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NEC SuperScript 1800 User Manual
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NEC SuperScript 1800 User Manual

NEC SuperScript 1800 User Manual

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S U P E R S C R I P T 1 8 0 0
USER'S GUIDE
Table of Contents
Index
July, 1999
808-878290-012A

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  • Page 1 S U P E R S C R I P T 1 8 0 0 USER’S GUIDE Table of Contents Index July, 1999 808-878290-012A...
  • Page 2 The NEC Technologies product(s) discussed in this document are warranted in accordance with the terms of the Limited Copyright 1999 Warranty Statement accompanying each product.

  • Page 3: Table Of Contents

    Operator Panel Features Windows 95 and 98 Operating Systems CHAPTER 2: GETTING STARTED Opening the Driver Properties Window Overview NEC SuperScript 1800 PCL6 Properties Safety Instructions NEC SuperScript 1800 PCL5e Properties Windows 95 and 98 PostScript Properties Selecting a Location...
  • Page 4 Printing Transparencies Understanding the Paper Path For Best Results Clearing Paper Jams Paper Jams in the Multipurpose Tray Area Printing Labels Paper Jams in 500-sheet Cassette Area Duplex Paper Jam in the Input Tray Area SuperScript 1800 — User’s Guide...
  • Page 5 Help From Your Dealer NEC Technical Support How to Contact NEC Ordering Supplies NEC Warranty and Service NEC Service Contracts SuperScript 1800 Printer Limited Warranty Warranty Period Warranty Coverage Warranty Support Obtaining Warranty Service Limitation of Damages and Implied Warranties...
  • Page 6 SuperScript 1800 — User’s Guide...

  • Page 7: Chapter 1 Introduction

    1,100 sheets of paper. configuration, and that your system is configured and The SuperScript 1800 has been designed to support all major operating properly. personal computer operating systems, including: DOS, ®...

  • Page 8: System Requirements

    1800 F UPER CRIPT EATURES Your SuperScript 1800 printer and software can operate using SuperScript 1800 printer features give you many ways to the following minimum system configurations. customize your print jobs. There is often more than one place to change the same printer setting. These include: Windows Operating System •...

  • Page 9: Energy Saving

    Chapter 5, “The Operator Panel,” provides you want to check the detail in a small file. instructions for using the printer’s Operator Panel. Energy Saving The SuperScript 1800 printer meets the requirements of the Environmental Protection Agency’s Energy Star SuperScript 1800 Computers program for printers.
  • Page 10 SuperScript 1800 — User’s Guide...

  • Page 11: Chapter 2 Getting Started

    CHAPTER 2 • Do not block or cover the ventilation holes on the side and back of the printer. GETTING STARTED • Unless otherwise indicated in this guide, do not attempt to repair or modify the printer yourself. • Read the installation instructions carefully before you plug in your printer, and follow all warnings.

  • Page 12: Unpacking

    (B). Unpacking the Printer Hand Grip The back of the printer should be facing you when you lift it! This printer weighs about note: Do not discard the box and 36 lbs. packing material. SuperScript 1800 — User’s Guide...

  • Page 13: Checking Printer Contents

    • Power Cord • Toner Cartridge Toner Cartridge QuickStart Guide Accessory Kit • SuperScript 1800 User’s Guide • SuperScript 1800 Solutions CD • ServiceXpress Brochure Not Included … To connect your printer, you need to provide the proper parallel and/or network cable.

  • Page 14: Identifying Printer Parts

    ARTS • Transfer Roller —transfers image to paper. Use the illustrations on the facing page to identify standard parts for the SuperScript 1800. • Toner Cartridge Area —holds Toner Cartridge. • Laser Brush —used to clean the laser beam window.
  • Page 15 Important Printer Parts FRONT VIEW TOP INTERNAL VIEW Paper Sensor Output Tray Transfer Roller Top Cover Toner Cartridge Area Operator Panel Laser Brush Multipurpose Tray Top Cover (Tray 1) Release Button Power Button Hand Grip 500-sheet Cassette (Tray 2) Paper Level Indicator BACK INTERNAL VIEW BACK VIEW Duplex Unit...

  • Page 16: Installing The Toner Cartridge

    Toner Cartridge. Close the Top Cover of the printer (F). Hold the cartridge horizontally and shake as shown about 10 times (C). Rock the Toner Cartridge forward and back several times (D). SuperScript 1800 — User’s Guide...

