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Dell Inspiron 15 5000 Service Manual
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Dell Inspiron 15 5000 Service Manual

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Inspiron 15 5000
Service Manual
Regulatory Model: P66F
Regulatory Type: P66F002/P66F003
November 2020
Rev. A03

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Summary of Contents for Dell Inspiron 15 5000

  • Page 1 Inspiron 15 5000 Service Manual Regulatory Model: P66F Regulatory Type: P66F002/P66F003 November 2020 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Removing the optical drive..................12 Procedure.....................................12 Chapter 4: Replacing the optical drive..................14 Procedure.....................................14 Chapter 5: Removing the base cover....................15 Prerequisites..................................
  • Page 4 Procedure....................................28 Post-requisites................................... 28 Chapter 13: Removing the coin-cell battery................. 29 Prerequisites..................................29 Procedure....................................29 Chapter 14: Replacing the coin-cell battery................. 30 Procedure....................................30 Post-requisites...................................30 Chapter 15: Removing the I/O board.................... 31 Prerequisites..................................31 Procedure.....................................31 Chapter 16: Replacing the I/O board....................32 Procedure....................................32 Post-requisites................................... 32 Chapter 17: Removing the hard drive................... 33 Prerequisites..................................33 Procedure....................................33 Chapter 18: Replacing the hard drive...................
  • Page 5 Procedure....................................44 Post-requisites................................... 44 Chapter 25: Removing the system-board assembly..............45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the system-board assembly..............49 Procedure....................................49 Post-requisites...................................49 Chapter 27: Removing the heat-sink assembly................50 Prerequisites..................................50 Procedure....................................50 Chapter 28: Replacing the heat-sink assembly................52 Procedure....................................52 Post-requisites...................................52 Chapter 29: Removing the touch pad...................53 Prerequisites..................................53 Procedure....................................53 Chapter 30: Replacing the touch pad...................56...
  • Page 6 Procedure....................................63 Post-requisites...................................63 Chapter 37: Removing the display panel..................64 Prerequisites..................................64 Procedure....................................64 Chapter 38: Replacing the display panel..................66 Procedure....................................66 Post-requisites...................................66 Chapter 39: Removing the display hinges..................67 Prerequisites..................................67 Procedure.................................... 67 Chapter 40: Replacing the display hinges..................69 Procedure....................................69 Post-requisites...................................69 Chapter 41: Removing the display cable..................70 Prerequisites..................................70 Procedure....................................70...
  • Page 7 Procedure....................................80 Post-requisites...................................80 Chapter 49: Removing the palm rest and keyboard assembly............81 Prerequisites..................................81 Procedure.....................................81 Chapter 50: Replacing the palm rest and keyboard assembly............83 Procedure....................................83 Post-requisites................................... 83 Chapter 51: Diagnostics.......................84 Chapter 52: Getting help and contacting Dell................85 Contents...

  • Page 8: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    NOTE: The color of your computer and certain components may appear differently than shown in this document. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list Component Secured to Screw type Quantity Screw image...
  • Page 10 Component Secured to Screw type Quantity Screw image Panel Palm rest and keyboard M2x3 assembly Power-adapter port Palm rest and keyboard M2x3 assembly Power-button board Palm rest and keyboard M2x2 Big Head assembly System board Palm rest and keyboard M2.5x5 assembly Touch pad Palm rest and keyboard...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Remove the screw that secures the optical-drive assembly to the base cover.
  • Page 13 a. optical drive b. M2x3 screws (2) c. optical-drive bracket 6. Pull the optical-drive bezel carefully to remove it from the optical drive. a. optical-drive bezel b. optical drive c. tabs (3) Removing the optical drive...

  • Page 14: Chapter 4: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 15: Chapter 5: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites About this task Remove the optical drive.
  • Page 16 a. palm rest and keyboard assembly b. plastic scribe c. base cover NOTE: Follow step 4 and 5 only if you want to further remove any component from the computer. 4. Disconnect the battery cable from the system board. a. battery cable b.

  • Page 17: Chapter 6: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the battery cable to the system board, if applicable.

  • Page 18: Chapter 7: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 19 b. memory module c. memory-module slot Removing the memory modules...

  • Page 20: Chapter 8: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 21: Post-Requisites

    Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the memory modules...

  • Page 22: Chapter 9: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 23 1. M2x3 screw 2. wireless-card bracket 3. antenna cables (2) 4. wireless card 5. wireless-card slot Removing the wireless card...

  • Page 24: Chapter 10: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 25: Post-Requisites

    1. wireless card 2. notch 3. wireless-card slot 4. tab 5. antenna cables (2) 6. M2x3 screw 7. wireless-card bracket Post-requisites Steps 1. Replace the base cover. 2. Replace the optical drive. Replacing the wireless card...

  • Page 26: Chapter 11: Removing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 27 5. M2x2 screws (2) 6. optical-drive interposer Removing the optical-drive interposer...

  • Page 28: Chapter 12: Replacing The Optical-Drive Interposer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the optical-drive interposer with the screw holes on the palm rest and keyboard assembly.

