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IBM x3550 M4 Type 7914 Installation And Service Manual
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IBM x3550 M4 Type 7914 Installation And Service Manual

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Table of Contents

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IBM System x3550 M4
Type 7914
Installation and Service Guide

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Summary of Contents for IBM x3550 M4 Type 7914

  • Page 1 IBM System x3550 M4 Type 7914 Installation and Service Guide...
  • Page 3 IBM System x3550 M4 Type 7914 Installation and Service Guide...
  • Page 4 Appendix D, “Getting help and technical assistance,” on page 829, “Notices” on page 833, the Warranty Information document, and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. Eighteenth Edition (August 2014) © Copyright IBM Corporation 2012, 2014.

  • Page 5: Table Of Contents

    Chapter 2. Installing optional devices Using the ServerGuide Setup and Installation Instructions for IBM Business Partners . . 26 CD . . 104 How to send DSA data to IBM . . 26 ServerGuide features . . 105 Server components . . 26 Setup and configuration overview .
  • Page 6 Chapter 4. Troubleshooting ..127 Chapter 5. Parts listing, IBM System Start here. . 127 x3550 M4 Type 7914 ..183 Diagnosing a problem . 127 Replaceable server components .
  • Page 7 Getting help and information from the World Wide device . . 293 . 830 Replacing a USB embedded hypervisor flash How to send DSA data to IBM . 830 device . . 294 Creating a personalized support web page . 831 Removing the system battery .
  • Page 8 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 9: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2012, 2014...
  • Page 10 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 11: Guidelines For Trained Service Technicians

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the system for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 12: Guidelines For Servicing Electrical Equipment

    If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 13: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 14 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting.
  • Page 16 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 17 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. Rack Safety Information, Statement 2 DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet.
  • Page 18 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 19: Chapter 1. The Ibm System X3550 M4 Server

    If you participate in the IBM client reference program, you can share information about your use of technology, best practices, and innovative solutions; build a professional network;...
  • Page 20 Figure 2. Front view: 3.5-inch model If firmware and documentation updates are available, you can download them from the IBM website. The server might have features that are not described in the documentation that comes with the server, and the documentation might be...
  • Page 21 The following illustration shows the QR code (http://ibm.co/114FFrw): Figure 4. QR code You can download an IBM ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.

  • Page 22: The Ibm Documentation Cd

    The IBM Documentation CD The IBM Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly. Hardware and software requirements The IBM Documentation CD requires the following minimum hardware and...

  • Page 23: Related Documentation

    IBM product. v Licenses and Attributions Documents This document is in PDF format on the IBM Documentation CD. It provides the open source notices. v Rack Installation Instructions This printed document contains instructions for installing the server in a rack and comes with the rack kit.

  • Page 24: Notices And Statements In This Document

    These updates are available from the IBM website. To check for updates, go to http://www.ibm.com/supportportal/. Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD.
  • Page 25 – 2 GB, 4 GB, 8 GB, and 16 GB – PCI Express 3.0 x8 RDIMMs – PCI Express 3.0 x16 (two – 32 GB LRDIMM microprocessors installed) – PCI-X 64-bit/133 MHz Chapter 1. The IBM System x3550 M4 server...
  • Page 26 – RAID 5/50 (512 MB Flash) with optional FoD RAID 6/60 and SED upgrade – RAID 5/50 (1 GB Flash) with optional FoD RAID 6/60 and SED upgrade – RAID 5/50 and SED (Zero Cache) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 27 Maximum dew point: 29°C (84.2°F) v Sound power, idling: 6.5 bels maximum v Sound power, operating: 6.5 bels maximum EU Regulation 617/2013 Technical Documentation: International Business Machines Corporation New Orchard Road Armonk, New York 10504 Chapter 1. The IBM System x3550 M4 server...
  • Page 28 Measurement methodology used to determine information in this document: ENERGY STAR Servers Version 2.0 Program Requirements; ECOVA Generalized Test Protocol for Calculating the Energy Efficiency of Internal Ac-Dc and Dc-Dc Power Supplies. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 29: What Your Server Offers

    (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support or view the information as a text file or HTML file.
  • Page 30 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the IBM Service Information website. The IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.
  • Page 31 You can use the Setup utility to configure the server to use a dedicated systems-management network or a shared network. v UEFI-compliant server firmware IBM System x Server Firmware (server firmware) offers several features, including Unified Extensible Firmware Interface (UEFI) 2.1 compliance; Active Energy Manager technology; enhanced reliability, availability, and serviceability (RAS) capabilities;...

  • Page 32: Reliability, Availability, And Serviceability

    Nonmaskable interrupt (NMI) button v Parity checking on the small computer system interface (SCSI) bus and PCI-E and PCI/PCI-X buses IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 33: Ibm Systems Director

    A set of common tasks that are included with IBM Systems Director provides many of the core capabilities that are required for basic management, which means instant out-of-the-box business value.

  • Page 34: Server Controls, Leds, And Power

    Managing the life cycles of virtual resources For more information about IBM Systems Director, see the documentation on the IBM Systems Director DVD that comes with the server, the IBM Systems Director Information Center at http://pic.dhe.ibm.com/infocenter/director/pubs/ index.jsp?topic=%2Fcom.ibm.director.main.helps.doc%2Ffqm0_main.html, and the Systems Management website at http://www.ibm.com/systems/management/,...
  • Page 35 When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

  • Page 36: Operator Information Panel

    A system-locator LED is also on the rear of the server. This LED is used as a presence detection button as well. You can use IBM Systems Director or IMM web interface to light this LED remotely. This LED is controlled by the IMM.

  • Page 37: Light Path Diagnostics Panel

    Then pull down on the panel, so that you can view the light path diagnostics panel information. Figure 9. Light path diagnostics panel exposure Chapter 1. The IBM System x3550 M4 server...

  • Page 38: Rear View

    The Reset button is in the lower-right corner of the light path diagnostics panel. Rear view The following illustration shows the connectors on the rear of the server. Figure 11. Rear view connectors IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 39 It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). You might have to use a pen or the end of a straightened paper clip to press the button.
  • Page 40 Flashing rapidly (4 times per second): The server is turned off and is not ready to be turned on. The power-control button is disabled. This will last approximately 5 to 10 seconds. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 41: Server Power Features

    Lit: The server is turned on. v System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director or IMM2 web interface to light this LED remotely. v System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 42: Turning Off The Server

    PCI-X riser-card assembly. Otherwise, the Wake on LAN feature might not work. v The Integrated Management Module (IMM) can turn off the server as an automatic response to a critical system failure. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 43: Chapter 2. Installing Optional Devices

    In addition to the instructions in this chapter for installing optional hardware devices, updating the firmware and device drivers, and completing the installation, IBM Business Partners must also complete the steps in “Instructions for IBM Business Partners” on page 26.

  • Page 44: Instructions For Ibm Business Partners

    2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to IBM. For information about transferring data and logs, see “How to send DSA data to IBM.”...
  • Page 45 Figure 14. Server components Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.

  • Page 46: System-Board Internal Connectors

    The following illustration shows the internal connectors on the system board. Figure 15. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 47: System-Board Switches, Jumpers, And Buttons

    Figure 16. System-board external connectors System-board switches, jumpers, and buttons The following illustration shows the location of the switches, jumpers, and buttons on the server. Important: 1. Before you change any switch settings or move any jumpers, turn off the server;...
  • Page 48 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 49 You can also use it to force a blue-screen memory dump (use this button only when you are directed to do so by IBM Support). Chapter 2. Installing optional devices...

  • Page 50: System-Board Leds

    The following illustration shows the light-emitting diodes (LEDs) on the system board. Figure 18. System-board LEDs System-board optional-device connectors The following illustration shows the connectors on the system board for the optional devices. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 51: Installation Guidelines

    36. This information will help you work safely. v Make sure that the devices that you are installing are supported. For a list of supported optional devices for the server, see http://www.ibm.com/systems/ info/x86servers/serverproven/compat/us/. v When you install your new server, take the opportunity to download and apply the most recent firmware updates.
  • Page 52 When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 53: System Reliability Guidelines

    System reliability guidelines To help ensure proper system cooling and system reliability, make sure that the following requirements are met. v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. v Each of the power-supply bays has a power supply or a filler installed in it.

  • Page 54: Handling Static-Sensitive Devices

    4. Pull up firmly on the blue latch on the top (in the center of the front of the server) of the cover and slide the cover toward the rear of the server until the cover has disengaged from the chassis. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 55: Removing The Air Baffle

    Figure 20. Cover removal 5. Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server. Removing the air baffle Use this information to remove the air baffle. About this task To remove the air baffle, complete the following steps: Procedure...

  • Page 56: Installing Drives

    When you install a drive, PCI, or PCI Express adapter, save the EMC shield and filler panel from the bay or PCI adapter or PCI Express adapter slot cover in the event that you later remove the device. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 57: Drive Ids

    Drive IDs The drive ID that is assigned to each drive is printed on the front of the server. The following illustrations show the locations of the IDs of the drives. The ID numbers and the drive bay numbers are the same. 2.5-inch hot-swap hard disk drive IDs The hot-swap-drive ID that is assigned to each drive is printed on the front of the server.

  • Page 58: 2.5-Inch Simple-Swap Hard Disk Drive Ids

    3. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 59: Installing Simple-Swap Hard Disk Drives

    You must turn off the server before installing simple-swap drives in the server. Before you install a simple-swap SATA hard disk drive, read the following information. For a list of supported hard disk drives, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 60 Grasp the black drive handle and slide the blue release latch to the right and align the drive assembly with the guide rails in the bay. Figure 27. 2.5-inch simple-swap hard disk drive installation Figure 28. 3.5-inch simple-swap hard disk drive installation IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 61: Installing An Optional Dvd Drive

    b. Gently push the drive into the bay until the drive stops. 6. Reinstall the drive bay filler panel that you removed earlier. 7. If you are installing additional simple-swap hard disk drives, do so now. Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation”...
  • Page 62 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 63 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1...
  • Page 64 Figure 31. DVD drive installation 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 233). The following illustration shows the cable routing for the DVD drive: IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 65: Installing An Optional Dvd Drive Cable

    Figure 32. DVD drive cable routing Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 96. Installing an optional DVD drive cable Use this information to install an optional DVD drive cable. About this task To install the DVD drive cable, complete the following steps: Procedure...
  • Page 66 Attention: Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 67: Installing A Memory Module

    (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/systems/info/x86servers/serverproven/ compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 68 – When you install 3 RDIMMs per channel, the memory runs at 1066 MHz – All channels in a server run at the fastest common frequency – Do not install registered, unbuffered, and load reduction DIMMs in the same server IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 69 v The maximum memory speed is determined by the combination of the microprocessor, DIMM speed, DIMM type, Operating Modes in UEFI settings, and the number of DIMMs installed in each channel. v In two-DIMM-per-channel configuration, the server automatically operates with a maximum memory speed of up to 1600 MHz when the following condition is met: –...

  • Page 70: Dimm Installation Sequence

    1, 4, 9, 12, 2, 5, 8, 11, 3, 6, 7, 10 installed Two microprocessors 1, 13, 4, 16, 9, 21, 12, 24, 2, 14, 5, 17, 8, 20, 11, 23, 3, 15, 6, 18, installed 7, 19, 10, 22 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 71: Memory Mirrored Channel

    Memory mirrored channel Memory mirrored channel mode replicates and stores data on two pairs of DIMMs within two channels simultaneously. If a failure occurs, the memory controller switches from the primary pair of memory DIMMs to the backup pair of DIMMs. To enable memory mirrored channel through the Setup utility, select System Settings >...

  • Page 72: Memory Rank Sparing

    15, 18 Table note: DIMM connectors 3, 6, 7, 10, 15, 18, 19, and 22 are not used in memory rank sparing mode when UDIMMs are installed in the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 73: Installing A Memory Module

    Installing a memory module Use this information to install a memory module. About this task Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 33. 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary.

  • Page 74: Installing An Adapter

    See “System-board optional-device connectors” on page 32 for the location of the internal SAS/SATA RAID connector and riser-card slots. You can replace the IBM ServeRAID SAS/SATA adapter with an optional IBM ServeRAID SAS/SATA adapter in the slot. For configuration information, see the ServeRAID documentation at http://www.ibm.com/supportportal/.
  • Page 75 IBM System x Table note: 1. You can purchase IBM System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. v Any high-definition video-out connector or stereo connector on any add-on...
  • Page 76 PCI riser-card assembly. Press the edge of the connector firmly into the PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly securely. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 77 Figure 39. Adapter installation Attention: When you install an adapter, make sure that the adapter is correctly seated in the riser-card assembly and that the riser-card assembly is securely seated in the riser-card connector on the system board before you turn on the server.

  • Page 78: Installing A Serveraid Sas/Sata Controller

    You can not install ServeRAID H1110 when microprocessor Intel Xeon E5-2637 (FRU part number 49Y8124) is installed. v You can not install ServeRAID M1115 or IBM 6Gb performance optimized HBA when Quadro 2000 is installed. You can replace the ServeRAID controller with another supported ServeRAID controller.
  • Page 79 Note: Remove the PCI bracket that come with ServeRAID H1110, ServeRAID M1115, or ServeRAID M5110 SAS/SATA adapter before installing a SAS/SATA adapter in the dedicated connector on the system board. Figure 41. ServeRAID adapter installation b. Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter”...
  • Page 80 ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. Figure 44. ServeRAID H1110 adapter cable routing IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 81 b. ServeRAID M1115 adapter: Take the signal cable that is attached to the drive backplane for drive bays 4 through 7 and connect it to the ServeRAID adapter connector for drive bays 4 through 7 (port 1). Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector (port 0) on the adapter.

