit) Level gauge Roll support Lift lever Roll core holder handle Parent topic: Printer Part Locations...

  • Page 14: Control Panel Parts

    Control Panel Parts power button power light media setup button LCD screen Menu button back button Left and right arrow buttons...
  • Page 15 Up and down/media feed buttons OK button heat/dry menu button maintenance button pause/cancel button internal light button LCD Screen Display Status messages After heater temperature status : After heater is the selected temperature : After heater has not yet reached the selected temperature Feed adjustment information, if you have entered a value during printing...
  • Page 16 Media information Displays, from left to right, the selected media (0 indicates RIP settings are in use), platen gap, media width, and remaining media. : platen gap is 1.6 : platen gap is 2.0 : platen gap is 2.5 : width of loaded media : remaining length of loaded media (increments of 3.9 in [0.1 m]) : remaining length of loaded media (increments of 39.4 in [1 m]) Chip unit status (see the next table)
  • Page 17 Chip unit status The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary. The ink color is shown below (2). • HDK: High Density Black • Y: Yellow • M: Magenta • C: Cyan Remaining ink level indicators Ink is low Ink is nearing the end of its life.

  • Page 18: Consumables And Replacement Parts

    7766) in the U.S. or 800-807-7766 in Canada. Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held responsible for any damages or problems with the product that may occur when using non-genuine ink packs.

  • Page 19: Printer Usage Guidelines

    Option Part number 1-year extended Epson EPPF90SB1 Preferred Plus service plan Parent topic: Introduction to Your Printer Printer Usage Guidelines Follow the guidelines in these sections as you use your printer, consumables, and print media. Using Your Printer Handling Ink Packs and Ink Tanks...

  • Page 20: Handling Ink Packs And Ink Tanks

    • Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If an ink tank comes off, contact Epson support. • Store ink packs at room temperature, out of direct sunlight.

  • Page 21: Handling Media

    • If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support. • Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.
  • Page 22 • Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be used for an extended period of time, protect it with an anti-static cloth or other cover. The print head nozzles can become clogged if fine dust gets on the print head, and you may not be able to print properly.

  • Page 23: Media Handling

    Media Handling See these sections to load and handle media on your product. Media Handling Precautions Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Media Size Checking Printing the Amount of Media Remaining Aligning the Print Head Media Feed Adjustment Adjusting Heating and Drying During Printing...

  • Page 24: Loading Media

    • Do not place unwrapped media directly on the floor or press it against your clothing to avoid damaging the media surface. • Place unused media is its original packaging for storage. • Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll.
  • Page 25 2. Open the front cover and raise the media loading lever. 3. Grasp the tabs on the media edge guides and slide them out of the way.
  • Page 26 4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core holder all the way out. Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly.
  • Page 27 6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move. 7. Place your media on the roll supports temporarily, making sure the printable side of the media on the roll faces the correct direction.
  • Page 28 Printable side out Printable side in 8. On the left side of the product, raise the lift lever to lift the media into position.
  • Page 29 9. Firmly insert the roll core onto the left roll core holder. Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand. 10. On the right side of the product, raise the lift lever to lift the media into position.
  • Page 30 11. Firmly push the right roll core holder into the roll core.
  • Page 31 12. Push the right roll core holder twice to securely insert it into the roll core. Note: Make sure the roll core holder is fully inserted into the roll core or media may not feed correctly, may slip during printing, or may cause banding in your printouts.
  • Page 32 13. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move. Note: Make sure the locking screw is fully secured or the roll core holder may move during printing, causing banding in your printouts.
  • Page 33 14. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking screw, and reload the right side of the roll on the product.
  • Page 34 16. Insert approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the media loading lever.
  • Page 35 17. Confirm that the left edge of the media lays over some portion of the black rectangle on the loading guide label as shown. Note: If the media does not lay over the rectangle on the label, reverse these steps to remove the media and load it again.
  • Page 36 18. On the front of the product, grasp the media and raise the media loading lever. 19. Hold the center of the media with one hand and pull it straight forward and down until it is aligned with the bottom edge of the label on the after heater. Note: Do not pull media with both hands;...
  • Page 37 20. Lower the media loading lever to secure the media in place. 21. On the rear of the product, tap lightly on both ends of the media to check that the tension is even on both sides. If necessary, raise the media loading lever and correct the media tension, then lower the media loading lever.
  • Page 38 22. Grasp the tabs on the media edge guides on both sides and move them to the edges of the media. Adjust the guides so the round holes are centered over the edges of the media as shown. Caution: If your media is more than 0.02 inch (0.4 mm) thick, leave the media edge guides on the sides of the product or they could damage the print head.