  • Page 17: Loading The 500-Sheet Cassette

    500- Pinch the top of the Right Corner Guide, lift slightly, and OADING SHEET ASSETTE slide the guide to the width of your paper (C). Paper size The 500-sheet Cassette (Tray 2) can hold up to 500 sheets of widths are embossed on top of the Back Paper Guide. medium weight paper—letter size (U.S.), legal, folio or A4.
  • Page 18 Load paper in this cassette print-side down. Squeeze the Paper Width Guide and slide it lightly against the paper as shown (H). Gently insert the 500-sheet Cassette into the printer (I). Paper Limit Line Metal Tab Do not overfill the cassette! SuperScript 1800 — User’s Guide...

  • Page 19: Connecting The Printer Locally

    ONNECTING THE RINTER OCALLY the other end of the Power Cord into a properly To connect the SuperScript 1800 printer locally we grounded outlet (C). recommend using an IEEE 1284-compliant bidirectional note: If you are running Windows 95 or 98 on your parallel cable that is no more than 6 feet in length.

  • Page 20: Connecting The Printer To A Network

    Turn on the printer. It may take up to a few minutes to ETWORK warm up. If you have a SuperScript 1800 with a NIC A network settings page will print out showing the installed, you can connect to an Ethernet network status of the printer.

  • Page 21: Chapter 3: Installing The Software

    SS1800\DISKETTE\WIN98\PCL6\DISK1 between the computer and printer and the status of a print Once Step 4 is completed, the NEC SuperScript 1800 PCL6 job. The Status Monitor cannot be used to monitor a printer printer driver can be used for printing.
  • Page 22 Using the NEC Meta Installer Installing Additional Software The NEC Meta Installer is a program that installs all the If you have already added some printer software, you can printer software without having to use Windows Plug-N- add the remaining programs at anytime.

  • Page 23: Removing Printer Software

    My Computer window. To remove the Status Monitor, PCL6, and PCL5e driver: 5. Double-click the NEC SS1800 icon to start the installer. 1. Click the Windows Start button, point to Programs , then As an alternative, right mouse button click on NEC...

  • Page 24: Software For Windows 3.1X

    PCL6 and PCL5e printer driver. NEC SuperScript 1800 window. Both can be installed from the SuperScript 1800 Solutions CD. Double-click the NEC SuperScript Uninstaller icon to NEC recommends using the PCL6 driver because of it’s begin the removal process.

  • Page 25: Installing The Software

    Printer Hardware Requirements Installing the SuperScript 1800 PPD To receive print jobs from a Macintosh computer, the printer The SuperScript 1800 PPD is installed from the SuperScript must be upgraded so that it can process the PostScript printer 1800 Solutions CD.
  • Page 26 SuperScript 1800 Series — User’s Guide...

  • Page 27: Chapter 4: Printer Software

    PostScript Printer Description (PPD) for The properties windows for the PCL6, PCL5e, and Windows creating and sending print jobs to the SuperScript 1800. This PostScript printer drivers can be opened from the Printers chapter describes those printer drivers and the PPD. This Folder or an application.

  • Page 28: Nec Superscript 1800 Pcl6 Properties

    NEC SuperScript 1800 PCL6 Properties • Graphics The NEC SuperScript 1800 PCL6 Properties window contains • Finishing tabs that divide the PCL6 driver properties into eight • Printer categories. • Overlays • General • Watermarks • Details The figures shown below display each tab in the •...
  • Page 29 The description will be displayed in the Printers Printing resolution: A printing resolution of 1200 dpi window. quality can be selected which uses NEC Sharp Edge A page separater can be selected so that your print job has its Technology (SET).

  • Page 30: Nec Superscript 1800 Pcl5E Properties

    • Device Options your print job. Using NEC Sharp Edge Technology, the printer resolution can be set to 1200 dpi quality. Figures on the next page display each tab in the NEC SuperScript 1800 PCL5e properties window.
  • Page 31 NEC SuperScript 1800 PCL5e Properties Window for Windows 95 and 98 Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default.

  • Page 32: Windows 95 And 98 Postscript Properties

    The spool settings control how the job should be sent to the printer—in small pieces, or as a single file. When sent as a single file, your computer can SuperScript 1800 — User’s Guide...
  • Page 33 Windows 95 and 98 PostScript Properties Window Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default. General Tab Details Tab Paper Tab...

