Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
Page 3 ® Features and Specifications Manual INT-2067 (UNIV) Issue 5.0 (Version 3000)
Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
Page 7 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
Page 8 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
Page 9: Table Of Contents
Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ....... 2-3 Section 4 Features ...................... 2-10 Account Code – Forced/Verified/Unverified ......... 2-11 Account Code Entry ................2-19 Alarm ....................
Page 10 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In ..................... 2-133 Battery Backup – System Memory ............. 2-139 Battery Backup – System Power ............2-141 Call Appearance (CAP) Keys ............. 2-143 Call Arrival (CAR) Keys ..............2-149 Call Duration Timer ................2-155 Call Forwarding – Centrex ..............2-157 Call Forwarding ..................
Page 11 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Cordless DECT Terminals ..............2-339 Cordless Telephone Connection ............2-359 Data Line Security ................2-377 Delayed Ringing ................. 2-379 Department Calling ................2-385 Department Step Calling ..............2-397 Dial Pad Confirmation Tone ............... 2-401 Dial Tone Detection ................2-403 Dialing Number Preview ..............
Page 12 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Group Call Pickup ................2-617 Group Listen ..................2-621 Handset Mute ..................2-625 Handsfree and Monitor ............... 2-633 Handsfree Answerback/Forced Intercom Ringing ......2-637 Headset Operation ................2-641 Hold ....................2-645 Hot Key-Pad ..................2-653 Hotel/Motel ..................
Page 13 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Message Waiting ................2-833 MH240 Wireless IP Telephone ............2-841 Microphone Cutoff ................2-877 Mobile Extension ................2-881 Multiple Trunk Types ................2-899 Music on Hold ..................2-919 Name Storing ..................2-929 Night Service ..................2-933 Off-Hook Signaling ................
Page 14 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Ringdown Extension, Internal/External ..........2-1069 Room Monitor ................... 2-1073 Save Number Dialed ................ 2-1079 Secondary Incoming Extension ............2-1083 Secretary Call (Buzzer) ..............2-1089 Secretary Call Pickup ............... 2-1093 Selectable Display Messaging ............2-1097 Selectable Ring Tones ..............2-1103 Serial Call ..................
Page 15 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Tandem Trunking (Unsupervised Conference) ........ 2-1347 TAPI Compatibility ................2-1365 Tone Override .................. 2-1371 Traffic Reports .................. 2-1375 Transfer .................... 2-1379 Trunk Group Routing ................ 2-1393 Trunk Groups ................... 2-1399 Trunk Queuing/Camp-On ..............2-1405 UCB (Unified Communications for Business) ........2-1409 UM8000 Mail ..................
Page 16: Section 1 About This Chapter
Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Warning Tone for Long Conversation ..........2-1659 Wireless DECT (SIP) ............... 2-1663 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ....................3-1 Section 3 Using Handsfree ..................
Page 17: List Of Figures
LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-226 Figure 2-2 Department Calling Priority Call Routing ..........2-388 Figure 2-3 Department Calling Circular Routing ...........
Page 18 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Unicast Mode Example ..............2-1454 Figure 2-24 Auto Mode Example ................2-1455 Figure 2-25 Uniform Call Distribution (UCD) Priority Call Routing ....... 2-1463 Figure 2-26 Uniform Call Distribution (UCD) Circular Routing ......2-1464 Figure 2-27 VM8000 InMail User Pro Login Diagram ...........
Page 19 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Sample Alarm Report ..................2-30 Table 2-2 Alarm Report Definitions ................. 2-31 Table 2-3 Alarm Report Item Definitions ................. 2-31 Table 2-4 Sample System Information Printout ............... 2-32 Table 2-5 Keys for Entering Names ................2-236 Table 2-6 Caller ID Matching Rule ................
Page 20 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 Program 15-07 Function Codes (Service Code 751) ........2-853 Table 2-26 Program 15-07 Function Codes (Service Code 752) ........2-857 Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) ...... 2-857 Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) ......
Page 21 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ term Table 2-52 Terminal Category Reference Chart (D Series i Terminals) ....2-1315 Table 2-53 Connectivity of Options ................2-1316 Table 2-54 Terminal and Adapter Compatibility ............2-1317 Table 2-55 Terminal and Line Key/LCD Compatibility ........... 2-1318 Table 2-56 Terminal and Ten Key Kit Compatibility ............
Page 22 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-78 Common Email Notification SMTP Server Settings ........2-1568 Table 2-79 Some Common Mobile Telephone Service Provider SMS Portals ..... 2-1569 Table 2-80 Turn Email Notification On or Off ..............2-1572 Table 2-81 IP Recorder Basic Licenses ................ 2-1582 Table 2-82 Voice Prompting Messages ................
Page 23: General Information
Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
Page 24: Figure 1-1 Sv8100 Key Assignment Example
Issue 5.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
Page 25: Figure 1-2 Feature Access/One-Touch Key Assignment Example
UNIVERGE SV8100 Issue 5.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
Page 26 (DTR-1-1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
Page 27: Chapter 2 Features
HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 28: Important Notes
Issue 5.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
Page 29 UNIVERGE SV8100 F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry...
Page 30 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return Caller ID Caller ID Not Supported Caller ID –...
Page 31 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console...
Page 32 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline Howler Tone Service Howler Tone Service Intercom Intercom Internal Hub SV8100 PoE Gigabit Switch...
Page 33 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Meet Me Conference Meet Me Conference Meet Me Paging Meet Me Paging Meet Me Paging Transfer Meet Me Paging Transfer Memo Dial Memo Dial Message Waiting Message Waiting...
Page 34 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Quick Transfer to Voice Mail VM8000 InMail Redial Key Redial Function Remote (System) Upgrade Remote (System) Upgrade Repeat Redial Repeat Redial Resident System Program Resident System Program Reverse Voice Over...
Page 35 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name T1 Trunking (with ANI/DNIS Compatibility) T1 Trunking (with ANI/DNIS Compatibility) Tandem Ringing Tandem Ringing Tandem Trunking (Unsupervised Conference) Tandem Trunking (Unsupervised Conference) TAPI Compatibility TAPI Compatibility Tone Override...
Page 36: Features
IPK II Feature Name UNIVERGE SV8100 Feature Name Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
Page 37: Account Code - Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 38 Issue 5.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
Page 39: Default Settings
UNIVERGE SV8100 Issue 5.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...
Page 40 Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 41 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 42 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...
Page 43 UNIVERGE SV8100 Issue 5.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...
Page 44 Issue 5.0 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.
Page 45: Account Code Entry
UNIVERGE SV8100 Issue 5.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 46 Issue 5.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
Page 47 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 48 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
Page 49 UNIVERGE SV8100 Issue 5.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
Page 50 Issue 5.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
Page 51: Alarm
UNIVERGE SV8100 Issue 5.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
Page 52 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 53 UNIVERGE SV8100 Issue 5.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
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Page 55: Alarm Reports
(system software Version 3000 or higher required). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
Page 56: Table 2-1 Sample Alarm Report
Issue 5.0 UNIVERGE SV8100 Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 57: Table 2-2 Alarm Report Definitions
UNIVERGE SV8100 Issue 5.0 Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 58: Table 2-4 Sample System Information Printout
Issue 5.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-4 Sample System Information Printout System Information 05/18/2006 11:02...
Page 59 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
Page 60 Issue 5.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
Page 61 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 62: Printing Reports
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-03 System Alarm Report Set the hour for the alarm report to Day 00~23  Notification Time Setup – Hour print. (0 = Disabled) (default = 00) 90-24-04...
Page 63 UNIVERGE SV8100 Issue 5.0 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~ 191.254.255.254  192.0.0.1 ~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
Page 64 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...
Page 65: Alphanumeric Display
UNIVERGE SV8100 Issue 5.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
Page 66 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 67 UNIVERGE SV8100 Issue 5.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 41...
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Page 69: Analog Communications Interface (Aci)
The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
Page 70 Issue 5.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
Page 71 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
Page 72 Issue 5.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
Page 73 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 74 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
Page 75 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
Page 76 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 50 Analog Communications Interface (ACI)
Page 77: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 78 Issue 5.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for  an APR. The system uses ports 193~256 (starting with 256 and working down) for a total of 64 APR ports. APR 1 uses port 256, and APR 2 uses port 255, and so on.
Page 79 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
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Page 81: Answer Hold
UNIVERGE SV8100 Issue 5.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 82 Issue 5.0 UNIVERGE SV8100 Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 83 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...
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Page 85: Answer Key
UNIVERGE SV8100 Issue 5.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 86 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 87 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
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Page 89: Attendant Call Queuing
UNIVERGE SV8100 Issue 5.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
Page 90 Issue 5.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 91 UNIVERGE SV8100 Issue 5.0 Operation None Attendant Call Queuing 2 - 65...
Page 92 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 66 Attendant Call Queuing...
Page 93: Automatic Call Distribution (Acd)
UNIVERGE SV8100 Issue 5.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
Page 94 Issue 5.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
Page 95 UNIVERGE SV8100 Issue 5.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
Page 96 Issue 5.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
Page 97 UNIVERGE SV8100 Issue 5.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).
Page 98 Issue 5.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
Page 99 UNIVERGE SV8100 Issue 5.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
Page 100 Issue 5.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.
Page 101 UNIVERGE SV8100 Issue 5.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 102 -based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.
Page 103 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
Page 104: Required Software
Normal Agents logged in into the End of Work. Groups that only have AIC agents will not be put in the End of Work. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected.
Page 105  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
Page 106 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-13-08 Service Code Setup (for ACD) – Assign to allow an AIC Agent to  Agent ID Code Login log into a group. (default not assigned) 11-13-09 Service Code Setup (for ACD) –...
Page 107 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-09-01 Virtual Extension Ring Assign the ringing options for an Day Night/Mode: 1~8 Assignment extension Virtual Extension Key or Ringing: Virtual Extension Group Answer 0 = No Ringing ...
Page 108 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-01-01 DSS Console Operating Mode Set the mode of the system DSS 0 = Business Mode consoles. The entry for this option 1 = Hotel Mode applies to all the system DSS 2 = ACD Monitor Mode ...
Page 109 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-03-01 Incoming Ring Group For each incoming trunk group set ACD Group Number: Assignment for ACD Group – up in Program 22-05, designate 0~64  ACD Group Number...
Page 110 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-06-01 Trunk Work Schedules Set up the Work Schedules for Work Period Mode trunks. For each Work Schedule Number = 1~ 8 (1~4), designate the start and stop...
Page 111 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-08-01 ACD Overflow Options – Assign the overflow mode (0~9), 0 = No overflow (None) Overflow Operation Mode destination and announcement 1 = Overflow with No message types. Delay...
Page 112 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-05 ACD Overflow Options – System Assign the speed dial bin to be 0~1999 Speed Dial Bin used as the ACD overflow (Used when 41-08-02  destination. Using a speed dial...
Page 113 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-11-02 VRS Delay Announcement – 1st Assign the VRS message number 0~101 Delay Message Number to be used as the message source 0 = No Message for the 1st and 2nd Delay 101 = Fixed Message Announcement Messages.
Page 114 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-12-03 Night Announcement Setup – Define the time the ACD night 0~64800 (seconds) ACD Night Announce Sending Announcement plays. Only used (default = 30) Time when Program 41-12-01 is set to 0 ...
Page 115 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-07 ACD Options Setup – Automatic Enable (1)/Disable (0 Automatic 0 = No change to off Off Duty for SLT Off Duty (rest) mode for agents duty mode with single line telephones.
Page 116 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-14 ACD Options Setup – DTMF Set various options for ACD 0 = Does not detect Detection Assignment during Groups. When an option is set for during message...
Page 117 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-18-01 ACD Agent Identity Code Setup – Define the ACD Agent Identity Up to four digits  ACD Agent Identity Code Codes. (default not assigned) 41-18-02 ACD Agent Identity Code Setup –...
Page 118 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-19-04 ACD Voice Mail Delay Assign the Voice Mail ACD Dial (up to eight digits) Announcement – Mailbox Announcement Mailboxes as the (default not assigned)  Number for 2nd Announcement...
Page 119 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-04 ACD Queue Display Settings – Program 41-15 can also provide a 0 = Disable (Off) ACD Call Waiting Alarm queue alarm to the agents. The 1 = Enable (On) ...
Page 120 Issue 5.0 UNIVERGE SV8100 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.
Page 121 UNIVERGE SV8100 Issue 5.0 To log out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
Page 122 Issue 5.0 UNIVERGE SV8100 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
Page 123 UNIVERGE SV8100 Issue 5.0 Rest Mode To set the manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key ...
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Page 125: Automatic Release
UNIVERGE SV8100 Issue 5.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
Page 126 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 127 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...
Page 128 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...
Page 129 UNIVERGE SV8100 Issue 5.0 Operation None Automatic Release 2 - 103...
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Page 131: Automatic Route Selection
The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
Page 132 Issue 5.0 UNIVERGE SV8100 Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).
Page 133 UNIVERGE SV8100 Issue 5.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
Page 134 Issue 5.0 UNIVERGE SV8100 Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...
Page 135 ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to ...
Page 136 Issue 5.0 UNIVERGE SV8100 E911 Compatibility Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 137 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-01-02 Night Mode Function Setup – According to a preset schedule, 0 = Off Automatic Night Mode Switching Enable (1)/Disable (0) Automatic 1 = On Night Service for the system.
Page 138 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should Night Mode Service be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...
Page 139 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Make up an original text message, Night Mode Service which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.
Page 140 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...
Page 141 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – ARS ability to override the trunk access 1 = On ...
Page 142 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Define the system options for 0 = F-Route  Service – F-Route Access COS Automatic Route Selection (ARS). 1 = ARS Reference (default = 0)
Page 143 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~200), if Service Type 1 was 26-02): selected in Program 26-02-02,...
Page 144 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Assign the Dial Treatments (1~15) 24 characters Treatment Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 145 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an ...
Page 146 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is On (1) or Off (0) for 1 = On...
Page 147 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-04-01 ARS/F-Route Selection for Time Assign each ARS/F-Route ARS/F-Route Time Schedule Selection number (1~500) to an Mode: 1~8 ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.
Page 148 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-05-10 ARS/F-Route – CCIS over IP For each ARS/F-Route table 0~16367  Destination Point Code (1~500). Set the CCIS over IP (default = 0) Destination Point Code (0~16367).
Page 149 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
Page 150 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
Page 151 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 152 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB ~ 10dB) default: Type 1 = 5 (6dBm) ...
Page 153 UNIVERGE SV8100 Issue 5.0 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone.  Dial 9. You hear a second, “stutter” dial tone.
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Page 155: Background Music
Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...
Page 156 Issue 5.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 157 UNIVERGE SV8100 Issue 5.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 131...
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Page 159: Barge-In
UNIVERGE SV8100 Issue 5.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 160 Issue 5.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. Default Setting Disabled System Availability Terminals Multiline terminal and single line telephones...
Page 161 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 162 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...
Page 163 UNIVERGE SV8100 Issue 5.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone.
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Page 165: Battery Backup - System Memory
UNIVERGE SV8100 Issue 5.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
Page 166 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 167: Battery Backup - System Power
The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for further details. Default Settings None...
Page 168 Issue 5.0 UNIVERGE SV8100 Programming None Operation None 2 - 142 Battery Backup – System Power...
Page 169: Call Appearance (Cap) Keys
Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Page 170 Issue 5.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
Page 171 UNIVERGE SV8100 Issue 5.0 Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 172 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-19 Class of Service Options (Hold/ Determine whether an extension 0 = Off Transfer Service) – Hold/ Class of Service should allow 1 = On Extended Park normal or extended Park ...
Page 173 UNIVERGE SV8100 Issue 5.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
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Page 175: Call Arrival (Car) Keys
UNIVERGE SV8100 Issue 5.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 176 Issue 5.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All multiline terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 177 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 15-01-01 Basic Extension Data Setup – Define the extension/virtual Up to 12 characters Extension Name extension name.
Page 178 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-08-01 Incoming Virtual Extension Ring When an extension or a virtual ICM Tone Pattern, Tone Setup extension is assigned to the 0 = Pattern 1 function key on the key telephone,...
Page 179 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 180 Issue 5.0 UNIVERGE SV8100 To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in Program 15-02-21.
Page 181: Call Duration Timer
UNIVERGE SV8100 Issue 5.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 182 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 183: Call Forwarding - Centrex
UNIVERGE SV8100 Issue 5.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.
Page 184 Issue 5.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals All Stations Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions...
Page 185 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 186 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-04-01 Behind PBX Setup Indicate if the trunk is installed 0 = Stand Alone behind a PBX (1) or not (0). There (Trunk) is one item for each Night Service 1 = Behind PBX (PBX) ...
Page 187 UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).
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Page 189: Call Forwarding
UNIVERGE SV8100 Issue 5.0 Call Forwarding Enhancements With Version 3000 or higher system software, the Desktop terminal and the Mobile Extension can both ring. If neither extension answers, the call is forwarded to Voice Mail. Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.
Page 190 Issue 5.0 UNIVERGE SV8100 Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination.
Page 191 UNIVERGE SV8100 Issue 5.0 When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or  DND, the Reason for Transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls to a Department number.
Page 192 Issue 5.0 UNIVERGE SV8100 When the following are done in sequence,  Call Forwarding Busy is set to extension  Call Forwarding Immediate is set on extension  Call Forwarding Immediate is cancelled on extension  then, Call Forwarding Busy/No Answer is set back on the extension.
Page 193 UNIVERGE SV8100 Issue 5.0 Programmable Function Keys Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 194 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-05 Service Code Setup (for Setup/ Set the service code for setting MLT, SLT  Entry Operation) – Call Forward call forwarding for busy or no (default = 745) –...
Page 195 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-16-06 Single Digit Service Code Setup Customize the one-digit Service (default not assigned)  – DND/Call Forward Override Codes used when a busy or ring Bypass back signal is heard.
Page 196 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-03 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Call ability to set Call Forwarding when 1 = On ...
Page 197 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 24-09-02 Call Forward Split Settings – CO Assign CO Call Forwarding 1~9, 0, #, , R, @  Call Forwarding Destination for Destination for ring, all call and no...
Page 198 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 199 UNIVERGE SV8100 Issue 5.0 To set Call Forward – Both Ring at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Both Ring Service Code (default: 745). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 200 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 201 UNIVERGE SV8100 Issue 5.0 To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). Dial 0 (Cancel).
Page 202 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press Speaker or hang up.
Page 203: Call Forwarding With Follow Me
UNIVERGE SV8100 Issue 5.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 204 Issue 5.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 205 UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).
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Page 207: Call Forwarding, Off-Premise
UNIVERGE SV8100 Issue 5.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 208 Issue 5.0 UNIVERGE SV8100 DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Door Boxes must be programmed for the calls to be transferred Off-Premise.  The outside number Call Forwarding dials can be only a number normally allowed by the ...
Page 209 UNIVERGE SV8100 Issue 5.0 Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 210 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-04 Service Code Setup (for Setup/ Assign the Call Forward Busy No MLT, SLT  Entry Operation) – Call Forward Answer Service Code. (default = 744) – Busy/No Answer...
Page 211 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
Page 212 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-03-01 Trunk Group Routing for Trunks Used to set the Trunk Route Table Day Night/Mode: 1~8 for Automatic External Call 0~100  Forward. (0 = No setting) (default = 1) 24-02-07 System Options for Transfer –...