  • Page 82: Installing The Serveraid Adapter Memory Module

    Figure 47. ServeRAID memory module installation Results If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 96. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 83: Installing A Raid Adapter Battery Or Flash Power Module

    Installing a RAID adapter battery or flash power module When you install any RAID adapter that comes with batteries or flash power modules, it is sometimes necessary to install the batteries or flash power modules in another location in the server to prevent the batteries or flash power modules from overheating.
  • Page 84 Align the cable connector with the slot on the holder. Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 85 Figure 49. RAID adapter battery or flash power module installation Note: The positioning of the battery or flash power module depends on the type of the battery or flash power module that you install. c. Connect the other end of the cable to the battery or flash power module. d.

  • Page 86: Installing The Dual-Port Network Adapter

    IBM System x required Table note: 1. You can purchase IBM System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. The following notes describe the types of adapters that the server supports and...
  • Page 87 To download the latest version of drivers for iSCSI and FCoE from the IBM website, complete the following steps: 1. Go to http://www.ibm.com/support/fixcentral/. 2. Click Product support > System x > Product family > System x3550 M4 > 7914.
  • Page 88 7. Align the adapter so that the port connectors on the adapter line up with the pin and thumbscrew on the chassis; then, align the connector of the adapter with the adapter connector on the system board. Figure 51. Network adapter installation IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 89: Installing A Power Supply

    8. Press the adapter firmly until the pin, and retention brackets engage the adapter. Make sure the adapter is securely seated on the connector on the system board. Attention: Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server. An incorrectly seated adapter might cause damage to the system board or the adapter.

  • Page 90: Installing A Hot-Swap Ac Power Supply

    Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/...
  • Page 91 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 92 XXXW ~ AC XXXW ~ AC xxx-xxx/ xxx-xxx/ xxx-xxxV~ xxx-xxxV~ x,x/x,x A x,x/x,x A xx/xx Hz xx/xx Hz Power supplies Figure 55. Redundant power information label IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 93: Installing A Hot-Swap Dc Power Supply

    Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/...
  • Page 94 Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 95 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded power source. v Connect to properly wired power sources any equipment that will be attached to this product.
  • Page 96 See the specifications in the product documentation for the required torque values for the wiring-terminal screws. Important: Be sure to read the multilingual safety instructions on the CD that comes with the server before you use the product. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 97: Installing A Hot-Swap Dc Power Supply

    -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. IBM service technicians are not certified or authorized to install or remove the -48 volt power cable.
  • Page 98 Power supplies in the server must be with the same power rating or wattage to ensure that the server will operate correctly. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 99: Installing A Hot-Swap Fan

    Figure 58. Power information label 12. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. Figure 59. Redundant power information label Installing a hot-swap fan Use this information to install a hot-swap fan.
  • Page 100 Figure 60. Fan installation 5. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 101: Installing A Usb Embedded Hypervisor Flash Device

    Figure 61. Fan installation 6. Insert the fan into the fan slot in the fan assembly bracket and press it down until it is seated correctly in the slot and the fan connector is seated correctly in the connector on the system board. Note: Make sure that the newly-installed fan aligns horizontally with other correctly-seated fans for proper installation.

  • Page 102: Installing An Additional Microprocessor And Heat Sink

    Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything. Contact with any surface can contaminate the thermal grease and the microprocessor socket. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 103 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. v The server supports up to two multi-core microprocessors. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a list of supported microprocessors. v The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 104 To order an additional optional microprocessor, contact your IBM sales representative or IBM reseller. There are two types of microprocessor installation tools. The tools are similar in function and design, however Tool A has one setting for installing one size of microprocessor, and supports the following families of microprocessors: E5-26xx, E5-46xx.
  • Page 105 Figure 64. Heat-sink lever rotation 6. Open the microprocessor socket release levers and retainer: Figure 65. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c.
  • Page 106 The following illustration shows the tool handle in the open position. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 107 E5-x6xx E5-x6xx v2 Figure 68. Installation Tool B Figure 69. Installation tool handle adjustment Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor.
  • Page 108 Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 92 for more information. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 109 Figure 72. Thermal grease a. Remove the plastic protective cover from the bottom of the heat sink. b. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper alignment. Figure 73. Heat sink installation c.

  • Page 110: Thermal Grease

    0.02 mL of thermal grease Microprocessor Figure 74. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 111: Installing A Sas/Sata 4 Pac Hdd Option

    6. Install the heat sink onto the microprocessor. Installing a SAS/SATA 4 Pac HDD option You can install an IBM System x3550 M4 Hot-swap SAS/SATA 4 Pac HDD option to add four additional 2.5-inch hot-swap hard disk drives in the server.

  • Page 112: Installing The Operator Information Panel Assembly

    Figure 77. Operator information panel installation 5. Inside the server, connect the cable to the rear of the operator information panel assembly. The following illustration shows the cable routing for the operator information panel. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 113 Figure 78. Operator information panel cable connection The following notes describe additional information when you install the cable: v To connect the operator information panel cable on the system board, press evenly on the cable. Pressing on one side of the cable might cause damage to the cable or connector.

  • Page 114: Completing The Installation

    7. Start the server. Confirm that it starts correctly and recognizes the newly installed devices, and make sure that no error LEDs are lit. 8. (IBM Business Partners only) Complete the additional steps in “Instructions for IBM Business Partners” on page 26.

  • Page 115: Replacing The Cover

    Figure 79. Air baffle installation Replacing the cover Use this information to replace the cover. About this task To replace the server cover, complete the following steps: Procedure 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.

  • Page 116: Connecting The Cables

    Connecting the cables The following illustrations show the locations of the input and output connectors of the server. Figure 81. 2.5-inch model front of server Figure 82. 3.5-inch model front of server IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 117: Updating The Server Configuration

    Figure 83. Rear of server You must turn off the server before you connect or disconnect cables. See the documentation that comes with any external devices for additional cabling instructions. It might be easier for you to route cables before you connect the devices to the server.
  • Page 118 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 119: Chapter 3. Configuring

    The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/fixcentral/.

  • Page 120: Configuring The Server

    Installation CD” on page 104. v IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of server setup, including discovery, update, and configuration.
  • Page 121 UEFI settings from the command line without the need to restart the server to run the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 120. v Configuring RAID arrays For information about configuring RAID arrays, see “Configuring RAID arrays”...

  • Page 122: Using The Serverguide Setup And Installation Cd

    You can download a free image of the ServerGuide Setup and Installation CD from http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE. In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install the operating system. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 123: Serverguide Features

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.

  • Page 124: Typical Operating-System Installation

    Set and change settings for advanced hardware features v View, set, and change settings for power-management features v View and clear error logs v Change interrupt request (IRQ) settings v Resolve configuration conflicts IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 125: Starting The Setup Utility

    Starting the Setup utility Use this information to start the Setup utility. About this task To start the Setup utility, complete the following steps: Procedure 1. Turn on the server. Note: Approximately 5 to 10 seconds after the server is connected to power, the power-control button becomes active.
  • Page 126 IMM IP address, subnet mask, and gateway address, specify whether to use the static IP address or have DHCP assign the IMM2 IP address, save the network changes, and reset the IMM. - Reset IMM to Defaults IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 127 Select this choice to view or reset IMM to the default settings. - Reset IMM Select this choice to reset IMM. – Recovery Select this choice to view or change the system recovery parameters. - POST Attempts Select this choice to view or change the number of attempts to POST. v POST Attempts Limit Select this choice to view or change the Nx boot failure parameters.
  • Page 128 Select this choice to save the changes that you have made in the settings. v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 129: Passwords

    Select this choice to cancel the changes that you have made in the settings and restore the factory settings. v Exit Setup Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.
  • Page 130 You can then start the Setup utility and reset the power-on password. You do not have to return the switch to the previous position. The power-on password override switch does not affect the administrator password. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 131: Using The Boot Manager

    Administrator password: If an administrator password is set, you must type the administrator password for access to the full Setup utility menu. You can use any combination of 6 to 20 printable ASCII characters for the password. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.

  • Page 132: The Updatexpress System Pack Installer

    Local firmware code flash update v Nonmaskable interrupt (NMI) detection and reporting. v Operating-system failure blue screen capture. v PCI configuration data. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 133: Using The Remote Presence And Blue-Screen Capture Features

    Any standard Telnet client application can access the SOL connection. For more information about IMM, see the Integrated Management Module II User's Guide at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR- 5086346. Using the remote presence and blue-screen capture features The remote presence and blue-screen capture features are integrated functions of the integrated management module II (IMM2).

  • Page 134: Obtaining The Imm Host Name

    Setup utility menu. 3. From the Setup utility main menu, select System Settings. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 135: Logging On To The Web Interface

    4. On the next screen, select Integrated Management Module. 5. On the next screen, select Network Configuration. 6. Find the IP address and write it down. 7. Exit from the Setup utility. Logging on to the web interface Use this information to log on to the web interface. About this task To log on to the IMM web interface, complete the following steps: Procedure...

  • Page 136: Using The Embedded Hypervisor

    Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional IBM USB flash device with embedded hypervisor. About this task The USB flash device can be installed in USB connectors on the system board (see “System-board internal connectors”...

  • Page 137: Configuring The Ethernet Controller

    For more information and instructions for activating the Features on Demand RAID software key, see the IBM Features on Demand User’s Guide. To download the document, go to /http://www.ibm.com/systems/x/fod/, log in, and click Help.

  • Page 138: Ibm Advanced Settings Utility Program

    For more information and to download the ASU program, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-ASU. Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. About this task Note: Changes are made periodically to the IBM website.

  • Page 139: Installing A Newer Version

    1. Check for the latest version of IBM Systems Director: a. Go to http://www.ibm.com/systems/management/director/ downloads.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version.

  • Page 140: Updating The Universal Unique Identifier (Uuid)

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the UUID, complete the following steps.
  • Page 141 IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility User's Guide for more details. You can download the Advanced Settings Utility User's Guide at http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=TOOL-ASU. v Remote LAN access, type the command:...

  • Page 142: Updating The Dmi/Smbios Data

    The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps.
  • Page 143 4. After you install ASU, type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model> The server machine type and model number. Type mtm xxxxyyy, where xxxx is the machine type and yyy is the server model number.
  • Page 144 You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll down for the available tools. 5. Restart the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 145: Chapter 4. Troubleshooting

    Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server.
  • Page 146 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.

  • Page 147: Undocumented Problems

    Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, go to http://www.ibm.com/supportportal/. 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.

  • Page 148: Service Bulletins

    Service bulletins IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the IBM System x3550 M4 server. To find service bulletins that are available for the IBM System x3550 M4 server, go to http://www.ibm.com/supportportal/ and search for 7914, and retain.

  • Page 149: Performing The Checkout Procedure

    Check the power supply LEDs (see “Power-supply LEDs” on page 141). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.

  • Page 150: Diagnostic Tools

    Integrated Management Module II User's Guide at http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=MIGR-5086346. v IBM Dynamic System Analysis Two editions of IBM Dynamic System Analysis (DSA) are available for diagnosing problems, DSA Portable and DSA Preboot: – DSA Portable DSA Portable collects and analyzes system information to aid in diagnosing server problems.
  • Page 151 (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support (when requested by IBM Support) or view the information as a text file or HTML file.

  • Page 152: Light Path Diagnostics

    This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 153 Figure 86. Light path diagnostics panel disengagement The following illustration shows the light path diagnostics panel. Figure 87. Light path diagnostics panel Note any LEDs that are lit, and then reinstall the light path diagnostics panel in the server. v Remind button: Press this button to place the system-error LED/check log LED on the front information panel into Remind mode.
  • Page 154 Note: You do not have to remove the server cover to view the LEDs on hard disk drives and power supplies. The following illustration shows the LEDs on the system board. Figure 88. System board error LEDs IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 155: Light Path Diagnostics Leds

    1. If the Pwr Rail (1, 2, 3, 4, 5, or 6) error was not detected, the power supply over-current complete the following steps: protection point or the power a. Use the IBM Power Configurator utility to determine supplies are damaged. current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/...
  • Page 156 Setup utility or IMM2 error messages. has occurred. Follow steps indicated in Appendix B, “UEFI/POST diagnostic codes,” on page 673 and Appendix A, “Integrated management module II (IMM2) error messages,” on page 335. LINK Reserved. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 157 (see “Removing a microprocessor and heat sink” on page 311 and “Replacing a microprocessor and heat sink” on page 316). 3. For more information, go to http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=SERV-CALL. CPU + CONFIG If the CONFIG LED and the CPU LED are lit, the system When both the CPU LED and the issues an invalid microprocessor configuration error.
  • Page 158 2. Reseat the failing fan, which is indicated by a lit LED near the fan connector on the system board. 3. Replace the failing fan (see “Removing a hot-swap fan” on page 267 and “Replacing a hot-swap fan” on page 268). IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 159: Power-Supply Leds

    Replace the hard disk drive. b. Replace the hard disk drive backplane. 5. If the problem remains, go to http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=SERV-CALL. Power-supply LEDs Use this information to view power-supply LEDs.
  • Page 160 The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 161 AC power-supply LEDs Error (!) Description Action Notes Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. Follow actions in the “Power system board, or fully seated. problems” on page 166. the power supply 3.
  • Page 162 166 and “Solving power problems” on page 175 until the problem is solved. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 163: System Pulse Leds

    System pulse LEDs Use this information to diagnose possible errors that are indicated by the system pulse LEDs. The following LEDs are on the system board and help you to monitor the system power-on and power-off sequencing and boot progress (see “System-board LEDs” on page 32 for the location of these LEDs).

