Page 1 ERserver Eserver 325 Type 8835 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 ERserver Eserver 325 Type 8835 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4 Before using this information and the product it supports, read Appendix C, “Notices,” on page 143. The most recent version of this document is available at http://www.ibm.com/pc/support/. Fifth Edition (November 2004) © Copyright International Business Machines Corporation 2002, 2003. All rights reserved.
Page 5: About This Manual
IBM Eserver ™ 325 Type 8835 server. Important: This manual is intended for trained servicers who are familiar with IBM Eserver ® products. Before servicing an IBM product, be sure to review “Safety information”...
Page 6 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Working with a hard disk drive ....34 Installing a hot-swap hard disk drive ....35 Installing a non-hot-swap hard disk drive .
Page 9 Software service and support ....100 Hardware service and support ....100 Appendix B.
Page 10 viii Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. General Information
Chapter 1. General information The IBM Eserver 325 Type 8835 server is a 1-U-high rack model server for high-volume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, input/output (I/O) flexibility, and high manageability.
Page 12: Related Publications
Option Installation Guide This publication is in PDF on the IBM Eserver Documentation CD. It contains detailed instructions for installing, removing, and connecting optional devices that your server supports.
Page 13: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of your Eserver 325 Type 8835 server. Depending on your server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Power supply: Heat output:...
Page 14: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. CD-eject button Hard disk drive CD-ROM drive...
Page 15: Rear View
System locator LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. If your server supports IBM Director, you can use IBM Director to light this LED remotely.
Page 16: Server Power Features
Activity LEDs (Ethernet): These green LEDs are on the dual Ethernet connector. When either LED flashes, it indicates that data is being transmitted or received between the server and the network device that is connected to the left or right connector.
Page 17: Turning Off The Server
v If the server is connected to an Advanced System Management interconnect network that contains at least one server with an optional Remote Supervisor Adapter II installed, the server can be turned on from the Remote Supervisor Adapter II user interface. v If your operating system supports the system-management software for an optional Remote Supervisor Adapter II, the system-management software can turn on the server.
Page 18 v The integrated system management processor can turn off the server as an automatic response to a critical system failure. v You can turn off the server through a request from the service processor. Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 19: Chapter 2. Configuration
For more information on these programs, see the User’s Guide for this server. IBM intends to make IBM Director and the Remote Supervisor Adapter II available in the future. To determine the availability of these features, go to http://www.ibm.com/pc/support/.
Page 20: Starting The Configuration/Setup Utility Program
3. Follow the instructions on the window. 4. Select settings to view or change. For more information on using the Configuration/Setup Utility program, see the IBM Eserver 325 User’s Guide on the IBM Eserver Documentation CD. Using the RAID configuration programs Use the LSI Logic Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays.
Page 21: Using The Baseboard Management Controller Firmware Update Utility Program
USB diskette drive as a startup device. (For more information, see the information about Configuration/Setup Utility startup sequences in the User’s Guide on the IBM Eserver Documentation CD). Then, start again at step 1 of this procedure. 4. From a command-line prompt, type update.bat and press Enter.
Page 22 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 23: Chapter 3. Diagnostics
Appendix A, “Getting help and technical assistance,” on page 99 for more information. General checkout The diagnostic programs are on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives, and parallel port.
Page 24: Checkout Procedure
If the server is suspended and no error message is displayed, see “Error symptoms” on page 78 and “Undetermined problems” on page 91. For information about power-supply problems, see “Power checkout” on page 24 and Chapter 7, “Symptom-to-FRU index,” on page 73 For safety information, see “Safety information”...
Page 25: Diagnostic Tools Overview
Diagnostic programs The diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server. See “Diagnostic programs and error messages” on page 16 for more information.
Page 26: Post Error Messages
POST messages, see “POST error codes” on page 84. Diagnostic programs and error messages The system diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server.
Page 27: Text Messages
Downloading the diagnostics program Complete the following steps to download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette: 1. Go to http://www.ibm.com/pc/support/.