Page 213 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-07 System Timers for VRS/DISA – Determine the time a DISA caller 0~64800 (seconds) Long Conversation Warning or any Trunk-to-Trunk (such as (default = 3600)  Tone Time...
Page 214 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-01-26 Basic Trunk Data Setup – Enable (1)/Disable (0) each trunk 0 = Normal Transfer Automatic Trunk-to-Trunk ability to use Step Transfer. (Normal)  Transfer Mode 1 = Step Transfer...
Page 215 UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding by Department Groups  Refer to Departmental Calling for additional Department Group programming. Level Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Assign pilot numbers to the Up to eight digits ...
Page 216 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Set the priority order number 1~4. 0 = Not Specify Order Number 1~100 : (Trunk Group Number) 1001~1100 : (1000 + Route Table Number)
Page 217 UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table  Refer to Direct Inward Dialing (DID) for additional DID programming. Level Program Program Name Description/Comments Assigned Data Number 22-11-05 DID Translation Table Number For each DID Translation Table 0 = No Setting ...
Page 218 Issue 5.0 UNIVERGE SV8100 To cancel Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker.
Page 219 UNIVERGE SV8100 Issue 5.0 To activate Call Forwarding Off-Premise for a Door Box:  This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751, code 54).
Page 220 Issue 5.0 UNIVERGE SV8100 Cancel the Line Forwarding: Lift the handset. Dial 735. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: ...
Page 221 UNIVERGE SV8100 Issue 5.0 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01~64) to be defined.
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Page 223: Call Forwarding/Do Not Disturb Override
UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
Page 224 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 225 UNIVERGE SV8100 Issue 5.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 751: 37). Call Forwarding/Do Not Disturb Override 2 - 199...
Page 226 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 200 Call Forwarding/Do Not Disturb Override...
Page 227: Call Monitoring
UNIVERGE SV8100 Issue 5.0 Call Monitoring Description Call Monitoring allows selected multiline terminal Users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 228 Issue 5.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by  the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.
Page 229 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 230 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-17 Class of Service Options Turn Off or On the Barge-In 0 = Off (Supplementary Service) – (Intrusion) Tone. If disabled, this 1 = On  Barge-In Tone/Display (Intrusion...
Page 231 UNIVERGE SV8100 Issue 5.0 To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 751: 34). - OR - The following steps are not available for DISA or Tie Line trunks.
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Page 233: Call Redirect
UNIVERGE SV8100 Issue 5.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 234 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any multiline terminal Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 235 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 236 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 210 Call Redirect...
Page 237: Call Waiting/Camp-On
UNIVERGE SV8100 Issue 5.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
Page 238 Issue 5.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 239 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-06 Multiline Telephone Basic Data Set the function of the Multiline 0 = Normal (Common)  Setup – Hold Key Operating Hold key. Hold can activate 1 = Exclusive Hold Mode normal Hold or Exclusive Hold.
Page 240 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DDI/ DID, DISA, DIL, or tie line caller.
Page 241 UNIVERGE SV8100 Issue 5.0 Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 751: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-1405.
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Page 243: Callback
UNIVERGE SV8100 Issue 5.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 244 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 245 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
Page 246 Issue 5.0 UNIVERGE SV8100 To test Callback at a single line telephone: Lift the handset. Dial 799. Hang up. When the telephone rings, lift the handset. You hear the Hold tone.  Hang up. 2 - 220 Callback...
Page 247: Caller Id Call Return
UNIVERGE SV8100 Issue 5.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
Page 248 To use this feature for long distance calls, ARS must be programmed for the voice mail  ports set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed programming instructions. On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options ...
Page 249 UNIVERGE SV8100 Issue 5.0 Related Features UM8000 Mail VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 250 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 224 Caller ID Call Return...
Page 251: Caller Id
UNIVERGE SV8100 Issue 5.0 Caller ID Enhancements Pressing the Left Cursor Key twice (on equipped terminals) displays the Incoming Call History (Version 3000 or higher software). Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name.
Page 252: Figure 2-1 Left Cursor Key Operation Flow Chart
Issue 5.0 UNIVERGE SV8100 Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace old calls when the buffer fills. Temporary Memory An unanswered call causes the Call History key (Program 15-07 or SC 751: 08) to flash, to indicate a new call was placed in the temporary memory.
Page 253 Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV8100 SIP DECT Phones on the UNIVERGE SV8100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV8100.
Page 254 UNIVERGE SV8100 Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
Page 255 UNIVERGE SV8100 Issue 5.0 Caller ID information outputs on the SMDR report.  ANI/DNIS can use the Caller ID tables for routing. Refer to T1 Trunking (with ANI/DNIS  Compatibility) on page 2-1329 for more information. The system can send Caller ID digits to the voice mail if allowed in Program 14-02-10.
Page 256 Issue 5.0 UNIVERGE SV8100 Required Component(s) CD-4COTB with PZ-4COTF Daughter Board  CD-2BRIA with PZ-2BRIA Daughter Board  CD-PRTA  Related Features Automatic Route Selection Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release term term Cordless II/D...
Page 257 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 258 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-01-20 Basic Trunk Data Setup – Block Enable/Disable the system from Trunks 1~200 Outgoing Caller ID automatically blocking outgoing 0 = Disable Caller ID information when a user 1 = Enable places a call.If allowed (i.e.
Page 259 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
Page 260 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-19-01 System Options for Caller ID – Determine whether the first 10 0 = First 10 digits Caller ID Displaying Format (If digits or last 10 digits should be (Upper) ...
Page 261 UNIVERGE SV8100 Issue 5.0 Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With a multiline terminal idle, the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
Page 262: Table 2-5 Keys For Entering Names
Issue 5.0 UNIVERGE SV8100 Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin is used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows TABLE IS FULL.
Page 263 UNIVERGE SV8100 Issue 5.0 Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle.  To store a Caller ID number in a One-Touch key: With a telephone idle, the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
Page 264 Issue 5.0 UNIVERGE SV8100 Press the STA Softkey. The display shows: Store to ONE-TOUCH ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key is used. The display shows:...
Page 265 UNIVERGE SV8100 Issue 5.0 To display Caller ID for a call in Park:  Program 15-02-08 is set to 0 (preselect) for this feature. With Program 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (Program 15-07 or SC 752: ...
Page 266 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 240 Caller ID...
Page 267: Caller Id - Flexible Ringing
UNIVERGE SV8100 Issue 5.0 Caller ID – Flexible Ringing Enhancements Flexible Ringing by Caller ID feature added with Version 3000 or higher. Description The Caller ID – Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received.
Page 268 Program 13-04-05: 2 (tone pattern 2) Conditions Caller ID Matching.  The Univerge SV8100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is ...
Page 269: Table 2-6 Caller Id Matching Rule
UNIVERGE SV8100 Issue 5.0 This feature does not work with incoming trunk calls via networking (from another system).  In this case, the refuse/routing program must be programmed in the system that has those trunks. Routing to the other system’s extension is available.
Page 270 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Direct Inward Dialing (DID) UM8000 Mail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 271 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 13-04-01 Speed Dialing Number and Name Enter the System and Group 1~9, 0, , – Speed Dialing Data Speed Dialing numbers and Pause (Press line key names. Recall/Flash (Press line key 2) ...
Page 272 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-24 Class of Service Options Enable (1) or Disable (0) an 0 = Off (Administrator Level) – Set/ extension user ability to set or 1 = On ...
Page 273 UNIVERGE SV8100 Issue 5.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...
Page 274 Issue 5.0 UNIVERGE SV8100 PRG 14-01-27 :1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group...
Page 275: Central Office Calls, Answering
UNIVERGE SV8100 Issue 5.0 Central Office Calls, Answering Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and ITL-320C-1 terminals. Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements.
Page 276 Issue 5.0 UNIVERGE SV8100 Sidetone Volume Setup This option allows system programming for the multiline terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk. Conditions The incoming ring group assignment programmed in Program 41-03-01 overrides the ...
Page 277 UNIVERGE SV8100 Issue 5.0 System Availability Terminals All Terminals Required Component(s) Any Trunk Blade (i.e., CD-4COTB, CD-2BRIA, CD-PRTA, etc.) Related Features Automatic Call Distribution (ACD) Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA)
Page 278 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 279 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign trunks to trunk groups then Trunks 1-200 Number go to Program 14-06-01 below to Trunk Groups 1-100 set up Trunk Group Routing.
Page 280 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
Page 281 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-01 Multiline Telephone Basic Data Define the display language for 0 = Japanese multiline terminals. (To select Setup – Display Language 1 = English options 8~10, press either 8 or...
Page 282 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-06-01 Trunk Access Map for Assign Trunk Access Maps to Trunks 1~200  Extensions extensions. (default = 1) 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys.
Page 283 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Automatic ability to use Universal Auto 1 = On ...
Page 284 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Set the feature type for the trunk Trunks 1~200 you are programming. 0 = Normal 1 = VRS (second dial tone if no...
Page 285 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Extension Number for each DIL incoming trunk (maximum eight digits)  (001~200). (default not assigned) For this selection to work, set ...
Page 286 Issue 5.0 UNIVERGE SV8100 Operation To answer an incoming trunk call: Lift the handset. To use Universal Answer to answer a call ringing over the Paging system: Go off-hook. Depending on system programming, this may answer the call and you can skip Step 2.
Page 287: Central Office Calls, Placing
UNIVERGE SV8100 Issue 5.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place...
Page 288 Issue 5.0 UNIVERGE SV8100 With Automatic Handsfree, an extension user can press a line key to place a trunk call  without lifting the handset or pressing Speaker. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing Speaker.
Page 289 UNIVERGE SV8100 Issue 5.0 Automatic Route Selection Call Appearance (CAP) Keys Code Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 290 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-09-01 Trunk Access Code If required, change the single-digit Dial (up to four digits) Trunk Access Code (normally 9). If (default = 9) you change this code, you must ...
Page 291 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-01-10 Basic Trunk Data Setup – DTMF For each trunk, Enable/Disable the 0 = Disable Tones for Outgoing Calls ability to hear the DTMF of the  1 = Enable...
Page 292 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
Page 293 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-08 Multiline Telephone Basic Data Set whether pressing a key 0 = Preselect Setup – Automatic Handsfree accesses a One-Touch Key or 1 = One-Touch  (Automatic Handsfree) Preselects the key.
Page 294 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-13 Class of Service Options Turn Off or On an extension ability 0 = Off (Supplementary Service) – to use Continued Dialing, which 1 = On  Continued Dialing (DTMF) Signal...
Page 295 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 82-08-01 Sidetone Volume Setup Adjust the multiline terminal side tone volume. There are two levels, Digital Sidetone Level based on whether the connected 0 = -54 (db) trunk is a digital trunk or analog 1 = -48 (db) trunk.
Page 296 Issue 5.0 UNIVERGE SV8100 To place a call using Trunk Group Routing: Go off-hook. Dial 9. If your system has an Alternate Trunk Route Access code, you may dial that instead.  Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (Program 15-07-01 or SC 752: ...
Page 297: Class Of Service
UNIVERGE SV8100 Issue 5.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 298 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Night Service Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 299 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Administrator Level) – Manual to manually Switch the Night Mode 1 = On Night Service Enabled (Service Code 718).
Page 300 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-13 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – VRS ability to record, erase and listen 1 = On Record (VRS Msg Operation) to VRS messages.
Page 301 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
Page 302 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-09 Class of Service Options Turn Off or On Ringdown 0 = Off (Outgoing Call Service) – Extension for extensions with this 1 = On  Hotline/Extension Ringdown COS.
Page 303 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-19 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hotline ability to activate hotline or 1 = On ...
Page 304 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-05 Class of Service Options Turn Off or On an extension user 0 = Off (Incoming Call Service) – Signal/ ability to enable Handsfree 1 = On ...
Page 305 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension to 0 = Off (Answer Service) – Automatic use Universal Auto Answer (no 1 = On ...
Page 306 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Transfer ability to use Transfer Without 1 = On ...
Page 307 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On the ability of an 0 = Off Transfer Service) – Department extension in a Department Group 1 = On ...
Page 308 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-12-02 Class of Service Options ISDN-AOC 0 = Off (Charging Cost Service) – Turn Off or On a DISA or tie trunk 1 = On  Advice of Charge...
Page 309 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-09 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to initiate a Voice Call 1 = On ...
Page 310 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-19 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Selectable Display 1 = On  Selectable Display Messaging Messaging.
Page 311 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-30 Class of Service Options Allow/Deny an extension user to 0 = Deny (Supplementary Service) – turn Background Music on and off. 1 = Allow  Background Music...
Page 312 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-41 Class of Service Options Turn Off or On the Voice Mail 0 = Off (Supplementary Service) – Voice Message Indication for an 1 = On  Mail Message Indication on DSS extension on a DSS console.
Page 313 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-14-02 Class of Service Options for Enable/Disable a DISA or tie trunk 0 = Off DISA/E&M – Trunk Group caller ability to dial 9 for Trunk 1 = On ...
Page 314 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-12 Class of Service Options for Turn Off or On the ability for a 0 = Off DISA/E&M – Retrieve Park Hold DISA caller to retrieve parked or 1 = On held calls.
Page 315 UNIVERGE SV8100 Issue 5.0 Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE8:nn  Press Hold to leave the current value unchanged. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press Hold.
Page 316 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 290 Class of Service...
Page 317: Clock/Calendar Display
UNIVERGE SV8100 Issue 5.0 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording   Class of Service (Class) System Reports   Direct Inward Lines Toll Restriction (Class)  ...
Page 318 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals with a display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones, Analog 500/2500 Sets VM8000 InMail Voice Mail Integration (Analog) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 319 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-01-02 Time and Date – Month Enter two digits (01~12) for the 01~12  month. (default not assigned) 10-01-03 Time and Date – Day Enter two digits (01~31) for the 01~31 ...
Page 320 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-02-07 System Options for Multiline Select the display mode (type 1~8) Telephones – Time and Date for Time and Date (i.e., time and Type 1 = (12 hour) 10 Display Mode date format).
Page 321: Co Message Waiting Indication
CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication alerts a user that a message is present in their voice mail box. When VMWI is provided, the UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance.
Page 322 Issue 5.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All multiline terminals Required Component(s) CD-4COTB PZ-4COTF Daughter Board Blade with Related Features Battery Backup – System Power Message Waiting Speed Dial – System/Group/Station VM8000 InMail Voice Mail Integration (Analog)
Page 323 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 324 Issue 5.0 UNIVERGE SV8100 Operation To program the CO Message Waiting Callback Speed Dial Bin from an Attendant Position: Press Feature. Dial 28. Press the CO line. Dial Speed Dial bin (default = 1999). The valid range is 0000~1999 and depends on system programming.
Page 325 UNIVERGE SV8100 Issue 5.0 To clear the Central Office – Message Waiting Indication from an Attendant Position: Press Feature. Dial 20. Press the CO line key. CO Message Waiting Indication 2 - 299...
Page 326 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 300 CO Message Waiting Indication...
Page 327: Code Restriction
UNIVERGE SV8100 Issue 5.0 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and...
Page 328 Issue 5.0 UNIVERGE SV8100 Restrict Code Table  When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.
Page 329 UNIVERGE SV8100 Issue 5.0 Code Call Digit Counting  With Code Call Digit Counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services. You can make four entries (4~30 digits).
Page 330 Issue 5.0 UNIVERGE SV8100 Each phone and trunk have a Restriction Class. The higher class applies for outgoing calls.  For example: When trunk class is 01 and station class 02, Toll Restriction Class 02 is applied.  When trunk class is 15 and station class 03, Toll Restriction Class 15 is applied.
Page 331 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 332 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-01-10 System Options for Outgoing If this option is programmed with 0~24 Calls – Dial Digits for Toll an entry other than 0, a call does (default = 0)
Page 333 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-05-02 Toll Restriction Class – For the Toll Restriction Class you 0 = Unassign International Call Permit Code select, Assign or Unassign the 1 = Assign Table International Call Permit Table ...
Page 334 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-05-11 Toll Restriction Class – Intercom For the Toll Restriction Class you 0 = Disable Call Restriction select, Enable or Disable Intercom 1 = Enable  Call Restriction. If enabled,...
Page 335 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-06-06 Toll Restriction Table Data Setup Program codes into the Permit Dial (Up to 12 digits)  – Permit Code Table Code Tables. default: Table 1~4 = No Setting...
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Page 337: Code Restriction Override
UNIVERGE SV8100 Issue 5.0 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 338 Issue 5.0 UNIVERGE SV8100 Code Restriction Station Message Detail Recording Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 339 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-14-02 Walking Toll Restriction Enter the Walking Toll Restriction 1~15 Password Setup – Walking Toll Class of Service (1~15) to be used  (default = 1) Restriction Class Number for each table number assigned in Program 21-14-01.
Page 340 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-02-12 SMDR Output Options – DID Determine if the DID table name 0 = Not Displayed  Table Name Output should be displayed. 1 = Displayed (default = 0) 35-02-13 SMDR Output Options –...
Page 341 UNIVERGE SV8100 Issue 5.0 Walking Code Restriction 663? Code Restriction Override 2 - 315...
Page 342 Issue 5.0 UNIVERGE SV8100 Temporary Code Restriction Override service code 663 be changed 775? 2 - 316 Code Restriction Override...
Page 343 UNIVERGE SV8100 Issue 5.0 Operation To temporarily override a restricted extension Code Restriction:  You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
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Page 345: Code Restriction, Dial Block
UNIVERGE SV8100 Issue 5.0 Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.
Page 346 Issue 5.0 UNIVERGE SV8100 Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 347 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-10-01 Dial Block restriction Class per Assign the Code Restriction COS 0, 1~15 Extension (1~15) used by an extension when (0 = No Setting)  the Dial Block feature is enabled. If...
Page 348 Issue 5.0 UNIVERGE SV8100 To set Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601 (default). Dial the 4-digit Dial Block code (as set in programming).
Page 349: Conference
UNIVERGE SV8100 Issue 5.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CD-CP00-US provides 64 conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.
Page 350 Issue 5.0 UNIVERGE SV8100 An option is available which allows an extension Conf key (SC 751: 07) to be programmed  for Conference or for Transfer. When set for Transfer, the user places a call on hold, dials the extension to which it should be transferred, and presses Conf. The call is then transferred.
Page 351 UNIVERGE SV8100 Issue 5.0 Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 352 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-02-24 Multiline Telephone Basic Data Allow an extension Conf key to be 0 = Conference Setup – Conference Key Mode programmed for Conference or for 1 = Transfer Transfer.
Page 353 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options Turn Off or On Barge-In at the 0 = Off (Supplementary Service) – receiving extension (i.e., Barge-In 1 = On  Barge-In, Receive receive).
Page 354 Issue 5.0 UNIVERGE SV8100 Single Line Telephone Establish Intercom or trunk call. Hookflash and dial Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
Page 355 UNIVERGE SV8100 Issue 5.0 To exit a Conference with internal and outside conference members without affecting the other parties: Multiline Terminal Hang up. If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in ...
Page 356 Issue 5.0 UNIVERGE SV8100 The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the internal party. Dial the single digit service code, if programmed. Instead of the single digit service code, the service code 710 can also be dialed at this point.
Page 357: Conference, Voice Call/Privacy Release
UNIVERGE SV8100 Issue 5.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 358 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 359 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
Page 360 Issue 5.0 UNIVERGE SV8100 To toggle between Private and Non-Private mode: Press the Meet-Me Conference key (Program 15-07-01, SC 751: 32). - OR - Press the Trunk Line Key. (This toggles from Non-Private to Private. To go back to Non-Private, the Meet-Me Conference Key above must be pressed.)
