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Panasonic KX-TG1840AL Operating Instructions Manual
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Panasonic KX-TG1840AL Operating Instructions Manual

Digital cordless answering system
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TG1840AL(e-e).book Page 1 Tuesday, April 11, 2006 11:02 AM

Operating Instructions

Digital Cordless Answering System
KX-TG1840AL
Model No.
This unit is compatible with Caller ID and SMS. To use these
features, you must subscribe to the appropriate service of your
service provider.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for
future reference.

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  • Page 1: Operating Instructions

    TG1840AL(e-e).book Page 1 Tuesday, April 11, 2006 11:02 AM Operating Instructions Digital Cordless Answering System KX-TG1840AL Model No. This unit is compatible with Caller ID and SMS. To use these features, you must subscribe to the appropriate service of your service provider.
  • Page 2 TG1840AL(e-e).book Page 2 Tuesday, April 11, 2006 11:02 AM Introduction Introduction Thank you for purchasing a new Panasonic digital cordless phone. For your future reference Attach or keep original receipt to assist with any repair under warranty. Serial No. (found on the bottom of the base unit)

  • Page 3: Feature Highlights

    TG1840AL(e-e).book Page 3 Tuesday, April 11, 2006 11:02 AM Feature highlights Feature highlights Phonebooks This unit provides the handset phonebook (200 names and phone numbers; page 22) and the shared phonebook (20 names and phone numbers; page 25). These phonebooks allow you to make calls without having to dial manually.
  • Page 4 TG1840AL(e-e).book Page 4 Tuesday, April 11, 2006 11:02 AM Feature highlights Polyphonic ringtones You can change the ringtone heard when the unit rings for calls. For handset, you can choose from 5 ringtones and 10 melody tones for outside calls and intercom calls (page 29). For base unit, you can choose from 6 ringtones for outside calls (page 21).

  • Page 5: Table Of Contents

    TG1840AL(e-e).book Page 5 Tuesday, April 11, 2006 11:02 AM Preparation Accessory information ....6 Important information ....7 Instructions to customer .

  • Page 6: Accessory Information

    TG1840AL(e-e).book Page 6 Tuesday, April 11, 2006 11:02 AM Preparation Accessory information Included accessories AC adaptor Telephone line cord PQLV19AL Rechargeable Handset cover batteries (AAA size) HHR-4EPT Quick guide Additional/replacement accessories Model No. Description HHR-4EPT 2 rechargeable nickel metal hydride (Ni-MH) batteries KX-TGA121AZ Additional Digital Cordless Handset KX-A272...

  • Page 7: Important Information

    TG1840AL(e-e).book Page 7 Tuesday, April 11, 2006 11:02 AM Important information General L Use only the AC adaptor included with this product, noted on page 6. L Do not connect the AC adaptor to any AC outlet other than a standard 220–240 V AC outlet.
  • Page 8 TG1840AL(e-e).book Page 8 Tuesday, April 11, 2006 11:02 AM Preparation the conductive material to overheat and cause burns. L Charge the battery(ies) in accordance with the information provided in these operating instructions. L Only use the included base unit (or charger) to charge the battery(ies).

  • Page 9: Instructions To Customer

    TG1840AL(e-e).book Page 9 Tuesday, April 11, 2006 11:02 AM Instructions to customer Installation Attached to this telephone is an approval label. This label is evidence that it is a “Permitted Attachment” which has been authorised to be connected to your telephone service. Conditions relating to connection and operation of this Permitted Attachment are contained in Telecommunications General By-Law 220 (5).
  • Page 10 Warning: This cordless telephone system does not incorporate provision for secrecy of conversations. Appropriately tuned radio equipment and other cordless telephone systems in close proximity may be used by a third party to monitor and possibly interrupt conversations in progress when...

  • Page 11: Controls And Displays

    TG1840AL(e-e).book Page 11 Tuesday, April 11, 2006 11:02 AM Controls and displays Controls Handset A Speaker B Charge contact C {j/OK} (Menu/OK) D {k} (Phonebook) E {C} (Talk) F Navigator key L {e}{v}: To search for the desired item in menus. L {>}: To select the desired item or move the cursor to the right.
  • Page 12 TG1840AL(e-e).book Page 12 Tuesday, April 11, 2006 11:02 AM Preparation Base unit A Speaker B Charge contact C Display D {Answer on}/Answer on indicator E {d} (Greeting) F {4} (Erase) G Navigator key L {>}{<}: To adjust the ringer and speaker volumes.

