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Express5800/320Ma: Technical Reference Guide NEC Solutions (America), Inc. NR550...
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Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may be copied or used only as expressly permitted under the terms of the license.
Driver ATI Video Driver Virtual Technician Module (VTM) Mailbox Driver VTM Dump Driver srasata.sys Driver ftServer services 2. Express5800/320Ma System Features Administering an ftGateway Group Manually Managing MTBF Statistics Error Detection and Handling MTBF Calculation and Effects Displaying MTBF Information...
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Advanced Menu Advanced Processor Configuration Submenu I/O Device Configuration Submenu 5-10 PCI Configuration Submenu 5-13 Console Redirection Submenu 5-14 Monitoring Configuration Submenu 5-15 Security Menu 5-17 Boot Menu 5-19 Exit Menu 5-21 Summary Screen 5-22 Index Index-1 Express5800/320Ma: Technical Reference Guide...
The Express5800/320Ma: Technical Reference Guide provides technical reference information for Express5800/320Ma 3.2 GHz, 3.6 GHz, and Dual-Core systems. Audience This manual is intended for those who administer or troubleshoot Express5800/320Ma 3.2 GHz, 3.6 GHz, and Dual-Core systems. Notation Conventions This document uses the notation conventions described in this section.
For example: #include <iostream.h> The operation completed successfully. Getting Help If you have a technical question about Express5800/320Ma hardware or software, try these online resources first: • Online support from NEC Technical Support. You can find the latest technical...
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Preface Notices • All regulatory notices are provided in the site planning guide for your system. • Although this guide documents modem functionality, modems are not available for all systems. Ask your sales representative about modem availability. • ActiveService Network (ASN) is not currently available, but may be ordered in the future.
Chapter 1 ftServer Drivers and Services This chapter provides technical reference information about ftServer drivers ftServer services. ftServer drivers This section provides technical reference information for the Board Instance driver, Fibre Channel (FC) driver, SCSI port duplex driver, Intelligent Platform Management (IPMI) driver, ftServer ATI Video...
Virtual Technician Module (VTM) Mailbox Driver The sravtmmb.sys driver, the Virtual Technician Module (VTM) mailbox driver, is the Express5800/320Ma system’s primary communication interface with the VTM. The system typically uses the mailbox driver for firmware burns, device polling, and device configuration.
Express5800/320Ma systems have a layer of software fault-tolerant services that run as Windows-based services. These services constantly monitor for, and respond to, hardware problems. The name of each service is listed, followed by its executable name (as seen in task manager) and a short description.
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Express5800/320Ma hardware and software events. • Provider Manager (Srasvc.exe) provides enhanced reliability of ftSMC monitoring capabilities by isolating Express5800/320Ma system providers from faults in either Windows Management Instrumentation (WMI) or third party providers. • RAS (Sra_Ras.exe) handles connections to the ActiveService Network (ASN) hub for systems that do not have VTMs.
Administering an ftGateway Group Manually Normally, you use the ActiveService Manager to configure a system’s relationship to an ftGateway group. This ensures that NEC Technical Support database will match the configuration of your Express5800/320Ma’s ftGateway. See the Express5800/320Ma ActiveService Network Configuration Guide for information about configuring ASN connectivity using an ftGateway Group.
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1. Access the slave system that you want to remove from the ftGateway group. Start ftSMC. 2. In ftSMC, double-click the ftServer Configuration node to expand the child nodes beneath it. 3. Right-click the ActiveService Network icon and click Leave ftGateway Group. Express5800/320Ma: Technical Reference Guide...
Managing MTBF Statistics To remove an ftGateway group 1. Access the Express5800/320Ma gateway system. Start ftSMC. 2. Be sure to remove all slave systems from the ftGateway Group. 3. In ftSMC, double-click the ftServer Configuration node to expand the child nodes beneath it.
If the MTBF is less than the threshold, the system leaves the device in the Broken state. • If the MTBF is equal to or greater than the threshold, the system attempts to enable the device and return it to the DeviceReady state. Express5800/320Ma: Technical Reference Guide...
