Table of Contents
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Read Chapter 1: Introduction, to:
• Learn about the VANGARD Mail system (page 1).
Read Chapter 2: Installing the Voice Mail, to:
• Install the Voice Mail hardware (page 8).
• Connect the Voice Mail to a laptop (page 19).
• Connect the Voice Mail to a phone system (page 22).
Read Chapter 3: Phone System Programming, to:
• Learn how to program your telephone system for Voice Mail (page 27).
Read Chapter 4: Programming the Voice Mail, to:
• Follow basic programming steps to get Voice Mail up and running (page 31).
Read Chapter 5: End-User Operation, to:
• Operate the Voice Mail (page 61).
Read Chapter 6: Options, to:
• Set up the Voice Mail to use HOSTKEY (page 68) and Link Mode (page 70).
Read Appendix A: Application Notes, to:
• Learn about several unique applications that show the Voice Mail's power and
flexibility (page 71).
VANGARD Mail
with i-Series
Quick Setup Guide
10.06
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Table of Contents
Related Manuals for NEC VANGARD i-Series
Summary of Contents for NEC VANGARD i-Series
- Page 1 Read Chapter 1: Introduction, to: • Learn about the VANGARD Mail system (page 1). Read Chapter 2: Installing the Voice Mail, to: • Install the Voice Mail hardware (page 8). • Connect the Voice Mail to a laptop (page 19). •...
- Page 2 No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions.
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Page 3: Table Of Contents
Table of Contents Chapter 1: Introduction ........... . 1 About the Voice Mail System . - Page 4 Chapter 3: Phone System Programming ........27 Overview .
- Page 5 For more information ............42 Assigning Answering Schedule Tables to Ports or Trunks .
- Page 6 Chapter 5: End-User Operation ..........61 Overview .
- Page 7 Appendix A : Application Notes ..........71 Overview .
- Page 8 Table of Contents VANGARD Mail/i-Series Quick Setup Guide TOC-...
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Page 9: Introduction
Chapter 1: Introduction Introduction About the Voice Mail System About the Voice Mail System VANGARD Mail Voice Mail System Welcome to the VANGARD Mail Voice Mail system! The cabinet of your Voice Mail will look like one of those shown in Figure 1. Cabinet P/N 17770 V A N -V 1 Cabinet P/N 17770A... -
Page 10: Types Of Voice Mail
The popular VANGARD Mail is the perfect mid-range voice mail for the growing business, The convenient wall-mountable cabinet is easy to access and quick to install. VANGARD Mail is remotely programmable via its internal modem, or can be programmed on-site from a customer provided PC, or through a telephone. -
Page 11: Digital Vangard Mail
Digital VANGARD Mail Base System available as: Part Number: Expandable to: VANGARD 4-Port Voice Mail System 17770-4PDIG 8 ports VANGARD 8-Port Voice Mail System 17770-8PDIG cannot be expanded Digital Expansion Cards VANGARD 4-Port Expansion Card P/N 17774ADIG A digital VANGARD Mail system requires 17770A cabinet (see Figure 1), which has two slots for port cards.The cabinet will accommodate two digital 4-port cards. -
Page 12: Specifications
Specifications Cabinet Dimensions Length: 12 inches Width: 8.75 inches Height: 2 inches Weight: 5 lb. Electrical Requirements Dedicated and grounded outlet (105 - 120 VAC, 60 Hz) VA Rating: 53 A UPS of 150 VA or larger is recom- mended Registrations FCC part 68;... -
Page 13: Installing The Voice Mail
Overview Chapter 2: Installing the Voice Mail Overview Overview This chapter tells you how to install your VANGARD Voice Mail. Specifically, you find instruc- tions for: Installation Requirements (beginning on page 6) Installing the Voice Mail Hardware (beginning on page 8) Increasing the Number of Voice Mail Ports (beginning on page 8) * Installing Analog Port Cards (beginning on page 8) * Installing Digital Port Cards (beginning on page 12) -
Page 14: Unpacking The Equipment
Installation Requirements Unpacking the Equipment Unpacking the Equipm en t Installation Requirements Unpacking the Equipment Unpack the Voice Mail equipment and make sure you have the following items: VANGARD Mail cabinet (P/N 17770 or 17770A) External power supply Wall-mounting template Ferrite bead (s) (one for a 2-port card, two for 4-port card) Diskette containing HOSTKEY software program (P/N 17776) -
Page 15: Digital Expansion Cards
Installation Requirements Unpacking the Equipment Digital Expansion Cards Availability: VANGARD Mail with software version 10.06 or higher. Also requires VANGARD Mail Cabinet P/N 17770A. Each digital expansion card (P/N 17774ADIG) provides up to four ports (There are no digital 2- port cards). -
Page 16: Increasing The Number Of Voice Mail Ports
Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Increasing the Number of Voice Mail Por ts Installing th e Voice Mail Hardware Increasing the Number of Voice Mail Ports When shipped, your analog VANGARD Mail has either two or four Voice Mail ports installed. A digital VANGARD Mail has four ports installed. - Page 17 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports To install analog port card(s) to increase the number of Voice Mail ports: If this is a new system, skip this step and go to step 2. If you have an existing VANGARD Mail System, you must shut down the Voice Mail before you install any cards: From the Main Menu, select SD.
