Page 1 Administrator’s Guide Ve r s i o n 2 . 3 . 1 Your guide to installing, configuring, and troubleshooting the TOSHIBA Electronic Document Processing System...
Page 2: End User Software License Agreement
GRANT OF LICENSE: This is a legal agreement between you, the end-user (“You”), and TOSHIBA TEC Corporation (“TTEC”) and its suppliers. This software, fonts (including their typefaces) and related documentation (“Software”) is licensed for use with the system CPU on which it was installed (“System”) in accordance with the terms contained in this Agreement.
Page 3 The Bluetooth trademark is owned by Bluetooth SIG, Inc. Other company names and product names in this manual are the trademarks of their respective companies. The technology of Dartcom is used in the scanning process. COPYRIGHT: Copyright © 1999-2007 TOSHIBA TEC Corporation. All Rights Reserved.
Page 5: Table Of Contents
Planning and Preparation ....... . 5 2 Installing the Fax Option (GL-1010) ......11 Installing the Fax Driver and Address Book .
Page 6 3 Modifying Controller Settings at the Control Panel ... . 21 Navigating the Control Panel......22 Logging In.
Page 7 5 Wireless Networking ........139 Introduction......... 140 Setting up a Wireless Network .
Page 8 12 Managing the Address Book ......247 Managing the Address Book ......248 Using the Address Book with Scan Templates .
Page 9 17 Troubleshooting Network Errors ......327 Cannot See the Controller ......328 Cannot Print to the Controller .
Page 10 GL-10x0 Administrator’s Guide...
Page 11: Preface
Congratulations on purchasing the TOSHIBA Electronic Document Processing System. These systems incorporate the e-STUDIO28/35/45 digital copier with the GL-1010 controller or the e-STUDIO550/650/810 digital copier with the GL-1020 controller to provide a one-source solution for all your document copying and network printing needs.
Page 12: Introduction
This guide is not intended for digital copier service technicians, operators, or end users. For information on using and maintaining the digital copier, refer to the Toshiba Operator’s Guide for Copying Functions or contact your TOSHIBA authorized dealer for support. For information on using printer drivers and other client software, refer to the Operator’s Guide.
Page 13 Wireless Networking Support The controller supports these methods of wireless networking: Wireless Local Area Network (LAN) only, using a wireless Network Interface Card (NIC) installed in the controller and a Wireless Fidelity (Wi-Fi) compatible access point nearby Wireless LAN in conjunction with a wired Ethernet LAN Wired Ethernet LAN with the wireless NIC used to communicate with clients that are not connected to the network Web-based Device Administration and Job Management...
Page 14: Document Management
The controller supports Novell’s traditional queue-based print services and can function as either a network printer or a print server. Additionally, the TOSHIBA Novell Distributed Printing Services (NDPS) Gateway, distributed on the e-STUDIO Admin’s Client CD-ROM, allows the controller to emulate an NDPS-aware printer. NDPS is available on the NetWare 4.11, NetWare 4.2, NetWare 5.x, and NetWare 6.x releases.
Page 15: Controller Software
transmission reports. With this versatile kit installed, faxing long or graphic-intensive documents is no longer a chore. Additionally, you can use the E-mail to Print function to send a home e-mail message to the controller, when it is configured as a POP3 client. Controller Software TopAccess With the TopAccess web-based device management utility in...
Page 16: Printer Drivers
Printer Drivers The e-STUDIO Client CD-ROM and e-STUDIO Admin’s Client CD-ROM contain several printer drivers, filters and utilities to allow cross-platform printing to the controller from client machines running Windows, Unix, or Macintosh operating systems. They are described in detail below: Windows Printer Driver For the Windows 98/Me/2000/XP and Windows NT operating systems, you can install these drivers for either controller to provide network...
Page 17 Services font, initial caps tabs, and menu options From the Start menu, choose Programs > (items). TOSHIBA GL-Client Software > TopAccessDocMon Courier Type the following command: setup.exe Screen messages and text you type in a field or at the command line.
Page 18 Processing System (EDPS) fit within the overall installation scheme and offers suggestions for devising your own installation strategy. Chapter 2, Installing the Fax Option (GL-1010) on page 11 describes the installation of both the scan option and the fax option.
Page 19 Chapter 10, Installing Client Software on page 229 provides procedures for installing client software and printer drivers, as well as optional tools, to establish network printing to the controller from client workstations. PART 3: Managing the System on page 235 Chapter 11, Managing Operations on page 237 describes how to use the...
Page 20: Supplemental References
TopAccessComposer. Network Fax Operator’s Guide (GL-1010 Option) If you have purchased the optional Fax feature, the e-STUDIO Fax Option Client CD-ROM contains a .pdf version of this guide. This guide contains information on enabling network fax functionality through the controller.
Page 21 Scan Operator’s Guide You can find a .PDF version of this guide in the e-STUDIO Client CD-ROM. It provides information on enabling network scanning functionality via the controller and includes procedures for configuring scan functionality using the web-based utility, TopAccess. The guide also provides instructions for local scanning and remote management of scan jobs.
Page 22: Software Cd-Rom Contents
PCL6 printer drivers for the GL-1010 and GL-1020 controllers through Windows 98/Me/2000, Windows NT, and Windows XP-based workstations. PostScript level 3 printer drivers for the GL-1010 and GL-1020 controllers through Windows 98/Me/2000, Windows NT, and Windows XP-based workstations. AGFA Font Manager and font collection.
Page 23: Part 1 Setting Up The Controller
PART 1 Setting Up the Controller GL-10x0 Administrator’s Guide...
Page 24 GL-10x0 Administrator’s Guide...
Page 25: Installation Overview
Installation Overview The TOSHIBA Electronic Document Processing Systems consist of several integrated hardware and software components. The default installation settings are designed to suit the needs of most sites, so they may need adjustment for your network environment. Accordingly, forethought and planning play critical roles in a successful implementation.
Page 26: Hardware Installation
To support a wireless LAN, you can install a Cisco Aironet 350 PCI 802.11b Wireless NIC. Fax Option (GL-1010 Only) Installation of the fax option in the GL-1010 controller is described in Installing the Fax Option (GL-1010) on page 11.
Page 27: Planning And Preparation
Use the copier LCD touch screen to perform the following administrative functions: Enable or disable the network cards. Set the Transmission Control Protocol/Internet Protocol (TCP/IP) addressing mode to employ Dynamic Host Configuration Protocol (DHCP) services, or manually enter the addressing information. Enter the primary Windows Internet Naming Service (WINS) server IP addresses.
Page 28 IP addresses to the controller, consider setting up WINS servers for host name resolution. • TOSHIBA does not support running the controller as a print server in a Novell environment over IP. However, you can use the controller as a printer agent if you set up NDPS printing.
Page 29 The controller supports the following Novell NetWare printing modes: NetWare 4.x Bindery mode PSERVER or RPRINTER NetWare 4.x, 5.x, or 6.x NDS mode PSERVER or NPRINTER NetWare NDPS printer agent (using the TOSHIBA NLM-based gateway) Unix Print Modes The controller supports LPR/LPD printing for the Unix Sun Solaris, HP- UX, IBM AIX, OpenUnix/SCO, and Linux environments, providing you install the TOSHIBA filters.
Page 30 consistency within your network. Choose a unique name of up to 15 alphanumeric characters. Do not use the underscore (“_”) or at (“@”) characters in the device (controller) name. Workgroup Name You cannot assign the controller to a Microsoft Domain. You must assign it to a workgroup.
Page 31 Default Controller Settings Property Default Setting Comments Microsoft Device GL<MAC Address> <MAC Address> is the unique media access Name control address of the NIC installed in the controller. The Microsoft Device Name is mandatory. It is used for both Microsoft and Macintosh print services.
Page 32 Default Controller Settings Property Default Setting Comments HTTP Server Enabled The HTTP server is integral for device management and job monitoring. Therefore, you cannot disable it. Disabled IPP works only over TCP/IP. GL-10x0 Administrator’s Guide...
Page 33: Installing The Fax Option (Gl-1010)
Installing the Fax Option (GL-1010) Using this feature falls outside the scope of this guide. For more information on the fax option, refer to the Network Fax Operator’s Guide. You can purchase the Network Fax Option Kit to extend the functionality of your e-STUDIO Electronic Document Processing System.
Page 34: Installing The Fax Driver And Address Book
The Destination Folder Prompt By default, the fax and address book file are copied to the following location Program Files\Toshiba\Toshiba e-STUDIO GL-Fax and Address Book directory. To copy the files to a different directory, click to locate the desired directory.
Page 35 Next Next, you are prompted to enter the name of the program folder in which you want the software copied. Accept the default, TOSHIBA e-STUDIO GL-Fax and Address Book, or enter a new program folder. GL-10x0 Administrator’s Guide...
Page 36: Uninstalling Gl-Fax And Address Book Software
10 Click to continue. Next 11 A summary of the installation settings you selected is displayed for your confirmation. Click to continue. Next 12 To modify a setting, click until you return to the applicable Back screen. 13 After all necessary files have been copied to your workstation, you are notified that installation is complete.
Page 37: Configuring Fax Properties
TOSHIBA e-STUDIO GL-Fax and Address Book click . The Setup Options menu opens: Add/Remove The Setup Options Menu Click . This option removes all installed TOSHIBA GL Fax Remove Driver software from your system. Click to proceed. Next You are prompted to confirm the removal. To quit without removing the software, click .
Page 38 specify transmission parameters, fax recipients, cover sheet, and sender information. The GL Fax Driver Properties Dialog Box From the Send tab, you can specify the fax recipients by selecting them from the address book or adding new ones. You can set the fax resolution and department code for accounting purposes.
Page 39 Click the Cover Sheet tab to enter the information you want to appear on the fax cover sheet. GL Fax Driver Properties Cover Sheet Tab Click the checkboxes for the information you want to include on the coversheet. The is taken from the entries made on the Sender Information Sender tab.
Page 40: Enabling And Disabling The Fax Function
Click the Sender tab to enter any other information you want to include on the fax cover sheet in addition to the recipient data. GL Fax Driver Properties Sender Information Tab Click to save the settings; click to close the fax properties Apply dialog box.
Page 41: Managing Fax Jobs
Managing Fax Jobs The following table explains the various Fax Job Status messages displayed in the Jobs List. Fax Job Status Messages Defined Message Definition None displayed Job is being initiated in the controller Processing Ripping Fax Pending Ripped and transferring data to copier. The copier has not started faxing.
Page 42 Before a job can be deleted, you must first select the job by clicking on the corresponding check box. To select all jobs, click on the check mark button on the header. This button sets marks on all the jobs in the list.
Page 43: Modifying Controller Settings At The Control Panel
Modifying Controller Settings at the Control Panel This chapter explains how to use the LCD touch screen on the copier control panel to enable and disable controller options. GL-10x0 Administrator’s Guide...
Page 44: Navigating The Control Panel
Navigating the Control Panel GL-1020 Controller You can program standard copy operations, network printing, and administrative functions from the control panel on the top front of the copier. The control panel includes both hard keys and an touch screen. Buttons on the touch screen are called soft keys. PRINTER/NETWORK LCD touch screen Press HELP to see the help text...
Page 45: Logging In
GL-1010 Controller The TOSHIBA digital copier includes a control panel on the top front of the copier from which standard copy operations, as well as network printing and administrative functions, can be programmed. The control panel, sometimes called the copier front panel, includes both hard keys and an LCD Touch Screen.
Page 46 Press the tab. The Enter Admin Password screen opens. ADMIN Enter Admin Password Screen Use the control panel numeric keypad to type the five-digit administrator password. If you have not decided on a password yet, use the default password, 12345 Press to display the main Admin menu.
Page 47: Setting The Password
If the values match, a message informs you the password was changed successfully. TopAccess requires you to enter this code each time you access the administration functions. Note: If you forget your password, contact your TOSHIBA authorized dealer. GL-10x0 Administrator’s Guide...
Page 48: Modifying Protocol Settings Locally
Modifying Protocol Settings Locally The controller default protocol settings ensure quick and easy installation. However, you may want to customize the settings for optimal operation in your network environment. Note: For a complete list of the default controller Network Configuration settings, refer to Analyze the Default Controller Network Settings on page 8.
Page 49 Press . The Network Setting screen opens. NETWORK SETTING Network Setting Screen To access specific protocol settings, press the applicable soft key. For more details, refer to the following pages in this manual: TCP/IP server (see Configuring TCP/IP Protocol Settings page 28) WINS server (see Setting Up WINS and DNS Servers...
Page 50 Configuring TCP/IP Protocol Settings From the Network Setting screen, press TCP/IP. The TCP/IP Setting screen opens. Page down arrow TCP/IP Setting Screen By default, the IP Address acquisition mode is DHCP. If you are entering this screen for the first time, the other fields are not editable. Press MANUAL Enter the...
Page 51 Setting Up WINS and DNS Servers From the TCP/IP Setting menu, press the page-down arrow. The TCP/IP Setting: Servers screen opens. Page up arrow TCP/IP Setting: Servers Screen Note: If you have DHCP enabled, it obtains WINS and DNS server information automatically.
Page 52 appropriate frame type. While this makes frame type discovery automatic, it can also cause network congestion. From the Network Setting menu, press to open the IPX/SPX Setting screen. IPX/SPX Setting Screen Note: The IPX/SPX Setting screen shown displays the Ethernet NIC settings.
Page 53 Configuring the Ethernet Speed Settings From the Network Setting menu, press to open the Ethernet ETHERNET Setting screen. Ethernet Setting Screen Set the network speed to 10 or 100 . Alternatively, select AUTO to automatically sense and set the correct speed. Press to save your setting.
Page 54: Naming The Device And Workgroup
By default, Macintosh printing is enabled. If it has been disabled, press to establish Macintosh print services. ENABLE Press to display the touch keyboard. APPLETALK NAME Enter the AppleTalk name. The name is the same as the Microsoft computer name (device name). By default, the device name is GL<MAC Address>, where <MAC Address>...
Page 55: Restoring The Default Controller Settings
Press SMB to open the SMB screen. SMB Setting Screen Press DEVICE NAME to display the touch keyboard. Enter the device name. This is the same as the Microsoft Computer Name. By default, the device name is GL<MAC Address>, where MAC Address is the Media Access Control number of the NIC installed in the controller.
Page 56: Changing Control Panel Options
Changing Control Panel Options As an administrator, you can turn on or off some of the controller special features: Press PRINTER/NETWORK Press the tab. The Enter Admin Password screen opens. ADMIN Enter Admin Password Screen Enter your five-digit password and press .
Page 57 Using the control panel numeric keypad, type the appropriate panel code depending on which feature you want to turn on or off. Panel Codes for Turning Controller Features On or Off GL-1020 Panel Code [Stop][ON/OFF] [INDEX][Start] Service/Options ON/OFF [Stop]100[Start] Print Panel Code Status [Stop]001[Start] Internet Server [Stop]101[Start]...
Page 58 Panel Codes for Turning Controller Features On or Off GL-1020 Panel Code [Stop][ON/OFF] [INDEX][Start] Service/Options ON/OFF [Stop]013[Start] DSSC Shared Printer Port [Stop]113[Start] DSSC Shared Printer Port [Stop]014[Start] Offline Fixed Enforcement OFF* [Stop]114[Start] Offline Fixed Enforcement [Stop]015[Start] SSH Service OFF* [Stop]115[Start] SSH Service [Stop]018[Start] Scan Feature...