  • Page 34: The Superscript 1800 Status Monitor

    The figures shown below display each tab in the SuperScript 1800 Status Monitor window. The SuperScript 1800 Status Monitor is an option that can be installed during or after the installation of any driver for While the Status Monitor is running, its icon can be seen in computers running the Windows 95 and 98 operating the status area of the Windows Task Bar.

  • Page 35: Windows Nt 4.0 Operating Systems

    Select Settings then Printers to open the Printers window. The Current State tab displays information, in a visual way, Select NEC SuperScript 1800 . The drivers will be about the connection between the computer and printer, and identified using PCL6, PCL5e, or PS in their name.

  • Page 36: Pcl6 Printer Driver

    • Printer problems, or for creating a file out of the print job. Figures shown on the next page display each tab in the NEC SuperScript 1800 PCL6 Properties window. ENERAL ROPERTIES The general properties provides commands for adjusting the most basic options for the driver and a print job.
  • Page 37 NEC SuperScript 1800 PCL6 Properties Window for Windows NT 4.0 Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default.
  • Page 38 INISHING ROPERTIES Figures shown on the next page display each tab in the NEC The finishing properties provides options for adjusting the SuperScript 1800 PCL6 Default window. page Layout for your print job.
  • Page 39 NEC SuperScript 1800 PCL6 Default Window for Windows NT 4.0 Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default.

  • Page 40: Pcl5E Printer Driver

    NEC SuperScript 1800 PCL5e Properties Window computers connected to the same the network. This will only The NEC SuperScript 1800 PCL5e Properties window work if the printer is directly connected to your computer. contains tabs that divide the PCL5e driver properties into six categories.
  • Page 41 NEC SuperScript 1800 PCL5e Properties Window for Windows NT 4.0 From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default. General Tab Ports Tab...
  • Page 42 Figures shown below display each tab in the NEC NEC SuperScript 1800 PCL5e Document Default Properties Window for Windows NT 4.0 From the upper right hand corner, click ? then click on a setting for more information.

  • Page 43: Windows Postscript Printer Driver

    NEC SuperScript 1800 PostScript Properties Window ECURITY ROPERTIES The NEC SuperScript 1800 PS Properties window contains If sharing has been activated, the security properties can tabs that divide the driver properties into six categories. control access to the printer.
  • Page 44 NEC SuperScript 1800 PS Properties Window for Windows NT 4.0 Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the setting values to their default.
  • Page 45 Setup, but with some additional options. application. NEC SuperScript 1800 PS Default Document Properties Window for Windows NT 4.0 Click the Help button to start the help system. From the upper right hand corner, click ? then click on a setting for more information. Click Restore Defaults to return the option values to their default.

  • Page 46: Windows 3.1X Operating Systems

    3. From the File menu, select Print to open the Print Setup Windows 3.1x operating systems. dialog box. • NEC SuperScript 1800 PCL6 printer driver 4. Assure that NEC SuperScript 1800 is selected in the Printers list. • NEC SuperScript 1800 PCL5e printer driver Click Properties to open the properties window.
  • Page 47 NEC SuperScript 1800 PCL6 Properties Window for Windows 3.1x Click the Help button to start the help system. Click Restore Defaults to return the setting values to their default. Paper Tab Graphics Tab FInishing Tab Printer Tab Overlays Tab Watermarks Tab...

  • Page 48: Nec Superscript 1800 Pcl5E Properties

    A watermark is text, such as “draft” or “confidential,” that is your print job. Using NEC Sharp Edge Technology, the added to the printed page. Use these properties to apply printer resolution can be set to 1200 dpi quality.
  • Page 49 NEC SuperScript 1800 PCL5e Properties WIndow for Windows 3.1x Click the Help button to start the help system. Click Restore Defaults to return the setting values to their default. Paper Tab Printer Quality Tab Fonts Tab Device Options Tab Windows 3.1x Operating Systems...

  • Page 50: Macintosh Operating Systems

    Open the document you want to print. From the File menu, select Page Setup to open the Page Setup dialog box. 4. Assure that NEC SuperScript 1800 is selected in the Format for drop-down list. Opening the Print Dialog Box To open the Print dialog box: 1.
  • Page 51 The Macintosh Page Setup Dialog Box Page Attributes PostScript Options Custom Page Default Macintosh Operating Systems...

  • Page 52: The Print Dialog Box

    The figures shown below display each property in the Print dialog box. The Macintosh Print Dialog Box General Properties Application Properties Background Print Properties Cover Page Properties Color Matching Properties Layout Properties Error Handling Properties Save as File Properties Printer Specific Options Properties SuperScript 1800 — User’s Guide...