- Page 18 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Remove the screw from the bracket (if present), and remove the bracket from the standoff (see the illustration below). Figure 4: Removing the Bracket from the Standoff In the table below, follow only the instructions that apply to both your current number of ports (From column) and the desired number of ports after the increase (To column).
- Page 19 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports WARNING Follow these steps exactly as stated. Failure to do so may result in damage to J11 on cabinet 17770 (or J7 on cabinet 17770A) on the motherboard. With the card held at an angle as shown in Figure 5, make sure that the RJ connectors are inserted in the openings marked for Ports on the cabinet.
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Page 20: Installing Digital Port Cards
Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Push down on the port card’s hole to seat the card firmly in the cabinet, as shown in the fol- lowing illustration. Voice Board For cabinet 17770, J11 and J1 should mate. - Page 21 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Port Connector Van-dig-card-01 Port Connector Figure 7: VANGARD Digital Port Card See Figure 8 for a layout of the cabinet. Ports Ports Ports Ports 1 & 2 3 & 4 5 &...
- Page 22 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Use a screwdriver to loosen the six screws that secure the cover to the cabinet. See Figure 9. Figure 9: Removing the Cabinet Cover Remove the cabinet cover. If you have an existing VANGARD Mail with analog port cards, you must remove them before you install any digital cards.
- Page 23 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports WARNING Follow these steps exactly as stated. Failure to do so may result in damage to J7 on the motherboard. With the card held at an angle as shown in Figure 11, make sure that the RJ connectors are inserted in the openings marked for Ports on the cabinet.
- Page 24 Installing the Voice Mail Hardware Increasing the Number of Voice Mail Ports Push down on the port card’s hole to seat the card firmly in the cabinet, as shown in the fol- lowing illustration. Voice Board Align holes should mate Figure 12: Seating the Card Firmly in the Cabinet Secure the card with two screws.
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Page 25: Placing The Voice Mail In The Proper Location
Installing the Voice Mail Hardware Placing the Voice Mail in the Proper Location Placing the Voice Mail in the Proper Location Placing th e Voice Mail in the Proper Lo cation Place the Voice Mail cabinet on a sturdy flat surface, or mount it on a wall. During placement, be sure to observe all requirements listed in the Site Requirements. -
Page 26: Grounding Vangard Mail
Installing the Voice Mail Hardware Placing the Voice Mail in the Proper Location Grounding VANGARD Mail If you have cabinet 17770A, you need will need to ground the Voice Mail. See Figure 13 for loca- tion of the ground lug. 14 AWG to Earth Ground COM1... -
Page 27: Connecting A Laptop To The Voice Mail
Installing the Voice Mail Hardware Connecting a Laptop to the Voice Mail Connecting a Laptop to the Voice Mail Connecting a Lapto p to the Voice Mail To connect a laptop computer to COM 1 on the VANGARD, you should use the VANGARD Mail null modem adapter for serial communication (P/N 17777). - Page 28 Installing the Voice Mail Hardware Connecting a Laptop to the Voice Mail Plug one end of the standard LAN style patch cable into COM1 on the VANGARD Mail as shown in Figure 16. WARNING Make sure you do not accidently plug the line cords for the phone system into COM1 or COM2 on the Voice Mail.