Page 59 Panel Codes for Turning Controller Features On or Off GL-1010 Panel Code [*#**][ON/OFF] [INDEX][Start] Service/Options ON/OFF [*#**]100[Start] Print Panel Code Status [*#**]001[Start] Internet Server [*#**]101[Start] Internet Server [*#**]002[Start] Server Service [*#**]102[Start] Server Service [*#**]003[Start] Master Browser OFF* [*#**]103[Start] Master Browser [*#**]004[Start] LT<-->A4, LD<-->A3 conversion...
Page 60 Panel Codes for Turning Controller Features On or Off GL-1010 Panel Code [*#**][ON/OFF] [INDEX][Start] Service/Options ON/OFF [*#**]014[Start] Offline Fixed Enforcement OFF* [*#**]114[Start] Offline Fixed Enforcement [*#**]015[Start] SSH Service OFF* [*#**]115[Start] SSH Service [*#**]018[Start] Scan Feature [*#**]118[Start] Scan Feature [*#**]019[Start] Fax Feature...
Page 61: Current Status
Continue until you have entered all of the panel codes that you want. When the system prompts you to reboot the controller and apply the changes, select Y Current Status To determine the current status of these options, you may enter the special code 100.
Page 62 Internet Server The following are the effects on system operation when this service is disabled: TopAccess and TopAccessComposer are not available IPP printing is not available Controller can send and receive e-mail normally The Internet Server in the controller cannot be used to setup an illegal or malicious web site or spread web-based viruses TopAccessComposer The following are the effects on system operation when this feature is...
Page 63 Print Queue Limit When the print queue limit is active, the print queue is limited to 500 print jobs. If the print queue limit is off, the limit to the number of print jobs in the queue is determined by the available disk space. Latin1 Encoding Latin1 Encoding affects the export of log and address book files or any file which can be exported.
Page 64: Controlling The Operation Of The Controller
Controlling the Operation of the Controller You can use the following functions from the copier LCD touch screen to control the operation of the controller, including: Take the controller offline Print test pages Reboot the controller Shut down the controller Controller software recovery update Controller software maintenance update Update the controller with new or localized printer drivers...
Page 65: Printing Test Pages
Printing Test Pages There are three types of test page you can print. The Administrator page: lists the controller and network settings The PCL font list: shows all PCL printer fonts installed on the controller The PS3 font list: shows all PostScript (level 3-compatible) fonts installed on the controller You can print only one test page at a time.
Page 66 . The controller reboots. START Shutting Down the Controller Gracefully powering down the TOSHIBA Network Document Processing System begins with shutting down the controller from the copier control panel. After you shut down the controller, you can safely power off the copier.
Page 67 Controller Software Recovery Update Replaces the operating system (OS) software and the controller software from the bootable e-STUDIO Recovery CD-ROM. There are two ways to update the operating system: Boot the controller from the e-STUDIO Recovery CD-ROM. Perform an OS U from the copier control panel.
Page 68 If so, the system update has completed successfully. If you experience problems during the update process, or if the system does not come back online after the update process completes, contact your Toshiba authorized dealer for support. Update OS From Control Panel Press the hard key on the copier control panel.
Page 69 Press to display the System Update menu. SYSTEM UPDATE System Update Menu Insert the e-STUDIO Recovery CD-ROM into the controller CD drive and then press . The touch screen displays the OS Update UPDATE OS Version screen. Confirm that the Current OS and New OS versions are correct. Press to continue.
Page 70 If you experience problems during the update process, or if the system does not come back online after the update process completes, contact your Toshiba authorized dealer for support. Controller Software Maintenance Update Use the Maintenance Update procedure to update the controller software only (not the OS).
Page 71 Press to display the System Update menu. UPDATE SYSTEM System Update Menu Insert the CD that contains the updated controller software into the controller CD-ROM drive and then press . The UPDATE CONTROLLER touch screen displays the Controller Update Version screen. Controller Update Version Screen Make sure the information displayed is correct.
Page 72 If you experience problems during the update process, or if the system does not come back online after the update process completes, contact your Toshiba authorized dealer for support. Printing Software Patch List You can print the software patch list from the control panel to review the installed updates to the controller software.
Page 73 Enter the administrator password and press to display the Admin menu. The Admin Menu Press to display the System Update menu. UPDATE SYSTEM The System Update Menu Insert the e-STUDIO Client CD-ROM in the controller CD-ROM drive. GL-10x0 Administrator’s Guide...
Page 74 If you experience problems during the update process, or if the system does not come back online after the update process completes, contact your Toshiba authorized dealer for support. Printing AMC Readings You can print the AMC readings from the copier control panel.
Page 75: Monitoring The Print Queue
Using the arrow buttons, page through the list of AMC readings. Select the reading you want to print. Press the P button to print the readings on the copier. RINT Monitoring the Print Queue From the copier LCD touch screen, you can manage scheduled jobs, private print jobs, proof print jobs, and TopAccessComposer jobs.
Page 76 Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press SCHEDULED PRINT JOBS Scheduled Print Jobs Screen When you have finished viewing the list, press to return to the BACK main Print menu. Deleting Scheduled Jobs To remove a scheduled print job: Press PRINTER/NETWORK...
Page 77 Releasing Scheduled Jobs To print a job now, instead of at the scheduled time: Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press SCHEDULED PRINT JOBS In the Scheduled Print Jobs screen, scroll to the job you want to print.
Page 78 In the Special Print Jobs screen, press PRIVATE PRINT JOBS Private Print Jobs Screen When you finish viewing the list, press to return to the main BACK Print menu. Deleting a Private Print Job Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press...
Page 79 In the Special Print Jobs screen, press PRIVATE PRINT JOBS In the Private Print Jobs screen, select the job or jobs you want to release. The highlighted job is selected automatically. Press S to select a single print job for release or press S ELECT ELECT to select all of the print jobs.
Page 80 Viewing the Proof Print Jobs Queue To display the list of pending proof print jobs and their status: Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press PROOF PRINT JOBS Proof Print Jobs Screen When you finish viewing the list, press to return to the Print BACK...
Page 81 Press again to remove the job from the print queue. DELETE Press to return to the Print menu. BACK Releasing a Proof Print Job To print the remaining copies of a proof print job: Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press...
Page 82 Managing TopAccessComposer Jobs You can set print properties and print TopAccessComposer jobs from the copier LCD touch screen. Releasing TopAccessComposer Jobs Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press TA C to display the OMPOSER TopAccessComposer Login screen.
Page 83 To access the Public folder only, press without entering a user name or password. The TopAccessComposer folder screen opens. TopAccessComposer Folder Screen Press the folder containing the print queue you want to view, and press . The folder contents screen opens. OPEN The Folder Contents Screen Scroll to the job you want to print.
Page 84: Creating And Using Department Codes
To change the print properties, press . The PROPERTY TopAccessComposer Print Properties screen opens. TopAccessComposer Print Properties Screen Modify the print settings and press PRINT 10 Press C to return to the TopAccessComposer Login screen. ANCEL Creating and Using Department Codes The Electronic Document Processing System uses counters to keep track of the number of pages printed, copied, and scanned.
Page 85: Enabling Department Codes
TopAccess. For more information on creating department codes from the control panel, see the Toshiba Operator’s Guide for Copying Functions. Creating Additional Department Codes In TopAccess, click the Counters tab.
Page 86 Displaying Print and Copy Totals Regardless of whether the department code feature is enabled, you can click the Counters tab in TopAccess to display the print and copy totals. Department Code Functionality There are three possible cases: The department code feature is disabled The department code feature is enabled, but enforcement is not Both the department code feature and the enforcement option are enabled.
Page 87 If you enter the master department code, TopAccess displays the counter totals and the counters for all departments. You can reset the counters of any department, but you cannot change the total counters. You can also delete any department and its code. You can export the displayed counter information to a .CSV file.
Page 88 IDC J ELEASING To release jobs held in the IDC (Invalid Department Code) queues for processing, enter a valid department code or the master department code at the copier control panel. Press PRINTER/NETWORK Press the tab. PRINT Press SPECIAL PRINT JOBS In the Special Print Jobs screen, press IDC PRINT JOBS Job Enters Print Queue...
Page 89 Press R ELEASE Enter the department code for the job or jobs you are releasing. If you are releasing multiple jobs at the same time, all jobs must use the same department code. Entering the Department Code The controller queues the job(s) for printing. IDC J URGING NRELEASED...
Page 90 GL-10x0 Administrator’s Guide...
Page 91: Modifying Controller Settings Remotely
Modifying Controller Settings Remotely TOSHIBA’s web-based device and job administration utility, TopAccess, allows administrators to configure device and network settings, monitor and manage jobs, and diagnose network printing errors. As the administrator, you can also use TopAccess to remotely configure all of the device and network configuration options you set from the copier control panel LCD.
Page 92: Overview
View and modify job queues View and modify copier attributes View cassette/accessory configuration View and clear the log files for jobs, messages, and counters Locate other TOSHIBA devices on the network Upload client software to the network Install client software Initiate a scan...
Page 93 Operating System and Networking Requirements Windows 98 Novell Client v3.4 or higher and Client Service Pack 1 are required to run IPX-based SNMP access and Novell printing. The Microsoft Client for NetWare can replace the Novell Client except for NDPS printers. Windows Me Novell Client v3.4 or higher is required to run IPX-based SNMP access and Novell printing.
Page 94: Opening Topaccess
Macintosh Operating System version 8.0, 8.5, 8.6, 9.0, or Mac OS 10.3.x or 10.4.x LaserWriter 8 printer driver Unix SPARC platform running Solaris v 2.5x, 2.6, 7.0, 8.0, or 9.0 PA-RISC platform running HP-UX 10.2 or 11.0 RS6000 platform running IBM AIX 4.3.x i386 platforms running OpenUnix/SCO 8.0.0 Linux platforms E-mail Requirement...
Page 95 where <IP Address> is the IP address of the controller and <Device Name> is the device name of the controller. For example: http://159.119.44.234 or http://mygl-1021 The TopAccess web page opens. Administrator’s Guide GL-10x0...
Page 96: Logging In
Using the TopAccessDocMon Link Right-click the TopAccessDocMon icon. Select the printer driver associated with the TOSHIBA controller. Select TopAccess. Logging In When you start TopAccess, it opens the start page defined on the Preferences page. The default start page is the Device page. To change...
Page 97: Logging Out
Log in as the Administrator At the top right-hand corner of the TopAccess window, click Login. The Login page opens. TopAccess Login Page Enter the administrator user name and password. This is the same password used at the LCD touch screen to log in for administrative functions.
Page 98 Clicking changes the menu and tabs from those for the Logout administrator to those for the user and the link in the upper right Logout corner changes to Login. Note: Clicking when you are in an Administration page takes Logout you either to the first end-user version of the current menu or to the first non-administrative page of the next higher-level menu, if the current menu has no end-user page.
Page 99 Navigating in the TopAccess Home Page The TopAccess Home Page or Main page is the general information page and opens when you launch the application. From here, you can initiate most device monitoring and management functions. The TopAccess Home Page The TopAccess home page contains a header area, body area, and a footer area.
Page 100: Accessing Online Help
The footer area contains navigation links to the of the current page, information, and the feature. Help Install Software Status Function tabs Submenu Detail TopAccess User Interface The Status line shows the current state of the device. Click a tab to select a desired function. Each tab may have additional tabs and menus enabling you to find the detailed information you need.
Page 101: Using Online Help
TopAccessDocMon Online Help To access the help system for TopAccessDocMon, choose Contents and Index from the Help menu or click the button at the bottom of the page. Help Using Online Help TopAccess Help TopAccess includes extensive web-based help to assist you in performing both end-user and administrative functions.
Page 102: Checking Device Status
Checking Device Status TopAccess opens to the Device tab, which includes an illustration of the device. TopAccess Device Status This tab shows the following information about the controller: Device status, which can be Ready or a number that identifies an alert condition.
Page 103 Repeat the previous step for each cassette for which you want to define the paper type. Click to save your changes. Save Finding and Connecting to Devices You can locate and connect to all other TOSHIBA controllers on your network. Click the link. Device Search Device Search Administrator’s Guide...
Page 104: Managing Print Jobs
Check the boxes to select the devices and network protocol. Click . TopAccess displays the results of your device search. Search Find the controller you want to connect to in the Device Search Results list and click the corresponding link. A browser window containing the TopAccess screen for the selected device opens.
Page 105 Invalid Jobs: those jobs submitted with an invalid department code All Jobs To update the information on the page, click in the right Refresh corner. To sort the results, click a heading. The page refreshes and a small triangle on the column heading indicates the sort sequence.
Page 106 GL-1020 and between for the 9999 GL-1010. You can change the copy count and release the job or you can release the job without changing the count. Click to release the job to printing. After you release the job, Release monitor its status using the Current Jobs list.
Page 107: Managing Scan Jobs
Print Job Administration It is a good idea to perform regular maintenance tasks, such as resetting the counter, backing up and restoring the address book and scan templates, or deleting files stored on the controller. For information about how to reset job counters, see Resetting Scan Counters on page 193.
Page 108 Click the Scan tab. Scan Jobs Page The Scan Jobs page displays links to the various scan logs: Current Scan Jobs: lists all scan jobs currently queued for processing Scan Jobs Log: lists completed scan jobs Scan Message Log: lists system messages related to the scan function.
Page 109: Downloading Scan Files
Scroll down the list to see the details of the job. Click the icon in the right corner to update the information on Refresh this page. The Scan Jobs Log displays the , and for each Group Template Agent Status scan job.
Page 110: Setting Your Preferences
When you find the file you want to download, click the name of the file. The File Download dialog box opens. Click to save the file on your local workstation. The Save As Save dialog box opens. Browse to the directory on your local workstation where you want to place the file.
Page 111: Managing Counters
To change the tab displayed when you first access TopAccess, select the tab from the pull-down list. Start Page To change the display language used by TopAccess, select the language you want from the pull-down list. Language Managing Counters The controller keeps track of the number of pages printed, copied, and scanned and maintains a set of counters.
