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Siemens HiPath 1100 User Manual
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Siemens HiPath 1100 User Manual

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Documentation
HiPath 1100
HiPath 1120, HiPath 1150, HiPath 1190
OpenStage 15 T
User Manual
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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Summary of Contents for Siemens HiPath 1100

  • Page 1 Documentation HiPath 1100 HiPath 1120, HiPath 1150, HiPath 1190 OpenStage 15 T User Manual Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Introduction

    Introduction Introduction The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and HiPath 1190. The features and operation of these systems are very similar. Their differenc- es stem from their capability regarding the number of extensions, external lines and op- tional modules available.

  • Page 3: Important Notes

    Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.

  • Page 4: Table Of Contents

    System support technician ........17 Using the HiPath 1100 Features....18 Considerations.
  • Page 5 Introduction Ending a Call ..........23 Seizure of a specific line .
  • Page 6 Introduction Functions used when receiving calls ...62 Answering calls ......... . . 62 Answering a call on hold .
  • Page 7 Features for programmable keys only on the HiPath 1100 Manager ......120 Storing a phone number in a programmable key ....121 Date and time settings .
  • Page 8 Introduction Practical guide ......131 Care of the telephone ........131 Troubleshooting .

  • Page 9: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 14.

  • Page 10: Openstage 15 T Rear Panel

    Getting to know your OpenStage phone OpenStage 15 T rear panel Power supply (if necessary) HiPath Country- specific cable Key Module Handset OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.

  • Page 11: Keys

    Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set volume lower and contrast brighter page 75. Turn loudspeaker on/off (with red LED key) page 21. Set volume louder and contrast darker page 75. Caller list key and Menu key Function when key is pressed Open mailbox (with red LED key) page 15.

  • Page 12: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module page 10. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: •...

  • Page 13: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeated- Example: To enter the letter "h", press the number key on the keypad twice.

  • Page 14: Display

    Getting to know your OpenStage phone Display Your OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 74. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode.

  • Page 15: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access service messages. Voicemail Press the mailbox key If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the stored messages.

  • Page 16: Caller List

    Getting to know your OpenStage phone Caller list Calls to your phone and numbers dialed from your phone are recorded chronologically in the caller list, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 10 outgoing calls, and the last 10 incoming calls in chronological order.

  • Page 17: Service Menu

    System support technician The support technician is the person responsible for programming your HiPath 1100. The support technician has all the necessary tools and infor- mation available in order to carry out his/her job.. Assistance with troubleshooting First contact your system’s support technician.

  • Page 18: Using The Hipath 1100 Features

    Using the HiPath 1100 Features Considerations The system telephone model used for describing all of the HiPath 1100 features is the OpenStage 15 T. For each usage procedure, please check the model of the system telephone in use. To ad- just device settings, consult the instruction manual.

  • Page 19: System Signaling Tones

    Using the HiPath 1100 Features System signaling tones During feature configuration, the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to phone number.

  • Page 20: Functions Used When Making Calls

    • The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed. When this is the case, there is no need to enter an external line access code to dial an external number ("Automatic Seizure of an exter-...

  • Page 21: Using The Speakerphone

    Functions used when making calls Step by step ...Using the speakerphone Handset on the hook. Press this key. For an internal call: Enter an extension number • (e.g., 11/101). • For an external call: Enter the access code to ac- cess an external line (e.g., 0) and the external num- ber you want to call.

  • Page 22: Using A Group Of External Lines

    Functions used when making calls Step by step ...Using a group of external lines An extension can originate external call or calls to a Master PABX through a group of external lines. Enter the number of the appropriate group of external lines to access an external line.

  • Page 23: Speaker

    Functions used when making calls Step by step Speaker This feature turns the speaker on temporarily to allow other people in the same room to participate in the con- versation. Inform the called party that the speaker is on. Required: Conversation using the handset. To activate Press this key.

  • Page 24: Speed Dialing

    [1] The numbers can also be stored while programming the system and may be accessed from any telephone. See Programming man- ual, the chapter on Main Configurations - speed dialing. To assign names to numbers, use the HiPath 1100 Manager.

  • Page 25: Programming Speed Dialing

    Functions used when making calls Step by step Programming speed dialing Programming Individual speed dialing The speed dialing numbers stored in the Individual speed dialing directory are only available for the exten- sion in which they were entered. These numbers can be updated, modified and deleted.
  • Page 26 Functions used when making calls Step by step Press until you see the abbreviated number you want. NEXT? If a number is already stored, the name will be indicated (if registered). Confirm to view the telephone number corresponding SEE EXTENSION NUMBER? to the speed-dial number.
  • Page 27 Functions used when making calls Step by step Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E." • Key "0" = enters a space. • Keys "1" and "#" = delete the last character entered.