  • Page 13: Connections

    TG1840AL(e-e).book Page 13 Tuesday, April 11, 2006 11:02 AM Base unit display icons Following icons appear on the base unit display to indicate the current status of the unit. Display Meaning icon Answering system will answer calls with a greeting message and caller message will not be recorded.

  • Page 14: Battery Installation

    TG1840AL(e-e).book Page 14 Tuesday, April 11, 2006 11:02 AM Preparation of the adaptor may cause it to become disconnected. L The unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone socket using a telephone double adaptor.

  • Page 15: Battery Replacement

    If 7 flashes even after the handset batteries have been charged for 7 hours, the batteries must be replaced. Important: L We recommend the use of Panasonic rechargeable batteries noted on page 6. If you install non-rechargeable batteries and start charging, the batteries may leak electrolyte.

  • Page 16: Turning The Power On/Off

    TG1840AL(e-e).book Page 16 Tuesday, April 11, 2006 11:02 AM Preparation Press the notch on the handset cover firmly and slide it in the direction of the arrow. Remove the old batteries positive (S) terminal first and install the new ones. See page 14 for battery installation.

  • Page 17: Making/Answering Calls

    TG1840AL(e-e).book Page 17 Tuesday, April 11, 2006 11:02 AM Making calls using the handset Lift the handset and dial the phone number. L To correct a digit, press {C/T}, then enter the correct number. Press {C}. When finished talking, press {ih} or place the handset on the base unit.

  • Page 18: Other Features

    TG1840AL(e-e).book Page 18 Tuesday, April 11, 2006 11:02 AM Making/Answering Calls L Place the cursor on the number you wish to erase, then press {C/T}. L Place the cursor to the right of where you want to insert a number, then press the appropriate dial key.

  • Page 19: Making Calls Using The Base Unit

    TG1840AL(e-e).book Page 19 Tuesday, April 11, 2006 11:02 AM R button (to use the recall feature) {R} is used to access optional telephone services. Contact your service provider for details. Note: L If your unit is connected to a PBX (private branch exchange), pressing {R} can allow you to access certain features of your host PBX such as transferring an extension...

  • Page 20: Answering Calls Using The Handset

    TG1840AL(e-e).book Page 20 Tuesday, April 11, 2006 11:02 AM Making/Answering Calls To redial the last number dialled Press {s}, then press {R}. L If the other party’s line is engaged, the unit will redial up to 9 times automatically. While the base unit is waiting to redial, the speakerphone indicator will flash.

  • Page 21: Answering Calls Using The Base Unit

    TG1840AL(e-e).book Page 21 Tuesday, April 11, 2006 11:02 AM Note: L The ringer volume cannot be adjusted if the handset is on the base unit. Answering calls using the base unit Press {s}. When finished talking, press {s}. To adjust the ringer volume Press {>} or {<} when a call is received or when the base unit is in standby mode.

  • Page 22: Phonebooks

    TG1840AL(e-e).book Page 22 Tuesday, April 11, 2006 11:02 AM Phonebooks Handset phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers to the handset phonebook, assign each handset phonebook entry to the desired category, and search for handset phonebook entries by name or category.
  • Page 23 TG1840AL(e-e).book Page 23 Tuesday, April 11, 2006 11:02 AM Select “Index Search”, then press {>}. Select the character entry mode that contains the character you are searching for, and press {>}. Press the dial key ({0} to {9}) which contains the character you are searching for (page 64).

  • Page 24: Chain Dial

    TG1840AL(e-e).book Page 24 Tuesday, April 11, 2006 11:02 AM Phonebooks Press {e} or {v} to select the desired dial key number, then press {>}. L When the dial key is already used as a one touch dial key, “@” is displayed next to the dial key number.

  • Page 25: Shared Phonebook

    TG1840AL(e-e).book Page 25 Tuesday, April 11, 2006 11:02 AM Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the same base unit can use the shared phonebook. You can add 20 names and phone numbers to the shared phonebook and search for shared phonebook entries by name.
  • Page 26 TG1840AL(e-e).book Page 26 Tuesday, April 11, 2006 11:02 AM Phonebooks Press the dial key ({0} to {9}) which contains the character you are searching for (page 64). L Press the same dial key repeatedly to display the first entry corresponding to each letter located on that dial key.

  • Page 27: Copying Phonebook Entries

    Copying handset phonebook entries to other handset Handset phonebook entries (page 22) can be copied from the handset to the phonebook of a compatible Panasonic handset. Copying one entry Find the desired handset phonebook entry (page 22), then press {j/OK}.