Page 112 To view the specific counters for your department, in the Enter a text box, type the five digit department code to access department counters department code for your department or enter the master department code to display counters for all the departments. Click Enter If you enter a correct department code, TopAccess displays the...
Page 113 Click to export the data or to terminate the process. Cancel Click the link to download. File Name Note: If you experience any problems, you can use the filename hyperlink to download the exported file. Right-click the filename hyperlink and select (Internet Explorer) or Save Target As...
Page 114 Administrator’s Guide GL-10x0...
Page 115: Remote Device Management
Remote Device Management When you log in as an administrator, the first screen TopAccess displays is the tab, which opens by default to the General page of the Administration subtab. Device Administration Device Page You can perform the following remote operations by clicking the corresponding buttons at the foot of the page: Shut down the controller Reboot the controller...
Page 116 Device Tab Print Jobs Tab Current Subtab Private Subtab Proof Subtab Scheduled Subtab TopAccessComposer Subtab Invalid Subtab All Subtab Fax Tab (GL-1010 only) Scan Tab Scan Jobs Subtab Current Jobs Job Log Message Log Templates Subtab Templates Template Groups Download Scan Files Subtab...
Page 117 Send to TopAccessComposer Logs Subtab Print Job Print Msg (message) PC-Fax Job (GL-1010 only) PC-Fax Msg (message) (GL-1010 only) Routed Fax Job (GL-1010 only) Routed Fax Msg (message) (GL-1010 only) Scan Job Scan Msg (message) Address Book Subtab Contacts Groups Directory Services...
Page 118: Getting Started
Getting Started There are five major tasks required to configure TopAccess to meet your unique needs: Set up the administrative functions, such as password, contact information, messages, department codes, and preferences. Set up the copier and printer functions. Configure network protocols and set up e-mail. Set up scan agents and templates.
Page 119 Click the drop-down arrow and select the Admin Login Timeout Period amount of time before the administrator login times out. The default is 20 minutes. Click . You can click if you have not saved your changes. Save Reset Resetting refreshes and restores the settings to their last saved state. Setting the Contact Information Log in as an administrator.
Page 120: Setting The Date And Time
Enabling /Disabling SSH SSH stands for Secure SHell. When SSH is enabled, you can use an SSH client to access the controller remotely, login, and execute commands through a command line interface. SSH is disabled by default. Log in as an administrator. On the Administration tab, click the subtab.
Page 121: Setting Up Error And Event Notification
Click the subtab. The Device page opens. Device Select Version You can view the following component version information: Printer Manufacturer Copier Firmware Version Copier Main ROM Version Copier Scanner ROM Version Printer DSI Version OS Version Network Card Type Network Card Model , and Address Network Card Driver Version...
Page 122 setting. As the administrator, your changes to these settings are global, meaning they affect all users. The Preferences Page To refresh and restore the settings to their last saved state, click Reset any time. Setting the Default Date and Time Formats Log in as the administrator.
Page 123 Click the drop-down menu and select the time format. Time Format Your choices are: HH:mm:ss HH:mm:ss tt Where: HH indicates the hour, mm indicates minutes, ss indicates seconds, and tt indicates twenty-four hour format. Click Save Note: For instructions on setting the current date and time, see Setting the Date and Time on page 68.
Page 124: Setting Copier Preferences
Click the drop-down menu and select the default start page Start Page to open when you launch TopAccess. Your choices are: , or Device Print Jobs Scan Preferences Login. default start page is Device Click Save Setting the Default Admin Login Timeout Interval The default timeout period is 20 minutes.
Page 125 Setting the Auto Power Save Feature specifies how long the copier can remain inactive before Auto Power Save entering its power saving mode. Log in as an administrator. Click the tab. Administration Click the subtab. Device Click the subtab. Copier In the Copier Settings page, click the drop-down menu.
Page 126: Setting The Date Format
Click the tab. Administration Click the subtab. Device Click the subtab. Copier In the Copier Settings window, click the drop-down Maximum Copies menu. Select the number of copies. The e-STUDIO28/35/45 digital copier supports a maximum of 999 copies and the e-STUDIO550/650/810 digital copier supports a maximum of 9999 copies.
Page 127 Click the subtab. Copier In the Copier Settings window, click the drop-down menu. Date Format Select the date format you require. The options are: Year.Month.Day , or Day.Month.Year Month.Day.Year Click Save When you have finished setting copier attributes, you must turn the copier off and then back on to apply your changes.
Page 128: Setting Printer Preferences
Select , or Click Save When you have finished setting copier attributes, you must turn the copier off and then back on to apply your changes. Setting Printer Preferences The copier and controller together function as a network printer. Some options you can set apply specifically to this printer functionality.
Page 129 Printer Feature Quick Reference Unix/Linux Feature Supported Printer Drivers Mac PPDs Filters CUPS Multi-position Staple Multi-position Hole Punch Saddle Stitch Multiple Pages per Sheet (N-up) Scaled Booklet Tiled Booklet Front Cover Back Cover Insertion Interleave Copies Sort Options Image Quality Options Font Settings PS Drivers Only OS9.2.2+ Only...
Page 130 PJL jobs from printer drivers. Raw jobs are sent to port 9100 if no LPR queue is specified. The controller does not support raw jobs sent to any other port. Differences between the built in queues: DSSC: This is the only built-in queue that supports fax. If installing the printer driver via Point-And-Print, double-clicking this queue name downloads the PCL6 printer driver DSSCTAC: This is an LPR queue and cannot be browsed from...
Page 131 Under , either select an existing queue name and click Raw Job Settings to modify an existing queue or click to create a new queue. Edit The Edit or Add dialog box opens. Click the drop-down menus to set these raw job options: Queue Name: If you are creating a new queue, enter the queue name in the text field.
Page 132 in points. The font point size should be less than the number of points per line or lines of text may overlap and make the text difficult to read. See the note below for additional information regarding point size and the use of points per line, font pitch, and font point size.
Page 133 PCL Font Numbers Name Name Name Name CGTimesBdIt GarmondKrsv HelveticaNrBdOb TimesBdIt CGOmega GarmondKrsvHlb PalatinoRmn ZapfChanceryMdIt CGOmegaBd Marigold PalatinoBd Symbol CGOmegaIt AlbertusMd PalatinoIt SymbolPS CGOmegaBdIt AlbertusXb PalatinoBdIt Wingdings Coronet Arial ITCAvantGardBk ZapfDingbats ClarendonCd ArialBd ITCAvantGardDb CourierBd UniversMd ArialIt ITCAvantGardBkOb CourierIt UniversBd ArialBdIt ITCAvantGardDbOb CourierBdIt...
Page 134 can print a document set up for letter size on A4 paper. When disabled, the controller prompts you for the correct paper size. Log in as an administrator. Click the tab. Administration On the subtab, click . The Print Settings page opens. Device Printer Use the...
Page 135: Configuring Network Protocol Properties
Setting iFax Output You can control the output of the iFax in two ways. You can select duplex output and you can select which tray the document prints from. Log in as an administrator. Click the tab. Administration On the subtab, click .
Page 136 Although you set the protocols during the installation process, you can improve network performance by customizing the settings for your particular network configuration. For example, the default method for acquiring the controller IP Address is through DHCP. If your controller operates in a NetWare environment (IPX), this default setting generates unnecessary TCP/IP traffic.
Page 137 Click Save If you change the TCP/IP protocol settings or enable/disable a network card, you must reboot the controller before the changes take effect. For information on rebooting the controller, see Rebooting the Controller on page 43. Configuring IPX/SPX Settings If you are using the IPX/SPX networking protocol for any network traffic involving the controller, you must enable the IPX/SPX protocol on the controller.
Page 138 Select either . The default setting is Static IP DHCP DHCP Note: If DHCP is selected, the , and fields IP Address Subnet Mask Gateway are not displayed. Enter the , and if appropriate. IP Address Subnet Mask Gateway Address Enter the address of the Primary DNS Server Enter the address of a...
Page 139 Configuring SMB Settings If you are using the SMB networking protocol for any network traffic involving the controller, you must enable the SMB protocol on the controller. The SMB protocol is disabled by default. If you are not using SMB for any network traffic, disabling the SMB protocol on the controller reduces overhead and improves efficiency.
Page 140: Configuring Wireless Network Protocol Properties
Enter the string. AppleTalk Zone Click Save If you change the TCP/IP protocol settings or enable/disable a network card, you must reboot the controller before the changes take effect. For information on rebooting the controller, see Rebooting the Controller on page 43. Restoring Default Protocol Settings You can restore the network settings to their default values.
Page 141 Enabling/Disabling the Wireless Card If you are using the wireless network for any network traffic involving the controller, you must enable the wireless NIC on the controller. The wireless NIC is enabled by default. If you are not using the wireless network for any network traffic, disabling the wireless NIC on the controller reduces overhead and improves efficiency.
Page 142 Log in as an administrator. On the Administration tab, click the subtab. Setup Click the link. The Wireless Network page opens. Wireless Network In the IPX/SPX area, click the drop-down list. Protocol Select to enable IPX/SPX. Enable Click the drop-down list. Frame Type Select the appropriate setting.
Page 143 On the Administration tab, click the subtab. The Setup page Setup opens. Click the link. The Wireless Network page opens. Wireless Network In the DDNS area, click the down arrow beside the Update DNS pull-down list box. Dynamically Select to enable DDNS or to disable DDNS.
Page 144 Configuring AppleTalk Settings If you are using the AppleTalk networking protocol for any wireless network traffic involving the controller, you must enable the AppleTalk protocol on the wireless NIC. The AppleTalk protocol is enabled by default. If you are not using AppleTalk for any wireless network traffic, disabling the AppleTalk protocol on the wireless NIC reduces overhead and improves efficiency.
Page 145: Setting Up The Firewall
13 Enter the number of Data Retries 14 Enter the Fragment Threshold 15 Enter the RTS Threshold 16 Enter the RTS Retry Limit 17 Click Save For more information on wireless NIC settings, consult the Cisco Aironet Wireless LAN Adapters 340 and 350 Series Quick Start Guide. Troubleshooting Problem Solution...
Page 146 Click the subtab. Setup Click the link. The Firewall page opens. Firewall Click the checkbox to enable the firewall. The firewall is Enable Firewall disabled by default. Select either Allow these IP Address Range Deny these IP Address Range define the address ranges you will enter next as an inclusive (allow) or exclusive (deny) list.
Page 147: Setting Up Network Print Services
14 You can remove MAC addresses from this exclusion list by selecting the MAC address from the list and clicking the button. Delete 15 Click to save the settings for the firewall. Save Alternatively, you can click to reset the settings to their previous Reset values or click to rest all settings to their default values.
Page 148 Select to enable Novell Print Services. The default setting is Enable Disable Select from the drop-down Print Server Network Printer Operating Mode list. Different fields are displayed for each operating mode. The default mode is Print Server Select the from the drop-down list. NetWare Environment Enter the .
Page 149 Select as required for each service you want to Enable Disable change. Click Save Configuring IPP (Internet Printing Protocol) IPP Print Services are enabled by default. Log in as an administrator. On the Administration tab, click the subtab. Setup Click the link.
Page 150: Configuring Agent Settings
Scroll down to the bottom of the page. Under the area, click the down arrow beside the Raw TCP Printing Service pull-down list box. Select to enable raw TCP printing or to disable raw TCP Enable Disable printing. Click to save your settings. Save Alternatively, click to reset all of the settings on this page to...
Page 151 For the Storage Path, select either Send scanned documents to a subfolder in the storage path (GroupNumber-GroupName-TemplateNumber-TemplateName) Send scanned documents directly to the storage path Under Storage Maintenance, select either Do not delete documents and enter a numerical automatically Delete documents after <X> day(s) value for the number of days.
Page 152 In the pull-down list, select the number of minutes for Timeout Interval the interval. The options include one-minute intervals from minutes. If you want the e-mail address of the sender to be modifiable at the copier control panel, select from the Enable E-mail Address modifiable at the drop-down list.
Page 153: Setting Up E-Mail
Configuring the Send to TWAIN Agent The Send to TWAIN agent stores the scanned file on the controller in the TWAIN folder. You can retrieve TWAIN data through a TWAIN-compliant application. Log in as an administrator. Click the Administration tab. Click the Setup subtab.
Page 154: Configuring Smtp Server Settings
Enter a Password Enter a POP3 Port Number 10 Click Save Note: Once the controller establishes connection with the e-mail server, it receives any sent e-mail and the e-mail is deleted at the e-mail server. Configuring SMTP Server Settings Log in as an administrator. Click the Administration tab.
Page 155: Configuring Snmp Services
10 Click Save Data may be rejected by the receiving SMTP mail server when the file size exceeds the maximum mail size limits set for the server/gateway. Also, if the recipient’s available memory and hard disk space are limited, your data may not be received successfully. If your e-mail is returned due to excessive file size, check the recipient’s maximum limits and adjust the fragmentation setting for the template you are using.
Page 156 If your users Community will use the TopAccessDocMon utility, set the SNMP community to public Note: The community name defaults to public. However, TOSHIBA highly recommends that you change the community name for security reasons. Select from the pull-down list.
Page 157: Configuring Directory Services
Configuring Directory Services This topic explains how to set up e-mail directory services. LDAP Server Registration You can use TopAccess to register the Directory Service properties of the LDAP (Lightweight Directory Access Protocol) server. The setup parameters are shown below. Setting Directory Service Properties In the Administration tab, click the Address Book submenu.
Page 158: Configuring Client Software
11 Optionally, enter a , and , select a Search Base User Name Password Search and enter a Timeout Maximum Number of Results Example of Search Base: “o=University of Mycity,c=CA” Example of User Name: “cn=john doe,cn=recipients,ou=mycity,o=servername,c=us” 12 Select an by selecting a time from the pull-down Autocompletion timeout list.
Page 159 To install the client software on a workstation: Click the link at the bottom of the screen. Install Software Click the link for the type of software to install. The options are Print , or Drivers Unix Filters Macintosh PPD Files Scan Driver Check the boxes for the software components to install.
Page 160 Administrator’s Guide GL-10x0...
Page 161: Wireless Networking
Wireless Networking To provide users of the TOSHIBA Electronic Document Processing Systems with wireless networking, you can install a wireless network interface card (NIC) in the controller. This chapter describes TOSHIBA’s implementation of the Cisco Aironet 350 PCI 802.11b Wireless NIC.
Page 162: Introduction
(approximately 33 feet). It also offers built-in security such as authentication and 128-bit encryption. On the client side, a Bluetooth PC card such as the TOSHIBA Bluetooth PC Card, model PA3053U, that includes software support for the Hardcopy Cable Replacement Profile (HCRP) standard.
