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Chapter 3
Managing Cisco SIP IP Phones
Viewing Status Messages
To view status messages that you can use to diagnose network problems, complete the following steps:
Press the Settings key. The Settings menu appears.
Step 1
Step 2
Highlight Status.
Step 3
Press the Select soft key. The Setting Status menu appears.
Step 4
Highlight Status Messages.
Step 5
Press the Select soft key. The Status Messages panel appears.
Step 6
To exit the Status Messages panel, press the Exit soft key.
Viewing Network Statistics
To view statistical information about the phone and network performance, complete the following steps:
Press the settings key. The Settings menu appears.
Step 1
Step 2
Highlight Status.
Step 3
Press the Select soft key. The Setting Status menu appears.
Step 4
Highlight Network Statistics.
Step 5
Press the Select soft key. The Network Statistics panel appears.
The following information is displayed on this panel:
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Rcv—Number of packets received by the phone; not through the switch.
Xmit—Number of packets sent by the phone; not through the switch.
REr—Number of packets received by the phone that contained errors.
BCast—Number of broadcast packets received by the phone.
Phone State Message—TCP messages indicating the state of the phone. Possible messages are:
Phone Initialized—TCP connection has not gone down since the phone was powered on.
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Phone Closed TCP—TCP connection was closed by the phone.
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TCP Timeout—TCP connection was closed because of a retry timeout.
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Error Code—Error messages indicating unusual reasons the TCP connection was closed.
Elapsed Time—Length of time (in days, hours, minutes, and seconds) since the last power cycle.
Port 0 Full, 100—Indicates that the network is in a linked state and has autonegotiated a full-duplex
100-Mbps connection.
Port 0 Half, 100—Indicates that the network is in a linked state and has autonegotiated a half-duplex
100-Mbps connection.
Port 0 Full, 10—Indicates that the network is in a linked state and has autonegotiated a full-duplex
10-Mbps connection.
Port 0 Half, 10—Indicates that the network is in a linked state and has autonegotiated a half-duplex
10-Mbps connection.
Accessing Status Information
Cisco SIP IP Phone Administrator Guide
3-43
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- Using the Command-Line Interface
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