  • Page 28: Handset Settings

    TG1840AL(e-e).book Page 28 Tuesday, April 11, 2006 11:02 AM Handset Settings Guide to handset settings For your reference, a chart of all items which can be customised for the handset is printed below. L When customising the handset, the current item or setting is indicated by >. Handset settings Sub-menu menu...

  • Page 29: Time Settings

    TG1840AL(e-e).book Page 29 Tuesday, April 11, 2006 11:02 AM Time settings Alarm An alarm will sound for 3 minutes at the set time once or daily. Set the date and time beforehand (page 16). Press {j/OK}. Select “Handset Setup”, then press {>}.

  • Page 30: Night Mode

    TG1840AL(e-e).book Page 30 Tuesday, April 11, 2006 11:02 AM Handset Settings several seconds if the caller hangs up before you answer. You may hear a dial tone or no one on the line when you answer a call. L The preset melodies in this product are used with permission of ©...

  • Page 31: Display Setup

    TG1840AL(e-e).book Page 31 Tuesday, April 11, 2006 11:02 AM Select the desired setting, then press {>}. Press {ih}. Note: L When the answering system answers the call, this feature does not work. Selecting categories to bypass night mode Press {j/OK}. Select “Handset Setup”, then press {>}.

  • Page 32: Call Options

    L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, consult your nearest Panasonic service centre. Press {j/OK}. Select “Handset Setup”, then press {>}.

  • Page 33: Default Settings

    TG1840AL(e-e).book Page 33 Tuesday, April 11, 2006 11:02 AM Select “Handset Setup”, then press {>}. Select “Other Options”, then press {>}. Select “LetterWise”, then press {>}. Select the desired language, then press {>}. Press {ih}. Turning keytones on/off Keytones are tones heard when keys are pressed.

  • Page 34: Base Unit Settings

    TG1840AL(e-e).book Page 34 Tuesday, April 11, 2006 11:02 AM Base Unit Settings Guide to base unit settings For your reference, a chart of all items which can be customised for the base unit is printed below. L These items are customised using the handset. L When customising the base unit, the current item or setting is indicated by >.

  • Page 35: Ringer Setup

    TG1840AL(e-e).book Page 35 Tuesday, April 11, 2006 11:02 AM Ringer setup Night mode Night mode allows you to select a block of time during which the base unit will not ring for outside calls. This feature is useful for times when you do not want to be disturbed, for example, while sleeping.

  • Page 36: Call Options

    TG1840AL(e-e).book Page 36 Tuesday, April 11, 2006 11:02 AM Base Unit Settings Call options Changing the recall time Change the recall time, if necessary, depending on the requirements of your service provider or PBX. Press {j/OK}. Select “Base Unit Setup”, then press {>}.
  • Page 37 TG1840AL(e-e).book Page 37 Tuesday, April 11, 2006 11:02 AM Enter “0000” (default base unit PIN). L If you changed the PIN, enter it (page 38). Select “Call Options”, then press {>}. Select “ARS Settings”, then press {>}. Select “Area Code”, then press {>}. Select an area code location (1-4), then press {>}.

  • Page 38: Other Options

    L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, consult your nearest Panasonic service centre. Press {j/OK}. Select “Base Unit Setup”, then press {>}.

  • Page 39: Caller Id Service

    TG1840AL(e-e).book Page 39 Tuesday, April 11, 2006 11:02 AM Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features (such as displaying caller phone numbers), you must subscribe to Caller ID service. Consult your service provider for details.

  • Page 40: Caller List

    TG1840AL(e-e).book Page 40 Tuesday, April 11, 2006 11:02 AM Caller ID Service page 29 when calls from this category are received. The default setting is “Ext. Ringtone”. Press {k}, then press {j/OK}. Select “Category”, then press {>}. Select a category, then press {>}. Select the current setting of the category ringtone, then press {>}.

  • Page 41: Voice Mail Service

    TG1840AL(e-e).book Page 41 Tuesday, April 11, 2006 11:02 AM Select “Erase”, then press {>}. L To erase all entries, select “Erase All”, then press {>}. Select “Yes”, then press {>}. Press {ih}. Storing caller information into the handset phonebook Press {j/OK}. Select “Caller List”, then press {>}.

  • Page 42: Sms (Short Message Service)

    TG1840AL(e-e).book Page 42 Tuesday, April 11, 2006 11:02 AM SMS (Short Message Service) Using SMS (Short Message Service) SMS allows you to send and receive text messages between other fixed-line and mobile phones that support compatible SMS networks and features. Important: L To use SMS features, you must: –...

  • Page 43: Sending A Message

    TG1840AL(e-e).book Page 43 Tuesday, April 11, 2006 11:02 AM L Consult your service provider for more information. Press {j/OK}. Select “SMS”, then press {>}. Select “Public”, then press {>}. Select “Settings”, then press {>}. Enter “0000” (default base unit PIN). L If you changed the PIN, enter it (page 38).