An out-of-service hardware device remains out of service until you clear the MTBF or change the MTBF threshold. Inserting a new device clears the MTBF. A value of 0 (Unknown) for MTBF: Current indicates that the device has not failed enough times to be able to calculate the MTBF. Express5800/320Ma System Features...
C A U T I O N Express5800/320Ma presets the MTBF thresholds. You should not modify them unless instructed to do so by NEC Technical Support or your service representative. If you change the MTBF threshold for a device, the device is not affected until another failure occurs.
Figure 2-1, when a hardware device fault or event occurs, the device’s driver sends those events to the Express5800/320Ma Policy service, which determines whether the events are significant or not. Significant events are forwarded to the Alarm service for processing. The dotted lines around the Maintenance and Diagnostic...
Retry 9: Wait 4 hours, and then try again. This is the 6th and last 4-hour wait. Retry 10: Wait 24 hours, and then try again. This is the 1st 1-day wait. ftServer Manager continues to make connection attempts every 24 hours. Express5800/320Ma: Technical Reference Guide...
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ASN connection three times with a 10-minute wait between attempts. If still unsuccessful, the original cycle resumes at the point it was interrupted with the next dial attempt occurring three hours later. Express5800/320Ma System Features...
ActiveRDRPlex The address of the path that is the current active RDR plex. AdapterDeviceName Express5800/320Ma part number and description of PCI adapter. ASN For Call-home Displays the numerical designation of the current active ASN configuration. VTMs and ftSMC obtain the parameters for a call home by reference to this property.
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VTM that is added to the system. Set to false by default. Availability The availability of the device. For the Express5800/320Ma embedded 7174 SATA controller, possible states are running with full power (value of 3), warning (4), test (5), degraded (10), power save (13-15 and 17).
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description Chipset: Mhz66Capable[1] Indicates whether the PCI bus operates at 66 MHz (True) or not (False). Chipset: NumberOfBuses The number of buses. Chipset: Total amount of system memory. TotalSystemMemoryMb Chipset: Type The type of chipset used in the CPU element.
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For systems equipped with VTMs. The IP address of the default gateway used for traffic that goes to a network for which the adapter has no route (for example, to NEC Technical Support or other service representative, in communication from the system to the adapter).
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description Diag Status: If diagnostic test(s) failed, the number of the diagnostic test(s) that FailingTestNumberr failed. Diag Status: The number of errors encountered. See the system event log for a NumberOfFailedTests description of the errors.
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ECC Info: SoftErrors Number of correctable errors detected. ECC Info: ThresholdExceeded Indicates whether an error threshold has been exceeded. If this property is false, nonzero counts should not be considered errors. ECC Info:TotalEccErrors Number of ECC errors detected. Express5800/320Ma: Technical Reference Guide...
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The range is 19 to 512 errors, and the default is 128. Enable Bringup Returns a CPU element to automatic return-to-service mode. Enabled If True, NEC Technical Support or your service representative designated by this ASN is allowed to dial in, and the ASN referenced in the ASN For Call-home property is allowed to call home.
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ASN through the external modem. Enabled by default. Valid values are True (enabled) or False (disabled). IDPROM: ArtworkRevision This type of PROM, located on boards manufactured by NEC Solutions (America), Inc, contains board identification information. IDPROM: ECOLevel This type of PROM, located on boards manufactured by NEC Solutions (America), contains board identification information.
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Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description IDPROM: ModelName This type of PROM, located on boards manufactured by NEC Solutions (America), contains board identification information. IDPROM: SerialNumber This type of PROM, located on boards manufactured by NEC Solutions (America), contains board identification information.
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C), millivolts (mV), revolutions per minute (rpm), or milliamperes (mA). LowResynchPriorityMbs The low value for I/O bandwidth to disk, a portion of which will be used for RDR disk resynchronization operation. The default value of this property is 5Mbps. 3-10 Express5800/320Ma: Technical Reference Guide...