  • Page 28: Phonebook Search

    Functions used when making calls Step by step Phonebook search A phonebook search or and alphanumeric search allows an extension to look up a person’s number by the per- son’s name when making a call. Required: Names were assigned to the speed dialing numbers recorded.

  • Page 29: Caller Lists

    Functions used when making calls Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional DELETE CHAR? Select and confirm. It deletes the last character that was entered If all characters are deleted, the first speed dialing entry will be displayed again.
  • Page 30 Name/Number of the call and/or Name/ Number called (MSN). The fields that should ap- pear in the display should be configured using HiPath 1100 Manager. Consulting the caller list Select and confirm. CALLER LIST? Enter the dialing code for looking up caller lists.
  • Page 31 Functions used when making calls Step by step Press this key. Replace the handset. Press this key. The LED goes off. Consultation about time of call and additional caller information Required: The desired record is shown in the caller list during the consultation.

  • Page 32: External Line Reservation

    Enter the external number you want to call. Wait for the call to be answered. Start conversation. [1] The way this feature is accessed depends of the System configu- ration. On HiPath 1100 systems only four external line reservations can be done simultaneously.

  • Page 33: For Internet Access

    Functions used when making calls Step by step For Internet access The line reservation for the Internet access feature al- lows an extension to have exclusive access to a specific external line. The remaining extensions will not be able to use this line while this feature is activated. However, this does not prevent the line from receiving incoming calls as usual.

  • Page 34: Callback

    Functions used when making calls Step by step Callback This makes it possible for a call to be made automatical- ly to an extension or external number (through a digital line) which is temporarily unavailable as soon as it be- comes is available.
  • Page 35 Functions used when making calls Step by step Press this key. The LED goes off. Wait for the recall. Answering a Recall Required: Recall is activated. << >> The telephone rings (a distinctive ring). The display shows "CALLBACK:.." and the number you CALLBACK: ..? want to call.

  • Page 36: Override

    Functions used when making calls Step by step Override The Override feature allows the user to override a con- versation. A beep signals that the conversation in progress has been overridden. Required: There is a conversation in progress at the call destination.

  • Page 37: Urgent Call/Callback When Busy

    Functions used when making calls Step by step Urgent call/Callback when busy The Urgent call feature is used when the extension be- ing called is busy. Required: The destination called is busy. Wait a few seconds until the display shows "CALL CALL WAITING! WAITING"...

  • Page 38: Hotline

    Functions used when making calls Step by step Hotline The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the sys- tem speed dialing as soon as the handset is lifted. Lift the handset. Press this key.

  • Page 39: Direct Communication Call

    Functions used when making calls Step by step Direct communication call This features activates sending voice messages to sys- tem telephones using the speakerphone). A message can be sent to an extension or a Call group (CG). When a message is sent, the called party hears a warn- ing signal before the message is played and the display shows the caller’s name and number.

  • Page 40: Handsfree Answerback

    Enter the external number you want to call. [1] This feature must be activated by the destination number during programming (see Programming an extension - auto-answering mode, in the Programming manual). [2] Settings must be configured on the HiPath 1100 Manager.

  • Page 41: Lcr Bypass

    Step by step Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Program- ming manual - Main Configurations - Warning Tone when LCR is not available).

  • Page 42: Acs

    Press this key. The LED comes on. [1] ACS does not affect emergency numbers when the user dials di- rectly. When a rule uses the overflow option, it may or may not change the dialing rule. Settings must be configured on the HiPath 1100 Manager.

  • Page 43: Timer For Outgoing External Calls

    Functions used when making calls Step by step Enter the code to access an external line (e.g., 0). Wait for an external line dial tone. Enter the external number you want to call. Wait for the call to be answered. Start conversation. When the LCR or ACS is activated, the exten- sions receive a false line tone for external dialing.

  • Page 44: Timeout For External Calls

    Functions used when making calls Step by step Timeout for external calls The "timeout for external calls" feature defines a time "credit" for an extension to make external calls. In other words, when the total time of the external calls made reaches the time limit set for calls underway, these calls will be interrupted and no further calls may be made un- til more time "credit"...