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Page 29: Setting The Communication Parameters
Installing the Voice Mail Hardware Connecting a Laptop to the Voice Mail Setting the Communication Parameters The Voice Mail is shipped to you with an internal modem. Your calling modem should be set to 2400 baud, 8 data bits, no parity, and 1 stop bit (2400, 8, N, 1). With software version 9.08 and higher, the modem mailbox number is 862 at default. -
Page 30: Installing Ferrite Bead(S)
Connecting the Voice Mail to a Phone System Installing Ferrite Bead(s) Installing Fer rite Bead(s) Connecting the Vo ice Mail to a Phone System Installing a Ferrite Bead on Each Line Cord On each line cord in your Voice Mail cabinet, you must install one ferrite bead. Ferrite bead instal- lation keeps the device in compliance with FCC Part 15 Regulations by controlling the Electro- Magnetic Interference (EMI) produced by your system. -
Page 31: Connecting Analog Vangard Mail Ports
Connecting the Voice Mail to a Phone System Connecting Analog VANGARD Mail Ports Connecting Analog VANGARD Mail Ports to the i-Series Connecting Analog VANGARD Mail Ports Availability: Analog VANGARD Mail version 9.08 or higher. To connect Voice Mail ports to an i-series phone system: Refer to the illustration below: Plug one end of the line cord (where the ferrite bead is connected) into the Ports 1/2 connec- tor. - Page 32 Connecting the Voice Mail to a Phone System Connecting Analog VANGARD Mail Ports Plug a surge protector into the dedicated and grounded electrical outlet. Plug the AC adapter into the surge protector. Plug the connector from the AC adapter into the 18VDC jack on the Voice Mail cabinet. Both the green PWR light and the yellow BUSY light will be lit.
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Page 33: Connecting Digital Vangard Mail Ports
Connecting the Voice Mail to a Phone System Connecting Digital VANGARD Mail Ports Connecting Digital VANGARD Mail Ports to the i-Series Connecting Digital VANGARD Mail Por ts Availability: Digital VANGARD Mail with version 10.06 or higher. To connect digital Voice Mail ports to the an i-series phone system: WARNING Make sure you do not accidently plug the line cords for the phone system into COM1 or COM2 on the Voice Mail. - Page 34 Connecting the Voice Mail to a Phone System Connecting Digital VANGARD Mail Ports Terminate the WHT/BLU - BLU/WHITE leads to the RED and GRN lugs in a 625 modular jack assembly. Repeat steps 1 through 4 for each pair of digital Voice Mail ports that you are connecting. WARNING Make sure you do not accidently plug the line cords for the phone system into COM1 or COM2 on the Voice Mail.
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Page 35: Phone System Programming
Overview Chapter 3: Phone System Programming Overview Overview Your phone system requires specific entries in several programs so that it integrates correctly with the Voice Mail. In addition, the phone system may need to have a piece of specific equipment or a certain software level in order for it to operate correctly with the Voice Mail. -
Page 36: Phone System Programming
Phone System Programming For i-Series (28i/124i/384i/704i) For i-Series (28i/124i/384i/704i) Phon e System Progr am ming Voice Mail Required Hardware and Software Availability: All analog VANGARD Mail versions Digital VANGARD Mail with version 10.06 or higher. Phone System Hardware and Software Requirements Hardware Each analog Voice Mail port requires one analog port on the ASTU card. -
Page 37: Optional I-Series Programming
Phone System Programming For i-Series (28i/124i/384i/704i) 1001 - Basic Extension Port Setup (part A), Item 5: Terminal Type (Use Phone Programming. Applies to Commonized Software and for any i-series with the digital VANGARD) Set all station ports used for Voice Mail as type 1. (Enables DTMF dialing into Voice Mail from Keysets.) For Digital VANGARD Ports: remember to program both the odd-numbered port and the next consecutive even port reserved by the system. - Page 38 Phone System Programming For i-Series (28i/124i/384i/704i) 0406 - COS Options, Item 57: Continued Dialing Enable Continued Dialing (1) for all extensions that will dial Voice Mail features. 0901 - Basic Trunk Port Setup (Part A), Items 14-17; Trunk Service Type Assign Service Type 4 to each trunk you want to ring into Voice Mail as a Direct Inward Line (DIL).
