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Motorola A1000 Service Manual
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Motorola A1000 Service Manual

Gsm and wcdma 900/1800/1900/2100 mhz
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Download this manual See also: Owner's Manual, User Manual
Level 1 and 2 Service Manual
A1000

Wireless Telephone

A1000
GSM and WCDMA 900/1800/1900/2100 MHz

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Summary of Contents for Motorola A1000

  • Page 1: Wireless Telephone

    Level 1 and 2 Service Manual A1000 Wireless Telephone A1000 GSM and WCDMA 900/1800/1900/2100 MHz...

  • Page 3: Table Of Contents

    A1000 Exploded View Parts List ........
  • Page 4 Contents A1000 October 4, 2004 6809490A77-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications Table 1. Specifications General Function Specification Frequency Range EGSM TX: 880 - 915 MHz Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124 Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 975 ≤ n ≤ 1023 RX: 925 –...
  • Page 10 Specifications A1000 Table 2. GSM System General Function Specification Speech Coding Type Regular Pulse excitation/linear predictive coding with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS/PCS...

  • Page 11: Product Overview

    Product Overview Product Overview The A1000 is Motorola’s next evolution of a smart phone 3G device. This product provides high speed network access and rich multimedia content all in a superior voice centric unit. A video camera and GPS functionality provide additional value by offering unique business and entertainment solutions.
  • Page 12 Product Overview A1000 theatres, sightseeing, shopping • Receive information through alerts or display on map ahead of traffic congestion. • Receive roadside assistance, with rescue service network and location information from the cellular network used to complement any information the pedestrian/driver is able to provide.

  • Page 13: Operation

    Figure 1. Indicators, in the form of icons, are displayed on the LCD. Game A Key Earpiece Camera Camera Key Game B Key Speakerphone Key Volume Keys Lock Key Navigation End Key Send Key 3 Key 3 Key Figure 1. A1000 Controls (Front and Right Side View) 6809490A77-O October 4, 2004...
  • Page 14 Operation A1000 1.2 Mega Pixel Camera Figure 2. Phone Controls (Rear View) Color Display The top section of the color display shows available applications. Figure 3 shows some of the indicators that you may see at the top of the display when using your phone.

  • Page 15: Status Bar

    Level 1 and 2 Service Manual Operation 020850-o Figure 3. Home Screen Display Status Bar The status bar at the bottom of the telephone display shows the following status indicators: Battery Alert Location Message Strength Mode Clock Mode Keyboard Bluetooth Phone Network Signal...
  • Page 16 Operation A1000 ➧ Bluetooth functionality is not implemented in the initial release of this product. Bluetooth – Shows the current status of the Bluetooth radio system. The color indicates the Bluetooth status: Off: Gray On: White Connect: Green On means Bluetooth is enabled, but not connected to a Bluetooth-capable device.

  • Page 17: User Interface Structure

    Battery fully charged to battery charger) User Interface Structure Menu Navigation The A1000 telephones use a simplified icon and list-based user interface. Opening Applications The communicator has many built-in applications for communications, personal organization, and entertainment. Every application has an associated icon.

  • Page 18: Alert Settings

    Home screen. You don’t have to close applications — just open the next one. Changes or entries are always automatically saved. The application icons (see Table 5) open communicator applications: Table 5: A1000 Application Icons Agenda Messaging Games Calculator...

  • Page 19: Battery Function

    Level 1 and 2 Service Manual Operation Battery Function Battery Charge Indicator The telephone displays a battery charge indicator icon in the home screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.

  • Page 20: Tools And Test Equipment

    Digital Multimeter Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, call (847) 538-8023 or fax (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

  • Page 21: Disassembly

    Level 1 and 2 Service Manual Disassembly Disassembly This section describes how to disassemble an A1000 telephone. Tools and equipment used are listed in Table 6, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).

