Cloud Troubleshooting; If You Cannot Print - Canon PIXMA MG5500 series Online Manual
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Also See for PIXMA MG5500 series:
- Online manual (215 pages) ,
- Setup manual (26 pages) ,
- Manual (4 pages)
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6. A message that indicates the completion of issuing print job appears, and printing starts
To end the printing, select Exit. The screen returns to the apps list screen.
To continue printing, select Continue, and perform the operation from Step 3.
Important
• If a print job is not printed within 24 hours after the print job is issued, the print job will expire and
cannot be printed.
• With premium apps that limit the number of print jobs, print jobs that cannot be printed due to
expiration and other reasons are also included in the print count.
Cloud troubleshooting
If you cannot print
Check the following if you cannot print.
• Check that the printer is connected to the Internet.
• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
• Check that no error message is displayed on the printer's LCD monitor.
If the problem is not resolved, use the printer driver from your computer to perform the print job and
check whether the data can be printed normally on the printer.
If you still cannot print, see the troubleshooting page for your model on the Home of the Online
Manual.
Note
• With a wireless LAN connection, after the printer is turned on, it may take several minutes before
communication is possible. Check that your printer is connected to the wireless network, and wait a
while before you start printing.
• If the printer is not turned on or is not connected to the Internet, and consequently a print job is not
processed within 24 hours after it was submitted, the print job is automatically canceled. If this
happens, check the printer power and the Internet connection, and then re-submit the print job.
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Troubleshooting
