Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......13 Removing the base cover..........14 ....................14 Procedure Replacing the base cover..........16 ....................
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Replacing the memory modules........23 ....................23 Procedure ..................24 Post-requisites Removing the hard drive..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the hard drive..........28 ....................28 Procedure ..................28 Post-requisites Removing the solid-state drive........29 ................... 29 Prerequisites ....................29 Procedure Replacing the solid-state drive........
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Replacing the keyboard..........40 ....................40 Procedure ..................40 Post-requisites ..............40 Folding the Keyboard Cables Removing the palm-rest assembly....... 43 ....................43 Prerequisites ....................43 Procedure Replacing the palm-rest assembly........48 ....................48 Procedure ..................48 Post-requisites Removing the coin-cell battery........49 ................... 49 Prerequisites ....................
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Replacing the fans............58 ....................58 Procedure ..................58 Post-requisites Removing the power-adapter port....... 59 ................... 59 Prerequisites ....................59 Procedure Replacing the power-adapter port....... 62 ....................62 Procedure ..................62 Post-requisites Removing the I/O board..........63 ................... 63 Prerequisites ....................63 Procedure Replacing the I/O board..........65 ....................
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Replacing the heat sink..........74 ....................74 Procedure ..................74 Post-requisites Removing the speakers..........76 ....................76 Prerequisites ....................76 Procedure Replacing the speakers..........78 ....................78 Procedure ..................78 Post-requisites Removing the subwoofer..........80 ................... 80 Prerequisites ....................80 Procedure Replacing the subwoofer..........82 ....................82 Procedure ..................
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Replacing the display bezel...........91 ....................91 Procedure ..................91 Post-requisites Removing the display panel..........92 ....................92 Prerequisites ....................92 Procedure Replacing the display panel..........95 ....................95 Procedure ..................95 Post-requisites Removing the camera..........97 ....................97 Prerequisites ....................97 Procedure Replacing the camera..........99 ....................
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108 ..................108 Prerequisites ....................109 Procedure Replacing the display back-cover and antenna assembly..............110 ....................110 Procedure ..................110 Post-requisites Flashing the BIOS............111 Diagnostics..............112 Getting help and contacting Dell......... 114 ................. 114 Self-help resources ..................114 Contacting Dell...
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
GUID-1561CADD-776A-4966-98A8-1E4DAD0B4974 Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Screw image Battery Computer base M2x5 T8 Hard-drive Computer base M2x5 assembly Hard-drive Hard drive M3x3...
GUID-06588814-2678-4667-9FF9-C009F4BCE185 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-1252A4A4-17E5-470C-8DF5-FCAE5D6B55A3 Procedure Close the display and turn the computer over. Loosen the captive screw that secures the base cover to the computer base.
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Disconnect the battery cable from the system board.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-70D3BCAD-209B-43A0-B563-11AE7C85578A Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-0C370AA3-39CD-418F-B0C0-9747ADD48E61 Prerequisites Remove the base cover. GUID-C687189F-F609-46D6-97DD-E6D51CEBE134 Procedure Remove the battery cable from the routing guides on the computer base.
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Remove the five screws (M2x5 T8) that secure the battery to the computer base. Using the pull tab, lift the battery, along with its cable, off the computer base.
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Turn the computer over, open the display, and press and hold the power button for five seconds to ground the system board.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B6BA1219-85DB-4222-BD97-6ADB162E7DB3 Procedure Slide the battery in the slot on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-049F47A2-1383-4B8F-A936-163A66D04BA2 Prerequisites Remove the base cover. GUID-D2C0013B-8B21-42E2-AE29-C08DA01CB3F2...
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Remove the memory module from the memory-module slot.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4BB87D55-5993-4FF8-873F-6B0327B0AAEF Procedure Align the notch on the memory module with the tab on the memory-module slot...
Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. GUID-236C7687-3216-456C-A13C-2F69674BC7B5 Post-requisites Replace the base cover.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
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Lift the hard-drive assembly, along with its cable, off the computer base. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
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Remove the hard-drive bracket off the hard drive.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. GUID-DE0DB393-3AB9-41AD-A8DE-071073771231...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
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Slide and remove the solid-state drive from the solid-state drive slot.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. GUID-F43E0F48-6AE0-4FA8-9D33-4565FF316C2B...