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Page 39: Programming The Voice Mail
Overview Chapter 4: Programming the Voice Mail Overview Overview This chapter provides instructions for programming the basic Automated Attendant and a few other important features. In a few easy steps you will have the basic VANGARD Mail customized for your communication needs. Specifically, you find information about: Initializing the Voice Mail for Your Phone System (beginning on page 33) Required Programming for the Voice Mail Ports (beginning on page 34) Installing Ports (page 34) - Page 40 Overview Modifying the Welcome Messages (page 49) Modifying the Dial Action Tables (page 50) Modifying the Instruction Menus (page 54) Recording Names for Subscriber Mailboxes (page 55) Customizing the Features for the Internal Modem (page 56) Selecting the Active Language (page 57) When you are finished with this chapter, use Chapter 3, Programming, in the VANGARD System Guide (P/N 17770INS10 or higher) to perform any other programming that you may need.
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Page 41: Initializing The Voice Mail
Initializing the Voice Mail Installing the Phone System Installing th e Phone System Initializing the Vo ice Mail Initializing the Voice Mail for Your Phone System Installing the Phone System If this is a new installation, you must specify the i-series in Voice Mail programming as the phone system that you actually connected to the VANGARD. -
Page 42: Required Programming For The Voice Mail Ports
Required Programming for the Voice Mail Ports Installing and Removing Ports from Service Installing and Rem oving Por ts fro m Ser vice Requ ired Programm ing for th e Voice Mail Por ts Required Programming for the Voice Mail Ports After you install a port card, you must install the Voice Mail ports in system software. -
Page 43: Mailbox Configuration With The I-Series
Default Setup for the Voice Mail Mailbox Configuration with the i-Series Mailbox Configur ation with th e Default Setup for the Voice Mail i-Series à Mailbox Configuration Once you initialize the VANGARD for the i-Series, the Voice Mail database is set up with the fol- lowing default mailboxes. -
Page 44: Shutting Down The Voice Mail
CTRL-ALT-DELETE on your computer. In addition, the reset will discon- nect any calls in progress and stop all call-processing activity. Press the Reset switch only when instructed to do so by NEC Technical Support. HDD - Hard Drive Status (Red) -
Page 45: Testing The Voice Mail Operation
Testing the Voice Mail Operation Testing the Voice Mail Operation Testing the Voice Mail Once VANGARD Mail has been installed and initialized, you should perform the following two tests to check Voice Mail operation. Test 1 (for the Automated Attendant): Call into a trunk that you have assigned to VANGARD Mail. -
Page 46: Modifying The Time And Date
Basic Voice Mail Programming Modifying the Time and Date Modifying the Time and Date Basic Voice Mail Progr am ming Modifying the Time and Date VANGARD Mail has an internal clock and calendar that must be set in order for the Voice Mail to work correctly. -
Page 47: Assigning Extensions To The Vangard Mail Ports
Basic Voice Mail Programming Assigning Extensions to the VANGARD Mail Ports Assigning Extensions to VANGARD Mail Ports Assign ing Extensions to the VANGARD Mail Ports For certain features to work properly, you must assign each Voice Mail extension number (in the phone system) to its corresponding VANGARD Mail port. -
Page 48: Checking The Default Automated Attendant
Basic Voice Mail Programming Checking the Default Automated Attendant Checking the Default Automated Attendant Checking the Default Autom ated Attendant Availability: VANGARD Mail has 16 Answer Schedule Tables and 100 Dial Action Tables. The Automated Attendant answers incoming calls using a mailbox. That is, the Voice Mail sends an incoming caller to a mailbox and plays, to the caller, the message that is recorded for that mailbox (e.g., Thank you for calling ABC company.) The default Automated Attendant uses 4 different Call Routing Mailboxes to answer incoming calls according to programmed schedules... -
Page 49: Default
Basic Voice Mail Programming Checking the Default Automated Attendant Default Figure 22: How the Default Automated Attendant Handles Calls Call rings into Voice Mail port 1 on Wednesday (a workweek day), 5:30 PM. To work with Voice Mail looks at AST 1, which is assigned to each port, to see which AST’s see pages Call Routing (CR) Mailbox &... -
Page 50: Modifications To Default