Page 361: Continued Dialing
UNIVERGE SV8100 Issue 5.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 362 Issue 5.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All multiline terminals Required Component(s) None Related Features Pulse to Tone Conversion Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 363 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
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Page 365: Cordless Dect Terminals
Cordless DECT Terminals Description The Cordless DECT Terminals may be used with the UNIVERGE SV8100 KTS. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline terminal. Press the applicable key on the Base Unit to Switch between Cordless operation and multiline terminal operation.
Page 366 Issue 5.0 UNIVERGE SV8100 The battery can be hot swapped while on a call. The battery must be replaced with another  charged battery pack within 20 seconds, otherwise the connection is lost. The handset has visual and audible indicators to warn of a low battery condition.
Page 367 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA Blade with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features Cordless Telephone Connection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 368 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not set Logical Port Number (B1) Basic Configuration data for 1 = Multiline Terminal logical port number (B1).
Page 369 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-07 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not Set Logical Port Number (B2) Basic Configuration data for 6 = PGD(2)-U10 ADP logical port number (B2).
Page 370 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-05 Class of Service Options Turn Off or On the ability of an 0 = Off (Administrator Level) – Set/ extension to use the 1 = On ...
Page 371 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define if Accumulated Account 0 = Off (Administrator Level) – SMDR Code Data is included in the 1 = On Printout Accumulated Account...
Page 372 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
Page 373 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
Page 374 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-04 Class of Service Options Determine whether or not the 0 = Off (Incoming Call Service) – CHECK LIST message is 1 = On  Notification for Incoming Call displayed to indicate a missed call.
Page 375 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turns Off or On an extension to 0 = Off (Answer Service) – Meet-Me use Meet-Me Conference and 1 = On  Conference and Paging Paging.
Page 376 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension ability 0 = Off Transfer Service) – Transfer to use Transfer Without Holding. 1 = On ...
Page 377 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Department in a Department Group ability to 1 = On ...
Page 378 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-02 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On ...
Page 379 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to Barge-in on other's calls. 1 = On ...
Page 380 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-26 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Group Listen. 1 = On  Group Listen...
Page 381 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-36 Class of Service Options Turn Off or On a Call Timer for the 0 = Off (Supplementary Service) – Call extension. 1 = On  Duration Timer Display...
Page 382 Function keys F1 ~ F8 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F8 default to Line keys 1~8 respectively and Off-Hook Ringing ...
Page 383 UNIVERGE SV8100 Issue 5.0 Switching Between the Desktop Multiline Telephone and the Cordless DECT Terminals Using the Base Unit: When the Cordless DECT Terminals is associated with a multiline telephone the following is applicable: Switching between the cordless mode and desk mode must be done while both telephones are ...
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Page 385: Cordless Telephone Connection
UNIVERGE SV8100 Issue 5.0 Cordless Telephone Connection Description Using an AP(R)-R/AP(A)-R Unit for DTH/DTR telephones or an APR-L for DTL telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The CD-4LCA with PZ-4LCA Daughter Board, CD-8LCA with PZ-8LCE Daughter Board and the SLTII(1)-U( ) ADP also support cordless telephones, but this feature refers to multiline terminal cordless connection.
Page 386 Issue 5.0 UNIVERGE SV8100 The following features are supported by an APR-L AP(R)-R or AP(A)-R:  Initiate conference  Change station name  Privacy release by pressing line key  Group Listen  DSS/BLF indication  Headset Ringing  ...
Page 387 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 388 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = None Optional Installed Unit 1 (Only Basic Configuration data for 1 = APR Module Applies to DTH/DTR telephones) optional installed Unit 1.
Page 389 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-10 ETU Setup (DLCA PKG Setup) – Shows optional adapter 0 = No option Bottom Option Information (Only information. 1 = APR applies to DTL style telephones) ...
Page 390 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-12 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Trunk ability to use the Trunk Port 1 = On Port Disable Disable feature.
Page 391 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension user 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
Page 392 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-11 Class of Service Options When an extension is set to ring 0 = Off (Outgoing Call Service) – Protect mode for ICM calls, enabling this 1 = On ...
Page 393 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...
Page 394 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Meet-Me ability to use Meet-Me Conference 1 = On ...
Page 395 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-09 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Group Hold ability to initiate a Group Hold. 1 = On ...
Page 396 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-20 Class of Service Options (Hold/ Turn Off or On an extension ability 0 = Off Transfer Service) – No Callback to receive Callbacks. 1 = On ...
Page 397 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-05 Class of Service Options Turn Off or On the ability of an 0 = Off (Supplementary Service) – extension to receive off-hook 1 = On  Intercom Off-Hook Signaling signals.
Page 398 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-20 Class of Service Options Turn Off or On operator alert when 0 = Off (Supplementary Service) – an extension improperly enters an 1 = On  Account Code/Toll Restriction...
Page 399 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-30 Class of Service Options Allow/Deny an extension user to 0 = Deny (Supplementary Service) – turn Background Music on and off. 1 = Allow  Background Music This applies only to the ...
Page 400 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-48 Class of Service Options Determine if a station Number is 0 = Off (Supplementary Service) – displayed (On) or not displayed 1 = On  Station Name Display...
Page 401 UNIVERGE SV8100 Issue 5.0 To transfer a call from a multiline terminal to its associated cordless single line telephone: The single line telephone user goes off-hook (at this time, the call is automatically connected to the single line telephone). The multiline terminal user goes on-hook.
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Page 403: Data Line Security
Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line ...
Page 404 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 405: Delayed Ringing
UNIVERGE SV8100 Issue 5.0 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call just by lifting the handset (depending on ...
Page 406 Issue 5.0 UNIVERGE SV8100 Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 407 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign CAR/SIE/VE function keys Line Key 1~48 (code 03 + extension number) or 0~99 (Normal Function CO function keys (Code 01 + Code 751 by default) ...
Page 408 Issue 5.0 UNIVERGE SV8100 Operation To answer Delay Ringing calls: Go off-hook. - OR - Press Answer. - OR - Press the flashing key. Either Trunk key or CAR/SIE/VE key.  To program a CAR/SIE/VE key on a phone: Press Speaker.
Page 409 UNIVERGE SV8100 Issue 5.0 Dial the mode number in which the key delay rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.
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Page 411: Department Calling
UNIVERGE SV8100 Issue 5.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any Sales department extension number.
Page 412 Issue 5.0 UNIVERGE SV8100 Delay:  This feature can be enabled or disabled by using a (59) key programmed in Program 15-07. It can also be done by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns: If all available members are busy or logged out, the call goes immediately to the transfer destination.
Page 413 UNIVERGE SV8100 Issue 5.0 If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.
Page 414: Figure 2-2 Department Calling Priority Call Routing
Issue 5.0 UNIVERGE SV8100 When a Department Group is assigned as the VM Department Group in Program 45-01-01  it only works as priority mode no matter what Program 16-01-02 is set to for that Department Group. Program 16-01-05 (Extension Group All Ring Mode Operation) does not work to a ...
Page 415: Figure 2-3 Department Calling Circular Routing
UNIVERGE SV8100 Issue 5.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-3 Department Calling Circular Routing System Availability Terminals All Terminals Department Calling 2 - 389...
Page 416 Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer VM8000 InMail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 417 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-27 Service Code Setup (for Setup/ Set the service code for setting the Entry Operation) – Destination of destination for immediate (default = 604)  Automatic Transfer Each...
Page 418 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 16-01-03 Department Group Basic Data Set how the system routes an 0 = Normal (Intercom Setup – Department Routing Intercom call to a busy caller to busy When Busy (Auto Step Call) Department Group member.
Page 419 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 16-02-01 Department Group Assignment Set up the Department Group Department Groups for Extensions called by the pilot number and the 1~999 extension priority when a group is Priority 1-512 called.
Page 420 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup – If you want a trunk to be a DIL to a 0 = Normal Incoming Type Department Group, assign Service 1 = VRS (second dial...
Page 421 UNIVERGE SV8100 Issue 5.0 To log out of your Department Calling Group:  While you are logged out, Department Calling cannot route calls to your extension. Press Speaker Dial 650 + 1. - OR - Press Department Calling Log In key (Program 15-07-01 or SC 751: 46).
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Page 423: Department Step Calling
UNIVERGE SV8100 Issue 5.0 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 424 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 425 UNIVERGE SV8100 Issue 5.0 Operation To make a Step Call: Place a call to a busy Department Group member. - OR - Place a call to a Department Group pilot number. Dial Department Step Code (2) to call the next available Department Group member.
Page 426 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 400 Department Step Calling...
Page 427: Dial Pad Confirmation Tone
UNIVERGE SV8100 Issue 5.0 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 428 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 429: Dial Tone Detection
UNIVERGE SV8100 Issue 5.0 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 430 Issue 5.0 UNIVERGE SV8100 Last Number Redial Save Number Dialed Speed Dial – System/Group/Station T1 Trunking (with ANI/DNIS Compatibility) Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 431 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-02-11 Analog Trunk Data Setup – Next If Enabled, the system skips over 0 = Disable Trunk in Rotary if No Dial Tone a trunk if dial tone is not detected.
Page 432: Table 2-7 Dial Tone Detection Program Interaction
Issue 5.0 UNIVERGE SV8100 Table 2-7 Dial Tone Detection Program Interaction Result if dial tone Method 14-02-05 14-02-11 not present . . . Press a line key Trunk hangs (does not disconnect) - or - Dial #9+ Trunk Trunk hangs (does not disconnect)
Page 433: Dialing Number Preview
UNIVERGE SV8100 Issue 5.0 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
Page 434 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 435 UNIVERGE SV8100 Issue 5.0 To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number as a trunk access code (e.g., 9), you can press Speaker instead.  - OR - To dial an Intercom number, press Speaker.
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Page 437: Digital Trunk Clocking
CD-CP00-US is the timing source for all digital trunk blades in the system. The PLO synchronizes the system and clocks signals from another office. When the UNIVERGE SV8100 is a clock receiver office, the PLO generates the clock signal according to the source clock signals received from the source office in the network.
Page 438 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Required Component(s) CD-CP00-US CD-2BRIA - OR - CD-PRTA, CD-CCTA Related Features ISDN Compatibility K-CCIS – T1 T1 Trunking (with ANI/DNIS Compatibility) Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...
Page 439 UNIVERGE SV8100 Issue 5.0 If there are multiple PRIs and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI. In this example, the PRI in 02 went down, so the system now begins looking forward in slot numbers for the next PRI to use as the clock source.
Page 440 Issue 5.0 UNIVERGE SV8100 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 2-8 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.
Page 441: Figure 2-11 Digital Trunk Clocking Example 8
UNIVERGE SV8100 Issue 5.0 In this scenario, the PRI was the clocking source until it went down. There are no other PRIs, T1 (Externals), or BRIs in the system. The CD-CP00-US now becomes the PLO synchronization source. Figure 2-11 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to the related features for programming.
Page 442 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 416 Digital Trunk Clocking...
Page 443: Direct Inward Dialing (Did)
For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV8100 system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.
Page 444 Issue 5.0 UNIVERGE SV8100 The system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID trunks can be either wink start, immediate start, 2nd Dial or Delay. DID Camp-On DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled.
Page 445 UNIVERGE SV8100 Issue 5.0 DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts: Vacant Number Intercept  If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail.
Page 446 Issue 5.0 UNIVERGE SV8100 For busy or no answer intercept calls, a third destination can be defined in Program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination.
Page 447 UNIVERGE SV8100 Issue 5.0 DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (Program 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 2000 different Dial-In Conversion table entries in Program 22-11-01.
Page 448: Table 2-8 Example 2 (Manual Change)
Issue 5.0 UNIVERGE SV8100 Table 2-8 Example 2 (Manual Change) Program 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...
Page 449 UNIVERGE SV8100 Issue 5.0 When ordering DID service, provide the Telco with the following information: UNIVERGE SV8100 KF = US:NIFKF07B MF = US:NIFMF07B PF = US:NIFPF07B DID Facility Interface Code 02RV2-T DID Service Order Code 9.0F DID Answer Supervision Code A S.2...
Page 450 Issue 5.0 UNIVERGE SV8100 When using DID Call by Time Schedule and breaking out the Time Patterns, set the start  time to 00:00 and end time to 00:00 for this feature to operate correctly. Refer to DID Call by Time Schedule on page 2-421 for more details.
Page 451 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 452 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign line or Call Appearance Line Key 1~48 (CAP) Keys for DID trunks 0~99 (Normal Function (Trunks: 1~200). Code 751 by default)  ...
Page 453 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup For each Night Service Mode, Trunks 1~200 enter service type 3 when the 0 = Normal trunk should be a DID trunk. 1 = VRS (second...
Page 454 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-11-01 DID Translation Number For each DID Translation Table Maximum eight digits  Conversion – Received Number entry (1~2000), specify the digits (default not assigned) received by the system.
Page 455 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-11-09 DID Translation Number For each DID Translation Table 0 = IC/MOH Port Conversion – Music On Hold entry (1~2000), specify the source 1 = BGM Port ...
Page 456 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-01-01 VRS/DISA Line Basic Data Setup Determine whether the system 0 = Extension Number – VRS/DISA Dial-In Mode should use option 0 or option 1 Service Code Specify...
Page 457 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-04-01 VRS/DISA Transfer Ring Group For each trunk port (001~200), set Ring Groups: With No Answer/Busy the operating mode of each DISA 1~100 trunk. This sets what happens to...
Page 458 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-07-02 System Timers for VRS/DISA – A VRS/DISA caller can ring an 0~64800 (seconds) VRS/DISA No Answer Time extension for this time before the (default = 0) system sets the call as a Ring No Answer.
Page 459 UNIVERGE SV8100 Issue 5.0 Direct Call by Time Schedule Level Program Program Name Description/Comments Assigned Data Number 11-10-35 Service Code Setup (for Assign the service code Dial-In MLT, SLT  Administrator) – Dial-In Mode Mode Switching. (default not assigned) Switching...
Page 460: Table 2-9 Led Flash Patterns
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-17-03 Dial-In Conversion Table Area Define the Ending Time for each 0000~2359  Setup for Time Pattern – End of DID Translation table in Program (Time) Time 22-17-01.
Page 461: Direct Inward Line (Dil)
UNIVERGE SV8100 Issue 5.0 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 462 Issue 5.0 UNIVERGE SV8100 Program a name for a DIL in Program 14-01-01. This makes it easier to identify the  incoming call. If a multiline terminal is busy, a second incoming DIL call provides Call Alert Notification,  depending on chassis programming. The second DIL call waits in line for the user to answer the call.
Page 463 UNIVERGE SV8100 Issue 5.0 Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 464 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
Page 465 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Set the destination extension Extension Number number for each DIL – for each (maximum eight digits) Night Service mode. The (default not assigned) destination can be an extension ...
Page 466 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 440 Direct Inward Line (DIL)
Page 467: Direct Inward System Access (Disa)
UNIVERGE SV8100 Issue 5.0 Direct Inward System Access (DISA) Enhancements With Version 3000 or higher system software, if an outside caller dials an invalid extension number when connected to the VRS Automated Attendant or calling in on a DISA trunk, the following new options are available to route these calls: Extension Number (e.g., operator)
Page 468 Issue 5.0 UNIVERGE SV8100 DISA Class of Service DISA Class of Service provides features and dialing restrictions for DISA callers. This allows you to control the ability of the DISA callers dialing into your system. When a DISA caller first accesses the system, they can be prompted to enter a DISA password before proceeding.
Page 469 UNIVERGE SV8100 Issue 5.0 DISA/Tie Trunk Barge-In  The DISA/Tie Trunk Barge-In option allows a DISA/Tie Line caller to break into another extension user’s established call. This sets up a three-way conversation between the intruding party and the two parties on the initial call.
Page 470 Issue 5.0 UNIVERGE SV8100 Program 20-28-02: No Setting  Program 20-28-03: 180  Program 24-02-07: 600 (Used only with manually transferred Tandem Trunk calls)  Program 24-02-10: 30 (Used only with manually transferred Tandem Trunk calls)  Program 25-07-07: 600 (Used only with automatically transferred Tandem Trunk calls or DISA ...
Page 471 UNIVERGE SV8100 Issue 5.0 Department Calling with Overflow Message requires a DSP daughter board for VRS.  DISA can only be set to call forward to another extension. Call Forward Off-Premise is not  supported. When the DISA/VRS Ring Group Transfer (Programs 25-03 and 25-04) are set to 104 ...
Page 472 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 473 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-01-13 Basic Trunk Data Setup – If DISA caller can place outgoing 0 = Disable Trunk-to-Trunk Transfer calls through the system (refer to 1 = Enable Program 20-14 in the Electra Elite...
Page 474 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-02 Class of Service Options for Enable/Disable a DISA or tie trunk 0 = Off DISA/E&M – Trunk Group caller ability to dial 9 for Trunk 1 = On ...
Page 475 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-15-01 Individual Trunk Group Routing Designate the trunk route 0~100 for Extensions accessed when a user dials the (0 = No Setting) Alternate Trunk Route Access (default = 0) ...
Page 476 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-02-01 DID/DISA VRS Message Assign the source and VRS 0 = No Message message number to be used as 1 = VRS (01~100 VRS the Automated Attendant Message Number)
Page 477 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-05-01 VRS/DISA Error Message Assign the VRS message number 0~100 (0 = No Setting) Assignment to be used as the Automated (default = 0) Attendant error message. For...
Page 478 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-06-02 VRS/DISA One-Digit Code Set up single digit dialing for Up to eight digits Attendant Setup – Destination Automated Attendant callers. For (default not assigned) Number each VRS Message programmed...
Page 479 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-07 System Timers for VRS/DISA – Determine the time a DISA caller 0~64800 (seconds) Long Conversation Warning or any automatically transferred (default = 3600) Tone Time trunk-to-trunk (such as Tandem ...
Page 480 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-10-01 Trunk Group Routing for DISA Assign the Trunk Group Route Day/Night Mode = 1~8 chosen when a user places a Route Table Number = DISA call to the system and dials 0~100 9.
Page 481 UNIVERGE SV8100 Issue 5.0 Trunk Continue/Disconnect Codes Level Program Program Name Description/Comments Assigned Data Number 14-01-25 Basic Trunk Data Setup – When Program 24-02-10 is set to 0 = Disable (No) Continued/Discontinued disconnect a trunk after the 1 = Enable (Yes) ...
Page 482 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 24-02-07 System Options for Transfer – This timer starts when a trunk 0~64800 (seconds) Trunk-to-Trunk Transfer Release begins talking with another trunk (default = 1800) Warning Tone (for example: Trunk-to-Trunk Transfer/Tandem Trunking).
Page 483 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-08 System Timers for VRS/DISA – Determine the time the system 0~64800 (seconds) Long Conversation Disconnect waits before disconnecting a DISA (default = 10) Time or any automatically transferred...
Page 484 Issue 5.0 UNIVERGE SV8100 Dial 703 + an External Paging Zone number (1~8 or 0 for All Call). - OR - Dial 710 + a busy extension number to barge in to a call. To forward extension calls using a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk.
