Page 1 Voice Processing System Installation Manual KX-TVP50E Model No. Thank you for purchasing the Panasonic Voice Processing System, Model KX-TVP50E. Please read this manual before installing, customising, or operating the Voice Processing System.
Page 2 Thank you for purchasing the Panasonic KX-TVP50 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the environment of your country. For example, it can be configured for English or other languages: System prompts —...
Page 3: Important Information
Important Information Important Information SAFETY REQUIREMENTS • Read all the information contained in this manual. • Follow all product warnings, cautions, and instructions. • Install the unit so that the power cord is not obstructed in any way. Do not connect this unit to an extension cord.
Page 4 Important Information The serial number of this product may be found on the label affixed to the back of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft.
Page 5 Important Information THE POWER SUPPLY CORD IS USED AS THE MAINS DISCONNECT DEVICE, ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. Note Before you start setting or changing system parameters, we recommend that you turn off the Answer Mode with the OFLN command.
Page 6 If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 7 Precaution The wire which is coloured BLUE must be connected to the terminal in the plug which is marked with the letter N or coloured BLACK. The wire which is coloured BROWN must be connected to the terminal in the plug which is marked with the letter L or coloured RED.
Page 8: Table Of Contents
Table of Contents Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO ............14 1.1.1 Why Voice Processing? ....................14 1.1.2 Basic Operations......................14 1.1.3 VPS Limitations ......................15 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE ......16 1.2.1 System Administration ....................
Page 9 ANALOGUE PBX AND KX-TD DIGITAL PBX 4.1 GUIDELINES FOR DIGITAL INTEGRATION ............54 4.1.1 Why Digital Integration is Important ................54 4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series ..56 4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the Manager's Extension ....................56 4.3 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816, KX-...
Page 10 Table of Contents 5.2 PORT SETTING OPTIONS..................85 5.2.1 Custom Service Setting Example ................85 5.2.2 Custom Service Features .................... 86 5.2.3 Custom Service Programming..................88 5.2.4 Recording Menus......................91 5.2.5 Checking Operation ....................91 5.2.6 Voice Mail........................91 5.2.7 Mailbox Groups......................92 5.2.8 Extension Groups .......................
Page 11 Table of Contents 7.2.7 Saving the System Data to the Backup Device (SAVE)..........124 7.2.8 Loading New or Saved Data to the VPS (LOAD) ............126 7.2.9 Print All of the VPS Parameters (GPRN)..............127 7.2.10 Program Version Display (VERS)................127 7.2.11 Custom Service Report (CREP) ................128 7.2.12 Custom Service Menu Access Count Clear (CCLR) ..........129 7.2.13 Message Waiting Lamp Retry Times (MWL) ............129 7.2.14 Setting Minimum Recording Length (MRL) ............130...
Page 12 Table of Contents B6.4 Daylight Saving Time (DST) ..................228 B6.5 Prompt Setting ......................228 B6.6 System Caller Name Announcement ................ 230 B6.7 Other Parameters....................... 231 B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS........ 243 B7.1 RS-232C Parameters....................243 B7.2 Port Setting........................ 244 B7.3 PBX Interface Parameters..................
Page 13: Voice Processing System Overview
VOICE PROCESSING SYSTEM OVERVIEW Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 14: What The Vps Can And Cannot Do
VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 15: Vps Limitations
VOICE PROCESSING SYSTEM OVERVIEW 1.1.3 VPS Limitations The KX-TVP50 does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX- TVP50 to the KX-TD1232/816/612 floating number of a UCD group.
Page 16: System Administration, Management, And Use
VOICE PROCESSING SYSTEM OVERVIEW 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer and is concerned with setting and changing system parameters and diagnosing system problems. System Administration is accomplished using terminal emulation software. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.
Page 17: System Basics
VOICE PROCESSING SYSTEM OVERVIEW 1.3 SYSTEM BASICS 1.3.1 General The KX-TVP50 is initially configured with 2 ports and 2 h of storage. 1.3.2 System Components Main Cabinet MODE (DIP Switch) Port 1 Port 2 Ferrite Core AC Inlet Earth Terminal RS-232C Connector Power Indicator Note...
Page 18 VOICE PROCESSING SYSTEM OVERVIEW System Components AC Inlet: Connects the power cable to an AC outlet dedicated for the VPS. Power Indicator: Indicates system status — when flashing, the system is off-line (not ready to receive calls). MODE (DIP Switch): (Check the status of this switch only at start-up.) Provides the following additional functions: Table 1 Position...
Page 19: Which Phone Systems Are Compatible
The KX-TVP52 can expand the flash memory capacity by 2 h. The KX-TVP54 can expand the flash memory capacity by 4 h. 1.3.3 Which Phone Systems are Compatible? We recommend integration with the following Panasonic phone systems: • Panasonic KX-TD1232 • Panasonic KX-TD816 •...
Page 20 Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA series PBX or to a Panasonic KX-TD series PBX (depending on the software version). This digital integration provides the VPS with more information than Touchtone Integration. This information enables the system to identify the extension number of the caller, know where the call is forwarded from and why, and recognise what the caller wants to do.
Page 21: Installer Equipment And Software Requirements
VOICE PROCESSING SYSTEM OVERVIEW 1.3.4 Installer Equipment and Software Requirements The installer must have a laptop computer or data terminal equipped with terminal emulation software. We suggest you use something like HyperTerminal by HILGRAEVE. The computer is used to program the VPS. Terminal emulation software enables the keyboard to be used as a data entry device.
Page 22 VOICE PROCESSING SYSTEM OVERVIEW • Are the ports answering all incoming calls or just forwarded/transferred calls? • If they are answering incoming calls, how busy are the lines? The guideline above (6/1) usually works well with moderate traffic. This may have to be modified for heavy traffic.
Page 23: Digital Integration
1 extension is provided. 1.4.4 DPT Integration To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of digital integration is that the 2B+D communication provides 2 VPS ports for each Digital Extension port.
Page 24: Connection Example - Dpt Integration
VOICE PROCESSING SYSTEM OVERVIEW (TVP50). To communicate between the VPS and the PBX through DPT Integration, the PBX and VPS must be programmed to work together. 1.4.5 Connection Example — DPT Integration For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire connection (see diagram below).
Page 25: Installation
INSTALLATION Section 2 INSTALLATION Installation Manual...
Page 26: Safety Precautions
INSTALLATION 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be installed on the wall. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: •...
Page 27: Unpacking
INSTALLATION 2.2 UNPACKING Unpack the box and check the items below. Table 5 Main Unit AC Cord Screws (Wall Mounting) Washers (Wall Mounting) Installation Manual...
Page 28: Mounting The Vps On A Wall
INSTALLATION 2.3 MOUNTING THE VPS ON A WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 29 INSTALLATION Mounting on a Concrete or Mortar Wall Place the template (included) on the wall to mark the 3 screw positions. Drill 3 holes and drive the rawlplugs (user-supplied) with a hammer, flush to the wall. To the wall surface Concrete Wall Rawlplug 6.4 mm...
Page 30: Frame Earth Connection
INSTALLATION 2.4 FRAME EARTH CONNECTION IMPORTANT!!! Connect the frame of the main unit to the earth. Loosen the screw. Insert the earth wire. Tighten the screw. Connect the earth wire to the earth. To earth Installation Manual...
Page 31: Installation Steps
Standard initialisation (For APT/DPT Integration Connection) Program the ports of the PBX for voice processings (See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX). Program the KX-TA series, the KX-TD1232, the KX-TD816 or KX-TD612 for Voice Mail integration.
Page 32 INSTALLATION Perform Quick Setup. (See Section 5 CUSTOMISING THE SYSTEM) Check Quick Setup: • The Power Indicator on the Voice Processor should be solid. • The screen output should be: [On Line]. If you do not see the "On Line" message, check the following: •...
Page 33: Installing An Optional Expansion Memory Card
INSTALLATION 2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD 2.6.1 General The flash memory capacity of the VPS can be increased if an optional expansion memory card is installed. • The KX-TVP52 card will increase the flash memory capacity of the VPS from 2 h to 4 h. •...
Page 34 INSTALLATION Take out the screws and remove the metal bar. Screws Metal Bar Attach the optional expansion memory card firmly. Secure the screw. Screw SLAVE CAUTION Do not attach the optional expansion memory card at the "MASTER" position. Attach it at the "SLAVE"...
Page 35: Connections
INSTALLATION 2.7 CONNECTIONS 2.7.1 Connecting to the PBX The KX-TVP50 can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA systems that uses APT Integration, and for connection with KX-TD systems that use DPT Integration. Use a 2-conductor wire for connection to all other PBXs.
Page 36: Connection For Apt Integration
INSTALLATION 2.7.3 Connection for APT Integration Ports 1-2 of the KX-TVP50 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To KX-TA series Extension Jacks 07 and 08 (or 15 and 16) To Extension Port of the PBX 2.7.4 Connection for DPT Integration Ports 1-2 of the KX-TVP50 Telephone Line...
Page 37: Connection For Non-Apt/Dpt Integration
INSTALLATION 2.7.5 Connection for Non-APT/DPT Integration Ports 1-2 of the KX-TVP50 Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of To Extension Non-APT/DPT Integration PBX Port of the PBX Installation Manual...
Page 38: Terminal Connection
INSTALLATION 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: Table 6 COMMUNICATION PARAMETERS...
Page 39 INSTALLATION ® KX-TVP50 (9 pin) 9-pin Cable Printer/IBM Circuit Circuit Signal Signal type type name name (RS-232C) (RS-232C) KX-TVP50 (9 pin) 25-pin Cable Printer/PC Circuit Circuit Signal Signal type type name name (RS-232C) (RS-232C) Table 7 Pin Configuration of the RS-232C Circuit Type Signal Name Number...
Page 40: Rs-232C Signals
INSTALLATION Table 7 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Signal Ground Data Carrier Detect Data Terminal Ready 108.2 2.8.3 RS-232C Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the earth pin of the AC power cord. Transmitted Data (TXD)—output Conveys signals from the unit to the terminal/printer.
Page 41: Integrating The Vps With Panasonic Kx-T Phone Systems
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...
Page 42: Guidelines For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signalling? There are 3 types of integration available on the KX-TVP50: Inband Signalling, APT and DPT. The VPS used with any other brand of telephone equipment requires inband equipment.
Page 43: Pbx Requirements For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.1.4 PBX Requirements for Integration The PBX must have certain capabilities and features to work with the VPS. (Although this section includes tests to help you evaluate the PBX, it may be necessary to refer to the PBX's documentation for detailed capability and feature descriptions.)
Page 44 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS This process slows down VPS performance as it dials the beeper (pager) or extension number and waits to confirm notification. The beeper (pager) or user-assigned extension notification is meant to be used for necessity, usually for mailbox owners who are often out of the office (e.g., sales people or field representatives).
Page 45: Pbx Parameters And Port Settings
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2 PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters.
Page 46: Pbx Interface Parameters
