Simple, yet powerful, messaging system that
enables you to send and manage voice, fax, and e-mail messages from a touchtone phone, a computer, or over the internet. (7 pages)
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NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Infrontia Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Infrontia Inc.
Sending Messages to Guest Subscribers ........44 Sending Messages to a Remote Subscriber ......45 Recording Conversations and Monitoring Messages Recording a Conversation............48 Monitoring a Message as it is Recorded ........49 Turning Live Monitor On and Off.......... 49 UNIVERGE UM8000 U UIDE...
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Using a Phone to Enter Your E-mail Password ......92 Password Table ..............92 Turning Your E-mail Message Count On or Off ......93 Faxing an E-mail Message ............94 Faxing All Messages in a Single Fax ......... 95 Changing Your E-mail Password ..........96 UNIVERGE UM8000 U UIDE...
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Receiving All Faxes with One Call ..........99 Changing Fax Delivery Options..........100 Changing Fax Greetings ............101 Using Web Feeds Subscribing to a RSS Web Feed..........104 Subscribing to a Podcast Web Feed......... 105 Index UNIVERGE UM8000 U UIDE...
In this Chapter... Introducing the Messaging System ................2 About this Guide ....................2 Document Conventions ...................2 ® Repartini Mailbox Manager Icons ................4 Optional Licensed Features ..................5 Visual Messaging Applications..................5 Phone Numbers, Names, and IP Addresses ..............6 UNIVERGE UM8000 U — 1 UIDE NTRODUCTION...
® ® Acrobat PDF document, links to other ● locations within the document and external Internet links appear in blue. Click a link to go to the referenced topic, page, or URL. 2 — I UNIVERGE UM8000 U NTRODUCTION UIDE...
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This document provides detailed information about using the Mailbox Manager. E-mail Inbox. Use e-mail tool to send or listen to your unified messages. Additional details about these tools can be found in “Using the Messaging System Tools” on page UNIVERGE UM8000 U — 3 UIDE NTRODUCTION...
Urgent Message. Indicates an urgent message. Message Receipt. This icon appears on the Sent Items page. When this icon appears next to a message, it indicates that the message has been read. 4 — I UNIVERGE UM8000 U NTRODUCTION UIDE...
® ViewCall Plus. Manage all of your inbound and outbound calls using your computer. ● You can customize your call control by integrating ViewCall Plus with other programs when ® PhoneBASIC is installed. UNIVERGE UM8000 U — 5 UIDE NTRODUCTION...
Messaging System Internal Phone Extension: __________________________________ Messaging System External Phone (calling from outside): _______________________ Personal ID: _______________________________________ Mailbox Manager URL: _______________________________________ Server Name or IP Address: _______________________________________ System Administrator Name: _______________________________________ System Administrator-Phone Number/Extension: ______________________________ 6 — I UNIVERGE UM8000 U NTRODUCTION UIDE...
If you do not save your changes before navigating away from a page, the change made might be lost. In this Chapter... Enrolling on the System ....................8 To enroll on the messaging system................9 UNIVERGE UM8000 U — 7 UIDE ETTING TARTED...
When the system informs you that your mailbox is set up, press to confirm your settings. If you do not press , your changes might be discarded. Congratulations, you are now enrolled with the messaging system. 8 — G UNIVERGE UM8000 U ETTING TARTED UIDE...
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If you want to be listed in the company phone directory, confirm that the List in the ■ phone directory check box is selected. If you do not want to be listed in the company phone directory, clear the check box. ■ UNIVERGE UM8000 U — 9 UIDE ETTING TARTED...
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Click Save. The Enrollment page closes and the Messages page appears. Congratulations, you have completed the First-Time Enrollment. 10 — G UNIVERGE UM8000 U ETTING TARTED UIDE...
Soft Key Delivery Options Menu ................20 Soft Key Change Delivery Menu ................20 Soft Key Call Screening Menu ................20 Soft Key Live Record Menu ..................20 Soft Key Live Monitor Menu ................... 21 UNIVERGE UM8000 U — 11 UIDE SING THE ESSAGING...
