Panasonic WX-CC411 Operating Instructions Manual
Center modules for the wireless intercom systems
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Table of Contents
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Table of Contents
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Summary of Contents for Panasonic WX-CC411
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Page 1: Operating Instructions
Operating Instructions <Browser Guide> Center Module WX-CC411 Model No. WX-CC412... -
Page 2: Table Of Contents
Contents Information display menu ..........33 Before use ................. 3 Checking the status of All-In-One Headsets Preface ................3 and Belt Packs ............. 33 Features ................. 3 Checking the status of alerts ........33 System diagram ............. 3 Troubleshooting .............. 35 Operation ............... -
Page 3: Before Use
The system contains a scheduler to enable the greeter message to be changed at designated times and reminder messages to be played back automatically. w p Up to four Network Cameras made by Panasonic can be registered, and their images can be monitored on this unit’s LCD display. -
Page 4: Operation
This system supports the following operations that are suited to drive-thru customers. Single lane Operations in an environment in which only one order post is installed are referred to as “single lane” operations. These lane operations are supported by the WX-CC411. Hello ORDER POST... -
Page 5: Concerning The Operating Instructions
® ® ® ® the PC, download the latest Adobe Reader from the Adobe web site and install it. ® ® Important w p Download the “Operating Instructions <Setup Instructions>” from the home page given below. http://www.panasonic.com/business/POS-drive-through/manuals.asp... -
Page 6: System Requirements
Before use w System requirements 1 GHz or faster 32-bit (x86) processor or 64-bit (x64) processor 1 GB (32-bit) or 2 GB (64-bit) Network function 1 port 10BASE-T or 1 port 100BASE-TX Operating system Microsoft Windows 7 Professional SP1 32-bit ®... -
Page 7: Operating Precautions
Operating precautions w Router When connecting the Center Module to the Internet via a router, use a broadband router with port forwarding function (e.g. NAT, IP masquerade). w Browser Refresh Rate The browser refresh rate may become slower depending on the network environment, computer performance and traffic. w Browser Compatibility This unit is compatible with Internet Explorer 9/10. -
Page 8: Network
Direct connection to the PC Ethernet cable (category 5, crossover) q Connection to a network via a hub Panasonic Network Camera (i-pro series) * Up to 4 cameras can be connected Ethernet cable (category 5, straight) w Network Security... -
Page 9: Browser Operation
Browser Operation w Connecting the Center Module w Setup Instructions via a PC This section describes basic operation procedures to set this unit with browser operations. Launch the PC’s Web browser. Input the Center Module IP address into the address bar of the Web browser. Example) http://Center Module IP address This unit has the following default settings as the time of shipment:... -
Page 10: Operation Screen
Browser Operation w Operation Screen w Setup Menu When the [Setup] button is clicked, the menu panel displays the Setup menu panel. 1 Menu panel Setup menu Displays the panel for each menu. 1 [Installation] button The menu panel displays the Setup menu and the Information menu. -
Page 11: Configuring And Confirming Settings At Installation
Browser Operation 7 [SD memory card] button w Configuring and Confirming This button is used to confirm the total storage capacity Settings at Installation and remaining storage capacity on the SD card inserted into the Center Module. (p. 26) This section describes how to configure and confirm settings related to installation, such as date and time settings, 8 [Quick] button network settings, each server setting, Network Camera... -
Page 12: Web Server
Browser Operation q Configuring network settings [Network] [Primary DNS server address], [Secondary DNS server address] This function is used to configure the network settings of the If “DNS” is set to “Manual”, the IP address of the DNS server Center Module. must be entered manually. - Page 13 Browser Operation UPnP q Configuring server settings [Server] The Center Module is compatible with UPnP (Universal This function is used to configure the settings of the server Plug and Play). Using UPnP function, you can configure the connected to the Center Module. following settings automatically.
- Page 14 Browser Operation [NTP server address] [SMTP server port] If “Manual” is selected for [NTP server address (Manual Input the port number for sending email. / Auto)], enter the NTP server IP address or host name Settable port numbers: 1 to 65535 manually.
- Page 15 Number of characters: 0 to 32 Default setting: None (blank) Important w p Network Cameras that can be connected to the Center Module are Panasonic i-pro series Network Cameras. w p Be sure to set HTTP for the Network Camera connection method setting.
- Page 16 Browser Operation q Setting Help contact [Help contact] Substitute Character string after substitution characters This tab is used to check the telephone number and Help contact email sent date configure the email transmission settings for the Help e.g. 05 contact screen displayed on the LCD display of the Center Help contact email sent month (alphabetical Module.
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Page 17: Confirming The Group Settings For All-In-One Headsets And Belt Packs
Browser Operation w Confirming the group settings w Confirming store settings for All-In-One Headsets and This screen is used to confirm the nighttime volume, store hours and tandem lanes (WX-CC412 only). Belt Packs To display this screen, click the [Store] button in the Setup menu panel. - Page 18 Browser Operation q Confirming store hours [Store hours] q Confirming tandem lanes [Tandem lane] (WX-CC412 only) This tab is used to confirm store hours settings. This setting can be changed through operations on the Center Module. Click the [Store] button, then the [Store hours] tab. [Tandem lane] This tab displays the settings for tandem lanes.