  • Page 164: Event Logs

    DSA event log: This log is generated by the Dynamic System Analysis (DSA) program, and it is a chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM event log), and the IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 165: Viewing Event Logs Through The Setup Utility

    You can view the DSA event log through the DSA program (see “Viewing event logs without restarting the server”). For more information about DSA and DSA messages, see “IBM Dynamic System Analysis” on page 149 and Appendix C, “DSA diagnostic test results,” on page 693.
  • Page 166 F1 to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs through the Setup utility” on page 147. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 167: Clearing The Event Logs

    If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 146 for more information. IBM Dynamic System Analysis IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server:...

  • Page 168: Dsa Editions

    It is provided in the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC Installation and User's Guide at http://www.ibm.com/support/entry/portal/...

  • Page 169: Running The Dsa Preboot Diagnostic Programs

    Running the DSA Preboot diagnostic programs Use this information to run the DSA Preboot diagnostic programs. About this task Note: The DSA memory test might take up to 30 minutes to run. If the problem is not a memory problem, skip the memory test. To run the DSA Preboot diagnostic programs, complete the following steps: Procedure 1.

  • Page 170: Diagnostic Text Messages

    If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. Results You can also send the DSA error log to IBM support to aid in diagnosing the server problems. Automated service request (call home) IBM provides tools that can automatically collect and send data or call IBM Support when an error is detected.

  • Page 171: Ibm Electronic Service Agent

    IBM Support. You can also choose to collect data manually. It uses minimal system resources, and can be downloaded from the IBM website. For more information and to download IBM Electronic Service Agent, go to http://www-01.ibm.com/support/ esa/.

  • Page 172: Cd/Dvd Drive Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 173: General Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 174 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 175: Hypervisor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 176: Intermittent Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 177 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 178: Memory Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 179: Microprocessor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 180: Monitor And Video Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 181 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 182: Network Connection Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 183 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 184: Power Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 185 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 186 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 187 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 188 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 189 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 190: Serial-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 191: Serverguide Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 192: Software Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 193: Video Problems

    Video problems Use this information to solve video problems. See “Monitor and video problems” on page 162. Solving power problems Use this information to solve power problems. About this task Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses.

  • Page 194: Solving Ethernet Controller Problems

    Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 195: Solving Undetermined Problems

    – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable. – If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling. –...

  • Page 196: Problem Determination Tips

    Microprocessor or hard disk drive upgrades v Failure symptom – Does the server fail the diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 197: Recovering The Server Firmware (Uefi Update Failure)

    Configuration option settings v Operating-system control-file setup See Appendix D, “Getting help and technical assistance,” on page 829 for information about calling IBM for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.

  • Page 198: In-Band Manual Recovery Method

    Figure 93. UEFI boot backup jumper (JP2) location 5. Move the UEFI boot backup jumper (JP2) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 199: In-Band Automated Boot Recovery Method

    20. Reconnect the power cord and any cables that you removed. 21. Restart the server. The system begins the power-on self-test (POST). 22. If these recovery efforts fail, contact your IBM service representative for support. In-band automated boot recovery method Use this information to recover the server firmware and restore the server operation to the primary bank.

  • Page 200: Out-Of-Band Method

    Setup utility, click System Settings > Recovery > POST Attempts > POST Attempts Limit. The available options are 3, 6, 9, and 255 (disable Nx-boot failure). IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 201: Chapter 5. Parts Listing, Ibm System X3550 M4 Type 7914

    See “Structural parts” on page 192 for the list of structural parts. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 202 Figure 94. Server components The following table lists the part numbers for the server replaceable components. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 203 ServeRAID M5200 Series 1 GB Cahe (RAID 5 Upgrade) 47C8657 ServeRAID M5200 Series 1 GB Flash (RAID 5 Upgrade) 47C8661 ServeRAID M5200 Series 2 GB Flash (RAID 5 Upgrade) 47C8665 Chapter 5. Parts listing, IBM System x3550 M4 Type 7914...
  • Page 204 Hard disk drive, 3.5-inch hot-swap, 2 TB, 7.2 K 90Y8573 Hard disk drive, 3.5-inch hot-swap, 3 TB, 7.2 K 90Y8578 Solid state drive, 2.5-inch simple-swap, SATA, 100 GB 00W1131 Solid state drive, 2.5-inch simple-swap, SATA, 120 GB 00AJ376 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 205 Hard disk drive, 2.5-inch hot-swap, 900 GB, 10 K, SED 81Y9663 Backplate assembly, 3.5-inch simple-swap hard disk drive 94Y7611 Backplane, 3.5-inch hot-swap hard disk drive 90Y5088 Backplane, 2.5-inch hot-swap hard disk drive 94Y7587 Fan module, hot-swap 94Y7564 Chapter 5. Parts listing, IBM System x3550 M4 Type 7914...
  • Page 206 00Y2789 (4-core) Microprocessor, Intel E5-2643 v2, 3.5 GHz, 25 MB, 1866 MHz, 130 W 00Y2790 (6-core) Microprocessor, Intel E5-2667 v2, 3.3 GHz, 25 MB, 1866 MHz, 130 W 00Y2791 (8-core) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 207 94Y7603 Thermal grease kit 41Y9292 Alcohol wipes 59P4739 Mellanox ConnectX-3 VPI single-port QSFP FDR14 40GbE HCA 00W0039 Qlogic 10Gb converged network adapter (CNA) 00Y3274 Adapter, DVI to VGA adapter 25R9043 Chapter 5. Parts listing, IBM System x3550 M4 Type 7914...
  • Page 208 Emulex 10GbE virtual fabric adapter III 95Y3766 Solarflare SFN5162F MR dual-port 10GbE SFP+ Adapter 47C9955 Solarflare SFN6122F LL dual-port 10GbE SFP+ Adapter 47C9963 Battery, 3.0 volt 33F8354 Battery, ServeRAID 81Y4579 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 209 Cable, flash power module cable, 925 mm (for ServRAID M5200 46C9793 Series Flash) Drive, 5.25-inch, 36 GB, USB 99Y3868 Drive, 5.25-inch, 80 GB, USB 99Y3870 Hypervisor, embedded USB flash device 42D0545 Labels, system service and FRU/CRU (3.5-inch) 00D4097 Chapter 5. Parts listing, IBM System x3550 M4 Type 7914...

  • Page 210: Structural Parts

    Screw, four M3x5 screws 42C3933 Supercap pack 47C8696 Structural parts Structural parts are not covered by the IBM Statement of Limited Warranty. The following structural parts are available for purchase from the retail store. Table 19. Structural parts, Type 7914 Index Description...

  • Page 211: Power Cords

    To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 212 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 213 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil Chapter 5. Parts listing, IBM System x3550 M4 Type 7914...
  • Page 214 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 215: Chapter 6. Removing And Replacing Components

    IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. See Chapter 5, “Parts listing, IBM System x3550 M4 Type 7914,” on page 183 to determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU.

  • Page 216: Cabling Sas/Sata Serveraid Controller

    2. To disconnect the SAS/SATA signal cables, make sure that you first disconnect the power cable, and then the signal cable and configuration cable. Figure 95. ServeRAID-H1110 cable connection Figure 96. ServeRAID-M1115 cable connection IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 217: Cabling Backplane

    Figure 97. ServeRAID-M5110 cable connection Cabling backplane Use this information to cable the backplane. The following illustration shows the internal routing and connectors for the 3.5-inch simple-swap hard disk drives SATA signal and power cables. Chapter 6. Removing and replacing components...
  • Page 218 Figure 98. 3.5-inch simple-swap backplate assembly cable connection The following illustration shows the internal routing and connectors for the 3.5-inch hot-swap hard disk drives SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 219 Figure 99. 3.5-inch hot-swap backplane cable connection The following illustration shows the internal routing and connectors for the SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed. Chapter 6. Removing and replacing components...

  • Page 220: Cabling Raid Adapter Battery Or Flash Power Module

    Use this information to cable the RAID adapter battery or flash power module. The following illustration shows the internal routing and connectors for the RAID adapter battery or flash power module cable with the RAID adapter memory module installed. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 221: Cabling Specpower

    Figure 101. RAID adapter battery or flash power module cable connection Cabling SPECpower Use this information to cable the SPECpower. The following illustration shows the internal routing and connectors for the server models with one 2.5-inch simple-swap hard disk drives. Chapter 6.

  • Page 222: Cabling Dvd Drive

    3. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components (for example, the ServeRAID adapter or PCI assembly 1) on the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 223: Cabling Operator Information Panel

    Figure 103. DVD drive cable connection Cabling operator information panel The internal routing and connectors for the operator information panel. The following notes describe additional information you must consider when you install or remove the operator information panel cable: v To remove the operator information panel cable, slightly press the cable toward the fan cage;...

  • Page 224: Cabling Front Usb And Video Connector

    To connect the front USB and video cables on the system board, press evenly on the cables. Pressing on one side of the cable might cause damage to the cable or connector. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 225: Removing And Replacing Server Components

    Removing and replacing structural parts Replacement of structural parts is your responsibility. If IBM installs a structural part at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 226: Removing The Cover

    Figure 106. Cover removal 5. Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 227: Replacing The Cover

    Replacing the cover Use this information to replace the cover. About this task To replace the server cover, complete the following steps: Procedure 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. Also, make sure that all internal cables are correctly routed.

  • Page 228: Removing The Air Baffle

    5. Remove the air baffle from the server and set it aside. Attention: For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with the air baffle removed might damage server components. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 229: Replacing The Air Baffle

    Replacing the air baffle Use this information to replace the air baffle. About this task To install the air baffle, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 33. 2.

  • Page 230: Removing A Raid Adapter Battery Or Flash Power Module

    6. Disconnect the cable from the connector on the battery. Note: You don't have to disconnect the cable from the flash power module. 7. Lift the battery or flash power module up to remove the it from the holder. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 231: Replacing A Raid Adapter Battery Or Flash Power Module

    Results If you are instructed to return the RAID adapter battery or flash power module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a RAID adapter battery or flash power module Use this information to replace a RAID adapter battery or flash power module.
  • Page 232 Align the cable connector with the slot on the holder. Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 233 Figure 112. RAID adapter battery or flash power module installation Note: The positioning of the battery or flash power module depends on the type of the battery or flash power module that you install. c. Connect the other end of the cable to the battery or flash power module. d.

  • Page 234: Removing A Raid Adapter Battery Or Flash Power Module Holder

    If you are instructed to return the RAID adapter battery or flash power module holder, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 235: Replacing A Raid Adapter Battery Or Flash Power Module Holder

    Replacing a RAID adapter battery or flash power module holder Use this information to replace a RAID adapter battery or flash power module holder. About this task To install a RAID adapter battery or flash power module holder, complete the following steps: Procedure 1.

  • Page 236: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 237: Replacing Hot-Swap Hard Disk Drives

    The following notes describe the type of hard disk drives that the server supports and other information that you must consider when you install a hard disk drive. For a list of supported hard disk drives, see http://www.ibm.com/systems/info/ x86servers/serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 238 The hot-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 239 Figure 117. 2.5-inch hot-swap hard disk drive IDs 3.5-inch hot-swap hard disk drive IDs: The hot-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.

  • Page 240: Removing Simple-Swap Hard Disk Drives

    Figure 119. 2.5-inch simple-swap hard disk drive removal Figure 120. 3.5-inch simple-swap hard disk drive removal 4. Reinstall the drive bay filler panel that you removed earlier. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 241: Replacing Simple-Swap Hard Disk Drives

    You must turn off the server before installing simple-swap drives in the server. Before you install a simple-swap SATA hard disk drive, read the following information. For a list of supported hard disk drives, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 242 The simple-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 243: Removing A Dvd Drive

    Figure 123. 2.5-inch simple-swap hard disk drive IDs 3.5-inch simple-swap hard disk drive IDs: The simple-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.
  • Page 244 6. Attach the drive retention clip to the side of the DVD drive filler panel that you removed in step 4 on page 228. 7. Slide the DVD drive filler panel into the DVD drive bay until the DVD drive filler panel clicks into place. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 245: Replacing A Dvd Drive

    The following notes describe the type of drives that the server supports and other information that you must consider when you install a drive. For a list of supported drives, see http://www.ibm.com/systems/info/x86servers/ serverproven/compat/us/. v Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
  • Page 246 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 247 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1...
  • Page 248 Figure 130. DVD drive installation 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 233). The following illustration shows the cable routing for the DVD drive: IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 249: Removing The Dvd Drive Cable

    Figure 131. DVD drive cable routing 11. Reconnect the power cords and any cables that you removed. 12. Turn on the peripheral devices and the server. Removing the DVD drive cable Use this information to remove the DVD drive cable. About this task To remove the DVD cable, complete the following steps: Procedure...
  • Page 250 DVD drive cable from the connector on the back of the DVD drive and set it aside. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 251: Replacing The Dvd Drive Cable

    Figure 133. DVD drive cable latch Results If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the DVD drive cable Use this information to replace the DVD drive cable. About this task To install the DVD drive cable, complete the following steps: Procedure...
  • Page 252 Attention: Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 253 Figure 135. DVD drive cable routing 6. Replace the air baffle (see “Replacing the air baffle” on page 211). 7. Replace the cover (see “Replacing the cover” on page 209). 8. Slide the server into the rack. 9. Reconnect the power cords and any cables that you removed. 10.