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2.4 PBX Interface Parameters Dialing Parameters • PBX Type: Specifies the type of PBX which is connected to the VPS. • Integration Mode: Specifies the method of integration to be used between the VPS and PBX. APT Integration is only available when a KX-TA series PBX is connected and the software is upgraded.
Page 47 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS • Reconnect Sequence on Refused Call: Tells the VPS how to return to the caller if the extension dialled has Call Screening enabled and the subscriber chooses not to take the call. PBXs differ in how they handle this function.
Page 48 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 11 Code Call State Sent to the Voice Mail Port When... (default) Forwarded to Extn. The extension dialled is forwarded to another, non-Voice Mail extension. Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp Off code is dialled successfully.
Page 49: Connecting The Vps With Panasonic Kx-T Series Pbxs
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVP50 Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 50: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 12 PBX Type Other T308/ T1232 T336 TD816/ TD308 Manufacturers T616 1232/612 series Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
Page 51 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS units are connected to the KX-TA series, 2 different extension groups should be assigned for each KX-TVP50 in System Program [600]. One extension group is for jack 07, or jacks 07 and 08 of the KX-TA series. The other extension group is for jack 15, or jacks 15 and 16.
Page 52: Kx-Td816, Kx-Td1232 And Kx-Td612 Programming For Inband Integration Via The Manager's Extension
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Mode) and [413](Lunch Mode). Exchange Line Mode — Set the mode for each applicable exchange line to Normal. Use System Programs [414](Day Mode), [415](Night Mode) and [416](Lunch Mode) to set this parameter.
Page 53: Integrating The Vps With The Panasonic Kx-Ta Analogue Pbx And Kx-Td Digital Pbx
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Installation Manual...
Page 54: Guidelines For Digital Integration
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX 4.1 GUIDELINES FOR DIGITAL INTEGRATION 4.1.1 Why Digital Integration is Important The KX-TVP50 works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used;...
Page 55 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Table 13 DIGITAL INTEGRATION FEATURES Intercom Paging* Callers can page subscribers through built-in speakers and external paging equipment. For a Caller ID Caller, if his name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page.
Page 56: Connecting The Kx-Tvp50 With The Panasonic Kx-Ta Series
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX 4.2 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TA series 4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the Manager's Extension It is important that the KX-TA series has the proper software level to allow Digital Integration with the VPS.
Page 57 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Extension group 7 KX-TVP50 (VPS1) Port 1 Port 2 KX-TA series KX-TVP50 (VPS2) Port 1 Port 2 Extension group 8 From the SYS-PGM NO ?screen: Enter [130] (for VPS1) or [131] (for VPS2).
Page 58 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX If the KX-TVP50 is answering all incoming calls: Exchange Line Mode—Use System Programs [414](Day Mode), [415](Night Mode), [416](Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group.
Page 59 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX CAUTION Setting the DIP switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming, and voice messages (except User 1 and User 2 prompts).
Page 60 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Screen output: ** OFF LINE MODE ** If "APT Interface Connection is not Established" is still shown, possible causes are: Table 15 Cause Action The cabling between the PBX...
Page 61 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX CAUTION When 2 VPSs are connected to the KX-TA series, the following 2 procedures should be done to make the VPSs work correctly. Delete a mailbox in either VPS so that each extension has only ONE MAILBOX.
Page 62: Connecting The Kx-Tvp50 With The Panasonic Kx-Td816, Kx- Td1232 And Kx-Td612
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX 4.3 CONNECTING THE KX-TVP50 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX- TD612 Note Do not use system programs [106] or [602] for DPT Integration. The following Section (4.3.1 KX-TD1232 Software Verification and Programming for Digital Integration via the...
Page 63 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Enter the system number ([0] or [1], master/slave). The system displays the ROM version and the date it was created. This version must be higher than the required version for Digital Integration to be utilised (both systems if system connection is used).
Page 64 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Press the NEXT button (SP-PHONE). Screen output: VM-01:#_ _ -1: 265 ( _ _ = the port number you entered in program 126) Enter the extension number that you want this port to have.
Page 65 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Screen output: Checking Flash Memory Cards. Please wait... PORT TEST... SYSTEM SETUP 1... 2... 3... • The VPS tests the CPU card, the flash memory, and the ports until "1...2...3..."...
Page 66 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system's condition.) "**ON LINE MODE**" is displayed.
Page 67: Common Digital Integration Features And Setup Procedures
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES The following features can be used on any KX-T proprietary telephone. (7000 series analogue; 7200/7400/7500 series digital) KX-T7000 series are used with the KX-TA624. The KX- T7200/KX-T7400/KX-T7500 series are used with the KX-TD series.
Page 68: Live Call Screening Button Assignment
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Enter Station Programming: For KX-TA series With the phone on-hook, Set the MEMORY switch to "PROGRAM". (Display changes to PITS-PGM Mode.) For KX-TD series Enter PITS programming: a.
Page 69: Live Call Screening Cancel Button Assignment
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Press [92] (for KX-TA series) or [85] (for KX-TD series). Screen output: LCS Press STORE. Exit the program mode: For KX-TA series Set the MEMORY switch to "SET".
Page 70: Live Call Screening Password Assignment
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX 4.4.6 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension, the extension must have the LCS button lit. To light this button on the phone, press the LCS button, then enter the password.
Page 71: Twr (Two-Way Recording) Into One's Own Mailbox
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX (Display changes to PITS-PGM Mode.) For KX-TD series a. With the phone on-hook, Press the PROGRAM button. b. Dial [99]. (Display changes to PT-PGM Mode.) Press [#2] (for KX-TA series) or [03] (for KX-TD series).
Page 72: Twt (Two-Way Transfer) Into Mailbox
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Exit the program mode: For KX-TA series Set the MEMORY switch to "SET". For KX-TD series Press the PROGRAM button or lift the handset. Repeat these steps for each telephone.
Page 73: Voice Mail Transfer Button Assignment
INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX For KX-TD series Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. Conditions: This button must be a CO or DSS/BLF button to be programmed as a TWT button.
Page 74 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOGUE PBX AND KX-TD DIGITAL PBX Installation Manual...
Page 75: Customising The System
CUSTOMISING THE SYSTEM Section 5 CUSTOMISING THE SYSTEM Installation Manual...
Page 76: Starting Up
CUSTOMISING THE SYSTEM 5.1 STARTING UP 5.1.1 Before Programming Determine the customer's needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings, and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 77: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 78 CUSTOMISING THE SYSTEM PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232 6. KX-TD308 7. KX-TA series 8. KX-TD612 0. OTHERS Select your PBX type. The required steps are different for some models. Go to the step indicated below for that type.
Page 79 CUSTOMISING THE SYSTEM Extension Numbers of VPS Ports Screen output: Quick Setup - Assigned extension No. of VPS Port Please enter extension number of VPS. Please enter extension numbers. (2 digits) : = S: Next Screen Enter extension numbers of VPS ports with 2-digit numbers. This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate between VPS extensions and non-VPS extensions.
Page 80: Creating Mailboxes
CUSTOMISING THE SYSTEM Creating Mailboxes To go to the next screen (S) or to change the menu (P or N), the cursor must be in the MBX column. Screen output: Quick Setup - Mailbox Editing Extension and mailbox list Assigned 30 Vacant 0 Page 1/4 Owner (Last Name)
Page 81 CUSTOMISING THE SYSTEM Note •Mailbox numbers displayed on this screen Panasonic KX-TA Series and KX-TD Series Systems The same numbers as the extensions of the KX-TA series and KX-TD series systems that were automatically transmitted to the VPS — Auto Configuration.
Page 82 CUSTOMISING THE SYSTEM Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard Automated Atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as Automated Attendant.
Page 83 CUSTOMISING THE SYSTEM Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is SAT 1-JAN- 1994 Enter new date (DD-MM-YY) : = Enter the time (hour, minute as 2 digits, comma and A or P) and date (day, month and year in 2 digits).
Page 84 CUSTOMISING THE SYSTEM Screen output: System Administration Top Menu 1 : Program 2 : System Reports 3 : Utility Command 4 : System Reset/Clear 5 : Quick Setup (VT100 Mode Only) Enter the number : = Installation Manual...
Page 85: Port Setting Options
CUSTOMISING THE SYSTEM 5.2 PORT SETTING OPTIONS Design each system to suit the needs of the customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 86: Custom Service Features
CUSTOMISING THE SYSTEM The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option. This should be done until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.
Page 87 CUSTOMISING THE SYSTEM salesperson's mailbox to a different COS in the TVP50 and assign the paging group to that COS. (This tells the VPS which paging group to dial). In the Intercom paging section, assign the number "333" (KX-TA series) or "6303" (KX-TD series) to the paging group assigned to the sales dept.
Page 88: Custom Service Programming
CUSTOMISING THE SYSTEM 5.2.3 Custom Service Programming After the tree is complete, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Settings) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
Page 89 CUSTOMISING THE SYSTEM Enter data into the Custom Service menu; use the table below as a guide. Table 19 Description Value Range Description/Function (Default) Prompt Mode 1. System Specifies the language that the caller will hear when 2. User 1 calling this Custom Service.
Page 90 CUSTOMISING THE SYSTEM Keypad Assignment Options Table 20 Entry Function Allows the caller to leave messages in a a. Transfer to Mailbox specific mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.
Page 91: Recording Menus
CUSTOMISING THE SYSTEM 5.2.4 Recording Menus Once you have finished entering the parameters in each menu, the menu messages should be recorded. Menu messages tell the caller what options are available and what keys correspond to those options. For this reason, the prompts must match the programming that has been input. Access the Message Manager's mailbox (998) by dialling an extension connected to the VPS.
Page 92: Mailbox Groups
CUSTOMISING THE SYSTEM 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at the same time. The message activates the message waiting lamps on all of the proprietary telephones. These mailboxes may be assembled into a list called a System Group Distribution List. A voice label can be recorded for each System Group Distribution List;...
Page 93: Interview Service
CUSTOMISING THE SYSTEM To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1]. (Program - System Parameter - System Group Assignment - Extension Group - Enter). Enter an Extension Group Number that has not been assigned to another mailbox or Extension Group (this must be a vacant number).
Page 94: Automated Attendant
CUSTOMISING THE SYSTEM of the Interview Service. The mailbox owner's message waiting lamp will go on for normal Voice Mail messages and for messages left in the separate interview mailbox. 5.2.10 Automated Attendant Automated Attendant service answers incoming calls and waits for the caller to input an extension number.
