Troubleshooting Canon Inkjet Cloud Printing Center - Canon PIXMA MG5500 series Online Manual
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Also See for PIXMA MG5500 series:
- Online manual (215 pages) ,
- Setup manual (26 pages) ,
- Manual (4 pages)
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To end the printing, select Exit and return to the Apps list screen.
To continue printing, select Continue and repeat the procedure from step 3.
Important
• If a print job is not printed within 24 hours after the print job is issued, the print job will expire and
cannot be printed.
• With premium apps that limit the number of print jobs, print jobs that expire and cannot be printed
are also included in the print count.
Troubleshooting Canon Inkjet Cloud Printing Center
If an app cannot be installed
If the registered app is not in the Apps list
If the information is not updated when you press the Update button
If you do not receive the registration e-mail
Printing starts on its own even if you do not do anything
If an app cannot be installed
Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.
For an app that is already installed, if the new region supports that app, you can continue to use it.
However, if you uninstall an app, be aware that you will not be able to install it outside of the country or
region where the printer was purchased.
If the registered app is not in the Apps list
Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be
displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be
able to start, register, or unregister the app.
If the information is not updated when you press the Update button
Because the Properties screen requires network connection with this product, the information may not
be reflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.
If you do not receive the registration e-mail
Printing starts on its own even if you do not do anything
You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud
Printing Center.
On the printer's Home screen, select
connection setup -> IJ Cloud Printing Center setup -> Delete from this service to prevent
unauthorized access using this address.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
Setup ->
Web service setup -> Web service
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