  • Page 53: Chapter 5 The Operator Panel

    Operator Panel. you to read printer messages and change printer settings directly at the printer. The illustration below identifies the different areas of the Operator Panel. Status Display (LCD) Indicator Light—(Go/Continue Button) SuperScript 1800 Menu Panel Buttons Menu Item Continue Select/Cancel...

  • Page 54: Using The Operator Panel Buttons

    The “-” sign moves you to the previous value of the selected item’s values. An asterisk (*) at the right of the selection on the Status Display is used to indicate the saved value. SuperScript 1800 Series — User’s Guide...

  • Page 55: Using The Menu Tree

    Using the Menu Tree • Cycle through the first level menus using the Menu button. You can use the Operator Panel to set communications channels, print forms or pages, view usage reports, use • For second level choices use the Item button, then the special features, or change printer settings.

  • Page 56: Operator Panel Tasks

    (90.5° F / 32.5° C) or humidity (over 80%) weather conditions. Stopping a Print Job If you wish to stop a print job before it is complete, simply press the Cancel button while the printer is online. SuperScript 1800 Series — User’s Guide...

  • Page 57: Printing Information Pages

    Printing Information Pages The Status Display You can use the Operator Panel to print out important The Operator Panel status display is an LCD panel that information pages described below. shows status messages, media types, and menu selections. When the printer is performing a job, the Status Display PRINT MENU MAP indicates a printer status message.
  • Page 58 TRAY (N) continue. Amber light is on steady. Insert tray, (N) indicates tray number. TRAY(N) Tray indicated must be re-loaded with user-specified paper which is different LOAD (P) from the paper currently in tray. SuperScript 1800 Series — User’s Guide...
  • Page 59 Service Messages If a major problem occurs, the Operator Panel will display message preceded by an error message. CALL SERVICE The amber light will be on. You must call an authorized service representative to resolve this problem. Report the code when you call. This will assist in diagnosing the problem.

  • Page 60: Overview Of Operator Panel Menus

    Changes made from a software application override the user default settings made from the printer Several menus are available on the SuperScript 1800 to make Operator Panel. it easy for you to change printer settings. Some menus are displayed only if a specific option is installed in the printer.

  • Page 61: Operator Panel Menus

    Operator Panel Menus PRINTING MENU Use this menu to define settings related to printer input and The Operator Panel has seven main menus, described below. output, as well as the specific print materials you are using Factory default selections for each menu item setting are with your printer.
  • Page 62 Instead it shifts where the LAND (Landscape) means the printable area begins and printing is parallel to the long ends. edge of the paper. SuperScript 1800 Series — User’s Guide...
  • Page 63 CONFIG MENU Item Value Explanation Use this menu to configure a variety of printer features. LEFT-MGN 0.0” ~ 9.9” This menu item lets you select Item Value Explanation Landscape the left margin of the print materials. Units are in inches. PERSONAL AUTO Use to select the default...
  • Page 64 If OFF is selected, the press the Continue button printer will behave as if it to print. is processing the job, but nothing is printed. In this case, cancel the job and then re-send it. SuperScript 1800 Series — User’s Guide...
  • Page 65 JOB MENU Item Value Explanation Use this menu to configure the settings that affect the PCL emulation. P-TYPE PLAIN The P-TYPE setting lets you THICK specify the type of print Item Value Explanation THIN material installed in each tray. TRANSP.* TEXT Use the printer’s Sharp Edge Select PLAIN if the print...
  • Page 66 When it is set to OFF, the printer sends one XON when it can accept more data or when it is online. The printer does not send XONs every second while the printer is online and ready for more data. SuperScript 1800 Series — User’s Guide...
  • Page 67 This menu is only available when the Network Interface automatically printed. The Card is installed in your printer. The individual menu items number of lines can range from are explained in the SuperScript 1800 Network Guide. 5 to 128 lines per page. PITCH 0.44 ~...
  • Page 68 PS MENU SERVICE MENU This menu is only available if the SuperScript 1800 PostScript Use this menu to print a Fuser Cleaning page. 2 Upgrade Kit is installed in your printer. Item Value Explanation Item Value Explanation FUSER This menu item represents the...

  • Page 69: Chapter 6: Using The Printer

    CHAPTER 6 SING THE ULTIPURPOSE The Multipurpose Tray (Tray 1) can hold up to 100 sheets of USING THE PRINTER medium weight paper. Label sheets, transparencies, and envelopes can also be loaded into the Multipurpose Tray. Instructions for loading these other media are provided later in this chapter.