Basic Voice Mail Programming Checking the Default Automated Attendant Modifications to Default See the references to the left of the flowchart on the previous page. IMPORTANT This chapter shows you how to have Call Routing Mailboxes answer calls. To have other types of mailboxes answer calls, see “A Flowchart Sum- mary”... -
Page 51: Assigning Answering Schedule Tables To Ports Or Trunks
Basic Voice Mail Programming Assigning Answering Schedule Tables to Ports or Trunks Assigning Answering Schedule Tables to Ports or Trunks Assign ing Answering Schedule Tables to Ports or Trunks Availability: VANGARD Mail has 16 Answer Schedule Tables. As stated on page 40, you can assign an AST to a port or trunk. Here are some guidelines in figur- ing out how many ASTs you will need: If you want the Automated Attendant to answer all incoming lines in the same way, you need only 1 Answering Schedule Table. -
Page 52: For More Information
Basic Voice Mail Programming Assigning Answering Schedule Tables to Ports or Trunks For more information: See “Customizing Answering Options Using an Answering Schedule Table” Chapter 3: Programming in the VANGARD Mail System Guide. Chapter 4: Voice Mail Programming VANGARD Mail/i-Series Quick Setup Guide... -
Page 53: Completing The Ast Worksheet
Basic Voice Mail Programming Completing the AST Worksheet Completing the AST Worksheet Completing the AST Worksheet Before programming an AST, you should find out how many schedules the customer wants in that AST. That is, you should find out how many different company greetings the customer wants and at what time each one should take effect. -
Page 54: Programming
Basic Voice Mail Programming Completing the AST Worksheet Answering Schedule Table # _____ Schedule 1 Day (s) or Date __________ Schedule 11 Day (s) or Date __________ Schedule 1 Time __________________ Schedule 11 Time __________________ Schedule 1 Mailbox _______________ Schedule 11 Mailbox _______________ Schedule 2 Day (s) or Date__________ Schedule 12 Day (s) or Date __________ Schedule 2 Time __________________... -
Page 55: Creating And/Or Customizing The Call Routing Mailboxes
Basic Voice Mail Programming Creating and/or Customizing the Call Routing Mailboxes Creating and/or Customizing the Call Routing Mailboxes Creating an d/or Custom izin g the Call Rou ting Mailboxes Before you can program a mailbox number into an AST, you must make sure the mailbox exists. This step shows you how to create and/or customize the Call Routing Mailboxes you selected for the ASTs in Step 5. -
Page 56: Programming The Asts
Basic Voice Mail Programming Programming the ASTs Programming the ASTs Prog ram ming the AST s Once you are finished creating/customizing the Call Routing Mailboxes, you are ready to enter the AST worksheet data into the Voice Mail system. Default Modifications to Default Use the worksheet on page 46. -
Page 57: Modifying Welcome Messages
Basic Voice Mail Programming Modifying Welcome Messages Modifying Welcome Messages Modifying Welcome Messag es You must record a Welcome Message for each Call Routing Mailbox you placed in an AST. A Wel- come Message typically thanks the caller and identifies the company. A common Welcome Mes- sage for workweek mornings is: Good Morning. -
Page 58: Modifying The Dial Action Tables
Basic Voice Mail Programming Modifying the Dial Action Tables Modifying the Dial Action Tables Modifying the Dial Action Tables Availability: VANGARD Mail has 100 Dial Action Tables. You must customize the routing options for each Dial Action Table number you used on page 47. Remember: a Dial Action Table lets you assign a particular routing option to each dialpad key (0-9, *, and #). -
Page 59: Default For I-Series
Basic Voice Mail Programming Modifying the Dial Action Tables Default for i-Series The following lists the default values for DAT 1 for the i-Series. Routing Option: Key: Key 0 Action: UTRF (unscreened) Number: Key1 Action: UND (Undefined routing) Number: None Key 2 Action: Number:... -
Page 60: Modifications To Default
Basic Voice Mail Programming Modifying the Dial Action Tables Modifications to Default Enter this in Dial Action To assign this call routing option to Key Z: Action Table for Key Z: Transfer to a specific extension Action: TRF (screened) UTRF (unscreened) Number: Extension number... -
Page 61: Modifications To Default
Basic Voice Mail Programming Modifying the Dial Action Tables Modifications to Default If you are using more than 2 Dial Action Tables, you may want to make copies of this page so you have the number of forms you need. Dial Action Table # _____ Dial Action Table # _____ Key 0 Action______... -