  • Page 39: Viewing And Changing Media Settings

    23. Close the front cover. 24. Select your media settings on the control panel. Parent topic: Media Handling Related references Media Handling Precautions Related tasks Viewing and Changing Media Settings Viewing and Changing Media Settings After you load media in your product, you can create settings for it. The media settings include the options selected and stored for each media setting group or RIP setting you created.
  • Page 40 2. Press the up or down arrow button to select the roll type you loaded and press the OK button. If you turned on the Media Remaining setting, you see a prompt to enter the length of the currently loaded media. 3.

  • Page 41: Saving Sets Of Media Settings

    Related tasks Saving Sets of Media Settings Saving Sets of Media Settings You can store sets of media settings for each type of media you use. This lets you quickly select all the necessary settings whenever you print on that media type. Note: Make sure that you loaded the media type for which you are selecting settings.

  • Page 42: Printable Area And Media Size Checking

    Printable Area and Media Size Checking The left and right edges of media recognized by your product vary depending on the Media Size Check setting. • When the Media Size Check setting is turned on, your product automatically detects the left and right edges of the media within 0.2 inches (5 mm), as long as the media edge guides are attached correctly.
  • Page 43 Note: If you turn off the Media Size Check setting, printing may occur outside the edges of your media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width. When you load media to the left of the right side reference position, adjust the Print Start Position setting on the product control panel to match the position where the media is loaded.

  • Page 44: Printing The Amount Of Media Remaining

    Left margin You select this margin as the Side Margin(Left) setting on the product control panel. The default setting is 0.2 inch (5 mm), but you can select from 0.12 inch (3 mm) to 0.98 inch (25 mm). Right margin You select this margin as the total of the values for the Print Start Position (default setting is 0) and Side Margin(Right) (default setting is 0.2 inch [5 mm]) settings on the product control panel.

  • Page 45: Aligning The Print Head

    3. Press the down button to select Media Remaining and press the OK button. 4. Press the OK button to select Print Remaining Length. 5. Press the OK button to print the amount of media remaining. Parent topic: Media Handling Related references Media Setup Menu Settings Aligning the Print Head...

  • Page 46: Media Feed Adjustment

    8. Examine the alignment test pattern to select the pattern number with the fewest gaps as shown. 9. Press the left or right arrow button to select the number of the best pattern and press the OK button. Repeat this step for all the color patterns. After you select the final color pattern number, the control panel returns to its ready status.

  • Page 47: Adjusting The Media Feed Automatically

    Note: You can also adjust the feed during printing without printing a test pattern. Adjusting the Media Feed Automatically Adjusting the Media Feed Manually Adjusting the Media Feed During Printing Parent topic: Media Handling Adjusting the Media Feed Automatically You can perform an automatic feed adjustment from the product control panel. Make sure the length of the loaded media is at least 26 inches (670 mm).
  • Page 48 7. Press the up or down arrow button to select an adjustment pattern and press the OK button. • 500mm Pattern: We recommend starting with this pattern. Make sure the length of the loaded media is at least 38 inches (970 mm). •...

  • Page 49: Adjusting The Media Feed During Printing

    On the product control panel, enter the values with the least amount of overlapping or gaps for each group and press the OK button. Parent topic: Media Feed Adjustment Related references Media Setup Menu Settings Adjusting the Media Feed During Printing You can adjust the feed and correct banding during printing without printing a test pattern.

  • Page 50: Cutting Media

    Related references Media Setup Menu Settings Cutting Media When you finish printing, use a commercially available cutter to cut the media. Warning: Be careful not to cut yourself when using cutters or other sharp blades. Also be careful touching areas near the after heater since the after heater may be hot and you could be burned. 1.
  • Page 51 4. Use your cutting tool to cut the media along the cutter groove. 5. If you are using the auto take-up reel, move the Auto switch to the off position. Use the Manual switch to take up the cut media, depending on the printable side of the media: •...

  • Page 52: Using The Auto Take-Up Reel

    • Move the switch to the position for printable-side-in media. Parent topic: Media Handling Using the Auto Take-up Reel See these sections to use the auto take-up reel with your product. About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable Side In Take Up with the Printable Side Out Removing Media from the Auto Take-up Reel...