Page 163: Wireless Configuration
The Cisco Wi-Fi card supports widely-used network protocols such as TCP/IP, IPX/SPX, and AppleTalk. Network Usage Modes With the optional Cisco Wi-Fi card installed, the controller supports the following usage modes: Wired Ethernet LAN To use the wired Ethernet LAN only, disable the optional Cisco Wi-Fi card. Wireless LAN Using Cisco NIC To use the wireless card only, disable the embedded Ethernet NIC.
Page 164 Infrastructure Network Type For this type of network, the channel is set to automatic Where several APs have the same SSID, so that a client can roam from one to the other, you need to specify a Default Access Point (DAP) to which the client automatically connects whenever possible.
Page 165: Setting Up A Wireless Network
Setting up a Wireless Network Note: The Cisco Wi-Fi NIC does not support Extensible Authentication Protocol (EAP). Install the wireless NIC and press the F button to ACTORY EFAULTS initialize the controller for both the wireless and embedded Ethernet NICs. button on the copier LCD touch screen and the wireless WIRELESS settings in TopAccess are only visible when a Wireless NIC is installed.
Page 166 Setting Wireless Options from the Copier Control Panel This section takes you through the general procedure. Subsequent sections apply this procedure in summary form to specific tasks. Log in as an administrator. In the Admin screen, press W . The Wireless Settings IRELESS ETTINGS screen opens.
Page 167 In the status area at the top of the screen, the is shown on Data Rate the third line. It shows either or it shows the current Not Connected transfer rate. Choose the N . The screens for the Infrastructure Ad Hoc ETWORK two network types differ slightly.
Page 168: Setting Wireless Network Protocol Properties
Press the down arrow to adjust the settings. Transmit Power Transmit Power Settings Select the required power value. 10 Press the down arrow to complete the wireless NIC settings. Wireless NIC Settings 11 Press to save your settings. Setting Wireless Network Protocol Properties page allows you to set up the Administration >...
Page 169 By default, all network protocols are enabled. You must be logged in as an administrator to set wireless network protocol properties. Enabling/Disabling the Wireless Card Log in as an administrator. On the Administration tab, click the subtab. Setup Click the link.
Page 170 Click the drop-down list. Frame Type Select the appropriate setting. Click Save Configuring TCP/IP Settings Log in as an administrator. On the Administration tab, click the subtab. Setup Click the link. The Wireless Network page opens. Wireless Network In the TCP/IP area, click the drop-down list.
Page 171 Scroll down to the bottom of the page and click to save your Save settings. Alternatively, click to reset all settings on this page to their Reset previous values. Reboot the controller for the changes to take effect. Configuring SMB Settings Log in as an administrator.
Page 172: Setting Up Bluetooth Using A 3Com Usb Adapter
In the General area, enter the controller SSID Select the from the drop-down list. Network Type If required, check . The Use WEP Security Set WEP key WEP Encryption , and fields are enabled. WEP Key Authentication Select the type of from the drop-down list box.
Page 173 The B button on the copier LCD touch screen and the Bluetooth LUETOOTH settings in TopAccess are only visible when the Bluetooth USB Adapter is installed. The following instructions assume that the controller has been updated with the latest version of the software. Setting Bluetooth Options from the Copier Control Panel This section takes you through the general procedure.
Page 174 Press E to enable the Bluetooth feature. NABLE Bluetooth Enable Screen After you have enabled Bluetooth, the Bluetooth information is displayed. Bluetooth Settings The default Bluetooth name is based on the Bluetooth device address. Press B to enter a name of your choice. LUETOOTH Administrator’s Guide GL-10x0...
Page 175 Press the down arrow to navigate through the Bluetooth options. Bluetooth Options is enabled by default. This enables other Bluetooth Allow Discovery devices to discover the controller. If you enable , the Print Security fields are enabled. Required PIN Data Encryption If required, set up .
Page 176 You must be logged in as an administrator to set up the Bluetooth properties. Log in as an administrator. On the Administration tab, click the subtab. Setup Click the link. The Print Services page opens. Print Services Print Services Page In the Bluetooth Printing area, click the drop-down list.
Page 177: Part 2 Establishing Network Print Services
PART 2 Establishing Network Print Services GL-10x0 Administrator’s Guide...
Page 178 GL-10x0 Administrator’s Guide...
Page 179: Setting Up Novell Printing
Setting Up Novell Printing The controller supports the following Novell printing services: NetWare 4.x bindery emulation mode NetWare 4.x NDS mode NetWare 5.x and 6.x NDS mode (over IPX/SPX only) NetWare NDPS Printer Agent This chapter provides an overview of how to set up the controller as a Novell Network Printer, Print Server, or NDPS Printer Agent.
Page 180: Network Printer Mode
In an IP-only network environment, the controller cannot function as a Network Printer. It can function as a Novell NDPS Printer Agent if NDPS services have been configured and the TOSHIBA NDPS Gateway has been installed. IPX/SPX is required to configure the...
Page 181 Configuring Network Printing Before bringing the controller online, verify that the print server created for the device is up and running on the network file server. Launch your Web browser. Open TopAccess using the IP address of the controller you want to configure.
Page 182: Print Server Mode
10 In the field, enter the name of the print server you Print Server Name created (Step 1 on page 158), for example, GL_2_PS. 11 In the field, enter the number assigned to the printer you Printer Number created (Step 3 on page 158). For Bindery mode, the number is between ;...
Page 183 Open TopAccess using the IP address of the controller you want to configure. (Refer to Opening TopAccess on page 72.) Note: You can find the IP address through TopAccessDocMon. Login as an Administrator. Click the Administration tab. Click the Setup tab. Click the link.
Page 184: Ndps Mode
From the drop-down list, select the applicable NetWare Environment option: 4.x Bindery emulation mode 4.x/5.x/6.x NDS mode 4.x/5.x Mixed mode Depending on the option selected, do the following: For Bindery or Mixed mode, enter the name of the file server where you created the print server for the controller.
Page 185 Overview of TOSHIBA’s NDPS Gateway Because the controller is not an NDPS-aware printer, it requires a gateway to emulate the NDPS model. The TOSHIBA gateway mechanism employs several components, notably the NDPS Manager, NDPS Broker, and NDPS Printer Agent. The following figure illustrates the communication flow between these objects.
Page 186 When the client workstation is ready to print, it sends the print job to the printer agent (P), which is a virtual printer image created in the NDPS network. The NDPS manager (M) then passes the print jobs to the TOSHIBA NDPS gateway. The TOSHIBA NDPS gateway issues the printing commands to the printer.
Page 187 NDPS manager (M) NDPS broker (B) NDPS printer agent (P) To load the TOSHIBA NDPS gateway on NW4, besides loading CLIBAUX.NLM, you need to have the Novell new localization conversion tables installed in SYS:\SYSTEM. You can find these files in the latest support pack 8a for NetWare 4.11 or 4.2.
Page 188 Verify that both an NDPS manager and a broker object exist at this level. If not, create them. Add drivers to the NDPS broker. They can then be selected from the drivers list and associated with the printer agent. Add Drivers to the NDPS Broker Launch NWAdmin.
Page 189 Browse button Create Printer Agent Dialog Box Enter the or click to locate it. NDPS Manager Name Browse Select the type, then click . The Gateway TOSHIBA NDPS Gateway Configuration dialog box opens. Gateway Configuration Dialog Box Administrator’s Guide GL-10x0...
Page 190 LPR Printer Agent If you select the configuration option, the TOSHIBA LPR Gateway Remote-LPR Printer Configuration dialog box opens: TOSHIBA Remote-LPR Printer Configuration Dialog Box Enter the of the controller and then click IP Address Finish To confirm your choice, click...
Page 191 Remote Printer on IPX If you select the option, the TOSHIBA Remote-IPX Remote Printer on IPX Printer Configuration dialog box opens: Blank TOSHIBA Remote-IPX Printer Configuration Dialog Box Either type the name, or choose Advertising Print Server Search automatically locate print server information and choose a device name from the drop-down list.
Page 192 Queue-Based If you select the option, the TOSHIBA NDPS Queue-based (NDS Printer Agent) Gateway: Configure Network_PA3 dialog box opens: TOSHIBA NDPS Gateway: Configure Network_PA3 Dialog Box Either type in the name, or choose Advertising Print Server Search automatically locate print server information and choose a device name from the drop-down list.
Page 193: Removing Ndps Components
NDPS printer agent setup is complete. The new printer agent now appears in the list of NDPS objects. Removing NDPS Components Use the NWADMIN utility to delete all TOSHIBA NDPS printer and print agents you created. Delete the following files using either Windows Explorer or MS-DOS operating system commands.
Page 194 SYS:\SYSTEM\TALIB.NLM SYS:\SYSTEM\TACFG.PD0 SYS:\SYSTEM\NLS\4\TACON.MSG SYS:\SYSTEM\NLS\4\TALIB.MSG SYS:\SYSTEM\NLS\4\TACFG.MSG SYS:\SYSTEM\NLS\4\TAPAP.MSG SYS:\SYSTEM\NLS\4\TACFG.HLP SYS:\SYSTEM\NLS\4\TACON.HLP SYS:\SYSTEM\NLS\4\TALIB.HLP SYS:\PUBLIC\WIN32\TASNAPIN.PC2 SYS:\PUBLIC\WIN32\TACFG.PD2 SYS:\PUBLIC\WIN32\TOSHIBA.INI SYS:\PUBLIC\WIN32\TASNMP.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TARES.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TACFGRES.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\SC2_MSG.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\HLP25632.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\ROBOEX32.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\SC3_MSG.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TACFGRES.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\WATERMARK5.DLL SYS:\PUBLIC\WIN32\NLS\ENGLISH\TANDBS.HLP Administrator’s Guide GL-10x0...
Page 195: Setting Up Microsoft Print Services
Setting Up Microsoft Print Services The controller supports the following Microsoft print services: Peer to Peer LPR/LPD This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft print services. It also provides step-by-step instructions for using TopAccess to enable Microsoft print services on the controller.
Page 196: Peer To Peer Printing
Peer to Peer Printing Considerations and Limitations You cannot assign the controller to a Microsoft domain; it can participate only in a Microsoft workgroup. The controller device name must be unique within the network. The device name is also required in order to update the controller software using TopAccess.
Page 197: Lpr/Lpd Printing
LPR/LPD Printing Considerations and Limitations You must add and configure Microsoft TCP/IP printing services from the Network folder in the Windows Control Panel before you can add an LPR printer port (Windows NT, Windows 2000, and Windows XP only). To print a file using the LPR command line, the file must be in an encapsulated print format or a standard text file.
Page 198: Configuring Ipp
Configuring IPP Login as an Administrator. Click the Administration tab. Click the Setup submenu. Click the link. Print Services In the IPP P area, click the drop-down arrow and select RINTING Service to enable or disable IPP print services. Enable Disable Click Save...
Page 199: Setting Up Unix Printing
Setting Up Unix Printing This chapter describes how to set up UNIX printing services for the controller. Currently, the following UNIX platforms are supported: SPARC platform running Solaris 2.5.x, 2.6, 7.0, 8.0, and 9.0 PA-RISC platform running HP-UX 10.20 and 11.0 RS6000 platform running IBM AIX 4.3.x and 4.1.5 i386 platforms running OpenUnix.SCO 8.0.0 Linux platform running Red Hat Linux 6.2 and 7.x, SuSE Linux 7.0,...
Page 200: Installing The Unix Tar File
Supplied Components Many of the files described in this section vary slightly between the GL-1010 and the GL-1020 controllers. Make sure you select the correct files and place them in the correct directories for the appropriate controller. net_gl10X0: This file is a shell script installed in /usr/lib/lp/ model/net_gl10X0.
Page 201 This file is installed in /opt/toshiba/tap/bin/lpLinux.sh. A symbolic link to this file is installed in the /usr/local/bin directory as lptap. gl10X0Backend (AIX filter only): This is an executable program called by the AIX qdaemon. It receives the arguments from the qdaemon, interrogates it for copy information etc., then calls the queue copy of...
Page 202: Managing Unix Print Queues
Linux: uname -a Expected output: LinuxOS Open Unix: uname -a Expected output: OpenUNIX If you receive any other output, the filters will not work. Contact your system administrator to correct the operating system name. Change to the root directory. Depending on the operating system, enter the appropriate command: Solaris: tar xvf solaris106.tar HP-UX: tar xvf hpux106.tar IBM AIX: tar xvf aix106.tar...
Page 203 This file contains all of the default settings and values that you can set. These values are case sensitive and must conform to the /bin/sh variable format. To manually edit the configuration file: /etc/lp/interfaces/<queue name>.conf /opt/toshiba/tap/interfaces/<queue name>.conf /opt/toshiba/tap/filter/<queue name>.conf add a line that consists of the parameter and value. GL-10x0 Administrator’s Guide...
Page 204: Printing To The Controller In Unix
For example, to change the default orientation to Landscape, add the following line: orient= “LANDSCAPE” To learn the valid options that you can enter in the <queue name>.conf file: After you install the filter, run the command: find / -name net_gl10X0.
Page 205: Generic Lp And Lptap Options
All the options are sent to the controller at the start of a print job so, if the print file contains its own commands, they may override the lp options. Generic lp and lptap Options Copies The number of copies of a print job is specified using the -n <value> parameter with the lp command.
Page 206 Print Language Options Option Alternate Value Value Description The file is treated as a fully formatted file that already contains all the necessary commands. The file is sent to the printer without any modifications. In this mode no other options are valid and a banner page is not printed. All PCL5e jobs automatically send the <esc>&k2G command to convert the line-feed character into a carriage-return/line-feed sequence.
Page 207 Stapling Options Option Value Description staple=7 Put 2 staples on the top side of a portrait page or the right side of a landscape page printed on short-edge-feed large format (A3/Ledger) paper. This command has no affect on long-edge-feed paper or small paper sizes. staple=8 Put 2 staples on the bottom side of a portrait page or the left side of a landscape page printed on short-edge-feed large format (A3/Ledger) paper.
Page 208 Hole Punching When the hole punch option is installed it can be activated using the following options. Hole Punch Options Option Value Alternate Value Description punch=0 nopunch Hole punching is turned off. punch=1 Hole punch long edge without rotation. punch=2 Hole punch short edge without rotation.
Page 209 In PostScript, is always turned on so the paper size Deferred Media Selection has priority over the media type and the paper source. In PCL5e the paper size always has priority over the media type and the paper source. If this option is not specified, the default value is used. Example: The command to specify letterhead media type is lp –o mtype=Letterhead <filename>.
Page 210 Paper Size Options Option Value Alternate Value Description ledger ld, LD Select ledger size paper. folio folio-japan Select folio size paper. Select A3 size paper. Select A5 size paper. b4, b4-jis, B4-JIS Select JIS B4 size paper. b5, b5-jis, B5-JIS Select JIS B5 size paper.
Page 211 Department Code Set the department access code using the following option. Department Code Option Option Value Description Dept=code Sets the department access code. The code is a 5-digit numeric value. Booklet Modes The booklet mode can be selected using the following options. Booklet Mode Options Option Value Alternate Value Description...
Page 212 When the option is selected, the paper size is automatically Booklet Mode set to the same size as for . This function is only available for Booklet Mode A3, A4, B4, letter, and ledger paper sizes. If booklet mode is selected, then duplexing is also selected automatically (sduplex).