  • Page 70: Loading Paper

    Directions continued on next page. Tray Front Lever Envelope Side Guide 1 Guide Caution! There is a tight spring attached to the tab on Side Guide 1. Avoid accidents by not pulling up too hard on the tab. SuperScript 1800 — User’s Guide...
  • Page 71 6. Place the paper into the tray (F). Do not overfill tray. Use the label inside the tray as a guide (G). note: Load the paper with the side to be printed facing Move Side Guide 2 to fit against the paper stack (H). down! This is opposite of the Multipurpose Tray (Tray 1).

  • Page 72: Duplex Printing

    Click on the OK button. DUPLEX SuperScript 1800 Menu Item Continue Select/Cancel Value For duplex printing from the Multipurpose Tray (Tray 1) load the first sheet face down. The top of the sheet must be toward you. SuperScript 1800 — User’s Guide...

  • Page 73: Manual Printing

    (A). Paper sizes specified in the printer driver and on the 3. Press the Go/Continue button on the Operator Panel Operator Panel should match. when you are prompted (B). SuperScript 1800 Menu Item Continue Select/Cancel Value...

  • Page 74: Printing Envelopes

    Caution! Do not use envelopes that have fasteners, snaps, or windows. Also, do not use envelopes that seal with peel-off strips or pressure-sensitive adhesives. Printing on such envelopes can damage the printer. MP Paper Guide SuperScript 1800 — User’s Guide...

  • Page 75: Loading Envelopes Into The 500-Sheet 2Nd Cassette

    Loading Envelopes into the 500-sheet 2nd mark. Otherwise, lift up on the back side of the guide and move it forward (D). Cassette Lift the tab on the top of Side Guide 1 and slide it to the 1. Remove the tray from the cassette unit (A). envelope size indicated on the tray bottom.
  • Page 76 Squeeze the tab on the Envelope Guide and lift slightly adjusting to the envelopes’ length (F). Envelope Guide Side Guide 2 Remember to reset the lever back into its locked position before you print regular paper! SuperScript 1800 — User’s Guide...

  • Page 77: Printing Envelopes From The Printer Driver

    Printing Envelopes From the Printer Driver Printing Envelopes Manually From the Operator Panel 1. Format your envelopes in your computer application. 2. Set your application to print width-wise on the envelope Follow the directions below to print envelopes manually and select the Multipurpose Tray (Tray 1) or optional 500- from the Multipurpose Tray.

  • Page 78: Printing Transparencies

    Adjust the MP Paper Guide to the transparencies. • The best quality printing will be inside a 10 mm border around the edge of the transparency. Do not fan transparencies! MP Paper Guide 10mm Best Print Area SuperScript 1800 — User’s Guide...

  • Page 79: Printing Labels

    Avoid label sheets that have the backing sheet material RINTING ABELS exposed. Do not use label sheets with some labels already Print labels as you would paper from the Multipurpose Tray removed. (Tray 1). Keep in mind that printing labels, envelopes, thick paper, or transparencies takes slightly longer than plain Be careful to align the label sheets in the Multipurpose Tray.
  • Page 80 SuperScript 1800 — User’s Guide...

  • Page 81: Chapter 7 Maintaining Your Printer

    VERVIEW • Do not use alcohol-based cleaners on the printer exterior. The SuperScript 1800 printer is designed for easy use and They may damage the plastic case. maintenance.This chapter explains basic maintenance and •...

  • Page 82: Replacing The Toner Cartridge

    5. Facing the front of the printer, gently place the new Toner The SuperScript 1800 Toner Cartridge will print Cartridge inside (E) and close the printer (F). approximately 8,000 pages before it needs to be replaced. To...

  • Page 83: Cleaning The Printer

    Turn off the printer. Open the Top Cover (A). LEANING THE RINTER Remove the Toner Cartridge (B) . Clean the printer about every month. A thorough cleaning Using a soft lint-free cloth, gently wipe the internal toner consists of wiping out the inside Toner Cartridge area, cartridge area (C) .
  • Page 84 7. Using a clean soft cloth, wipe off any stains or dust from sheet from the Operator Panel (see page 50). the printer’s exterior (G). note: Do not use strong solvents or abrasive cleansers on plastic parts of the printer. SuperScript 1800 — User’s Guide...