Page 95: Setting Ports
CUSTOMISING THE SYSTEM 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1 - 2) :=...
Page 96 CUSTOMISING THE SYSTEM Table 21 Description Value Range Description/Function (Default) Incoming Call 1. Voice Mail Specifies one of 4 incoming call services. Service 2. Auto. Attn. [Notes] 3. Interview • When you specify the Interview Service, one of the Subscriber's Interview mailbox numbers should also 4.
Page 97: Automated Attendant Parameters
CUSTOMISING THE SYSTEM 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialling, operator parameters, and alternate extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (See "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 98 CUSTOMISING THE SYSTEM To light Message Waiting Lamp at Operator 1's extension: Assign Mailbox 998 to Operator 1's extension. This will notify Operator 1 of messages left in the GDM. Operators 2 and 3: For KX-TD816, KX-TD1232 and KX-TD612, Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group.
Page 99 CUSTOMISING THE SYSTEM Table 22 Description Value Range Description/Function (Default) Operator's Callers to Operator 1 are prompted to leave a 2-5 Digits Mailbox No. message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes are (998) set.
Page 100 CUSTOMISING THE SYSTEM If more than 1 operator is assigned, we recommend to reduce the time on the "Operator No Answer Time" to 15 s. In the following cases, the caller cannot "select". He is directed to Operator 1’s mailbox when he is transferred to the operator but the operator does not answer: No input to Automated Attendant.
Page 101: Setting Mailboxes
CUSTOMISING THE SYSTEM 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Enter The Number: = 1 (Program) Top Menu: Enter The Number: = 1 (Mailbox Setting) Program Menu: Program - Mailbox Setting 1.
Page 102 CUSTOMISING THE SYSTEM Table 23 Value Range Description Description/Function (Default) Class of COS No. 1-62 Used to define a set of services available to the Service No. subscriber. 63 and 64 are fixed to the Message and System Managers. Most subscribers can be placed in the same COS.
Page 103 CUSTOMISING THE SYSTEM Enter the data using the following table as a guide. Table 24 Description Value Range Description/Function (Default) Dial Number Up to 32 Digits of Assigns the telephone or beeper (pager) number to Device 1, 2 and/or 3. [1-9,0, ,#,P,T,M,X] (None) P: Pause...
Page 104 CUSTOMISING THE SYSTEM Table 24 Description Value Range Description/Function (Default) Time Frame 1, 1-12: h Weekly Schedule for Message Waiting Notification. 00-59: min The schedule is only used when Use Device is set to MON - SUN AM/PM: am/pm Scheduled. : All Day Space: No Use (No Use)
Page 105: Deleting A Mailbox
CUSTOMISING THE SYSTEM 5.5.3 Deleting a Mailbox From Mailbox Setting Menu: Enter The Number : = 2 Program - Mailbox Setting - Delete Enter the Mailbox Number : = Are you sure? (Y/ N) : = 5.5.4 Password Reset To reset a subscriber's password, go to the Password Reset Menu. "Enter the Mailbox Number" appears on the screen.
Page 106: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most of this feature. Installation Manual...
Page 107: Final Setup
FINAL SETUP Section 6 FINAL SETUP Installation Manual...
Page 108: Message Manager's Mailbox (Mailbox 998)
FINAL SETUP 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please see Appendix D (D6 RECORDING MESSAGES) to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts.
Page 109: Company Greetings (Enter #6*998,5,1)
FINAL SETUP 6.1.3 Company Greetings (Enter #6 998,5,1) Access the Message Manager's Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu, Trunk Service Menu and Holiday Service Menu.
Page 110: Customising User Prompts (Enter [#6*998,5,6])
FINAL SETUP Note This prompt should match the prompt that is selected for each port. The recording will be played directly after the call is received. 6.1.6 Customising User Prompts (Enter [#6 998,5,6]) The customer may want to enter user prompts in place of the factory-provided system prompts. To change the user prompts: Access the Main Menu of Message Manager's Service.
Page 111: Setting Up Mailboxes
FINAL SETUP 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the KX-TVP50 system. For each mailbox on the system, a no-answer, busy, and after hours greeting should be recorded, as well as the owner's name and password. Please follow the steps below to set up the mailboxes accordingly.
Page 112 FINAL SETUP When the VPS answers Press [#6 ], then the mailbox number you wish to change. Enter your password (if programmed), then Press [#]. You are now inside the mailbox. For mailbox management, Press [5]. To change the owner's name, Press [3]. The system will say: "Owner's name is not recorded.
Page 113: Backing Up The System
FINAL SETUP 6.3 BACKING UP THE SYSTEM Note Before saving a file, we recommend that the Answer Mode of the VPS be turned off by Typing [OFLN] and then pressing ENTER. This prevents data from changing while it is being saved. (The system will not answer calls when off-line.) Choose the Utility Command.
Page 114 FINAL SETUP the flash memory (Master) and cannot be altered. We do recommend all other data be saved including User Prompt 1, and User Prompt 2 (if it has been recorded). Notes Recorded caller names for the Caller Name Announcement (System/Personal) cannot be saved by the above procedure, only Caller ID numbers can be saved.
Page 115: System Maintenance And Troubleshooting
SYSTEM MAINTENANCE AND TROUBLESHOOTING Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 116: Initialising The System
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALISING THE SYSTEM Initialising the system clears all voice data except user prompts and returns all system parameters to the default setting. Throughout this section, menu selections are indicated as "System Administration Top Menu - (Selection Number)." This means that the System Administration Top Menu must first be accessed.
Page 117 SYSTEM MAINTENANCE AND TROUBLESHOOTING When system initialising is complete, the following display will appear: ** ON LINE MODE ** > Note The execution time for System Reset/Clear may differ each time it is performed because of system capacity and system programs. Generally, initialisation will take about 2 min to accomplish.
Page 118: Utility Commands
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu - 3 Utility Command (Type ‘HELP’...
Page 119: Off-Line Set (Ofln)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.1 Off-line Set (OFLN) The OFLN utility command is used to turn off the VPS Answer Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters.
Page 120: Set Time (Time)
SYSTEM MAINTENANCE AND TROUBLESHOOTING To create a password or change an existing password, go to Step 3. To clear a password, go to Step 4. To create a password or change an existing password: a) Type [1] or [2] Maximum 10 characters NEW PASSWORD : = Note When you press [2] to change the System Reset/Clear password you should...
Page 121: Print Reports At Specified Time (Pset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Type TIME, then Press RETURN. $ TIME Current time is 12:34, PM Enter new time (HH:MM, AM/PM) : = Type the current time. Current date is TUE 3-AUG-2002 Enter new date (DD-MM-YY) : = Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date.
Page 122 SYSTEM MAINTENANCE AND TROUBLESHOOTING COM. Communication error between CPU and DSP DATA Process error of voice data MEM. Memory error PRG. Program error in CPU card R/W Read/Write error of Flash Memory Type ELOG, then Press RETURN. $ ELOG DEVICE ERROR TIME 1.
Page 123 SYSTEM MAINTENANCE AND TROUBLESHOOTING Device Error Log Indications Table 27 Indication Meaning MEM-GET CPU card software memory acquisition error. CPU card is short of memory temporarily because of too much traffic. CLOCK Clock access error. Clock IC is out of order. Check the hardware.
Page 124: Saving The System Data To The Backup Device (Save)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 28 SYSTEM ERROR: 2 Error loading of report data. SYSTEM ERROR: 3 Clock error. SYSTEM ERROR: 4 Mailbox data error. SYSTEM ERROR: 5 Message data error (1). SYSTEM ERROR: 6 Message data error (2). SYSTEM ERROR: 7 Error loading of control data.
Page 125 SYSTEM MAINTENANCE AND TROUBLESHOOTING will require several minutes to SAVE for all the data selected. When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without your dealer's support. The memory required to save each data component is indicated below. 1.
Page 126: Loading New Or Saved Data To The Vps (Load)
SYSTEM MAINTENANCE AND TROUBLESHOOTING - - - - - - SAVE Start!! Perform a Standard File Transfer. Set the data terminal to the receiving (Answer) mode (Xmodem) and specify the backup filename. The specified data will be transmitted to the data terminal.
Page 127: Print All Of The Vps Parameters (Gprn)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Set the data terminal to the sending (Call) mode (Xmodem). Then enter the backup filename. Press ENTER. The backup data will be restored to the flash memory. When the parameter load has been completed, power-off and restart the system. Note The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol.
Page 128: Custom Service Report (Crep)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Note The numbers are examples only. Your system will show different numbers. 7.2.11 Custom Service Report (CREP) The CREP command is used to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN.
Page 129: Custom Service Menu Access Count Clear (Cclr)
This command is used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. This setting is required when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 130: Setting Minimum Recording Length (Mrl)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.14 Setting Minimum Recording Length (MRL) This command is used to specify the minimum message recording length (0-3 s). Messages shorter than this setting are discarded from the mailbox. Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN.
Page 131: Utility Command List (Help)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Blank: The prompt has not been recorded (but the default (System Prompt) is active).—WILL BE HEARD Prompt no.: The prompt has been recorded.—WILL BE HEARD Prompt no. with an*: The prompt has been recorded but is turned off.— WILL NOT BE HEARD Note The "Total Number of Registered"...
Page 132: Quick Setup (Qset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.17 Quick Setup (QSET) This command is initially used to perform a basic setup of your VPS when you use your VPS for the first time or after system initialisation. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN.
Page 133: Wait For Caller Id (Wcid)
SYSTEM MAINTENANCE AND TROUBLESHOOTING To change the mode from "PUTD" to "OFF," Type PUTD again. $ PUTD Target Port : 00 Don't leave enabled after troubleshooting Note: "*" means "enable" for the port "0" means "disable" for the port To set the mode for only 1 port, Type PUTD and the port number. $ PUTD 1 Target Port : 0* Don't leave enabled after troubleshooting.
Page 134 SYSTEM MAINTENANCE AND TROUBLESHOOTING If Caller ID is not needed at all, set the waiting time to "0" to accelerate the VPS response to incoming calls. Type WCID, then Press RETURN. $ WCID WAIT TIME FOR CALLER ID (5 sec) [0-60 sec] : = 0 Installation Manual...
Page 135: System Reports
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. The following 8 report options are available. To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu - 2 - 1 System Reports System Report Menu...
Page 136: Cos (Class Of Service) Assignments
SYSTEM MAINTENANCE AND TROUBLESHOOTING To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 1 **Mailbox Assignments 28-JUL-2002 11:30 AM ** MBOX Extn. Name (Fir/Lst) CExtn IVMBOX AITrf MN1st MN2nd MN3rd JONE / DELY...
Page 137 SYSTEM MAINTENANCE AND TROUBLESHOOTING * * COS Assignments 29-JUL-2002 11:30 AM * * (pr) (mbox/ dl/ md) ----- ----- ----- COS: Class of Service number Personal Greeting Length RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message (Un=Unlimited)
Page 138: System Service Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.3 System Service Report The System Service Report provides information about the VPS's usable ports, trunk (outside line) groups and Holiday Services. It also indicates the services assigned to each VPS port and each trunk (outside line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services.