  • Page 22: Removing And Replacing The Battery

    (short circuit) and become quite hot. You must install and charge the battery to use the phone. Caution: The phone is designed to be used only with Motorola Original batteries and accessories. We recommend that you store batteries in their protective cases when not in use.
  • Page 23 Level 1 and 2 Service Manual Disassembly Insert the battery, top first, under the tab at the top of the battery compart- ment, then press the top of the battery into place. Replace the battery door (see page 17). 6809490A77-O October 4, 2004...

  • Page 24: Removing And Replacing The Usim

    Disassembly A1000 Removing and Replacing the USIM The UMTS Subscriber Identity Module (USIM) contains the phone number, service details, and phonebook/message memory. The phone can use GSM SIM cards, but not all features will be available. Do not bend or scratch the USIM card. Avoid exposing it to static electricity, water, or dirt.

  • Page 25: Removing And Replacing The Rear Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. To Remove the Rear Housing Ensure the phone is off. Remove the battery door.
  • Page 26 Disassembly A1000 Lift the rear housing up and off of the phone. Figure 8. Removing the Rear Housing (Continued) To Replace the Rear Housing Align the rear housing to the front housing. Lower the rear housing onto the front housing. Press it into place.

  • Page 27: Removing And Replacing The Transceiver Board

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. To Remove the Transceiver Board Ensure the phone is off. Remove the battery door.
  • Page 28 Disassembly A1000 Using the disassembly tool, slide the keypad under the front housing Front Housing Figure 10. Removing the Transceiver Board To Replace the Transceiver Board Align the front housing over the transceiver board. Lower the front housing onto the transceiver board and press it into place.

  • Page 29: Removing And Replacing The Gaming Buttons

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Gaming Buttons To Remove the Gaming Buttons Ensure the phone is off. Remove the battery door. Remove the battery. Remove the USIM. Remove the rear housing. Remove the transceiver board. Using plastic tweezers, carefully lift the gaming button assembly from the front housing.

  • Page 30: Removing And Replacing The Navigation Buttons

    Disassembly A1000 Removing and Replacing the Navigation Buttons To Remove the Navigation Buttons Ensure the phone is turned off. Remove the battery door. Remove the battery. Remove the USIM. Remove the rear housing. Remove the transceiver board. Use the plastic tweezers to grasp the button assembly and lift it out of the front housing.

  • Page 31: Removing And Replacing The Battery Shield

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Battery Shield To remove the battery shield Ensure the phone is turned off. Remove the battery door. Remove the battery. Remove the USIM. Remove the rear housing. Using tweezers, release the locking tabs by separating the rear housing wall from the battery shield.

  • Page 32: Removing And Replacing The Joystick Assembly

    Disassembly A1000 Removing and Replacing the Joystick Assembly To Remove the Joystick Assembly Ensure the phone is off. Remove the battery door. Remove the battery. Remove the USIM. Remove the rear housing. Remove the transceiver board. Disengage the locking tabs on either side of the joystick assembly.
  • Page 33 Level 1 and 2 Service Manual Disassembly Using the disassembly tool, disengage the joystick flex from its connector. Disassembly Tool Joystick Flex Figure 15. Removing and Replacing the Joystick Assembly To Replace the Joystick Assembly Align the joystick flex with its connector and press it into place. Align the 2 joystick locking tabs with the transceiver board and snap it into place.

  • Page 34: Removing And Replacing The Display Assembly

    Disassembly A1000 Removing and Replacing the Display Assembly To remove the Display Assembly Follow the procedures to remove the: • Battery Door • Battery • USIM Card • Rear Housing • Transceiver board • Joystick Assembly Using the disassembly tool, disengage the display flex from its connector.
  • Page 35 Level 1 and 2 Service Manual Disassembly Transceiver Board Display Locking Display Assembly Figure 17. Removing the Display Assembly To Replace the Display Assembly Align the display assembly with the transceiver board. Snap the 2 display locking tabs into place. Carefully press the display flex connector into the transceiver board display connector.

  • Page 36: Removing And Replacing The Mft Assembly

    Disassembly A1000 Removing and Replacing the MFT Assembly MFT Assembly To Remove the Follow the procedures to remove the: • Battery door • Battery • USIM Card • Rear Housing • Transceiver Board • Joystick Assembly • Display Assembly Disengage the 2 MFT assembly locking tabs.

