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Using Hunt Groups
This section describes hunt groups. These groups consist of a group of
telephones set up to move an incoming call automatically from one
telephone to another until it is answered or until the caller hangs up.
If your telephone is a hunt group member, a hunt group call will
advance from your telephone to the next member only if your
telephone is busy, or if configured for no-answer advance, when the
call goes unanswered for a predetermined period. Note that your
system might have further restrictions, independent of hunt groups,
that affect to which telephones and under which conditions calls can
be advanced.
The communications server provides two types of hunt groups: pilot
and station. The next paragraphs describe these in more detail.
Pilot Hunt Groups
A pilot hunt group must be set up at the communications server by the
system administrator, who groups several telephones together under a
number called a pilot extension. The pilot extension can be either an
independent number not assigned to any actual telephone (a phantom
extension) or the extension of the first group member (a master
extension). A call to a pilot hunt group can only be directed to the pilot
extension.
If a member not at the master extension is called directly, the call is not
treated as a hunt call.
Your telephone can be a member of an unlimited number of pilot hunt
groups, but not of both a pilot and a station hunt group at the same
time.
A caller to a pilot hunt group cannot initiate a callback.
Station Hunt Groups
To set up a station hunt group, each person who wants to be included
sets up a destination, which is the next extension to be hunted. Calls to
that person's primary extension will then advance to his or her
destination.
Managerial Features 3-7
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