Page 1 Mono Laser Printer User's Guide Important: If your printer has a touch screen, see the User’s Guide on the Publications CD for information on using your printer. Machine type(s): 4062, 4551, 4552, 4553, 4864, 5530 Model(s): 01A, 21A, 23A, 41A, 43A, 630, d03, dn, dn1, dn2, dn3, gd1, gd2, gm1, md1, mn1, n01, n02, n03, xn2...
Page 2: Table Of Contents
Contents Safety information................8 Learning about the printer.............10 Printer configurations................................10 Selecting a location for the printer..........................12 Understanding the printer control panel........................13 Additional printer setup..............15 Installing internal options..............................15 Available internal options................................15 Accessing the system board to install internal options....................16 Installing a memory card ................................18 Installing a flash memory or firmware card...........................
Page 3 Loading the 2000-sheet tray............................53 Loading the multipurpose feeder..........................57 Loading the envelope feeder............................59 Linking and unlinking trays.............................61 Linking trays...................................... 61 Unlinking trays....................................61 Linking exit bins ....................................61 Changing a Custom Type <x> name ............................62 Paper and specialty media guidelines.........63 Paper guidelines..................................63 Paper characteristics..................................
Page 4 Clearing jams..................79 Avoiding jams..................................79 Understanding jam numbers and locations......................80 200 and 201 paper jams..............................80 202 and 203 paper jams..............................81 230 paper jam..................................82 231–239 paper jams (optional external duplex unit).....................84 241–245 paper jams................................86 250 paper jam..................................86 260 paper jam..................................87 271–279 paper jams................................88 280 paper jams..................................88 281 paper jam..................................89 282 paper jam..................................89...
Page 5 AppleTalk menu ....................................111 NetWare menu....................................111 LexLink menu ....................................112 Standard USB menu..................................112 Parallel <x> menu..................................114 Serial <x> menu ....................................116 SMTP Setup menu ..................................118 Security menu..................................119 Miscellaneous menu..................................119 Confidential Print menu ................................120 Disk Wiping menu ..................................120 Security Audit Log menu ................................122 Set Date/Time menu..................................122 Settings menu..................................123 General Settings menu ................................123 Setup menu ....................................127...
Page 6 Moving the printer to another location..........................166 Shipping the printer ..................................166 Administrative support..............167 Using the Embedded Web Server..........................167 Checking the device status............................167 Setting up e-mail alerts..............................167 Viewing reports..................................168 Adjusting Power Saver..............................168 Restoring the factory default settings........................169 Troubleshooting................170 Solving basic problems..............................170 Solving basic printer problems..............................170 Printer control panel display is blank or displays only diamonds................170 Embedded Web Server does not open..........................170 Solving printing problems.............................171...
Page 7 Page that jammed does not reprint after you clear the jam..................178 Solving print quality problems............................178 Isolating print quality problems..............................178 Blank pages.....................................179 Clipped images....................................179 Ghost images....................................179 Gray background ..................................180 Incorrect margins..................................180 Paper curl......................................181 Print irregularities ..................................181 Print is too dark....................................182 Print is too light .....................................183 Repeating defects..................................184 Skewed print....................................184 Solid black or white streaks...............................185...
Page 8: Safety Information
Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 9 CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 10: Learning About The Printer
Learning about the printer Printer configurations Basic model Feature Paper Capacity Standard exit bin 350 or 550 sheets Printer control panel Not applicable Multipurpose feeder 100 sheets Standard tray (Tray 1) 250 or 550 sheets Based on 75 g/m (20 lb.) paper. Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Page 11 Feature/Option Paper Capacity 500 sheets 5-bin mailbox 5-bin mailbox 500 sheets Envelope feeder 85 envelopes Standard tray (Tray 1) 250 or 550 sheets Not applicable Duplex unit Optional tray (Tray 2) 250 or 550 sheets Optional tray (Tray 3) 250 or 550 sheets Optional 2000-sheet tray (Tray 4) 2000 sheets Caster base...
Page 12: Selecting A Location For The Printer
Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard. •...
Page 13: Understanding The Printer Control Panel
Understanding the printer control panel Item Description Display Shows messages and pictures that communicate the status of the printer Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase or decrease a value when entering numbers. Press the left or right arrow buttons to scroll through menu settings (also called values or options), or to scroll through text that rolls to another screen.
Page 14 Item Description Menu Opens the menu index Note: The menus are available only when the printer is in the Ready state. USB port Insert a flash drive into the front of the printer to print saved files. Note: Only the front USB port supports flash drives. Learning about the printer...
Page 15: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 16: Accessing The System Board To Install Internal Options
Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 17 Remove the system board cover. Use the illustration below to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Memory card connector Internal Solutions Port or printer hard disk connector...