Page 139: Port Usage Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING To select the Call Account Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 4 ** Call Account 14-NOV-2002 3:40 PM** MBOX:111 4-JAN 7:46 00:01:32 DIAL:811111111 MBOX:116 7-JAN 2:26 00:03:32 DIAL:812222222 MBOX:114...
Page 140: Port Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.6 Port Usage Statistics Clear Clears the Port Usage Report for use again. To clear the Port Usage Statistics Report, follow the menu path as shown: System Administration Top Menu - 2 - 2 - 1 System Reports - System Report Clear - Port Usage Statistics Clear May I clear a port usage report data? (Y/N) : = Type [Y] (yes) or [N] (no).
Page 141: Flash Memory Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING With an optional expansion memory card (KX-TVP52) ** Flash Memory Usage Report 22-JAN-2002 8:30 PM ** Drive Avail Used 119 min 1min 120 min 0min FROM : : 21-JAN-2001 10:20 PM MSGs With an optional expansion memory card (KX-TVP54) ** Flash Memory Usage Report JAN-22-2002 8:30 PM ** Drive...
Page 142: Mailbox Usage Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.9 Mailbox Usage Report The Mailbox Usage Report provides information about the usage of a specific mailbox. It includes the number of recorded messages, the total amount of outgoing calling time, and external message, message notification and group message delivery. To select the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 7 Enter the Range : = 111...
Page 143: Mailbox Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.10 Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again. To clear the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu - 2 - 2 - 3 System Reports - System Report Clear - Mailbox Usage Statistics Clear Enter the Range : = May I clear a mailbox usage report data ? (Y/N) : =...
Page 144: Fax Call Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.12 Fax Call Statistics Clear The Fax Call Report can be cleared of all values and prepared for use again. To clear the Fax Call Statistics Report, follow the menu path as shown: System Administration Top Menu - 2 - 2 - 4 System Reports - System Report Clear - Fax Call Report Clear May I clear a fax call report data ? (Y/N) : = Type [Y] (yes) or [N] (no).
Page 145: Troubleshooting Guide
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.4 TROUBLESHOOTING GUIDE Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the correct extension number for VPS when accessing the VPS. •...
Page 146 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence to while transferring an outside sequence. that of the connected PBX and reset (see "Operator Transfer call.
Page 147 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access to Operator 1 • Improper setting of the • Adjust the operator extension operator extension number. number to that of the connected PBX (see "Operator's Extension" in Table 43 in B5.1 Automated Attendant Parameters).
Page 148: Specifications
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.5 SPECIFICATIONS Table 31 Port: 2 Digital/Analogue ports Dialling Method: Touchtone/Pulse (10/20 pps) Flash (Recall) Time: 100 ms CPC Detection 6.5 ms/150 ms/300 ms/450 ms/600 ms (programmable) Type of Line: Loop start minimum Loop Current: 20 mA minimum Line Voltage: 7 V DC minimum Ringing Voltage: 40 V AC Extension Numbering:...
Page 149 SYSTEM FEATURES Appendix A SYSTEM FEATURES Installation Manual...
Page 150: Appendix A System Features
• See 2.7 CONNECTIONS. Greeting for Caller ID Two-Way Recording, Two-Way Transfer. • See 3.1.1 APT/DPT or Inband Signalling? • See INTEGRATING THE VPS WITH THE PANASONIC KX- TA ANALOGUE PBX AND KX-TD DIGITAL PBX. • See "APT Integration" in Glossary. Installation Manual...
Page 151 DESCRIPTION REFERENCES Auto Configuration Creates mailboxes by obtaining extension • See "System Components" in (APT/DPT numbers from the Panasonic KX-TA series or 1.3.2 System Components. Integration Only) KX-TD series telephone system that uses • See 4.1 GUIDELINES FOR DPT Integration.
Page 152 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Busy Coverage Specifies how the VPS will handle calls to the • See "Busy Coverage Mode" in Mode operator when the line is busy. The Busy Table 22 in 5.4.3 Operator's Coverage options that are available include: Parameters.
Page 153 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Callback Number Enables the caller to leave a callback number • See "Notification Setting" in Entry in several different ways depending upon B2 SYSTEM which option is programmed into the VPS. ADMINISTRATION - The VPS can forward the callback number to MAILBOXES.
Page 154 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Caller Name Allows subscribers to assign up to 30 Caller • See 4.1 GUIDELINES FOR Announcement— ID numbers and record a caller name for each DIGITAL INTEGRATION. Personal Caller ID number from their telephone. The •...
Page 155 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Calling a Beeper Allows a subscriber to be notified by a beeper • See "Dial Number" and "Type of (Pager) (pager) when he has message(s). If the beeper Device" in Table 36 in (pager) has a display, it is possible to send to B2 SYSTEM it a callback number.
Page 156 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Class of Service There are 62 COS levels for subscribers. • See 7.3.2 COS (Class of (COS) Service) Assignments. COS 63 is for the Message Manager and COS 64 is for the System Manager. •...
Page 157 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Covering Extension Forwards calls to a second extension when • See "Covering Extension" in the first extension's subscriber is not available Table 35 in B2 SYSTEM to take the call. The caller can also access the ADMINISTRATION - Covering Extension by pressing [0] while a MAILBOXES.
Page 158 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Department Dialing Is a speed-dialling feature that permits the • See 5.4.2 Department caller to quickly reach the desired extension Dialling. by dialling a 1 digit number either during or • See "Department Dialing" in after the playing of the Department Dialling B5.1 Automated Attendant message.
Page 159 Note: Depending on the model and/or the THE VPS WITH THE software version of the connected PBX, you PANASONIC KX-TA may not be able to utilise some of the features ANALOGUE PBX AND KX- available only with DPT Integration. For TD DIGITAL PBX.
Page 160 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES External Message Allows a subscriber to send a message to • See "The Extension of the Delivery Service several subscribers and non-subscribers Owner" in Table 35 in (including outside parties) at a specified time B2 SYSTEM (or immediately).
Page 161 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Fax Management Allows the VPS to automatically route an • See "Fax Management (1-5-7- incoming fax signal to a specific fax machine. 8)" in 5.2.2 Custom Service Up to 2 fax machines can be assigned using Features.
Page 162 Feature of the PBX to permit a caller to leave • See Section 3 INTEGRATING a message when the mailbox number of the THE VPS WITH PANASONIC called extension is not known. Touchtone KX-T PHONE SYSTEMS. Integration works with the Automated •...
Page 163 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Intercom Paging Permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR (APT/DPT paging (there are different kinds of PBX DIGITAL INTEGRATION. Integration Only) paging, and these can be specified by VPS •...
Page 164 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Interview Service Plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox provided an opportunity to answer each Number" in Table 35 in question after it has been asked.
Page 165 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Live Call Screening Permits the subscriber to monitor incoming • See 4.1 GUIDELINES FOR (APT/DPT calls as messages are being recorded. The DIGITAL INTEGRATION. Integration Only) subscriber has the option of answering calls •...
Page 166 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Logical Extension Is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 35 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telephone.
Page 167 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Delivery Allows a subscriber to check the status of • See 3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in the Subscriber's subscriber has the option of cancelling any of Guide.
Page 168 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Transfer Allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The subscriber D2 MANAGING THE can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
Page 169 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Waiting Automatically illuminates the message • See "Message Waiting Notification—Lamp waiting lamp on the subscriber's or the Notification from an SLT" in Message Manager's telephone when there are 3.1.4 PBX Requirements for unplayed messages waiting in the mailbox.
Page 170 • See 2.7 CONNECTIONS. an integrated unit. Three integration options • See Section 3 INTEGRATING are available: Inband Integration, APT THE VPS WITH PANASONIC Integration and DPT Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE...
Page 171 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Personal Greeting Permits subscribers to record up to 4 personal • See 4.1 GUIDELINES FOR for Caller ID greetings for calls from pre-assigned Caller DIGITAL INTEGRATION. (APT/DPT ID numbers. Each greeting supports up to 8 •...
Page 172 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Play System Prompt Allows the "Guidance for Recording" • See "Play System Prompt after After Personal message to be played for the caller after the Personal Greeting" in Table 38 Greeting "Personal Greeting". The "Guidance for in B3 SYSTEM Recording"...
Page 173 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Remote Call Allows a subscriber and the Message • See 5.5.2 Entering a Mailbox. Forwarding Set Manager to program his extension from a • See "Remote Call Forward to (DPT Integration remote location to forward various types of CO Setting"...
Page 174 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Rotary Telephone Provides guidance to callers using rotary • See "Other Parameters-Rotary Service telephone systems or when several seconds Telephone Service" in pass without anything being entered by the B6.7 Other Parameters. caller. •...
Page 175 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Special Feature Permits mailbox owners to use the following • See "Remote Call Forward to Authorisation special features: Remote Call Forward to CO, CO", "Delete Message Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
Page 176 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Time Service Is a timer function that initiates the • See "Service Mode" in this appropriate call handling method depending table. on the time of day: Day, Night, Lunch, and • See "Time Service (1-5-2-2)" in Break Service periods.
Page 177 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Two-Way Transfer Permits a subscriber to record two-way • See 4.1 GUIDELINES FOR (APT/DPT conversations into another person's mailbox. DIGITAL INTEGRATION. Integration only) • See 4.4.12 TWT (Two-Way Transfer) Button Assignment. • See 4.4.11 TWT (Two-Way Transfer) into Mailbox.
Page 178 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Voice Prompts Are announcements that instruct the caller. • See 6.1.5 Custom Service Greetings (Enter [#6*998,5,4]). There are 3 kinds of voice prompts: • See " Prompt Mode" in Tables 38 and 39 in B3 SYSTEM (1) System Prompts (recorded at the factory ADMINISTRATION - in English),...
Page 179: Appendix B System Administrator's Guide
SYSTEM ADMINISTRATOR'S GUIDE Appendix B SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...
Page 180: B1 System Navigation
SYSTEM ADMINISTRATOR'S GUIDE B1 SYSTEM NAVIGATION System Administration, which includes the setting and changing of system parameters, is performed using an RS-232C ASCII or VT terminal. This can be a personal computer with emulation software. Keyboard Use Menu options are chosen by Typing the number of the option desired and Pressing RETURN. Table 33 FUNCTIONS Typing any number 1 through 9 will select...
Page 181 SYSTEM ADMINISTRATOR'S GUIDE 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service Installation Manual...
Page 182 SYSTEM ADMINISTRATOR'S GUIDE Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting 3. Password Reset Setting 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
Page 183 SYSTEM ADMINISTRATOR'S GUIDE 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 1. Service Mode 2. Time Service 1. Day Service 2. Time Service 2.
