The product-specific section includes service, reference, and product-specific parts information. Important: This manual is intended only for trained servicers who are familiar with Lenovo 3000 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Safety information This chapter presents following safety information that you need to be familiar with before you service a Lenovo 3000 computer. v “General safety” on page 2 v “Electrical safety” on page 3 v “Safety inspection guide” on page 5 v “Handling devices that are sensitive to electrostatic discharge”...
Reinstall all covers correctly before returning the machine to the customer. v Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. Lenovo 3000 N500 Hardware Maintenance Manual...
Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
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(This practice ensures correct grounding of the units.) v If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Lenovo 3000 N500 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-Lenovo 3000 alterations. Use good judgment as to the safety of any non-Lenovo 3000 alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
– Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Lenovo 3000 N500 Hardware Maintenance Manual...
Safety notices: multilingual translations The safety notices in this section are provided in English, French, German, Hebrew, Italian, Japanese, and Spanish. Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer.
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Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. Lenovo 3000 N500 Hardware Maintenance Manual...
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Safety notice 3 DANGER The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack.
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No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local. Lenovo 3000 N500 Hardware Maintenance Manual...
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Safety notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing.
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Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal. Lenovo 3000 N500 Hardware Maintenance Manual...
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Safety notice 8 DANGER Before removing any FRU, power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d’alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d’interface.
Laser compliance statement Some models of Lenovo 3000 computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S.
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A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following: DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
“Important information about replacing RoHS compliant FRUs” on page 21 Important: BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo following support site: http://www.lenovoservicetraining.com/ion/...
If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Lenovo 3000 N500 Hardware Maintenance Manual...
MT and 3-digit model, where model = “CTO” (Example: 1829-CTO). Custom Model Variant (CMV) This is a unique configuration that has been negotiated between IBM or Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15).
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(this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP.
FRU part numbers. Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU. Products sold in 2005 and 2006, will contain some RoHS compliant FRUs.
– “Diagnostics using PC-Doctor for DOS” on page 26 – “PC-Doctor for Windows” on page 28 v “Power system checkout” on page 29 The descriptions in this chapter apply to any Lenovo 3000 model that supports the PC-Doctor your particular computer.
Missing parts might be a symptom of unauthorized service or modification. v If the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped. Lenovo 3000 N500 Hardware Maintenance Manual...
Use the following procedures as a guide in identifying and correcting problems with the Lenovo 3000 computer. Note: The diagnostic tests are intended to test only Lenovo 3000 products. The use of non-Lenovo 3000 products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
Each diskette is erased and formatted with the PC-Doctor for DOS boot image. 5. Once all the diskettes have been created, the Lenovo 3000 computer will reboot. The user is asked to remove all diskettes from the drive, or to insert the first diskette created if it is desired to run the diagnostics.
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In the Keyboard test in Interactive Tests, the Fn key should be held down with M key for at least 2 seconds; otherwise, it cannot be sensed. v Video Adapter test supports only the LCD display on the Lenovo 3000 computer. If you have an external monitor attached to your computer, detach it before running PC-Doctor for DOS.
Select one of the categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support Lenovo 3000 N500 Hardware Maintenance Manual...
4. If the voltage is acceptable, do the following: v Replace the system board. v If the problem persists, go to “Lenovo 3000 N500” on page 43. Note: Noise from the AC adapter does not always indicate a defect. Checking operational charging...
5 and 7. The resistance must be 4 to 30 K . If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. Lenovo 3000 N500 Hardware Maintenance Manual ® taskbar and wait for a moment (but do not click), and the...
Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs When the hard disk drive is replaced because of a failure, no Product Recovery program is on the new hard disk.
Follow the instructions on the screen to complete the Windows setup. Passwords As many as three passwords may be needed for any Lenovo 3000 computer: the power-on password (POP), the hard-disk password (HDP), and the supervisor password (SVP).
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive.
If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off. To put the computer into screen blank mode, press the Lenovo Care button and use the ThinkVantage To end screen blank mode and resume normal operation, press any key.
Hibernation mode In hibernation mode, the following occurs: v The system status, RAM, VRAM, and setup data are stored on the hard disk. v The system is powered off. To cause the computer to enter hibernation mode, do any of the following: v Press the Fn+F12 keys.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 41. Note: For a device not supported by diagnostic codes in the Lenovo 3000 computers, see the manual for that device. Numeric error codes Table 1.