Page 18: Installing A Memory Card
Installing a memory card Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 19: Installing A Flash Memory Or Firmware Card
Align the notches on the memory card with the ridges on the connector. Notches Ridges Push the memory card straight into the connector until it snaps into place. Replace the system board cover and close the system board door. Installing a flash memory or firmware card Note: This task requires a flathead screwdriver.
Page 20 The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 21: Installing An Internal Solutions Port
Push the card firmly into place. Notes: The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. • Replace the system board cover and close the system board door. Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP).
Page 22 The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 23 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out. Remove the screws holding the printer hard disk in place.
Page 24 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening. Additional printer setup...
Page 25 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board.
Page 26 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time. Additional printer setup...
Page 27 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Note: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded.
Page 28: Installing A Printer Hard Disk
Replace the system board cover and close the system board door. Installing a printer hard disk The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 29 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket.
Page 30 Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color coded. To install a printer hard disk directly onto the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place.
Page 31 Attach the two provided screws to secure the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. Replace the system board cover and close the system board door. Additional printer setup...
Page 32: Installing Hardware Options
Installing hardware options Order of installation Installing paper drawers The printer supports up to four optional drawers. A drawer consists of a tray and a support unit. All drawers are installed the same way. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 33: Installing An Optional Duplex Unit
To remove an optional drawer, push in the safety latches on both sides of the drawer until they click and stay recessed, and then lift the printer. Installing an optional duplex unit The optional duplex unit is available for the basic model with a 250-sheet standard tray. The duplex unit attaches under the printer, below the standard tray and above any optional drawers.
Page 34: Attaching Cables
Removing an optional duplex unit Warning—Potential Damage: Lifting the printer from the duplex unit without pushing in the safety latches could damage the latches. To remove the duplex unit, push in the safety latches on both sides of the duplex unit until they click and stay recessed, and then lift the printer.
Page 35: Verifying Printer Setup
USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: Menu settings page—Use this page to verify that all printer options are installed correctly.
Page 36: Printing A Menu Settings Page
Printing a menu settings page Print a menu settings page to review the current menu settings and to verify printer options are installed correctly. Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings.
Page 37: Updating Available Options In The Printer Driver
For Macintosh users Close all open software applications. Insert the Software and Documentation CD. From the Finder desktop, double-click the printer CD icon that automatically appears. Double-click the Install icon. Follow the instructions on the screen. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 38: Setting Up Wireless Printing
From the pop-up menu, choose Installable Options. Add any installed hardware options, and then click Apply Changes. Setting up wireless printing Information you will need to set up the printer on a wireless network Note: Do not connect the installation or network cables until prompted to do so by the setup software. SSID—The SSID is also referred to as the network name.
Page 39 Connect the power cable, and then turn the printer on. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen Insert the Software and Documentation CD. Click Install.
Page 40: Installing The Printer On A Wireless Network (Macintosh)
Connect the cables in the following order: Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. If your printer has faxing capabilities, then connect the telephone cable.
Page 41: Configure The Printer For Wireless Access
In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Network. Click AirPort. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. From the Applications folder, double-click Internet Connect. From the toolbar, click AirPort.
Page 42: Configure Your Computer To Use The Printer Wirelessly
Configure your computer to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Print Center or Printer Setup Utility. Install a PPD file on the computer: Insert the Software and Documentation CD in the CD or DVD drive.
Page 43: Installing The Printer On A Wired Network
In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click the Utilities folder. Locate and double-click Print Center or Printer Setup Utility. From the Printer List, choose Add. Choose the Default Browser tab. Click More Printers.
Page 44: For Macintosh Users
For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Print the network setup page from the printer. For information on printing a network setup page, see “Printing a network setup page” on page 36. Locate the printer IP address in the TCP/IP section of the network setup page.
Page 45: Changing Port Settings After Installing A New Network Internal Solutions Port
Click +. Click AppleTalk. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click Utilities. Double-click Print Center or Printer Setup Utility. From the Printer List, click Add. Choose the Default Browser tab.
Page 46 In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Locate the printer that has changed. Note: If there is more than one copy of the printer, then update all of them with the new IP address. Right-click the printer.
Page 47: Setting Up Serial Printing
In Mac OS X version 10.5 From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click AppleTalk. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Go menu, choose Applications. Double-click Utilities.
Page 48 Make sure Local is selected, and then click Next. Select the manufacturer of the printer from the menu. Select the printer model from the menu, and then click Add Printer. Click the + beside the printer model under Select Components. Make sure the correct port is available under Select Components.
Page 49: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting is determined by the position of the paper guides in the tray for all trays except the multipurpose feeder.
Page 50: Loading The Standard Or Optional 250-Sheet Or 550-Sheet Tray
Press the arrow buttons until Units of Measure appears, and then press Press the arrow buttons until appears next to the correct unit of measure, and then press Submitting Selection appears, followed by the Universal Setup menu. Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.