  • Page 254: Removing A Memory Module

    Figure 136. DIMM removal Results If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 255: Installing A Memory Module

    (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/systems/info/x86servers/serverproven/ compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 256 The UDIMM option that is available for the server is 4 GB. The server supports a minimum of 4 GB and a maximum of 64 GB of system memory using UDIMMs. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 257 v The RDIMM options that are available for the server are 2 GB, 4 GB, 8 GB, and 16 GB. The server supports a minimum of 2 GB and a maximum of 384 GB of system memory using RDIMMs. v The LRDIMM option that is available for the server is 32 GB. The server supports a minimum of 32 GB and a maximum of 768 GB of system memory using LRDIMMs.
  • Page 258 The following diagram lists the DIMM connectors on each memory channel. Figure 138. Connectors on each memory channel The following table shows the installation sequence for memory mirrored channel mode: IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 259 Table 22. Memory mirrored channel mode DIMM population sequence Number of installed Number of DIMMs microprocessor DIMM connector First pair of DIMMs 1, 4 Second pair of DIMMs 9, 12 Third pair of DIMMs 2, 5 Fourth pair of DIMMs 8, 11 Fifth pair of DIMMs 3, 6...
  • Page 260 5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 261 Figure 140. DIMM installation 6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab.

  • Page 262: Removing A Pci Riser-Card Assembly

    7. Set the adapter and the PCI riser-card assembly aside. Results If you are instructed to return the PCI riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 263: Replacing A Pci Riser-Card Assembly

    Replacing a PCI riser-card assembly Use this information to replace a PCI riser-card assembly. About this task Note: PCI riser-card brackets must be installed even if you do not install an adapter. To install a PCI riser-card assembly, complete the following steps: Procedure 1.

  • Page 264: Removing The Pci Riser-Card Bracket From The Riser Card

    3. Remove the cover (see “Removing the cover” on page 36). 4. Remove the PCI riser-card assembly (see “Removing a PCI riser-card assembly” on page 244). 5. Remove the screws that attach the PCI riser card to the riser-card bracket. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 265: Replacing The Pci Riser-Card Bracket To The Riser Card

    Figure 144. PCI riser-card bracket removal Results If you are instructed to return the PCI riser-card bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the PCI riser-card bracket to the riser card Use this information to replace the PCI riser-card bracket to the riser card.

  • Page 266: Removing An Adapter

    (see “Removing the cover” on page 36). 3. Disconnect any cables from the adapter. For PCI riser-card assembly 2, push the latch to easily release the network cable, as shown in the following illustration. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 267 Figure 146. Cable removal 4. Grasp the PCI riser-card assembly at the blue tabs and lift to remove the PCI riser-card assembly. 5. Place the PCI riser-card assembly on a flat and static-protective surface. 6. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the PCI riser-card assembly.

  • Page 268: Replacing An Adapter

    See “System-board optional-device connectors” on page 32 for the location of the internal SAS/SATA RAID connector and riser-card slots. You can replace the IBM ServeRAID SAS/SATA adapter with an optional IBM ServeRAID SAS/SATA adapter in the slot. For configuration information, see the ServeRAID documentation at http://www.ibm.com/supportportal/.
  • Page 269 System x Table note: 1. You can purchase IBM System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. v Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported v The server does not support full-length, full-height PCI adapters or legacy 5V PCI adapters.
  • Page 270 PCI riser-card assembly. Press the edge of the connector firmly into the PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly securely. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 271 Figure 148. Adapter installation Attention: When you install an adapter, make sure that the adapter is correctly seated in the riser-card assembly and that the riser-card assembly is securely seated in the riser-card connector on the system board before you turn on the server.

  • Page 272: Removing A Serveraid Sas/Sata Controller

    7. Grasp the end of the SAS/SATA adapter near microprocessor 1 while you slide the brackets. Slide the retention bracket (near the chassis) toward the chassis; then, slide the other retention bracket toward the power supplies. Figure 150. ServeRAID adapter removal IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 273: Replacing A Serveraid Sas/Sata Controller

    You can not install ServeRAID H1110 when microprocessor Intel Xeon E5-2637 (FRU part number 49Y8124) is installed. v You can not install ServeRAID M1115 or IBM 6Gb performance optimized HBA when Quadro 2000 is installed. You can replace the ServeRAID controller with another supported ServeRAID controller.
  • Page 274 SAS/SATA adapter in the dedicated connector on the system board. Figure 151. ServeRAID adapter installation b. Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter” on page 250). IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 275 Figure 152. Adapter installation 8. Route the backplane signal cables (see “Cabling backplane” on page 199). Chapter 6. Removing and replacing components...
  • Page 276 ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. Figure 154. ServeRAID H1110 adapter cable routing IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 277 b. ServeRAID M1115 adapter: Take the signal cable that is attached to the drive backplane for drive bays 4 through 7 and connect it to the ServeRAID adapter connector for drive bays 4 through 7 (port 1). Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector (port 0) on the adapter.

  • Page 278: Removing The Serveraid Adapter Memory Module

    Figure 157. ServeRAID memory module removal Results If you are instructed to return the memory module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 279: Replacing The Serveraid Adapter Memory Module

    Replacing the ServeRAID adapter memory module Use this information to replace the ServeRAID adapter memory module. About this task To install the ServeRAID adapter memory module, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 280: Removing The Dual-Port Network Adapter

    7. Grasp the network adapter and disengage it from the pin, retention brackets, and the connector on the system board; then, lift the adapter out of the port openings on the rear of the chassis and remove it from the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 281: Replacing The Dual-Port Network Adapter

    You can purchase one of the following dual-port network adapters to add two additional network ports in the server. About this task To order a dual-port network adapter option, contact your IBM sales representative or IBM reseller. Table 27. Supported dual-port network adapters on the network connector...
  • Page 282 – NIC – iSCSI (enabled after FoD installed) – FCoE (enabled after FoD installed) v To download the latest version of drivers for iSCSI and FCoE from the IBM website, complete the following steps: 1. Go to http://www.ibm.com/support/fixcentral/. 2. Click Product support > System x > Product family > System x3550 M4 >...
  • Page 283 The Emulex Dual Port 10GbE SFP+ Embedded VFA III is automatically disabled if one of the following errors occurs: v An error log indicates a temperature warning for the Ethernet adapter. v All power supplies are removed or the server is disconnected from the power source.
  • Page 284 An incorrectly seated adapter might cause damage to the system board or the adapter. 9. Fasten the thumbscrew on the rear side of the chassis. Figure 163. Screws engagement IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 285: Removing A Hot-Swap Fan

    10. Fasten the two captive screws on the network adapter. 11. Reinstall the PCI riser-card assembly in PCI riser connector 2 if you have removed it previously (see “Replacing a PCI riser-card assembly” on page 245). 12. Replace the cover (see “Replacing the cover” on page 209). 13.

  • Page 286: Replacing A Hot-Swap Fan

    2. Remove the cover (see “Removing the cover” on page 36). 3. Touch the static-protective package that contains the new fan to any unpainted metal surface on the server. Then, remove the new fan from the package. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 287 Figure 165. Fan installation 4. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. Chapter 6. Removing and replacing components...

  • Page 288: Removing A Power Supply

    6. Replace the cover (see “Replacing the cover” on page 209). 7. Slide the server into the rack. Removing a power supply Use this information to remove a power supply. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 289 Removing a hot-swap ac power supply: Use this information to remove a hot-swap ac power supply. About this task When you remove or install a hot-swap power supply, observe the following precautions. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 290 This equipment shall be connected directly to the dc supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the dc supply system earthing electrode conductor is connected. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 291 v This equipment shall be located in the same immediate area (such as, adjacent cabinets) as any other equipment that has a connection between the earthed conductor of the same dc supply circuit and the earthing conductor, and also the point of earthing of the dc system.
  • Page 292 The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 293 Statement 34 CAUTION: To reduce the risk of electric shock or energy hazards: v This equipment must be installed by trained service personnel in a restricted-access location, as defined by the NEC and IEC 60950-1, First Edition, The Standard for Safety of Information Technology Equipment. v Connect the equipment to a properly grounded safety extra low voltage (SELV) source.

  • Page 294: Replacing A Power Supply

    Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/...
  • Page 295 v These power supplies are designed for parallel operation. In the event of a power-supply failure, the redundant power supply continues to power the system. The server supports a maximum of two power supplies. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 296 Power supplies in the server must be with the same power rating or wattage to ensure that the server will operate correctly. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 297 Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/...
  • Page 298 Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 299 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded power source. v Connect to properly wired power sources any equipment that will be attached to this product.
  • Page 300 See the specifications in the product documentation for the required torque values for the wiring-terminal screws. Important: Be sure to read the multilingual safety instructions on the CD that comes with the server before you use the product. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 301 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. IBM service technicians are not certified or authorized to install or remove the -48 volt power cable.
  • Page 302 Power supplies in the server must be with the same power rating or wattage to ensure that the server will operate correctly. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 303: Removing The Hot-Swap Drive Backplane

    Figure 174. Power information label 12. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. Figure 175. Redundant power information label Removing the hot-swap drive backplane Use this information to remove the hot-swap drive backplane.
  • Page 304 Lift the hard disk drive backplane up to remove it from the server. Figure 177. Backplane removal If you would like to remove the 2.5-inch drive backplane. a. Lift the hard disk drive backplane up to remove it from the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 305: Replacing The Hot-Swap Drive Backplane

    Figure 178. Backplane removal 6. Disconnect all cables from the hard disk drive backplane. Results If you are instructed to return the hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 306 Figure 179. Backplane installation b. Adjust the latch to the locked position. Figure 180. Latch adjustment If you would like to install the 2.5-inch drive backplane. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 307 a. Insert the hard disk drive backplane into the slots on the backplane bracket and push the hard disk drive backplane down until the backplane is fully seated. Figure 181. Backplane installation 5. Connect the signal, power and configuration cables to the system board. Route the signal cable from the drive backplane along the chassis and connect it to the SAS/SATA controller connectors.

  • Page 308: Removing The Simple-Swap Drive Backplate Assembly

    Adjust the latch to the unlocked position on 3.5-inch server models. Figure 182. Latch adjustment b. Lift the drive backplate up to disengage the backplate assembly from the backplane bracket and remove it from the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 309: Replacing The Simple-Swap Drive Backplate Assembly

    Figure 183. Backplate assembly removal 7. Disconnect the power and signal cables from the system board. Results If you are instructed to return the hard disk drive backplate assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 310 223). 6. Install the cover (see “Replacing the cover” on page 209). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that you removed. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 311: Removing A Usb Embedded Hypervisor Flash Device

    9. Turn on the peripheral devices and the server. Removing a USB embedded hypervisor flash device Use this information to remove a USB embedded hypervisor flash device. About this task To remove a USB hypervisor flash device, complete the following steps: Procedure 1.

  • Page 312: Replacing A Usb Embedded Hypervisor Flash Device

    5. Reconnect the power cords and any cables that you removed. 6. Replace the cover (see “Replacing the cover” on page 209). 7. Slide the server into the rack. 8. Turn on the peripheral devices and the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 313: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery. v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 314 Any damage to the socket may require replacing the system board. 6. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User's Guide on the IBM Documentation CD for more information. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 315: Replacing The System Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 316 11. Start the Setup utility and reset the configuration. v Set the system date and time. v Set the power-on password. v Reconfigure the server. See “Using the Setup utility” on page 106 for details. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 317: Removing The Bezel

    Removing the bezel Use this information to remove the bezel. About this task To remove the bezel, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines” on page 33. 2.

  • Page 318: Replacing The Bezel

    Figure 195. Bezel installation 5. Rotate the bezel upward to the server and reinstall the screws. Note: Use the T8 Torx screwdriver that comes with the new bezel to install the bezel. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 319: Removing The Front Usb Connector Assembly

    Figure 196. T8 Torx screwdriver Figure 197. Bezel screws installation 6. Reinstall the hard disk drives and drive bay filler panels into the drive bays (see “Replacing hot-swap hard disk drives” on page 219 or “Replacing simple-swap hard disk drives” on page 223). 7.
  • Page 320 7. Pull the front USB connector assembly out slightly; then, rotate it downward until the tabs on the bottom of the front USB connector assembly disengages from the chassis and set it aside. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 321: Replacing The Front Usb Connector Assembly

    Figure 200. Front USB connector assembly removal Replacing the front USB connector assembly Use this information to replace the front USB connector assembly. About this task To install the front USB connector assembly, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...
  • Page 322 9. Install the cover (see “Replacing the cover” on page 209). 10. Reconnect the power cords and any cables that you removed. 11. Slide the server into the rack. 12. Turn on the peripheral devices and the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 323: Removing The Front Video Connector Assembly

    Removing the front video connector assembly Use this information to remove the front video connector assembly. About this task To remove the front video connector assembly, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 324: Replacing The Front Video Connector Assembly

    2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. 3. Insert the front video connector assembly into the holes on the chassis. Figure 207. Front video connector assembly installation IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 325 4. Reinstall the video connector assembly screws. Figure 208. Video connector assembly screws installation 5. Reconnect the front video cable to the front video connector on the system board. Figure 209. Front USB and video cables connection 6. Install the cover (see “Replacing the cover” on page 209). 7.

  • Page 326: Removing The Operator Information Panel Assembly

    Results If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 327: Replacing The Operator Information Panel Assembly

    Replacing the operator information panel assembly Use this information to replace the operator information panel assembly. About this task To install the operator information panel, complete the following steps. Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...
  • Page 328 6. Replace the cover (see “Replacing the cover” on page 209). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that you removed. 9. Turn on the peripheral devices and the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 329: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. The illustrations in this document might differ slightly from your hardware.
  • Page 330 Open the heat sink retention module release lever to the fully open position. b. Lift the heat sink out of the server. After removal, place the heat sink (with the thermal grease side up) on a clean, flat surface. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 331 Figure 214. Heat sink removal 7. Open the microprocessor socket release levers and retainer. Microprocessor release lever Microprocessor Microprocessor release lever Figure 215. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it.
  • Page 332 Align the installation tool with the screws, as shown in the following graphic, and lower the installation tool on the microprocessor. The installation tool rests flush on the socket only when it is aligned correctly. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 333 Installation tool Microprocessor Alignment pins Figure 218. Installation tool alignment c. Using the following instructions for your installation tool to remove the microprocessor. v If using Installation Tool A, gently twist the handle clockwise to the closed position and lift the microprocessor out of the socket. v If using Installation Tool B, gently twist the handle of the installation tool clockwise until it locks in the “H”...