Page 213 Center Margin Select the booklet mode center margin using the following option. Booklet Mode Center Margin Option Option Value Description centermargin=<value> Select the center margin value for booklet printing mode. This value specifies in pixels the center margin or the gutter. This is in addition to the center margin already specified by the application.
Page 214 Inserter Options Option Value Description insertpaper=FO Selects Folio size paper for the inserter. insertpaper=A3 Selects A3 size paper for the inserter. insertpaper=B4 Selects B4 size paper for the inserter. insertpaper=B5 Selects B5 size paper for the inserter. insertpaper=CO Selects Computer size paper for the inserter. If this option is not specified, the inserter will not be activated.
Page 215 Inserter Paper Orientation You can select face up or face down inserter paper orientation using the following option. Inserter Paper Orientation Option Option Value Description insertinv=off Selects face up orientation for inserter paper. insertinv=on Selects face down orientation for inserter paper. If this option is not specified, the default value, face up, will be used.
Page 216 Factory Default Setting Options Option Value Description dorientation= <value> Set the orientation to <value>. 0 – Portrait orientation is used. 1 – Landscape orientation is used. The default is 0. dformlines= <value> Set the number of form lines to <value>. The range available is 5.00 .
Page 217 Font Pitch If the pitch is specified, the net_gl10X0 program always selects the Courier font; otherwise it selects the default font. The following options are used to select the font pitch. Font Pitch Options Option Value Alternate Value Description pitch=16.67 Set the character pitch to 16.67 characters per inch.
Page 218 PCL5e Specific Controller Options Some of the controller options only apply to plain text or PCL5e files. Text Wrapping The following options control text wrapping when the line reaches the right margin. Text Wrapping Options Option Value Description wrap Enable automatic text wrapping. nowrap Disable automatic text wrapping.
Page 219 If the right margin is set to the left of the left margin or if it is set to a position wider than the logical page it is ignored. The right margin is specified in columns from the left margin. A negative value is ignored. If this option is not specified, the default value is used.
Page 220 Paper Source Options Option Value Alternate Value Description inserter Select the inserter bin. In PostScript, is always turned on so the paper size Deferred Media Selection has priority over the paper source. In PCL5e the paper size always has priority over the paper source. If this option is not specified, the default value is used.
Page 221 The number of copies of the job The name of the printer or its IP address The date and time when the job was printed according to the print server A short summary listing the available options Only one copy of the banner page is printed for each file, even if a number of copies of the job are requested.
Page 222 Banner Options Control the appearance of the banner page with the following options. Banner Page Options Option Value Alternate Value Description banner=last Print the banner after the job so that it will be physically on top of the job in the output tray. banner=first banner Print the banner before the job so that it will be physically...
Page 223: Cups Printing
Banner Media Type Select the banner page paper source through the media type using the following options. Banner Page Media Type Selection via Paper Source Option Value Description Plain The paper source that contains plain paper is requested. Transparency The paper source that contains transparency slides is requested. The paper source that contains tab paper is requested.
Page 224 Place the PPD in the /usr/share/cups/model/Toshiba directory (which requires root privileges) You may need to create the Toshiba subdirectory. Copy the PPD to the appropriate directory and restart the CUPS daemon. There is one method used to install the e-STUDIO GL-1020 CUPS printer.
Page 225 Select the Link or the button to reach the Manage Printers Printers Printer List. The Printers page is where all the installed printers are managed and configured. To add a printer, select the button. Add Printer CUPS Printers Page The printer information options allow the user to change the printer name and location, the printer model (and PPD), and the installable options.
Page 226 Select the LPD/LPR Printer as the device for the Printer. CUPS New Printer Device Page Click Continue Enter the IP address of the printer followed by “/Print”. This lets CUPS know that you are choosing a printer. The “P” in print must be capitalized.
Page 227 Model/Driver CUPS: Printer Model Page Click Continue Select the printer (and associated PPD) from the list of available Model printer models. If you do not see TOSHIBA in the list, restart Model CUPS. CUPS: Printer Model Page GL-10x0 Administrator’s Guide...
Page 228 Click . A dialog opens informing you that the printer has been Continue installed. CUPS Printer Installed Page Select the link to the newly installed printer, to go to the printer and configure it. CUPS Printer Page GL-10x0 Administrator’s Guide...
Page 229 Printer Information and Installable Options When you install the desktop printer, and at any later time, you can select which printer options have been installed. The installable options available on the e-STUDIO GL-1020 are the Finisher and the Pedestal. Select from the CUPS Welcome page, then click on Manage Printers the printer you want to configure in the...
Page 230 The following dialog box allows the user to change the printer description and location. This is useful if several identical printers are available. CUPS Edit Location and Description Page Enter a new and/or if desired. Location Description Click Continue GL-10x0 Administrator’s Guide...
Page 231 Select from the CUPS Printer page (page 207), to Configure Printer change the Installable Options. CUPS Options Page PTIONS NSTALLED Select the Options Installed using the drop-down menus listing the options available for that printer model. The figure below shows the installable options available for the e-STUDIO GL-1020, which are list boxes for the Finisher and the Pedestal.
Page 232 INISHER The Finisher option is not included in this release. Select the setting for the Finisher. There are four options for the Finisher, including: Not Installed Single , and Position Stapler Multi-Position Stapler Multi-Position Stapler and Hole Punch The type of Finisher installed determines which options are available when the user prints a document.
Page 233 Page Setup and Page Attributes Most of the printing options are accessible through the menu item, Print which is typically under the menu of the application or utility being File used. General printer attributes are configured using the General section of the CUPS Options page (page 209).
Page 234 EDIA OURCE Select the Media Source or the Media Type using the Media Source drop-down list. The paper sources supported include: Manual Bypass Feeder Upper Drawer Lower Drawer Tandem LCF 1st Pedestal 2nd Pedestal External Large Capacity , and Feeder Inserter The media types supported include: Plain...
Page 235 Finishing Options The Finishing features include: setting the output tray, alternation, holepunching, and stapling. These options are available only if a finisher is attached to the printer. CUPS Finishing Options ESTINATION Select the copier output tray using the Destination drop-down list. Some options, such as stapling and hole-punching, are available only on certain trays and finishers.
Page 236 UNCH If the hole-punch option is installed in the finisher unit, turn on hole- punching using the Hole-Punch drop-down list. The options include: Long Edge Punch without rotation Short Edge Punch , and without rotation Long Edge Punch with 180 degree rotation Short Edge Punch .
Page 237 The DIN is selected by options under the DIN feature set. sends the print job to the TOSHIBA TopAccessComposer TopAccessComposer utility. sends the print job to both the TOSHIBA TopAccessComposer Print TopAccessComposer utility and to the printer. The default setting for this option is Normal...
Page 238 (DC) O EPARTMENT These buttons send the defined under the DIN feature set Department Code to the printer. The default setting is DIN (D ID N OCUMENT UMBER The Document ID Number (DIN) is set using the DIN feature set in the Printer Features dialog box only if the Print Mode is set to Private Print under the Finishing Options feature set.
Page 239: Printer Features
The default DC is . Each of the Department Code lists includes a 00000 list of numbers from 0 to 9. The default setting for each digit is If you are finished, click Continue Printer Features The Printer Features contain the options available for the specific printer selected.
Page 240 OOKLET AYOUT Use the Booklet Page Layout check box to select layout or Right to Left layout. The default setting is Left to Right Left to Right If the value is then the layout of the pages is from left to Left to Right right, where “n”...
Page 241 The default setting is points and the acceptable range is points. CUPS: Booklet Center Margin Options If you are finished, click Continue OOKLET UTER ARGIN Use the drop-down list to select the size of the outer Booklet Outer Margin margin (creep) in points, from one of several commonly used outer margin values.
Page 242 Banners Banners is a CUPS feature and not part of the PPD. Banners has two options, Starting Ending CUPS Banner Options Use the Starting Banner dropdown to select none classified confidential , and secret standard topsecret unclassified CUPS Starting Banner Options If you are finished, click Continue Use the Ending Banner drop-down to select...
Page 243 Deleting the PPD To delete the PPD you must have root privileges. To remove the PPD file, browse to \usr\share\cups\model\Toshiba, select the PPD file Toshiba_EST280_CUPS.gz, and delete the file. Limitations The v1.1.15 CUPS driver does not support all of the possible PPD options as described in the Adobe PostScript Printer Description File Format Specification version 4.3, nor does it support all the possible PPD options...
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Page 245: Setting Up Macintosh Printing
Enabling Macintosh printing from the copier control panel or using TopAccess. Installing the TOSHIBA LPD driver file on the client workstation. This chapter describes how to set the necessary protocol and services properties on the controller to support Macintosh printing. Refer to...
Page 246: Setting Up Appletalk Printing
Setting Up AppleTalk Printing Considerations and Limitations The controller supports Macintosh printing over EtherTalk only. TokenTalk is not supported. Magazine sorting and saddle stitching features are not supported. Printing Microsoft Word documents that contain multiple section breaks is not supported. The output stacking order is incorrect and, if stapling is enabled, each section is stapled individually.
Page 247 Click the link. Network Setup Page Scroll to the A section. PPLETALK the protocol. Enable Enter the Appletalk Zone Click Save Do not close the Properties dialog box. Continue with Set Print Services on page 226. GL-10x0 Administrator’s Guide...
Page 248 Set Print Services In the Setup submenu, click the link. Print Services Print Services Page Scroll to the M section and select from the drop- Enable RINTING down list. In the field, enter the name for the controller. Printer Name By default, the is GL<...
Page 249: Configuring Lpr/Lpd Printing
Configuring LPR/LPD Printing Considerations and Limitations Magazine sorting and saddle stitching features are not supported. Printing Microsoft Word documents that contain multiple section breaks is not supported. The output stacking order is incorrect and, if stapling is enabled, each section is stapled individually. Prerequisites Enable Macintosh printing: Remotely, using TopAccess on the administrator’s workstation.
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Page 251: Installing Client Software
Installing Client Software The final step in enabling network printing is to install the client software and drivers on client workstations. Because end-users typically perform these steps, this chapter provides only a brief overview of these procedures. For detailed instructions, refer to the Operator’s Guide. GL-10x0 Administrator’s Guide...
Page 252: Installing Windows Software
PCL and PostScript (PS), the GL TWAIN Driver, and the AGFA Font Manager. Considerations and Limitations The TopAccessDocMon utility monitors only GL-1020, GL-1010, and SC-2 devices. It does not support any third party printer drivers. TopAccessDocMon cannot locate or interrogate the controller if it has been set up as a NetWare NDPS printer or NPRINTER.
Page 253 To ensure successful implementation: Close all Windows applications before installing the new software. If an old version of TOSHIBA client software is installed, right-click the document monitoring application icon in the system tray, then choose from the short-cut menu.
Page 254: Installing Windows Printer Drivers
Enter the network path to the printer or the queue name. Select a program group or accept the default. When the setup program finishes copying the necessary files to your computer, it prompts you to view the Readme file and launch TopAccessDocMon.
Page 255 Download drivers from the controller. Drivers are automatically downloaded by pointing to the shared printer on the controller in a Microsoft peer to peer environment. Similarly, if the controller has been set up as an NDPS printer, the drivers configured for the selected printer agent are automatically downloaded.
Page 256: Installing Macintosh Ppd Files
223 for instructions. To use LPR/LPD printing, also enable LPD printing from TopAccess. Prerequisites If you are installing the TOSHIBA PPD for OS 10.2.6+, go to Install the TOSHIBA PPD for OS 10.2.6+ on page 46 of the Operator’s Guide.
Page 257: Part 3 Managing The System
PART 3 Managing the System GL-10x0 Administrator’s Guide...
Page 258 GL-10x0 Administrator’s Guide...
Page 259: Managing Operations
Managing Operations This chapter explains how to create department codes and enforce their use; how to view, reset, and export department counters; and how to filter, sort, export, and delete entries in the job and message logs. GL-10x0 Administrator’s Guide...
Page 260: Creating And Using Department Codes
Creating and Using Department Codes The Electronic Document Processing System uses counters to keep track of the number of pages printed, copied, and scanned. It displays these statistics as totals or by department. Each department has a name and a corresponding five-digit code. With the department code feature enabled, if you enter a department code when using the printer drivers, the controller adds the number of printed pages to the counter for that department.
Page 261 TopAccess. For more information on creating department codes from the control panel, see the Toshiba Operator’s Guide for Copying Functions. Creating Additional Department Codes In TopAccess, click the Counters tab.
Page 262 Only the Department Code Feature is Enabled If the department code feature is enabled but enforcement is disabled: In the printer drivers, the controller enables the label Department Code fields. Edit If you enter a department code, the controller reports the code to the copier and includes it in the print job, but does not check the validity of the code.
Page 263: Managing Message And Job Logs
ALID EPARTMENT ODES The system handles these in the same way as when enforcement is disabled. See Valid Department Codes on page 240 for details. OLDING OBS WITH NVALID EPARTMENT ODES If the department code is invalid, the controller puts the job on hold in the Invalid Department Code (IDC) queue.
Page 264 Viewing a Log On the Administration tab, click the Logs subtab. TopAccess displays the Print Jobs log. Print Jobs Log This page displays all of the jobs in the print queue. You set the total number of items displayed on this page through the Preferences tab. number shows the number of items in the log file.
Page 265 For message logs, check the appropriate boxes to select warning messages, errors messages, or both. Message Log By default, TopAccess displays both warning and error messages. Errors: indicate conditions that prevent job processing, such as a paper jam or out of toner. Warnings: indicate conditions that do not require immediate attention, but may affect normal operation, such as out of paper or low toner.
Page 266: Managing Job Storage
Exporting Logs On the Administration tab, click the Logs subtab. Click the link for the log to export. Click Export Select the criteria for the export. Click to export the data in CSV format. The Download screen opens with the exported file information. Click the link to download the file.
Page 267: Creating Custom Tabs
Click the checkbox to disable storage of fax files on the controller. Doing so disables the delayed fax and fax mailboxes features. Scroll down to the bottom of the page and click to save your Save settings. Alternatively, click to reset all settings to their default values. Reset Creating Custom Tabs Normal tab printing requires the user to select the name of the tabbed...