Page 184: B2 System Administration - Mailboxes
SYSTEM ADMINISTRATOR'S GUIDE B2 SYSTEM ADMINISTRATION - MAILBOXES Up to 30 Subscriber mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 1 - Mailbox No. Table 34 Parameter Value Range...
Page 185 SYSTEM ADMINISTRATOR'S GUIDE Table 35 Parameter Value Range Description/Function (Default) The Extension 2-5 digits Used to transfer calls through the VPS to a Subscriber's of the Owner mailbox. (None) Any valid extension number including an Extension Group List number can be assigned. Note: If an Extension Group List number is assigned to a mailbox, all group members are able to share the information stored there.
Page 186 SYSTEM ADMINISTRATOR'S GUIDE Table 35 Parameter Value Range Description/Function (Default) All Calls 1. Yes If this parameter is set to "Yes," all calls routed to the Transfer to 2. No extension are automatically forwarded to the extension's Mailbox mailbox without ringing the telephone. Forwarding is (No) accomplished through the Automated Attendant service.
Page 187 SYSTEM ADMINISTRATOR'S GUIDE Notification Setting - Device 1-3 Table 36 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper (pager) number to consisting of 1-9, Device 1, 2, or 3. The subscriber can also specify the dial number from his telephone.
Page 188 SYSTEM ADMINISTRATOR'S GUIDE Table 36 Parameter Value Range Description/Function (Default) No Answer 2-120 min Specifies the time (in minutes) the VPS must wait after Delay Time a no-answer condition is received before making a (30) notification call to Device 1, 2, or 3. Time Frame 1, 2 1-12: h Specifies the daily schedule for Message Waiting...
Page 189 SYSTEM ADMINISTRATOR'S GUIDE Table 37 Parameter Value Range Description/Function (Default) Telephone Up to 16 digits Specifies the telephone number to which the callers are Number 1, 2 forwarded when Remote Call Forwarding is set to an (None) outside (CO) line. The telephone number can contain the digits "0-9"...
Page 190 SYSTEM ADMINISTRATOR'S GUIDE To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu - 1 - 1 - 4 Installation Manual...
Page 191: B3 System Administration - Setting Cos (Class Of Service)
SYSTEM ADMINISTRATOR'S GUIDE B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 192 SYSTEM ADMINISTRATOR'S GUIDE Class of Service Setting COS Nos. 1-62 (for Subscribers) To access Class of Service Numbers 1-62 for Subscribers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (1-62) Table 38 Parameter Value Range Description/Function...
Page 193 SYSTEM ADMINISTRATOR'S GUIDE Table 38 Parameter Value Range Description/Function (Default) Mailbox 5-100 min Specifies the total number of available minutes in each Capacity mailbox for message storage (both new and saved (10) Maximum messages). Message Time Message 1. LIFO Specifies the order in which messages are retrieved Retrieval 2.
Page 194 If set to "9," the Intercom Paging feature is activated for all groups . COS NO.10-62 : Group 1) Note: The Intercom Paging feature is available if APT/ DPT Voice Mail Integration is activated with a Panasonic KX-TA series or KX-TD series telephone system. Installation Manual...
Page 195 Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Delete 1. Yes If set to "Yes", the VPS requests confirmation from the Message 2.
Page 196 SYSTEM ADMINISTRATOR'S GUIDE Table 38 Parameter Value Range Description/Function (Default) Authorisation 1. Yes If set to "Yes," Subscribers are able to utilise the for Message 2. No Message Waiting Notification feature. The sub- Notification parameters to be set include Beeper Callback No. Entry (No) Mode, MWL Notification for Unreceived Message, and Device Notification for Unreceived Message.
Page 197 SYSTEM ADMINISTRATOR'S GUIDE Table 38 Parameter Value Range Description/Function (Default) Device 1. Yes When this parameter has been set to "Yes" and when Notification for 2. No unplayed messages remain, the system calls the Unreceived appropriate device in numerical order until all unplayed (No) Message messages are received.
Page 198 SYSTEM ADMINISTRATOR'S GUIDE COS Nos. 63 & 64 (for Managers) To access Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu - 1 - 2 - COS No. (63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64. COS number 64 cannot assign the parameters relating to the Message Waiting Notification and the Remote Call Forward to CO features.
Page 199 "Telephone No.2" (preprogrammed in the Mailbox Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Delete 1. Yes If set to "Yes", the VPS requests confirmation from the...
Page 200 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Beeper 1. Caller Permits the Message Manager to use the Callback Number Callback Select Entry feature. No. Entry 2. Without Mode 3. Before Caller After recording a message, the caller is asked 4.
Page 201: B4 System Administration - Port/Trunk Service
SYSTEM ADMINISTRATOR'S GUIDE B4 SYSTEM ADMINISTRATION - PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting Number, Prompt Mode, and Delayed Answer Time to be programmed.
Page 202 SYSTEM ADMINISTRATOR'S GUIDE Table 40 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the port. Greeting No. S: System Greeting The System Greeting is: "Good Morning/Afternoon/ N: None Evening. Welcome to the Voice Processing System". (System Greeting) Incoming Call...
Page 203: B4.2 Trunk Group Assignment
SYSTEM ADMINISTRATOR'S GUIDE Port 1 - Lunch Mode To select the Lunch Mode Features for port 1, follow the menu path as shown: System Administration Top Menu - 1 - 3 - 1 - Port No. (1) - 3 Port 1 - Break Mode To select the Break Mode Features for port 1, follow the menu path as shown: System Administration Top Menu - 1 - 3 - 1 - Port No.
Page 204 SYSTEM ADMINISTRATOR'S GUIDE Table 41 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the trunk Greeting No. S: System (outside line) group. Greeting N: None The System Greeting is: "Good Morning/Afternoon/ (System Evening. Welcome to the Voice Processing System". Greeting) Incoming Call 1.
Page 205 SYSTEM ADMINISTRATOR'S GUIDE Trunk 1 - Lunch Mode To select the Lunch Mode Features for PBX trunk group 1, follow the menu path as shown: System Administration Top Menu - 1 - 3 - 2 - Trunk Group No. (1) - 3 Trunk 1 - Break Mode To select the Break Mode Features for PBX trunk group 1, follow the menu path as shown:...
Page 206: B5 System Administration - Service Settings
SYSTEM ADMINISTRATOR'S GUIDE B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialling, Operator's Parameters, and Alternate Extension. To select the Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4- 1 Department Dialing Department Dialling is a speed-dialling feature that permits a caller to reach the intended...
Page 207 SYSTEM ADMINISTRATOR'S GUIDE To select Operator's Parameters, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 2 Operator's Parameters - Day Mode - Operator 1 This parameter is used to enable or disable the Operator Service. It specifies Operator 1's extension and the treatment of the calls transferred to that extension.
Page 208 SYSTEM ADMINISTRATOR'S GUIDE Table 43 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Used to select the extension number for Operator 1. Extension Note 1: The default setting (0) cannot be used with the Message Waiting Notification - Lamp feature. An extension number must be assigned that is included in the Extension Numbering Plan.
Page 209 SYSTEM ADMINISTRATOR'S GUIDE Table 43 Parameter Value Range Description/Function (Default) Message 1-3 times Specifies the number of times that the system will play the Repeat Cycle Automated Attendant top menu. Note Extension Call Forwarding to the VPS can override the operator call coverage settings depending on the timing parameters of the PBX and VPS.
Page 210 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) Busy Coverage 1. Hold Specifies how calls are handled when the Operator 2 Mode 2. No Answer extension is busy. Coverage 3. Call Waiting 1. Hold - The caller is automatically placed on hold and 4.
Page 211 SYSTEM ADMINISTRATOR'S GUIDE Table 45 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Used to select the extension number for Operator 3. Any Extension valid extension number can be assigned. (None) Operator's 2-5 digits Used to specify the mailbox number for Operator 3. Mailbox No.
Page 212 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters - Lunch Mode - Operator 1, 2, 3 Same as Day Mode. Operator's Parameters - Break Mode - Operator 1, 2, 3 Same as Day Mode. Alternate Extension Assignment Used to assign extensions that should be transferred differently from the normal extension transfer sequence.
Page 213: B5.2 Custom Service
SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension - Delete The system can delete extension numbers from the alternate extension group. To select the Alternate Extension - Delete Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 1 - 3 - 2 Alternate Extension - Listing Lists all of the extensions registered in the alternate extension group.
Page 214 SYSTEM ADMINISTRATOR'S GUIDE Table 47 Parameter Value Range Description/Function (Default) Menu Repeat 1-3 times Specifies the number of times Custom Service menu Cycle messages are repeated to the caller. Call Transfer Extn./Mbx/No Specifies the destination to which the call is transferred. Anytime The "Extn."...
Page 215 SYSTEM ADMINISTRATOR'S GUIDE Table 47 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be Assignment ( : d, 0: c assigned to the 0 through 9, and # keys on the 0-9, , # telephone keypad.
Page 216: B5.3 Caller Id Call Routing Parameters
SYSTEM ADMINISTRATOR'S GUIDE B5.3 Caller ID Call Routing Parameters Up to 120 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. Calls from the assigned Caller ID numbers are automatically forwarded to a programmed extension, mailbox (System Group Distribution List included) or Custom Service.
Page 217 SYSTEM ADMINISTRATOR'S GUIDE Table 48 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the Caller ID number. characters Any ASCII character (except \) can be used. (None) Note: When nothing is registered in this parameter but the caller's name is transmitted from the Local Exchange, the name will be automatically registered in this parameter.
Page 218: B6 System Administration - System Parameter Settings
SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 System Group Assignment - Mailbox Group This parameter allows a Subscriber to send a message simultaneously to several mailboxes.
Page 219 SYSTEM ADMINISTRATOR'S GUIDE Table 49 Parameter Value Range Description/Function (Default) Group Name Up to 16 Allows a group name to be specified. If a group name is characters not required, press RETURN, and specify the mailbox numbers. (None) Any alphanumeric character and [ (space)] can be used. Member 2-5 digits Specifies mailbox numbers belonging to this group.
Page 220 SYSTEM ADMINISTRATOR'S GUIDE Extension Group - Enter To access the proper menu for Extension Group - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 1 - Group List No. Table 50 Parameter Value Range...
Page 221: B6.2 Time Service
SYSTEM ADMINISTRATOR'S GUIDE B6.2 Time Service To access the proper menu for Time Service, follow the menu path as shown: System Administration Top Menu-1-5-2 Time Service-Service Mode The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day/Night, Lunch, and Break Services);...
Page 222 Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if APT/DPT Integration is activated with a Panasonic KX-TA series or KX-TD series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
Page 223 SYSTEM ADMINISTRATOR'S GUIDE Note Break Service and Lunch Service are only available when they are in Day Service period. If Break 3 Service is out of Day Service period, for example, Break 3 Service does not work. To access the proper menu for Time Service-Time Service, follow the menu path as shown: System Administration Top Menu-1-5-2-2 Time Service-Day Service...
Page 224 SYSTEM ADMINISTRATOR'S GUIDE Table 53 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start" and "End" times of the Lunch Service. (Start/End) 00-59: min AM/PM: a.m./p.m. (None) (Start/End) Time Service-Break Service To access the proper menu for Break Service, follow the menu path as shown: System Administration Top Menu-1-5-2-2-3 Table 54 Parameter...
Page 225: B6.3 Holiday Setting
SYSTEM ADMINISTRATOR'S GUIDE B6.3 Holiday Setting A special service mode can be programmed for up to 20 holidays. When the day(s) is set as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