Page 485: Direct Station Selection (Dss) Console
DSS and Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
Page 486 Issue 5.0 UNIVERGE SV8100 Conditions Changing flash patterns for DSS Consoles also changes them for Hotline keys.  When installing a DSS, the system must auto-detect the console for the LEDs to function  correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
Page 487 UNIVERGE SV8100 Issue 5.0 When a multiline terminal user is on a call, they can transfer to another station by pressing  a DSS key for that station. It is not necessary to press Transfer to transfer to another station using a DSS key.
Page 488 Issue 5.0 UNIVERGE SV8100 Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 489 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-08 Multiline Telephone Basic Data Set to 1 for a DSS Console to 0 = Preselect Setup – Automatic Handsfree have one-touch operation. If set to 1 = One-Touch ...
Page 490 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-04-01 DSS Console Alternate Answer Define the DSS Console Alternate Alternate DSS No. answer number. 01~32  Default: 0 = No Setting 30-05-02 DSS Console Lamp Table – Busy Define the LED patterns for busy ...
Page 491 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-15 DSS Console Lamp Table – Hotel Define the LED patterns for hotel 0~7[(default = 6 (IW)]  Status Code 7 (Hotel DSS) status code 7 on the DSS consoles.
Page 492 Issue 5.0 UNIVERGE SV8100 Answering a trunk call from your DSS Console: Press the flashing DSS Console key assigned to the trunk. If you do not have Handsfree, you must lift the handset to speak.  Transferring a call using your DSS Console: Place or answer the call.
Page 493 UNIVERGE SV8100 Issue 5.0 Switching the Night Service mode from your DSS Console: Press the Night Service key. Night Service Busy Lamp Field When this key is ON... The system is in the... Day 1 Mode NIGHT Night 1 Mode...
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Page 495: Directed Call Pickup
UNIVERGE SV8100 Issue 5.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls)
Page 496 Issue 5.0 UNIVERGE SV8100 Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 497 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-26 Service Code Setup (for Service Customize the Service Codes for MLT, SLT  Access) – Call Pickup for call pickup for specified group. (default = 768) Specified Group...
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Page 499: Directory Dialing
UNIVERGE SV8100 Issue 5.0 Directory Dialing Enhancements Directory Dialing with main CPU software Version 3000 or higher provides the following enhancements: Pressing the Right Cursor Key twice (on equipped terminals) displays the Common/Group Speed Dial  directory. Pressing the Right Cursor Key three times (on equipped terminals) displays the Extension Name ...
Page 500 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Display multiline terminals with Softkeys Required Component(s) None Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 501 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-01-02 System Options for Outgoing If a user waits longer than this time 0~64800 (seconds) Calls – Intercom Interdigit Time between Directory Dialing steps, (default = 10) ...
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Page 503: Distinctive Ringing, Tones And Flash Patterns
You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the UNIVERGE SV8100 Programming Manual for more details. Table 2-10 Distinctive Ringing: Tones and Flash Patterns...
Page 504 Issue 5.0 UNIVERGE SV8100 The following voice mail features require system tones be changed in Program 80-01-02 to  work. Refer to the Programming section of the VM8000 InMail feature for details. Call Holding  Busy Greeting  Call Screening ...
Page 505 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 506 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-02-37 Multiline Telephone Basic Data Set up various message wait lamp 0 = Green  Setup – Voice Mail Message Wait cycle options for lamp color. 1 = Red...
Page 507 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-15-06 Ring Cycle Setup – Dial-In in the Define the ringing cycle for Dial-In Ringing Cycle = 1~13  E&M Tie Line and E&M Tie Line calls. (default = 12) 20-15-07 Ring Cycle Setup –...
Page 508 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-01-02 Service Tone Setup – Basic Tone The following features require that Refer to Table 2-13 Basic Tone Table – (39) Number the system tones listed below be Tone 39 on page 2-483 changed to match the table.
Page 509: Table 2-12 Basic Tone Table - Tone 14
UNIVERGE SV8100 Issue 5.0 Table 2-12 Basic Tone Table – Tone 14 (Continued) Tone 14 0 - No Tone 0 - No Tone Table 2-13 Basic Tone Table – Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 12 ~ 440/620Hz -16dB...
Page 510 Issue 5.0 UNIVERGE SV8100 To change the pitch of your incoming ring (multiline terminal only): Press Speaker. Dial 720. Dial 1 to change ringing for Intercom calls. - OR - Dial 2 to change ringing for trunk calls. Select the pitch (1~8).
Page 511: Do Not Disturb
UNIVERGE SV8100 Issue 5.0 Do Not Disturb Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 512 Issue 5.0 UNIVERGE SV8100 If an extension already receiving forwarded calls activates DND option 4, callers to the  forwarded extension hear DND tone. If an extension activates DND option 4, other extensions can still forward calls to it, but the ...
Page 513 UNIVERGE SV8100 Issue 5.0 Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 514 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 515 UNIVERGE SV8100 Issue 5.0 Press Cncl softkey. Multiline Terminal Using Feature Key or Access Code Do not lift the handset. Press the DND feature key programmed in (Program15-07-01 or SC:751:03). - OR - Press Speaker and dial 747. Dial the DND option code.
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Page 517: Door Box
The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP  units can be installed in an UNIVERGE SV8100 system. Refer to the UNIVERGE SV8100/ SV8300 System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that ...
Page 518 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box  operation. Refer to the UNIVERGE SV8100/SV8100 System Hardware Manual for additional details. A Single Line Telephone (SLT), connected to an APR does not ring when the Door Phone ...
Page 519 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 520 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-12-36 Service Code Access (for If the service code for Doorphone MLT, SLT  Service Access) – Door Box Access is not acceptable, change (default = 702) Access it here.
Page 521 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 32-03-02 Door Box Basic Setup – CODEC Set the Transmit Gain for each 1~63 (-15.5dB ~  Transmit Gain Setup Door Box. +15.5dB) (default = 32) 32-03-03 Door Box Basic Setup – CODEC Set the Receive Gain for each 1~63 (-15.5dB ~...
Page 522 Issue 5.0 UNIVERGE SV8100 To Answer a Door Box call while busy on another call: Multiline Terminal If you are busy on a call, the display shows the incoming Door Box call and the large LED flashes. Press Hold to place your active call on hold.
Page 523 UNIVERGE SV8100 Issue 5.0 To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press External Forward by Doorphone key (Program 15-07-01 or SC 751, code 54).
Page 524 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 498 Door Box...
Page 525: Drop Key
UNIVERGE SV8100 Issue 5.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office.
Page 526 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 527 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 528 Issue 5.0 UNIVERGE SV8100 Operation To use the Drop Key from a multiline terminal with a CO/PBX call in progress: Press the Function key programmed as a Drop Key. Receive the new CO/PBX dial tone. Dial the desired number. To use Feature plus Recall from a multiline terminal with a CO/PBX call in progress: Press Feature.
Page 529: Term Cordless Ii Terminal
Cordless II Terminal Description term The NEC D Cordless II Terminal may be used with the UNIVERGE SV8100 KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a multiline terminal. ...
Page 530 Dterm cordless phones are not supported with the Door Box feature.  The Dterm Cordless Lite II can be used in conjunction with the UNIVERGE SV8100 and  Series i Digital Multiline Telephones. Under certain conditions, HOLD and TRANSFER have the same behavior. To prevent an ...
Page 531 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA -OR- CD-8DLCA with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features None term Cordless II Terminal 2 - 505...
Page 532 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 533 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-06 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not set Terminal Type (B2) Configuration data for terminal 6 = PGD(2)-U10 ADP type.
Page 534 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-05 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Set/ ability to use the Trunk-to-Trunk 1 = On ...
Page 535 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define the COS for the SMDR 0 = Off (Administrator Level) – SMDR printout of accumulated account 1 = On Printout Accumulated Account code data.
Page 536 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
Page 537 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
Page 538 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-03 Class of Service Options Define whether or not an 0 = Off (Incoming Call Service) – Sub extension displays the Caller 1 = On  Address Identification Sub-Address.
Page 539 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Meet-Me ability to use Meet-Me Conference 1 = On ...
Page 540 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Transfer ability to use Transfer Without 1 = On ...
Page 541 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Department ability in a Department Group to 1 = On ...
Page 542 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-02 Class of Service Options Turn Off or On extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On  Conversation Cutoff (Incoming) Cutoff for incoming calls.
Page 543 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...
Page 544 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-26 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Group Listen. 1 = On  Group Listen...
Page 545 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-38 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use the Headset ringing. 1 = On ...
Page 546 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing ...
Page 547 UNIVERGE SV8100 Issue 5.0 Announce the call after tone burst or wait for call to be answered. To place an outside call: Press TALK. X icon is displayed Dial trunk access code and number -OR- Select trunk appearance and dial number.
Page 548 Issue 5.0 UNIVERGE SV8100 To place a conference call: With a call in progress, press CONF. Place second internal or external call. Announce conference. Press CONF again. A 3-party conference is established. When any party hangs up, the conference still includes the remaining parties.
Page 549 UNIVERGE SV8100 Issue 5.0 To Switch from Cordless to Desk Using Base Unit: When Cordless II is associated with a terminal, use the Base Unit to switch between Cordless II and the multiline terminal. Refer to Cordless II Base Unit Controls illustration on the next page.
Page 550 Issue 5.0 UNIVERGE SV8100 The handset displays Digital (F8), and changes REDIAL program to Desk/Cordless Softkey Switching mode. Press TALK to restore standby mode. Press REDIAL to test this feature. The Base Unit automatically changes from Desk to Cordless. This is a one time operation, but one of the F1~F4 keys can be programmed for the redial function.
Page 551: D Term Cordless Lite Ii Terminal
Description term The NEC D Cordless II Lite Terminal may be used with the UNIVERGE SV8100 system. The DTH-4R-1 TEL uses 900 MHz FM with ADPCM (digital) Technology and is connected in tandem to a multiline terminal. Press the applicable key on the Base Unit to switch between Cordless operation and multiline terminal operation.
Page 552 Issue 5.0 UNIVERGE SV8100 Synchronous Ringing does not apply to the cordless terminals.  A beep indicates when the cordless terminal receives off-hook ringing.  A spare battery is available as an Optional Available Part. A second battery is not shipped ...
Page 553 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA -OR- CD-8DLCA with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features Cordless Telephone Connection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 554 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not set Logical Port Number (B1) Configuration data for logical port 1 = Multiline Terminal number (B1).
Page 555 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-07 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not Set Logical Port Number (B2) Configuration data for logical port 6 = PGD(2)-U10 ADP number (B2).
Page 556 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-11 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Forced ability to use Forced Trunk 1 = On Trunk Disconnect (analog trunk Disconnect.
Page 557 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define if Accumulated Account 0 = Off (Administrator Level) – SMDR Code Data is included in the 1 = On Printout Accumulated Account...
Page 558 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
Page 559 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
Page 560 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-04 Class of Service Options Determine whether or not the 0 = Off (Incoming Call Service) – CHECK LIST message is 1 = On  Notification for Incoming Call displayed to indicate a missed call.
Page 561 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Automatic ability to use Universal Auto 1 = On ...
Page 562 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-08 Class of Service Options (Hold/ Turn Off or On an extension 0 = Off Transfer Service) – Transfer incoming Transfer pre-answer 1 = On  Information Display display.
Page 563 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-18 Class of Service Options (Hold/ Allow/Deny answered Transferred 0 = Off Transfer Service) – No Recall calls from recalling the originating 1 = On  extension. (default = 0 for...
Page 564 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-03 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On ...
Page 565 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options Turn Off or On Barge-In at the 0 = Off (Supplementary Service) – receiving extension (i.e., Barge-In 1 = On  Barge-In, Receive receive).
Page 566 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-27 Class of Service Options If set to 1, a busy extension can be 1 = On (Supplementary Service) – Busy called, while someone is talking on 0 = Off ...
Page 567 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-39 Class of Service Options Turn Off or On the ACD Queue 0 = Off (Supplementary Service) – ACD Status Display for an extension 1 = On ...
Page 568 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F4 default to Line keys 1~4 respectively and Off-Hook Ringing ...
Page 569 UNIVERGE SV8100 Issue 5.0 term A call in progress cannot be switched between the D Cordless Lite II and the associated  multiline telephone. term Switching held calls between the D Cordless Lite II Telephone and the associated multiline ...
Page 570 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK term 2 - 544 Cordless Lite II Terminal...
Page 571: E911 Compatibility
E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! When ARS is NOT enabled and the system allows trunk access by dialing 9, single line telephones disregard Program 20-03-03 – System Options for Single Lines Telephones – SLT DTMF Dial to Trunk Lines. This prevents the system from connecting to a trunk until all the digits are dialed.
Page 572 Issue 5.0 UNIVERGE SV8100 E911 Outgoing Dialing  The E911 call follows the trunk group route programming. It is possible to use the flexibility of the Automatic Route Selection Call Route Options for additional routing options. Forced Disconnect Follows Timer to Disconnect Call ...
Page 573 UNIVERGE SV8100 Issue 5.0 System Availability Terminals None Required Component(s) None Related Features Automatic Route Selection Central Office Calls, Placing T1 Trunking (with ANI/DNIS Compatibility) ISDN Compatibility Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 574 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign the outbound trunks you Trunk Group Number: Number want to use for E911 service to the 0~100 Priority Number:  same Trunk Group.
Page 575 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-02-01 Trunk Group Routing for Assign the routes set in Program 1~100 (Trunk Groups) Extensions 14-06 to extensions. This program 0~100  and Program 14-06 are the (0 = No Setting)
Page 576 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-12-01 ISDN Calling Party Number Assign Calling Party Numbers for (maximum 16 digits) Setup for Trunks each trunk (maximum 16 digits per 1-0, , entry). When a call is made by an...
Page 577 UNIVERGE SV8100 Issue 5.0 Dial a trunk access code (e.g., 9) or press a line key. Dial 911. To turn off the E911 Alarm at your telephone: Lift the handset or press Speaker. Dial 786. The alarm goes off. ...
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Page 579: Electra Elite Ipk Terminals
The Electra Elite IPK Terminals provide ergonomic form and user-friendly functions. With advanced digital circuitry, the IPK Terminals consist of distinct models to meet diverse user telephone terminal needs. The UNIVERGE SV8100 system allows a maximum of 240 Electra Elite IPK Terminals to be attached to the system. Conditions...
Page 580 Issue 5.0 UNIVERGE SV8100 The LCD of the UNIVERGE SV8100 Terminal provides a volume bar indication, while  adjusting the following volume levels or controls: Speaker Volume  Handset/Headset Volume  BGM Volume  Ring Volume/Off-Hook Ring Volume  LCD Contrast ...
Page 581 UNIVERGE SV8100 Issue 5.0 With non-IP Electra Elite IPK Terminals, up to two adapters can be installed in a telephone.  For compatibility of multiple adapter units, refer to the following table: AD(A)-R AP(A)-R AP(R)-R HF-R AD(A)-R AP(A)-R – AP(R)-R –...
Page 582 Issue 5.0 UNIVERGE SV8100 Required Component(s) CD-8DLCA Blade  PZ-8DLCB Daughter Board  CD-16DLCA Blade  Optional Component(s) AD(A)-R UNIT (Adapter for Call Recording)  AP(A)-R UNIT (Analog Port Adapter [without Ringer])  AP(R)-R UNIT (Analog Port Adapter [with Ringer]) ...
Page 583 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 584 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = None Optional Installed Unit 1 (Only Configuration data for optional 1 = APR Module Applies to DTH/DTR telephones) installed Unit 1.
Page 585 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-01 Class of Service Options Turn Off or On an extension for 0 = Off (Administrator Level) – Manual manual Night Service Switching 1 = On Night Service Enabled (Service Code 718).
Page 586 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-13 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – VRS ability to record, erase or listen to 1 = On Record (VRS Msg Operation) VRS messages.
Page 587 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension user 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
Page 588 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-09 Class of Service Options Turn Off or On Ringdown 0 = Off (Outgoing Call Service) – Extension for extensions with this 1 = On  Hotline/Extension Ringdown COS.
Page 589 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-19 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hotline ability to activate hotline or 1 = On ...
Page 590 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-05 Class of Service Options Turn Off or On an extension user 0 = Off (Incoming Call Service) – Signal/ ability to enable Handsfree 1 = On ...
Page 591 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-08 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Virtual ability to answer an incoming call 1 = On...
Page 592 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-08 Class of Service Options (Hold/ Turn Off or On an extension 0 = Off Transfer Service) – Transfer incoming Transfer preanswer 1 = On  Information Display display.
Page 593 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-18 Class of Service Options (Hold/ No Recall set to allow does not 0 = Off Transfer Service) – No Recall stop transferred calls from 1 = On ...
Page 594 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-01 Class of Service Options Turn Off or On the Warning Tone 0 = Off (Supplementary Service) – Long for Long Conversation (not for 1 = On ...
Page 595 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-12 Class of Service Options Turn Off or On an extension ability 0 = Off (Supplementary Service) – Room to be monitored by other 1 = On ...
Page 596 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-22 Class of Service Options Turn Off or On an extension ability 0 = Off (Supplementary Service) – Busy to display the detail state of called 1 = On ...
Page 597 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-33 Class of Service Options Set this option to on for the 0 = Off (Supplementary Service) – ACD operator to use service codes in 1 = On ...
Page 598 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-45 Class of Service Options Set per class of service, when in 0 = Enable (Supplementary Service) – MIC Call Monitoring Mode determines 1 = Disable  Key Mode While Call Monitoring...
Page 599 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-14-05 Class of Service Options for Enable/Disable a DISA or tie trunk 0 = Off DISA/E&M – Operator Calling caller ability to dial 0 for the 1 = On ...
Page 600: Table 2-14 Electra Elite Ipk Telephone Specifications
Issue 5.0 UNIVERGE SV8100 Operation Refer to individual features for details. Table 2-14 Electra Elite IPK Telephone Specifications DTH-16LD-1 DTH-32D-1 DTH-16D-1 DTH-8D-1 DTH-8-1 Dedicated Function Keys Line/Feature Access/  Programmable Feature Access Key LCD (3x24) Call/Message Indicator Adjustable Base Built-in Wall Mount...
Page 601: Facsimile Co Branch Connection
Facsimile CO Branch Connection Description The UNIVERGE SV8100 system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI Package and Power Failure (PF) circuit.
Page 602 Issue 5.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) CD-4COTB Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 603 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group Assign trunks to trunk groups Trunk Group Number: (1~100). 0~100 Priority Number:  1~200 (Default trunks 1~200 = Priority 1~200) 22-01-04 System Options for Incoming...
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Page 605: Flash
UNIVERGE SV8100 Issue 5.0 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 606 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 607 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 81-10-07 COT Initial Data Setup – Set the Flash duration 0 = 20ms Hookflash Time Selection 1 (16~4080ms) for analog trunk 1 = 40ms CD-4COTB circuits in Program 2 = 60ms 81-10-07.
Page 608 Issue 5.0 UNIVERGE SV8100 Operation To flash the trunk you are on: From a Multiline Terminal Press Recall. From a Single Line Telephone Hookflash. Dial 2 - 582 Flash...
Page 609: Flexible System Numbering
Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the UNIVERGE SV8100 Programming Manual for more details. Flexible System Numbering...
