Troubleshooting Hardware Failures - Cisco ASR 1000 Configuration Manual
Aggregation services routers sip and spa software
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Performing Basic Troubleshooting
Table 23-2
Possible Problems for Software-Based Out-of-Service States on the Cisco WebEx Node SPA (continued)
Possible Problem
The FPD upgrade was unable
to be performed.
The Cisco WebEx Node SPA
software sub-package is not
installed.
Troubleshooting Hardware Failures
Depending on the severity of the error, the SPA may initiate a reload to recover from the failure. Any
error message that is of SPA_CPU_ERR error type is an indication of a hardware problem on the SPA.
For more information about hardware-related failures, refer to the troubleshooting chapter of the Cisco
ASR 1000 Series Aggregation Services Router SIP and SPA Hardware Installation Guide.
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
23-12
Observations and Comments
The show hw-module subslot all oir
command displays an "Incompatible FPD"
reason code for the out of service operational
status.
The show hw-module subslot all oir
command displays a "not allowed online"
reason code for the out of service operational
status, and the show logging command
displays the
ASR1000_RP_SPA-3-MISSING_SPA_PKG
_ERR as shown in the following example:
*Mar 24 22:39:49.832:
%ASR1000_RP_SPA-3-MISSING_SPA_PKG_ERR:
sipspawma package is not installed for
slot = 0 and subslot = 0, SPA bootup
failed.
Chapter 23
Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
Solutions
1.
Enter the show hw-module all fpd
command to verify the FPD versions.
Refer to the "Upgrading
2.
Field-Programmable Devices" chapter of
this guide to get information about
upgrading your FPD image.
The Cisco WebEx Node SPA requires you to
install an independent software sub-package
called "sipspawmak9." To successfully install
this sub-package you must complete the
following steps:
Extract the individual system
1.
sub-packages from the consolidated
package for the router into a directory
with the provisioning file (.conf file).
You cannot boot the router from a
Note
consolidated package when you are
installing a Cisco WebEx Node SPA.
Download the optional sipspawmak9
2.
sub-package to the same location as the
individual sub-packages and the
provisioning file.
Configure the router to boot from a
3.
provisioning file.
Reload the router.
4.
For more detailed information about installing
the software for the Cisco WebEx Node SPA,
refer to the Cisco ASR 1000 Series
Aggregation Services Router Software
Configuration Guide.
OL-14127-08
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Table of Contents
Troubleshooting