  • Page 53: Attaching The Take-Up Roll Core To The Auto Take-Up Reel

    You can use the auto take-up reel for media with the printable side in (on the left) or printable side out (on the right). It is best to do the following when using the auto take-up reel: • Use media that is 36 inches (91.44 cm) or wider. •...
  • Page 54 Note: Always use the down arrow button to feed loaded media or the media may twist during take- 2. Loosen the roll core holder locking screws and adjust the roll core holders so they are wider than your media. Then center the roll supports between the roll core holders. Note: If the left roll core holder handle shaft is not visible, rotate the handle as shown here until it stops or the roll core cannot take up media properly.
  • Page 55 3. Align the right roll core holder with the right edge of the media.
  • Page 56 4. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move. 5. Insert the roll core onto the right roll core holder.
  • Page 57 6. Insert the left side of the roll core onto the left roll core holder. 7. Push the left roll core holder twice to securely insert it into the roll core. 8. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and repeat these steps to attach the roll core again.
  • Page 58 9. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move.
  • Page 59 10. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking screw, and reload the roll core on the auto take-up reel.

  • Page 60: Take Up With The Printable Side In

    11. Cut off about 9.8 inches (25 cm) from the corners of the end of the media on each side as shown to prevent folding or catching before take up. Parent topic: Using the Auto Take-up Reel Take Up with the Printable Side In After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side in.
  • Page 61 1. Guide your loaded media over the media guide bar and behind the roll core, then attach the media to the roll core with tape as shown here. Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.
  • Page 62 2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.
  • Page 63 3. Confirm that the Auto switch on the auto take-up reel is set to the off position, then push and hold the Manual switch up to the position to wind the media around the roll core.
  • Page 64 4. Move the Auto switch up to the position. 5. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.
  • Page 65 6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.

  • Page 66: Take Up With The Printable Side Out

    7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core. Parent topic: Using the Auto Take-up Reel Take Up with the Printable Side Out After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side out.
  • Page 67 1. Guide your loaded media over the media guide bar and the roll core, then attach the media to the roll core with tape as shown here. Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.
  • Page 68 2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.
  • Page 69 3. Confirm that the Auto switch is set to the off position, then push and hold the Manual switch down to the position to wind the media around the roll core.
  • Page 70 4. Move the Auto switch down to the position. 5. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.
  • Page 71 6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.

  • Page 72: Removing Media From The Auto Take-Up Reel

    7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core. Parent topic: Using the Auto Take-up Reel Removing Media from the Auto Take-up Reel After printing on media loaded on auto take-up reel, follow these steps to remove it.
  • Page 73 1. Rotate the handle of the left roll core holder. 2. While supporting the left side of the media roll, loosen the left roll core holder locking screw and remove the roll core holder from the roll. 3. Lower the left side of the media roll onto the roll support.
  • Page 74 4. While supporting the right side of the media roll, loosen the right roll core holder locking screw and remove the roll core holder from the roll. 5. Lower the right side of the media roll onto the roll support. Parent topic: Using the Auto Take-up Reel Related tasks...

  • Page 75: Using The Control Panel Menus

    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Media Setup Menu Settings Printer Setup Menu Settings Maintenance Menu Settings Printer Status Menu Settings Other Settings Menu Settings Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your product works.
  • Page 76 Setting Options Description Feed to Cut Position — Sends the end of the print to the cutting groove. Easy Media Setup 1 to 30 Store new media settings. Screen Display Media Remaining Displays the length of the remaining roll media in increments of 3.9 inches (0.1 Print Length Displays the length per printed job in increments of 39.4 inches (1 m).
  • Page 77 Setting Options Description Setting Name — Enter a name up to 22 characters long for the group of media settings. Media Type Thinnest Select for media 16 lb (60 g/m ) or less. Thin Select for media 17 to 22 lb (61 to 80 Thick Select for media 23 to 32 lb (81 to 120 Thickest...
  • Page 78 Setting Options Description Platen Gap Select if print quality is unsatisfactory. Select for most media; default setting. Select only if printouts are scratched or smudged. Choosing a larger gap than necessary can cause ink stains inside the product, reduce print quality, or shorten product life.
  • Page 79 Setting Options Description Head Movement Data Width Select to move the print heads within the range of the print data's width. Printer Full Width Select to move the print heads within the range of the printer's maximum media width. Media Width Select to move the print heads within the range of the width of the loaded media.

  • Page 80: Printer Setup Menu Settings

    Setting Options Description Prevent Sticking Select only if the media sticks to the platen when the printer is turned on or when printing starts. Select for normal printing. Reduce Print Streak Select for most print jobs. Light If streaks appear in a printout, select one of the options to make streaks less Medium evident.
  • Page 81 Setting Options Description Margin Between Pages Normal Sets a margin between pages. No Margin Media Check Media Size Check Automatically detects the edges of the media. Select On unless the printer displays Media Size Error when media is loaded correctly. If you select Off, the printer may print beyond the edges of the media.
  • Page 82 Setting Options Description Head Mode 2 Heads Mode Select 2 Heads Mode in most situations. Head1 If there is a clogged nozzle in a single Head2 print head that cannot be cleared after several head cleanings, you can continue printing by selecting one of the unclogged heads.