Page 610 Issue 5.0 UNIVERGE SV8100 Flexible System Numbering (Continued) Program Description 11-10 Service Code Setup (for System Administrator) Customize the Service Codes. 11-11 Service Code Setup (for Setup/Entry Operation) 11-12 Service Code Setup (for Service Access) 11-13 Service Code Setup (for ACD)
Page 611 UNIVERGE SV8100 Issue 5.0 Example for 310X Example for 3100X 10s Group 100s Group (4-digit) (5-digit) 11-01-01 = Dial 3 11-01-01 = Dial 3 31 Digit 4 = (9)Dial Extension Analyze Table 31 Digit 7 = (9)Dial Extension Analyze Table...
Page 612 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 613 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 11-06-01 ACI Extension Numbering Define the virtual extension ACI Ports: 1~96 ...
Page 614 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-10-07 Service Code Setup (for System Set the service code for canceling Administrator) – Canceling the automatic transfer for each trunk (default = 734)  Automatic Transfer for Each line.
Page 615 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-10-26 Service Code Setup (for System Customize the forced trunk MLT, SLT  Administrator) – Forced Trunk disconnect Service Codes for the (default not assigned) Disconnect System Administrator.
Page 616 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-08 Service Code Setup (for Setup/ Set the service code for setting MLT, SLT  Entry Operation) – Do Not call forwarding for Do Not Disturb. (default = 747)
Page 617 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-21 Service Code Setup (for Setup/ Check incoming ring tones used  Entry Operation) – Check for registration and setup. (default = 711) Incoming Ring Tones 11-11-22 Service Code Setup (for Setup/ Customize the Extension name ...
Page 618 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-34 Service Code Setup (for Setup/ Customize the temporary toll MLT, SLT  Entry Operation) – Temporary restriction override used for (default = 775) Toll Restriction Override registration and setup.
Page 619 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-49 Service Code Setup (for Setup/ Assign the Call Forward Both Ring MLT, SLT  Entry Operation) – Set/Cancel Split Service Code. (default not assigned) Call Forward Both Ring (Split)
Page 620 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-12-05 Service Code Setup (for Service Customize the Service Code, used MLT, SLT  Access) – Cancel Camp-On for cancelling Camp-On. (default = 770) 11-12-06 Service Code Setup (for Service...
Page 621 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-21 Service Code Setup (for Service Customize the Service Codes MLT, SLT Access) – Meet-Me Answer to used for meet-me answer to (default = 764)  Specified Internal Paging Group specified internal paging group service access.
Page 622 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-12-34 Service Code Setup (for Service If required, redefine the service MLT, SLT Access) – Answer for Group code used to answer a specific (default = 762) ...
Page 623 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-51 Service Code Setup (for Service Customize the Service Codes MLT, SLT  Access) – VM Access (SV8100 used for the VM access (InMail (default = 8) InMail and VMS) and VMS).
Page 624 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-13-09 Service Code Setup (for ACD) – Assign to allow an AIC Agent to  Agent ID Code Logout log out of a group. (default not assigned) 11-13-10 Service Code Setup (for ACD) –...
Page 625 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-14-09 Service Code Setup (for Hotel) – Customize the set room to room MLT, SLT  Set Room to Room Call call extension used with the Hotel/ (default = 635) Restriction Motel feature.
Page 626 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-15-03 Service Code Setup, This service code is used to back Administrative (for Special up the programmed data on the (default =  Access) – Backup Data Save SRAM and Call History to the ...
Page 627 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-16-02 Single Digit Service Code Setup Set up Item 02 for single digit (default not assigned) – Barge-In Barge-In. For example, you can assign Item 02 to use digit 5 for Barge-In.
Page 628 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-20-02 Dial Extension Analyze Table – Assign the Type of Dial for the Type of Dials: Type of Dials Extension Analyze Table from 0 = Not used Program 11-20-01.
Page 629: Flexible Timeouts
UNIVERGE SV8100 Issue 5.0 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
Page 630 Issue 5.0 UNIVERGE SV8100 Timer Timer Title Comment Class 0 Class 1~15 22-01-04 20-31-08 DIL No Answer Recall Time A DIL that rings its programmed destination longer than this time diverts to the DIL No Answer Ring Group (Program 22-08-01). Trunk Timer Class is referred by the trunk.
Page 631 UNIVERGE SV8100 Issue 5.0 Timer Timer Title Comment Class 0 Class 1~15 25-07-08 20-31-20 Long Conversation This timer determines how long the system waits Disconnect Time before disconnecting a trunk-to-trunk conversation call after the Long Conversation tone is heard. Trunk Timer Class is referred.
Page 632 Issue 5.0 UNIVERGE SV8100 Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 633 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-31-02 Timer Class Timer Assignment – The system cancels an extension 0~64800 (seconds)  Callback / Trunk Queuing Cancel Callback or Trunk Queueing (default = 64800) Time request after this time.
Page 634 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-31-11 Timer Class Timer Assignment – A trunk recalling from Hold or Park 0~64800 (seconds) Hold Recall CallBack Time (Non rings an extension for this time. (default = 30)
Page 635 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-31-20 Timer Class Timer Assignment – Determine the time the system 0~64800 (seconds) Long Conversation Disconnect waits before disconnecting a DISA (default = 10) (Trunk to Trunk) caller or any trunk-to-trunk (such ...
Page 636 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-01-06 System Options for Incoming Set the DID Ring No Answer 0~64800 (seconds) Calls – DID Ring-No-Answer (RNA) Intercept time (0~64800 (default = 20) Time seconds). In systems with RNA ...
Page 637 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-02 System Timers for VRS/DISA – A VRS/DISA caller can ring an 0~64800 (seconds) VRS/DISA No Answer Time extension for this time before the (default = 0) system sets the call as a Ring No Answer.
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Page 639: Forced Trunk Disconnect
UNIVERGE SV8100 Issue 5.0 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunk is available.
Page 640 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 641 UNIVERGE SV8100 Issue 5.0 Operation To disconnect a busy trunk: Multiline Terminal Press line key for trunk. - OR - Dial trunk access code ( 9 + trunk number). You hear busy tone. Trunk numbers are 001~200.  Dial the Service Code (not set at default).
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Page 643: Group Call Pickup
Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
Page 644 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any Station Required Component(s) None Related Features Central Office Calls, Answering Directed Call Pickup Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 645 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-27 Service Code Setup (for Service Customize the Service Codes for MLT, SLT  Access) – Call Pickup call pickup. (default =  11-12-28 Service Code Setup (for Service...
Page 646 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 23-02-01 Call Pickup Groups Assign extensions to Pickup Call Pickup Groups: Groups. Also, assign an extension 1~9 or 01~64  priority in a Pickup Group (Priority (default = 1 – xxx) Number 1~999).
Page 647: Group Listen
UNIVERGE SV8100 Issue 5.0 Group Listen Description Group Listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 648 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 649 UNIVERGE SV8100 Issue 5.0 To cancel Group Listen (without hanging up your call): Do not hang up. Press the flashing Speaker. You can talk to the caller over the handset. Your co-workers can no longer hear the caller’s voice. ...
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Page 651: Handset Mute
Handset Mute Description Handset Mute is provided to most terminals connected to the UNIVERGE SV8100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press Mic to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 652 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 653 UNIVERGE SV8100 Issue 5.0 Table 2-15 Service Tone Setup Defaults, Program 80-01-01 Service Basic Repeat Unit Gain Level Tone Service Tone Tone Duration Count Count (dB) No Tone Basic 1 32 (0dB) Internal Dial Tone Basic 1 32 (0dB) Stutter Dial Tone...
Page 654: Table 2-15 Service Tone Setup Defaults, Program 80-01-01
Issue 5.0 UNIVERGE SV8100 Table 2-15 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Basic Repeat Unit Gain Level Tone Service Tone Tone Duration Count Count (dB) Basic 6 38 (+3dB) Door Box Chime 1 26 (-3dB) 38 (+3dB) 26 (-3dB)
Page 655 UNIVERGE SV8100 Issue 5.0 Table 2-15 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Basic Repeat Unit Gain Level Tone Service Tone Tone Duration Count Count (dB) Basic 2 32 (0dB) Door Box Call Tone 32 (0dB) Basic 2 32 (0dB)
Page 656 Issue 5.0 UNIVERGE SV8100 Table 2-15 Service Tone Setup Defaults, Program 80-01-01 (Continued) Service Basic Repeat Unit Gain Level Tone Service Tone Tone Duration Count Count (dB) 32 (0dB) External Special Audible Ring Tone 32 (0dB) 32 (0dB) External Intercept Tone...
Page 657 UNIVERGE SV8100 Issue 5.0 Table 2-16 Service Tone Setup, Program 80-01-02 Item Item Repeat Count 1~33 Basic Tone Number (0 = No Tone) (33=Default Time Slot) Duration Count 1~255 (100~25500ms) Gain Level (dB) 1~63 (-15.5 ~ +15.5) Operation While talking on a terminal handset: Press MIC.
Page 658 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 632 Handset Mute...
Page 659: Handsfree And Monitor
UNIVERGE SV8100 Issue 5.0 Handsfree and Monitor Description Handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
Page 660 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals Required Component(s) None Related Features Central Office Calls, Answering Central Office Calls, Placing Microphone Cutoff Prime Line Selection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 661 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-16 Multiline Telephone Basic Data Enable/Disable an extension user 0 = Disable Setup – Handsfree Operation ability to use the speakerphone on 1 = Enable  outside calls. When disabled, the...
Page 662 Issue 5.0 UNIVERGE SV8100 To turn on/off Monitor: Press MIC, Feature + 1, or the Microphone Function Key (Program 15-07 or SC 751 : 02) to turn on or off the Microphone. Monitor is off when MIC LED is lit, the Microphone Function Key is lit, or the handset is lifted.
Page 663: Handsfree Answerback/Forced Intercom Ringing
UNIVERGE SV8100 Issue 5.0 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 664 Issue 5.0 UNIVERGE SV8100 Related Features Handsfree and Monitor Microphone Cutoff Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 665 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 666 Issue 5.0 UNIVERGE SV8100 To change the way your Intercom call signals the extension you are calling: Dial 1. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option is  also available at single line telephones.
Page 667: Headset Operation
UNIVERGE SV8100 Issue 5.0 Headset Operation Description A multiline terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
Page 668 Issue 5.0 UNIVERGE SV8100 Related Features Handsfree Answerback/Forced Intercom Ringing Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 669 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign a function key for Headset Line Key 1~48 Operation (code 05). 0~99 (Normal Function Code 751 by default)    00 ~...
Page 670 Issue 5.0 UNIVERGE SV8100 To use the headset:  The Headset key lights when on a call. To disconnect, press the Headset key.  You can use the handset for calls or respond to voice-announced Intercom calls with the headset plugged in. The headset only activates when the Headset key is pressed.
Page 671: Hold
UNIVERGE SV8100 Issue 5.0 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 672 Issue 5.0 UNIVERGE SV8100 Conditions The called extension must lift the handset or press Speaker before the call can be placed  on hold. Callers on Hold hear Music on Hold, if programmed.  An extension can have function keys for System Hold and Exclusive Hold.
Page 673 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 674 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...
Page 675 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign a function key for Exclusive Line Key 1~48 Hold (code 45). If an extension 0~99 (Normal Function has its fixed Hold key reassigned Code 751 by default) ...
Page 676: Exclusive Hold
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 24-01-03 System Options for Hold – Set the Exclusive Hold Recall 0~64800 (seconds) Exclusive Hold Recall Time Time. A call on Exclusive Hold (default = 90)  recalls the extension that placed it on Hold after this time.
Page 677 UNIVERGE SV8100 Issue 5.0 Single Line Telephone Hookflash. Dial 749. To pick up an outside call on Exclusive Hold: Press flashing CAP key. Single Line Telephone Dial 759. Group Hold To place a call on Hold so anyone in your Department Group can pick it up: Press Hold.
Page 678 Issue 5.0 UNIVERGE SV8100 To pick up an Intercom call on Intercom Hold: Press Speaker. Press flashing ICM ( 00) or Conf.  2 - 652 Hold...
Page 679: Hot Key-Pad
UNIVERGE SV8100 Issue 5.0 Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, the Speaker lights and the internal call is made.
Page 680 Issue 5.0 UNIVERGE SV8100 Required Software None Related Features Central Office Calls, Placing Class of Service Dialing Number Preview Hotline Intercom Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 681 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-20 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hot Key ability to make a call by dialing the 1 = On ...
Page 682 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 656 Hot Key-Pad...
Page 683: Hotel/Motel
Hotel/Motel Description Your UNIVERGE SV8100 telephone system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Page 684 The voice mail must be licensed for the Hotel feature and have PMS enabled. Refer to the appropriate voice mail installation manual for information on configuring the voice mail. The UNIVERGE SV8100 and UM8000 Mail must be licensed for Hotel/Motel for this feature to ...
Page 685 UNIVERGE SV8100 Issue 5.0 Room to Room Calling Restriction Prevent guests in one room from calling guests in another – a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms).
Page 686 Issue 5.0 UNIVERGE SV8100 Conditions Function codes 92 and 93 can be assigned only to a DSS Console that is in Hotel Mode.  These features do not work when programmed on multiline telephone line keys or on a DSS Console in Business mode.
Page 687 UNIVERGE SV8100 Issue 5.0 Dial Access Codes that Require CD-CP00-US Hotel License (Continued) Program Dial Access Code Description 11-14-13 Check Out 11-14-14 Room Status Change for Own Extension 11-14-15 Room Status Change for Other Extension 11-14-16 Room Status Output 11-14-17...
Page 688 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 689 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-14-03 Service Code Setup (for Hotel) – Customize the set DND for other MLT, SLT Set DND for Other Extension extension used with the Hotel/ (default = 629) ...
Page 690 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-14-14 Service Code Setup (for Hotel) – Customize the room status MLT, SLT Room Status Change for Own change for own extension Service (default = 640)  Extension...
Page 691 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-13 Class of Service Options Turn Off or On an extension user 0 = Off ability to use Continued Dialing, (Supplementary Service) – 1 = On  which allows DTMF signal sending...
Page 692 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 42-01-01 System Options for Hotel/Motel – Assign the answering message 0 = MOH (Hold Time) Answering Message Mode for mode for wake up call options for 1 = VRS Message ...
Page 693 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 42-03-02 Class of Service Options (Hotel/ Set the Hotel/Motel check-out 0 = Off Motel) – Check-Out Operation operation COS options. 1 = On  (default = 0 for...
Page 694 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 42-04-01 Hotel Mode One-Digit Service Set up the Hotel Mode one-digit 1~64 (Calling Group) Codes service codes assigned in Up to eight digits  Program 42-02-01. 1~9, 0, ,...
Page 695  Level 1 = 11 Level 2 = 12 Level 3 = 13 Refer to the UNIVERGE SV8100 Hotel/Motel Services Manual for complete programming information. Operation Refer to the UNIVERGE SV8100 Hotel/Motel Services Manual for complete operation information. Hotel/Motel 2 - 669...
Page 696 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 670 Hotel/Motel...
Page 697: Hotline
UNIVERGE SV8100 Issue 5.0 Hotline Description Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 698 Issue 5.0 UNIVERGE SV8100 A Hotline is a uniquely programmed function key.  Default Setting Disabled Related Features Automatic Call Distribution (ACD) Distinctive Ringing, Tones and Flash Patterns Direct Station Selection (DSS) Console Do Not Disturb Handsfree Answerback/Forced Intercom Ringing...
Page 699 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 700 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-19 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hotline ability to press Speaker to activate 1 = On ...
Page 701 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-06 DSS Console Lamp Table – ACD Define the LED patterns for ACD  Agent Log Out (ACD DSS) agents that are logged out on the [default = 5 (IL)] DSS consoles.
Page 702: Table 2-17 Extension Busy Setup
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-05-20 DSS Console Lamp Table – Hotel Define the LED patterns for hotel  Status Code (Hotel DSS) status code on the DSS [default = 5 (IL)] consoles.
Page 703 UNIVERGE SV8100 Issue 5.0 To answer a call from your Hotline partner: If you hear two beeps, speak toward the telephone. - OR - If your telephone rings, lift the handset. Hotline 2 - 677...
Page 704 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 678 Hotline...
Page 705: Howler Tone Service
UNIVERGE SV8100 Issue 5.0 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.
Page 706 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 707: Intercom
Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 708 Issue 5.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All Terminals Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing 2 - 682 Intercom...
Page 709 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 710 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-11 Class of Service Options When an extension is set to ring 0 = Off (Outgoing Call Service) – Protect mode for ICM calls, enable this 1 = On ...
Page 711 Ring (ICM Call Type) normally ring. If disabled, (default = 0)  intercom calls voice announce. For all NEC Cordless telephones, this option must be enabled since voice announce is not possible. 20-06-01 Class of Service for Extensions Assign Class of Service (1~15) for Day Night/Mode: 1~8 extensions.
Page 712: Table 2-18 Default Incoming Ringing Tone
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 82-01-01 Incoming Ring Tone – Customize the Intercom ring tone. 1 = 520Hz Frequency 1 2 = 540Hz 3 = 660Hz 4 = 760Hz 5 = 1100Hz ...
Page 713 UNIVERGE SV8100 Issue 5.0 Operation To place an Intercom call: At multiline terminal, press Speaker. - OR - At single line telephone, lift the handset. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called ...
Page 714 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 688 Intercom...
Page 715: Ip Multiline Station (Sip)
Version 3.0.0.0. Description The UNIVERGE SV8100 system supports IP extensions using a variety of multiline terminals. These telephones have the same look and functionality of typical multiline telephones, but they are connected to the CCPU via IP rather than by a hardwired connection to a DLC port.
Page 716 The PSA-L UNIT allows connection to an analog trunk if the power or system connection were to fail, or the IP telephone loses connection to the UNIVERGE SV8100 system. No programming is required on the UNIVERGE SV8100 to support this adapter.
Page 717 +27VDC requiring a separate power outlet per IP telephone. Loss of power in the building will prevent the telephones from functioning.  Only use the NEC supplied power supply. Power Patch Panel  The powered patch panel has two RJ-45 connectors per IP telephone. One port connects to the switch/hub and the other port connects to the IP telephone.
Page 718 (silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the UNIVERGE SV8100 chassis must still have a registered PZ-32IPLA, PZ-64IPLA or PZ-128IPLA installed in the system.
Page 719 UNIVERGE SV8100 Issue 5.0 Registration Mode The SV8100 has three types of registration for IP terminals, Plug and Play, Automatic, and Manual programmed in 10-46-01: Plug and Play mode – when the phone boots up it reports the extension assigned in the phone or ...
Page 720 UNIVERGE SV8100 System IP Phones and Analog Trunks NEC does not recommend using IP Phones with analog trunks. Due to the nature of analog-to-digital conversion, considerable echo is created which cannot be removed by the UNIVERGE SV8100 echo canceller. Digital (ISDN) trunks do not suffer from this problem.
Page 721 Override does not support SIP multiline terminal with DSS console or Softphone with DSS  Console. The Univerge SV8100 does not support Network Address Translation (NAT). Because of  this, any IP multiline terminal or Desktop Applications must appear to be on the same network as the SV8100 VoIP Interface (IPLA).
Page 722 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All IP multiline terminals Required Software None Required Component(s) CPU with PZ-32IPLA, PZ-64IPLA or PZ-128IPLA Daughter Board installed Related Features None 2 - 696 IP Multiline Station (SIP)
Page 723 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 724 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-12-03 CD-CP00-US Network Setup – Assign the default gateway IP 0.0.0.0 ~ Default Gateway address for the CD-CP00-US. 126.255.255.254 128.0.0.1 ~  191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 CD-CP00-US Network Setup –...