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Table 1. Numeric error codes (continued) Symptom or error 0232 Extended RAM error— Extended RAM fails at offset nnnn. 0250 System battery error—System battery is dead. 0251 System CMOS checksum bad— Default configuration used. 0260 System timer error. 0270 Real-time clock error. 0280 Previous boot incomplete—...
Thermal sensing error. Authentication of system services failed. Press <Esc> to resume. Cannot boot from any device. Lenovo 3000 N500 Hardware Maintenance Manual FRU or action, in sequence DIMM. Make sure to use supported memory. 1. Load “Setup Defaults” in the BIOS Setup Utility.
Beep symptoms Table 3. Beep symptoms Symptom or error One beep and a blank, unreadable, or flashing LCD. One long and two short beeps, and a blank or unreadable LCD. Two short beeps with error codes. Two short beeps and a blank screen. Three short beeps, pause, three more short beeps, and one short beep.
QXGA Notes: v Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects. v A bright dot means a pixel is always on (white or color.) v A dark dot means a pixel is always off (black color.)
2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-Lenovo 3000 devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d.
“Removing and replacing a FRU” on page 53 v “Locations” on page 93 v “Parts list” on page 96 Specifications The following table lists the specifications of the Lenovo 3000 N500 : Table 7. Specifications Feature Processor Bus architecture...
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One ExpressCard slot and one PC Card (Type-II) slot v One Smart Card slot and one PC Card (Type-II) slot v Lenovo 3000 Bluetooth with Enhanced Data Rate (BDC-2.1) v Lenovo 3000 Modem (MDC-1.5, 56 kbps HDA) Some models v Li-ion battery (6 cells) 2.4 Ah...
The Bluetooth feature is on, and the radio link is ready for use. Blue: The wireless LAN feature is on, and the radio link is ready for use. Blinking blue: The wireless LAN feature is on, and the networks are being scanned. Lenovo 3000 N500...
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Table 8. Status indicators (continued) Indicator Battery status Power on Lenovo 3000 N500 Hardware Maintenance Manual Meaning Blue: The battery is charged to 95% or more of its capacity. Blinking blue: The battery is being trickle-charged. Orange: The battery is being normally charged.
Diagnostics --> PM Memory. 2. If the problem does not recur, return the DIMM to its place, remove the other one, and run the test again. 3. If the test does not detect the error, run Diagnostics --> PM Memory. Lenovo 3000 N500...
Fn+Delete Fn+PrtSc Fn+Pause Fn+PgUp Fn+PgDn Fn+cursor keys Lenovo 3000 N500 Hardware Maintenance Manual Volume down. Volume up. Reserved. Reserved. Enable or disable the built-in wireless networking features and the Bluetooth features. If you press Fn+F5, a list of wireless features is displayed.
This section contains notices related to removing and replacing parts. Read this section carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the Lenovo 3000 computer, this problem is addressed with special nylon-coated screws that have the following characteristics: v They maintain tight connections.
Before replacing the system board, save the original serial number by doing the following: 1. Install the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 1. Set System Identification.
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When you replace the system board, you must set the UUID on the new system board as follows: 1. Install the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 4. Assign UUID.
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To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the CE Utility Diskette for Lenovo 3000 notebooks. 1. Insert the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 6. Set ECA Information.
Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge. Before touching it, establish personal grounding by touching a ground point with one hand or by using an electrostatic discharge (ESD) strap (P/N 6405959). Lenovo 3000 N500...
2 , remove the battery pack in the direction shown by arrow When installing: Install the battery pack along the slide rails of the slot. Then make sure that the battery release lever is in the locked position. Lenovo 3000 N500 Hardware Maintenance Manual...
Never remove the drive while the system is operating or is in suspend mode. Table 13. Removal steps of HDD slot cover and HDD When installing: Make sure that the HDD connector is attached firmly. Lenovo 3000 N500 Hardware Maintenance Manual...
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Table 13. Removal steps of HDD slot cover and HDD (continued) Lenovo 3000 N500...
1040 Optical drive For access, remove this FRU in order: v “1010 Battery pack” on page 54 Table 14. Removal steps of optical drive Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2.5 × 10 mm, wafer-head, nylon-coated Color Torque Black 2.0 Nm...
1050 Thermal slot cover For access, remove this FRU in order: v “1010 Battery pack” on page 54 Table 15. Removal steps of thermal slot cover Lenovo 3000 N500...
When installing: Insert the notched end of the DIMM into the socket. Press the DIMM firmly, and pivot it until it snaps into the place. Make sure that it is firmly fixed in the slot and does not move easily. Lenovo 3000 N500 Hardware Maintenance Manual...