Page 51 Squeeze the width guide tab inward as shown, and move the width guide to the correct position for the paper size being loaded. Unlock the length guide, squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded.
Page 52 Load the paper stack: Print side facedown for single-sided printing • Print side faceup for duplex printing • Note: Paper must be loaded differently in the trays if an optional StapleSmart II Finisher is installed. Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single-sided printing Single-sided printing...
Page 53: Loading The 2000-Sheet Tray
Insert the tray. If a different type of paper was loaded than the type previously loaded in the tray, then change the Paper Type setting for the tray from the printer control panel. Loading the 2000-sheet tray Pull the tray out. Pull up and slide the width guide to the correct position for the paper size being loaded.
Page 54 Unlock the length guide. Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide. Loading paper and specialty media...
Page 55 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack: Print side facedown for single-sided printing • Print side faceup for duplex printing •...
Page 56 Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Duplex (two-sided) printing Duplex (two-sided) printing Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper. Do not overload the tray. Insert the tray.
Page 57: Loading The Multipurpose Feeder
Loading the multipurpose feeder Press the release latch, and then pull down the multipurpose feeder door. Pull out the extension until it is fully extended. Squeeze and slide the width guide to the far right. Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or crease them.
Page 58 Envelopes Transparencies* * Avoid touching the print side of transparencies. Be careful not to scratch them. Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single-sided printing Single-sided printing...
Page 59: Loading The Envelope Feeder
Notes: Do not exceed the maximum stack height by forcing paper under the stack height limiter. • Do not load or close the printer while a job is printing. • Load only one size and type of media at a time. •...
Page 60 Slide the width guide to the right. Prepare the envelopes for loading. Flex the envelopes back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the stack of envelopes flap side down. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
Page 61: Linking And Unlinking Trays
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked. The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the multipurpose feeder.
Page 62: Changing A Custom Type Name
Press the arrow buttons until Configure Bins appears, and then press Press the arrow buttons until Link appears, and then press Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision to define a name other than Custom Type <x> for each of the custom paper types that are loaded.
Page 63: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–176 g/m (16–47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 64: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper”...
Page 65: Using Recycled Paper
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper As an environmentally conscientious company, we support the use of recycled paper produced specifically for use in laser (electro-photographic) printers.
Page 66: Storing Paper
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label • manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
Page 67 Paper size Dimensions 250- or Optional Multipurpose Duplex unit 550-sheet trays 2000-sheet tray feeder (standard or optional) 216 x 340 mm Oficio (8.5 x 13.4 in.) 216 x 330 mm Folio (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal 138 x 210 mm...
Page 68: Paper Types And Weights Supported By The Printer
Paper types and weights supported by the printer The printer engine supports 60–176 g/m (16–47 lb) paper weights. The duplex unit supports 63–170 g/m (17–45 lb) paper weights. Paper type 250- or 550-sheet Optional Multipurpose feeder Duplex unit trays (standard or 2000-sheet tray optional) Paper...
Page 69 The finisher supports 60–176 g/m (16–47 lb) paper weights. Paper type Standard exit bin Optional hardware (350 or 550 Output Expander 5-Bin Mailbox StapleSmart II sheets) (550 sheets) or High Finisher (500 sheets) Capacity Output (500 sheets) Stacker (1850 sheets) Paper Plain •...
Page 70: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 79 and “Storing paper” on page 66. Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
Page 71: Tips On Using Transparencies
Page orientation is important when printing on letterhead. For information on how to load letterhead, see: • “Loading the standard or optional 250-sheet or 550-sheet tray” on page 50 – “Loading the 2000-sheet tray” on page 53 – “Loading the multipurpose feeder” on page 57 –...
Page 72: Tips On Using Labels
Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages of labels a month. Vinyl, pharmacy, and dual-web labels are not supported. When printing on labels: Feed labels from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder.
Page 73: Printing Confidential And Other Held Jobs
Printing confidential and other held jobs Holding jobs in the printer When sending a job to the printer, you can specify that you want the printer to hold the job in memory until you start the job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs.
Page 74 From the printer control panel, press the arrow buttons until Held jobs appears, and then press Press the arrow buttons until appears next to your user name, and then press Press the arrow buttons until appears next to the job type or job name, and then press If you selected a job name, proceed to step 11 on page 74.
Page 75: Printing From A Flash Drive
Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Many flash drives are tested and approved for use with the printer.
Page 76: Printing Information Pages
Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears. From the printer control panel, press Press the arrow buttons until Reports appears, and then press Press the arrow buttons until Print Fonts appears, and then press Press the arrow buttons until...
Page 77: Canceling A Print Job
Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: Press the arrow buttons until Cancel appears. A list of jobs appears.
Page 78 In Mac OS X version 10.4 and earlier: From the Go menu, choose Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Double-click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. Printing...