TASK TASK Check new messages Send a message Check old messages Change setup options Use these keys anytime TASK TASK Main menu Previous menu Answer Yes Answer No 12 — U UNIVERGE UM8000 U SING THE ESSAGING YSTEM OOLS UIDE...
This is the default language heard when you use a phone to interact with the messaging system and the Mailbox Manager pages. NOTE The language displayed in the interface is not the same as the language used for spoken voice messaging prompts. UNIVERGE UM8000 U — 13 UIDE SING THE ESSAGING...
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Logging off from Mailbox Manager returns you to the log in page. Any credentials stored on this computer are erased. The next time you open Mailbox Manager, you are prompted to resupply your logon credentials. 14 — U UNIVERGE UM8000 U SING THE ESSAGING YSTEM...
The Search page closes and returns you to the page where you clicked Search. The selected members or extension numbers automatically populates the field. NOTE On the Transfer|Screening page the Search for page automatically closes after selecting an extension to auto copy messages to. UNIVERGE UM8000 U — 15 UIDE SING THE ESSAGING...
Select either Microphone or Phone. If you select Microphone, a microphone must be connected to the computer. If you select Phone, you must type an Extension of a phone to use as the device. 16 — U UNIVERGE UM8000 U SING THE ESSAGING YSTEM...
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. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. UNIVERGE UM8000 U — 17 UIDE SING THE...
If your messaging system includes text-to-speech, you can hear your e-mail messages using a phone. The system plays any WAV file attachments, as well. See “Using a Phone to Check E-mail” on page 18 — U UNIVERGE UM8000 U SING THE ESSAGING YSTEM OOLS UIDE...
KEY TEXT ACTION Edit/Select Current greeting Switch active greeting CURR SWITCH Edit/Select Standard Edit/Select Alternate greeting greeting Edit/Select Busy greeting View previous menu BUSY BACK >>> View more options UNIVERGE UM8000 U — 19 UIDE SING THE ESSAGING YSTEM OOLS...
Resume recording Stop and save recording RESUME Stop and begin new Stop and erase recording REREC ERASE recording >>> Urgent message delivery View more options View previous menu BACK 20 — U UNIVERGE UM8000 U SING THE ESSAGING YSTEM OOLS UIDE...
Soft Key Live Monitor Menu KEY TEXT ACTION KEY TEXT ACTION Start a Live Monitor session Stop a Live Monitor session START CANCEL UNIVERGE UM8000 U — 21 UIDE SING THE ESSAGING YSTEM OOLS...
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Refer to your e-mail documentation for information about managing messages in your inbox. In this Chapter... Checking Messages ....................24 Reviewing Old and Archived Messages ..............27 Replying to Messages ..................... 29 Archiving Messages ....................30 Forwarding Messages to Another Subscriber .............. 31 UNIVERGE UM8000 U — 23 UIDE HECKING ESSAGES...
In Mailbox Manager, new messages are in bold font, while read messages are in normal font. Task Bar Subscriber Name Search Tabs Click to Play the Message Heard Message Select Messages New Messages 24 — C UNIVERGE UM8000 U HECKING ESSAGES UIDE...
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“Changing Message Playback Options” on page After listening to the message, you can save it as a new message, archive the message, or delete the message. Tabs Select List Select Individual Commands Messages UNIVERGE UM8000 U — 25 UIDE HECKING ESSAGES...
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Open the e-mail message that contains a file attachment. Double-click the attachment to open it. Voice messages are played on your computer speakers with your multi-media ■ software. Fax messages are displayed in your graphics viewer software. ■ 26 — C UNIVERGE UM8000 U HECKING ESSAGES UIDE...
Find the message you want to review and click Play to play a message. The message is played using the selected Playback Device. After listening to the message you can save the message as new, archive the message, or delete the message. UNIVERGE UM8000 U — 27 UIDE HECKING...