Table 17. Removal steps of fan assembly Step Screw (quantity) M2.5 × 5 mm, wafer-head, nylon-coated (3) Silver When installing: Make sure that the fan connector is attached firmly to the system board. Color Torque 2.0 Nm (2.5 kgfcm) Lenovo 3000 N500...
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Table 17. Removal steps of fan assembly (continued) Lenovo 3000 N500 Hardware Maintenance Manual...
5 . Step Screw (quantity) M2.5 × 5 mm with spring, nylon-coated (4) Silver 1 to M2.5 × 5 mm, wafer-head, nylon-coated (3) Silver Color Torque 2.0 Nm (2.5 kgfcm) 2.0 Nm (2.5 kgfcm) Lenovo 3000 N500...
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You also need to peel the thin film off from the rubber b . In models with the discrete graphics chip, there is an additional thermal rubber c whose film to be peeled off. Lenovo 3000 N500 Hardware Maintenance Manual...
(P/N: 08K7159) or pick the connectors with your fingers and gently unplug them in direction of the arrow. Note: Some models might have three antenna cables in step 3 . Step Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (2) Color Torque Black 1.5 Nm (2.0 kgfcm) Lenovo 3000 N500...
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In models with wireless LAN card that has three antenna connectors, plug the gray cable (MAIN) into the jack labeled TR1, the white cable (3rd) into jack labeled R0 or TR3, and the black cable (AUX) into jack labeled TR2 on the card. Lenovo 3000 N500 Hardware Maintenance Manual...
Rotate the head of the screw in the direction shown by arrow 1 to release the lock; then remove the CPU. When installing: Place the CPU on the CPU socket a , and then rotate the head of the screw in the direction shown by arrow b to secure the CPU. Lenovo 3000 N500...
“1010 Battery pack” on page 54 Note: Power board is attached to the keyboard cover. Table 21. Removal steps of keyboard cover and power board Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 2.5 mm, wafer-head, nylon-coated (4) Black Color Torque 1.0 Nm...
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When installing: Make sure that the FPC connector is attached firmly. When installing: Make sure that the FPC connector is attached firmly. Step Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (2) Color Torque Silver 1.5 Nm (2.0 kgfcm) Lenovo 3000 N500...
“1110 Keyboard cover and power board” on page 68 Table 22. Removal steps of BDC-2.1 Step When installing: Make sure that connector is attached firmly. Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (1) Color...
“1010 Battery pack” on page 54 v “1110 Keyboard cover and power board” on page 68 Table 23. Removal steps of keyboard Step Screw (quantity) M2 × 2.5 mm, wafer-head, nylon-coated (1) Black Color Lenovo 3000 N500 Torque 1.0 Nm (1.5 kgfcm)
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Table 23. Removal steps of keyboard (continued) Lift the keyboard a little in the direction shown by arrow 2 , and then detach the connector 3 . When installing: Make sure that the FPC connector is attached firmly. Lenovo 3000 N500 Hardware Maintenance Manual...
“1110 Keyboard cover and power board” on page 68 v “1130 Keyboard” on page 71 Table 24. Removal steps of LCD unit Release the antenna cables from the cable guides on bottom side of the computer. Lenovo 3000 N500...
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Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 2. Make sure that the LCD connector is attached firmly. Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2.5 × 8 mm, wafer-head, nylon-coated (4) Black Color Torque 2.0 Nm...
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Table 24. Removal steps of LCD unit (continued) Lenovo 3000 N500...
Note: LED board L is attached to the keyboard bezel. Table 25. Removal steps of keyboard bezel and LED board L Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 2.5 mm, wafer-head, nylon-coated (2) Black M2.5 × 8 mm, wafer-head, nylon-coated (9) Black...
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Table 25. Removal steps of keyboard bezel and LED board L (continued) Step Screw (quantity) M2.5 × 5 mm, small-head, nylon-coated (6) When installing: Make sure that all the FPC connectors and the cable are attached firmly. Color Black Lenovo 3000 N500 Torque 2.0 Nm (2.5 kgfcm)
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Table 25. Removal steps of keyboard bezel and LED board L (continued) Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (2) Color Torque Silver 2.0 Nm (2.5 kgfcm)
“1140 LCD unit” on page 73 v “1150 Keyboard bezel and LED board L” on page 76 Table 26. Removal steps of LED board R When installing: Make sure that the FPC connector is attached firmly. Lenovo 3000 N500...
“1160 LED board R” on page 79 Note: ExpressCard slot assembly is attached to the system board. Table 27. Removal steps of system board, PC Card/ExpressCard slots assembly When installing: Make sure that the connector is attached firmly. Lenovo 3000 N500 Hardware Maintenance Manual...