  • Page 334: Replacing A Microprocessor And Heat Sink

    Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything. Contact with any surface can contaminate the thermal grease and the microprocessor socket. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 335 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. v The server supports up to two multi-core microprocessors. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a list of supported microprocessors. v The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 336 To order an additional optional microprocessor, contact your IBM sales representative or IBM reseller. v There are two types of microprocessor installation tools. The tools are similar in function and design, however Tool A has one setting for installing one size of microprocessor, and supports the following families of microprocessors: E5-26xx, E5-46xx.
  • Page 337 Figure 222. Heat-sink lever rotation 6. Open the microprocessor socket release levers and retainer: Figure 223. Microprocessor socket levers and retainer disengagement a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c.
  • Page 338 The following illustration shows the tool handle in the open position. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 339 E5-x6xx E5-x6xx v2 Figure 226. Installation Tool B Figure 227. Installation tool handle adjustment Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor.
  • Page 340 Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 92 for more information. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 341 Figure 230. Thermal grease a. Remove the plastic protective cover from the bottom of the heat sink. b. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper alignment. Figure 231. Heat sink installation c.
  • Page 342 0.02 mL of thermal grease Microprocessor Figure 232. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 343: Removing The Heat-Sink Retention Module

    Figure 233. Syringe 6. Install the heat sink onto the microprocessor. Removing the heat-sink retention module Use this information to remove the heat-sink retention module. About this task To remove a heat-sink retention module, complete the following steps: Procedure 1. Read the safety information that begins on “Safety” on page vii and “Installation guidelines”...

  • Page 344: Replacing The Heat-Sink Retention Module

    9. Install the cover (see “Replacing the cover” on page 209). 10. Slide the server into the rack. 11. Reconnect the power cords and any cables that you removed. 12. Turn on the peripheral devices and the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 345: Removing The System Board

    (FoD) keys that were enabled. Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the IBM Features on Demand User's Guide. To download the document, go to /, log in, and click Help.
  • Page 346 15. Rotate the fan assembly bracket up toward the front of the server. Figure 236. Fan assembly bracket rotation 16. Loosen the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Figure 237. Thumbscrews disengagement IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 347 17. Grasp the system board handles and slide the system board toward the front of the server until it stops. Figure 238. System-board standoffs Note: Make sure that the system board disengage from all system-board standoffs. 18. Grasp the system board handles and lift up the system board and carefully remove it from the server, being careful not to damage any surrounding components.

  • Page 348: Replacing The System Board

    “Updating the DMI/SMBIOS data” on page 124 for more information. 3. When you replace the system board, make sure that you remove the Integrated Management Module Advanced Upgrade and place it on the new system IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 349 115. 4. Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the IBM Features on Demand User's Guide. To download the document, go to /http:// www.ibm.com/systems/x/fod/, log in, and click Help.
  • Page 350 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Figure 242. Thumbscrews engagement 4. Rotate the fan assembly bracket down toward the rear of the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 351 Figure 243. Fan assembly bracket rotation 5. Install the hot-swap fans (see “Replacing a hot-swap fan” on page 268). 6. Install the system battery (see “Replacing the system battery” on page 297). 7. (Trained technician only) Install the microprocessor and heat sink (see “Replacing a microprocessor and heat sink”...
  • Page 352 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 353: Appendix A. Integrated Management Module Ii (Imm2) Error Messages

    System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Whether user action is required to correct the problem. © Copyright IBM Corp. 2012, 2014...