  • Page 85: Moving The Printer

    If applicable, remove the printer from the 500-sheet 2nd OVING THE RINTER Cassette and place it on a sturdy surface or cart (C). Follow the procedure below when moving the printer. If you are shipping your printer, repack it in its original 1.
  • Page 86 SuperScript 1800 — User’s Guide...

  • Page 87: Chapter 8: Printer Options

    Printer Options 500-sheet 2nd Cassette Order Number: 20-140 VERVIEW There are six available options for upgrading your SuperScript 1800 printer to help meet your printing needs and requirements. PostScript Level 2 Upgrade Kit • 500-sheet 2nd Cassette Order Number: 1802 •...

  • Page 88: Installing The 500-Sheet 2Nd Cassette

    4. Put the 500-sheet 2nd Cassette next to the printer. Installing the 500-sheet 2nd Cassette Connector note: The Operator Panel and the Properties Window for each printer driver refers to the 500-sheet 2nd Cassette as Tray 3. SuperScript 1800— User’s Guide...

  • Page 89: Accessing The Printer Controller Board

    To access the Controller Board: CCESSING Turn off the printer. RINTER ONTROLLER OARD Pull out the 500-sheet Cassette tray (A). The printer Controller Board manages and controls all 3. Disconnect all cables from printer. printer functions. It is also the place where all the upgrade kits, described later in this chapter, are installed.

  • Page 90: Printer Memory Upgrade

    3. Figure (A) shows the controller board and the location of Your SuperScript 1800 printer comes with 12MB of memory, 2 SIMM slots used for printer memory. and can be upgraded to 132MB using 60ns, or faster, 72-pin EDO DRAM SIMMs.

  • Page 91: Postscript Level 2 Upgrade

    Position the SIMM into the slot so that the notch is at the CRIPT EVEL PGRADE bottom (C). (Order No. 1802) Snap the SIMM into position (D). Install the PostScript Level 2 Upgrade for computers that Use the procedure in Step 1 as guide to replace printer must send their print jobs as PostScript files.

  • Page 92: Irda And Serial Interface Upgrade

    To use IrDA, your computer must be running Windows 95 or printer’s IrDA and serial ports, and how to configure your 98, have an IrDA interface, have an IrDA driver, and the NEC computer’s operating system for using these connections.
  • Page 93 3. Follow the instructions supplied with your computer’s infrared adapter to configure your computer for use. 4. Open the Details tab of your printer driver properties window (see Chapter 4, “Printer Software,”for more information). 5. From the Print to the following port drop-down list, select Infrared Serial (COM) Connection Port Infrared Printer (LPT) Port .

  • Page 94: Apple Localtalk And Serial Interface Upgrade

    LaserWriter 8 driver. Remove the printer side cover and access the printer 7. Click Create to setup the printer. When created, the NEC Controller Board as described on page 83. SuperScript 1800 icon will appear on the desktop.
  • Page 95 To complete the serial connection: From the Print to the following port drop-down list, select COM 1 or COM 2 . The selection is based on which note: The serial port on the interface card is reserved port the serial cable is connected to. for computers running Windows 95 or 98.

  • Page 96: 10/100Base-Tx Network Interface Upgrade

    Use the procedure in Step 1 as guide to replace printer the NIC. For information about configuring the printer for side-panel, 500-sheet Cassette, and printer cables. the NIC, see the NEC SuperScript 1800 Network Configuration Connect Category 5 network cable to NIC. Guide.

  • Page 97: Chapter 9: Troubleshooting

    CHAPTER 9 IMPLE ROUBLESHOOTING Here are some simple resolutions to occasional printer TROUBLESHOOTING problems. Problem Solution VERVIEW Power light is off Check that the power cord is plugged This chapter tells you how to resolve problems with your into a live power outlet and the printer’s operation.The following subjects are explained: printer power switch is turned on.

  • Page 98: Paper Jam Problems

    The engine area. Error message on the Operator Panel Jam Recovery feature will report JAM–TOP JAM–BACK One of the SuperScript 1800 Operator Panel options is Jam The duplex area. Operator Panel will report Recovery. The default setting for Jam Recovery is Off. JAM DPX–TRAY JAM DPX–BACK...

  • Page 99: Clearing Paper Jams

    Clearing Paper Jams Follow these suggestions when attempting to clear paper note: If, after clearing the paper jam, the jam message jams. on the Operator Panel persists, open and close the Top Cover. This should clear the jam message. • To avoid damage to rollers, always remove jammed paper gently.