Page 725 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-10-01 ToS Setup – ToS Mode When Input Data is set to 1, 0 = Disable (Invalid) Protocol 7 is invalid. When Data is 1 = IP Precedence ...
Page 726 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-22-04 DT700 Multiline Logon When the registration mode 0 = Off Information Setup – Log Off (10-46-01) is set to manual, and 1 = On the phone prompts for a login, the...
Page 727 UNIVERGE SV8100 Issue 5.0 IP Multiline Station (SIP) with NAPT Level Program Program Name Description/Comments Assigned Data Number 10-12-03 CD-CP00-US Network Setup – Assign the default gateway IP 0.0.0.0 ~ Default Gateway address for the CD-CP00-US. 126.255.255.254 128.0.0.1 ~ ...
Page 728 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-12-10 CD-CP00-US Network Setup – Set the subnet mask of the IPLA. 128.0.0.0 Subnet Mask 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0...
Page 729 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-20-01 LAN Setup for External Define the TCP port (0~65535) 0~65535 Equipment – TCP Port when communicating to the SMDR default: (type 5). External Device 1 (CTI Server) = 0...
Page 730 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-58-02 Network Address – Subnet Mask This program sets the local area 128.0.0.0 / 192.0.0.0 network of the DT700 terminal 224.0.0.0 / 240.0.0.0 when the system has a NAT router 248.0.0.0 / 252.0.0.0...
Page 731 VoIP GW7 = 10213 VoIP GW8 = 10245 In addition to the above programming, define the programming options as required for the system features. Refer to the UNIVERGE SV8100 Programming Manual and the UNIVERGE SV8100 Networking Manual for programming details. Operation Refer to the UNIVERGE SV8100 Networking Manual for detailed feature information.
Page 732 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 706 IP Multiline Station (SIP)
Page 733: Ip Single Line Telephone (Sip)
(Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC 3842, refer to a later implementation of SIP and may be supported by the UNIVERGE SV8100. Commonly called SIP Station, this feature is used for IP Stations using SIP.
Page 734 The scheme uses subjective tests (opinionated scores) that are mathematically averaged to obtain a quantitative indicator of the system performance. The maximum MOS is 5.0. UNIVERGE SV8100 supports a 100 rel option and Session Timer option.  UNIVERGE SV8100 supports Early Media.
Page 735 When all VoIP DSP resources are busy, the SIP phone cannot preempt active calls to  make a 911 call. The UNIVERGE SV8100 CD-CP00-US is the registration server for the SIP stations. The  configurable IP Address is located in Program 10-12-09 (SV8100 Network Setup – IP Address).
Page 736 Issue 5.0 UNIVERGE SV8100 System Availability Terminals SIP Terminals Compliant with RFC 3261, RFC 3262, RFC 3264 (Session Description Protocol), RFC 1889 (Real Time Protocol). CD-CP00-US PZ-32IPLA, PZ-64IPLA or PZ-128IPLA. Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 737 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-12-09 CD-CP00-US Network Setup – IP Set for IPLA. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~  191.255.255.254 192.0.0.1 ~ 223.255.255.254 (default = 172.16.0.10) 10-12-10 CD-CP00-US Network Setup –...
Page 738 Define the fractional lost threshold 0~100% Threshold – this data is sent to the (default = 0)  UNIVERGE SV8100 CD-CP00-US when the value exceeds the defined value. 84-06-05 PVA Data Setting – Packets Lost Define the packet lost threshold –...
Page 739 UNIVERGE SV8100 Issue 5.0 VoIP ToS Setup: The UNIVERGE SV8100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Level Program Program Name Description/Comments Assigned Data Number 84-10-01 ToS Setup – ToS Mode When Input Data is set to 1, 0 = Disable (Invalid) Protocol 7 is invalid.
Page 740 Define the VAD Threshold – 0~30 Information Basic Setup – VAD Values set in dB. Consult the (default = 20)  Threshold UNIVERGE SV8100 Programming Manual for Threshold scale to set acceptable values. 2 - 714 IP Single Line Telephone (SIP)
Page 741 (-20dBm ~ +20dBm) Gain decreases volume levels for the 0 = -20 dBm sending party. Consult the 1 = -19 dBm UNIVERGE SV8100 Programming  Manual for Transmit Gain scale to 20 = 0 dBm set acceptable value. 39 = +19 dBm...
Page 742 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-19-36 SIP Extension IP CODEC Define the average setting for the 0~160ms  Information Basic Setup – G.722 G.722 Jitter Buffer. (default = 60) Jitter Buffer (Average) 84-19-37...
Page 743 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-20-05 SIP Extension Basic Information Define the time out response 0~256 (seconds)  Setup – Expire Value of Invite value for SIP invite. (default = 180) 84-26-01 IPL Basic Setup – IP Address Assign the IP address for each xxx.xxx.xxx.xxx...
Page 744 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-05-02 IP Telephone Terminal Basic MAC Address of registered MLT MAC address Data Setup – IP Phone Fixed Port SIP phone is stored and/or can 00-00-00-00-00-00 to Assignment...
Page 745: Figure 2-12 Example - Sip Phone
UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-05-18 IP Telephone Terminal Basic For an adapter that has one IP 0 = Not Used Data Setup – IP Duplication address coming into it but multiple 1 = Group 1 Allowed Group extensions off of it.
Page 746 Enter the Default Gateway address. IPLA Address 0.0.0.0 Enter the IPLA IP Address. This information can be located in  Program 10-12-09 UNIVERGE SV8100 Network Setup IP Address. Extension Number Assign the SIP Phone extension. This information must match Program 11-02-01 Extension Numbering.
Page 747: Ip Trunk - (Sip) Session Initiation Protocol
IP Trunk – (SIP) Session Initiation Protocol Description The UNIVERGE SV8100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.
Page 748 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals Required Component(s) Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 749 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-12-05 CD-CP00-US Network Setup – Set up the NIC Interface. 0 = Auto Detect NIC Interface 1 = 100Mbps, Full Duplex 2 = 100Mbps, Half Duplex  3 = 10Mbps, Full...
Page 750 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-12-10 CD-CP00-US Network Setup – Define the Media Gateway Subnet 128.0.0.0 Subnet Mask Mask Address. 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0...
Page 751 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-19-01 VoIP DSP Resource Selection Select type of IPLA DSP 0 = Common use for Resource. This program setting both IP extensions and has no affect on the terminal/trunk trunks port assignment or usage.
Page 752 Program 10-29-xx must be set back to their default settings. Even if Program 10-29-01 is set to 0 (off), the UNIVERGE SV8100 still checks the settings in the remaining 10-29 programs. 10-29-02 SIP Server Information Setup –...
Page 753 10-29-12 SIP Server Information Setup – Define the Proxy Domain Name Up to 64 Characters  Domain Name (UNIVERGE SV8100 domain (default not assigned) name). 10-29-13 SIP Server Information Setup – Define the Proxy Host name Up to 48 Characters ...
Page 754 Enter the authentication password Up to 32 Characters Password provided by the SIP carrier. When (default not assigned) the UNIVERGE SV8100 registers its own ID with the carrier SIP  server or makes an outgoing call via the carrier SIP server, the SIP server requests the authentication.
Page 755 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-01-01 System Numbering – Service Set the system internal (Intercom) Refer to System Code numbering plan. The numbering Numbering Default plan assigns the first and second Settings table in the...
Page 756 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for Trunks 1~200 each trunk. 0 = Normal 1 = VRS (second dial tone if no VRS installed)
Page 757 Define the fractional lost threshold 0~100% Threshold – this data will be sent to the (default = 0)  UNIVERGE SV8100 CD-CP00-US when the value exceeds the defined value. 84-06-05 PVA Data Setting – Packets Lost Define the packet lost threshold –...
Page 758 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-10-05 ToS Setup – High Reliability 1 = Optimize for reliability routing. 0 = Normal Reliability  1 = Low Reliability (default = 0) 84-10-07 ToS Setup – Priority (D.S.C.P. -...
Page 759 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-13-11 SIP Trunk CODEC Information Set the maximum G.729 Jitter 0~270ms  Basic Setup – G.729 Jitter Buffer Buffer. (default = 80) (max) 84-13-17 SIP Trunk CODEC Information Set the Jitter Buffer Mode.
Page 760 SIP Trunk Basic Information Set the SIP UA (User Authorized) 1~ 65535 Setup – SIP Trunk Port Number Trunk port number (Receiving (default = 5060)  Transport for UNIVERGE SV8100 SIP). 2 - 734 IP Trunk – (SIP) Session Initiation Protocol...
Page 761 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-14-07 SIP Trunk Basic Information Set the Session Timer Value. 1~ 65535 seconds  Setup – Session Timer Value (default = 0) 84-14-08 SIP Trunk Basic Information Set the Minimum Session Timer 1~ 65535 seconds ...
Page 762 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-26-02 IPL Basic Setup – RTP Port Define the TCP port number for 0~65534 Number RTP to use for each DSP. Defaults:  Only even numbered ports VoIP GW1 = 10020 are supported.
Page 763: Ip Trunk – H
The feature set is limited. When using H.323, it is impossible to use the advanced networking features. If these features are required, use IP KCCIS. The UNIVERGE SV8100 Voice over IP Trunk – H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet Protocol.
Page 764 Issue 5.0 UNIVERGE SV8100 Conditions A maximum of 128 IP Trunks are supported in the SV8100.  Calling Party Name is not provided for outgoing calls on SIP trunks.  System Availability Terminals All multiline terminals Required Component(s) CPU with PZ-32IPLA, PZ-64IPLA or PZ-128IPLA Daughter Board...
Page 765 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (IPLA Pkg) – Trunk Define if the IP Trunks are H.323 0 = H.323  Type or SIP. 1 = SIP (default = 1) 10-12-03 CD-CP00-US Network Setup –...
Page 766 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-12-10 CD-CP00-US Network Setup – Define the Media Gateway Subnet 128.0.0.0 Subnet Mask Mask Address. 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0...
Page 767 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-23-01 SIP System Interconnection Determine if the system is 0 = No (Disable)  Setup – System Interconnection interconnected to another system. 1 = Yes (Enable) (default = 0)
Page 768: Ip Trunk - H.323
Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-02 Class of Service Options Turn Off or On the Caller ID 0 = Off (Incoming Call Service) – Caller display at an extension. 1 = On ...
Page 769 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-02-03 Dial Analysis Table for ARS/ If a Service Type is selected in 1 = Delete Digit = Program 44-02-02, set the F-Route Access – Additional 0~255 (255 : Delete All...
Page 770 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-01-11 H.323 Trunk Basic Information Define the number of G.723 audio  Setup – Number of G.723 audio frames for H.323. (default = 1) frames 84-01-12 H.323 Trunk Basic Information Define the G.723 VAD mode for...
Page 771 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-01-25 H.323 Trunk Basic Information Define the echo canceller tail size 1 = 4ms for H.323. Setup – Echo Canceller Tail Size 2 = 8ms 3 = 16ms ...
Page 772 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-01-41 H.323 Trunk Basic Information Define the FAX communication no 10~32000 seconds  communication time-out for H.323. Setup – FAX Communication no (default = 30) Communication Time-Out 84-01-43 H.323 Trunk Basic Information...
Page 773 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 84-01-54 H.323 Trunk Basic Information Define the NSF superscription for 0 = Disable  Setup – NSF Superscription H.323. 1 = Enable (default = 0) 84-01-55 H.323 Trunk Basic Information...
Page 774 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-01-66 H.323 Trunk Basic Information Define the G.722 jitter buffer 0~160ms  (average) for H.323. Setup – G.722 Jitter Buffer (default = 60) (average) 84-01-67 H.323 Trunk Basic Information Define the G.722 jitter buffer...
Page 775: Ipk/Ipk Ii Migration
This feature added with Version 2500 (V2.50). DTU/DTP terminal support is available with Version 2.51 or higher. Description The IPK/IPK II Migration package allows the user of an existing NEC IPK/IPK II platform to utilize the enhanced capabilities of the SV8100. Conditions IPK/IPK II Migration feature available with Version 2500 or higher.
Page 776: Figure 2-13 Sv8100 To Ipk/Ipk Ii Connection
Issue 5.0 UNIVERGE SV8100 Figure 2-13 SV8100 to IPK/IPK II Connection illustrates a typical connection layout of the SV8100 and IPK/IPK II. IPK/IPK II SV8100 CAT5 LAN Cable x 3 Maximum Length: 3’ 9” (1.2m) MGN-U10 ETU Figure 2-13 SV8100 to IPK/IPK II Connection Table 2-19 IPK II Supported Hardware provides a listing of the IPK II hardware supported.
Page 777 UNIVERGE SV8100 Issue 5.0 Table 2-19 IPK II Supported Hardware (Continued) Package Name Description Supported SLIB(4)/SLIE(4)-U10 4-Port Single Line Interface SLI(8)-U10 8-Port Single Line Interface SLIB(4)/SLIE(4)-U10 4-Port Single Line (F/W 1.74 or above) Interface OPX(2)-U10 Off-Premise Extension Interface COI(4)-U( )
Page 778: Table 2-20 Supported Optional Equipment (Via Mgn-U10 Etu)
Issue 5.0 UNIVERGE SV8100 Table 2-20 Supported Optional Equipment (via MGN-U10 ETU) provides a listing of the  DTU/DTP and DTH/DTR optional equipment supported for terminals connected to the IPK/IPK II KSU’s. Table 2-20 Supported Optional Equipment (via MGN-U10 ETU)
Page 779 The MGN-U10 ETU board requires the CD-CP00-US, PZ-ME50-US and PZ-BS10 blades to be installed in the CHS2U-US (19”) or CHS2U B-US (9.5”) controlling chassis . Related Features None Guide to Feature Programming None Operation Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for installation instructions. IPK/IPK II Migration 2 - 753...
Page 780 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 754 IPK/IPK II Migration...
Page 781: Isdn Compatibility
UNIVERGE SV8100 Issue 5.0 ISDN Compatibility Enhancements Calling Party Name can be sent on outgoing ISDN calls (Version 3000 or higher software). Description ISDN-BRI Integrated Service Digital Network – Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking.
Page 782 Issue 5.0 UNIVERGE SV8100 Calling Party Name  If programmed, Calling Party Name allows the station name to be sent out over the ISDN network. A system wide name can be programmed to be sent over the network or the name can be defined on a per station basis.
Page 783: Table 2-22 Restrictions For Calling Party Names
Program 10-03-13 must be set to 1~7 or anything other than 0. Restrictions for Calling Party Name:  The UNIVERGE SV8100 supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to Table 2-22 Restrictions for Calling Party Names.
Page 784 Issue 5.0 UNIVERGE SV8100 Refer to the charts below for examples: Trunk B-Channel Incoming Call Number Number Station User Talking on TK009 …31 …23 Incoming call from the Network on Channel 23. In most cases, the Network will control/select the B-Channel used for an incoming call.
Page 785 UNIVERGE SV8100 Issue 5.0 Trunk Trunk Trunk B-Channel Outgoing Call Number Group Priority Number Access code. Outgoing call is placed on the associated B-Channel. …31 ...1 …23  In addition to T1/PRI interface ETUs, PRI also requires a CSU/DSU Unit and interconnecting cables to interface with the Telco.
Page 786 Issue 5.0 UNIVERGE SV8100 Automatic Data Link Failure Recovery  If a data link error is detected by the BRI ETU, the system tries to recover the data link and send the SPID to the central office. To provide this enhancement, the BRI ETU must be able to indicate to the system when a data link error has occurred.
Page 787 UNIVERGE SV8100 Issue 5.0 System Availability Terminals Not Applicable Required Component(s) To provide ISDN-PRI trunk connection: CD-PRTA  To provide ISDN-BRI trunk connection: CD-2BRIA CD-2BRIA PZ-2BRIA  with NT-1 for each BRI (locally provided)  Related Features Central Office Calls, Answering...
Page 788 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 789 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-13 ETU Setup (PRTA PKG Setup) – If the transmit/receive voltage is 0 = Level 0 Loss of Signal Detection Limit less than the setting in Program (lowest sensitivity)
Page 790 Issue 5.0 UNIVERGE SV8100 ISDN – PRI Installation Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (PRTA PKG Setup) – Set up and confirm the Basic Layer 3 Timer Type Configuration data for each (default = 1) CD-PRTA This program selects ...
Page 791 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-20 ETU Setup (PRTA PKG Setup) – Select the ISDN protocol for the 0 = Standard (Same as Network Exchange Selection ISDN circuit. NI-2) 1 = reserved 2 = reserved 3 = DMS (A211) ...
Page 792 Issue 5.0 UNIVERGE SV8100 DID Services for either ISDN – BRI or PRI Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for Trunks 1~200 each trunk. 0 = Normal 1 = VRS (second...
Page 793 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-01-04 Basic Extension Data Setup – If Program 15-01-04 and Program 0 = Disable ISDN Caller ID 10-03-05 are enabled, the system 1 = Enable includes Caller ID in the Setup (default = 1) ...
Page 794 Issue 5.0 UNIVERGE SV8100 ISDN – PRI Network Specific Assignment Level Program Program Name Description/Comments Assigned Data Number 26-02-07 Dial Analysis Table for ARS/LCR Define the network specified 0~16  – Network Specified Parameter parameter table for each ARS (default = 0) Table Table.
Page 795 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 35-02-16 SMDR Output Options – Trunk Determine how the SMDR should 0 = Trunk Port Name or Received Dialed print incoming calls on ANI/DNIS Name Number or DID trunks. If set to 1, ANI/DNIS...
Page 796 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-03 Class of Service Options Define whether or not an 0 = Deny (Incoming Call Service) – Sub extension displays the Caller Sub- 1 = Allow  Address Identification Address.
Page 797 UNIVERGE SV8100 Issue 5.0 Programming Flowchart for ISDN-PRI – Answering Calls Start CD-PRTA In 10-03-01, determine the mode of the DTI( )-U40 ETU (0=not set, 1=T-Bus) Is the CRC In 10-03-03, enter Multi-Frame In 10-03-03, enter '0'. (CRC4) '1'. used? In 10-03-04, select the Layer 3 timer type (1-5).
Page 798 Issue 5.0 UNIVERGE SV8100 Should the sub-address In 20-09-03, set the In 20-09-03, set the ID be displayed for extension's COS to '0'. extension's COS to '1'. incoming calls? Should an extension In 20-13-23, set the In 20-13-23, set the be able to display the reason why extension's COS to '0'.
Page 799 UNIVERGE SV8100 Issue 5.0 Do you want In 22-01-04, Do not unanswered PRI In 22-01-04, Reroute enter 0. reroute calls to reroute if enter 0. unanswered? In 22-08-01, enter the no-answer Ring Group for unanswered PRI calls. For each extension in the...
Page 800 Issue 5.0 UNIVERGE SV8100 Programming Flowchart of ISDN-PRI – Placing Calls Start In 10-03-01, determine the mode of the CD-PRTA (0=not set, 1=T-Bus). Is the CRC In 10-03-03, enter Multi-Frame In 10-03-03, enter '0'. (CRC4) '1'. used? In 10-03-04, select the Layer 3 timer type (1-5). The timer value is set up in Program 81-06 (T-Bus).