  • Page 354: Imm Events That Automatically Notify Support

    ™ If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), IBM Support will be notified automatically if the event is generated. While you wait for IBM Support to call, you can perform the recommended actions for the event.
  • Page 355 Table 28. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (Mezz Card Error) 806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (Internal RAID) 806f0108-0a01ffff [PowerSupplyElementName] has Failed. (Power Supply 1) 806f0108-0a02ffff [PowerSupplyElementName] has Failed.
  • Page 356 806f010c-2013ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2014ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2015ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 357 Table 28. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f010c-2016ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2017ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f010c-2018ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 358 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2004ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2005ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 359 Table 28. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f050c-2006ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2007ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 806f050c-2008ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 360 (Drive 3) 806f060d-0404ffff Array [ComputerSystemElementName] has failed. (Drive 4) 806f060d-0405ffff Array [ComputerSystemElementName] has failed. (Drive 5) 806f060d-0406ffff Array [ComputerSystemElementName] has failed. (Drive 6) 806f060d-0407ffff Array [ComputerSystemElementName] has failed. (Drive 7) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 361 40000001-00000000 • 40000002-00000000 Table 28. Events that automatically notify Support (continued) Automatically Notify Event ID Message String Support 806f0813-2581ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) 806f0813-2582ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) 806f0813-2584ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName].
  • Page 362 May also be shown as 4000000500000000 or 0x4000000500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0005 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 363 40000006-00000000 • 40000008-00000000 40000006-00000000 Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. Explanation: This message is for the use case where a user modifies the Ethernet Port MAC address setting. May also be shown as 4000000600000000 or 0x4000000600000000 Severity: Info Alert Category: none Serviceable: No...
  • Page 364 May also be shown as 4000000b00000000 or 0x4000000b00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0011 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 365 4000000c-00000000 • 4000000e-00000000 4000000c-00000000 OS Watchdog response [arg1] by [arg2] . Explanation: This message is for the use case where an OS Watchdog has been enabled or disabled by a user. May also be shown as 4000000c00000000 or 0x4000000c00000000 Severity: Warning Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0012...
  • Page 366 User response: Complete the following steps until the problem is solved: Make sure that the correct login ID and password are being used. Have the system administrator reset the login ID or password. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 367 40000012-00000000 • 40000014-00000000 40000012-00000000 Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from WEB browser at IP address [arg2]. Explanation: This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session.
  • Page 368 May also be shown as 4000001700000000 or 0x4000001700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0023 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 369 40000018-00000000 • 4000001a-00000000 40000018-00000000 LAN: Ethernet[[arg1]] interface is no longer active. Explanation: This message is for the use case where a Management Controller ethernet interface is no longer active. May also be shown as 4000001800000000 or 0x4000001800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0024 SNMP Trap ID:...
  • Page 370 User response: Complete the following steps until the problem is solved: Reconfigure the watchdog timer to a higher value. Make sure that the IMM Ethernet over USB interface is enabled. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 371 4000001e-00000000 • 4000001f-00000000 Reinstall the RNDIS or cdc_ether device driver for the operating system. Disable the watchdog. Check the integrity of the installed operating system. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 372 Automatically notify Support: No User response: Complete the following steps until the problem is solved: Make sure that the certificate that you are importing is correct. Try to import the certificate again. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 373 40000023-00000000 • 40000025-00000000 40000023-00000000 Flash of [arg1] from [arg2] succeeded for user [arg3] . Explanation: This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management Processor, or Remote Expansion Enclosure Processor) from the interface and IP address ( %d.
  • Page 374 Alert Category: System - other Serviceable: No CIM Information: Prefix: IMM and ID: 0040 SNMP Trap ID: 22 Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 375 40000029-00000000 • 4000002b-00000000 40000029-00000000 Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP address [arg3]. Explanation: This message is for the use case where a user has failed to log in to a Management Controller from SSH.
  • Page 376 May also be shown as 4000002e00000000 or 0x4000002e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0046 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 377 4000002f-00000000 • 40000031-00000000 4000002f-00000000 IPv6 enabled by user [arg1] . Explanation: IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0047 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 378 May also be shown as 4000003400000000 or 0x4000003400000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0052 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 379 40000035-00000000 • 40000037-00000000 40000035-00000000 IPv6 DHCP disabled by user [arg1]. Explanation: IPv6 DHCP assignment method is disabled by user May also be shown as 4000003500000000 or 0x4000003500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0053 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 380 May also be shown as 4000003a00000000 or 0x4000003a00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0058 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 381 4000003b-00000000 • 4000003d-00000000 4000003b-00000000 DHCPv6 failure, no IP address assigned. Explanation: S DHCP6 server fails to assign an IP address to a Management Controller. May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity: Warning Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0059 SNMP Trap ID: Automatically notify Support: No User response: Complete the following steps until the problem is solved:...
  • Page 382 May also be shown as 4000004000000000 or 0x4000004000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0064 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 383 40000041-00000000 • 40000043-00000000 40000041-00000000 CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. Explanation: A user has modified the CIM HTTP port number May also be shown as 4000004100000000 or 0x4000004100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0065 SNMP Trap ID: Automatically notify Support: No...
  • Page 384 May also be shown as 4000004600000000 or 0x4000004600000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0070 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 385 40000047-00000000 • 40000049-00000000 40000047-00000000 LED [arg1] state changed to [arg2] by [arg3]. Explanation: A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0071 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 386 May also be shown as 4000004c00000000 or 0x4000004c00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0076 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 387 4000004d-00000000 • 4000004f-00000000 4000004d-00000000 LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8], LoginAttribute=[arg9]. Explanation: A user configured an LDAP Miscellaneous setting May also be shown as 4000004d00000000 or 0x4000004d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0077 SNMP Trap ID: Automatically notify Support: No...
  • Page 388 May also be shown as 4000005200000000 or 0x4000005200000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0082 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 389 40000053-00000000 • 40000055-00000000 40000053-00000000 Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. Explanation: A user configured a recurring Server Power Action May also be shown as 4000005300000000 or 0x4000005300000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0083 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 390 May also be shown as 4000005800000000 or 0x4000005800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0088 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 391 40000059-00000000 • 4000005b-00000000 40000059-00000000 LAN over USB [arg1] by user [arg2]. Explanation: A user configured USB-LAN May also be shown as 4000005900000000 or 0x4000005900000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0089 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 392 May also be shown as 4000005e00000000 or 0x4000005e00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0094 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 393 4000005f-00000000 • 40000061-00000000 4000005f-00000000 Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. Explanation: A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0095 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 394 May also be shown as 4000006400000000 or 0x4000006400000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0100 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 395 40000065-00000000 • 40000067-00000000 40000065-00000000 User [arg1] removed. Explanation: A user account was deleted May also be shown as 4000006500000000 or 0x4000006500000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0101 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 396 May also be shown as 4000006a00000000 or 0x4000006a00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0106 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 397 4000006b-00000000 • 4000006d-00000000 4000006b-00000000 SSH Client key imported for user [arg1] from [arg2]. Explanation: User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0107 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 398 May also be shown as 4000007000000000 or 0x4000007000000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0112 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 399 40000071-00000000 • 40000073-00000000 40000071-00000000 The power cap value changed from [arg1] watts to [arg2] watts by user [arg3]. Explanation: Power Cap values changed by user May also be shown as 4000007100000000 or 0x4000007100000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0113 SNMP Trap ID: Automatically notify Support: No...
  • Page 400 Alert Category: Warning - Power Serviceable: No CIM Information: Prefix: IMM and ID: 0118 SNMP Trap ID: 164 Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 401 40000077-00000000 • 40000079-00000000 40000077-00000000 Power capping was activated by user [arg1]. Explanation: Power capping activated by user May also be shown as 4000007700000000 or 0x4000007700000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0119 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 402 May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0124 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 403 4000007d-00000000 • 4000007f-00000000 4000007d-00000000 Power cap and external throttling occurred. Explanation: Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0125 SNMP Trap ID: Automatically notify Support: No User response: Information only;...
  • Page 404 Alert Category: Warning - Power Serviceable: No CIM Information: Prefix: IMM and ID: 0130 SNMP Trap ID: 164 Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 405 40000083-00000000 • 40000085-00000000 40000083-00000000 The new minimum power cap value has returned below the power cap value. Explanation: Minimum Power Cap exceeds Power Cap recovered May also be shown as 4000008300000000 or 0x4000008300000000 Severity: Info Alert Category: Warning - Power Serviceable: No CIM Information: Prefix: IMM and ID: 0131 SNMP Trap ID: 164...
  • Page 406 May also be shown as 4000008800000000 or 0x4000008800000000 Severity: Info Alert Category: none Serviceable: No CIM Information: Prefix: IMM and ID: 0136 SNMP Trap ID: Automatically notify Support: No User response: Information only; no action is required. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 407 40000089-00000000 • 4000008a-00000000 40000089-00000000 Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete. Explanation: This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete. May also be shown as 4000008900000000 or 0x4000008900000000 Severity: Error Alert Category: System - Other...
  • Page 408 Check power supply n LED. Remove the failing power supply. Follow actions in "Power Problems and Solving Power Problems". (Trained technician only) Replace the system board. (n = power supply number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 409 80010204-1d01ffff • 80010204-1d03ffff 80010204-1d01ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 1A/1B Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d01ffff or 0x800102041d01ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 410 User response: Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. Replace the failing fan. (n = fan number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 411 80010204-1d06ffff • 80010701-0c01ffff 80010204-1d06ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 6A/6B Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d06ffff or 0x800102041d06ffff Severity: Error Alert Category: Critical - Fan Failure Serviceable: Yes...
  • Page 412 Automatically notify Support: No User response: Reduce the temperature. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 413 80010701-1401ffff • 80010701-1402ffff 80010701-1401ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (CPU1 VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011401ffff or 0x800107011401ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 414 Automatically notify Support: No User response: Reduce the temperature. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 415 80010701-1405ffff • 80010701-1406ffff 80010701-1405ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (DIMM EF VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011405ffff or 0x800107011405ffff Severity: Warning Alert Category: Warning - Temperature Serviceable: Yes...
  • Page 416 Automatically notify Support: No User response: Reduce the temperature. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 417 80010901-0c01ffff • 80010901-1001ffff 80010901-0c01ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109010c01ffff or 0x800109010c01ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 418 Ensure the air baffle is installed correctly. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 419 80010901-1402ffff • 80010901-1403ffff 80010901-1402ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (CPU2 VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011402ffff or 0x800109011402ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 420 Ensure the air baffle is installed correctly. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 421 80010901-1406ffff • 80010901-2c01ffff 80010901-1406ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (DIMM GH VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011406ffff or 0x800109011406ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 422 If the specified sensor is Planar 12V, complete the following steps until the problem is solved: Check power supply n LED. Remove the failing power supply. (Trained technician only) Replace the system board. (n = power supply number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 423 80010b01-0c01ffff • 80010b01-1002ffff 80010b01-0c01ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b010c01ffff or 0x80010b010c01ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 424 SNMP Trap ID: 0 Automatically notify Support: No User response: Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 425 80010b01-1404ffff • 80010b01-1406ffff 80010b01-1404ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted. (DIMM CD VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011404ffff or 0x80010b011404ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 426 May also be shown as 800300062101ffff or 0x800300062101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0509 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 427 80030012-2301ffff • 80070101-0c01ffff 80030012-2301ffff Sensor [SensorElementName] has deasserted. (OS RealTime Mod) Explanation: This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300122301ffff or 0x800300122301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0509 SNMP Trap ID:...
  • Page 428 SNMP Trap ID: 60 Automatically notify Support: No User response: Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. Set the UEFI setting DISK GPT Recovery to Automatic. Replace the corrupt disk.
  • Page 429 80070201-0301ffff • 80070201-0302ffff Reboot the system. (Trained technician only) If the error continues, replace the planar. 80070201-0301ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 1 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 430 Automatically notify Support: No User response: Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Replace power supply n. (n = power supply number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 431 Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/ powerconfig.html.
  • Page 432 Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/ powerconfig.html.
  • Page 433 8007020f-2582ffff • 80070219-0701ffff 8007020f-2582ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (I/O Resources) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007020f2582ffff or 0x8007020f2582ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes...
  • Page 434 Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). (Trained technician only) Replace microprocessor 2. (Trained technician only) Replace microprocessor 2 expansion board. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 435 80070301-0301ffff • 80070301-0302ffff 80070301-0301ffff Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. (CPU 1 OverTemp) Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703010301ffff or 0x800703010301ffff Severity: Error Alert Category: Critical - Temperature Serviceable: Yes...
  • Page 436 User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 437 User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 438 Alert Category: Warning - Redundant Power Supply Serviceable: No CIM Information: Prefix: PLAT and ID: 0561 SNMP Trap ID: 10 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 439 800b0108-1301ffff • 800b010a-1e82ffff 800b0108-1301ffff Redundancy Lost for [RedundancySetElementName] has asserted. (Power Unit) Explanation: This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b01081301ffff or 0x800b01081301ffff Severity: Error Alert Category: Critical - Redundant Power Supply Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0802 SNMP Trap ID: 9...
  • Page 440 Non-redundant sufficient: Power load will be handled by remaining power supply, though the system may throttle to avoid a power supply over-current condition. Replace the power supply with higher rated power. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 441 But a system shutdown may happen anyway if the power load is too great. Reduce the total power consumption by removing newly added or unused options like drives or adaptors. Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
  • Page 442 Make sure that the fan n connectors on the system board are not damaged. Make sure that the fans are correctly installed. Reseat the fans. Replace the fans. (n = fan number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 443 800b050c-2581ffff • 806f0007-0301ffff 800b050c-2581ffff Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. (Backup Memory) Explanation: This message is for the use case when a Redundancy Set has transitioned to Non- redundant:Insufficient Resources. May also be shown as 800b050c2581ffff or 0x800b050c2581ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0810...
  • Page 444 May also be shown as 806f00080a01ffff or 0x806f00080a01ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0084 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 445 806f0008-0a02ffff • 806f000d-0400ffff 806f0008-0a02ffff [PowerSupplyElementName] has been added to container [PhysicalPackageElementName]. (Power Supply 2) Explanation: This message is for the use case when an implementation has detected a Power Supply has been added. May also be shown as 806f00080a02ffff or 0x806f00080a02ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 446 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 447 806f000d-0404ffff • 806f000d-0406ffff 806f000d-0404ffff The Drive [StorageVolumeElementName] has been added. (Drive 4) Explanation: This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0404ffff or 0x806f000d0404ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0162...
  • Page 448 Remove components one at a time, restarting the server each time, to see if the problem goes away. If the problem remains, (trained technician only) replace the system board. Firmware Error : Sys Boot Status : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 449 806f000f-220102ff • 806f000f-220103ff 806f000f-220102ff Subsystem [MemoryElementName] has insufficient memory for operation. (ABR Status) Explanation: This message is for the use case when an implementation has detected that the usable Memory is insufficient for operation. May also be shown as 806f000f220102ff or 0x806f000f220102ff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 450 Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 451 806f000f-22010bff • 806f000f-22010cff 806f000f-22010bff Firmware BIOS (ROM) corruption was detected on system [ComputerSystemElementName] during POST. (ABR Status) Explanation: Firmware BIOS (ROM) corruption was detected on the system during POST. May also be shown as 806f000f22010bff or 0x806f000f22010bff Severity: Info Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0850 SNMP Trap ID: 40...
  • Page 452 Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0330 SNMP Trap ID: 50 Automatically notify Support: Yes User response: Check the PCI LED. Reseat the affected adapters and riser card. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 453 806f0021-2582ffff • 806f0021-2c01ffff Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Remove both adapters.
  • Page 454 May also be shown as 806f00232101ffff or 0x806f00232101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0368 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 455 806f0028-2101ffff • 806f0107-0301ffff 806f0028-2101ffff Sensor [SensorElementName] is unavailable or degraded on management system [ComputerSystemElementName]. (TPM Cmd Failures) Explanation: This message is for the use case when an implementation has detected a Sensor is Unavailable or degraded. May also be shown as 806f00282101ffff or 0x806f00282101ffff Severity: Warning Alert Category: Warning - Other Serviceable: Yes...
  • Page 456 If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information. (n = power supply number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 457 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 458 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 459 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 460 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 461 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 462 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 463 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 464 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 465 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 466 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 467 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 468 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 469 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 470 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 471 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 472 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 473 806f010d-0401ffff • 806f010d-0402ffff Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) 806f010d-0401ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault.
  • Page 474 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 475 806f010d-0405ffff • 806f010d-0406ffff 806f010d-0405ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 5) Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0405ffff or 0x806f010d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 476 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. (Trained technician only) Replace the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 477 806f0113-0301ffff • 806f011b-0701ffff 806f0113-0301ffff A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) Explanation: This message is for the use case when an implementation has detected a Bus Timeout. May also be shown as 806f01130301ffff or 0x806f01130301ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0224...
  • Page 478 May also be shown as 806f01251001ffff or 0x806f01251001ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 479 806f0125-1002ffff • 806f0207-0301ffff 806f0125-1002ffff [ManagedElementName] detected as absent. (PCI Riser 2) Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251002ffff or 0x806f01251002ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0392 SNMP Trap ID:...
  • Page 480 Run the DSA program. Reseat the adapter. Replace the adapter. (Trained technician only) Replace microprocessor n. (Trained technician only) Replace the system board. (n = microprocessor number) One of the CPUs : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 481 806f020d-0400ffff • 806f020d-0401ffff 806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400ffff or 0x806f020d0400ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 482 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 483 806f020d-0404ffff • 806f020d-0405ffff 806f020d-0404ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0404ffff or 0x806f020d0404ffff Severity: Warning Alert Category: System - Predicted Failure Serviceable: Yes...
  • Page 484 Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 485 806f0223-2101ffff • 806f0308-0a02ffff 806f0223-2101ffff Powering off system [ComputerSystemElementName] initiated by [WatchdogElementName]. (IPMI Watchdog) Explanation: This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred. May also be shown as 806f02232101ffff or 0x806f02232101ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 486 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 487 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 488 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 489 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 490 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 491 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 492 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 493 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 494 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 495 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 496 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 497 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 498 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 499 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM.
  • Page 500 May also be shown as 806f03232101ffff or 0x806f03232101ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0374 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 501 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 502 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 503 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 504 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 505 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 506 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 507 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 508 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 509 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 510 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 511 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 512 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 513 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
  • Page 514 Make sure that the installed microprocessors are compatible with each other. (Trained technician only) Reseat microprocessor n. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 515 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 516 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 517 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 518 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 519 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 520 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 521 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 522 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 523 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 524 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 525 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 526 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 527 Refer to TIP H212293 for minimum code level. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 528 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 529 806f050d-0402ffff • 806f050d-0403ffff 806f050d-0402ffff Array [ComputerSystemElementName] is in critical condition. (Drive 2) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0402ffff or 0x806f050d0402ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 530 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Check backplane cable connection. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 531 806f050d-0406ffff • 806f050d-0407ffff 806f050d-0406ffff Array [ComputerSystemElementName] is in critical condition. (Drive 6) Explanation: This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0406ffff or 0x806f050d0406ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0174...
  • Page 532 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Make sure that the adapter is supported. For a list of supported optional devices, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.
  • Page 533 806f0607-0301ffff • 806f0607-0302ffff 806f0607-0301ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (CPU 1) Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06070301ffff or 0x806f06070301ffff Severity: Error Alert Category: Critical - CPU Serviceable: Yes...
  • Page 534 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. Make sure that the SAS cable is connected correctly. Replace the SAS cable. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 535 806f060d-0401ffff • 806f060d-0402ffff Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. 806f060d-0401ffff Array [ComputerSystemElementName] has failed. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0401ffff or 0x806f060d0401ffff Severity: Error Alert Category: Critical - Hard Disk drive...
  • Page 536 Make sure that the SAS cable is connected correctly. Replace the SAS cable. Replace the RAID adapter. Replace the hard disk drive that is indicated by a lit status LED. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 537 806f060d-0405ffff • 806f060d-0406ffff 806f060d-0405ffff Array [ComputerSystemElementName] has failed. (Drive 5) Explanation: This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0405ffff or 0x806f060d0405ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0176 SNMP Trap ID: 5...
  • Page 538 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 539 806f070c-2003ffff • 806f070c-2005ffff 806f070c-2003ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2003ffff or 0x806f070c2003ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 540 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 541 806f070c-2009ffff • 806f070c-200bffff 806f070c-2009ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2009ffff or 0x806f070c2009ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 542 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 543 806f070c-200fffff • 806f070c-2011ffff 806f070c-200fffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200fffff or 0x806f070c200fffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 544 CIM Information: Prefix: PLAT and ID: 0126 SNMP Trap ID: 41 Automatically notify Support: No User response: Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 545 806f070c-2015ffff • 806f070c-2017ffff 806f070c-2015ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2015ffff or 0x806f070c2015ffff Severity: Error Alert Category: Critical - Memory Serviceable: Yes...
  • Page 546 May also be shown as 806f070d0400ffff or 0x806f070d0400ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 547 806f070d-0401ffff • 806f070d-0403ffff 806f070d-0401ffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 1) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0401ffff or 0x806f070d0401ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 548 May also be shown as 806f070d0406ffff or 0x806f070d0406ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0178 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 549 806f070d-0407ffff • 806f0807-0301ffff 806f070d-0407ffff Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 7) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0407ffff or 0x806f070d0407ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 550 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Make sure that the installed DIMMs are supported and configured correctly. (Trained technician only) Replace the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 551 806f0813-2582ffff • 806f0813-2584ffff 806f0813-2582ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132582ffff or 0x806f08132582ffff Severity: Error Alert Category: Critical - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0240...
  • Page 552 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 553 806f090c-2003ffff • 806f090c-2005ffff 806f090c-2003ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 3) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2003ffff or 0x806f090c2003ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 554 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 555 806f090c-2009ffff • 806f090c-200bffff 806f090c-2009ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 9) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2009ffff or 0x806f090c2009ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 556 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 557 806f090c-200fffff • 806f090c-2011ffff 806f090c-200fffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 15) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200fffff or 0x806f090c200fffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 558 CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 Automatically notify Support: No User response: Reseat the DIMM, and then restart the server. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 559 806f090c-2015ffff • 806f090c-2017ffff 806f090c-2015ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 21) Explanation: This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2015ffff or 0x806f090c2015ffff Severity: Warning Alert Category: System - Other Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22...
  • Page 560 Check the ambient temperature. You must be operating within the specifications. Make sure that the heat sink for microprocessor n is installed correctly. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 561 806f0a07-0302ffff • 806f0a0c-2001ffff 806f0a07-0302ffff [ProcessorElementName] is operating in a Degraded State. (CPU 2) Explanation: This message is for the use case when an implementation has detected a Processor is running in the Degraded state. May also be shown as 806f0a070302ffff or 0x806f0a070302ffff Severity: Warning Alert Category: Warning - CPU Serviceable: Yes...
  • Page 562 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 563 806f0a0c-2004ffff • 806f0a0c-2005ffff 806f0a0c-2004ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2004ffff or 0x806f0a0c2004ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 564 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 565 806f0a0c-2008ffff • 806f0a0c-2009ffff 806f0a0c-2008ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2008ffff or 0x806f0a0c2008ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 566 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 567 806f0a0c-200cffff • 806f0a0c-200dffff 806f0a0c-200cffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200cffff or 0x806f0a0c200cffff Severity: Error Alert Category: Critical - Temperature...
  • Page 568 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 569 806f0a0c-2010ffff • 806f0a0c-2011ffff 806f0a0c-2010ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2010ffff or 0x806f0a0c2010ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 570 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 571 806f0a0c-2014ffff • 806f0a0c-2015ffff 806f0a0c-2014ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2014ffff or 0x806f0a0c2014ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 572 Make sure that ambient temperature is within the specifications. If a fan has failed, complete the action for a fan failure. Replace DIMM n. (n = DIMM number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 573 806f0a0c-2018ffff • 806f0a13-0301ffff 806f0a0c-2018ffff An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2018ffff or 0x806f0a0c2018ffff Severity: Error Alert Category: Critical - Temperature...
  • Page 574 CIM Information: Prefix: PLAT and ID: 0481 SNMP Trap ID: 1 Automatically notify Support: No User response: No action; information only. SysBrd 12V : SysBrd 3.3V : SysBrd 5V : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 575 81010204-1d01ffff • 81010204-1d03ffff 81010204-1d01ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 1A Tach) Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d01ffff or 0x810102041d01ffff Severity: Info Alert Category: Critical - Fan Failure Serviceable: No...
  • Page 576 Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0481 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. Fan 6B Tach : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 577 81010701-0c01ffff • 81010701-1002ffff 81010701-0c01ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107010c01ffff or 0x810107010c01ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 578 Severity: Info Alert Category: Warning - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0491 SNMP Trap ID: 12 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 579 81010701-1404ffff • 81010701-1406ffff 81010701-1404ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (DIMM CD VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011404ffff or 0x810107011404ffff Severity: Info Alert Category: Warning - Temperature Serviceable: No...
  • Page 580 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 581 81010901-1001ffff • 81010901-1401ffff 81010901-1001ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (PCI Riser 1 Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011001ffff or 0x810109011001ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 582 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0495 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 583 81010901-1405ffff • 81010901-2c01ffff 81010901-1405ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM EF VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011405ffff or 0x810109011405ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 584 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 585 81010b01-1001ffff • 81010b01-1401ffff 81010b01-1001ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (PCI Riser 1 Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011001ffff or 0x81010b011001ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 586 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0499 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 587 81010b01-1405ffff • 81010b01-2c01ffff 81010b01-1405ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM EF VR Temp) Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011405ffff or 0x81010b011405ffff Severity: Info Alert Category: Critical - Temperature Serviceable: No...
  • Page 588 May also be shown as 810300122301ffff or 0x810300122301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0508 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 589 81030108-1301ffff • 8107010f-2201ffff 81030108-1301ffff Sensor [SensorElementName] has deasserted. (PS Heavy Load) Explanation: This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 810301081301ffff or 0x810301081301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0509 SNMP Trap ID:...
  • Page 590 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 591 81070202-0701ffff • 81070204-0a02ffff 81070202-0701ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Vol Fault) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702020701ffff or 0x810702020701ffff Severity: Info Alert Category: Critical - Voltage Serviceable: No...
  • Page 592 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0523 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 593 8107020f-2582ffff • 81070219-0701ffff 8107020f-2582ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (I/O Resources) Explanation: This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107020f2582ffff or 0x8107020f2582ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 594 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0525 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 595 81070301-0302ffff • 81070608-0a01ffff 81070301-0302ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (CPU 2 OverTemp) Explanation: This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703010302ffff or 0x810703010302ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 596 Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0803 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 597 810b010c-2581ffff • 810b030c-2581ffff 810b010c-2581ffff Redundancy Lost for [RedundancySetElementName] has deasserted. (Backup Memory) Explanation: This message is for the use case when Redundacy Lost has deasserted. May also be shown as 810b010c2581ffff or 0x810b010c2581ffff Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0803 SNMP Trap ID: 41...
  • Page 598 Severity: Info Alert Category: Critical - Fan Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0811 SNMP Trap ID: 11 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 599 810b050c-2581ffff • 816f0007-0302ffff 810b050c-2581ffff Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) Explanation: This message is for the use case when a Redundancy Set has transitioned from Non- redundant:Insufficient Resources. May also be shown as 810b050c2581ffff or 0x810b050c2581ffff Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0811...
  • Page 600 Severity: Info Alert Category: System - Power On Serviceable: No CIM Information: Prefix: PLAT and ID: 0107 SNMP Trap ID: 24 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 601 816f000d-0400ffff • 816f000d-0401ffff 816f000d-0400ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 0) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0400ffff or 0x816f000d0400ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 602 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 603 816f000d-0404ffff • 816f000d-0405ffff 816f000d-0404ffff The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 4) Explanation: This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0404ffff or 0x816f000d0404ffff Severity: Error Alert Category: Critical - Hard Disk drive Serviceable: Yes...
  • Page 604 Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. Replace the hard disk drive. Make sure that the disk firmware and RAID controller firmware are at the latest level. Check the SAS cable. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 605 816f000f-2201ffff • 816f0021-2201ffff 816f000f-2201ffff The System [ComputerSystemElementName] has detected a POST Error deassertion. (ABR Status) Explanation: This message is for the use case when an implementation has detected that Post Error has deasserted. May also be shown as 816f000f2201ffff or 0x816f000f2201ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 606 Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0331 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. PCI 1 : PCI 2 : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 607 816f0028-2101ffff • 816f0107-0302ffff 816f0028-2101ffff Sensor [SensorElementName] has returned to normal on management system [ComputerSystemElementName]. (TPM Cmd Failures) Explanation: This message is for the use case when an implementation has detected a Sensor returned from degraded/unavailable/failure. May also be shown as 816f00282101ffff or 0x816f00282101ffff Severity: Info Alert Category: Warning - Other Serviceable: No...
  • Page 608 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 609 816f010c-2002ffff • 816f010c-2004ffff 816f010c-2002ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2002ffff or 0x816f010c2002ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 610 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 611 816f010c-2008ffff • 816f010c-200affff 816f010c-2008ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2008ffff or 0x816f010c2008ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 612 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 613 816f010c-200effff • 816f010c-2010ffff 816f010c-200effff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200effff or 0x816f010c200effff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 614 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 615 816f010c-2014ffff • 816f010c-2016ffff 816f010c-2014ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2014ffff or 0x816f010c2014ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 616 Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. One of the DIMMs : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 617 816f010d-0400ffff • 816f010d-0402ffff 816f010d-0400ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 0) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0400ffff or 0x816f010d0400ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 618 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 619 816f010d-0406ffff • 816f010f-2201ffff 816f010d-0406ffff The Drive [StorageVolumeElementName] has been enabled. (Drive 6) Explanation: This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0406ffff or 0x816f010d0406ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0167 SNMP Trap ID: 5...
  • Page 620 If the problem persists and there is no other CPU with the same error indication, replace the system board. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 621 816f011b-0701ffff • 816f0125-1001ffff 816f011b-0701ffff The connector [PhysicalConnectorElementName] configuration error has been repaired. (Front USB) Explanation: This message is for the use case when an implementation has detected an Interconnect Configuration was Repaired. May also be shown as 816f011b0701ffff or 0x816f011b0701ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 622 Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0045 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 623 816f0207-0302ffff • 816f020d-0400ffff 816f0207-0302ffff [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 2) Explanation: This message is for the use case when an implementation has detected a Processor Recovered - FRB1/BIST condition. May also be shown as 816f02070302ffff or 0x816f02070302ffff Severity: Info Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0045...
  • Page 624 Severity: Info Alert Category: System - Predicted Failure Serviceable: No CIM Information: Prefix: PLAT and ID: 0169 SNMP Trap ID: 27 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 625 816f020d-0404ffff • 816f020d-0406ffff 816f020d-0404ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0404ffff or 0x816f020d0404ffff Severity: Info Alert Category: System - Predicted Failure Serviceable: No...
  • Page 626 May also be shown as 816f03080a02ffff or 0x816f03080a02ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0099 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 627 816f030c-2001ffff • 816f030c-2003ffff 816f030c-2001ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 1) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2001ffff or 0x816f030c2001ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 628 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 629 816f030c-2007ffff • 816f030c-2009ffff 816f030c-2007ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 7) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2007ffff or 0x816f030c2007ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 630 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 631 816f030c-200dffff • 816f030c-200fffff 816f030c-200dffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 13) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200dffff or 0x816f030c200dffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 632 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 633 816f030c-2013ffff • 816f030c-2015ffff 816f030c-2013ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 19) Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2013ffff or 0x816f030c2013ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 634 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0137 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 635 816f0313-1701ffff • 816f040c-2002ffff 816f0313-1701ffff System [ComputerSystemElementName] has recovered from an NMI. (NMI State) Explanation: This message is for the use case when an implementation has detected a Software NMI has been Recovered from. May also be shown as 816f03131701ffff or 0x816f03131701ffff Severity: Info Alert Category: Critical - Other Serviceable: No...
  • Page 636 May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 637 816f040c-2006ffff • 816f040c-2008ffff 816f040c-2006ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 6) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2006ffff or 0x816f040c2006ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 638 May also be shown as 816f040c200bffff or 0x816f040c200bffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 639 816f040c-200cffff • 816f040c-200effff 816f040c-200cffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 12) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200cffff or 0x816f040c200cffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 640 May also be shown as 816f040c2011ffff or 0x816f040c2011ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 641 816f040c-2012ffff • 816f040c-2014ffff 816f040c-2012ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 18) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2012ffff or 0x816f040c2012ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 642 May also be shown as 816f040c2017ffff or 0x816f040c2017ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 643 816f040c-2018ffff • 816f0413-2582ffff 816f040c-2018ffff [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 24) Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2018ffff or 0x816f040c2018ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID:...
  • Page 644 Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0063 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. One of the CPUs : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 645 816f050c-2001ffff • 816f050c-2003ffff 816f050c-2001ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2001ffff or 0x816f050c2001ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 646 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 647 816f050c-2007ffff • 816f050c-2009ffff 816f050c-2007ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2007ffff or 0x816f050c2007ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 648 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 649 816f050c-200dffff • 816f050c-200fffff 816f050c-200dffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200dffff or 0x816f050c200dffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 650 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 651 816f050c-2013ffff • 816f050c-2015ffff 816f050c-2013ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2013ffff or 0x816f050c2013ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 652 Severity: Info Alert Category: Warning - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0145 SNMP Trap ID: 43 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 653 816f050c-2581ffff • 816f050d-0401ffff 816f050c-2581ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2581ffff or 0x816f050c2581ffff Severity: Info Alert Category: Warning - Memory Serviceable: No...
  • Page 654 Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 655: Alert Category: Critical - Hard Disk Drive Serviceable: No