Page 79: Clearing Jams
Clearing jams Jam error messages appear on the control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams. Paper tray recommendations Make sure the paper lies flat in the tray.
Page 80: Understanding Jam Numbers And Locations
Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path and then press Jam numbers Area...
Page 81: 202 And 203 Paper Jams
Place the print cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods. Warning—Potential Damage: The jammed paper may be covered with unfused toner which can stain garments and skin. Remove the jammed paper.
Page 82: 230 Paper Jam
If the paper is not exiting the printer: Pull down the top rear door. Slowly remove the jammed paper to avoid tearing it. Close the top rear door. Press 230 paper jam Rear paper jams Remove the standard tray from the printer. Clearing jams...
Page 83 Pull down the bottom rear door. Push the tab down. Remove the jammed paper. Close the bottom rear door. Insert the standard tray. Press Clearing jams...
Page 84: Paper Jams (Optional External Duplex Unit)
Front paper jams Remove the standard tray from the printer. Push the tab down. Remove the jammed paper. Insert the standard tray. Press 231–239 paper jams (optional external duplex unit) Rear paper jams Push in and hold the latch while pulling up the rear duplex door. Remove the jammed paper.
Page 85: Front Paper Jams
Close the rear duplex door. Press Front paper jams Remove the standard tray from the printer. Remove the duplex jam access tray. Raise the recessed duplex bar. Remove the jammed paper. Replace the duplex jam access tray. Clearing jams...
Page 86: 241-245 Paper Jams
Insert the standard tray. Press 241–245 paper jams Pull out the tray indicated on the display. Remove any jammed paper, and then insert the tray. Press If the jam message persists for a 250-sheet or 550-sheet tray, then remove the tray from the printer. Remove the jammed paper, and then insert the tray.
Page 87: 260 Paper Jam
Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper into the multipurpose feeder. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. Press 260 paper jam The envelope feeder feeds envelopes from the bottom of the stack;...
Page 88: 271-279 Paper Jams
Flex and stack the envelopes. Load the envelopes in the envelope feeder. Adjust the paper guide. Lower the envelope weight. Press 271–279 paper jams To clear a jam in the output expander, high-capacity output stacker, the 5-bin mailbox, or the StapleSmart II Finisher: If the paper is exiting into a bin, then pull the paper straight out, and then press If not, then continue with step 2.
Page 89: 281 Paper Jam
281 paper jam Clear the jam from the stapler output bin. Press 282 paper jam To prevent paper jams, the stapler motor does not run when the stapler door is open. Close the stapler door until it clicks into place. Press Clearing jams...
Page 90: 283 Staple Jam
283 staple jam Press the latch to open the stapler door. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. Use the metal tab to lift the staple guard, and then remove any loose staples. Clearing jams...
Page 91 Press down on the staple guard until it snaps into place. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. Press Clearing jams...
Page 92: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Envelope Enhance...
Page 93: Paper Menu
Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder Tray 1 (standard tray) is the factory default setting. • Envelope Feeder Only an installed paper source will appear as a menu setting. •...
Page 94 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock Plain Paper is the factory default setting for Tray 1. Custom Type <x> is • Transparency the factory default setting for all other trays. Recycled If available, a user-defined name will appear instead of Custom Type <x>.
Page 95 Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock From the Paper menu, Configure MP must be set to Cassette in order for • Transparency MP Feeder Type to appear as a menu item. Recycled Plain Paper is the factory default setting.
Page 96: Configure Mp Menu
Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type <x>...
Page 97: Envelope Enhance
Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Menu item Description Envelope Enhance Enables or disables the envelope conditioner Notes: 1 (Least) The factory default setting is 5. • If noise reduction is more important than wrinkle reduction, then decrease •...
Page 98 Menu item Description Recycled Texture Specifies the relative texture of the recycled paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture Specifies the relative texture of the labels loaded in a specific tray Smooth Notes: Normal...
Page 99: Paper Weight Menu
Menu item Description Rough Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Rough is the factory default setting. Normal Rough Custom <x> Texture Specifies the relative texture of the custom paper loaded in a specific tray Smooth Note: Normal is the factory default setting.
Page 100: Paper Loading Menu
Menu item Description Envelope Weight Specifies the relative weight of the envelopes loaded in a specific tray Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specifies the relative weight of the rough envelopes loaded in a specific tray Light Note: Normal is the factory default setting.
Page 101 Notes: Selecting a setting for one paper type will not affect other paper types. • To set the printer default to duplex printing for all print jobs, use the Finishing menu. • For information on paper loading orientation, see “Loading paper and specialty media” on page 49. •...
Page 102: Custom Types Menu
Menu item Description Light Loading When Duplex is selected, one-sided jobs can be printed when Light paper is loaded in the two-sided orientation in the paper tray. When Duplex Off is selected, Light paper must be loaded in either the one- or two-sided orientation depending on the print job.