Page 801 UNIVERGE SV8100 Issue 5.0 In 15-01-04, enter 0 Should Caller ID be included In 15-01-04, enter 1 In 10-03-05 enter 0 in the call's setup message? In 10-03-05 enter 1. In 20-09-03, enter 0 to Should telco display the In 20-09-03, enter 1 to...
Page 802 Issue 5.0 UNIVERGE SV8100 In 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. Should extension users In 15-07-01, assign In 15-07-01, do not assign...
Page 803: K-Ccis - Ip
 UNIVERGE SV8100 and UNIVERGE SV8100 and a NEAX IPS, IPX, SV7000 and UNIVERGE SV8300. The UNIVERGE SV8100 uses the NEC proprietary CCIS Peer to Peer protocol over IP  to communicate between system to system. The PZ-(X)IPLA is required for connections between IP terminals and IP trunks. Only ...
Page 804 Issue 5.0 UNIVERGE SV8100 Calling from a TDM telephone across IP K-CCIS to another TDM telephone uses one DSP.  Calling from an IP telephone across IP K-CCIS to another IP telephone uses two DSP resources at  each location.
Page 805 CD-CP00-US with PZ-32IPLA, PZ-64IPLA, or PZ-128IPLA Daughter Board Related Features None Guide to Feature Programming Refer to the UNIVERGE SV8100 Networking Manual for programming details. Operation Refer to the UNIVERGE SV8100 Networking Manual for detailed feature information. K-CCIS – IP 2 - 779...
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Page 807: K-Ccis - T1
UNIVERGE SV8100 Issue 5.0 K-CCIS – T1 Description Key-Common Channel Interoffice Signaling (K-CCIS) allows multiple systems to be connected to provide additional feature compatibility, above what normal Tie Lines provide. The system is configured with a 24 channel T1 Connection and CD-CCTA for receiving or transmitting common signaling data from/to a distant office.
Page 808 UNIVERGE SV8100 uses the ARS/F-Route Tables. The UNIVERGE SV8100 uses the F-Route Tables to assign an Open Numbering Plan.  When all K-CCIS voice channels are busy, the UNIVERGE SV8100 originator of a K-CCIS  call hears a busy tone from the system.
Page 809 When an UNIVERGE SV8100 system is a tandem system (in the middle) between systems  with higher K-CCIS feature support (including NEAX PBXs), only the K-CCIS features supported by the UNIVERGE SV8100 tandem system are passed through and supported.
Page 810 Issue 5.0 UNIVERGE SV8100 Trunk queuing is prohibited on a K-CCIS trunk route.  Routing an incoming DID call directly across a K-CCIS link (Direct Inward Dialing K-CCIS)  is supported only when a Closed Numbering Plan using F-Routes is used.
Page 811 Related Features T1 Trunking (with ANI/DNIS Compatibility) Universal Slots Guide to Feature Programming Refer to the UNIVERGE SV8100 Key-Common Channel Interoffice Signaling (K-CCIS) Manual. Operation Refer to the UNIVERGE SV8100 Key-Common Channel Interoffice Signaling (K-CCIS) Manual. K-CCIS – T1 2 - 785...
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Page 813: Last Number Redial
Last Number Redial Enhancements Improved Cursor Key operation (Version 3000 or higher software). Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits.
Page 814 Issue 5.0 UNIVERGE SV8100 Conditions Redial List requires the use of a display telephone. Non-display and single line telephones  cannot use this feature. When using Automatic Route Selection, ARS selects the trunk for the call unless the user ...
Page 815 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 816 Issue 5.0 UNIVERGE SV8100 To redial the last number, press - OR - Search for the desired number from the Redial List by pressing Redial or VOLUME  or VOLUME  keys. - OR - Press the Left Cursor key once and the VOLUME  or VOLUME  keys to find number.
Page 817: Licensing
A CD-CP00-US (CPU) can be upgrade to a Version 3000 or higher system software however, the NAPT feature will not function unless a Version 3000 or higher system license is applied. Description Licenses are used to activate certain features and applications for the UNIVERGE SV8100. The UNIVERGE SV8100 system provides the following licenses: System Licenses: System Capacity Max Port –...
Page 818 Issue 5.0 UNIVERGE SV8100 Voice Mail (Embedded) VRS Channels – This licenses the number of VRS channels that be used in the system.  InMail channels – This licenses the number of InMail channels that be used in the system.
Page 819 CD-CP00-US. This can be done only once per CD-CP00-US. Conditions This can be used only once for each UNIVERGE SV8100 CD-CP00-US.  When the recovery license is generated, it gives the date that the license ends (30 days ...
Page 820 Issue 5.0 UNIVERGE SV8100 If the date is changed in Program 10-01-XX, while the license is in effect, to a date after the  End Date specified when the License was generated, the system resets when it is applied (transfer key pressed), not when exiting program mode.
Page 821 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 822: Table 2-23 License Information
Issue 5.0 UNIVERGE SV8100 Table 2-23 License Information Reset License Code License Name Note Required 0001 Max. Port On/Off 0002 NetLink 0007 Hotel/Motel On/Off (PMS) 0008 SMDR On/Off 0009 Remote USB Drive required to load Upgrade software 0014 256 Port...
Page 823 UNIVERGE SV8100 Issue 5.0 Table 2-23 License Information (Continued) Reset License Code License Name Note Required 1409 UMS Amis/Plus On/Off 1410 UMS TTS Language 1424 UMS LITE On/Off 2 Basic 1425 UMS LITE Ch UMS Port License. The Lite license does not support...
Page 824 Issue 5.0 UNIVERGE SV8100 Table 2-23 License Information (Continued) Reset License Code License Name Note Required 3200 IP Recorder Basic 3201 IP Recorder Basic SUPV 3202 IP Recorder Basic Port 5001 IP Trunk Limited by IPL Channels 5101 IP Terminal...
Page 825 UNIVERGE SV8100 Issue 5.0 Install the USB Drive onto the CD-CP00-US. In Program 10-49-01 assign to 1 and then hit transfer. Multiple License files can be loaded at the same time.  Upload the License File via WebPro/PCPro Manually register the software key.
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Page 827: Line Preference
UNIVERGE SV8100 Issue 5.0 Line Preference Description Line Preference determines how a multiline terminal user places and answers calls. Line Preference has two types: Incoming Line Preference or Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a multiline terminal user answers calls. When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 828 Issue 5.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals Multiline terminals Required Component(s) None Related Features Direct Inward Line (DIL) Ring Groups Trunk Groups 2 - 802 Line Preference...
Page 829 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 830 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup For Outgoing Line Preference and 0 = No access Auto-Answer of Non-Ringing 1 = Outgoing access Lines, set up the Trunk Access only Maps.
Page 831 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-01-01 System Options for Incoming Determine if Intercom calls or 0 = Intercom call Calls – Incoming Call Priority trunk calls have answer priority priority  when both are ringing 1 = Trunk call priority simultaneously.
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Page 833: Long Conversation Cutoff
UNIVERGE SV8100 Issue 5.0 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.
Page 834 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Multiple Trunk Types Warning Tone for Long Conversation Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 835 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-03 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On ...
Page 836 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 810 Long Conversation Cutoff...
Page 837: Maintenance
Maintenance Description The UNIVERGE SV8100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. PCPro can remotely access the UNIVERGE SV8100 for maintenance and diagnostics. Within PCPro, the debug terminal can be accessed to monitor the systems activity and logging.
Page 838 Issue 5.0 UNIVERGE SV8100 Related Features None Guide to Feature Programming None Operation None 2 - 812 Maintenance...
Page 839: Meet Me Conference
UNIVERGE SV8100 Issue 5.0 Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 31 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 840 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 841 UNIVERGE SV8100 Issue 5.0 Operation Meet Me External Conference To make a Meet Me External Conference: Multiline Terminal While on a call, press Conf softkey. Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for ...
Page 842 Issue 5.0 UNIVERGE SV8100 Meet Me Internal Conference To make a Meet Me Internal Conference: Multiline Terminal While on a call, press Conf softkey. Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for ...
Page 843: Meet Me Paging
UNIVERGE SV8100 Issue 5.0 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 844 Issue 5.0 UNIVERGE SV8100 Meet Me Paging Transfer Paging, External Paging, Internal Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 845 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 846 Issue 5.0 UNIVERGE SV8100 Dial 703 and the External Paging Zone code (1~8 or 0 for All Call). - OR - Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for  Internal/External All Call).
Page 847 UNIVERGE SV8100 Issue 5.0 To join a Meet Me Internal Page: At the multiline terminal, press Speaker or pick up the handset. - OR - At the single line telephone, lift the handset. Dial 763 (if your extension is in the zone called).
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Page 849: Meet Me Paging Transfer
UNIVERGE SV8100 Issue 5.0 Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 850 Issue 5.0 UNIVERGE SV8100 Related Features Meet Me Conference Meet Me Paging Paging, External Paging, Internal Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 851 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-21 Service Code Setup (for Service Customize the Service Codes MLT, SLT Access) – Meet-Me Answer to used for meet-me answer to (default = 764)  Specified Internal Paging Group specified internal paging group service access.
Page 852 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 31-03-01 Internal Paging Group Settings – Assign name to Internal Paging Up to 12 characters Internal Paging Group Name Groups (i.e., Page Zones). The Refer to table in ...
Page 853 UNIVERGE SV8100 Issue 5.0 Dial the announced External Paging Zone (0~8). The Paging party is connected.  Stay on the line. From a multiline terminal, press Transfer or the Transfer softkey. - OR - From a single line telephone, hang up.
Page 854 Issue 5.0 UNIVERGE SV8100 Dial 763 (if your extension is in the zone called). - OR - Dial 764 and the zone number (if your extension is not in the zone called). - OR - Press the Meet Me Conference/Paging Pickup key (Program 15-07 or SC 751: 23) if your extension is in the zone called.
Page 855: Memo Dial
UNIVERGE SV8100 Issue 5.0 Memo Dial Description On an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
Page 856 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Placing Last Number Redial Save Number Dialed Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 857 UNIVERGE SV8100 Issue 5.0 To call a stored Memo Dial number: Do not lift the handset. Press the Memo Dial key (Program 15-07 or SC 751: 31). Press Speaker. The stored number dials out only if you store a trunk access code before the number.
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Page 859: Message Waiting
UNIVERGE SV8100 Issue 5.0 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.
Page 860 Issue 5.0 UNIVERGE SV8100 Conditions Reminder messages require a DSP daughter board for VRS messages.  Analog ports from APA or APR adapters do not provide Message Waiting lamping.  When a user responds to a Message Waiting, the system does not cancel the Message ...
Page 861 UNIVERGE SV8100 Issue 5.0 Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Hotel/Motel Programmable Function Keys UM8000 Mail VM8000 InMail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 862 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-11 Service Code Setup (for Setup/ Cancel message waiting used for MLT, SLT  Entry Operation) – Cancel registration and setup. (default = 771) Message Waiting 11-16-07 Single Digit Service Code Setup...
Page 863 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 864 Issue 5.0 UNIVERGE SV8100 To answer a Message Waiting:  When you have a message, your Message Waiting LED flashes fast for multiline terminals. At the multiline terminal, press Speaker and dial  - OR - Press the Message Waiting key (Program 15-07 or SC 751: 38).
Page 865 UNIVERGE SV8100 Issue 5.0 To check your messages: Press Message key or the MW (Message Waiting) softkey. Dial  You can have any combination of the message types in the table below on your telephone.  If you see. . .
Page 866 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 840 Message Waiting...
Page 867: Mh240 Wireless Ip Telephone
UNIVERGE SV8100 Issue 5.0 MH240 Wireless IP Telephone Enhancements This feature added with Version 2500. The same user name and password can be assigned to IP Multiline Station, MH240 and Desktop ports when automatic or manual registration is used (Version 3000 or higher software).
Page 868 Issue 5.0 UNIVERGE SV8100 Call Admission Control (CAC) The combination of WL1700 and MH240 provides Call Admission Control, which regulates addition of new VoIP sessions on AP radios. CAC can be used to ensure VoIP sessions by limiting the number of active voice sessions a radio can have.
Page 869 UNIVERGE SV8100 Issue 5.0 Coverage The required number and placement of APs in a given environment is driven by several factors, including the intended coverage area, system capacity, power output, physical environment, and radio mode. Many enterprise Wi-Fi networks are laid out for data applications and may not provide adequate coverage for Wi-Fi telephony.
Page 870 Issue 5.0 UNIVERGE SV8100 Key confirmation tone is provided by the MH240 and not by the SV8100 system  programming. The backlight LED duration is provided by the MH240 and not by the SV8100 system  programming. Call History is stored on the MH240, not in the SV8100 system.
Page 871: Table 2-24 Supported Features
UNIVERGE SV8100 Issue 5.0 Program 10-46-01 must be set to 1 (Auto) or 2 (Manual) for Multiple Logon to work.  When three ports are assigned the same Personal ID index in Program 15-05-27, if  Program 15-05-26 is not set for those ports, the terminal types will be assigned based on order of login.
Page 872 Issue 5.0 UNIVERGE SV8100 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Call Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Monitoring Call Redirect Call Waiting/Camp-On Callback Caller ID Caller ID history button (08) not supported on first release.
Page 873 UNIVERGE SV8100 Issue 5.0 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Delayed Ringing Department Calling Department Step Calling Dial Pad Confirmation Tone This is supported, but is a local setting in the MH240. Dial Tone Detection...
Page 874 Issue 5.0 UNIVERGE SV8100 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported term Cordless Lite II Terminal E911 Compatibility To cancel the E911 alarm, from the MH240 press the Hold Key. Electra Elite IPK Terminals Facsimile CO Branch Connection...
Page 875 UNIVERGE SV8100 Issue 5.0 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Hotline Howler Tone Service Will not play tone. Intercom MH240 cannot be called by a voice call. Also, if the MH240 has an ICM key programmed on it and they place an internal call on hold the CNF key will not flash anymore.
Page 876 Issue 5.0 UNIVERGE SV8100 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Mobile Extension Multiple Trunk Types Music on Hold MH240 listens to local music it cannot use the system MOH. Name Storing Service code 700 is not supported on first release for MH240's.
Page 877 UNIVERGE SV8100 Issue 5.0 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Reverse Voice Over Ring Groups Ringdown Extension, Internal/External Room Monitor MH240 cannot initiate a room monitor. Save Number Dialed Secondary Incoming Extension Secretary Call (Buzzer) On a DTERM you press Help and the buzzerkey to see who called you.
Page 878 Issue 5.0 UNIVERGE SV8100 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Station Relocation The code can not be dialed from the MH240 in first release. In the future, this will be added. However, you can dial this code from another phone and swap the extensions.
Page 879: Table 2-25 Program 15-07 Function Codes (Service Code 751)
UNIVERGE SV8100 Issue 5.0 Table 2-24 Supported Features (Continued) SV8100 Feature Name Supported Remarks Supported Uniform Numbering Network Universal Slots User Programming Ability Virtual Extensions VM8000 InMail VM8000 InMail Park and Page Voice Mail Integration (Analog) Voice Mail Message Indication on Line...
Page 880 Issue 5.0 UNIVERGE SV8100 Table 2-25 Program 15-07 Function Codes (Service Code 751) (Continued) Function Function Name Supported Not Supported Number Conference Key Incoming Call Log Day/Night Mode Switch Call Forward – Immediate Call Forward – Busy Call Forward – No Answer Call Forward –...
Page 881 UNIVERGE SV8100 Issue 5.0 Table 2-25 Program 15-07 Function Codes (Service Code 751) (Continued) Function Function Name Supported Not Supported Number DND/FWD Override Call Message Waiting Room Monitoring Handset Transmission Cutoff Buzzer Boss – Secretary Call Series Call Common Hold...
Page 882 Issue 5.0 UNIVERGE SV8100 Table 2-25 Program 15-07 Function Codes (Service Code 751) (Continued) Function Function Name Supported Not Supported Number --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Keypad Facility Key...
Page 883: Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation)
UNIVERGE SV8100 Issue 5.0 Table 2-26 Program 15-07 Function Codes (Service Code 752) Function Function Name Supported Not Supported Number ICM Key  Trunk Key  Trunk Group  Virtual Extension Key  Park Key  Trunk Access Via Networking ...
Page 884 Issue 5.0 UNIVERGE SV8100 Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) (Continued) Function Function Name Supported Not Supported Number Setting the Automatic Transfer for Each Trunk Line Canceling the Automatic Transfer for Each Trunk Line Setting the Destination for Automatic Trunk...
Page 885: Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation)
UNIVERGE SV8100 Issue 5.0 Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) (Continued) Function Function Name Supported Not Supported Number Set Private Call Refuse Entry Caller ID Refuse Set Caller ID Refuse Dial-In Mode Switching Change the Guidance Message Number on...
Page 886 Issue 5.0 UNIVERGE SV8100 Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) (Continued) Function Function Name Supported Not Supported Number Programmable Function Key Programming (2-Digit Service Codes) BGM On/Off Key Touch Tone On/Off Change Incoming CO and ICM Ring Tones...
Page 887 UNIVERGE SV8100 Issue 5.0 Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) (Continued) Function Function Name Supported Not Supported Number --- Not Used --- Headset Mode Switching Auto Attendant Set/Cancel Call Forward All (Split) Set/Cancel Call Forward Busy (Split)
Page 888: Table 2-29 Program 11-12 Service Code Setup (Service Access)
Issue 5.0 UNIVERGE SV8100 Table 2-29 Program 11-12 Service Code Setup (Service Access) Function Function Name Supported Not Supported Number Bypass Call Conference Override (Off-Hook Signaling) Set Camp-On Cancel Camp-On Switching of Voice Call and Signal Call Step Call Barge-In...
Page 889 UNIVERGE SV8100 Issue 5.0 Table 2-29 Program 11-12 Service Code Setup (Service Access) (Continued) Function Function Name Supported Not Supported Number Call Pickup for Another Group Direct Extension Call Pickup Specified Trunk Answer Park Hold Answer for Park Hold Group Hold...
Page 890: Table 2-30 Program 11-13 Service Code Setup (Acd)
Issue 5.0 UNIVERGE SV8100 Table 2-29 Program 11-12 Service Code Setup (Service Access) (Continued) Function Function Name Supported Not Supported Number E911 Alarm Shut Off Tandem Trunking Transfer into Conference Trunk Drop Operation for SLT Table 2-30 Program 11-13 Service Code Setup (ACD)
Page 891: Table 2-32 Program 11-15 Service Code Setup (Special Access)
UNIVERGE SV8100 Issue 5.0 Table 2-31 Program 11-14 Service Code Setup (Hotel) (Continued) Function Function Name Supported Not Supported Number Cancel DND for Other Extension Set Wake Up Call for Own Extension Cancel Wake Up Call for Own Extension Set Wake Up Call for Other Extension...
Page 892 Issue 5.0 UNIVERGE SV8100 Table 2-32 Program 11-15 Service Code Setup (Special Access) (Continued) Function Function Name Supported Not Supported Number --- Not Used --- Ethernet Port Reset Extension Data Swap Remote Access from DISA Modem Access Ring Tones The MH240 has three different ring tone settings; Internal, External, and Non-Notification. Different types of incoming calls can ring differently depending on the setting in Program 15-05-28.
Page 893 UNIVERGE SV8100 Issue 5.0 Ring Tones with Program 15-05-28 Enabled When Call When Call Program Forward No Call Type Caller ID Ring Pattern Forward Busy 22-02-01 Answer to the to the MH240 MH240 With Caller ID Non-Notification Normal call does...