    816f050d-0405ffff • 816f050d-0407ffff 816f050d-0405ffff Critical Array [ComputerSystemElementName] has deasserted. (Drive 5) Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0405ffff or 0x816f050d0405ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0175...

  • Page 656: Cim Information: Prefix: Plat And Id: 0175 Snmp Trap Id

    Alert Category: Critical - CPU Serviceable: No CIM Information: Prefix: PLAT and ID: 0817 SNMP Trap ID: 40 Automatically notify Support: No User response: No action; information only. One of the CPUs : IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 657 816f0608-1301ffff • 816f060d-0401ffff 816f0608-1301ffff [PowerSupplyElementName] Configuration is OK. (PS Configuration) Explanation: This message is for the use case when an implementation when a Power Supply configuration is OK. May also be shown as 816f06081301ffff or 0x816f06081301ffff Severity: Info Alert Category: Critical - Power Serviceable: No CIM Information: Prefix: PLAT and ID: 0105 SNMP Trap ID: 4...

  • Page 658: Cim Information: Prefix: Plat And Id: 0175 Snmp Trap Id

    Alert Category: Critical - Hard Disk drive Serviceable: No CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID: 5 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 659: Alert Category: Critical - Hard Disk Drive Serviceable: No

    816f060d-0405ffff • 816f060d-0407ffff 816f060d-0405ffff Array in system [ComputerSystemElementName] has been restored. (Drive 5) Explanation: This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0405ffff or 0x816f060d0405ffff Severity: Info Alert Category: Critical - Hard Disk drive Serviceable: No...

  • Page 660: Cim Information: Prefix: Plat And Id: 0177 Snmp Trap Id

    Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 661: Cim Information: Prefix: Plat And Id: 0177 Snmp Trap Id

    816f070c-2004ffff • 816f070c-2006ffff 816f070c-2004ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2004ffff or 0x816f070c2004ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 662 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 663 816f070c-200affff • 816f070c-200cffff 816f070c-200affff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 10) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200affff or 0x816f070c200affff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 664 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 665 816f070c-2010ffff • 816f070c-2012ffff 816f070c-2010ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 16) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2010ffff or 0x816f070c2010ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 666 Severity: Info Alert Category: Critical - Memory Serviceable: No CIM Information: Prefix: PLAT and ID: 0127 SNMP Trap ID: 41 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 667 816f070c-2016ffff • 816f070c-2018ffff 816f070c-2016ffff Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 22) Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2016ffff or 0x816f070c2016ffff Severity: Info Alert Category: Critical - Memory Serviceable: No...
  • Page 668 May also be shown as 816f070d0401ffff or 0x816f070d0401ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 669 816f070d-0402ffff • 816f070d-0404ffff 816f070d-0402ffff Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 2) Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0402ffff or 0x816f070d0402ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 670 May also be shown as 816f070d0407ffff or 0x816f070d0407ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0179 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 671 816f0807-0301ffff • 816f0807-2584ffff 816f0807-0301ffff [ProcessorElementName] has been Enabled. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070301ffff or 0x816f08070301ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0060 SNMP Trap ID:...
  • Page 672 Severity: Info Alert Category: Critical - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0241 SNMP Trap ID: 50 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 673 816f090c-2001ffff • 816f090c-2003ffff 816f090c-2001ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 1) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2001ffff or 0x816f090c2001ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 674 May also be shown as 816f090c2006ffff or 0x816f090c2006ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 675 816f090c-2007ffff • 816f090c-2009ffff 816f090c-2007ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 7) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2007ffff or 0x816f090c2007ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 676 May also be shown as 816f090c200cffff or 0x816f090c200cffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 677 816f090c-200dffff • 816f090c-200fffff 816f090c-200dffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 13) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200dffff or 0x816f090c200dffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 678 May also be shown as 816f090c2012ffff or 0x816f090c2012ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 679 816f090c-2013ffff • 816f090c-2015ffff 816f090c-2013ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 19) Explanation: This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2013ffff or 0x816f090c2013ffff Severity: Info Alert Category: System - Other Serviceable: No...
  • Page 680 May also be shown as 816f090c2018ffff or 0x816f090c2018ffff Severity: Info Alert Category: System - Other Serviceable: No CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 681 816f0a07-0301ffff • 816f0a0c-2001ffff 816f0a07-0301ffff The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 1) Explanation: This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity: Info Alert Category: Warning - CPU...
  • Page 682 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 683 816f0a0c-2005ffff • 816f0a0c-2007ffff 816f0a0c-2005ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2005ffff or 0x816f0a0c2005ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 684 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 685 816f0a0c-200bffff • 816f0a0c-200dffff 816f0a0c-200bffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200bffff or 0x816f0a0c200bffff Severity: Info Alert Category: Critical - Temperature...
  • Page 686 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 687 816f0a0c-2011ffff • 816f0a0c-2013ffff 816f0a0c-2011ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2011ffff or 0x816f0a0c2011ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 688 Severity: Info Alert Category: Critical - Temperature Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 SNMP Trap ID: 0 Automatically notify Support: No User response: No action; information only. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 689 816f0a0c-2017ffff • 816f0a13-0301ffff 816f0a0c-2017ffff An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) Explanation: This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2017ffff or 0x816f0a0c2017ffff Severity: Info Alert Category: Critical - Temperature...
  • Page 690 If the problem persists and there is no other CPU with the same error indication, replace the system board. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 691: Appendix B. Uefi/Post Diagnostic Codes

    Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact IBM Support. The following is the list of the UEFI/POST error codes and suggested actions to correct the detected problems.
  • Page 692 Verify that the Processor’s are installed in the correct sockets according to the service information for this product. If not, correct that problem. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace mismatching processor. Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 693 Correct any mismatch issues found. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged.
  • Page 694 Verify that matching processors are installed in the correct processor sockets according to the service information for this product. Correct any mismatch found. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace the system board.
  • Page 695 Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace the system board.
  • Page 696 If system boots to F1 setup, flash UEFI image and reset bank to primary (if required). If system boots without error, recovery is complete and no additional action is required. If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board. IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 697 Explanation: Processor CATERR(IERR) has asserted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. (Trained Service technician only) Replace the Processor. Appendix B. UEFI/POST diagnostic codes...
  • Page 698 Explanation: Uncorrectable processor error detected Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reboot system. If problem persists escalate to the next level of supprt. S.2011001 [S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %.
  • Page 699 Explanation: Internal UEFI Firmware Fault Detected, System halted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI image. (Trained service technician only) Replace the system board.
  • Page 700 Explanation: Internal UEFI Firmware Fault Detected, System halted Severity: Error User response: Complete the following steps: Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI image. (Trained service technician only) Replace the system board.
  • Page 701 If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same memory channel. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error. (Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect connector for damage.
  • Page 702 DIMM. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error. (Trained service technician only) If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found.
  • Page 703 User response: Complete the following steps: Check log for a separate error for an associated PCIe device and service that error. Check IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 704 Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery. If problem persists then check IBM support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 705 W.305800B • W.305800E W.305800B [W.305800B] DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. Explanation: DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller Severity: Warning User response: Complete the following steps: No action required – system will reboot at the end of POST. If problem persists, switch to backup UEFI or reflash current UEFI image.
  • Page 706 Reset the IMM from the CMM. Use CMM to remove AUX power from the node. This will reboot the entire node. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Reflash UEFI Firmware.
  • Page 707 DIMM population that could be related to this problem.) Check IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
  • Page 708 W.58007 • W.580A2 Check IBM support site for an applicable Service Bulletins (Service bulletins) that applies to this memory error. (Link to IBM support service bulletins) (Trained service technician only) If problem continues to re-occur on the same DIMM connector, inspect DIMM connector for foreign material and remove, if found.
  • Page 709 User response: Complete the following steps: If the system was recently Installed, Moved, or Serviced, makesure the batter is properly seated. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. Replace CMOS Battery (Trained Service technician only) Replace the system board.
  • Page 710 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 711: Appendix C. Dsa Diagnostic Test Results

    Latest level of BMC/IMM 405-001-000 BRCM:TestMIIRegisters Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM © Copyright IBM Corp. 2012, 2014...
  • Page 712 BRCM:TestInterrupt Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 713 BRCM:TestLoopbackMAC Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-006-000 BRCM:TestLoopbackPhysical Test Passed Explanation: The test passed. Severity: Event...
  • Page 714 BRCM:TestEEPROM Test Aborted Explanation: The EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 715 Explanation: The internal memory test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-804-000 BRCM:TestInterrupt Test Aborted Explanation: The interrupt test was canceled.
  • Page 716 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 717 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-902-000 BRCM:TestEEPROM Test Failed Explanation: A failure was detected while testing non-volatile RAM.
  • Page 718 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 719 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 405-906-000 BRCM:TestLoopbackPhysical Test Failed Explanation: A failure was detected during the loopback test at the physical layer.

  • Page 720: Dsa Brocade Test Results

    218-000-000 Brocade:MemoryTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 721 Brocade:ExternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-002-000 Brocade:SerdesLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No...
  • Page 722 218-006-000 Brocade:InternalLoopbackTest Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 723 Brocade:MemoryTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 218-801-000 Brocade:ExternalLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning...
  • Page 724 Brocade:SerdesEthLoopbackTest Aborted Explanation: The test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 725 User response: Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 726 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 727 1. Check or replace SFP/cable. 2. Rerun the test. 3. Verify whether the firmware is at proper level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...

  • Page 728: Dsa Checkpoint Panel Test Results

    2. Verify that the Baseboard Management Controller (BMC) is working. 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 729: Dsa Cpu Stress Test Results

    180-901-000 • 089-000-000 Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 180-901-000 Check-point Panel Test Failed Explanation: Check-point Panel Test Failed. Operator reported incorrect display. Severity: Error Serviceable: Yes Recoverable: No Automatically notify Support: No User response: Complete the following steps: 1.
  • Page 730 4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found in reference to this system type at the IBM Support website. 5. Run the test again.
  • Page 731 Explanation: CPU Stress Test Aborted. Memory size is insufficient to run the test. At least 1GB is required. Severity: Warning Serviceable: Yes Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 089-804-000 CPU Stress Test Aborted Explanation: CPU Stress Test Aborted. User pressed Ctrl-C.

  • Page 732: Dsa Emulex Adapter Test Results

    ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 733 Explanation: Loopback testing at the MAC layer was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 516-801-000 ELXUCNA: NIC PHY LoopBackTest Aborted Explanation: Loopback testing at the physical layer was canceled.
  • Page 734 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 735: Dsa Exa Port Ping Test Results

    3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA EXA port ping test results The following messages can result when you run the EXA port ping test.
  • Page 736 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 737: Dsa Hard Drive Test Results

    3. Check scalability cables for loose connections. 4. Replace the scalability cable(s) for specified port(s). 5. If the problem remains, contact your technical-service representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA hard drive test results The following messages can result when you run the hard drive test.
  • Page 738 3. Verify the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 739: Dsa Intel Network Test Results

    IANet:Registers Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-001-000 IANet:EEPROM Test Passed Explanation: The test passed. Severity: Event...
  • Page 740 IANet:Registers Test Aborted Explanation: Registers test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 741 IANet:EEPROM Test Aborted Explanation: EEPROM test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-802-000 IANet:FIFO Test Aborted Explanation: FIFO test was canceled. Severity: Warning...
  • Page 742 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 743 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 406-903-000 IANet:Interrupts Test Failed Explanation: A failure was detected during the Interrupt test.

  • Page 744: Dsa Lsi Hard Drive Test Results

    LSIESG:DiskDefaultDiagnostic Test Passed Explanation: The test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 745: Dsa Mellanox Adapter Test Results

    1. Check cable connections. 2. Rerun the test. 3. Verify whether the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA...
  • Page 746 MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 747 MLNX:MLNX_DiagnosticTestIBPort Test Aborted Explanation: Port Test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 408-900-000 MLNX:MLNX_DiagnosticTestEthernetPort Test Failed Explanation: Port Test Failed. Severity: Error...

  • Page 748: Dsa Memory Isolation Test Results

    Explanation: Quick/Full Memory Test CPU 2 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 749 Explanation: Quick/Full Memory Test CPU 3 Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-000-004 Standalone Memory Test Passed Explanation: Quick/Full Memory Test CPU 4 Passed.
  • Page 750 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 751 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 752 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 753 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 754 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 755 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 756 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 757 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 758 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 759 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 760 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 761 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 762 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 763 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 764 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 765 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 766 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 767 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 768 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 769 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 770 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 771 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 772 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 773 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 774 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 775 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 776 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 777 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 778 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 779 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 780 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 781 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 782 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 783 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 784 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 785 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 786 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 787 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 788 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 789 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 790 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 791 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 792 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 793 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 794 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 795 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 796 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 797 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 798 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 799 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 800 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 801 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 802 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 803 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 804 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 805 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 806 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 807 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 808 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 809 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 810 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 811 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 812 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 813 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 814 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 815 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 816 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 817 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 201-901-002 Standalone Memory Test Failed Explanation: Memory Diagnostics Test Failed.

  • Page 818: Dsa Memory Stress Test Results

    202-000-000 MemStr Test Passed Explanation: Test Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 819 6. Run the memory diagnostic to identify the specific failing DIMM. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 202-802-000 MemStr Test Aborted Explanation: Memory size is insufficient to run the test.
  • Page 820 8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 821: Dsa Nvidia Gpu Test Results

    6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA Nvidia GPU test results The following messages can result when you run the Nvidia GPU test.
  • Page 822 Nvidia::DiagnosticServiceProvider::Matrix Test Passed Explanation: Nvidia GPU Matrix test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 823 Explanation: Nvidia GPU Binomial test passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 409-800-000 NVIDIA User Diagnostic Test Aborted Explanation: NVIDIA User Diagnostic test was canceled.
  • Page 824 Explanation: Nvidia GPU Binomial test was canceled. Severity: Warning Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 825 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 826 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 827: Dsa Optical Drive Test Results

    4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related Links: IBM Support Website...
  • Page 828 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 829 1. Wait for the system activity to cease 2. Run the test again 3. Turn off and restart the system. 4. Run the test again. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 215-804-000 Optical Drive Test Aborted Explanation: Optical Drive Test Aborted.
  • Page 830 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 831: Dsa System Management Test Results

    5. Run the test again. 6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM DSA system management test results The following messages can result when you run the system management test.
  • Page 832 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 833 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 834 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 835 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 836 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 837 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 838 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 839 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM...
  • Page 840 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 841 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 166-907-001 IMM I2C Test Failed Explanation: IMM Indicates failure in LM75 device bus (BUS 6).

  • Page 842: Dsa Tape Drive Test Results

    Tape Test Passed Explanation: Tape Test Passed. Severity: Event Serviceable: No Recoverable: No Automatically notify Support: No Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 843 6. Rerun the test after upgrading to the latest firmware level. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-902-000 Tape Test Failed Explanation: Tape Test Failed.
  • Page 844 6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 845 6. Run the test again. 7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM 264-906-000 Tape Test Failed Explanation: Tape Test Failed.
  • Page 846 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related Links: IBM Support Website Latest level of DSA Latest level of BMC/IMM IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 847: Appendix D. Getting Help And Technical Assistance

    Appendix D. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 848: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

  • Page 849: Creating A Personalized Support Web Page

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. For more information about Support Line and other IBM services, see http://www.ibm.com/services/ or see http://www.ibm.com/planetwide/ for...
  • Page 850 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 851: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 852: Trademarks

    Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at http://www.ibm.com/ legal/us/en/copytrade.shtml. Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

  • Page 853: Particulate Contamination

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 854: Documentation Format

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 855: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 856: European Union Emc Directive Conformance Statement

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 857: Japan Vcci Class A Statement

    914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland GmbH Technical Regulations, Abteilung M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse...

  • Page 858: Japan Electronics And Information Technology Industries Association (Jeita) Statement

    This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 859: Taiwan Class A Compliance Statement

    Taiwan Class A compliance statement Notices...
  • Page 860 IBM System x3550 M4 Type 7914: Installation and Service Guide...

  • Page 861: Index

    98 rank sparing 54, 241 before you install a legacy operating connector display problems 162 system 105 USB 16 documentation 5 bezel video CD 4 removing 299 front 16 Documentation Browser 4 replacing 300 © Copyright IBM Corp. 2012, 2014...
  • Page 862 3.5-inch simple-swap hard disk network connection 164 system reliability 35 drive 40, 225 optional devices 164 trained service technicians ix drive 39, 220, 224 power 166 serial port 172 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 863 USB hypervisor flash device 83 system board 32 local area network (LAN) 11 instructions out-of-band 182 log on 117 IBM Business Partners 26 integrated management module overview 11 using 114 particulate contamination 835 integrated management module II management, system 11...
  • Page 864 202 RAID adapter flash power component 197 installing 65 module 212 device 197 removing 212 RAID adapter flash power module RTMM heartbeat replacing 213 holder 216 LED 145 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 865 255 server configuration 99 handling 36 SAS/SATA ServeRAID Controller 198 Systems Director, IBM 120 structural parts 192 sending diagnostic data to IBM 26, 830 Universal Unique Identifier support web page, custom 831 serial number 1 (UUID) 122 switches location 178...
  • Page 866 IBM System x3550 M4 Type 7914: Installation and Service Guide...
  • Page 868 Part Number: 00KC050 Printed in USA (1P) P/N: 00KC050...

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