  • Page 44: Receiving A Message

    TG1840AL(e-e).book Page 44 Tuesday, April 11, 2006 11:02 AM SMS (Short Message Service) L If your message contains over 160 characters, “@@Long Message@@” is displayed. Your service provider may treat long messages differently from other messages. Consult your service provider for details.

  • Page 45: Replying To A Message

    TG1840AL(e-e).book Page 45 Tuesday, April 11, 2006 11:02 AM – F is displayed Reading a received message Press {j/OK}. Select “SMS”, then press {>}. To access the public mailbox Select “Public”, then press {>}. To access a private mailbox Select the desired mailbox, press {>}, then enter its password.

  • Page 46: Guide To Sms Settings

    TG1840AL(e-e).book Page 46 Tuesday, April 11, 2006 11:02 AM SMS (Short Message Service) Edit the number, then press {C} or {s}. Guide to SMS settings If the base unit is reset to its default settings (page 38), the following SMS-related settings will be reset.
  • Page 47 TG1840AL(e-e).book Page 47 Tuesday, April 11, 2006 11:02 AM Note: L If you change the name of a mailbox which has messages in the receive list, the messages will remain in the receive list under the new mailbox name. L If you erase a mailbox, its messages will also be erased.

  • Page 48: Available Character Entries For Sms

    TG1840AL(e-e).book Page 48 Tuesday, April 11, 2006 11:02 AM SMS (Short Message Service) Available character entries for SMS Important: L For character entry when entering the name for phonebook, etc., see page 64. The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it.
  • Page 49 TG1840AL(e-e).book Page 49 Tuesday, April 11, 2006 11:02 AM SMS (Short Message Service) Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended character table (N) L The following are used for both uppercase and lowercase:...

  • Page 50: Answering System Features

    TG1840AL(e-e).book Page 50 Tuesday, April 11, 2006 11:02 AM Answering System Features Answering system This unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. You can also record your own voice memos (page 53) and phone conversations (page 19).

  • Page 51: Listening To Messages

    TG1840AL(e-e).book Page 51 Tuesday, April 11, 2006 11:02 AM L Speak clearly about 20 cm away from the microphone. Press {5} to stop recording. L The greeting message is played back. Note: L If “E” is displayed, record the greeting message again.
  • Page 52 TG1840AL(e-e).book Page 52 Tuesday, April 11, 2006 11:02 AM Answering System Features Listening to new/all messages When you have new messages: – the answer on indicator on the base unit flashes – the total number of new messages is shown on the handset display –...

  • Page 53: Recording A Voice Memo Using The Handset

    TG1840AL(e-e).book Page 53 Tuesday, April 11, 2006 11:02 AM Calling back using the handset (Caller ID subscribers only) If caller information was received for the call, you can call the caller back while listening to a message. Press {j/OK} during playback. Select “Call Back”, then press {>}.

  • Page 54: Remote Operation

    TG1840AL(e-e).book Page 54 Tuesday, April 11, 2006 11:02 AM Answering System Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations.

  • Page 55: Guide To Answering System Settings

    TG1840AL(e-e).book Page 55 Tuesday, April 11, 2006 11:02 AM L If message memory is full, erase unnecessary messages (page 55). Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Remote command Repeat message (during playback)
  • Page 56 TG1840AL(e-e).book Page 56 Tuesday, April 11, 2006 11:02 AM Answering System Features Select “Answer System”, then press {>}. Select “Settings”, then press {>}. Select “Number of Rings”, then press {>}. Select the desired setting, then press {>}. Press {ih}. For Telstra Homeline service subscribers To receive Voice Mail and use answering system properly, please note the following: L “Voice Mail”...
  • Page 57 TG1840AL(e-e).book Page 57 Tuesday, April 11, 2006 11:02 AM Turning message alert on/off This feature alerts you when new messages have been recorded. The base unit beeps about once a minute until you have listened to all new messages. Press {j/OK}. Select “Answer System”, then press {>}.

  • Page 58: Multi-Unit Operation

    TG1840AL(e-e).book Page 58 Tuesday, April 11, 2006 11:02 AM Multi-unit Operation Operating additional units Additional handsets Up to 6 handsets can be registered to a single base unit. Additional handsets will give you the freedom to, for example, have an intercom call with another handset while a third handset is on an outside call.