  • Page 45: View Timeout

    ”Conference” page 51 [1] The HiPath 1100 allows only one DISA call at a time. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call.
  • Page 46 Lift the handset. Call the HiPath 1100 by entering a DISA MSN number (see MSN DISA in the programming manual or the HiPath 1100 Manager) previously provided by a support technician).

  • Page 47: Using A Temporary Msn To Make A Call

    Functions used when making calls Step by step Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the keys” page 115"...

  • Page 48: Functions Used During Calls

    Functions used during calls Step by step Functions used during calls Consultation The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen- ing to the conversation.

  • Page 49: Transfer

    Functions used during calls Step by step Transfer The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. Select and confirm. TRANSFER? Enter the extension or external number.

  • Page 50: Toggle

    Functions used during calls Step by step If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... RETURN TO HELD CALL? Confirm. Enter the code to return to the first call. Wait to return.

  • Page 51: Conference

    Functions used during calls Step by step Conference The conference feature allows a third party to partici- pate in a conversation when a call is in progress. Three party call Required: A call must be in progress. Consult? Select and confirm. Select and confirm.

  • Page 52: Conference With More Than Three Participants

    Functions used during calls Step by step Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten- sion) may administrate up to 5 new participants (slave extensions).
  • Page 53 Functions used during calls Step by step Adding a participant Required: A conference with more than three speakers activated and the extension as master. The display shows the number of participants. Conf.:n participants Select and confirm. Add participant? Enter the extension (e.g., 12/102) or dial the access code for an external line (e.g., 0) then the number to be included in the conference.
  • Page 54 Functions used during calls Step by step Removing a participant The master extension can remove a slave extension at any time, while keeping the other participants in the conversation. Required: A conference activated and the extension as master. The display shows the number of participants. Conf.:n participants View conf parties? Select and confirm.
  • Page 55 Functions used during calls Step by step • If external call timer is activated and the master ex- tension leaves the conference, the timer stays acti- vated. When the time is up, the external lines will be disconnected but the other members of the confer- ence will keep talking.

  • Page 56: Parking

    Functions used during calls Step by step Parking The Parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call must be in progress. Press this key. Select and confirm. *56=Parking? Press this key.

  • Page 57: Common Hold

    Functions used during calls Step by step Common Hold Common Hold allows external calls to be placed on hold using a programmable key (”Programming the keys” page 115) configured with this option or using the display menu and retrieved from any extension that has a "Seizure of a specific line"...

  • Page 58: Suffix Dialing

    Functions used during calls Step by step Suffix dialing Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: The call is in progress and the system ac- cessed is ready to receive the information/codes. Enter the information requested by the answering ser- vice.

  • Page 59: Retrieving A Call On Hold

    Functions used during calls Step by step Retrieving a call on hold This allows a call waiting for a consultation to be recov- ered when the destination party of the consultation is busy or does not answer. Once the call is resumed, the destination is disconnect- Required: A consultation was made and the destina- tion is busy or does not answer.
  • Page 60 Functions used during calls Step by step Press the "Account code" key. Enter the Account code (a sequence of up to 10 digits from 0 to 9). If the Account code has not been configured using Hi- Path 1100 Manager or the option to validate the Account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits.
  • Page 61 It is also possible to configure the system so that it is either mandatory or optional to enter a Ac- count code at the start of the call. This setting can be made using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or pro- gramming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type).

  • Page 62: Functions Used When Receiving Calls

    The display shows the caller’s number, if Caller ID has not been blocked by the caller. On the HiPath 1100, if you record a name associated to the number, the name will also be displayed (if so configured by your system’s support technician).

  • Page 63: Answering A Call On Hold

    Functions used when receiving calls Step by step Answering a call on hold If there is an intermittent signal in the background when a conversation is in progress, it means there is a second or an urgent call being made to that extension. Required: A call must be in progress.

  • Page 64: Pickup

    Functions used when receiving calls Step by step Pickup Group The group pickup feature allows any group extension to answer a call that rings at a different extension belong- ing to the same group (Ask your system’s support tech- nician). Required: The extension rings briefly.

  • Page 65: Call Forwarding

    Functions used when receiving calls Step by step Enter the extension number (e.g. 11/101). Wait. Start conversation. Call forwarding This allows a call to be forwarded up to two times another extension or call group, or even for a configured external number.

  • Page 66: External

    Functions used when receiving calls Step by step External The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. ENABLE CALL FORWARDING? Select and confirm. Enter the code for call forwarding. Enter the number for accessing an external line: 1.