  • Page 37: Removing And Replacing The Camera/Gaming Keypad

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera/Gaming Keypad Camera/Gaming Keypad To Remove the Follow the procedures to remove the: • Battery door • Battery • USIM Card • Rear Housing • Transceiver board • Joystick Assembly •...
  • Page 38 Disassembly A1000 Lift the camera/gaming keypad away from the transceiver board. Camera/Gaming Camera/Gaming Disassembly Keypad Keypad Flex Tool Connector Figure 20. Disconnecting the Camera/Gaming Flex Connector To Replace the Camera/Gaming Keypad Align the camera/gaming keypad flex with its connector on the transceiver board and press it into place.

  • Page 39: Removing And Replacing The Camera

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera Camera To Remove the Follow the procedures to remove the: • Battery door • Battery • USIM Card • Rear Housing • Transceiver board • Display Assembly • MFT Assembly •...

  • Page 40: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit through- out its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into the four sections shown in Figure 22.
  • Page 41 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification Label International Mobile Equipment Identity (IMEI) The IMEI number is a number unique to the PCB and is stored within the phone's memory. The IMEI number is divided into the four sections shown in Figure 23. IMEI 16 Digits 6 Digits 2 Digits...

  • Page 42: Troubleshooting

    Troubleshooting A1000 Troubleshooting Table 7. Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 43: Programming: Software Upgrade And Flexing

    Level 1 and 2 Service Manual Troubleshooting Table 7. Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy b) Earpiece speaker defective. Temporarily replace speaker with a known good speaker. Ensure good connection. Place a call and verify improvement in earpiece audio.

  • Page 44: Part Numbers

    Part Numbers A1000 Part Numbers This section provides a reference for the parts associated with A1000 telephones. Related Publications Motorola A1000 Wireless Phone User Guide, English 68XXXXXX62 Motorola A1000 Wireless Phone Reference Guide, English 68XXXXXX61 October 4, 2004 6809490A77-O...

  • Page 45: A1000 Exploded View Parts List

    Level 1 and 2 Service Manual Part Numbers A1000 Exploded View Parts List Table 8. A1000 Exploded View Parts List Motorola Motorola Item Description Item Description Part No. Part No. SHN9737A Battery door assembly 0587239Y01 Grommet, Camera SNN5697A Battery 1590039N02...

  • Page 46: Exploded View Diagram

    Part Numbers A1000 Exploded View Diagram Figure 24. Exploded View Diagram October 4, 2004 6809490A77-O...

  • Page 47: Accessories

    Level 1 and 2 Service Manual Part Numbers Accessories Table 9. List of Accessories Description Part Number Battery (1600 mAh) SNN5697 Desktop Charger (dual pocket) SPN5204 Rapid Travel Charger (US/Thia) SPN5049 Rapid Travel Charger (HK) SPN5051 3-Prong Power Adapter (UK) SYN7455 Power Adapter (Australia) SYN8127...
  • Page 48 1 and 2 A1000 6809490A77-O-A Level 1 and 2 Service Manual Index Index exploded view parts list 41 Airplane mode status bar indicator 12 turning on and off 12 FCC rules 1 alert mode flashing and flexing 39 changing 11...
  • Page 49 Index A1000 names contact information 4 product 1 replacing navigation buttons, removing and replacing 26 battery 18 network battery door 17 status bar indicator 12 battery shield 27 camera 35 display assembly 30 gaming buttons 25 operation 9 joystick assembly 28...
  • Page 50 Level 1 and 2 Service Manual Index test equipment 16 tools, disassembly 16 UMTS 12 USIM card installing –20 USIM, removing and replacing 20 vibrate mode indicator 11 turning on and off 11 voice message indicator 12 warranty service 3 6809490A77-O-A October 4, 2004 Index-3...
  • Page 52 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc ® Reg. U.S. Pat. & Tm. Off. © 2004 Motorola, Inc. All rights reserved. Personal Communications Sector, 1500 Gateway Blvd. Boynton Beach, FL 33426-8292...

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