Canon PIXMA MG5500 series Online Manual page 82
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Also See for PIXMA MG5500 series:
- Online manual (215 pages) ,
- Setup manual (26 pages) ,
- Manual (4 pages)
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the document can be printed normally on the printer.
If the document cannot be printed, refer to the on-screen manual (operating instructions) that comes
with the printer.
• Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.
• Check whether the e-mail address of the send destination is correct.
To check the printer address, perform one of the following operations from the operation panel of this
machine:
◦ From the operation panel of this machine, display the home window and select
Web service setup -> Web service connection setup -> Print from E-mail setup ->
Check address for printing.
◦ From the operation panel of this machine, select
setup -> Cloud settings -> Print from E-mail setup -> Check address for printing.
• Check that the user's e-mail address for using this service is registered.
If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-
ij.com/po).
• In the Print Status screen, click Go to Print History Screen and check the history of jobs that were
sent. You can check the error details.
If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-
ij.com/po).
Note
• For a wireless LAN connection, after the printer is turned on, it may take a few minutes before
communication becomes possible. Confirm that your printer is connected to the wireless LAN, and
then try printing.
If You Cannot Register to the Service or Delete the Service
If You Cannot Register to the Service
• If the printer operation panel display the message "Failed to register with "Print from E-mail".", the
registration to Print from E-mail may not have been completed in time. Select OK to release the
error, and start over again from the beginning.
• Check that the firmware version of the printer has been updated.
If You Do Not Receive the URL to Complete the Registration by E-mail
• An incorrect e-mail address may have been entered. Wait about 30 minutes, and operate the printer
operation panel to print the printer registration URL and PIN code. Then re-register from the
beginning.
If You Cannot Delete the Service
• If the printer operation panel display the message "Failed to connect to "Print from E-mail". Only the
information on the printer was deleted." is displayed, it could be that the registration information on the
service could not be deleted even though the Print from E-mail information stored on this machine
was deleted.
Select OK to release the error, and then access the service's login URL (https://pr.mp.c-ij.com/po) to
delete the registration information.
Web service ->
82
Setup ->
Web service
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Troubleshooting