  • Page 67: For Fax/Did

    Functions used when receiving calls Step by step Enter the number for the: 1. Extension you want to call (e.g., 11/101). 2. UCD Subscriber group for voice mail (e.g., 790). 3. Call group (e.g: 770) 4. Access to an external line (e.g., 0) and the external destination number.

  • Page 68: Conditional

    Functions used when receiving calls Step by step Conditional Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI browser. The settings of the previous list or unconditional call forwarding will be replaced with the new list settings.

  • Page 69: Disabling Call Forwarding

    Functions used when receiving calls Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External Press this key. Select and confirm. MORE FEATURES? #11=FORWARDING OFF? Enter the code to deactivate call forwarding. Conditional Press this key.

  • Page 70: Do Not Disturb

    Functions used when receiving calls Step by step Do not disturb The Do not disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to continue making and calls. When the hand- set is lifted there is a distinctive dial tone to remind the user that the feature is activated.

  • Page 71: Voice Mail

    MWI (Message Waiting Indicator) from the external voice mail server. [1] This feature is only available when the HiPath 1100 is connected to a voice mail server. This can be an organization’s own internal serv- er or it can be part of the services provided by a local carrier. Voice mail Servers provide a wide range of features.

  • Page 72: Message Waiting Indicator (Mwi)

    MWI group (see Programming an extension - External MWI group in the programming manual). [2] For system telephones without a display, the signaling must be programmed using the HiPath 1100 System Manager application.
  • Page 73 Functions used when receiving calls Step by step Select and confirm. MAILBOX? SAVE? Confirm. Select and confirm. ANOTHER KEY? Programming a key as a MWI for the external server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal voice mail server.

  • Page 74: Activating Receipt Of An Internal Mwi

    Functions used when receiving calls Step by step Activating receipt of an Internal MWI When a subscriber group is programmed as a VMIe group interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see programming an exten- sion - VMIe group interface in the programming manu- al).

  • Page 75: Accessing A Mailbox

    Functions used when receiving calls Step by step Accessing a mailbox To access your mailbox, call the direct access number (Voice mail subscriber group) and follow the voice mail system prompts. You can also do the following: • Record/Change a greeting announcement to be played when there is a call.

  • Page 76: Leaving A Message

    Example: The HiPath 1100 receives a call from a user who is not at the company at that particular moment. The user’s extension is programmed to use the voice mail feature and forward the call to your mailbox.

  • Page 77: Entry Voice Mail (Evm)

    Functions used when receiving calls Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for "Entry voice mail". The support technician can configure up to 24 standard mailboxes, 2 of which are for forwarding (message for day/night service).

  • Page 78: Mailbox Greeting Configuration

    Functions used when receiving calls Step by step Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been autho- rized by the system’s support technician. Enter the code for "Entry voice mail" (default = 790) Enter the password for the mailbox (default = 1234).

  • Page 79: Checking You Personal Mailbox

    Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. In an external telephone Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s support technician (check with the support technician).

  • Page 80: Second Attendant

    Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. If your HiPath 1100 is configured "...Using Auto- matic Seizure of an activated external line" (con- sult the system’s support technician), press the Flash key before selecting your mailbox.

  • Page 81: Groups

    Functions used when receiving calls Step by step Groups A group consists of extensions linked by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call groups (CG) When a call to a Call group (CG) is received, it rings at all the extensions for that group.

  • Page 82: Hunt Group (Hg) And Call Group (Cg) Login And Logout

    Functions used when receiving calls Step by step Calling a Hunt group (HG) Enter the Hunt group number. • = Hunt groups (HG); Wait for the call to be answered. Start conversation. Hunt group (HG) and Call group (CG) Login and Logout Hunt group (HG) and Call group (CG) login and logout al- low an extension to join or exit one or more of its groups...
  • Page 83 Functions used when receiving calls Step by step Press the "GP LOGON/GP LOGOFF" key. If an X appears next to the group number (e.g., 770) it 770 X (Name) means that a ringing signal for this group is activated. If a name has been stored for this group, it will be dis- played (if configured by the system’s support techni- cian).

  • Page 84: Ucd Subscriber Groups

    Functions used when receiving calls Step by step Select and confirm. #=REJOIN ALL GROUPS? The ringing signal for all groups is activated again. Enter the code for "REJOIN ALL GROUPS". UCD subscriber groups Each UCD (Uniform Call Distribution) subscriber group is formed by a maximum of 32 extensions.
  • Page 85 Functions used when receiving calls Step by step GP LOGOFF? *401 Enter the code to login or logout of the UCD group. #401 Enter the code to login or logout of the UCD group. Press the "UCD GROUP LOGON/LOGOFF" key. If the extension belongs to more than one group Select and confirm.