Page 226 SYSTEM ADMINISTRATOR'S GUIDE Table 55 Parameter Value Range Description/Function (Default) Date DD/MM-DD/MM Specifies the day or the range of days on which to enable Holiday Service setting. DD/MM (DD: Day • If you want to set a single day as a holiday, specify MM: Month) only one date.
Page 227 SYSTEM ADMINISTRATOR'S GUIDE Holiday Setting - Delete Cancels the Holiday Service Setting by specifying a holiday number (1-20). To access the proper menu for Holiday Setting - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 2 Installation Manual...
Page 228: B6.4 Daylight Saving Time (Dst)
SYSTEM ADMINISTRATOR'S GUIDE Holiday Setting - Listing Used to display all of the specified holiday names and dates. To access the proper menu for Holiday Setting - Listing, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 3 B6.4 Daylight Saving Time (DST) Used to adjust the internal clock of the VPS to the starting and ending date of daylight saving time.
Page 229 SYSTEM ADMINISTRATOR'S GUIDE To access the proper menu for Prompt Setting, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 5 Table 57 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their...
Page 230: B6.6 System Caller Name Announcement
SYSTEM ADMINISTRATOR'S GUIDE B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce pre-recorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when calls from the assigned numbers are transferred to them from the VPS (Caller ID Screening).
Page 231: B6.7 Other Parameters
SYSTEM ADMINISTRATOR'S GUIDE To access the proper menu for System Caller Name Announcement — Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 6 - 2 - Caller ID List No. (1-120) System Caller Name Announcement - Listing Displays all Caller ID List numbers.
Page 232 SYSTEM ADMINISTRATOR'S GUIDE Table 59 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension Plan consisting numbers. Up to 16 entries can be added to the list. Each 1-16 of 0-9, X entry can contain 2-5 digits of numeric characters, "0-9", and "X"...
Page 233 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters - Dialing Parameter To select Dialing Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 2 Table 60 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an Digits exchange line.
Page 234 SYSTEM ADMINISTRATOR'S GUIDE Table 60 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when Setup consisting of calling an exchange line. Up to 12 digits can be set. Sequence The default value is "T."...
Page 235 SYSTEM ADMINISTRATOR'S GUIDE Table 61 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp Notification Lamp feature. (1, 2) Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this field.
Page 236 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters - External Message Delivery Used to control the handling of External Message Delivery calls. To select the External Message Delivery, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 4 Table 62 Parameter Value Range...
Page 237 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters - Call Hold To select Call Hold, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 5 Table 63 Parameter Value Range Description/Function (Default) Call Hold 1. Disable If set to "Enable", the VPS gives callers the option of Mode 2.
Page 238 SYSTEM ADMINISTRATOR'S GUIDE To select Rotary Telephone Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 7 - 6 Table 64 Parameter Value Range Description/Function (Default) Rotary 1. G. D. M. Defines how the VPS treats calls received from rotary Telephone Call 2.
Page 239 SYSTEM ADMINISTRATOR'S GUIDE Table 65 Parameter Value Range Description/Function (Default) Intercom Up to 12 digits con- Specifies the intercom paging sequence required by Paging the PBX. It can be programmed using up to 12 of the sisting of 0-9, , # Sequence following 8 letters and 12 dial codes.
Page 240 SYSTEM ADMINISTRATOR'S GUIDE Table 65 Parameter Value Range Description/Function (Default) Paging Code Up to 12 digits Specifies the intercom paging access code required by for Group 1-8 consisting of the PBX. 0-9, ,# for each Paging Code group Note: The Intercom Paging Group Number available for All Groups (Group 1-8: 331- for each Subscriber is determined on a COS-by-COS...
Page 241 SYSTEM ADMINISTRATOR'S GUIDE Table 66 Parameter Value Range Description/Function (Default) Main Fax 2-5 digits Specifies the main fax extension number. Extension No. (None) Alternate Fax 2-5 digits Specifies the backup fax extension number used when the Extension No. main fax extension is busy or if there is no answer within (None) the specified "Fax No Answer Time."...
Page 242 SYSTEM ADMINISTRATOR'S GUIDE Table 66 Parameter Value Range Description/Function (Default) Fax Notification 1. No If set to "Mbx", the VPS will leave the number of Mode 2. Mbx successfully received fax calls in the Fax Manager's 3. Ext mailbox. (No) Example: "You have 1 FAX message."...
Page 243: B7 System Administration - Hardware Settings
SYSTEM ADMINISTRATOR'S GUIDE B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis) an RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu - 1 - 6 B7.1 RS-232C Parameters To the RS-232C Parameter, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 1...
Page 244: B7.2 Port Setting
SYSTEM ADMINISTRATOR'S GUIDE B7.2 Port Setting To select Port Setting, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 Port Setting Menu To select the Port Setting Menu for Port 1, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 2 - 1 Table 69 Parameter...
Page 245: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 246 SYSTEM ADMINISTRATOR'S GUIDE Table 71 PBX Type Other KX-T series Manufacturers T308/ TD816/1232/ T1232 T336 TA series T616 308/612 Integration Inband None Inband Inband Inband Inband Inband Mode Operator Transfer Sequence Extension Transfer Sequence Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on...
Page 247 Panasonic KX-T series telephone systems: TA series, T96, T336, TD816, TD1232, TD612. 3. APT - The VPS communicates with the PBX via the APT interface. This is available only with Panasonic KX-TA series. 4. DPT - The VPS communicates with the PBX via the DPT interface.
Page 248 SYSTEM ADMINISTRATOR'S GUIDE Table 72 Parameter Value Range Description/Function (Default) Extension 2-5 digits Specifies the extension number of VPS port 1. Number of (207 (for KX-TA VPS Port 1 series) or 265 (for KX- TD816/1232/ 612)) Extension 2-5 digits Specifies the extension number of VPS port 2. Number of (208 (for KX-TA VPS Port 2...
Page 249 SYSTEM ADMINISTRATOR'S GUIDE Table 73 Parameter Value Range Description/Function (Default) Reconnect If an extension is busy, this sequence allows the VPS to Sequence on reconnect to the caller. Busy Reconnect If the extension does not answer, this sequence allows the Sequence on VPS to reconnect with the caller.
Page 250 SYSTEM ADMINISTRATOR'S GUIDE Table 74 Parameter Value Range Description/Function (Default) Ringback Indicates "Ringback Tone." Sent to the VPS when the extension dialled is ringing. Busy Indicates "Busy Tone." Sent to the VPS when the extension dialled is busy. Reorder Indicates "Reorder Tone." Sent to the VPS when an invalid extension number is dialled or when inadvertently connected to another VPS.
Page 251 SYSTEM ADMINISTRATOR'S GUIDE Table 75 Parameter Other KX-T series Manufac- TD816/ turers T308/ T1232 T336 1232/ TD308 T616 series Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect N/A: Not available Note The UK version KX-T1232 does not support Inband Integration. Digit Translation Table Parameters The Digit Translation Table is used to translate the Follow On ID Signal from the PBX into the proper codes for the VPS.
Page 252 SYSTEM ADMINISTRATOR'S GUIDE Table 76 Parameter Value Range Description/Function (Default) Inter-digit 1-4 s This parameter defines the incoming signal interval Timeout (Follow on ID). The Digit Translation Table will translate signals received within the specified time period. Digit Translation Table Parameters - Input/Output To select Input/Output, follow the menu path as shown: System Administration Top Menu - 1 - 6 - 3 - 3 - 2 Table 77...
Page 253: Appendix C System Manager's Guide
SYSTEM MANAGER'S GUIDE Appendix C SYSTEM MANAGER'S GUIDE Installation Manual...
Page 254: C1 Accessing The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX The System Manager's Mailbox must be accessed before any System Manager task can be performed. Three items of information must be known before accessing the System Manager's Mailbox — the telephone number answered by Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned).
Page 255: C2 Setting Up Mailboxes
SYSTEM MANAGER'S GUIDE C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new Subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a computer, the System Manager cannot set up mailboxes and "Sorry, this function is not available.
Page 256 SYSTEM MANAGER'S GUIDE Press [2] to accept the entry. As each parameter is played: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter and Press [1]. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
Page 257 SYSTEM MANAGER'S GUIDE Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for reset Password. Type the mailbox number. Press [1] to delete the password. Installation Manual...
Page 258: C3 Setting Cos (Class Of Service) Parameters
SYSTEM MANAGER'S GUIDE C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to Subscribers. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No.
Page 259 SYSTEM MANAGER'S GUIDE Note While the System Administrator programs via a computer, the System Manager cannot set COS parameters and "Sorry, this function is not available." is played. Log in the Main Menu. Press [6] for Other Features. Press [2] to set the Class of Service. Type the Class of Service Number (1-64).
Page 260 SYSTEM MANAGER'S GUIDE Message Length The current setting is played. Press [1] to change the current length. Type the message length (1-6 min or 0: Unlimited). Confirm the entry is correct and Press [2] to accept it. Number of Messages The current setting is played.
Page 261 SYSTEM MANAGER'S GUIDE Call Waiting on Busy Status The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Cancel for Live Call Screening The current setting is played. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 262 SYSTEM MANAGER'S GUIDE Remote Call Forward to CO The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Delete Message Confirmation The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 263 SYSTEM MANAGER'S GUIDE Message Notification Status The current setting is played. Press [1] to change the setting (enable or disable). If the Message Notification Status is enabled, go to Step 22 b) below. Press [1], [2], [3], [4], or [5] to choose the desired Beeper Callback Number Entry Mode.
Page 264 SYSTEM MANAGER'S GUIDE Auto Forwarding Status The current setting is played. Press [1] to change the setting (enable or disable). If Auto Forwarding Status is enabled, go to Step 24 b) below. The current forwarding mailbox number is played. Press [1] to change the mailbox number.
Page 265: C4 Setting The System Clock
SYSTEM MANAGER'S GUIDE C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 266 SYSTEM MANAGER'S GUIDE Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...
Page 267: C5 Changing The Service Mode Setting
SYSTEM MANAGER'S GUIDE C5 CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services); however, the System Manager or System Administrator can change the current call handling method by selecting a specific Service Mode.
Page 268 SYSTEM MANAGER'S GUIDE Depending on the model and/or the software version of the connected PBX, the PBX Control Mode may not function properly. For more information, consult your dealer. Follow the steps below to assign a Service Mode. Log in the main menu. Press [6] for other features.
Page 269: C6 Changing The Company Greeting Setting
SYSTEM MANAGER'S GUIDE C6 CHANGING THE COMPANY GREETING SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (outside line) group. The default is set at the System Greeting prior to factory shipment.
Page 270 SYSTEM MANAGER'S GUIDE Confirm the entry is correct and Press [2] to accept it. Installation Manual...
Page 271: C7 Checking System Usage (System Reports)
SYSTEM MANAGER'S GUIDE C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Eight System Reports can be generated to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. The System Administrator is also able to output System Reports.
Page 272 SYSTEM MANAGER'S GUIDE to specify the mailbox range 201 through 309, enter 201 in Step 5 and 309 in Step 6. Note While the System Administrator programs via a computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the computer.
Page 273: C8 Delivering Messages