  • Page 29: Chapter 13: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 30: Chapter 14: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Adhere the coin-cell battery to the palm rest and keyboard assembly.

  • Page 31: Chapter 15: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.

  • Page 32: Chapter 16: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 33: Chapter 17: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 34 5. hard-drive assembly 6. palm rest and keyboard assembly 4. Disconnect the interposer from the hard-drive assembly. a. hard-drive assembly b. interposer 5. Remove the screws that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. a.

  • Page 35: Chapter 18: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 36: Chapter 19: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 37 4. Lift the battery off the palm rest and keyboard assembly. a. M2.5x5 screw b. battery c. palm rest and keyboard assembly Removing the battery...

  • Page 38: Chapter 20: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 39: Chapter 21: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 40 1. system board 2. latch 3. palm rest and keyboard assembly 4. touch-pad bracket 5. tab 6. status-light board 7. status-light board cable Removing the status-light board...

  • Page 41: Chapter 22: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the status-light board into the slot on the palm rest and keyboard assembly.

  • Page 42: Chapter 23: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 43 5. routing guides Removing the speakers...

  • Page 44: Chapter 24: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment posts, place the speakers in the slots on the palm rest and keyboard assembly and snap the speakers into place.

  • Page 45: Chapter 25: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 46 a. M2.5x5 screws (2) b. right display hinge c. system board 3. Open the latch and disconnect the display cable from the system board. 4. Lift the latch and pull the optical-drive interposer cable from the system board and the optical-drive interposer. 5.
  • Page 47 1. optical-drive interposer cable 2. latches (4) 3. status-light board cable 4. speaker cable 5. coin-cell battery cable 6. keyboard cable 7. touch-pad cable 8. keyboard backlight cable 9. display cable 8. Remove the screws that secures the system board to the palm rest and keyboard assembly. 9.
  • Page 48 a. M2.5x5 screw b. system board c. M2.5x5 screw 11. Lift the latch and pull the power-adapter port cable from the system board. 12. Disconnect the power-button cable from the system board. 13. Peel off the power-adapter port cable from the back of the heat-sink assembly. 1.

  • Page 49: Chapter 26: Replacing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 50: Chapter 27: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 51 1. heat-sink assembly 2. system board 3. captive screws (4) 4. fan cable Removing the heat-sink assembly...

  • Page 52: Chapter 28: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 53: Chapter 29: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 54 1. touch-pad cable 2. latch 3. tape 4. touch pad 5. keyboard backlight cable 6. palm rest and keyboard assembly 4. Remove the screws that secure the touch-pad bracket to the palm rest and keyboard assembly. 5. Lift the touch-pad bracket off the palm rest and keyboard assembly. 1.
  • Page 55 a. M2x2 screws (4) b. palm rest and keyboard assembly c. touch pad Removing the touch pad...

  • Page 56: Chapter 30: Replacing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal.

  • Page 57: Chapter 31: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 58 1. M2.5x5 screws (4) 2. display hinges (2) 3. display assembly 4. palm rest and keyboard assembly 6. Lift the palm rest and keyboard assembly off the display assembly. a. display hinges (2) b. palm rest and keyboard assembly c. display assembly Removing the display assembly...

  • Page 59: Chapter 32: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the palm rest and keyboard assembly on the display assembly.

  • Page 60: Chapter 33: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.

  • Page 61: Chapter 34: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task Align the display bezel with the display back-cover, and gently snap the display bezel into place.

  • Page 62: Chapter 35: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.

  • Page 63: Chapter 36: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the camera cable to the camera module.

  • Page 64: Chapter 37: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 65 5. Lift the display panel away from the display back-cover. 1. display panel 2. tape 3. display cable 4. display back-cover 5. latch Removing the display panel...

  • Page 66: Chapter 38: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the display cable to the display-panel connector at the back of the display panel.

  • Page 67: Chapter 39: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 68 5. display back-cover Removing the display hinges...

  • Page 69: Chapter 40: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the display-hinge brackets with the screw holes on the display back-cover.

  • Page 70: Chapter 41: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 71 5. camera cable Removing the display cable...

  • Page 72: Chapter 42: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Route the display cable through the routing guides on the display back-cover.

  • Page 73: Chapter 43: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.

  • Page 74: Chapter 44: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task Place the display back-cover on a flat surface.

  • Page 75: Chapter 45: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 76 1. tape 2. M2x2 Big Head screw 3. power-button board 4. palm rest and keyboard assembly 5. power-button board cable Removing the power-button module...

  • Page 77: Chapter 46: Replacing The Power-Button Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw hole on the power-button board with the screw hole on the palm rest and keyboard assembly.

  • Page 78: Chapter 47: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 79 1. power-adapter port 2. M2x3 screw 3. routing guides 4. power-adapter port cable 5. palm rest and keyboard assembly Removing the power-adapter port...

  • Page 80: Chapter 48: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 81: Chapter 49: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the optical drive.
  • Page 82 1. palmrest Removing the palm rest and keyboard assembly...

  • Page 83: Chapter 50: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task Place the palmrest on a flat surface.

  • Page 84: Chapter 51: Diagnostics

    Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.

  • Page 85: Chapter 52: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 2. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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