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Page 19: Configuring And Confirming Settings For Each Lane
Browser Operation w Configuring and confirming Outside mic ON/OFF Displays whether or not the voice of the order post microphone will be output to settings for each lane the kitchen speaker. Volume Displays the volume of the order post This tab is used to configure and confirm settings for each microphone output to the kitchen speaker. -
Page 20: Confirming Message Settings
Browser Operation [DSP] w Confirming message settings This section displays the settings for the three functions involved in voice signal processing (echo canceller, digital This section is used to confirm the settings for each type of noise reduction and ASLC). message and the schedule for messages. - Page 21 Browser Operation Message list q Confirming greeter message schedule settings [Greeter schedule] Displays the settings for each greeter message. This setting can be changed through operations on the Center Module. This tab is used to confirm greeter message schedule settings. Click the [Message] button, then the [Greeter [No.] schedule] tab.
- Page 22 Browser Operation q Confirming reminder message settings [Destination] Displays the broadcast destinations for the reminder [Reminder message] message. This tab is used to confirm the reminder message that is w p Group played at fixed times to urge the store personnel to work. Displays the broadcast destination group for the reminder Click the [Message] button, then the [Reminder message] message.
- Page 23 Browser Operation q Confirming reminder message schedule [Interval] Displays whether or not to repeat playback of the reminder settings [Reminder schedule] message. This tab is used to confirm reminder message schedule OFF: The reminder message is played back only 1 time, at settings.
- Page 24 Browser Operation q Confirming alert message settings [Alert [Destination] w p Group message] Displays the broadcast destination group for the alert This tab is used to confirm the alert message to be played message. during a security alert. Click the [Message] button, then the All Headsets: The alert message is broadcast to all All- [Alert message] tab.
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Page 25: Confirming The Security Alert Settings
Browser Operation w Confirming the security alert [Audio recording] column Displays whether or not to record communications onto the settings SD card when a security alert notice is received from button F of an All-In-One Headset or Belt Pack. This setting can be This screen is used to confirm the operations to be changed through operations on the Center Module. -
Page 26: Confirming The Remaining Capacity And The Total Capacity Of The Sd Card
Browser Operation Note w Confirming the remaining w p The SMTP server must be set before an email can be capacity and the total capacity sent. To set the SMTP server, click the [Installation] of the SD card button, then the [Server] tab. w p The following substitute characters can be used in the This tab is used to confirm the total capacity and remaining email body. -
Page 27: Confirming Quick Operation Settings
Browser Operation w Confirming quick operation w Backing up settings settings This tab is used to back up Center Module settings and messages. This button is used to confirm the operation settings that To display this screen, click the [Backup] button in the Setup were set by touching the (Quick Operation button) menu panel. -
Page 28: Performing Maintenance On The Center Module
Browser Operation w Performing maintenance on the Center Module This screen is used to check the status of and perform maintenance on each device. The maintenance menu is for maintenance staff. To display this screen, click the [Maintenance] button in the Setup menu panel. - Page 29 Browser Operation Important w p Check the [HTTP Status] / [HTTPS Status] after 10 minutes have passed since starting up the router and Center Module. w p The following chart shows the meaning and action to take for each port forwarding [HTTP Status] / [HTTPS Status]. Message Meaning Action...
- Page 30 [Download] button This button is used to download the log file. Important w p Note that Panasonic cannot respond to inquiries about log data. [Delete] checkbox Selects the checkboxes of all TALK & PAGE Recording sound source files. Delete the sound source files that are selected by clicking the [Delete] button.
- Page 31 Browser Operation q Confirming the software version [Update] q Setting authentication [User mng.] This tab is used to confirm the software version. Software This tab is used to set authentication for accessing the version updates can also be performed from this screen. Center Module from a browser.
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Page 32: Password Change
Browser Operation Password change q Setting the destination email addresses for sending emails during a system alert [Old password] [System alert] Input the current password. Number of characters: 4 to 32 E-mail notification can be sent when an error occurs in one Types of characters: alphanumeric, characters of the devices that comprise the Center Module. -
Page 33: Information Display Menu
Information display menu When the [Info] button is clicked, the menu panel displays [Manager] the Information display menu panel. This column displays the All-In-One Headset or Belt Pack that is set as the manager All-In-One Headset or Belt Pack. “A” is displayed for the manager of Lane A. “B”... - Page 34 Information display menu q Checking the status of system alerts [System alert] This tab displays information about errors that are occurring in devices that comprise the Center Module. [Initiation time] This column displays the time and date of system alerts. [Cause] This column displays the cause of system alerts that are occurring.
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Page 35: Troubleshooting
Troubleshooting Check the following before requesting repair. Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question related to engineering. Symptom Cause/solution Reference pages w p Is a category 5e or higher cable connected to the network connector? —... - Page 36 Troubleshooting Symptom Cause/solution Reference pages P. 12 w p Are the network settings for the Center Module incorrect? Operating Set the correct default gateway and DNS server address. If Instructions using the DDNS service, confirm that the settings are correct. <Setup Instructions>...
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