  • Page 100: Paper Jams In The Multipurpose Tray Area

    If a paper edge is visible in the feed area, use both hands note: The Top Cover must be opened and closed in to gently pull the paper out of the printer (A). order to clear the paper jam message from the Operator Panel display. SuperScript 1800 — User’s Guide...

  • Page 101: Paper Jams In 500-Sheet Cassette Area

    Paper Jams in 500-sheet Cassette Area Reload paper into the cassette tray (C). Make sure the paper stack is below the metal corner tab Follow these directions to clear input paper jams that occur in in the tray . the 500-sheet Cassette (Tray 2) area.When this happens the Slide the Cassette Tray back into the printer (D).

  • Page 102: Duplex Paper Jam In The Input Tray Area

    4. Open the Top Cover (D). jam usually occurs when paper is being fed from the 500- Close the Top Cover to clear the jam message (E). sheet Cassette (Tray 2). Pull the cassette tray out of the printer (A). SuperScript 1800 — User’s Guide...

  • Page 103: Duplex Paper Jam In The Back Area

    Duplex Paper Jam in the Back Area Hold both sides of the jammed paper and gently pull it out toward you (B). Back duplex jams happen in the paper duplexing unit. When 3. Close the Back Cover (C). this happens the Operator Panel will display JAM DPX-BACK This type of jam means that the paper did not make it to the Open the Top Cover (D).

  • Page 104: Paper Jams In The Output Area

    (A). forward and up out of the printer (D). Open the Top Cover (B). Replace the Toner Cartridge (E). 6. Close the Top Cover (F). SuperScript 1800 — User’s Guide...

  • Page 105: Paper Jams In The Back Of The Printer

    Paper Jams in the Back of the Printer gently pull toward you (B). Close the Back Cover (C). Some paper jams happen when the paper gets caught in the back of the printer. When this happens the Operator Panel If the top edge of the paper or media releases first, gently will display .

  • Page 106: Operator Panel Messages

    When SOURCE is set to AUTO on the Operator Panel and another tray has the specified paper, the amber LED is blinking. When SOURCE is not set to AUTO and all trays are empty the amber LED is ON. SuperScript 1800 — User’s Guide...
  • Page 107 The wrong toner cartridge has been tray does not support the specified placed in the printer. Replace with an paper size, the default paper size NEC SuperScript 1800 Toner (Letter) will be displayed for (P). Cartridge. Tray 1 (Multipurpose Tray) is empty and must be filled with the specified...

  • Page 108: Print Quality

    Remove the Toner Here are some suggestions for maintaining the highest print Cartridge and check it for damage. quality from your NEC SuperScript 1800 laser printer. Replace the Toner Cartridge if • Replace the Toner Cartridge as soon as the display necessary.
  • Page 109 Problem Solution Problem Solution Toner Spots • Make sure the paper meets White Streak The Toner Cartridge may be defective. Remove the cartridge and required specifications. check for damage. Replace if it is • A recent paper jam may have worn or has reached the end of its contaminated the paper path.
  • Page 110 Make sure the paper is not damp. Damaged Print • Make sure you are using only new undamaged paper. • Check for contamination along the paper path. • Make sure paper is not damp. • Make sure paper is properly loaded. SuperScript 1800 — User’s Guide...

  • Page 111: Postscript Problems

    CRIPT ROBLEMS Problem Solution A PostScript file • Make sure the Superscript 1800 PostScript driver is selected as is not printed your default printer • Make sure the total memory installed is at least 12MB. Find this out by printing a configuration page (see Chapter...
  • Page 112 SuperScript 1800 — User’s Guide...

  • Page 113: Chapter 10 Technical Support

    How to reach NEC Technical Support for assistance How to Contact NEC • How to order supplies and printer options There are a number of ways to contact NEC or receive information about technical issues, products, and services. • How to obtain NEC service contracts •...

  • Page 114: Ordering Supplies

    You can fax questions or comments to NEC at high quality color output on the SuperScript 1800. 978-742-7049 Printer Options Be sure to indicate the number where NEC can telephone or fax a response. Part Order # Using FastFacts—NEC’s Information Retrieval System NEC’s technical support staff have created technical notes...

  • Page 115: Nec Warranty And Service

    The first one is where you must return your product for Warranty Period repair or replacement. The second one, is where NEC will Labor is warranted for one (1) year from the date of the first ship a replacement product without receiving the original consumer purchase.