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description LunFlushInterval Interval, in minutes, between flushes of the disk write cache. Default is 0, disabled. LunVerifyInterval Specifies the frequency with which information on physical disks that are configured as mirrors in an RDR virtual disk are compared to each other.
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Normally Type is set to Use Threshold, which indicates that the threshold value is used to determine whether to automatically bring the device back into service. The NEC Technical Support can set it to Never Restart or Always Restart. Name In ASN, the name or designation of each ASN Configuration node.
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description NegativeGoingHysteris A value added to a reading to determine if a threshold event has cleared. A value of 0 means that the event clears after the reading drops to one less than High Warning or Critical Threshold.
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Number of times that the system attempts to dial each number in the list of Phone Numbers when attempting to contact NEC Technical Support or your service representative. A value of 1 (the default) indicates that the system calls each phone number only once.
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description Op State: Reason The driver did not bring the element online. Bringup Failed Op State: Reason Parent device of this device is broken (for example, the parent I/O Parent Broken element for this adapter is broken).
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The component is online and is running in lockstep with one other Duplex component. This component is safe to remove. Applies to components that can be partnered. OPROMScanTime Specifies the maximum time that PCI Option ROM processing can take before the system is considered hung. 3-16 Express5800/320Ma: Technical Reference Guide...
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PCIFunctionNumber Function’s PCI function number. Phone Numbers Telephone numbers of NEC Technical Support or your service representative. The numbers can be from 10 to 120 characters long and they are in text-character format (for example, 9785551234). When attempting to connect to the ASN, a system dials each phone...
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PPP Password Password used to authenticate the system to the ASN when the system calls home or when a call back is made to the system. See the Express5800/320Ma ActiveService Network Configuration Guide. Preserve Alarm Whether or not to preserve alarms after they are transmitted. False (do not preserve) by default.
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description PwrDownBrokenCpuEnabled When a CPU element transitions to the Broken state, the system powers it down if this property is enabled (True). The default is enabled (True). PwrDownBrokenIoEnabled When an I/O element transitions to the Broken state, the system powers it down if this property is enabled (True).
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Specifies the time of day for the initial site heartbeat alarm (24-hour clock). Site ID An Express5800/320Ma system identification code supplied by NEC Solutions (America), Inc. You can obtain this code from a label that is affixed to the system. SizeMb The memory capacity of a DIMM, in megabytes.
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The product family name of the attached storage system. Support Phone Telephone number (1-866-269-1239) that you call to reach NEC Technical Support or your service representative. This number is for information only, as ftServer Manager does not use this number.
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Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description System: IDPROM: ECOLevel The engineering change level of a board. Board identification information is stored in IDPROM on boards manufactured by NEC Solutions (America). System: IDPROM: The EEPROM version. Board identification information is stored in EEPROMVersion IDPROM on boards manufactured by NEC Solutions (America).
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ftSMC Component Properties Table 3-1. ftSMC System Inventory Component Properties (Continued) Property Description Type of MTBF Defines how a threshold value is used when a device breaks. Usually set to Use Threshold, which means that the threshold value is used to determine whether to bring the device automatically back into service.
You are warned that shutting down this component may adversely affect performance and system fault tolerance, and you are prompted for confirmation. 3-24 Express5800/320Ma: Technical Reference Guide...
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Normally used to upgrade the CPU element BIOS. Issue Bus Reset Resets the bus. Normally, when a bus error occurs, the bus resets automatically. Typically, the NEC Technical Support initiates this action only when the bus does not reset after a bus error. Join ftGateway Adds a slave system to an existing ftGateway group.
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BringUp Options load is low. Send Inventory Sends a report of the system inventory to the NEC Technical Support or your Report service representative. The system inventory report consists of the details of the current information for all nodes, as shown in the ftSMC Details panes for each node.
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SELTime property. date and time with System Update BMC Updates the BMC firmware. See the Express5800/320Ma: Software Firmware Installation and Configuration Guide for details. Update Firmware Updates a device’s firmware (for example, the BIOS in the CPU element, or the firmware for storage enclosures or VTMs). Prompts you to enter the path of the file containing the updated firmware and copies the file to the appropriate location.