Page 268 Click . TopAccess displays the Custom Tab Settings dialog Custom Tab box. Custom Tab Settings Dialog Box Enter a name for the tabbed paper in the box. Tab Paper Name Select the paper size, number of tabs per bank (1-100), margin, and other measurements.
Page 269: Managing The Address Book
Managing the Address Book This chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups. It also covers sorting the address book contents, searching the address book, and importing and exporting address book data. GL-10x0 Administrator’s Guide...
Page 270: Managing The Address Book
Managing the Address Book TopAccess comes with an address book feature. You can: Enter names and create groups for use with the Send to E-mail or Send to iFax agents. Set up the address book in advance or add recipients while you create a recipient list for a Send to E-mail or Send to iFax transmission.
Page 271: Sorting The Address Book
Type or edit the optional description, which is limited to 64 characters. Click to save your new or edited group. Deleting a Contact or Group On the Administration tab, click the Address Book submenu. For contacts, click the link. For groups, click the Contacts Groups link.
Page 272 12 Select the recipients from the Search Results list. 13 Click Contact Search Parameters Default Parameter Range Value Remarks Search In Controller address Controller Controller address book is not an book (see remarks) address book LDAP server, but is displayed at the List of registered top of the directory list.
Page 273 Select the delimiter from the drop-down menu. To import, click . To export, click Import If exporting, click the link and define the output file name. File Name Configuring Directory Services To use other Lightweight Director Access Protocol (LDAP) directory services available on your network, configure the service by following these steps: On the Administration tab, click the Address Book submenu.
Page 274 13 Click Directory Services Parameters Default Parameter Range Value Remarks IP Address 0.0.0.0 - 0.0.0.0 No validation of input values 255.255.255.255 Port Number 1 - 9999 389 is the default for non-SSL 636 is the default for SSL Search Base (Empty) Max number of results 1 - 999...
Page 275: Using The Address Book With Scan Templates
Using the Address Book with Scan Templates When you configure scan agent templates, you can choose the recipients from existing contacts in the TOSHIBA address book or create new recipients. You can also choose recipients from an existing directory service...
Page 276 Choosing Recipients from the Address Book Scroll down the page and click the link. The Address Book page opens. Address Book Page Select a group list to display the members of that list. All Users: displays all users in the address book. Undefined: displays only users who do not belong to a group.
Page 277 Check the check box adjacent the addressee’s name or click Search search any existing directory service using LDAP. Click to add the addressee to the recipients list. Creating New Recipients for Templates On the Administration tab, click the Address Book submenu. The Address Book Contacts List page opens.
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Page 279: Managing Scan Operations
Managing Scan Operations This chapter explains how to set up and maintain public templates and how to manage scan jobs. For information on creating and modifying private templates, and on scanning and retrieving data, refer to the Scan Operator’s Guide which is in .pdf format on the Client CD-ROM. Setting Up Templates Templates are used to store scan attributes that end users can choose when scanning documents at the copier control panel.
Page 280: Public Groups And Templates
Public Groups and Templates Administrators create and maintain public templates and manage the public template group. End users can view and use public templates but cannot modify them. The public group can contain up to 60 public templates. Typically, these are general purpose templates that are available to all users.
Page 281 Click . The New Template page opens. New Template Page--Administrator Enter identification information for the template. See Template Identification on page 263 for details. Select the scan settings such as resolution and page size. See Scan Settings on page 263 for details. Click the drop-down arrow, and select a scan transfer agent.
Page 282 If the template is password-protected, the Password popup appears. Enter the template password and click . The Edit Template page opens showing the current settings for the selected template. Edit Template Page--Administrator Change the template settings as necessary. See Template Identification on page 263, Scan Settings...
Page 283: Templates Pages
Click Delete If the template is password-protected, the Password popup opens. Enter the template password and click . A confirm deletion message appears. Click to delete the template or to leave it unchanged. Cancel Editing Public Group Information You can modify the definition of the public group. For example, you could change its name from the default, which is Public Scan On the Scan tab, click the Templates submenu.
Page 284 Editing existing templates Deleting templates Templates Table This table has six columns: Checkmark: check the boxes in this column to select templates. Padlock: a padlock icon in this column means the template is password protected. If you try to edit or delete the template, a Password popup opens.
Page 285 New Template Page This page opens when you click on the Templates List page. It has three main parts: Entering template identification details and optionally setting a password Selecting the scan settings Selecting the transfer agent settings The first two parts are the same for all templates. The third part varies according to the scan transfer agent you select.
Page 286 Document Type: choose from (default), , or Text Text/Photo Photo Resolution: choose from (default), , or 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Note: When scanning to TopAccessComposer, select only 600 dpi When scanning to Internet Fax, select only 200 dpi Exposure: choose (default), or select a specific level if necessary.
Page 287 Send to File This transfer agent stores scanned files on the controller or on a file server. Location: click the down arrow and select a location for the scanned file from the list box. Choices are Controller Network Folder Path: displays the path for storing the scanned file, consisting of <group number>-<group name>-<template number>-<template name>.
Page 288 Subject: enter the e-mail topic (up to 128 characters). Include Scan details in e-mail body: checked by default. Uncheck to remove scan location, scan type, scan agent, date, time, number of scanned pages, and scan resolution from the body of the e-mail message.
Page 289 Send to TopAccessComposer This transfer agent stores scanned files in a TopAccessComposer folder. TopAccessComposer Folder: enter the name of the destination folder in TopAccessComposer. The exact folder path is displayed below. If the folder is a private folder and the folder name is the same as a user home private folder, a new folder with the same name is created under the user’s home folder.
Page 290: Template Groups Pages
Retry Count: open the list box and choose the number of retries to attempt: , or Retry Interval: open the list box and choose the number of minutes between retries (up to 59 minutes in 1 minute increments). File Path: displays the path name for storing the scanned file, consisting of <group number>-<group name>-<template number>- <template name>.
Page 291 Template Groups Page The Template Groups page lists all existing template groups and provides controls for: Going to the Templates pages Creating new template groups Editing existing template groups Deleting template groups Template Groups List This table has five columns: Checkmark: check the boxes in this column to select template groups.
Page 292: Managing Scan Jobs
New Template Group This dialog box opens as a full page if you click on the Template Groups page, or as a popup window if you click on the New New Group Template page. To define a group, you must give it a name. The other fields are optional. Group No.: enter a number for your new group (between 1 and 200).
Page 293 Click the Scan tab. Scan Jobs Page The Scan Jobs page displays links to the various scan logs: Current Scan Jobs: lists all scan jobs currently queued for processing Scan Jobs Log: lists completed scan jobs Scan Message Log: lists system messages related to the scan function.
Page 294 Viewing the Scan Message Log To view the list of system messages for scan jobs: On the Scan Jobs page, click Message Log. To sort the list of messages in a particular order, click the appropriate table heading. Scroll down the list to locate the messages. Deleting Scan Jobs You can cancel any job that is in the Current Jobs queue by deleting it.
Page 295: Downloading Scan Files
Select to enable or disable the scan function Enable Disable respectively. Scroll to the bottom of the page and click to save your setting. Save Alternatively, click to reset all settings on this page to their Reset default values. Deleting Scan Files You can delete all scan files stored in the file folders on the controller, including scan jobs that are still being processed, in order to free disk space on the controller hard disk.
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Page 297: Maintaining The System
Maintaining the System This chapter details procedures for maintaining the Electronic Document Processing Systems. It covers backing up and restoring files, deleting files stored on the controller, and updating the controller software. These topics cover procedures for backing up and removing files. GL-10x0 Administrator’s Guide...
Page 298: Placing The Controller Offline
Placing the Controller Offline You can force the controller to remain offline for extended periods of time. The controller will remain offline until you return it to service. While the controller is offline, the walk-up functions of the digital copier will still function normally.
Page 299: Backing Up Files
Select the option you want. The default is Overwrite whole file with a single , the other option is random char Overwrite every single byte with diff rand char 10 Scroll to the bottom of the page and click to save your settings. Save Alternatively, click to rest all settings on this page to their...
Page 300: Restoring Files
Click to create an immediate backup of the information Create New File in that section. Each data type is backed up independently. If you previously created a backup file, TopAccess displays the message, An old backup file exists in the controller. Do you want to replace it? Click to delete the previous backup file and create a new backup...
Page 301: Deleting Files Stored On The Controller
Click to restore the file(s). The Restore screen displays the Upload backup file information. Click . If you continue, the Maintenance screen Continue Cancel displays the restored file name(s). Click . TopAccess displays the Reboot page and the controller Restore reboots.
Page 302: Font Management
Click Delete Files Warning! When you delete the Processing Data folder, which contains current job data, TopAccess automatically deletes the jobs and message logs. TopAccess displays the message, Are you sure you want to delete these data? This will reboot the controller? Click to proceed or to end the procedure.
Page 303 Click to open the Upload Font to Controller page. Type the file name into the text box or click to browse Font File Browse for the file. The font name length for PCL fonts is limited to 16 characters (additional characters will not be displayed). The font name length for PostScript fonts is 40 characters (additional characters will not be displayed).
Page 304: Patch Management
Designates the set of symbols or <ESC>(5T characters contained in a font. 5T = Windows 3.1 Latin 5 Choose a font ID that is free. <ESC>*c16382D The value 16382 was chosen here. Bind the font name to the font id. <ESC>&n9W\01carolina The 9 is the length of the font filename “carolina”...
Page 305: Setting Up Ldap Authentication
Printing Software Patch Information To print detailed information regarding a software patch: Log in as an administrator. Click the tab. Administration Click the subtab. Maintenance Click the link. The Patch Management page opens. Patch Management Select the patch you want to print from the list on the Patch Management page.
Page 306: Managing Amc Functions
Optionally, enter the of the LDAP server. Host Name 10 Optionally, enter the of the domain in which the LDAP Domain Name server resides. 11 Optionally, enter a for the LDAP server. User Name 12 Optionally, enter the matching the user name entered in the Password previous step.
Page 307 field is automatically provided by the system. Copier Model Optionally, enter the numbers. Copier Serial # Equipment ID 10 Enter the e-mail addresses of the intended recipients in the fields. You can click the button to search for e-mail addresses Search and you can enter more than one address in each field.
Page 308 10 Enter or change e-mail addresses for the intended recipients in the fields. You can click the button to search for e-mail Search addresses and you can enter more than one address in each field. Separate addresses with a comma. 11 Select the by clicking on the checkboxes for Meter information to be sent...
Page 309 Click the subtab. Click the button to send a report using the current active Send Now profile. To send an immediate AMC report using a different profile: Log in as an administrator. Click the tab. Administration Click the subtab. Click the link.
Page 310 make sure that they know which client the report came from and all pertinent details. To set the organization information: Log in as an administrator. Click the tab. Administration Click the subtab. Click the link. Information Setup Click the button. Edit Enter the name of your organization in the text box.
Page 311 Enter or change the information for your service provider under the heading. Service Provider Information 10 Enter or change the , and Date of Installation Equipment ID Copier Serial in the area. Number Device Information 11 Under , click the checkbox to enable or disable Notification Settings Notify .
Page 312 Select the date that you want the readings for by clicking the down arrow on the pull-down list. Then select the date on the Reading Dates list. If there is only one reading on that date, the information is displayed immediately.
Page 313 Click the tab. Administration Click the subtab. Click the link. View Select the date that you want the readings for by clicking the down arrow on the pull-down list. Then select the date on the Reading Dates list. If there is only one reading on that date, the information is displayed immediately.
Page 314 Click the subtab. Click the link. Logs The top of the page shows the current total readings. Below that, select either the log or the log, or both. Meter Reading Daily Reading The log information is displayed below. Click to send the log data to the printer. Print When you finish, click any other link or tab to close this page.
Page 315 To export the AMC log: Log in as an administrator. Click the tab. Administration Click the subtab. Click the link. Logs The top of the page shows the current total readings. Below that, select either the log or the log, or both. Meter Reading Daily Reading The log information is displayed below.
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Page 317 PART 4 Tr oubleshooting Network Printing GL-10x0 Administrator’s Guide...
Page 318 GL-10x0 Administrator’s Guide...
Page 319: Troubleshooting Overview
Troubleshooting Overview This chapter is the place to start if you are experiencing difficulties installing or using the Electronic Document Processing System. Because the system integrates hardware, network, and software components, errors do occur and sometimes it can be difficult to determine their source.
Page 320: Network Connectivity Problems
Some common network configuration options are shown below, with the steps required to configure a controller in each. If you perform all the steps in the applicable checklist and still cannot print satisfactorily to the controller, contact your TOSHIBA authorized dealer for further assistance. GL-10x0 Administrator’s Guide...
Page 321 Troubleshooting Checklist Resolving Network Connectivity and Printing Issues Network For Instructions, Configuration Check... Go To... You can change network protocol settings using the copier LCD touch screen or TopAccess (Administration page). Configuring TCP/IP Windows Environment: 1 Are the IP Address Next Protocol Settings properties correctly set?
Page 322 Setting page 160, or up the Controller as an NDPS Object page 165. 5 Was the printer driver Next Operator’s Guide. (GL-1010 or GL-1020) Step correctly installed? Driver Mapped to 6 Is the driver port name Next Wrong Port correct? Step page 272.See the...