Page 103: Universal Setup Menu
Menu item Description Recycled Specifies a paper type when the Recycled setting is selected in other menus Paper Notes: Card Stock Paper is the factory default setting. • Transparency The custom media type must be supported by the selected tray or •...
Page 104: Bin Setup Menu
Bin Setup menu Menu Item Description Output Bin Specifies the default output bin Standard Bin Note: Standard Bin is the factory default setting. Bin <x> Configure Bins Specifies configuration options for output bins Mailbox Notes: Link Mailbox is the factory default setting. •...
Page 105: Reports Menu
Reports menu Menu item Description Menu Settings Page Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and...
Page 106: Network/Ports Menu
Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto Auto is the factory default setting. • <list of available network cards> This menu item appears only if an optional network card is installed. • Standard Network or Network <x> menus Note: Only active ports appear in this menu;...
Page 107: Network Buffer
Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: 3K to <maximum size allowed> Auto is the factory default setting. • The value can be changed in 1-K increments. • The maximum size allowed depends on the amount of memory in the printer, •...
Page 108: Network Reports Menu
Network Reports menu This menu is available from the Network/Ports menu: Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: The Setup Page contains information about the network printer settings, such as...
Page 109 Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª TCP/IP Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP...
Page 110: Ipv6 Menu
IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports ª...
Page 111: Appletalk Menu
Menu item Description View Security Mode Lets you view the encryption method for the wireless connection. “Disabled” indicates that the wireless network is not encrypted. AppleTalk menu This menu is available from the Network/Ports menu: Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª AppleTalk Menu item Description Activate...
Page 112: Lexlink Menu
Menu item Description Packet Burst Reduces network traffic by allowing the transfer and acknowledgement of multiple data packets to and from the NetWare server Note: Yes is the factory default setting. NSQ/GSQ Mode Specifies the NSQ/GSQ Mode setting Note: Yes is the factory default setting. LexLink menu This menu is available from the Network/Ports menu: Network/Ports ª...
Page 113 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: Auto Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus •...
Page 114: Parallel Menu
Parallel <x> menu This menu appears only if an optional parallel card is installed. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: On is the factory default setting.
Page 115: Advanced Status
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: Off is the factory default setting. • Auto The Off setting does not buffer print jobs to the printer hard disk. • The On setting buffers jobs on the printer hard disk. •...
Page 116: Serial Menu
Serial <x> menu This menu appears only if an optional serial card is installed. Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: On is the factory default setting.
Page 117: Serial Protocol
Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing Notes: Off is the factory default setting. • Auto The Off setting does not buffer print jobs to the hard disk. • The On setting buffers jobs on the printer hard disk. •...
Page 118: Smtp Setup Menu
Menu item Description Parity Sets the parity for serial input and output data frames Even Note: None is the factory default setting. None Ignore Honor DSR Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Notes: Off is the factory default setting.
Page 119: Security Menu
Menu item Description Device-Initiated E-mail Specifies what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials in order to send e- None mail. Use Device SMTP Credentials Notes: Device Userid Device Password None is the factory default setting for Device-Initiated E-mail. •...
Page 120: Confidential Print Menu
Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 Off is the default setting. • This menu item appears only if a printer hard disk is installed. •...
Page 121 Menu item Description Manual Wiping Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Start now such as downloaded fonts, macros, and held jobs. Do not start now Manual Wiping overwrites all disk space that has been used to hold data from a print job that has been processed (i.e.
Page 122: Security Audit Log Menu
Menu item Description Scheduled Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs. Multiple pass Both manual and scheduled wiping allow the file system to reuse marked disk space without first having to wipe it.
Page 123: Settings Menu
Menu item Description Observe DST Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Enable NTP Enables Network Time Protocol, which synchronizes the clocks of devices on a network Note: On is the factory default setting.
Page 124 Menu item Description Eco-Mode Minimizes the use of energy, paper, or specialty media Notes: Energy Off is the factory default setting. Off resets the printer to its • Energy/Paper factory default settings. Paper The Energy setting minimizes the power used by the printer. •...
Page 125 Menu item Description Alarms Sets an alarm to sound when the printer requires operator intervention Alarm Control Available selections for each alarm type are: Cartridge Alarm Staple Alarm Single Continuous Notes: Single is the factory default setting for Alarm Control. Single •...
Page 126 Menu item Description Timeouts Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print Print Timeout Disabled Notes: 1–255 sec 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the •...
Page 127: Setup Menu
Menu item Description Factory Defaults Returns the printer settings to the factory default settings Do Not Restore Notes: Restore Now Do Not Restore is the factory default setting. Do Not Restore • keeps the user-defined settings. Restore Now returns all printer settings to the factory default •...
Page 128: Print Area
Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page This menu does not appear if Edge to Edge is enabled in the • printer Setup menu. Normal is the factory default setting. When attempting to •...