SYSTEM MANAGER'S GUIDE C8 DELIVERING MESSAGES There are 2 methods of delivering messages. The distributions of each message can also be checked. Delivering Messages to All Mailboxes (Broadcasting Messages) An identical message can be delivered to all VPS Subscribers at the same time. This procedure is referred to as Broadcasting Messages.
Page 274: Checking Mailbox Distribution
SYSTEM MANAGER'S GUIDE Press [2] to accept the number if it is correct. Note Add mailbox numbers by Pressing [2]. Review the mailing list by Pressing [3] and cancel message transfer by Pressing [ ]. Press [1] to record a message. Record the message at the tone and Press [1].
Page 275 SYSTEM MANAGER'S GUIDE Note Listen to messages by Pressing [1]. Check the previous message by Pressing [1] twice. Check the next message by Pressing [2]. Press [1] to delete verification of this message, or [2] to cancel message delivery. Installation Manual...
Page 276: C9 Customising The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C9 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, a password must be established consisting of up to 8 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding. Note While the System Administrator programs via a computer, this service cannot be accessed and "Sorry, this function is not available."...
Page 277: C10 Listening To System Manager Messages
SYSTEM MANAGER'S GUIDE C10 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message with the sender identified along with when the message was recorded.
Page 278 SYSTEM MANAGER'S GUIDE Installation Manual...
Page 279: Appendix D Message Manager's Guide
MESSAGE MANAGER'S GUIDE Appendix D MESSAGE MANAGER'S GUIDE Installation Manual...
Page 280: D1 Accessing The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX The Message Manager's Mailbox must be accessed before any Message Manager task can be performed. Three items of information are required before accessing the Message Manager's Mailbox — the telephone number answered by Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password.
Page 281: D2 Managing The General Delivery Mailbox
MESSAGE MANAGER'S GUIDE D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox. This can be done at any time using the telephone.
Page 282 MESSAGE MANAGER'S GUIDE The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Messages can be transferred without comment by Pressing [1]. A mailbox number can be added by Pressing [3].
Page 283: D3 Setting Up Message Waiting Notification
MESSAGE MANAGER'S GUIDE D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS is able to notify the Message Manager that unplayed messages are waiting in the Message Manager's Mailbox. Two types of Message Waiting Notification are available — Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager's Mailbox.
Page 284 MESSAGE MANAGER'S GUIDE Type the device number (1-3). Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1], [2], or [3] to select the device status. •...
Page 285 MESSAGE MANAGER'S GUIDE • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Set dial mode • [7] Insert a wait for dial tone • [8] Insert a beeper (pager) display command Press [1] to be notified by telephone or [2] by a beeper (pager). Installation Manual...
Page 286: D4 Customising The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customise the Message Manager's mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to an outside (CO) line.
Page 287 MESSAGE MANAGER'S GUIDE The VPS plays the current password setting. Press [1] to change the password. If a password has not yet been assigned, go to Step 4. Press [2] to accept the current setting— Go to Step 6. Type the password and Press [#]. The VPS plays the current password setting.
Page 288 MESSAGE MANAGER'S GUIDE Note Be sure to set a password to the System Manager's Mailbox and the Message Manager's Mailbox to protect system security against hackers. Installation Manual...
Page 289: D5 Setting The System Clock
MESSAGE MANAGER'S GUIDE D5 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion, are all scheduled using this setting.
Page 290 MESSAGE MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #." Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...
Page 291: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 292 MESSAGE MANAGER'S GUIDE Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialling Menu. •...
Page 293 MESSAGE MANAGER'S GUIDE Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6. To change all prompts in a row without reviewing the current recording, Go to Step 7.
Page 294 MESSAGE MANAGER'S GUIDE To change all prompts in a row: Press [2] Enter the prompt number you want to change. (There is a complete list of modifiable prompts in D9 LIST OF MODIFIABLE PROMPTS.) The VPS plays the prompt number. Press [1] to change the prompt.
Page 295 MESSAGE MANAGER'S GUIDE The VPS plays the Caller ID number and its name. To change the name, Press [1]. If a name has not yet been recorded for this Caller ID number, go to Step 6. Note • Press [2] to accept the current name. - Return to Step 4. •...
Page 296: D7 Remote Call Forwarding Set
MESSAGE MANAGER'S GUIDE D7 REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
Page 297 MESSAGE MANAGER'S GUIDE • [1] FWD All • [2] FWD Busy • [3] FWD No Answer • [4] FWD Busy or No Answer • [5] FWD to CO • [6] FWD Cancel For the items selected in Step 3, follow these steps: •...
Page 298 MESSAGE MANAGER'S GUIDE Note If you hear "Call Forwarding not accepted. Please check the destination number", the forwarding setting has not been completed properly at the PBX, possibly because a nonexistent extension number has been entered as the destination. It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set, or its software version is lower than required;...
Page 299: D8 List Of Prompts For Voice Mail And Aa Service
MESSAGE MANAGER'S GUIDE D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—recordable However, in many cases it is not necessary to record all the voice prompts (recording over 900 voice prompts is a big undertaking).
Page 300 MESSAGE MANAGER'S GUIDE Table 78 Prompt No. Modifiable Prompts Please wait a moment Welcome to the general delivery mailbox Please leave a message at the tone To end recording, hang up or press 1 for more features To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3...
Page 301 MESSAGE MANAGER'S GUIDE Table 80 Prompt No. Modifiable Prompts If you would like to hold, press 1 To cancel holding, press 2 now Otherwise, I'll try your party again Installation Manual...
Page 302: D9 List Of Modifiable Prompts
MESSAGE MANAGER'S GUIDE D9 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
Page 303 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) APRIL [ 16] [ 17] [594], [ 17] [304], [432], [ 17] [323], [17], [197], [259] [323], [ 17], [197], [258] [158], [379], [ 17] [318], [ 17] [305], [816], [ 17] [159], [ 17] [318], [ 17], [197], [259]...
Page 304 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Call screening enabled [ 35] Call transferred from the voice [ 36] processing system CALLBACK NUMBER [ 37] Caller ID (number) [ 38], [252] [ 38], [253] Caller ID number and caller name [ 39] deleted...
Page 305 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Covering extension is (extension [ 57] number) Covering extension not assigned [ 58] Covering extension transfer disabled [ 59] Covering extension transfer enabled [ 60] Custom service menu [ 61] [ 61], [154] Custom service number (number)
Page 306 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Device notification for unreceived [ 78] message disabled Device notification for unreceived [ 79] message enabled Device number is (number) [ 80] DIAL TONE [ 81] digits [411], [822], [ 82] [411], [822], [ 82], [820] [121], [822], [ 82]...
Page 307 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) ELEVEN [MINUTE] [105] ELEVENTH [106] Enter 1 for AM, or 2 for PM [107] Enter a class of service number from [108] 1 to 64 Enter a group number from 1 to 8 [109] Enter a group number, 1 through 4 [110]...
Page 308 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the day of the month, followed [126] by the pound sign Enter the day, followed by the hash [127] sign Enter the day, followed by the pound [128] sign Enter the delay time, followed by the...
Page 309 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the new time, followed by the [143], [208] pound sign Enter the operator's extension number [144] Enter the owner's extension number [145] Enter the prompt number [146] Enter the telephone number and wait [147]...
Page 310 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) External delivery message will be [161], [447] sent to (name) External message delivery disabled [162] External message delivery enabled [163] FAX messages [824], [164] FEBRUARY [165] FIFTEEN [166] FIFTEEN [HOUR] [167]...
Page 311 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY TWO [MINUTE] [190] FIRST [191] First telephone number is (telephone [192] number) First telephone number is not [193] assigned FIVE [194] FIVE [HOUR] [195] FIVE [MINUTE] [196] [197] [323], [ 17], [197], [259]...
Page 312 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) For help, press 0 [149], [208] [149], [665], [208] [717], [706], [679], [726], [753], [208] [717], [706], [679], [753], [208] [143], [208] [141], [208] [148], [208] [148], [664], [208] [142], [208] [140], [208] For interview mailbox management,...
Page 313 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) FORTY SIX [228] FORTY SIX [MINUTE] [229] FORTY THREE [230] FORTY THREE [MINUTE] [231] FORTY TWO [232] FORTY TWO [MINUTE] [233] Forwarding mailbox number is [234] (mailbox number) Forwarding mailbox number is not [235] assigned...
Page 314 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Group member deleted [254] Group name erased [255] Group name not recorded [256] Group number (number) [257] has been erased, because message [323], [ 17], [197], [258] retention time expired has not been received [323], [ 17], [197], [259]...
Page 315 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) If you would like to hold, press 1 [276], [392] Incorrect entry [277] Intercom paging disabled [278] Intercom paging enabled [279] Intercom paging group number is [280] (number) Interview mailbox number is [281]...
Page 316 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Message cancel for live call screening [301] enabled Message delivery cancelled [302] Message erased [303] Message for (name) [304], [432], [ 17] Message from (name) [305], [816], [ 17] Message from the interview mailbox [306] Message from the message manager [307] Message from the system manager...
Page 317 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Message sent on (date) [323], [ 17], [197], [259] [323], [ 17], [197], [258] Message to (name) [324], [ 31] Message transferred via (mailbox [325], [ 12] number) Message waiting lamp notification [326]...
Page 318 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Night mode second operator's [343] extension is (extention number) Night mode second operator's [344] extension is not assigned Night mode third operator's extension [345] is (extention number) Night mode third operator's extension [346] is not assigned...
Page 319 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) No more messages [370] No one specified by this number [371] No previous message [372] No question recorded [373] NOVEMBER [374] O'CLOCK [375] OCTOBER [376] of (company name) [592], [377] Old message [378]...
Page 320 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Otherwise, press 2 [676], [392] [697], [392] [532], [647], [392] [651], [392] [276], [392] [533], [647], [392] [654], [392] [720], [392] [653], [392] [ 42], [647], [392] [ 41], [647], [392] Owner's extension is (extention [393]...
Page 321 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Please call (telephone number) [410] Please enter your callback number [411], [822], [ 82] [411], [822], [ 82], [820] Please enter the person's extension [412], [675] [412], [675], [202] [412], [674] [412],[674],[202] Please enter the person's mailbox...
Page 322 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Question erased [430] Question number (number) [431] received on (date) [304], [432], [ 17] Record caller name at the tone [433] Record company name at the tone [434] Record greeting at the tone [435]...
Page 323 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) seconds [454] [ 14], [454] [407], [454] Selection Menu [455] Selection menu erased [456] Selection menu is (selection menu) [457] Sending report now to terminal or [458] printer connected to RS-232 port SEPTEMBER [459]...