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To delete a message Select the message check box or use the Select list to select All messages, Archived messages, Read messages, or Unread messages. Click Delete. The selected messages are deleted. 28 — C UNIVERGE UM8000 U HECKING ESSAGES UIDE...
For example, if the icon displays (2), the message is archived for two days. After that, it is deleted the next time old messages are deleted from the system. A message can be archived again before its expiration date. 30 — C UNIVERGE UM8000 U HECKING ESSAGES UIDE...
Or, press to skip redirecting the message to other subscribers. After redirecting the message, follow the system prompts to handle the original message. UNIVERGE UM8000 U — 31 UIDE HECKING ESSAGES...
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Sending a Message to a Group ................. 42 Finding Out Who Has Not Received a Group Message ..........42 Sending Messages to Guest Subscribers ..............44 Sending Messages to a Remote Subscriber ..............45 UNIVERGE UM8000 U — 33 UIDE ENDING...
The message must be at least two seconds in duration or it will not be delivered. Press to re-record the message, or press to stop recording the message. Press to send the message to the subscriber’s mailbox. 34 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
Press to listen to the edited message. Repeat step 2 to make any other changes to the message. Press after editing the message. Press to send the message. UNIVERGE UM8000 U — 35 UIDE ENDING ESSAGES...
Press to start over, or press to stop recording. Press 5 4 * to mark the message as urgent. Press to send the message and return to the main menu. 36 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
Press 5 5 * to mark the message private. Press to send the message and return to the main menu. Repeat the steps above to leave another private message. UNIVERGE UM8000 U — 37 UIDE ENDING ESSAGES...
The message must be at least three seconds long to be delivered. Press to start over, or press to stop recording. Press 5 6 * to request a delivery receipt. Press to send the message and return to the main menu. 38 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
. For a P . M. delivery, press The messaging system confirms the date and time specified. Press to exit special delivery menu. Press to send the message and return to the Main Menu. UNIVERGE UM8000 U — 39 UIDE ENDING ESSAGES...
On the Messages tab, click the Sent items to review messages you have sent. Select the check box adjacent to each message you want to cancel. Click Delete. The selected messages are deleted. 40 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
After you select a name, The messaging system confirms that a copy of the message has been sent. Repeat step 5 for each additional recipient. Press to finish sending the message to additional subscribers. Repeat the steps above another leave another message for several subscribers. UNIVERGE UM8000 U — 41 UIDE ENDING ESSAGES...
After pressing the first few letters of a group name, pressing can reduce the amount of time the system takes to return group names. 42 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
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The system informs you that some members have not heard your last message. Press to review the message. Listen to the message or press to interrupt it. Press to listen to a list who has not heard the message. Press to stop the list. UNIVERGE UM8000 U — 43 UIDE ENDING ESSAGES...
Follow the system prompts to edit the message, set special delivery options, or address the message to others. Press to send the message. 44 — S UNIVERGE UM8000 U ENDING ESSAGES UIDE...
Follow the system prompts to edit the message, set special delivery options, or address the message to others. Press to send the message. UNIVERGE UM8000 U — 45 UIDE ENDING ESSAGES...
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Some NEC phone systems can use the Live Record feature. But the phone system must be configured and telephone keys programmed to enable this feature. Contact your system administrator to see if this feature is enabled.
Resume recording Stop and save recording RESUME Stop and start a recording Stop and erase recording REREC ERASE Urgent message delivery >>> View more options View previous menu BACK 48 — R UNIVERGE UM8000 U ECORDING ONVERSATIONS AND ONITORING ESSAGES UIDE...
Call the messaging system and log on. 7 7 9 Press to turn live monitor on or off. for Yes or for No after each question. Follow the system instructions, pressing UNIVERGE UM8000 U — 49 UIDE ECORDING ONVERSATIONS AND ONITORING ESSAGES...