Page 129: Finishing Menu
Menu item Description Resource Save Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: Off is the factory default setting. Off sets the printer to retain •...
Page 130: Separator Sheets
Menu item Description Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Notes: On (1,2,1,2,1,2) Off is the factory default setting. No pages will be collated. • The On setting stacks the print job sequentially. •...
Page 131: Quality Menu
Menu item Description N-up Border Prints a border around each page image when using N-up (pages-sides) None Note: None is the factory default setting. Solid Staple Job Specifies whether print jobs are stapled Notes: This menu item is available only when the StapleSmart Finisher is installed. •...
Page 132: Utilities Menu
Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network •...
Page 133: Xps Menu
Menu item Description Delete Downloads on Disk Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Delete Now Note: Delete Now is the default setting. Do Not Delete Job Acct Stat Prints a list of all stored job statistics or deletes the information from the printer hard disk...
Page 134: Pdf Menu
PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting. Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
Page 135: Font Name
Menu item Description Font Name Identifies a specific font and the option where it is stored <list of available fonts> Notes: Courier 10 is the factory default setting. • The font source abbreviation is R for Resident, F for Flash, K for Disk, and •...
Page 136 Menu item Description PCL Emulation Settings Sets the printer to print on A4-size paper A4 Width Notes: 198 mm 198 mm is the factory default setting. • 203 mm The 203-mm setting sets the width of the page to allow the printing of •...
Page 137: Html Menu
Menu item Description Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Notes: Antique Olive Intl Univers...
Page 138: Image Menu
Menu item Description Margin Size Sets the page margin for HTML documents 8–255 mm Notes: 19 mm is the factory default setting. • Margin size can be increased in 1-mm increments. • Backgrounds Specifies whether to print backgrounds on HTML documents Do Not Print Note: Print is the factory default setting.
Page 139 Menu item Description Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting. MP Feeder Manual Paper Manual Env Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2) Note: On is the factory default setting.
Page 140: Help Menu
Menu item Description N-up Ordering Specifies the positioning of multiple-page images when using N-up (pages-side) Horizontal Notes: Reverse Horizontal Horizontal is the factory default setting. • Reverse Vertical Positioning depends on the number of images and whether the images are in •...
Page 141 Menu item Description Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Understanding printer menus...
Page 142: Understanding Printer Messages
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. List of status and error messages Activating Menu Changes Wait for the message to clear. Busy Wait for the message to clear. Cancel not available Wait for the message to clear.
Page 143: Close Door Or Insert Cartridge
Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: Turn the printer off. Unplug the power cord from the wall outlet. Remove the duplex unit. Contact Customer Support. Press to clear the message and print without using the duplex unit. •...
Page 144: Disk Corrupted
Defragmenting Flash DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not turn the printer off while this message appears on the display. Deleting Wait for the message to clear. Deleting held jobs Wait for the message to clear. Deletion complete Wait for the message to clear.
Page 145: Enabling Menus
Enabling Menus Wait for the message to clear. Encrypting disk x/y XX% DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not power off while the printer is encrypting the printer hard disk. The percentage completed appears on the display. Enter PIN Enter the PIN you created in Print Properties when the confidential job was sent for printing.
Page 146: Install Envelope Feeder
Insert Tray <x> Insert the specified tray into the printer. Install bin <x> Try one or more of the following: Install the specified bin: • Turn the printer off. Unplug the power cord from the wall outlet. Install the specified bin. Connect the power cord to a properly grounded outlet.
Page 147: Install Micr Cartridge
Install Tray <x> Try one or more of the following: Install the specified tray: • Turn the printer off. Unplug the power cord from the wall outlet. Install the specified tray. Connect the power cord to a properly grounded outlet. Restart the printer.
Page 148: Load Staples
Load <src> with <x> <src> is a tray or feeder, and <x> is a paper type or size. Try one or more of the following: Load the paper tray or other source with the correct paper type and size. • Cancel the current job.
Page 149: No Held Jobs
Network <x>, <y> indicates a network interface is the active communication link, where <x>, <y> indicates • the active interface is connected to the printer through channel y on PCI connector x. If x equals 0, then the standard network interface is active. Note: The current interface displays on the menus settings page.
Page 150: Power Saver
Power Saver The printer is saving power while it waits for the next print job. Send a job to print to take the printer out of Power Saver mode. Printer busy, Continue, Quit Try one or more of the following: Press to read the information from the flash drive.
Page 151: Reattach Envelope Feeder
If the error occurs a second time: Turn the printer off. Unplug the power cord from the wall outlet. Remove the specified bin. Reattach the bin. Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: Turn the printer off.
Page 152: Remove Paper From All Bins
Reattach the envelope feeder. Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: Turn the printer off. Unplug the power cord from the wall outlet. Remove the envelope feeder. Contact Customer Support. Press to clear the message and print without using the envelope feeder.