  • Page 59: Cancelling A Handset

    TG1840AL(e-e).book Page 59 Tuesday, April 11, 2006 11:02 AM Select “Handset Setup”, then press {>}. Select “Registration”, then press {>} 2 times. Select a base unit number, then press {>}. L This number is used by the handset as a reference only. Press and hold {x} on the base unit for about 3 seconds, until the registration tone sounds.

  • Page 60: Intercom

    You can increase the range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 6. Consult your Panasonic dealer for details. Important: L Before registering the repeater to this base unit, you must turn the repeater mode on.

  • Page 61: Transferring Calls, Conference Calls

    TG1840AL(e-e).book Page 61 Tuesday, April 11, 2006 11:02 AM L To page all handsets, press {x} and {0}. You can talk with the handset user who answers first. (Paging) L To stop paging, press {x} again. Handset: Press {C} or {s} to answer. Base unit: When finished talking, press {s}.

  • Page 62: Between Handsets

    TG1840AL(e-e).book Page 62 Tuesday, April 11, 2006 11:02 AM Multi-unit Operation Transferring a call without speaking to the handset user During an outside call, press {x}, then press the desired handset number. L The in use indicator flashes to indicate the outside call is on hold.

  • Page 63: Useful Information

    TG1840AL(e-e).book Page 63 Tuesday, April 11, 2006 11:02 AM Useful Information Wall mounting Screws Hook 108 mm Note: L Make sure the screws are securely fastened to the wall. L Do not pinch the telephone line cord and AC adaptor cord between the base unit and the wall.

  • Page 64: Available Character Entries

    TG1840AL(e-e).book Page 64 Tuesday, April 11, 2006 11:02 AM Useful Information Available character entries Important: L For character entry when writing SMS messages, see page 48. The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it.
  • Page 65 TG1840AL(e-e).book Page 65 Tuesday, April 11, 2006 11:02 AM Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase:...
  • Page 66 TG1840AL(e-e).book Page 66 Tuesday, April 11, 2006 11:02 AM Useful Information Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)

  • Page 67: Troubleshooting

    TG1840AL(e-e).book Page 67 Tuesday, April 11, 2006 11:02 AM Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the AC adaptor and turn off the handset, then reconnect the AC adaptor and turn on the handset. Initial settings Problem w is flashing.
  • Page 68 TG1840AL(e-e).book Page 68 Tuesday, April 11, 2006 11:02 AM Useful Information Telephone Problem I cannot make or receive calls. The unit does not ring. The batteries should be charging but the battery icon does not change. A busy tone is heard when {C} is pressed.
  • Page 69 TG1840AL(e-e).book Page 69 Tuesday, April 11, 2006 11:02 AM Problem Static is heard, sound cuts in and out. Interference from other electrical units. Noise is heard during a call. The handset/base unit stops working while being used. While storing an entry in the phonebook or assigning a one touch dial, the handset starts to ring.
  • Page 70 Cancel unused handset registrations from the base unit (page 59). L You entered the wrong PIN number. If you forget your PIN, consult your nearest Panasonic service centre. L Locate the handset and the base unit away from other electrical appliances.
  • Page 71 TG1840AL(e-e).book Page 71 Tuesday, April 11, 2006 11:02 AM Problem “E0” is displayed. “Q” is not displayed after you read a message. An error code (“FD”, “FE”, or “E0”) is displayed. Answering system Problem The other party complains that they cannot leave a message.

  • Page 72: Specifications

    TG1840AL(e-e).book Page 72 Tuesday, April 11, 2006 11:02 AM Useful Information Specifications ■ Standard: GAP (Generic Access Profile) ■ Number of channels: 120 Duplex Channels ■ Frequency range: 1.88 GHz to 1.9 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■...

  • Page 73: Index

    TG1840AL(e-e).book Page 73 Tuesday, April 11, 2006 11:02 AM Index A Alarm: 29 Answering calls Base unit: 21 Handset: 20 Answering system: 50 Listening to messages: 51 Remote operation: 54 Settings: 55 Turning on/off: 50 Audible call: 25, 26, 40 Auto talk: 20, 32 B Base unit Additional base units: 58...
  • Page 74 TG1840AL(e-e).book Page 74 Tuesday, April 11, 2006 11:02 AM Index S SMS feature: 42 Speakerphone: 17, 19 T Transfer calls: 61 V Voice enhancer: 18 Voice mail: 41 Volume Receiver: 17 Ringer (Base unit): 21 Ringer (Handset): 29 Speaker (Base unit): 19 Speaker (Handset): 17 W Wall mounting: 63...
  • Page 75 TG1840AL(e-e).book Page 75 Tuesday, April 11, 2006 11:02 AM Notes...
  • Page 76 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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