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Changing a Message Group Name ................54 Adding or Deleting Message Group Members.............. 55 Listing Groups and Group Members ................57 Deleting Message Groups ..................58 Recording a Group Name ..................59 UNIVERGE UM8000 U — 51 UIDE ORKING WITH ESSAGE...
Sign in to the Mailbox Manager. Click the Groups tab. The Groups page appears, displaying the list of current groups. Click Add New Group. The Add New Group, page 1 of 2 page appears. 52 — W UNIVERGE UM8000 U ORKING WITH ESSAGE ROUPS UIDE...
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Click Close Window to close the Search for member page and return to the Add new group, page 2 of 2 page. Click Save and Return. The new group appears on the Groups page. UNIVERGE UM8000 U — 53 UIDE ORKING WITH...
Broadcast messages, which are heard by the entire group. Click Record Group Name to make a voice recording of the group name. ■ Click Save. The Groups: Group Name page closes, returning you to the Groups page. 54 — W UNIVERGE UM8000 U ORKING WITH ESSAGE ROUPS UIDE...
To delete a range of members, click the first member in the range to remove from ◆ the group. Then press SHIFT and select the last member in the range to remove UNIVERGE UM8000 U — 55 UIDE ORKING WITH...
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Click Delete. The updated group membership appears in the current members field on the page. Click Save. The Groups: <Group Name> page closes, returning you to the Groups page. 56 — W UNIVERGE UM8000 U ORKING WITH ESSAGE ROUPS UIDE...
However, you cannot view groups owned by other subscribers. Click the message group name to view the members of the group. Click the Groups tab to return to the Groups page. UNIVERGE UM8000 U — 57 UIDE ORKING WITH...
On the Groups page, select the check box next to the group you want to delete. Click Delete. NOTE When you delete a group, all the group messages, including archived messages, are automatically deleted. 58 — W UNIVERGE UM8000 U ORKING WITH ESSAGE ROUPS UIDE...
Paste from File. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. UNIVERGE UM8000 U — 59 UIDE ORKING WITH...
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Changing Alternate Greetings .................. 64 Switching Between the Standard and Alternate Greetings ..........65 Changing Busy Greetings ..................66 Turning the Busy Greetings On or Off................ 67 Using the System Default Greetings................62 UNIVERGE UM8000 U — 61 UIDE ORKING WITH REETINGS...
To return to using a default standard, alternate, or busy greeting after you have recorded a custom recording, you must delete the custom recording. Ask your system manager for assistance, or delete the greeting by using Mailbox Manager. 62 — W UNIVERGE UM8000 U ORKING WITH REETINGS UIDE...
Paste from File. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. UNIVERGE UM8000 U — 63 UIDE ORKING WITH...
Paste from File. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. 64 — W UNIVERGE UM8000 U ORKING WITH REETINGS UIDE...
If you select this option, but do not record a greeting, a system-generated alternate greeting is used. NOTE The standard and alternate greetings cannot both be enabled at the same time. Click Save. UNIVERGE UM8000 U — 65 UIDE ORKING WITH REETINGS...
Paste from File. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. 66 — W UNIVERGE UM8000 U ORKING WITH REETINGS UIDE...
The Standard Greeting must be enabled to use the Busy greeting. Select Enable busy greeting to turn on the busy greeting. ■ Clear Enable busy greeting to turn off the busy greeting. ■ Click Save. UNIVERGE UM8000 U — 67 UIDE ORKING WITH REETINGS...
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Turning Call Screening On or Off ................76 Changing Call Screening Options ................77 Turning Call Holding On or Off.................. 78 Listing Your Extension in the Directory ..............79 Automatically Copy Messages to Another Extension ............ 80 UNIVERGE UM8000 U — 69 UIDE HANGING AILBOX...
Type a new security code in the Enter new code field, then confirm the new security code by typing it in the Verify new code field. Click Save. The Change Security Code page closes. 70 — C UNIVERGE UM8000 U HANGING AILBOX ETUP PTIONS...