  • Page 86: Available/Unavailable Agent For A Ucd Group

    Functions used when receiving calls Step by step Enter the UCD group number. • = UCD group; Confirm. The next number in the group will be dis- NEXT? played. Select and confirm. GP LOGON? The ringing signal for the group displayed is activated. GP LOGOFF? Select and confirm.

  • Page 87: Ucd Agent In Service/Out Of Service

    Functions used when receiving calls Step by step The display indicates that the agent is available. AVAILABLE The display indicates that the agent is unavailable. NOT AVAILABLE The message will only be shown if the extension is on the hook. UCD agent in Service/Out of Service This allows an agent to resume receiving calls in a group once he/she is available again.

  • Page 88: Show Queue Size To Ucd Agent

    Functions used when receiving calls Step by step Show queue size to UCD agent This shows the number of calls in the hold queue of the UCD agent for 5 seconds on the left of the first line of the display. Required: The extension should be logged in to the UCD group.

  • Page 89: Overflow Extension

    Functions used when receiving calls Step by step Overflow extension An overflow extension only receives calls when the ex- tension that was called is not available, that is, when it is busy, there is no answer, or the number called does not exist.

  • Page 90: Miscellaneous Functions

    Miscellaneous functions Step by step Miscellaneous functions Changing the password for the elec- tronic lock This is a security feature that protects against unautho- rized use by setting a personal password. Press this key. Select and confirm. *93=CHANGE PASSWORD? Enter the code to change the password. Enter the current 5-digit password for the electronic lock (default is 00000).

  • Page 91: Electronic Lock

    Miscellaneous functions Step by step Electronic lock The electronic lock allows the user to prevent unautho- rized persons from making calls from that particular ex- tension. When an extension is configured for using a special class of service (see Main Configurations – special class of service for blocked extensions, in the Programming manual) it will allow specific functions.

  • Page 92: Music On Hold

    Miscellaneous functions Step by step Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General program- ming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background music.
  • Page 93 Miscellaneous functions Step by step *9411 Enter the code to activate busy signaling. or . #9411 Enter the code to deactivate busy signaling. The display shows that this feature is activated. BUSY BY BUSY ON BUSY BY BUSY OFF The display shows that this feature is deactivated.

  • Page 94: Language/Country Settings

    Miscellaneous functions Step by step Language/country settings This allows you to configure the system specifically ac- cording to the country. Language and currency settings for the telephone dis- play can also be configured. Required: The extension has permission to use this feature.
  • Page 95 Miscellaneous functions Step by step Country Code Peru 75051002 Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594 Australia 99168546 United Kingdom 54721445 France 68141859...

  • Page 96: Relay

    Miscellaneous functions Step by step Relay The relay on the HiPath 1120 music module is used to con- trol all peripheral equipment, such as the door opener, etc. Press this key. *90= CONTROL RELAY ON? Select and confirm. *90= CONTROL RELAY OFF? Enter the code to activate or deactivate the relay.

  • Page 97: Relay Status Check

    If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was de- tected. If the alarm call is not acknowledged, a new at- tempt at a call will be made (as programmed) and the extension will ring again.

  • Page 98: Disabling A General Alarm

    Miscellaneous functions Step by step Disabling a general alarm If an alarm system has been activated, in addition to the alarm signal, it can be deactivated. #9414 Enter the code to deactivate a general alarm. Enter the access code (default is 31994). Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed...

  • Page 99: Deleting/Checking A Scheduled Time Reminder

    Miscellaneous functions Step by step For type 4 timed reminder Enter the day, month, hour, minutes (e.g., 05080830 for August 5, 8:30 a.m.). only Confirm. SAVE? or If you make a mistake: Select and confirm. All digits that were entered are de- PREVIOUS? leted and the display returns to the Time Reminder op- tions.

  • Page 100: Alarm Clock/Announcement Association

    Miscellaneous functions Step by step Alarm clock/Announcement association The alarm clock/announcement association allows you to associate an announcement to the scheduled time reminder feature. The second announcement of the voice mail will be used to be played at the answering of a timer reminder call.

  • Page 101: Cos (Class Of Service) Changeover

    Miscellaneous functions Step by step COS (Class of Service) changeover The COS changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service.

  • Page 102: Data Protection

    Miscellaneous functions Step by step Data protection The data protection feature prevents audio signals gen- erated by the system from affecting data equipment connected to the extension, such as faxes, modems, In- ternet connections or answering machines. Press this key. *490=CAMPON PROTECTION Select and confirm.