  • Page 83: Maintenance Menu Settings

    Maintenance Menu Settings The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu directly by pressing the maintenance button. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Options Description...

  • Page 84: Printer Status Menu Settings

    Related tasks Checking for Clogged Print Head Nozzles Cleaning the Print Head Replacing the Waste Ink Bottle Replacing the Head Cleaning Set Applying Carriage Rod Grease Printer Status Menu Settings The Printer Status menu displays the printer's firmware version number. Parent topic: Using the Control Panel Menus Other Settings Menu Settings...
  • Page 85 Setting Options Description Alert Sound Setting Enables the alert sound when an error occurs. Alert Lamp Setting Enables the alert light when an error occurs. Reset All Settings Resets all settings (except in the Preferences menu) to their defaults. Parent topic: Using the Control Panel Menus...

  • Page 86: Maintenance

    Maintenance See the instructions in these sections to maintain your printer for optimum results. When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning Around the Print Heads Cleaning the Anti-drying Caps Cleaning the Platen and Media Edge Guides Cleaning the Heat Shield...
  • Page 87 Symptom Maintenance or consumable operation A message on the LCD screen tells you to apply Apply carriage rod grease to the carriage rods. carriage rod grease. You want to check the print quality for clogged Run a nozzle check to print a check pattern. nozzles.

  • Page 88: Preparing For Maintenance

    Replacing the Head Cleaning Set Preparing for Maintenance Before you perform any maintenance procedures, see these sections to prepare for maintenance. Maintenance Supplies Maintenance Precautions Using Ink Cleaner Moving the Print Head for Maintenance Parent topic: Maintenance Maintenance Supplies Before performing any maintenance tasks or replacing ink, make sure you have the maintenance supplies listed here.
  • Page 89 Maintenance Kit Use the maintenance kit that came with your product for cleaning ink stains. The kit contains the following items: Number Part Quantity Ink cleaner Gloves Cleaning stick Metal tray Use the tray that came with your product to hold cleaning tools and removed consumables. Soft cloth Obtain a commercially available static-free, lint-free soft cloth to clean inside the product.

  • Page 90: Maintenance Precautions

    Number Part Quantity Gloves Grease tool Cleaning stick Pad A Pad B Secondary carriage rod grease Parent topic: Preparing for Maintenance Related references Consumables and Replacement Parts Maintenance Precautions Follow these precautions as you maintain your product: • Remove loaded media from the product before performing any maintenance tasks. •...

  • Page 91: Using Ink Cleaner

    Warning: If ink, waste ink, ink cleaner, or secondary carriage rod grease contact your skin, or get into your eyes or mouth, immediately do the following: • Thoroughly wash the substance from your skin with soapy water. If your skin becomes irritated or discolored, contact a doctor.

  • Page 92: Moving The Print Head For Maintenance

    1. Place the cup on a tray and pour approximately 0.3 ounce (10 ml) of ink cleaner into the cup. 2. Recap the ink cleaner bottle. 3. Dip a fresh cleaning stick into the ink cleaner and let any excess cleaning solution drip into the cup. Parent topic: Preparing for Maintenance Related references...

  • Page 93: Stirring High Density Black Ink

    Caution: Always move the print head as described here. Do not move the print head manually or you may cause your product to malfunction. 1. When the product is turned on, press the maintenance button on the control panel. You see the Maintenance menu. 2.
  • Page 94 1. Open the ink inlet cover for the High Density Black ink shown here.
  • Page 95 2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 96 3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time. Caution: Move the stick slowly and steadily, or ink may splatter.

  • Page 97: Replacing The Ink And Chip Unit

    4. Insert the stirring stick into the ink tank and replace the ink inlet cap Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged. 5.

  • Page 98: About Ink And Chip Unit Replacement

    The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components. Note: Your product has a remaining ink warning system. This system does not directly detect the amount of ink remaining in the ink tank.