Page 62: Modifying Instruction Menus
Basic Voice Mail Programming Modifying Instruction Menus Modifying Instruction Menus Modifying Instru ction Menus You must record an Instruction Menu for each distinct Dial Action Table number you used. For example, if you programmed two different Dial Action Tables, you will need to record two different Instruction Menus. -
Page 63: Recording Names For The Subscriber Mailboxes
Basic Voice Mail Programming Recording Names for the Subscriber Mailboxes Recording Names for Subscriber Mailboxes Recording Names for the Sub scriber Mailboxes You should record a name for each Subscriber Mailbox. The Voice Mail plays the name in voice prompts that would otherwise play the Subscriber mailbox or extension number. For example: Sup- pose you record the name “Joe Smith”... -
Page 64: Customizing The Features For The Internal Modem
Basic Voice Mail Programming Customizing the Features for the Internal Modem Customizing the Features for the Internal Modem Custom izing the Features fo r the Internal Modem To allow access to the internal modem, you must do the following: Create and customize a Modem Mailbox. Place the Modem Mailbox in a Dial Action Table (use the GOTO Action) or in an Answering Schedule Table. -
Page 65: Selecting The Active Language
Basic Voice Mail Programming Selecting the Active Language Selecting the Active Language Selecting the Active Language Availability: All VANGARD Mail versions. Your Voice Mail comes with pre-installed voice prompts in English and Spanish. English is pre- installed in two versions: North American English Mnemonic and North American English Numeric. -
Page 66: Selecting Languages
Basic Voice Mail Programming Selecting the Active Language ENGLISH.NDX Enter to number of the language you want to assign as the primary language (e.g., 1 for English Mnemonic) and press Enter. Enter the number of the language you want to assign as the secondary language (e.g., 4 for Spanish) and press Enter. -
Page 67: Other Programming
Basic Voice Mail Programming Selecting the Active Language Be sure to do so within 5 seconds; otherwise, the Voice Mail will reboot. You will see: The prompt files found in C:\ADPCM\OKI: ------------------------------------- 1- ENGISH.NDX 2- SPANISH.NDX 3- FRENCH.NDX 4- ENGL2.NDX Primary language (-Enter the number) : (1) ENGLISH.NDX >: To assign your primary language (referred to as Language 1 in other areas of Voice Mail Pro-... - Page 68 Basic Voice Mail Programming Selecting the Active Language Chapter 4: Voice Mail Programming VANGARD Mail/i-Series Quick Setup Guide...
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Page 69: Chapter 5: End-User Operation
Overview Chapter 5: End-User Operation Overview Overview This chapter tells you how end-users operate the VANGARD Mail. Specifically, you find instruc- tions for: Telling Subscribers About the Master Extension (page 62) Using the Voice Mail (page 62) Leaving a Message (page 62) Forwarding a Call to Your Mailbox (page 63) Transferring a Call to Your Mailbox (page 63) Recording a Call (page 64) -
Page 70: Using The Voice Mail
Using the Voice Mail With the i-Series With the i-Series Using the Voice Mail Telling Subscribers About the Master Extension Subscribers gain access to their mailbox by pressing the Message key at their extension. Or, the Subscribers can dial the Voice Mail master extension number and their mailbox number from any extension. -
Page 71: Forwarding Calls To Your Mailbox
Using the Voice Mail With the i-Series Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: Press idle CALL key (or lift handset at DSL/SLT) and dial *2. Press your Call Forward (Station) key (PGM 1006 or SC 851: code 1080). Dial Call Forwarding condition: 2 = Busy or not answered 4 = Immediate... -
Page 72: Recording Your Call
Using the Voice Mail With the i-Series Recording your call Keyset Press Voice Mail Record key (PGM 1006 or SC 851: code 1060) You hear two beeps and your Record key flashes. The beeps periodically repeat to remind you that you are recording. To stop recording, press the Voice Mail Record key again. -
Page 73: Checking Your Messages (Keyset Only)
Using the Voice Mail With the i-Series The message is recorded in your mailbox. Press SPK to cut off the message broadcast and send the call to your mailbox. Voice Mail records the entire message in your mailbox. Checking Your Messages (Keyset Only) To check your messages: Press CHECK Dial *0. - Page 74 Using the Voice Mail With the i-Series Chapter 5: End-User Operation VANGARD Mail/i-Series Quick Setup Guide...