Page 324 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) SEVENTY TWO [478] [479] SIX [HOUR] [480] SIX [MINUTE] [481] SIXTEEN [482] SIXTEEN [HOUR] [483] SIXTEEN [MINUTE] [484] SIXTEENTH [485] SIXTH [486] SIXTY [487] SIXTY EIGHT [488] SIXTY FIVE [489] SIXTY FOUR...
Page 325 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, there are no more matching [505] names [505], [756] Sorry, there is no space for recording [506] Sorry, there is no space for recording [507] in this mailbox Sorry, this function is not available [508], [415] [508]...
Page 326 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) [526] TEN [HOUR] [527] TEN [MINUTE] [528] TENTH [529] Thank you [530] Thank you for calling [531] The callback number is (telephone [532], [647], [392] number) The callback number is not assigned [533], [647], [392] The FAX transfer situation is as [534] follows...
Page 327 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTEEN [HOUR] [550] THIRTEEN [MINUTE] [551] THIRTEENTH [552] THIRTIETH [553] THIRTY [554] THIRTY [MINUTE] [555] THIRTY EIGHT [556] THIRTY EIGHT [MINUTE] [557] THIRTY FIRST [558] THIRTY FIVE [559] THIRTY FIVE [MINUTE] [560]...
Page 328 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) This device is for scheduled use [579] This device is not to be used [580] This group has no members [581] This is a new mailbox [582] This is for message manager [ 51], [583] This is for system manager...
Page 329 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To accept, press 2 [732], [603], [678], [614], [677] [738], [603] [647], [603] [732], [603], [678] [639], [603], [733] [647], [603], [661] [647], [603], [682] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [603], [721]...
Page 330 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To answer the call, press 1 [615] Otherwise, press 2 and hang up To assign or edit mailboxes, press 1 [616] To delete mailboxes, press 2 To reset mailbox passwords, press 3 To call message sender, press 1 [617] To record a message, press 2...
Page 331 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the department dialling [629] menu, press 3 To change the custom service menu, press 4 To change the voice label, press 5 To modify the user prompt, press 6 To change the selection menu, press 7 To change the system caller name announcement, press 8...
Page 332 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the recipient's name, press [641], [636], [638], [643] To change the setting, press 1 [639], [603], [733] To change the specified prompt, press [640] To change all prompts, press 2 To change the telephone number, [641], [636], [638], [643] press 1...
Page 333 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To clear all mailbox usage counts, [751], [650] press 2 To continue holding, press 1 [651], [392] To customise your mailbox, press 3 [752], [745], [652], [742], [699], [670] [711], [663], [652], [649], [200], [212], [670] To delete all caller ID numbers, press [653], [392]...
Page 334 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To end recording, hang up [667] To cancel your message, press , if you have a touch tone phone To end recording, hang up or press 1 [668], [702] for more features To end recording, press 1...
Page 335 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase and try again, press 3 [732], [603], [678], [614], [677] [732], [601], [678], [677] [732], [603], [678] To erase this message, press 3 [717], [706], [679], [726], [753], [208] [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [706], [679], [753], [208]...
Page 336 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [688] press 1 For memory usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5 To generate call account report, press...
Page 337 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To let the caller select prompt [759], [760], [761], [696], [605] language, press 4 To make this message private, press 1 [697], [392] To message scan, press 8 [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753],...
Page 338 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To reach the covering extension, [710] press 2 To receive the message, press 1 [268], [711], [690] [268], [711], [690], [275] [711], [663], [648], [201], [210], [212], [670] [711], [663], [648], [201], [210], [670] [711], [663], [652], [649], [200], [212], [670] To record a message for external...
Page 339 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To replay the previous message [722] information, press 1 To play the next message's information, press 2 To play the message, press 3 To replay the previous message, press [723], [706], [703] To replay the previous message, press [717], [724], [706], [679], [726], [734], [683],...
Page 340 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To rewind, press 5 [717], [725], [734], [683], [670] [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753], [698] To select caller select mode, press 1 [735] To select without message mode, press 2...
Page 341 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To set the group distribution lists, [637], [636], [634], [743] press 4 [637], [636], [634], [743], [628] To set up mailbox, press 1 [744] To set class of service, press 2 To set the clock, press 3 To set up message waiting [745]...
Page 342 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) To turn off the prompt, press 3 [647], [750], [757] [714], [680], [757] To schedule, press 1 [758] To use continuously, press 2 To not use, press 3 To use the system prompt, press 1 [759], [760], [761], [604] [759], [760], [761], [696], [605]...
Page 343 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY FOUR [HOUR] [782] TWENTY FOUR [MINUTE] [783] TWENTY FOURTH [784] TWENTY NINE [785] TWENTY NINE [MINUTE] [786] TWENTY NINTH [787] TWENTY ONE [788] TWENTY ONE [HOUR] [789] TWENTY ONE [MINUTE] [790]...
Page 344 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Use call waiting on busy signal [811] enabled Use the hash sign key as a wild card [137], [812] character Use the pound sign key as a wild card [137], [813] character Verification deleted...
Page 345 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) ZERO [830] Break mode first operator's extension [831] is (extension number) Break mode first operator's extension [832] is not assigned Break mode second operator's [833] extension is (extension number) Break mode second operator's [834] extension is not assigned...
Page 346 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter a class of service number from [844] 1 to 62 THOUSAND [845] Enter a message length from 1 to 6 [846] minutes or 0 for unlimited length Enter the total message time available [847] per mailbox...
Page 347 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Call forwarding not accepted [861] Please check the destination number To forward to your Telephone number [862] 1, press 1 To forward to your Telephone number [863] 2, press 2 To forward to the other number, press [864]...
Page 348 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Message length is unlimited [880] Total message time available per [881] mailbox is unlimited Remote Call Forward to CO disabled [882] Remote Call Forward to CO enabled [883] Delete message confirmation [884] disabled...
Page 349 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Current company greeting setting is [897] disabled To change company greeting number, [898] press 1 To set system greeting, press 2 To disable, press 3 If you really want to erase, press 1 [899] If not, press 2 To set Automatic mode, press 1...
Page 350 MESSAGE MANAGER'S GUIDE Table 81 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter a message retention time up to [913] 30 days or 0 for unlimited days Enter a group number from 1 to 17 [914] [Linked Prompts List] Subscriber Service Table 82 [824]...
Page 351 MESSAGE MANAGER'S GUIDE Receive Message Table 83 [317] Message recorded by (mailbox number) [325] Message transferred via (mailbox number) [ 13] and transferred via (mailbox number) [ 12] and (mailbox number) [ 12] and (mailbox number) [318] Message recorded on (date) [824] You have (number) [ 17]...
Page 352 MESSAGE MANAGER'S GUIDE External Message Delivery Table 88 [158] External delivery message scheduled for [592] This message is from (name) (name) [379] on (date) [377] of (company name) [ 17] at (time) [157] External delivery message for (name) [161] External delivery message will be sent to [815] was erased (name)
Page 353: Glossary
Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA series and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA series, the KX-TD816 or the KX-TD1232.
Page 354 Glossary Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service.
Page 355 Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (outside [CO] line to several extensions) terminates on telephones and VPS ports.
Page 356 Glossary External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations. External Message Delivery Redial Allows the System Administrator to instruct the VPS when making external message deliveries how many attempts to make when the line is busy or when there is no answer.
Page 357 Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper (pager), (5) transfer the caller to the operator, or...
Page 358 Glossary Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone. Mailbox Capacity (messages) The number of messages that can be recorded in a subscriber's mailbox: should be set between 5 and 100 messages by the System Administrator or the System Manager.
Page 359 Glossary Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorised by the System Administrator or the System Manager). There are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a telephone, or (3) by a beeper (pager).
Page 360 Glossary Personal Greeting for Caller ID (Available with APT/DPT Integration only.) A subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers. Each greeting supports up to 8 Caller ID numbers. Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 mailboxes.
Page 361 Glossary Review Repeats a message. Rewind Replays the last 4 seconds of a message. Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox. SAVE One of the utility commands that is used to save VPS data to a personal computer.
Page 362 Glossary System Group Distribution List The VPS can maintain up to 20 distribution lists, each containing a maximum of 20 mailboxes. Each list is referenced by a System Group Distribution List number and is assigned via system administration. A recording into a System Group Distribution List number will go into the mailboxes of all group members.
Page 363 Glossary Voice Processing System (e.g., Panasonic KX-TVP50). Installation Manual...
Page 364 Glossary Installation Manual...
Page 365: Index
Index Index...
Page 366 Index Alternate extension group Group distribution list—personal APT integration Group distribution list—system Auto configuration Auto forwarding Automated attendant Hardware settings Hold Holiday service Broadcasting messages Busy coverage mode Inband Integration Incomplete call handling service Call services Initializing the system Call Transfer No Answer Time Intercom paging Call transfer status Interview service...
Page 367 Index Receive message Remote Call Forwarding Set Rotary telephone service RS-232C Parameters Service access commands Service mode Special feature authorization Specifications System administration System administrator's guide System clock System components System management System manager's guide System reports Time service Time synchronisation Troubleshooting Trunk service Twenty-four-hour time stamp...
Page 368 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME and its licensee.

Panasonic KX-TVP50E Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Ta Analogue Pbx and Kx-Td Digital Pbx

5 Customising the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration - Mailboxes

B3 System Administration - Setting Cos (Class of Service)

Parameters

B4 System Administration - Port/Trunk Service

B5 System Administration - Service Settings

B6 System Administration - System Parameter Settings

B7 System Administration - Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Changing the Service Mode Setting

C6 Changing the Company Greeting Setting

C7 Checking System Usage (System Reports)

C8 Delivering Messages

C9 Customising the System Manager'smailbox

C10 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customising the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Messages

D7 Remote Call Forwarding Set

D8 List of Prompts for Voice Mail and Aa Service

D9 List of Modifiable Prompts

Glossary

Index

Quick Links

Troubleshooting

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Summary of Contents for Panasonic KX-TVP50E