  • Page 99: Replacing The Chip Unit And Refilling Ink

    • Do not switch between High Density Black ink and Black inks in the same ink tank. You must contact Epson Support to have a service engineer replace the type of ink being used in an ink tank. • Epson recommends the use of genuine Epson ink packs.
  • Page 100 The ink tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.
  • Page 101 2. Lift the lock lever for the slider of the chip unit you intend to replace. 3. Insert a finger into the groove on the top of the slider and pull the slider straight out.
  • Page 102 Caution: Do not tilt the slider. If you drop the chip unit, it may break. 4. Remove the chip unit from the slider. 5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider.
  • Page 103 6. Hold the slider level and insert it. Lower the lock lever. Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer. 7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds (approximately 15 times).
  • Page 104 8. Open the ink inlet cover.
  • Page 105 9. Do the following: • For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank.
  • Page 106 • For the High Density Black ink, grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 107 Rest the stirring stick on the tab at the edge of the tank as shown.
  • Page 108 10. Cut or tear off the ink pack spout seal.
  • Page 109 11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink. Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks.
  • Page 110 12. Do the following: • For all ink colors except High Density Black ink, replace the ink inlet cap.
  • Page 111 • For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink inlet cap as shown. Caution: Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap.

  • Page 112: Print Head Maintenance

    13. Close the ink inlet cover. Note: If ink adheres to the heat shield, clean the heat shield. Parent topic: Replacing the Ink and Chip Unit Related concepts About Ink and Chip Unit Replacement Related references Ink and Chip Unit Precautions Consumables and Replacement Parts Where to Get Help Print Head Maintenance...

  • Page 113: Checking For Clogged Print Head Nozzles

    Perform the following maintenance as necessary: • Nozzle Check: Check for clogged nozzles before each print job or if you have not used the printer for an extended period of time. Inspect the printed check pattern and clean the print head if you notice faint or missing areas.

  • Page 114: Cleaning The Print Head

    Nozzles need cleaning 5. If there are no gaps, the print head is clean and you can continue printing. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Maintenance Related references Printer Setup Menu Settings Maintenance Menu Settings Related tasks Loading Media...

  • Page 115: Cleaning Around The Print Heads

    1. Press the maintenance button on the control panel. You see the Maintenance menu. 2. Press the down arrow button to select Cleaning and press the OK button. 3. Press the up or down arrow button to select a cleaning level and press the OK button. 4.
  • Page 116 2. Open the left maintenance cover. 3. Dampen a new cleaning stick with ink cleaner. 4. Using the cleaning stick, wipe off any ink, lint, or dust from the parts shown. Wipe in the direction of the arrow around both print heads. Caution: Do not move the cleaning stick back and forth;...

  • Page 117: Cleaning The Anti-Drying Caps

    5. Wipe off any ink, lint, or dust from the areas shown. 6. Close the left maintenance cover. Parent topic: Maintenance Related references Maintenance Supplies Maintenance Precautions Related tasks Moving the Print Head for Maintenance Cleaning the Anti-drying Caps Clean the anti-drying caps to remove any ink that may affect print quality. 1.
  • Page 118 2. Dampen a new cleaning stick with ink cleaner. 3. Hold a cleaning stick flat and wipe the tops of the edges of the caps.
  • Page 119 Note: Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly.
  • Page 120 4. Hold a cleaning stick perpendicularly and wipe off any ink around the outsides of the caps. 5. Wipe inside the guides as shown here.
  • Page 121 6. If there is any lint or dust in the cap, use the tip of the cleaning stick or the tweezers to remove it.

  • Page 122: Cleaning The Platen And Media Edge Guides

    7. If there is any lint or dust attached to the flushing pad, use the tip of the cleaning stick to wipe it off or remove it. 8. When you are finished, close the maintenance cover and press the OK button. Parent topic: Maintenance Related references...
  • Page 123 1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet. 2. Wait for one minute before continuing. 3. Open the front cover. 4. Using a soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here.

  • Page 124: Cleaning The Heat Shield

    5. Using a soft cloth lightly dampened with water, wipe the media edge guides to clean them. If ink or media glue adheres to the media edge guides, remove them and clean both sides as shown here. 6. Close the front cover, plug in the power cord, and turn the product back on. Parent topic: Maintenance Related tasks...
  • Page 125 1. Use the screwdriver to remove the four screws securing the heat shield and remove the heat shield from the ink tank cover.

  • Page 126: Replacing The Waste Ink Bottle

    2. Using a soft cloth slightly dampened with water, wipe off both sides of the heat shield as necessary. 3. Align the holes in the heat shield with the holes in the ink tank cover. Then insert and tighten the screws using the screwdriver to secure the cover.
  • Page 127 1. Raise the stopper on the waste ink bottle.
  • Page 128 2. Lift up the waste ink bottle and remove it from the holder as shown.
  • Page 129 3. Remove the inner seal and cap from the new waste ink bottle and put them on the used waste ink tank bottle. 4. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder. Caution: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto your product.