  • Page 116: Warranty Support

    United States or software, the application, customer data, and operator Canada. control of the system, among other factors. While NEC TECHNOLOGIES, INC. Products are considered to be NECTECH requires that you provide the original bill of sale compatible with many systems, the specific functional...

  • Page 117: Appendix Aprinter Specifications

    12 MB standard (expandable to 132 MB maximum) Without Consumables : 37.4 lb (17 kg) Toner Cartridge (8K): about 3.83 lb / 1.74 kg Resolution 1,200 dpi quality with NEC Sharp Edge Technology 500-sheet 2nd Cassette: 18.23 lb (8.30 kg) Printer Language Emulations Administrative Compliance •...
  • Page 118 Front: 20" (500mm–enough space so that cassettes can be removed) Toner Cartridge life expectancy Rear: 12" (300mm–enough space to allow opening of Life expectancy of the SuperScript 1800 Toner Cartridge is the Back Cover) 8,000 pages. Right: 4" (100mm) Printable Area Left: 8"...

  • Page 119: Appendix Bmedia Specifications

    This appendix has general guidelines for purchasing and difficult it is to feed properly. The way you load storing paper and other media for your NEC SuperScript envelopes in Tray 1 and Tray 3 are different (see Chapter 1800 printer. Your printer supports a wide variety of print 6 for instructions.)
  • Page 120 flame, or in humid or • Embossed envelopes dusty places. Only use Toner Cartridges that have been • Envelopes that contain more than 25% cotton fiber designed exclusively for use with this printer. SuperScript 1800 Series — User’s Guide...
  • Page 121 note: Paper Sizes and Capacity The exact number of envelopes or other media supported in the trays depends upon the thickness of the The standard 500-Sheet Cassette (Tray 2) holds 500 sheets of paper. Not all paper sizes listed are supported by all 16 to 28-pound (105 g/m ) paper.
  • Page 122 7.17" x 10.12"(182 mm x 257 mm) COM10 4.125" x 9.5"(104.8 mm x 241.3 mm) Monarch 3.875" x 7.5" (98.4 mm x 190.5 mm) 4.33" x 8.66" (110 mm x 220mm) 6.38"x 9.02"(162 mm x 229 mm) SuperScript 1800 Series — User’s Guide...
  • Page 123 Duplex Printing Paper Type Size Tray U.S. Letter 8 1/2" x 11" (215.9 mm x 279.4 mm) All the trays U.S. Legal 8.5" x 14" (215.9 mm x 355.6 mm) All the trays 8.27" x 11.69" (210 mm x 297 mm) All the trays Folio 8.5"...
  • Page 124 SuperScript 1800 Series — User’s Guide...

  • Page 125: Appendix Csafety Information

    (while the coronas are energized). This chapter provides safety information and product UL Standards for Ozone specifications for the SuperScript 1800 printer. As you The only existing standard for ozone emissions has been operate your printer, please be aware of the following safety established by Underwriters Laboratory (UL).

  • Page 126: Fcc Statement

    Use a shielded and properly grounded I/O cable to ensure compliance of this unit to the specified limits of the rules. If your printer is the NEC SuperScript 1800N model or if you have installed the optional Network Interface Card (NIC), the printer meets the requirements of FCC Class A when connected to an Ethernet cable.

  • Page 127: Appendix Dstatus Monitor Messages

    There is a problem with Computers running Windows 95 or 98 can use the the printer’s electronics. SuperScript 1800 Status Monitor for monitoring the Have a qualified technician operational state of the printer. The table in this appendix inspect the printer.
  • Page 128 Mismatch Panel so the printer can use the paper size installed in Tray 3 (500-sheet 2nd Cassette). Warming Up Wait until the Ready message appears. The printer will process print jobs after reaching operating temperature. SuperScript 1800 — User’s Guide...
  • Page 129 To view a subject, click on its page number. NDEX energy saving label sheets Energy Star compliance labels Numerics laser 10/100Base-TX 1, 2 envelopes cleaning brush 68, 71, 113 500-sheet 2nd cassette printable area cleaning the beam window 500-sheet Cassette printing manually scanning unit loading paper...
  • Page 130 1, 111 RISC processor Multipurpose Tray printable area SuperScript 1800 — User’s Guide...
  • Page 131 51, 100 PCL6 printer driver Status Monitor types of printer software how to open Windows 95 and 98 Status Monitor Messages Opening the Driver Properties SuperScript 1800 Window highlights PCL5e printer driver SuperScript 1800N PCL6 Printer Driver supplies Printer Status Monitor...

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