Page 153: Resetting The Printer
Replace wiper Try one or more of the following: Replace the fuser wiper. • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • Resetting active bin Wait for the message to clear. Resetting the printer Wait for the message to clear.
Page 154: Routine Maintenance Needed
Routine maintenance needed The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Securely clearing disk space The printer hard disk wiping process needs to recover. The message clears when all blocks are cleared. Serial <x>...
Page 155: Toner Low
Wait for the message to clear once the time out expires, and then: Enter the correct PIN to access any held jobs • See your system support person if you need a password number to enter a specific printer feature, setting, or •...
Page 156: Replace Defective Cartridge
View supplies This message shows the current level of supplies. Waiting The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data. Try one or more of the following: Press to print the contents of the buffer.
Page 157: Insufficient Memory To Support Resource Save Feature
35 Insufficient memory to support Resource Save feature Try one or more of the following: Press the arrow buttons until Continue appears, and then press to disable Resource Save and continue • printing. To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit •...
Page 158: Xy Cartridge Region Mismatch
39 Complex page, some data may not have printed Try one or more of the following: Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory.
Page 159: Unformatted Flash Detected
53 Unformatted flash detected Try one or more of the following: Press the arrow buttons until Continue appears, and then press to stop the defragment operation and • continue printing. Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. •...
Page 160: Standard Parallel Port Disabled
56 Parallel port <x> disabled <x> is the number of the parallel port. Try one or more of the following: Press the arrow buttons until Continue appears, and then press to clear the message. • The printer discards any data received through the parallel port. Make sure the Parallel Buffer menu item is not set to Disabled.
Page 161: Too Many Bins Attached
58 Too many bins attached Turn the printer power off. Unplug the power cord from the wall outlet. Remove the additional bins. Connect the power cord to a properly grounded outlet. Turn the printer power back on. 58 Too many disks installed Turn the printer off.
Page 162: Incompatible Envelope Feeder
Try one or more of the following: Remove the duplex unit. • Press to clear the message and continue printing without using the duplex unit. • 59 Incompatible envelope feeder Only options designed specifically for this printer are supported. Try one or more of the following: Remove the envelope feeder.
Page 163: Cartridge Low
88 Cartridge low The toner is low. Replace the print cartridge, and then press to clear the message and continue printing. 88.yy Cartridge nearly low The toner is low. Replace the print cartridge, and then press to clear the message and continue printing. 88.yy Replace cartridge The print cartridge is exhausted.
Page 164: Maintaining The Printer
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 165: Checking The Status Of Supplies
Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel Make sure the printer is on and Ready appears. From the printer control panel, press the arrow buttons until Status/Supplies appears, and then press Press the arrow buttons until...
Page 166: Moving The Printer
Moving the printer Before moving the printer Remove all printer options before moving the printer. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Page 167: Administrative Support
Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: Viewing a virtual display of the printer control panel • Checking the status of the printer supplies •...
Page 168: Viewing Reports
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 169: Restoring The Factory Default Settings
Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 36. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting.
Page 170: Troubleshooting
Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 171: Solving Printing Problems
Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon. The Print dialog appears. Select Print as image. Click OK. Error message about reading USB drive appears Make sure the USB drive is supported.
Page 172: Confidential And Other Held Jobs Do Not Print
USB, AKE SURE YOU ARE USING A RECOMMENDED SERIAL THERNET CABLE For more information contact the place where you bought the printer. AKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer.
Page 173: Job Prints From The Wrong Tray Or On The Wrong Paper
Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 174: Unexpected Page Breaks Occur
AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur Increase the Print Timeout value: From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until Setup Menu appears, and then press Press the arrow buttons until...
Page 175: Paper Trays
AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “Updating available options in the printer driver” on page 37. Paper trays These are possible solutions. Try one or more of the following: AKE SURE THE PAPER IS LOADED CORRECTLY Open the paper tray.
Page 176: Envelope Feeder
Envelope feeder These are possible solutions. Try one or more of the following: ESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. AKE SURE THE ENVELOPES ARE LOADED CORRECTLY Adjust the envelope support for the length of envelope you are using. For more information, see “Loading the envelope feeder”...
Page 177: Memory Card
Memory card Make sure the memory card is securely connected to the printer system board. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions.
Page 178: Paper Jam Message Remains After Jam Is Cleared
HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package. • Store paper in its original wrapper until you use it. •...
Page 179: Blank Pages
Blank pages These are possible solutions. Try one or more of the following: ACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge. HE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge.
Page 180: Gray Background
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 181: Paper Curl
HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: For Windows users, specify the size from Print Properties.
Page 182: Print Is Too Dark
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 183: Print Is Too Light
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 184: Repeating Defects
HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 185: Solid Black Or White Streaks
HECK THE PAPER Make sure you are using paper that meets the printer specifications. Solid black or white streaks These are possible solutions. Try one or more of the following: AKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, then choose a different fill pattern from your software program or application. HECK THE PAPER TYPE Try a different type of paper.