  • Page 130: Replacing The Head Cleaning Set

    5. Lower the stopper onto the waste ink bottle and make sure it firmly seals to the mouth of the bottle. Caution: If the ink splash guard does not firmly seal, waste ink could spill onto your product. 6. Press the OK button on the product control panel. 7.
  • Page 131 • Segments are missing even after cleaning the print head. • You see a message on the LCD screen. 1. Before you replace the head cleaning set, move the print heads into maintenance position. 2. After the print heads move to the left side of the printer, open the right maintenance cover. 3.
  • Page 132 4. Grip the sides of the wiper unit and pull it straight up to remove it. 5. Wrap the used wiper unit in the packaging supplied with the new wiper unit to prevent ink leaks. 6. Place the new wiper unit on the attachment point and press it down until it clicks into place. 7.
  • Page 133 8. Lift up the tab on the flushing pad and remove the pad.

  • Page 134: Replacing The Media Edge Guides

    9. Insert the two hooks on the new flushing pad into the slots and press the tab down until it clicks into place. 10. Press the OK button. 11. Close the maintenance cover and press the OK button. 12. Press the up or down arrow buttons to select Yes and press the OK button to return the print heads to the home position.
  • Page 135 2. Open the left maintenance cover and the front cover. 3. Grasp the tabs on the media edge guides and slide them to the left edge of the platen.
  • Page 136 4. Remove the left media edge guide as shown, then remove the right media edge guide in the same manner.
  • Page 137 5. Align the white line on a new media edge guide with the edge of the platen.
  • Page 138 6. While pressing the tip of the media edge guide against the platen, attach the hooks to the front corner of the platen. Caution: Do not install the media edge guides on the right edge of the platen or they could drop into the product and cause it to malfunction.
  • Page 139 • The hook at the rear of the tab (3) should hook onto the front corner of the platen. Caution: If the media edge guides are not attached correctly, repeat these steps to reattach them or the print heads may be damaged. 8.
  • Page 140 9. Grasp the tabs on the media edge guides and slide them to the left and right edges of the platen. Release the tabs when they are in position. 10. Close the left maintenance cover and the front cover. Parent topic: Maintenance Related references Maintenance Precautions...

  • Page 141: Applying Carriage Rod Grease

    Applying Carriage Rod Grease When you see the message Apply secondary carriage rod grease on the LCD screen, you need to apply grease to carriage rods A and B using the grease and tools that came with your product. Use a new grease pad when applying grease to the carriage rods.
  • Page 142 7. Firmly insert the tab on pad A into the slot on the grease tool and rotate the pad onto the tool as shown here. 8. Hold the grease tool against the back of carriage rod A and smoothly slide it from right to left across the carriage rod four times.
  • Page 143 12. Fully submerge the tip of the cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad A on the end of the grease tool. 13. Hold the grease tool against the back of carriage rod A and smoothly slide it back and forth twice across the carriage rod to grease the rod, as shown in step 8.
  • Page 144 15. Hold pad B against the front of carriage rod B and smoothly slide it from right to left across the carriage rod four times. Caution: Do not slide the tool back and forth; dust may enter the print head and damage can occur.
  • Page 145 16. Fully submerge the tip of a cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad B. 17. Hold pad B against the front of carriage rod B and smoothly slide it back and forth twice across the carriage rod to grease the rod, as shown in step 15.
  • Page 146 Maintenance Supplies Maintenance Menu Settings...

  • Page 147: Moving Or Transporting The Product

    When moving the product, see these sections to prepare and move the product, and set it back up after moving it. If you need to transport the product a long distance, contact Epson support. Preparing to Move the Product Setting Up the Product After Moving...

  • Page 148: Setting Up The Product After Moving

    6. Unlock the two casters. Caution: Roll the product on the casters for only a short distance over a level floor. Do not transport the product using the casters. Parent topic: Moving or Transporting the Product Related tasks Cutting Media Replacing the Waste Ink Bottle Setting Up the Product After Moving Follow these steps to set up the product after moving it.
  • Page 149 Related references Media Setup Menu Settings Related tasks Replacing the Waste Ink Bottle Loading Media Checking for Clogged Print Head Nozzles Cleaning the Print Head Adjusting the Auto Take-up Reel (Parallel Adjustment)

  • Page 150: Solving Problems

    Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Media Skew Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen.
  • Page 151 Condensation may have formed inside the ink tank. Make sure the ink is at Replace chip unit. room temperature for at least four hours. Chip unit error If you still have problems, contact Epson for support. Cannot be recognized. Remove or replace chip unit.
  • Page 152 Turn off the product, wait a few minutes, and turn it on again. Then reinstall the firmware again. Firmware update failed. If this message persists, contact Epson for support. Restart the printer. Print head is nearing Contact Epson for support.
  • Page 153 Maintenance Request The indicated product part is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the LCD Replace Part screen. Now/Replace Part Soon You must replace the part before printing again.