Replace the screw (M2x3) that secures the solid-state drive to the computer base. GUID-AE7ECB70-187F-4B55-B064-D848E8B056A4 Post-requisites Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-3C63A198-AEF4-4A5C-8332-3DBE7C0BA47D Prerequisites Remove the base cover. GUID-FAA0A60B-E724-4C05-A633-F119CF394281 Procedure Disconnect the antenna cables from the wireless card.
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Slide and remove the wireless card from the wireless-card slot.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9B04AD7A-328B-46A1-B8E5-1495F8DB3DD0 Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black GUID-22E85947-ED90-4695-8CC1-7DFBFAA4C70E...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-111AF520-E9B2-44D2-BC1A-96AD6C9D7A1D Prerequisites Remove the base cover. GUID-31276FD2-4AF6-4FC0-996F-F49B311180E2 Procedure Turn the computer over and open the display as far as possible.
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Carefully turn the keyboard over and place it on the palm-rest assembly. Open the latches and disconnect the keyboard cable and the keyboard-backlight cable from the system board.
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Lift the keyboard, along with the cables, off the palm-rest assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-08BFA655-500C-4492-8644-3795FA336860 Procedure NOTE: If you are installing a new keyboard, fold the cables the same way they are folded on the old keyboard.
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The cables on the keyboard are not folded when you receive a replacement keyboard. Follow these instructions to fold the cables on the replacement keyboard the same way they are folded on the old keyboard. NOTE: Keyboard-backlight cable is present only on a backlit-keyboard. Place the keyboard on a flat and clean surface.
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Gently fold the keyboard cable with the end aligned at the fold line as shown in the image.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-CBE4B1C7-12A0-4388-BAD2-18B99AE0CFBC Prerequisites Remove the base cover. Remove the battery.
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Remove the two screws (M2x5) that secure the palm-rest assembly to the computer base. Close the display and turn the computer over.
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Remove the four screws (M2x5) that secure the palm-rest assembly to the computer base.
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Lift the computer base and using a plastic scribe, release the tabs on the palm- rest assembly from the slots on the computer base. Turn the computer over and open the display as far as possible.
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Lift the palm-rest assembly off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-D30CEBC2-E33B-40C2-9178-352A0FACA7FC Procedure Align the screw holes on the palm-rest assembly with the screw holes on the computer base and snap the palm rest into place.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
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Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-038582F0-E0F0-456C-BE93-79AB02311711 Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4E2BE14F-6641-4FA5-8393-1D705E89011F Prerequisites Remove the base cover. Remove the battery.
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Lift the status-light board off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F790821E-ACC3-4727-9074-DEAA58C40DBC Procedure Using the alignment posts, place the status-light board in the slot on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4E2BE14F-6641-4FA5-8393-1D705E89011F Prerequisites Remove the base cover. Remove the battery.
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Lift the left fan, along with its cable, off the computer base. Disconnect the right-fan cable from the system board.
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Lift the right fan, along with its cable, off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-595E567B-881C-477D-96B7-5808B2FDA986 Procedure Using the alignment posts, place the right fan on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-57B854EB-0FFF-49FA-B005-0539FF278025 Prerequisites Remove the base cover. Remove the battery.
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Remove the power-adapter port cable from the routing guides on the computer base and turn the computer over.
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Remove the cable through the slots on the computer base and lift the power- adapter port along with its cable off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-69394734-CD91-4D90-BD23-AD4056766042 Procedure Insert the power-adapter port into the slot on the computer base.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4E2BE14F-6641-4FA5-8393-1D705E89011F Prerequisites Remove the base cover. Remove the battery.
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Pull the release tab and lift the I/O board off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-C7A35960-9C59-4BE5-B9A2-BF7E65563CC9 Procedure Align and place the I/O-board on the computer base.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
GUID-72EBFBA6-B72F-4A48-81CB-1C6DE2B6666E Procedure Using the pull-tab, disconnect the display cable from the system board. Disconnect the power-adapter port cable from the system board. Turn the computer over and open the display. Disconnect the speaker cable from the system board. Peel the tape that secures the I/O-board cable to the system board to open the latch and disconnect the I/O-board cable from the system board.
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Disconnect coin-cell battery cable from the system board.