Page 186: Streaked Horizontal Lines
HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Streaked horizontal lines These are the possible solutions. Try one or more of the following: HE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: From the printer control panel, select the Default Source from the Paper Menu.
Page 187: Toner Fog Or Background Shading Appears On The Page
These are possible solutions. Try one or more of the following: HE TONER IS SMEARED Select another tray or feeder to feed paper for the job: From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties.
Page 188: Toner Rubs Off
Toner rubs off These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
Page 189: Transparency Print Quality Is Poor
Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu.
Page 190: Notices
Notices Product information Machine type: 4062, 4551, 4552, 4553, 4864, 5530 Model(s): 01A, 21A, 23A, 41A, 43A, 630, d03, dn, dn1, dn2, dn3, gd1, gd2, gm1, md1, mn1, n01, n02, n03, xn2 Edition notice October 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 191: Temperature Information
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. • The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment.
Page 192: Power Consumption
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 193: Off Mode
Mode Description Power consumption (Watts) The product is plugged into a wall outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Power Saver This product is designed with an energy-saving mode called Power Saver.
Page 194: Regulatory Notices For Wireless Products
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950. Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Modular component notice This product may contain the following modular component(s): FCC ID: IYLLEXM04001;...
Page 195: Taiwan Ncc Rf Notice Statement
(1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement. Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est strictement interdite par la réglementation d'Industry Canada. En application des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement interdite.
Page 196 Compliance is indicated by the CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S.
Page 197: Software License Agreement
Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc.
Page 198 to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program. The Software Program may include internet links to other software applications and/or internet web pages hosted and operated by third parties unaffiliated with Licensor.
Page 199 TRANSFER. You may transfer the Software Program to another end-user. Any transfer must include all software components, media, printed materials, and this License Agreement and you may not retain copies of the Software Program or components thereof. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end-user receiving the transferred Software Program must agree to all these License Agreement terms.
Page 200 CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in the place you sign this License Agreement and, if applicable, you are duly authorized by your employer or principal to enter into this contract. ENTIRE AGREEMENT.
Page 201: Index
Index Numerics 56 Serial port <x> disabled 160 from the printer control panel 77 56 Standard parallel port from Windows 77 1565 Emulation error, load disabled 160 card stock emulation option 163 56 Standard USB port disabled 160 loading 57 2000-sheet tray 57 Configuration change, some held tips on using 72...
Page 202 Disabling Menus 144 fiber optic installing printer software Disk Corrupted 144 network setup 43 adding options 37 Disk recovery x/y XX% 144 Finishing menu 129 Internal Solutions Port Disk Wiping menu 120 firmware card installing 21 display troubleshooting installing 19 troubleshooting 177 display is blank 170 flash drive 75...
Page 203 550-sheet tray (standard or PostScript 134 memory card 18 optional) 50 Quality 131 memory cards 15 card stock 57 Reports 105 networking 15 envelopes 57, 59 Security Audit Log 122 paper drawers 32 letterhead in 2000-sheet tray 53 Serial <x> 116 ports 15 letterhead in multipurpose Set Date/Time 122...
Page 204 port settings unexpected page breaks 54 Standard network software configuring 45 occur 174 error 159 PostScript menu 134 printer 55 Unsupported option in Power Saver 150 configurations 10 slot 159 adjusting 168 minimum clearances 12 56 Parallel port <x> disabled 160 print cartridges models 10 56 Serial port <x>...
Page 205 Enabling Menus 145 Remove packaging material, paper trays 175 Encrypting disk x/y XX% 145 check <x> 152 StapleSmart finisher 176 Enter PIN 145 Remove paper from <linked bin printer problems, solving Error reading USB drive 145 set name> 152 basic 170 Flushing buffer 145 Remove paper from all bins 152 printer status...
Page 206 Replace wiper 153 supplies 164 jobs do not print 171 reports Submitting selection 154 Large jobs do not collate 173 viewing 168 Substitute Size menu 97 multiple-language PDFs do not Reports menu 105 supplies print 171 Reserve print jobs 73 conserving 164 paper curl 181 printing for Macintosh users 73...
Page 207 Unsupported USB device, please remove 155 Unsupported USB hub, please remove 155 USB drive removed 155 USB port 34 USB/USB <x> 155 Utilities menu 132 Verify print jobs 73 printing for Macintosh users 73 printing for Windows users 73 View supplies 156 viewing reports 168 Waiting 156...

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Dell 5330 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Clearing Jams

Understanding Printer Menus

Understanding Printer Messages

S

Maintaining the Printer

Administrative Support

Troubleshooting

Quick Links

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Summary of Contents for Dell 5330