  • Page 154: Solving Printer Problems

    Checking for Clogged Print Head Nozzles Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off After Heater Shuts Off Forgot the Administrator Password Red Light Shines Inside the Printer Parent topic: Solving Problems Printer Does Not Turn On...

  • Page 155: Forgot The Administrator Password

    Related references Printer Setup Menu Settings Forgot the Administrator Password If you forgot the administrator password you created during network setup, contact Epson for support. Parent topic: Solving Printer Problems Related references Where to Get Help Red Light Shines Inside the Printer The red light always shines inside the printer.

  • Page 156: Cannot Print Over A Network

    • If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your printer directly to your computer instead of the hub. • Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the computer and connect the printer directly to the computer's USB port.

  • Page 157: Media Is Creased

    Checking for Clogged Print Head Nozzles Media Is Creased If media loaded in your printer is creased, try these solutions: • Check that the Feeding Tension and Feed Speed Limiter settings on the product control panel are correct for the currently loaded media. •...

  • Page 158: Printing Continues After Media Roll Empties

    Do the following to reduce creasing: • Set the Feeding Tension setting to Manual and increase the tension values. • Set the Take-up Tension setting to Manual and decrease the tension values. • Attach a spacer in the slot of the media loading lever. Parent topic: Solving Printing Problems Related references...
  • Page 159 2. Turn off the product. Note: If you see a message on the product control panel and the product will not turn off, unplug the power cable. 3. Grasp the tabs on the media edge guides and slide them to the left and right sides. Caution: If the media edge guides are deformed or damaged, do not continue to use them or you could damage the pressure rollers or print heads.
  • Page 160 5. Raise the media loading lever. 6. Pull the media to the cutter groove and cut off the torn or creased media from the roll. 7. Manually rewind the media. 8. Remove any media that remains inside the product. 9. Turn the product back on, load media, run a nozzle check and, if necessary, clean the print heads. Caution: Do not leave the product turned off with the print heads in an uncapped position for an extended period.

  • Page 161: Media Does Not Feed Correctly

    Related references Media Setup Menu Settings Related tasks Cutting Media Cleaning the Print Head Checking for Clogged Print Head Nozzles Media Does Not Feed Correctly If media does not feed straight or roll up on the auto take-up reel correctly, try these solutions: •...

  • Page 162: Parallel Adjustment Tools

    Parallel Adjustment Tools Adjusting the Auto Take-up Reel (Parallel Adjustment) Parent topic: Solving Problems Parallel Adjustment Tools Use these tools to perform the parallel adjustment procedure. Counterweights (2) Hexagon wrench Adjustment tool Adjustment guides (2) Roll core Parent topic: Solving Media Skew Problems Adjusting the Auto Take-up Reel (Parallel Adjustment) Two people are required for parallel adjustment: one in front of the printer and one in back.
  • Page 163 2. Loosen both roll core holder locking screws and move the roll core holders inward. 3. Remove the screws and turn the covers shown here to open them.
  • Page 164 4. Open the front cover and raise the media loading lever. 5. Remove the protective film from the back of one adjustment guide.
  • Page 165 6. Align Hole 1 of the adjustment guide with the screw on the left edge at the top of the after heater and adhere the adjustment guide to the after heater.
  • Page 166 7. Align Hole 2, Hole 3, and Hole 4 with the screws on the left edge of the after heater and adhere them. 8. Repeat steps 5 through 7 to attach the other adjustment guide to the right side of the after heater.
  • Page 167 9. Move the left roll core holder outward. Note: If the left roll core handle shaft is pushed in, rotate the handle as shown until it stops.
  • Page 168 10. Align the right roll core holder with the dotted line as shown and tighten the right roll core locking screw. 11. Pass the loop on the end of the adjustment tool through the auto take-up reel roll core.
  • Page 169 12. Insert the roll core onto the right roll core holder. 13. Insert the left roll core holder and tighten the roll core holder locking screw.
  • Page 170 14. Rotate the left roll core handle until part A is fully inserted as shown.
  • Page 171 15. Move the adjustment tool to the left side of the after heater. Insert the leading edge of the adjustment tool through the paper path between the media guide bar and the after heater.
  • Page 172 16. Align the adjustment tool and adjustment guide on the left side of the after heater and line them up at the front of the product. 17. Attach a counterweight to the end of the adjustment tool at the back of the product and let it hang as shown.
  • Page 173 18. Note the value of the scale where the adjustment tool overlaps the front edge of the white line on the platen. 19. Lift up the adjustment tool and slide it to the right side of the after heater. Align the adjustment tool and adjustment guide and line them up at the front of the product.
  • Page 174 the adustment tool come to a complete standstill. Note the value of the scale where the adjustment tool overlaps the front edge of the white line on the platen. 20. Do one of the following: • If the difference between the values of both sides is more than 0.02 inch (0.5 mm), go to the next step.
  • Page 175 21. Using the hexagon wrench, loosen all of the metal fixing screws as shown. 22. Loosen the adjustment screws as shown.
  • Page 176 23. Turn the adjustment screw clockwise for each side that has a value more than 0.02 inch (0.5 mm) until the value on the scale is less than 0.02 inch (0.5 mm). Make sure the values are equal on both sides.
  • Page 177 24. Securely tighten all screws as shown. 25. At the back of the product, remove the counterweight.
  • Page 178 26. At the front of the product, remove the adjustment tool. 27. Loosen the right roll core holder locking screw and slide the roll core holder to the right.
  • Page 179 28. Remove the roll core. 29. Remove the adjustment tool from the roll core.
  • Page 180 30. Remove both adjustment guides from the product. 31. Use a damp lint-free cloth to wipe off any dust and lint from the back of the adjustment guides. Roll up the alignment tool and adjustment guides and store them so that they do not become creased. 32.

