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Troubleshooting
Troubleshooting guide
Issue: Aurora Vision does not show recent information from the monitoring system.
1. Verify the data logger is connected to power and the data logger's LED2 = GREEN.
2. Verify that the data logger has a network link, by checking that the Eth0 LED on the data
logger is green. If there is no network link then test the Ethernet (Cat-5 or better) cable with an
appropriate data cable tester and verify the router, switch, or hub is operational.
3. Verify that you have a working Internet connection. This can be tested with a laptop by
unplugging the Ethernet cable from Eth0 and connecting it to the laptop and testing to see if
the laptop can connect to the Internet using the dynamic or static TCP/IP configuration for this
network.
4. If all of the previous steps are correct restart the data logger by unplugging and then supplying
power to the data logger.
5. If all of the previous steps do not help this issue, contact ABB Technical Support.
Issue: I cannot connect directly to the web interface on the data logger.
1. Verify the data logger is connected to power and the data logger's LED2 = GREEN.
2. Verify that you have a working Ethernet cable. One end of the cable should be connected to
Eth1 and the other to your computer's Ethernet port. You should see a link LED illuminated for
both the data logger and the computer.
3. Verify the Network settings on the computer. The Network settings for the Ethernet connection
should be set to DHCP "Automatically obtain an IP address". Try to "Repair" or release/renew
the network connection on the computer.
4. If all of the previous steps don't help, restart the data logger by unplugging the power cord, wait
30 seconds, and then resupply power. Also restart your computer.
5. Try using a different Ethernet cable; your cable may be defective.
Issue: I do not see all of the inverters or devices.
1. Make sure that the inverter you do not see is on the list of supported inverters.
2. After 3 minutes select refresh on your web browser.
3. Close your web browser and reconnect to the data logger's Home page (http://172.17.17.1).
4. If the data logger restarts then it received a new configuration which should have all the
devices defined. Wait for another three minutes and check the changes.
5. If all of the previous steps do not help this issue, contact ABB Technical Support.
Issue: I do not see recent data for an inverter.
1. Select refresh on your web browser.
2. Close your web browser and reconnect to the data logger's Home page (http://172.17.17.1).
3. Check to make sure the inverter has power. Check the inverter's user/installation manual.
VSN700 Data Logger Product Manual
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Table of Contents
Troubleshooting