  • Page 103: Call Waiting Signaling Tone

    Miscellaneous functions Step by step Call waiting signaling tone With this feature you can block/allow a second call to automatically send a signal (call waiting) when a conver- sation is in progress. Required: The extension being called is busy. Press this key. Select and confirm.

  • Page 104: Room Monitor

    Miscellaneous functions Step by step Room Monitor The Room Monitor feature uses a telephone handset as a microphone to capture audio signals in a room. To activate Press this key. *88=BABYPHONE? Select and confirm. Enter the code to activate the Room Monitor feature. Lift the handset and position it towards the object to be monitored.
  • Page 105 DTMF . The telephone is not connected to the system. Connect to the HiPath 1100. Enter the DISA-MSN num- ber (ask your support technician). Wait for a continuous tone (if necessary, switch to DTMF) then enter your internal number and the lock’s...

  • Page 106: Night Service

    Miscellaneous functions Step by step Night service The night service feature activates DIDs on the night ta- ble. It can be activated or deactivated at any system ex- tension. When night service is ON - for example, at lunch time or after business hours-- all external calls are forwarded to a specified internal extension (Night destination).

  • Page 107: Call Forwarding When There Is No Answer On A Digital Line

    Miscellaneous functions Step by step Call forwarding when there is no answer on a digital line In some circumstances incoming calls over a digital line are forwarded to an Overflow extension after a speci- fied timeout. 1. When no MSN number is assigned to an extension number.

  • Page 108: Entrance Telephone - Door Opener

    Miscellaneous functions Step by step Entrance telephone – door opener This feature lets the system allow certain pre-pro- grammed extensions to order a door to open using an entrance telephone device equipped with door opening control. Required: The entrance telephone extension has per- mission to open the door.
  • Page 109 Miscellaneous functions Step by step Press this key. The LED comes on. Press the "OPEN DOOR" key once to call. Press this key. *61=Open Door? Select and confirm. Enter the code to open the door. note For the two options above, if the system has more than one entrance telephone installed and the extension had permission to open the door, the system will request the extension number of the entrance telephone.

  • Page 110: Activating System Programming

    [1] If the system’s serial port is connected to a modem with access to a telephony network, and the remote PC has a modem installed, remote configuration can be carried out using the HiPath 1100 Sys- tem Manager application. Ask your support technician how to do...
  • Page 111 [1] The system must be activated during a conversation by configuring certain parameters (see General programming - remote configura- tion in the Programming manual). For further information on how to use the HiPath 1100 Manager application refer to the instruc- tions in the Help file.

  • Page 112: Fax Received

    Miscellaneous functions Step by step The system will be available for remote configuration via the application for a specified time period. Fax received If the system has a Fax/DID Module and a fax machine, you can program a key to indicate when a fax was re- ceived.

  • Page 113: Executive/Secretary Function

    Miscellaneous functions Step by step Executive/secretary function If this function is available (consult your service person- nel) the following keys are configured on the executive telephone: • Call Forwarding Unconditional (to secretary). • Call Pickup group. • Temporary MSN with the executive’s private MSN (in case of using ISDN lines).

  • Page 114: Call Charge Consultation

    Miscellaneous functions Step by step Call charge consultation If call charges for calls made have been established, the system will have the ability to show the totals for the calls on the displays of system telephones. For the current call: The call charge is shown on the display at the end of the call (Standard) If you would like to see the charges while the calls are...

  • Page 115: Programming The Keys

    Programming the Keys allows the extension to attribute functions to the programmable keys of the OpenStage 15 and OpenStage Key Module 15. You can also do this with the HiPath 1100 Manager application . Procedure for programming the keys Press this key.

  • Page 116: Features For Programmable Keys

    Miscellaneous functions Step by step Select and confirm. ANOTHER KEY? The feature can now be activated by pressing the key. For features that can be activated or deacti- vated, such as "DO NOT DISTURB", simply press the appropriate key once to enable it and then again to deactivate it.
  • Page 117 Miscellaneous functions Step by step ”Anonymous Caller ID (Trace)” page 129 ”Message Waiting Indicator (MWI)” page 72 ”Override” page 36 ”LCR Bypass” page 41 ”Caller Lists” page 29 ”Hunt group (HG) and Call group (CG) Login and Lo- gout” page 82 ”UCD group login/logout”...