Page 323 • TCP/IP Protocol page 28. • Microsoft Peer-to- TAR File Setup 2 Did you successfully Next Peer networking install the TOSHIBA Step page 179. • Clients running on Unix filters? HP, Sun, AIX, or Unix Queue Setup 3 Did you successfully...
Page 324: Cannot Discover Device
Resolving Network Connectivity and Printing Issues (Continued) Network For Instructions, Configuration Check... Go To... Configuring Macintosh 1 Is AppleTalk enabled on Next AppleTalk Environment the controller? Step page 224. • AppleTalk and TCP/ Configuring TCP/IP 2 Is TCP/IP set up on the Next IP protocols Protocol Settings...
Page 325 The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact a TOSHIBA authorized dealer for further assistance. Troubleshooting Checklist Device Discovery...
Page 326: Cannot Ping Controller
The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for further assistance. GL-10x0 Administrator’s Guide...
Page 327 Once the controller installation issue. comes back online, check the Contact your startup page that prints out. Are TOSHIBA authorized the TCP/IP settings correct? dealer for support. 4 Try to ping the controller again. Next Did the controller respond to the...
Page 328: Cannot Print From Client
After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client workstation to your TOSHIBA Network Document Processing System. This problem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client setup or driver properties.
Page 329 2 Check the Device page of Next Contact your equipped with TopAccess. Are the options Step TOSHIBA authorized specified components specified for the job dealer for support. supported by the hardware configuration? If not, delete the job, install the required components, and try again.
Page 330: Job Not Listed In Current Jobs
If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for further assistance. Troubleshooting Checklist Submitted Job Not in Current Jobs Queue...
Page 331 Submitted Job Not in Current Jobs Queue (Continued) For Instructions, Possible Cause Check Go To... Cannot Interpret The job was deleted or 1 Sometimes, the job TopAccessDocMon was unservicable. completes before the Messages/ Possibly, the job Current Jobs Log is Warnings/Errors completed before the updated.
Page 332 Submitted Job Not in Current Jobs Queue (Continued) For Instructions, Possible Cause Check Go To... Network print settings 6 Use the LCD touch Next Refer to PART 3, Establishing are not properly screen to check that the Step Network Print configured printer is online and that Services...
Page 333: Troubleshooting Hardware Errors
This chapter also covers using the administration utility, TopAccess, to diagnose and resolve hardware-related errors. For more information about resolving error messages displayed on the LCD touch screen, refer to the Toshiba Operator’s Guide for Copying Functions or the LCD online Help. GL-10x0 Administrator’s Guide...
Page 334: Common Errors
RESTORE DEFAULTS key. Reboot the controller. If the values are still none, contact your TOSHIBA authorized dealer for support. The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it.
Page 335 The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for further assistance. Troubleshooting Checklist Starting Controller, Please Wait...
Page 336 If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for further assistance. Troubleshooting Checklist Copier Does Not Output Print Jobs...
Page 337: Device Status Indicators
You can use TopAccess to check if the copier requires maintenance. The Device Summary window includes a copier icon, which displays visual Device Status Indicators in the event of a copier malfunction. For information on resolving these error conditions, refer to your Toshiba Operator’s Guide for Copying Functions. Paper Jam...
Page 338: Error Messages
Add Staples Service Calls icon indicates that a call for service is needed. Contact your Service Call TOSHIBA authorized dealer for support. Error Messages TopAccess Logged Error Messages Messages Log The following messages may appear in the TopAccess messages log.
Page 339 Add toner Add toner. HELP) Call for service Call for service Call for service. Contact your TOSHIBA authorized dealer for support. Cannot staple this size Cannot staple this size Do not choose staple for this size of paper. CHECK PAPER IN...
Page 340 Service recommended Service recommended for IQC Service recommended for IQC. for IQC Contact your TOSHIBA authorized dealer for support. Set key copy counter Set key copy counter Set key copy counter. Set staple cartridge Set staple cartridge Set the staple cartridge.
Page 341 The following messages may appear in the column of the Jobs Log. Status The table indicates the probable cause and the action you can take to resolve the error. If the error condition persists, contact your TOSHIBA authorized dealer for support. Jobs Log Status Messages Message...
Page 342 Jobs Log Status Messages (Continued) Message Cause Corrective Action Unserviceable, Paper Not Out of paper. Load Paper (A5) according to Loaded (A5) the instructions on the copier control panel LCD. Unserviceable, Paper Not Out of paper. Load Paper (A6) according to Loaded (A6) the instructions on the copier control panel LCD.
Page 343 Jobs Log Status Messages (Continued) Message Cause Corrective Action Unserviceable, Paper Not Out of paper. Load Paper (UNIVERSAL) Loaded (UNIVERSAL) according to the instructions on the copier control panel LCD. Unserviceable, Paper Out Out of paper. Load Paper according to the instructions on the copier control panel LCD.
Page 344 TopAccess. Restart the controller. If the controller is not restored, recover the HDD. Refer to the Operator’s Guide. If the controller is still not restored, contact your TOSHIBA authorized dealer for support. GL-10x0 Administrator’s Guide...
Page 345 If the controller is not restored after restarting, recover the HDD. Refer to the Operator’s Guide. If the controller is still not restored, contact your TOSHIBA authorized dealer for support. Scan Kit Internal Error (SK6) Scanning cannot be started due to the copier status, such as a misfeed in the document feeder or the feeder may be open.
Page 346: Led Indicators
Make sure that the CD-ROM has been inserted into the drive with the label side up (showing). Check that you can read the CD-ROM from another drive. If the CD- ROM is corrupt or damaged, contact your TOSHIBA authorized dealer for support. GL-10x0 Administrator’s Guide...
Page 347: Indeterminate, Unexpected Behavior
Anything from features becoming unavailable to complete system seizure could indicate that this is the problem. Corrective Action If you suspect this is the case, contact your TOSHIBA authorized dealer for further assistance. GL-10x0 Administrator’s Guide...
Page 348 GL-10x0 Administrator’s Guide...
Page 349: Troubleshooting Network Errors
This chapter describes the most common network configuration problems and provides steps to resolving them. If the problem persists after you have followed all of the steps, contact your TOSHIBA authorized dealer for support. GL-10x0 Administrator’s Guide...
Page 350: Cannot See The Controller
The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact your Toshiba authorized dealer for support. Troubleshooting Checklist Cannot Find the Controller...
Page 351 Faulty or missing 5 Check link LED activity on Next Contact your Toshiba NIC or network cable the hub, the NIC of the Step authorized dealer for controller, and the client support. machine. Do the hardware...
Page 352: Cannot Print To The Controller
The following checklist helps you identify the source of the error and directs you to where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact your Toshiba authorized dealer for support. GL-10x0 Administrator’s Guide...
Page 353: Protocol Settings
Troubleshooting Checklist Cannot Print to the Controller For Instructions, Possible Cause Check Go To... Modifying Protocol conflict or 1 Have you set the controller Next Controller Settings incorrect protocol protocol settings so they are Step at the Control settings compatible with your Panel network and client protocol on page 21.
Page 354: Unknown Controller Network Settings
Cannot Print to the Controller For Instructions, Possible Cause Check Go To... Network Problems 7 Are other services and Next Refer to your network communications performed Step documentation or use over the network behaving a network diagnostic in the normal and expected utility to research a manner? network problem.
Page 355: Troubleshooting Client Errors
Troubleshooting Client Errors Any problem that arises when using TOSHIBA client software, including the TopAccessDocMon Help system or any of the TOSHIBA print or scan drivers falls under the category of a client error. A subset of client errors, those relating to jobs that are printed in unexpected or unintended ways, are classified as output errors, and are covered in the next chapter.
Page 356: General Software Error Conditions
End Task CTRL+ALT+DELETE applications. Restart the computer. If the problem persists, contact your Toshiba authorized dealer for support. Have the following information available when you call: Operating system, type, and version. Software in use at the time of the failure.
Page 357 When you are trying to install client software, an error message indicates that you are trying to install a .dll that another program has already opened. Corrective Action Close all applications before installing any TOSHIBA client software. GL-10x0 Administrator’s Guide...
Page 358: Topaccess Error Conditions
Invalid IDS Code Problem Description An unknown Windows String Resource code was generated, so the program is unable to supply a text description for the code. Corrective Action Restore the software from a reliable backup source or from the original distribution CD-ROM.
Page 359: Topaccessdocmon Error Conditions
Unless there is a hardware error, a job is considered unserviceable if the controller does not support the features selected for the job. This most often occurs when a non-TOSHIBA driver is used to submit a job to the controller.
Page 360 The controller is currently rebooting. The SNMP agent on the controller is not functioning properly or has stopped functioning. Corrective Action Wait for a couple of minutes. Most of the time, the connection is reestablished automatically. If the broken connection condition persists, exit and restart TopAccessDocMon.
Page 361: Cannot View Job In Topaccessdocmon Print Queue
Press the tab. The main Print menu opens. PRINT Print Menu Screen Press . A confirmation message appears. REBOOT Press to proceed. The controller goes offline while rebooting and the LCD touch screen displays first Shut-down in progress and then Starting Controller.
Page 362: Topaccessdocmon Error Messages
The job may be held in the Novell print queue. A copier error may be preventing printing. Corrective Action Check the device location to see if there really should be any jobs listed. Check the Jobs Log in TopAccess to see if the status of the job is listed as , or Done...
Page 363: Printer Has A Paper Jam
TOSHIBA printer. For example, you may select an HP LaserJet driver in Windows and connect it to the network port to which the controller is attached. Since...
Page 364: Printer Driver Installation Error Messages
Toshiba Operator’s Guide for Copying Functions or consult your network administrator. Printer Driver Installation Error Messages Setup Needs to Copy Windows NT Files Problem Description The wrong port type was selected from the Printer Ports dialog box.
Page 365: Location Does Not Contain Information About Your Hardware
Double-click from the Printers folder, but when prompted to Add Printer locate the driver, click Have Disk Browse to the subdirectory that contains the appropriate *.inf file. Location Does Not Contain Information About Your Hardware Problem Description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.
Page 366: Printer Driver General Errors
If the printer driver on a client workstation points to the wrong network port, jobs do not appear in the current jobs queue or print out. Corrective Action Open the Printers folder from the Control Panel. Right-click the TOSHIBA printer driver icon. Select from the shortcut menu. Properties...
Page 367: Cannot Remember Document Password
the document is output on letter size paper (provided, of course, that all copier-related restrictions have been met). Corrective Action Change the properties in the document you want to print and recreate the print file. Submit the print job using the lp command without setting additional parameters.
Page 368: Twain Driver Errors
TWAIN Driver Errors Cannot Find the Controller Problem Description: Cannot find the controller using the button. Search Corrective Action: Confirm that the user’s workstation and the controller are properly connected to the NetBIOS network. Make sure that the selected workgroup name is correct. If the controller is out of the subnet on which the user's workstation exists, enable access to the controller via NetBIOS over TCP/IP by specifying the controller machine name and IP address in the WINS server or lmhosts file in the user's workstation.
Page 369: Cannot Acquire Document
Cannot Acquire Document Problem Description: Cannot acquire a document using the GL-TWAIN driver. Corrective Action: The GL-TWAIN driver is carefully tested with several TWAIN-compliant applications. Some applications need to be configured to connect to the GL-TWAIN driver. See the scan Readme file for supported applications and configuration tips.
Page 370 Corrective Action: The folder password is the same as the corresponding template group password. Document passwords are the same as the corresponding template password. If the group password changes, the corresponding TWAIN folder password changes also. Document passwords remain the same as the original template password, even if the template password changes subsequently.
Page 371: Troubleshooting Output Errors
It also suggests ways to resolve or work around the limitation to achieve the desired output effects. If the problem you are experiencing is not discussed in this chapter, or continues to persist after following the suggested steps, contact your TOSHIBA authorized dealer for further assistance. GL-10x0 Administrator’s Guide...
Page 372: Job Submitted But Never Printed
Refer Troubleshooting Hardware Errors on page 311 for more information about resolving the problem or contact your Toshiba authorized dealer for support. If the job does not appear in the Current Jobs queue, check the Jobs Log in TopAccess.
Page 373: Error Message Printed Instead Of Job
continue on the default paper size. For more information about setting the option, refer to the TopAccess online Help. Auto Continue For PostScript jobs, make sure the option Print PostScript Error Information is enabled on the driver PostScript properties sheet. This setting causes a PostScript error sheet to print identifying the reason a PostScript job did not print.
Page 374: Collation Errors
Problem Description If the application maintains the copy count in its print dialog box, the application count overrides any copy count you set using TOSHIBA driver properties. This happens when print settings, notably copy count, paper size, and collation are implemented in both the driver and the application and the driver settings conflict with application settings.
Page 375: Image Overlay Errors
All Copies of Proof Print Job Printed Together Problem Description Selecting the option in Word 95 causes multiple copy jobs, Collate including Proof Print jobs, to be sent as a single job. Corrective Action Select from the printer driver Output properties sheet and deselect Collate from the application Print dialog box.
Page 376: Duplex Errors
overlay file is later deleted or you want to create a new overlay file for a different driver, you do not have to recreate the original document each time. Image Overlay File Deleted Problem Description A common misconception is that pressing from the driver Delete Overlay Image Overlay properties sheet only removes the image overlay file from...
Page 377: Problems With Banner Pages
Refer to the following diagrams for directions: Loading orientation Loading orientation for double-sided printing for single-sided printing Loading Letterhead in the Large Capacity Feeder For single-sided printing from the LCF, load the paper face up as shown. For double-sided printing from the LCF, load the paper face down as shown.
Page 378: Partial, Blank, Or Blurry Pages
the queue. Banner pages are configured to print on either letter or A4 sized paper only. Corrective Action No corrective action required. Enable Banners through the Printer Settings dialog box. Manually insert the correct media type at the copier. Banner Page Listed as Separate Job in Queue Problem Description When you view the jobs queue from the copier LCD touch screen, two separate jobs are listed for one job sent.