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Page 75: Chapter 6: Options
Overview Chapter 6: Options Overview Overview This chapter tells you how to set up two options in your VANGARD Mail system. You do not have to set them up in order for your Voice Mail to work, but you may find that you want to use them in the futre. -
Page 76: Using Hostkey
Using HOSTKEY Using HOSTKEY Using HOSTKEY The HOSTKEY software program diskette (P/N 17776) is shipped with your VANGARD Mail. HOSTKEY offers you another way of communicating with and programming your Voice Mail sys- tem. Even more important: You can use HOSTKEY as a diagnostic tool to help troubleshoot your Voice Mail. -
Page 77: Running Or Installing Hostkey
Using HOSTKEY Running or Installing HOSTKEY You can now choose whether to run the HOSTKEY program on your laptop computer from the HOSTKEY diskette or to install HOSTKEY permanently on your laptop hard disk. Note: If you run the HOSTKEY program on your laptop, you will need to repeat this procedure every time you use HOSTKEY. -
Page 78: Using Link Mode
Using Link Mode Using Link Mode Connecting COM1 to a DCE Device for Using Link Mode To connect COM1 to a DCE device-such as an ONYX VS AUX module-and then to allow the use of the Link Mode feature, you will need to use a straight-through cable, wired as shown below. To DCE Device To Voice Mail To DCE Device... -
Page 79: Appendix A : Application Notes
Overview Appendix A : Application Notes Overview Overview This chapter describes several unique applications that show the flexibility and power of your Voice Mail System. Application Note ANV00004: One company, with the Automated Attendant only answering calls at night (page 72) Application Note ANV00005: One company, with the Automated Attendant answering calls during the day and at night (page 74) Application Note ANV00006: One company, with the Automated Attendant answering calls... -
Page 80: Application Note Anv00004
Application Note ANV00004 One Company, with Auto Attendant only Answering Calls At Night One Com pany, with Auto Attendant only Answering Calls At Night Application No te ANV00004 Problem: A company wants to have their “live” operator answer calls during the day and have the Voice Mail Automated Attendant automatically answer calls at night. - Page 81 Application Note ANV00004 One Company, with Auto Attendant only Answering Calls At Night Step 2. Assign Call Routing Mailbox 811 to Answering Schedules 1-4 in Answering Schedule Table 1. This will cause the Automated Attendant to use the same Welcome Message and Instruction Menu for each answered call.
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Page 82: Application Note Anv00005
Application Note ANV00005 One company, with Auto Attendant answering calls day & night One company, with Auto Attendant an swering calls day & night Application No te ANV00005 Problem: A company wants to have the Automated Attendant answer calls during the day and at night. The greeting (Welcome Message) and dialing options (Instruction Menu) available to callers will be dif- ferent in the day and at night. - Page 83 Application Note ANV00005 One company, with Auto Attendant answering calls day & night The default Instruction Menu is: “If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.”...
- Page 84 Application Note ANV00005 One company, with Auto Attendant answering calls day & night To record your Instruction Message for CRB 811: Call the System Administrator mailbox. Get Intercom dial tone. Dial Voice Mail master extension Dial System Administrator mailbox number Enter security code (if required) Dial S A (72) for the System Administrator Menu.
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Page 85: Application Note Anv00006
Application Note ANV00006 One company, with Auto Attendant answering calls day & night Application No te ANV00006 Problem: A company wants to have the Automated Attendant answer calls during the day and at night. The greeting (Welcome Message) and dialing options (Instruction Menu) available to callers will be dif- ferent in the day and at night. - Page 86 Application Note ANV00006 One company, with Auto Attendant answering calls day & night Schedule 4 is for weekends - Friday 5:00 PM to Monday 8:00 AM - Assigned to Call Routing Mailbox 814 (which uses Dial Action Table 2) The default Welcome Message is: “Thank you for calling.” The default Instruction Menu is: “If you are calling from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance.
- Page 87 Application Note ANV00006 One company, with Auto Attendant answering calls day & night This is the Instruction Menu that will play every weekday from 8:00 AM to 5:00 PM. Record an Instruction Menu similar to: “If you know the extension of the person you would like to reach, dial it now, press 1 for Sales or 2 for Service.”...
- Page 88 Application Note ANV00006 One company, with Auto Attendant answering calls day & night Step 5. Change the Dial Action Table for Call Routing Mailbox 811 to pro- vide the daytime dialing options. By default, Dial Action Table 1 does not provide routing options for the digit 1 (Sales) or 2 (Ser- vice).
- Page 89 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
- Page 90 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 *17770QSETI01* TEL: 203-926-5400 FAX: 203-929-0535 October 2001 cng.nec.com Printed in U.S.A. 17770QSETI01...