Paste from File. WAV files must be in the (AD) PCM audio format, with 16-bit audio sample size, 96-kbps bit rate, 1 (mono) channel and 8-kHz audio sample rate. No other formats are supported. UNIVERGE UM8000 U — 71 UIDE HANGING...
Example: If the directory displays three letters and the user Smith is changing the name to the letters SMI, the display will show P64. Press for Yes or for No to respond to system questions. 72 — C UNIVERGE UM8000 U HANGING AILBOX ETUP PTIONS UIDE...
Set the Old Message Order option: LIFO. (Last In First Out). The most recent message is played first. ● FIFO. (First In First Out). The oldest message is played first. ● Click Save. UNIVERGE UM8000 U — 73 UIDE HANGING AILBOX ETUP...
If you select My voice mail as a transfer option, you will not be able to select any screening options or allow callers to hold if the line is busy. Click Save. 74 — C UNIVERGE UM8000 U HANGING AILBOX ETUP...
You should speak with your system administrator before setting up a transfer to an external number to determine if any special numbers or settings are needed to dial an external number. Click Save. UNIVERGE UM8000 U — 75 UIDE HANGING...
To turn call screening on or off Sign in to the Mailbox Manager. Click the Transfer|Screening tab. Select Enable screening options to turn call screening on or clear to turn call screening off. Click Save. 76 — C UNIVERGE UM8000 U HANGING AILBOX ETUP PTIONS UIDE...
NOTE You can only select Play the caller’s name before connecting or Play the screened name in voice message. You cannot select both of these options. Click Save. UNIVERGE UM8000 U — 77 UIDE HANGING AILBOX...
Click the Transfer|Screening tab. Select the Allow incoming callers to hold check box to turn call holding on or clear the check box to turn call holding off. Click Save. 78 — C UNIVERGE UM8000 U HANGING AILBOX ETUP PTIONS...
Clear List in the phone directory to remove your extension from the directory. ■ Click Save. NOTE If you do not save your changes before navigating away, the changes are not saved. UNIVERGE UM8000 U — 79 UIDE HANGING AILBOX ETUP...
Select Message Auto Copy to and then: Type the extension number where messages are copied, or ■ Click Search to search for an extension. See “Using Mailbox Manager Search” ■ page 15 Click Save. 80 — C UNIVERGE UM8000 U HANGING AILBOX ETUP PTIONS UIDE...
Verify the information on the page is correct and click Save. If the information is not correct, See “Changing Notification Device Options” page Clear the Enable check box to disable the device. ■ Click Save. UNIVERGE UM8000 U — 83 UIDE HANGING ESSAGE OTIFICATION EVICE ETTINGS...
Do not use special characters, hyphens and parentheses, when typing the area code and phone number. If the notification number is 555-1212, type 5551212 or 555 1212, if an area code is required type 1235551212 or 123 555 1212. 84 — C UNIVERGE UM8000 U HANGING ESSAGE OTIFICATION...
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The Notifications - Device page closes and returns to the Notifications page. The Notifications page is updated to display the current information for each device. Click Save. Repeat steps 3 through 13 to modify another notification device. UNIVERGE UM8000 U — 85 UIDE HANGING...
When receiving a notification on the device, press on the device keypad. This turns off ❚ message notification on the device, and the messaging system suspends message notification for the last message received. 86 — C UNIVERGE UM8000 U HANGING ESSAGE OTIFICATION EVICE ETTINGS...
Turning Your E-mail Message Count On or Off ............93 Faxing an E-mail Message ..................94 Faxing All Messages in a Single Fax ................95 Changing Your E-mail Password ................96 UNIVERGE UM8000 U — 87 UIDE SING A HONE TO...
Remove forwarded messages from voice mail system. Configures ● the system, after forwarding a fax message to the e-mail system, to remove the message from the messaging system. 88 — U UNIVERGE UM8000 U SING A HONE TO HECK MAIL...