  • Page 118: Programming A Procedure Key

    Miscellaneous functions Step by step Programming a procedure key You can store numbers and functions that include more than one action, that is, you can assign multiple com- mands to a single telephone key. Thus it is possible, for instance, to store a ”Account code”...

  • Page 119: Printing Key Labels

    Operator Terminal functions. This service is available on HiPath 1100 Manager (Ad- vanced Configuration -> Programming the keys -> Print- ing key labels). It opens a Microsoft Word document with a label template.

  • Page 120: Features For Programmable Keys Only On The Hipath 1100 Manager

    DELETE KEY? Confirm. Press to exit. EXIT? Features for programmable keys only on the HiPath 1100 Manager Programmable keys can be set to enable the following features HiPath 1100 Manager: Feature Function Music on hold page 92...

  • Page 121: Storing A Phone Number In A Programmable Key

    Miscellaneous functions Step by step Storing a phone number in a programmable Programmable keys can also be used to store numbers that are used most often. System telephone with a display Press this key. Select and confirm. *91= PROG KEY? Enter the programming code a key.
  • Page 122 Miscellaneous functions Step by step System telephone without a display Enter the programming code a key. Select a programmable key. If the key is already as- signed, the programmed function will be overwritten. Enter the extension number (e.g. 11/101), external num- ber, Call group (CG) (for example: 770) or Hunt group (HG) (for example: 780).

  • Page 123: Date And Time Settings

    Miscellaneous functions Step by step Date and time settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display. Press this key. MORE FEATURES? Select and confirm.

  • Page 124: Admin Of Extensions Names

    Miscellaneous functions Step by step Admin of extensions names This allows you to insert, edit or delete the content of the following items: • System speed dialing; • The names of extensions and groups (HG, CG and EVM). Required: Use the first extension equipped with a tele- phone with display to enter administration mode.
  • Page 125 Miscellaneous functions Step by step Entering Letters Letter A Letter B Letter C Number 2 Letter D, and so on. Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E."...

  • Page 126: Pabx Trace Log

    PABX during a certain period. These events are defined while the system is being pro- grammed using the programming code (code 246) or using HiPath 1100 Manager. This information can be downloaded using the HiPath 1100 Manager so that the support technician can check the system.

  • Page 127: Special Functions For Isdn Lines

    Special functions for ISDN Lines Step by step Special functions for ISDN Lines Call forwarding on an ISDN line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/Attendant number of the switch or the original numbers of the participants (see pro- gramming manual - A31003-K1160-B804-*-, "no...

  • Page 128: Disabling Call Forwarding

    Special functions for ISDN Lines Step by step Select and confirm. All digits that were entered are de- PREVIOUS? leted and the display returns to the call forwarding op- tions. Disabling call forwarding EXT FORWARDINGOFF? Select and confirm. Enter the code to deactivate call forwarding. Enter the type of call forwarding wanted.

  • Page 129: Anonymous Caller Id (Trace)

    Special functions for ISDN Lines Step by step Anonymous Caller ID (Trace) Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after a call. However, it is critical that the handset remains off the hook.

  • Page 130: Using Features Provided By A Carrier Over An Isdn Network

    ISDN features can be activated by code in your country (ask your system’s technical sup- port personnel for further information). Siemens is not responsible for any damage/ costs that may be caused by improper use or handling (for example, abusive billing).

  • Page 131: Practical Guide

    Practical guide Step by step Practical guide Care of the telephone • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available).

  • Page 132: System Error Messages

    Practical guide Step by step System error messages This function indicates that an error has occurred in the system. The error is signaled on the keys and on the dis- plays of system telephones. Required: System telephone with a display. Select the flashing "SYS ERR MSG"...

  • Page 133: Display Messages

    Practical guide Step by step Display Messages This feature shows information on the telephone dis- play about actions performed by the user. Possible cause: ERROR ACK This message confirms that an error has occurred. Possible cause: CDR BUFFER FULL Memory space available for tickets is full. Tickets will be overwritten.

  • Page 134: Index

    Index Collect call barring ........88 Index Common Hold ..........57 Conference ..........51 Consultation ..........48 COS (class of service) changeover ..101 Account code ..........59 Acknowledging/deactivating a general alarm disabling a general alarm ...... 98 Data protection .........
  • Page 135 Index Functions used during calls recall ...... 48 ............34 Account code speed dialing .......... 59 ........... 24 common hold timeout for external calls .......... 57 ...... 44 conference Functions used when receiving calls ..........51 ..62 consultation answering calls ..........
  • Page 136 Programming the keys ......115 COS changeover ........101 finish key ..........119 data protection ........102 only on the HiPath 1100 Manager ..120 date and time settings ......123 printing key labels ........ 119 deactivating a feature ......103...
  • Page 137 UCD agent in Service/Out of Service ..87 Unanswered calls ........16 Urgent call/callback when busy ....37 Using a specific line ........23 Using a temporary MSN to make a call . 47 Using the features of the HiPath 1100 .. 18...