Chapter 4 System Alarm Messages The alarm messages for the various devices in Express5800/320Ma 3.2 GHz, 3.6 GHz, and Dual-Core systems are presented in several tables in this chapter. • Tables through list only the numeric alarm IDs (for example, 30100, 30101, and so on) for device state alarms and threshold alarms related to specific devices;...
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PCI adapter • PCI slot • Power supply • Processor • Sensor • Serial Storage Port • SMM (VTMs) • SMM battery (VTMs) • Temperature sensor • Voltage sensor • Current sensor • Uninterruptible power supply Express5800/320Ma: Technical Reference Guide...
SNMP Traps SNMP Traps Most alarms can also generate SNMP traps. Device state alarms generate an SNMP trap whenever a device state transitions to an online, broken, or offline state and whenever a device state transitions from one of these states. Sensor threshold alarms generate an SNMP trap whenever a sensor status improves or worsens to normal, warning, and critical states.
Alarm Message Send to Number from Send to Table 4-1 through Technical Pager Table 4-7 Alarm Message Support Email dev '%1' empty. – dev '%1' empty. – dev '%1' broken. dev '%1' broken: MTBF threshold exceeded. Express5800/320Ma: Technical Reference Guide...
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Device State and Threshold Alarms Table 4-8. Alarm Messages and Message Destinations (Continued) Alarm Message Send to Number from Send to Table 4-1 through Technical Pager Table 4-7 Alarm Message Support Email dev '%1' broken: diagnostics failed. dev '%1' broken: hardware incompatible. dev '%1' broken: holding dump.
I/O Adapter '%1' went empty 30010 – Include device unexpectedly. This may have inventory only. been caused by an unexpected loss of power. Unknown alarm ID %2 from 30014 Include device device '%1'. inventory only. 4-10 Express5800/320Ma: Technical Reference Guide...
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Miscellaneous Alarms Table 4-10. Miscellaneous Alarm Messages and Message Destinations (Continued) Send to Send Generate Alarm Technical Pager SNMP Alarm Message Support Email Trap Notes Unknown state/reason based 30015 Include device alarm. inventory only. Device: %1 Class: %2 State: %3 Reason: %4 One or more management 30016...
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The Alarm Service / Alert API 30035 – failed to generate and send an alert to your system's service provider. This alert may indicate a serious condition that requires attention. 4-12 Express5800/320Ma: Technical Reference Guide...
Chapter 5 BIOS Setup The ftServer Setup utility is the BIOS setup utility for your Express5800/320Ma 3.2 GHz, 3.6 GHz, or Dual-Core system. Although the ftServer Setup enables you to restore default system values navigating the setup screens and menus, exercise caution before changing BIOS settings.
Legend Bar Use the keys listed in the legend bar at the bottom of your menu to make selections or exit the current menu. Table 5-1 describes the legend bar keys and the legend bar key alternates. Express5800/320Ma: Technical Reference Guide...
Navigating and Using the ftServer Setup BIOS Setup Menus Table 5-1. Legend Bar Keys and Functions Key(s) Function F1 or ALT+H Display the General Help window. ESC or ALT+X Exit from the current menu. UP ARROW or DOWN ARROW Move the cursor up or down. RIGHT ARROW or LEFT ARROW Select a different menu.
Setup menu (see Figure 5-2). It provides helpful information that pertains to the selected field. The General Help window contains information that applies to all of the screens. To view the General Help window, press F1 or ALT+H. Express5800/320Ma: Technical Reference Guide...
Restoring Default Values Feature Restoring Default Values Feature During system boot, ftServer Setup tries to load the values saved in CMOS RAM. If those values are incorrect and cause the system boot to fail, you should reboot and press F2 to enter ftServer Setup. There, you can attempt to change the values that caused the failure, if they are known, or you can reset the default values.
ftServer Setup Menus Table 5-3 describes the features available from the Main menu. Table 5-3. Main Menu Features Feature Options Description System Time HH:MM:SS Sets the system time. System Date MM/DD/YYYY Sets the system date. Summary Screen Enabled If enabled, displays the Disabled names of system devices detected during...