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Lift the system board at an angle, slide and release the ports from the slots on the computer base. 10 Remove the speakers. Remove the heat sink.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
GUID-A686CB27-60DF-428A-AD89-AA595DB7DCDD Post-requisites Replace the fans. Replace the board. Replace the palm-rest assembly. Replace the keyboard. Replace the wireless card. Replace the solid-state drive. Replace the memory modules. Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
GUID-B122BFA2-CDAE-4E25-A613-AB99E89D02AC Procedure NOTE: The appearance of the heat sink on your computer may differ from the image shown in this chapter. Place the system board on a clean and flat surface. In sequential order (indicated on the heat-sink), loosen the captive screws that secure the heat sink to the system board.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.
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Replace the memory modules. Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. 10 Replace the battery. Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B352B886-23F6-4303-8354-70A99B97C355 Prerequisites Remove the base cover. Remove the battery.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-A231D39F-9132-4613-8D22-3BA540C7830A Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker.
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10 Replace the battery. Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-57DB760A-2F55-4195-A39D-F4612B8A0C67 Prerequisites Remove the base cover. Remove the battery.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-690FE132-660D-4D0B-9C1B-0C0FA0BEA347 Procedure NOTE: The rubber grommets may get pushed out while replacing the subwoofer.
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Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. 10 Replace the battery. Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B5230F2E-487B-4214-A52B-237499DD89AF Prerequisites Remove the base cover. Remove the battery.
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Slide the display cable and antenna cables through the slots on the computer base. Remove the four screws (M2x5) that secure the display assembly to the computer base.
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Lift the display assembly off the computer base.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-20513DC8-46A2-43D0-9037-C0681DDE3299 Procedure Align the screw holes on the display assembly with the screw holes on the computer base.
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Replace the battery. Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F47EE1A7-D628-4A62-BC98-CF367FD14FE1 Prerequisites Remove the base cover. Remove the battery.
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Lift the display bezel off the display assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-A78695C2-DF5F-471D-8C95-AC5B01ABBB7D Procedure Align the display bezel with the display back-cover, and gently snap the display bezel into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-1B921F65-013D-4B22-AF4D-6E0688BE2C02 Prerequisites Remove the base cover. Remove the battery.
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Gently lift the display panel and turn it over. Peel off the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.
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Lift the display panel off the display back-cover and antenna assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-31CC13B0-7DE7-4072-BF45-2E61E056782E Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-A81DE201-ECFF-4FB3-97C7-410B28BA9C0E Prerequisites Remove the base cover. Remove the battery.
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Disconnect the camera cable from the camera.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8D6DFB3B-3EB9-43F2-AAD2-077C5B8F068C Procedure Connect the camera cable to the camera. Adhere the tape that secures the camera cable to the camera.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-17F08195-0F73-43BA-AE47-5A94D212A368 Prerequisites Remove the base cover. Remove the battery.
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Lift the display cable off the display back-cover and antenna assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-B4CEE598-7EA7-4863-9042-0B8A17ADAF91 Procedure Align the display cable with the slots on the display back-cover and antenna assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-FD772283-A563-47E4-879F-0A972338692A Prerequisites Remove the base cover. Remove the battery.
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Remove the four screws (M2x3) that secure the display hinges to the display back-cover. Remove the two screws (M2x3) that secure the bracket assembly to the display back-cover. Release the display hinge and bracket assembly from the latches on the display back-cover.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-9271F4F3-577E-466C-9E3D-35E8A759D25A Procedure Slide the hinge and bracket assembly under the latches on the display back- cover and snap it into place.
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Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. Replace the battery. Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-FB117589-0724-4398-AF92-6CA56F7F5134 Prerequisites Remove the base cover. Remove the battery.
GUID-1337DEAC-5B2F-4448-B67D-567421B35431 Procedure After performing the steps mentioned in the pre-requisites, we are left with the display back-cover and antenna assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-DE1F87B0-274E-4E23-89C1-ADDD8A4BC807 Procedure Place the display back-cover and antenna assembly on a clean, flat surface.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
GUID-48AB2252-0DD5-45D3-A348-0ADF65F0BF2A Diagnostics Power and battery-status light/ hard-drive activity light: Indicates the battery- charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
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Light pattern Problem description Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI/video card failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white –...
GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
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NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.