  • Page 138: Accessories

    Accessories Accessories The use of optionals improves performance and provides greater comfort for the user while s/he works. OpenStage Key Module 15 Features: • 18 additional freely programmable keys with LEDs; function, speed dial or line keys (one layer). • Key labeling by sheet of paper.

  • Page 139: Feature Codes

    Feature codes Feature codes Symbols Symbols Explanation Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep Lift/Replace the handset Start conversation X and Y Numeric variables Service menu Programmable key is ON Programmable key deleted Blinking programmable key <...

  • Page 140: Features

    Feature codes Description HiPath 1120 HiPath 1150 HiPath 1190 EVM - Default internal number EVM - Message ports 7491 and 7492 EVM - Virtual Ports 744 to 747 Fax/DID - Virtual message ports 740 to 743 USB/CAPI line Substitution for * and # 75 and 76 (accordingly) Features Features can be selected as follows:...

  • Page 141: Seizure Of An External Line

    Feature codes Feature Code Speaker Activate/deactivate speakerphone Activate/deactivate speaker *9414 Checking relay status *9495 Admin of extensions names PIN extension + OpenStage with system System Speed Dial or Extension/Group display) Seizure of an external line External call External call using a group of 890.899 j external line external lines...
  • Page 142 Feature codes Feature Code Individual speed dialing Programming CHANGE? wait for SAVE? number Handsfree answerback wait for Activation Handsfree answerback wait for Deactivation *80 j Direct communication call extension with system telephone wait for speak the message Internal call extension 770.

  • Page 143: Functions Used During Calls

    Feature codes Feature Code Callback does not answer RECALL? To activate (Extension does not answer or is busy) Wait. The telephone rings 2º) Wait Wait. The telephone rings Callback Deactivation Carrier *41 j MSN position or MSN number Using a temporary MSN to make a Call external line external number...

  • Page 144: Functions Used For Receiving Calls

    Feature codes Feature Code N *0 Recovering a Call on hold if busy or no answer Transfer Internal When an analog trunk pro- extension grammed as “Type of answer- ing signal” or a digital line is be- External ing used, you must wait for an [ <...

  • Page 145: Miscellaneous Functions

    Feature codes Feature Code *14 j Call forward no answer or extension, Voice mail group, call busy group Activation or external line Call forward no answer or #14 j busy Deactivation Do not disturb Activation Do not disturb Deactivation EVM: Consultation at the extensi- VM group password...
  • Page 146 #85 j Call group (CG) and Hunt group (if the extension belongs to group (HG) Logout more than one group) Room monitor (Babyphone) Music on hold *9410 Music Activation Music on hold #9410 Deactivation Remote configuration *992 HiPath 1100 Manager...
  • Page 147 Feature codes Feature Code Remote configuration 1) The local programming extension is talking to the re- using an MF telephone mote programmer: *991 Remote programmer must provide: password programming codes. 2) Remote programmer dials the system and is attend- ed by the Fax/DID feature: *95 j password Programming codes.

  • Page 148: Alarm Clock

    Feature codes Feature Code PABX Trace log #177 Stops Extended PABX Trace log *178 to enable Extended PABX Trace log #178 to deactivate Alarm clock *461 j Alarm clock time (for example 1230) Daily Alarm clock *462 j time (for example 1230) Daily, except weekends Alarm clock *463 j...

  • Page 149: Sub-Pabx

    Feature codes Feature Code Sub-PABX N *51 Flash on analog trunk 890.899 j Operation as Sub-PABX number of the line Functions for ISDN Lines Immediate call forwarding *641 j for MSN external line Activation Immediate call forwarding #641 for MSN Deactivation Call forward no answer, for *642 j...
  • Page 150 "*0" instead of "*57" d) Recovery of a parked call is done with sequence "*57" instead of "*0"; • Feature codes can be changed in the HiPath 1100 Manager. An expert should be consulted in this case.
  • Page 151 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-K1270-U115-1-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

This manual is also suitable for:

Hipath 1120Hipath 1150Hipath 1190

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