Last State—The system returns to its last state: on or off. This is the default value. • Stay Off—The system remains off. Use the legend bar keys to make your selections and exit to the Main menu. Express5800/320Ma: Technical Reference Guide...
Main menu. N O T E The BIOS setup screens use several terms to refer to the same two serial ports: – Serial Port 1 – Serial Port 2 5-10 Express5800/320Ma: Technical Reference Guide...
ftServer Setup Menus Figure 5-5. I/O Device Configuration Submenu ftServer Setup Advanced I/O Device Configuration Item Specific Help Peripheral Serial Port 1: [Enabled] configuration Base I/O address: [3F8/IRQ 4] Serial Port 1 Connection: [Serial Connector] Serial Port 2: [Enabled] Base I/O address: [2F8/IRQ 3] Serial Port 2 Sharing [Disabled]...
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Keyboard repeat delay 1/4 sec Sets the delay time that the system 1/2 sec allows between the moment a key 3/4 sec is first pressed and the moment that 1 sec the system repeats the keystroke. 5-12 Express5800/320Ma: Technical Reference Guide...
ftServer Setup Menus PCI Configuration Submenu Select PCI Configuration from the Advanced menu to display the PCI Configuration submenu, which is shown in Figure 5-6. Use the legend bar keys to make your selections and exit to the Main menu. Figure 5-6.
ftServer Setup Menus Table 5-7. Console Redirection Features Feature Options Description Com Port Address Enabled Enables or disables the use of the Disabled port on the motherboard. Disabled by default. On-board COM A Redirects the console to Serial On-board COM B Port 1 or 2.
Monitoring monitoring. Disabled Disables the Option ROM Scan Monitoring feature. Option ROM Monitoring 60–1200 [seconds] Sets the timeout value, in seconds, Timeout of the Option ROM Scan Monitoring feature. Enter this value on the keypad. 5-16 Express5800/320Ma: Technical Reference Guide...
IPL or operating system upgrade procedure on a system. For more information, see the Express5800/320Ma: Software Installation and Configuration Guide. OS Boot Monitoring Numeric values Timeout value of the OS boot...
Set Supervisor Password [Enter] Set User Password [Enter] Password on boot: [Disabled] ↓↑ Help Select Item Change Values Setup Defaults ←→ Select Menu ESC Exit Enter Select Sub-Menu F10 Save and Exit 5-18 Express5800/320Ma: Technical Reference Guide...
ftServer Setup Menus Table 5-9 describes the Security menu features. Table 5-9. Security Menu Features Feature Options Description Supervisor Password Is DIsplays whether the Unset supervisor password is set or not. User Password Is DIsplays whether the Unset user password is set or not.
PLUS (+) key to go up the list and the MINUS (-) key to go down the list. Highlight the +Hard Drive option and press Enter to see the list of hard drives in the boot menu. 5-20 Express5800/320Ma: Technical Reference Guide...
ftServer Setup Menus C A U T I O N Be sure to list the hard drive first in the Boot menu, so that your system’s boot order is set to boot from the hard disk first. Exit Menu Select Exit from the Main menu, or press the Esc key as needed from anywhere in ftServer Setup, to display the Exit menu, which is shown in Figure 5-11.
Saves the displayed values for all features without exiting the ftServer Setup utility. Summary Screen If enabled on the Main menu, the Summary screen appears after the BIOS POST completes. The Summary screen shows all the BIOS configuration data. 5-22 Express5800/320Ma: Technical Reference Guide...
Index Index- Set MTBF Threshold, 2-6, 3-26 Set MTBF Type actions CPU board, 3-26 Add Physical Disk to RDR Virtual Set Primary, 3-26 Disk, 3-24 Set Priority, 3-26 Clear MTBF, 3-24 Set Rdr Lun Load Balancing, 3-27 Configure the ASN, 3-24 Set Resync Priority, 3-27 Create ftGateway Group, 2-1, 3-24 Start Slot Identification, 3-27...