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Optionally, click Set saved e-mail password to change the password used to retrieve voice messages through e-mail. See “Changing Your E-mail Password” on page 96 information on changing your e-mail password. Click Save. UNIVERGE UM8000 U — 89 UIDE SING A HONE TO HECK MAIL...
Use these keys after a message TASK TASK Menu options Repeat message Save as new Reply to sender Check next message Delete message Archive message Hear time stamp Redirect message 90 — U UNIVERGE UM8000 U SING A HONE TO HECK MAIL UIDE...
If your password uses any letters, press , use the password table on page 92 to enter your password, then press While listening to the message, press to hear the other recipients. UNIVERGE UM8000 U — 91 UIDE SING A HONE TO HECK MAIL...
Call the messaging system and log on. Press 7 7 8 4 Press to turn on e-mail message count or press to turn off e-mail message count. UNIVERGE UM8000 U — 93 UIDE SING A HONE TO HECK MAIL...
When presented with the e-mail message you want fax, press Press to fax the message. Follow the system prompts. Press for Yes or for No after any questions. 94 — U UNIVERGE UM8000 U SING A HONE TO HECK MAIL UIDE...
Call the messaging system and log on. Press to fax your e-mail messages. Follow the system prompts. Press for Yes or for No after any questions. UNIVERGE UM8000 U — 95 UIDE SING A HONE TO HECK MAIL...
Type your password in the Enter new password field. Retype the password in the Verify new password field exactly as you typed it the first time, including any capitalization, spaces, or special characters. Click Save. 96 — U UNIVERGE UM8000 U SING A HONE TO HECK MAIL...
Print-to-fax. Fax documents to other subscribers, groups, personal database contacts, or ● recipients. In this Chapter... Receiving Faxes ..................... 98 Receiving All Faxes with One Call................99 Changing Fax Delivery Options................100 Changing Fax Greetings ..................101 UNIVERGE UM8000 U — 97 UIDE ORKING WITH AXES...
Click Save to save the fax to a file on your computer or on the network. ■ Click Cancel to cancel this action and return to the Messages page. ■ 98 — W UNIVERGE UM8000 U ORKING WITH AXES UIDE...
To receive all your faxes with one call Call the messaging system and log on. At the main menu, press to send all of your new faxes to your usual fax machine. UNIVERGE UM8000 U — 99 UIDE ORKING WITH...
Yes, or pressing for No. Press to change the delivery type for fax messages, then follow the system prompts, pressing for Yes, or pressing for No. 100 — W UNIVERGE UM8000 U ORKING WITH AXES UIDE...
Call the messaging system and log on. Press 7 4 9 to change your fax greeting. Follow the system prompts to change the greeting. Press for Yes or for No after any questions. UNIVERGE UM8000 U — 101 UIDE ORKING WITH AXES...
Internet. In most cases this requires the firewall to be configured to allow outside access to the messaging system. In this Chapter... Subscribing to a RSS Web Feed................104 Subscribing to a Podcast Web Feed ................. 105 UNIVERGE UM8000 U — 103 UIDE SING EEDS...
The RSS web feed page appears. The appearance of the RSS web feed page varies depending on the browser you are using. Follow the on-screen instructions to subscribe to the web feed. Click Subscribe to this Feed. Click Subscribe or Subscribe Now. 104 — U UNIVERGE UM8000 U SING EEDS UIDE...
To Subscribe to a Podcast Web Feed Sign in to the Mailbox Manager. Click the podcast icon. The podcast application automatically opens and a new subscription, with the message system name, is added to the subscription list. UNIVERGE UM8000 U — 105 UIDE SING EEDS...
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18, 26, 87, WAV files Yes/No Web administration console text-to-speech record with about web feeds subscribing to a podcast web feed subscribing to a RSS web feed unified messaging Y - Z User input Yes/No conversation UNIVERGE UM8000 U UIDE...