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Table 27. Removal steps of system board, PC Card/ExpressCard slots assembly (continued) When installing: Make sure that the connectors are attached firmly. Step Screw (quantity) M2.5 × 5 mm, wafer-head, nylon-coated (2) Black Color Lenovo 3000 N500 Torque 2.0 Nm (2.5 kgfcm)
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. Improper placement of the switch or those jacks might cause a damage. Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (2) Color...
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Table 27. Removal steps of system board, PC Card/ExpressCard slots assembly (continued) Lenovo 3000 N500...
“1160 LED board R” on page 79 v “1170 System board and ExpressCard slot assembly” on page 80 Table 28. Removal steps of speakers and base cover Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2.5 × 2 mm, wafer-head, nylon-coated (2) Black Color Torque 1.5 Nm...
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For some models, you also need to apply one or two FCC labels. Check the old base cover; if it has one or two FCC labels, find duplicates of them in the label kit and apply them to the new base cover. For the location of each label, refer the following figure: Lenovo 3000 N500...
“2010 LCD front bezel” on page 86 v “2020 Inverter card” on page 87 Table 31. Removal steps of integrated camera Cable routing: When replacing the inverter card, route the connector cable as in this figure: Lenovo 3000 N500 Hardware Maintenance Manual...
“2020 Inverter card” on page 87 v “2030 Integrated camera” on page 88 Table 32. Removal steps of LCD panel, LCD cable, and hinges Step Screw (quantity) M2.5 × 5 mm, wafer-head, nylon-coated (3) Black Color Torque 2.0 Nm (2.5 kgfcm) Lenovo 3000 N500...
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Table 32. Removal steps of LCD panel, LCD cable, and hinges (continued) Step Lenovo 3000 N500 Hardware Maintenance Manual Screw (quantity) M2 × 3 mm, wafer-head, nylon-coated (8) Color Torque Black 1.0 Nm (1.5 kgfcm)
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Table 32. Removal steps of LCD panel, LCD cable, and hinges (continued) When installing: Make sure that the LCD cable is attached firmly. Lenovo 3000 N500...
When installing: As you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Lenovo 3000 N500 Hardware Maintenance Manual...
Note: For the description of each indicator, see “Status indicators” on page AC power jack Optical drive USB (Universal serial bus) connectors RJ-11 (modem) jack Stereo speakers Multi-media reader slot Stereo headphone jack Microphone jack Wireless radio switch Touch pad buttons Touch pad Power button Lenovo Care button Lenovo 3000 N500...
USB (Universal serial bus) connectors VGA port RJ-45 (Ethernet) jack Security key hole Bottom view Battery pack latch (manual) Battery pack Battery pack latch (spring loaded) CPU and DIMM compartment Hard disk drive compartment Wireless LAN card compartment Lenovo 3000 N500...
CRU. A single asterisk (*) means that the part is a Self-service CRU; two asterisks (**) means that the part is an Optional-service CRU. Lenovo 3000 computers contain the following types of CRUs: Self-service CRUs Optional-service CRUs v A RoHS compliant FRU is identified by an R.
LCD FRUs In Lenovo 3000 N500, there are following types of LCDs. v “15.4-in. WXGA TFT” 15.4-in. WXGA TFT Table 35. Parts list—15.4-in. WXGA TFT LCD front bezel Hinges Camera module v 4233-CTO, 32x, 33x, 34x, 35x, 36x, 37x, 38x, 39x, 3Ax, 3Bx, 3Cx, 3Dx, 3Ex FRU no.
Microphone cable v Touch sensor board cable v Touch pad cable Note: Italicized letters in parentheses are references to the exploded view in “Overall” on page 97. Label kit Lenovo 3000 N500 Hardware Maintenance Manual RoHS 43N8385 43N8383 43N8384 43N8386...
Power cords A Lenovo 3000 power cord for a specific country or region is usually available only in that country or region: Table 39. Parts list—2-pin power cords Region Argentina v models -CTO, xxY Brazil v models -CTO, xxP Canada, U.S.
USB floppy diskette drive for maintenance diskette USB floppy diskette drive tool kit Test card for integrated Smart Card CE Utility Diskette for Lenovo 3000 notebooks Note: Download the file from the following Web site: http://www.lenovo.com/ 95F3598 1650840 93F2838 00P6967...
Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo Lenovo Care...
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Part Number: 45N3577 (1P) P/N: 45N3577...