Page 894 Issue 5.0 UNIVERGE SV8100 When Call When Call Program Forward No Call Type Caller ID Ring Pattern Forward Busy 22-02-01 Answer to the to the MH240 MH240 With Caller ID External Ring Normal call does External Ring not support busy...
Page 895 UNIVERGE SV8100 Issue 5.0 Ring Tones with Program 15-05-28 Disabled When Call When Call Program Forward No Call Type Caller ID Ring Pattern Forward Busy 22-02-01 Answer to the to the MH240 MH240 With Caller ID Internal Ring Normal call does...
Page 896 Issue 5.0 UNIVERGE SV8100 When Call When Call Program Forward No Call Type Caller ID Ring Pattern Forward Busy 22-02-01 Answer to the to the MH240 MH240 With Caller ID Internal Ring Normal call does Internal Ring not support busy...
Page 897 UNIVERGE SV8100 Issue 5.0 System Availability Terminals MH240 Wireless IP Terminals Required Component(s) CPU with PZ-32IPLA, PZ-64IPLA or PZ-128IPLA daughter board installed. WL1700-MS WL1500-MS (Optional) MH240 Wireless IP Handset Related Features None MH240 Wireless IP Telephone 2 - 871...
Page 898 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 899 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-12-03 CD-CP00-US Network Setup – Assign the default gateway IP 0.0.0.0 ~ Default Gateway address for the CD-CP00-US. 126.255.255.254 128.0.0.1 ~  191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 CD-CP00-US Network Setup –...
Page 900 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 84-10-01 ToS Setup – ToS Mode When Input Data is set to 1, 0 = Disable (Invalid) Protocol 7 is invalid. When Data is 1 = IP Precedence ...
Page 901 VoIP GW8 = 10244 In addition to the above programming, define the programming options as required for the system features. Refer to the UNIVERGE SV8100 Programming Manual and the UNIVERGE SV8100 Networking Manual for programming details. MH240 Wireless IP Telephone...
Page 902 Press the key to complete the transfer. -OR- Press the key before the called party answers. Refer to the MH240 User Guide, or the UNIVERGE SV8100 Networking Manual for more detailed feature information. 2 - 876 MH240 Wireless IP Telephone...
Page 903: Microphone Cutoff
UNIVERGE SV8100 Issue 5.0 Microphone Cutoff Description Microphone Cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
Page 904 Issue 5.0 UNIVERGE SV8100 Related Features Handsfree Answerback/Forced Intercom Ringing Handset Mute Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 905 UNIVERGE SV8100 Issue 5.0 Operation To mute your telephone handset or Handsfree microphone while on a call: Press MIC. This only turns off the Handsfree microphone.  - OR - Press the Microphone Cutoff key (Program 15-07 or SC 751: 40).
Page 906 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 880 Microphone Cutoff...
Page 907: Mobile Extension
(ports are reserved in groups of two), however, no PCB support (analog or digital) is required. The Mobile Extension port must be an unequipped extension port on the UNIVERGE SV8100 system - no physical telephone is required on the SV8100 system.
Page 908 Issue 5.0 UNIVERGE SV8100 This feature can currently be used with ISDN PRI trunks or SIP trunks.  It is recommended to use this feature with an ISDN PCB (PRI or BRI), however, analog trunks can be used as well.
Page 909: Table 2-33 Supported Service Codes
UNIVERGE SV8100 Issue 5.0 Incoming Ring Group member  Department Group member   Toll Restriction  Class of Service  DSS Keys  Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the UNIVERGE SV8100.
Page 910 Issue 5.0 UNIVERGE SV8100 Table 2-33 Supported Service Codes (Continued) Set By Set to Program Code Mobile Mobile Type Incoming Feature Extension Extension Pilot Group Withdrawing 11-11-35 Station Speed Dial Number Entry 11-11-39 Auto Attendant 11-11-44 No Setting Bypass Call...
Page 911 UNIVERGE SV8100 Issue 5.0 Table 2-33 Supported Service Codes (Continued) Set By Set to Program Code Mobile Mobile Type Incoming Feature Extension Extension Direct Extension Call Pickup 11-12-29 Park Hold 11-12-31 Answer for Park Hold 11-12-32 Group Hold 11-12-33 Answer for Group Hold...
Page 912 Issue 5.0 UNIVERGE SV8100 Table 2-33 Supported Service Codes (Continued) Set By Set to Program Code Mobile Mobile Type Incoming Feature Extension Extension Cancel Wake Up Call for Other Extension 11-14-08 Set Room to Room Call Restriction 11-14-09 Cancel Room to Room Call Restriction (Hotel)
Page 913: Table 2-34 Caller Id Sent To Mobile Telephone
UNIVERGE SV8100 Issue 5.0 Automatic Conversation Record for trunks  Caller ID Presented to the Mobile Extension for Type of Call  Direct Internal Call – CPN of the Calling Phone is presented to the Mobile Extension (Version  3000 or higher software required).
Page 914 Issue 5.0 UNIVERGE SV8100 Conditions It is recommended that this feature use ISDN platform (as these trunks provide answer  supervision). If an extension in a call forward chain has Call Forward with Both Ring, calls do not  continue routing to other extensions in the chain (Version 2500 or lower).
Page 915 UNIVERGE SV8100 Issue 5.0 System Availability Terminals Any multiline terminal Required Component(s) None Related Features Speed Dial – System/Group/Station Caller ID Direct Inward Dialing (DID) Direct Inward Line (DIL) Station Message Detail Recording Mobile Extension 2 - 889...
Page 916 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 917 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 13-04-01 Speed Dialing Number and Name For the bin number defined in 1~9, 0, , Pause (Press line key – Speed Dialing Data Program 15-22-01 for the Mobile...
Page 918 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-02 Class of Service (Incoming Call Turns Off or On the Caller ID 0 = Off Service) – Caller ID Display display at an extension. 1 = On ...
Page 919 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-01-01 Service Tone Setup – Tone 57, If required, change the tone heard Refer to Table 2-15 Off-Hook Beep Tone - Headset when a Mobile Extension user Service Tone Setup ...
Page 920 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – For the extension DTMF, the 0~15 detect level 0: Min. Detect Level minimum Detect Level (0-15) for –10dBm(0) to the DTMF Tone must be set to –25dBm(15)
Page 921 Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the UNIVERGE SV8100 and follows the no-answer programming (ring another extensions, forward to UNIVERGE SV8100 voice mail, etc.) Program 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 922 Issue 5.0 UNIVERGE SV8100 Answering a Call on the Mobile Extension Answer the ringing call. If Program 15-22-02 is set to 0 or 1, the Mobile Extension user hears Music on Hold/ring tone. Press * (within 10 seconds) to answer the call.
Page 923 UNIVERGE SV8100 Issue 5.0 To activate or cancel Call Forwarding to/from the Mobile Extension: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), internal dial tone is heard by the Mobile Extension user.
Page 924 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward Follow Me: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and Program 15-22), internal dial tone is heard by the Mobile Extension user.
Page 925: Multiple Trunk Types
Multiple Trunk Types Description The UNIVERGE SV8100 supports many different Trunks in the system (DID, E&M Tie Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks). The system supports up to 200 trunks in the expanded port package, and a maximum of 56 trunks in the basic port package.
Page 926 Issue 5.0 UNIVERGE SV8100 When adding or removing padding for trunks, use Program 14-01 for all trunks except the  PRI trunks in a Migration cabinet. Use Program 81-12 to add or remove padding for PRI trunks in a migration cabinet.
Page 927 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 928 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign trunks to Trunk Groups. Trunk Group Number: Number You can also assign the outbound 0~100 Priority Number: priority for trunks in the group.
Page 929 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 81-10-05 COT Initial Data Setup – Auto Specify the signal detection time 1~14 Release Signal Detection Time for release of a CO/PBX line after (50~700ms)  a disconnect signal is received...
Page 930 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Program Tie Lines of similar type Trunk Group Number: Number into the same trunk group. The 0~100 Priority Number: system uses trunk groups for 1~200 ...
Page 931 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-14-01 Class of Service Options for For Tie Lines, turn Off or On the 0 = Off DISA/E&M – First Digit ability to absorb (ignore) the first 1 = On Absorption (Delete First Digit incoming digit.
Page 932 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-11 Class of Service Options for Turn Off or On a DISA or tie trunk 0 = Off DISA/E&M – DISA/Tie Trunk caller ability to use Barge-In. 1 = On ...
Page 933 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-05-08 Toll Restriction Class – Set the tables 1~4 when referring 1~4 =Table 0 = Disable (None) Restriction Table to the table set up by Program 21-06-07. Default: ...
Page 934 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Set the feature type for the trunk 0 = Normal you are programming. For each 1 = VRS (second dial Night Service mode, enter 5 when tone if no VRS the trunk should be an E&M tie...
Page 935 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 34-04-01 E&M Tie Line Toll Restriction If the system uses Toll Restriction, 1~15 Class enter a Toll Restriction Class (default = 2) (1~15) for each Tie Line. The system uses the class you enter in ...
Page 936 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-01 DTMF Tone Receiver Setup – Use Items 11~32 to set the criteria 0 = 0dBm ~ -25dBm Detect Level for dial tone detection for outgoing 1 = -5dBm ~ -30dBm ARS calls.
Page 937 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
Page 938 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 939 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB ~ 10dB)  default: Type 1~5 = 5 (6dBm) 80-03-06 DTMF Tone Receiver Setup –...
Page 940 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Define the minimum detection 0~15 Setup – Min. Detection Level levels for the Call Progress Tone detect level 0: Detector. –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to...
Page 941 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Define the pulse count for the Call 1~255 Setup – Pulse Count Progress Tone Detector. default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) –...
Page 942 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 81-11-01 Tie Line Initial Setup – DP Select the DP Interdigit Time 0 = Pattern A Interdigit Time Selection (minimum pause time between (Pattern A: 10pps – Dial Pulses).
Page 943 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 81-11-08 Tie Line Initial Setup – Length of Specify the time a delay pulse is 1~15 Delay Signal Selection sent to another system. (300 ms~4.5 seconds)  (0 = No Setting)
Page 944 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 918 Multiple Trunk Types...
Page 945: Music On Hold
Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC America, NEC Unified Solutions, Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a license.
Page 946 Issue 5.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) PGD(2)-U10 ADP Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 947 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-04-02 Music on Hold Setup – Music on When Program 10-04-01 is set to [When Item 1 is 0] Hold Tone Selection Internal MOH, define the music 1 = Download File1 that is played for Music on Hold.
Page 948 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-02 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – ability to change the Music on 1 = On Changing the Music on Hold Hold tone.
Page 949 11 = -- Not Used -- PGD(2)-U10 ADP, reconnect the (default = 0) module to the system. Refer to the UNIVERGE SV8100 System Hardware Manual for the jumper strap settings. 11-06-01 ACI Extension Numbering Each ACI port must be assigned ACI Ports: 1~96 an extension number.
Page 950 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group Assign ACI software ports to an ACI Ports: 1~96 ACI Department Group. This lets ACI Groups: 1~16 ACI callers connect to ACI Default:...
Page 951 UNIVERGE SV8100 Issue 5.0 Communications Interface feature for more Music on Hold 2 - 925...
Page 952 Issue 5.0 UNIVERGE SV8100 2 - 926 Music on Hold...
Page 953 UNIVERGE SV8100 Issue 5.0 Operation None Music on Hold 2 - 927...
Page 954 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 928 Music on Hold...
Page 955: Name Storing
Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls.
Page 956 Issue 5.0 UNIVERGE SV8100 Required Component(s) None Related Features Directory Dialing Single Line Telephones, Analog 500/2500 Sets Speed Dial – System/Group/Station Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 957 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-02 Class of Service Options Turn Off or On the Caller ID 0 = Off (Incoming Call Service) – Caller display at an extension. 1 = On ...
Page 958: Table 2-35 Keys For Entering Names
Issue 5.0 UNIVERGE SV8100 Operation Refer to Table 2-35 Keys for Entering Names for and explanation for using the keypad to enter names. Table 2-35 Keys for Entering Names Use this keypad digit . . . When you want to. . .
Page 959: Night Service
UNIVERGE SV8100 Issue 5.0 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.
Page 960 Issue 5.0 UNIVERGE SV8100 You may also use Transfer to UNA. An extension user can transfer their call to UNA (i.e., External Paging at night). Once transferred, the call rings the External Paging speakers like any other UNA call and can be picked up at any extension. You can also set up Transfer to UNA through the Voice Response System (VRS).
Page 961 UNIVERGE SV8100 Issue 5.0 When programming Night Service function keys, multiple keys must be used for switching  between each Night Service Mode. Default Setting System is always in the Mode 1 System Availability Terminals Not Applicable Required Component(s) None...
Page 962 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 963 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-02-02 Automatic Night Service – End For each Night Service Group 0000~2359 Time (01~32), enter up to 20 end times Please refer to the  (0000~2359) for each Time SV8100 Programming Pattern (1~10).
Page 964 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-05-01 Night Mode Group Assignment Assign a Day/Night Mode Group Night Mode Service for Extensions (01~32), for each extension. Group Number:  01~32 (default = 1) 12-06-01 Night Mode Group Assignment...
Page 965 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup To allow for Universal Night 0 = No access Answer (UNA) answering, set up 1 = Outgoing access the Trunk Access Maps (1~200).
Page 966 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
Page 967 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-05-01 Incoming Trunk Ring Group To have trunks ring extensions for Incoming Group Assignment ANA, assign trunks to Ring Number for Day/Night Groups (1~100), You make a Mode (1~8):...
Page 968 Issue 5.0 UNIVERGE SV8100 To activate Night Service by using programmable keys: Press Night Service key (Program 15-07-01 or SC 751:09 + Mode code number below). 1 = Day 1 Mode 2 = Night 1 Mode 3 = Midnight 1 Mode...
Page 969: Off-Hook Signaling
Off-Hook Signaling Description Off-Hook ringing alerts a multiline terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: Called Extension Block ...
Page 970 Issue 5.0 UNIVERGE SV8100 Block Manual Off-Hook Signals  This Class of Service option enables/disables a busy extension ability to block off-hook signals manually sent from a co-worker. If disabled (not blocked), callers can dial at busy or busy/ring to ...
Page 971 UNIVERGE SV8100 Issue 5.0 System Availability Terminals All multiline and Single Line Terminals Required Component(s) None Related Features Callback Call Waiting/Camp-On Direct Inward Dialing (DID) Handsfree and Monitor Hotline Intercom One-Touch Calling Programmable Function Keys Reverse Voice Over Single Line Telephones, Analog 500/2500 Sets...
Page 972 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 973 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-07 Class of Service Options Turn Off or On an extension ability 0 = Off (Incoming Call Service) – Call to have calls queued if a call rings 1 = On ...
Page 974 Issue 5.0 UNIVERGE SV8100 Operation To send Off-Hook signals to an extension busy on a call:  Your extension may send off-hook signals automatically. Dial 7. - OR - Press Off-Hook Signaling key (Program 15-07 or SC 751: 33). You hear ringback.
Page 975: One-Touch Calling
UNIVERGE SV8100 Issue 5.0 One-Touch Calling Description One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key.
Page 976 Issue 5.0 UNIVERGE SV8100 The @ can be entered in the dial string of a DSS/One Touch button. The @ only applies to  ISDN and Intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest of the digits.
Page 977 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 978 Issue 5.0 UNIVERGE SV8100 Operation Programmable Function Keys To define a Programmable Function Key as a One-Touch Key: Dial the service code for Function Key Programming (Program 11-11-17, 751 by default). Press the key to be defined. Dial 01 (DSS/One-Touch Key Operation).
Page 979 UNIVERGE SV8100 Issue 5.0 For Central Office Calls, Placing (Trunk Calling): a. a. Dial the general trunk access code (9). - OR - Dial the specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (704) plus the trunk group number (e.g., 1).
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Page 981: Operator
UNIVERGE SV8100 Issue 5.0 Operator Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available.
Page 982 Issue 5.0 UNIVERGE SV8100 Related Features Attendant Call Queuing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 983 UNIVERGE SV8100 Issue 5.0 Operation Refer to the individual features for operation. Operator 2 - 957...
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Page 985: (Opx) Off-Premise Extension
UNIVERGE SV8100 Issue 5.0 (OPX) Off-Premise Extension Description Off-Premise Extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone. Conditions Each CD-4DIOPA provides four off-premise circuits.
Page 986 97~160 = 0 (Common) When PZ-BS10 is installed, 97~160 are available 15-03-01 Single Line Telephone Basic For each UNIVERGE SV8100 0 = DP  Data Setup – SLT Signaling Type voice mail extension, set this 1 = DTMF option to 0.
Page 987 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-03-03 Single Line Telephone Basic Data Enter 1 for this option to allow a 0 = Normal Setup – Terminal Type single line port to receive DTMF 1 = Special tones after the initial call setup.
Page 988 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-03-01 System Options for Single Line For a busy single line (500/2500 0 = Hookflash Telephones – SLT Call Waiting type) telephone, set the mode (Hooking) Answer Mode...
Page 989 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-03-06 System Options for Single Line Define the headset ringing start 0~64800 seconds Telephones – Headset Ringing time. After this time expires after a (default = 5) Start Time (for SLT) single line telephone is off-hook, ...
Page 990 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 Min. Detect Level detect level 0: level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
Page 991 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 992 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB ~ 10dB) default: Type 1 = 5 (6dBm) ...
Page 993 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-04 Call Progress Tone Detector Define the no tone time for the Call 0~255 (30+30-7680ms) Setup – No Tone Time Progress Tone Detector. The formula is 30+30N. When set to N=1, it...
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Page 995: Paging, External
Paging allows a user to locate another employee or make an announcement without calling each extension individually. The UNIVERGE SV8100 system allows up to eight External Paging zones, or a common zone output provided by the CPU (Speaker 9). All other speakers (1~8) require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits per module.
Page 996 Issue 5.0 UNIVERGE SV8100 DID and DIL trunks do not ring external page speakers. Only trunks defined as normal in  Program 22-02-01 ring external page speakers. Paging keys can be assigned on Programmable Function Keys and Direct Station Selection ...
Page 997 UNIVERGE SV8100 Issue 5.0 Direct Inward Line (DIL) Direct Station Selection (DSS) Console Door Box Night Service Paging, Internal Programmable Function Keys Transfer Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 998 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-21-04 CD-CP00-US Hardware Setup – Define how the I/O ports on the 0 = External MOH External Source I/O Selection on CD-CP00-US are used. (CN8)/ External CD-CP00-US Speaker(CN9)
Page 999 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 31-04-01 External Paging Zone Group Assign each External Paging External Paging Speaker to an External Paging Speaker/Zones: 1~9 Group (1~8) used for accessing Speaker 1 [PGD(2)- the zone. If zones 1~8 are not...
Page 1000 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 31-07-01 Combined Paging Assignments Assign an External Paging Group 0~64 (0~8) to an Internal Paging Zone (0 = All internal (0 = All Call, Zones 1~64) for paging) Combined Paging.
Page 1001 UNIVERGE SV8100 Issue 5.0 Dial 703 and the External Paging Zone code (1~8 or 0 for All Call). - OR - Dial 1 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call).  Display indicates the Combined Paging as an External Page.
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Page 1003: Paging, Internal
UNIVERGE SV8100 Issue 5.0 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.

NEC Univerge SV8100 Features And Specifications Manual

Chapter 2 Features

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