Page 379 Incomplete or Partial Pages Print Problem Description Most likely, this occurred because the Use Adobe Document Structuring option was disabled. This feature is turned on as a default Convention setting. If a user has deselected it, they may find that partial pages are printed or have problems with the document printing completely, especially if it is interrupted by other print jobs.
Page 380 Corrective Action Use Novell’s AppleTalk Print Services utility from the Novell console to modify the configuration options of the spooler used to queue Macintosh jobs to the controller. From the Configuration Options dialog box, choose Configure Spoolers Select the queue created to direct print jobs to the controller. Choose the option.
Page 381: Part 5 Reference
PART 5 Reference GL-10x0 Administrator’s Guide...
Page 382 GL-10x0 Administrator’s Guide...
Page 383: Reference
Reference The information that follows is organized for ease of reference. It includes descriptions of the fields on each page of TopAccess, and a glossary defining the terms used in this guide. GL-10x0 Administrator’s Guide...
Page 384: Parts Of A Topaccess Page
Parts of a TopAccess Page Link to login and logout Online/Offline state Link to device search Communication status Link to TopAccessComposer Device name Tabs Subtabs Submenus Help link Install software link Link to top of page A TopAccess Page In addition to the logo and graphics, the header area of a TopAccess page includes: Online/Offline state Communication status:...
Page 385: Device Tab
The footer area contains: Link to install software Link to the top of the page Link to Help Device Tab Device Page The Device page displays important summary information: Current status of the device and its components and accessories A list of alert information if any exist. Service personnel contact name and numbers.
Page 386: Print Jobs Tab
Device status displays Ready if there are no current error conditions. It displays Alert if warning or error conditions exist that may impede the normal functionality of the copier. Errors: indicate conditions that prevent job processing, such as a paper jam or out of toner. Warnings: indicate conditions that do not require immediate attention, but may affect normal operation, such as out of paper or low toner.
Page 387 TopAccessComposer: displays jobs that are stored on the controller for further processing. Invalid: displays jobs put on hold by the controller because the department code is incorrect. All: displays all jobs in all queues column only appears when you select all jobs. On the Proof jobs Type page a column shows the number of copies.
Page 388: Fax Tab
Owner: a name that identifies the person who initiated the job. Number of Pages: the total number of pages in the job. Size: the size of the file. Time and Date: the time and date the job was submitted. Type of Job: current, Private, Proof, etc. Actions The check mark column allows you to take action on multiple jobs at the same time.
Page 389: Scan Tab
Invalid: displays jobs put on hold by the controller because the department code is incorrect. All: displays all jobs in all queues column only appears when you select all jobs. Type Job Information For each job, the list displays: Document: is the name of the document Status: displays a word that describes the current activity.
Page 390 The Scan tab displays links to the lists of scan jobs. The Scan tab has two subtabs: Scan Jobs: allows you to view the list of current scan jobs and to delete jobs from the queue Templates: allows you to create, edit, and delete scan templates and template groups.
Page 391: Preferences Tab
Preferences Tab Preferences Tab The Preferences page allows you to customize the Date Format Time Format Device Status Refresh Rate Job Queue Refresh Rate Number of items to show for logs , the current selected , and the Start Page Language Admin Login Timeout Period Note: The administrator login timeout is only visible if you are logged...
Page 392: Administration Tab
Administration Tab Administration Tab As administrator you can set up the following properties through the subtabs on the Administration tab: Device General: provides access to (including department code Device enforcement, enabling or disabling TopAccessComposer, and enabling or disabling SNMP), (including Date and Time Properties Location...
Page 393: Address Book
Printer: provides access to Print Settings Internet Fax Output Duplex settings). Tray Version: displays version information about the controller. Setup Network: provides access to , and Ethernet Speed IPX/SPX TCP/IP AppleTalk Print Services: provides access to Bluetooth Novell Printing Microsoft , and Printing LPD Printing...
Page 394 Import: import an address book Export: export an address book Maintenance This page provides access to: Upload Software: upload client software Remove Software: remove software from the controller Backup: backup controller data Restore: restore controller data Delete Files Notification This page provides access to: Notification Settings General Notification Events Scan Notification Events...
Page 395: Glossary
Glossary Definitions of Common Terms Term Definition Access point (AP) A base station in a wireless LAN. Typically, an AP is a stand-alone device that plugs into an Ethernet hub or server. Auto-Document Feeder. An accessory that allows a document to be fed or scanned without user intervention.
Page 396 Definitions of Common Terms Term Definition Booklet mode A feature where each page of a document is printed on a half sheet of paper, which can then be folded and/or stapled to produce a smaller booklet/magazine. Booklet mode was previously known as magazine sort.
Page 397 See also Simplex. Electronic This system consists of either the TOSHIBA e-STUDIO28/35/45 Document digital copier connected to the GL-1010 controller or the TOSHIBA e- Processing System STUDIO550/650/810 digital copier connected to the GL-1020 controller. These systems provide the convenience of walk-up copying, scanning, and network printing from the same device.
Page 398 Definitions of Common Terms Term Definition Hole punch An optional finishing unit that punches binder holes in pages after printing. HTTP HyperText Transfer Protocol. The Internet standard that supports information exchange on the world wide web (WWW). HTTP provides users with transparent access to the Internet. Image overlay An independent document file containing text, graphics, charts, tables, or any other document element, that is merged with another...
Page 399 In order for non NDPS-aware printers, such as the controller, to operate within the NDPS model, a proprietary gateway must be installed and configured on the network. The TOSHIBA NDPS Gateway is distributed on the e-STUDIO Admin’s e-STUDIO Client CD-ROM.
Page 400 Printing from a client workstation running a Macintosh, Unix, or Windows operating system over the network to the controller, with the output produced on the connected TOSHIBA digital copier. Network Interface Card. A printed circuit board that is installed in both client (personal computers or workstations) and server machines to control the exchange of data between them.
Page 401 Printer driver Software installed on the client workstation that enables printing to a device. The TOSHIBA printer drivers are on the e-STUDIO Client CD- ROM. They permit printing to the controller. Printing mode Defines the way the print job is processed by the controller: as a normal job, private print job, proof print job, or scheduled print job.
Page 402 For example, using DOS commands to print directly to the local port, or using a different type of driver, such as a HP driver, to print to a TOSHIBA controller. Registered user Any user who creates a new user account and logs on to the system.
Page 403 Definitions of Common Terms Term Definition Scheduled print A printing mode that allows you to delay printing a queued job until a specific date and time. Shared key In wireless networking, an authentication mode that requires the WEP authentication keys of the client and the access point to match for authentication to occur.
Page 404 Definitions of Common Terms Term Definition TCP/IP Transmission Control Protocol/Internet Protocol. The TCP part of TCP/IP provides transport functions, which ensures that the total amount of bytes sent is received correctly at the other end. The IP part of TCP/IP provides the routing mechanism. TCP/IP is a protocol in which the messages transmitted contain the address of a destination network as well as a destination station.
Page 405 Definitions of Common Terms Term Definition Wireless network A LAN that uses radio links to connect portable devices, such as notebook computers, to a wired network. Access points connected to an Ethernet hub or server transmit over a radius of several hundred feet, enabling users to roam from one access point to another without dropping the connection.
Page 406 Administrator’s Guide GL-10x0...
Page 407: Index
Index Administrative message, setting 97 Administrator Access auto log out 76 controlling by IP address 123 login 23, 75 controlling by MAC address 123 login timeout interval, setting 102 Access Point login timeout period, setting 96 see AP maintaining scan functions 88, 272 Accessing managing print jobs 85 address book 253...
Page 408 Send to TopAccessComposer 130, 267 editing profiles 285 Send to TWAIN 131, 264 e-mailing AMC logs 292 Alphabetic touch keyboard 22 exporting AMC logs 292 exporting AMC readings 290 default access point 142 printing AMC logs 291 defined 373 printing AMC readings 289 open authentication 142 printing readings 52 settings, verifying 123...
Page 409 acquire multipage TWAIN LPR printing 227 document 347 Macintosh print services 127 acquire TWAIN document 347 mail message handling 133 discover device 302 Microsoft print services 126 find controller 346 network protocol properties 113 interpret message log errors 336 Novell network printer mode 159 open document 347 Novell print services 125 open folder 347...
Page 410 printing AMC readings 52 sending reports 286 printing test pages 43 setting daily readings 287 rebooting the controller 43 setting organization information 287 server service 39 viewing AMC logs 291 shutting down the controller 44 viewing AMC readings 289 SNMP service 40 exporting 90 taking the controller offline 42 managing 89...
Page 411 functionality 64, 239 invalid 65, 240 lp command option 189 defined 374 using 62, 238 wireless network configuration, valid 64, 65, 240, 241 infrastructure 142 Department counters, resetting 90 Data rate Device defined 374 checking status 80 wireless network, user interface connecting 81 settings 143 copier maintenance calls 315...
Page 412 server Enabling defined 374 department codes 63, 238 ethernet NIC 114 finding info through DHCP 29 fax 18 possible device name conflicts 330 IPP printing 233 setting up 29 LPR/LPD printing 233 Document Identification Number scan 272 see DIN secure erase 276 Document unserviceable 340 TopAccessComposer 370 Domain Name System...
Page 413 wired networking 141 Fragment threshold wireless networking ix configuring wireless NIC Event settings 123, 150 defined 375 defined 375 setting up notification 99 wireless network user interface Exporting options 143 address book data 250 Frame AMC logs 292 configuring IPX/SPX AMC readings 290 settings 5, 29, 115, 120, 148 counters 90...
Page 414 HTTP Internet Printing Protocol default controller settings 10 see IPP defined 376 Internet Protocol opening TopAccess 72 see IP HyperText Transfer Protocol Internet server control panel option 40 see HTTP Internetwork Packet Exchange see IPX Invalid department codes 65, 240 iFax output, setting up 113 file exception handle 334 iFax agent...
Page 415 enabling IPP printing 233 updating 243 internet server effects 40 viewing 242 printing 175 print managing 82 address, TopAccessDocMon errors 337 viewing 82 configuring IPX/SPX 29, 115, 119, 147 private print default controller settings 9 managing 55 defined 376 releasing 84 device discovery 303 proof print modifying protocol settings 26...
Page 416 hardware errors 311 media type option 186 paper source 197 orientation option 194 LDAP outer margin option 191 accessing the address book 255 output bin option 185 adding contact properties 248 page layout option 190 configuring directory services 251 page length option 195 contact search parameters 250 paper size option 187 creating new recipients 255...
Page 417 not detected by default 313 Monitoring, print queue 53 version information 99 Multiple copies stapled together 352 Macintosh, configuring print services 127 Magazine sort defined 377 Naming, device & workgroup 32 not supported Navigating AppleTalk 224 control panel 22 w/ LPR/LPD on Macintosh 227 finding TopAccess 72 w/ Unix TAR file 178 TopAccess 77, 362...
Page 418 deleting Unix print queues 181 NIC settings 149 errors 298 setting up Bluetooth 150 installing Unix TAR file 178 setting up protocol properties 146 IPP printing 175 SMB 149 LPR/LPD printing 175 TCP/IP 148 managing Unix print queues 180 troubleshooting 150 NDPS troubleshooting settings 123 creating a printer agent 166...
Page 419 Port is currently in use error 343 layout, lp command option 190 Post Office Protocol 3 length, lp command option 195 see POP3 Panel codes PostScript GL-1010 37 deferred media selection 187, 198 GL-1020 35 defined 379 Paper driver xii jam error 315...
Page 420 Preferences, setting 88 errors controller 99 banner page 355 copier 102 blank, blurry, or partial pages 356 printer 106 collation 352 Prerequisites duplex 354 AppleTalk software 224 fonts 357 Macintosh software 234 overlay 353 NDPS mode 165 stapling 351 NDPS object 165 TopAccessDocMon 340 Novell network printer mode 158 Novell print server mode 160...
Page 421 Printing mode 7 IPX/SPX 29 lp command option 188 modifying 26 Unix 188 properties 113 Private TCP/IP 28 folder Public accessing 60 folder defined 379 accessing 61 sending to 267 defined 380 TopAccessComposer xi groups, managing 258 group, creating templates 261 templates print changing passwords 260...
Page 422 Removing deleting client software 137 files 273 NDPS components 171 jobs 87, 272 Re-sending AMC readings 290 disabling 272 Resetting counters 90 downloading files 87 Restoring edit template page 268 default protocol settings 118 enabling 272 default settings 33 error messages 321 files 278 managing jobs 85, 270 Retrieval of printer config failed error 345...
Page 423 Setting print startup page 112 admin password TopAccess 96 printer preferences 106 administrative message 97 public template passwords 260 AppleTalk printing 224 raw jobs 107 Automatic refresh rates 101 2-Sided Mode 104 restoring defaults 33 scan agent security 128 Clear 102 Send to E-mail agent settings 129 Duplexing 104 Send to File agent settings 128, 131...
Page 424 SMTP wireless network configuration 141 defined 381 wireless network user interface port number 132 settings 143 server settings, configuring 132 Stapling SNMP errors 351 automatic device discovery 302 lp command 184 communication errors 337 Start page control panel code 35 default, setting 96, 101 defined 381 print, setting 112...
Page 425 network configuration 5 TopAccessComposer network protocol limitations 6 control panel option 40 resolving network issues 299 enabling 370 wireless network, supported managing jobs 60 protocols 141 TopAccessComposer agent wireless networking, configuring 120 configuring 130 Technology Without An Interesting Name settings 267 see TWAIN TopAccessDocMon Templates...
Page 426 Universal Naming Convention see UNC Walk-up functions Unix defined 382 installing the TAR file 178 disabled, notifying users 6 lp command 182 Watermark banner options 200 defined 382 banner page option 198 driver feature xii general options 183 not supported, Unix 178 generic options 183 WEP key PCL5e-specific options 196...
Page 427 configuring 141 usage modes 141 AppleTalk 149 WEP security 142 Wireless networking IPX/SPX 147 configuring 141 NIC settings 149 AppleTalk settings 122 SMB 149 IPX/SPX 147 TCP/IP 148 IPX/SPX settings 120 defined 383 NIC settings 122, 149 enabling/disabling wireless NIC 147 protocols 118 infrastructure type 142 introduction 140...

Toshiba GL-1010 Administrator's Manual

Part 1 Setting up the Controller

1 Installation Overview

2 Installing the Fax Option (GL-1010)

3 Modifying Controller Settings at the Control Panel

4 Modifying Controller Settings Remotely

5 Wireless Networking

Part 2 Establishing Network Print Services

6 Setting up Novell Printing

7 Setting up Microsoft Print Services

8 Setting up Unix Printing

9 Setting up Macintosh Printing

10 Installing Client Software

Part 3 Managing the System

11 Managing Operations

12 Managing the Address Book

13 Managing Scan Operations

14 Maintaining the System

15 Troubleshooting Overview

16 Troubleshooting Hardware Errors

17 Troubleshooting Network Errors

18 Troubleshooting Client Errors

19 Troubleshooting Output Errors

Part 5 Reference

20 Reference

Quick Links

Troubleshooting

Related Manuals for Toshiba GL-1010

Summary of Contents for Toshiba GL-1010