  • Page 181: Solving Print Quality Problems

    33. Turn the covers as shown and tighten the screws. Parent topic: Solving Media Skew Problems Related references Parallel Adjustment Tools Solving Print Quality Problems Check these sections if you have problems with print quality. Nozzle Check Pattern Prints Incorrectly Print Head Nozzles Remain Clogged Overall Print Quality Is Poor Printed Media Is Stained or Marred...

  • Page 182: Nozzle Check Pattern Prints Incorrectly

    Nozzle Check Pattern Prints Incorrectly If the nozzle check pattern does not print correctly, try these solutions: • Clean the print head and print the check pattern again. • Run a light cleaning cycle from the Maintenance menu and print the check pattern again. If there are still gaps in the pattern, run a heavy cleaning cycle.

  • Page 183: Overall Print Quality Is Poor

    500mm Pattern setting. The same media in a different width may require different adjustment values. • Use genuine Epson ink packs and make sure the ink packs have not expired. • Raise the temperature of the after heater, and give the after heater and your media time to warm up before printing again.

  • Page 184: Printed Media Is Stained Or Marred

    Related references Media Setup Menu Settings Consumables and Replacement Parts Related tasks Checking for Clogged Print Head Nozzles Cleaning the Print Head Aligning the Print Head Printed Media Is Stained or Marred If the printed media is stained or the surface is marred, try these solutions: •...

  • Page 185: Image Is Not Positioned Correctly On The Media

    Try these solutions in this order until the results improve: • Cut off any wrinkled or wavy media and do not load media until you are ready to print. • Reload the media and check that all of the media settings are correct. •...

  • Page 186: Uninstalling Printing Software - Windows

    In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If re-installing your product software does not solve a problem, contact Epson support. Parent topic: Uninstall Your Product Software...

  • Page 187: Where To Get Help

    You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 188: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 189: Printing Specifications

    Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Printing Specifications Printing method On-demand ink jet Nozzle configuration 360 nozzles ×...

  • Page 190: Environmental Specifications

    Environmental Specifications Temperature Operating: 59 to 95 °F (15 to 35 °C); 59 to 77 °F (15 to 25 °C) recommended Storage (before unpacking): –4 to 140 °F (–20 to 60 °C), no more than 120 hours at 140 °F (60 °C), within a month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C), within a month at 104 °F (40 °C) Humidity...

  • Page 191: Ink Pack Specifications

    Parent topic: Technical Specifications Ink Pack Specifications Sublimation transfer ink color High Density Black, Cyan, Magenta, Yellow Ink life Do not use if the date on the package has expired Print quality guarantee 25 days (from the day the ink tank was refilled from the ink pack) Temperature In transit (unopened): –4 to 140 °F (–20 to 60 °C) 1 month at 104 °F (40 °C)

  • Page 192: Safety And Approvals Specifications

    Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class A Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class A Parent topic: Technical Specifications...

  • Page 193: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 194 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

  • Page 195: Ink Pack Safety Instructions

    Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply. Click here for details. Parent topic: Important Safety Instructions Ink Pack Safety Instructions • Keep ink packs out of the reach of children and do not drink the ink. •...

  • Page 196: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 197: A Note Concerning Responsible Use Of Copyrighted Materials

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...

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