Page 28: Starting The Diagnostic Programs And Viewing The Test Log
An IBM Enhanced Diagnostics CD comes with the server. You can also download the latest version of the diagnostic programs from http://www.ibm.com/pc/support/.
Page 29: Diagnostic Error Message Tables
Note: The system maintains the test-log data while the system is powered on. When you turn off the power to the server, the test log is cleared. 6. When you have completed the diagnostics procedure, remove the diagnostic diskette from the diskette drive before restarting the server. If the hardware checks out OK but the problem persists during normal server operations, a software error might be the cause.
Page 30: Error Leds
Error LEDs The system-error LED on the front panel (see “Front view” on page 4) is lit to indicate that a system error has occurred. The system board has error LEDs for microprocessors, fans and memory that will help to locate the source of the error. Run the diagnostic programs (see “Starting the diagnostic programs and viewing the test log”...
Page 31: Updating Bios Code
“Using the baseboard management controller firmware update utility program” on page 11). 2. If a power failure interrupts the BIOS update procedure, you will need an IBM eServer 325 System BIOS Crisis Recovery Diskette in order to recover from the failure.
Page 32: Erasing A Lost Or Forgotten Password
6. Remove the boot block recovery jumper from pins 1 and 2; then, place the boot block recovery jumper onto pins 2 and 3. 7. Insert the IBM eServer 325 System BIOS Crisis Recovery Diskette into external USB floppy diskette drive A.
Page 33: Clearing Cmos Memory
v If a supervisor password has been set and is known, type the supervisor password at the password prompt (see the User’s Guide for more information about passwords). Start the Configuration/Setup Utility program and reset the user password. v Remove the server battery and then reinstall it (see “Replacing the battery” on page 42).
Page 34: Power Checkout
7. Wait 60 seconds: then, return the CMOS recovery jumper to pins 1 and 2. 8. Replace any adapters that were removed; then, replace the cover (see “Completing the installation” on page 47) and reconnect the cables and power cords. Turn on the server.
Page 35: Chapter 4. Installing Options
Do not place the device on your server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. © Copyright IBM Corp. 2002, 2003...
Page 36: Major Components Of The Eserver 325 Type 8835 Server
Major components of the Eserver 325 Type 8835 server The blue color on components and labels indicates touch points, where a component can be gripped, a latch moved, and so on. The following illustration shows the locations of major components in a SCSI hot-swap hard disk drive model server.
Page 37: Removing The Cover And Bezel
Removing the cover and bezel Complete the following steps to remove the cover and bezel (with the server out of the rack): 1. Read “Safety information” on page 101 and “Installation guidelines” on page 25. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords;...
Page 38: Working With Adapters
The server supports a variety of RAID adapters for both internal and external configurations. For the most current list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/. For details about installing a RAID adapter, see the documentation that comes with the adapter.
Page 39 v If you plan to use a RAID adapter to control internal hot-swap hard disk drives, disconnect the SCSI cable from the SCSI backplane signal connector (SCSI1) on the system board and connect it to the RAID adapter. The following illustration shows the cable routing if you are installing the RAID adapter in PCI-X slot 1.
Page 40 If you plan to install an optional IBM Remote Supervisor Adapter II, install it in PCI-X slot 2. Use the ribbon cable that comes with the Remote Supervisor Adapter II to connect the 20-pin connector on the rear edge of the adapter to the Remote Supervisor Adapter II connector (JMGT1) on the system board.
Page 41: Installing An Adapter
Installing an adapter Complete the following steps to install an adapter: 1. Read “Safety information” on page 101 and “Installation guidelines” on page 2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3.
Page 42 5. On the rear panel, press the expansion-slot clip together to unlock the clip; then, pull the clip out from the server until it stops and rotate the clip as shown in the following illustration. It remains loosely attached to the server. Adapter retention bracket...
Page 43 b. Lift and place the power-cord module out of the server as far as the power supply cable permits. 9. Install the adapter: Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For information about handling these devices, see “Handling static-sensitive devices”...
Page 44: Working With A Hard Disk Drive
Working with a hard disk drive This section describes the types of hard disk drives that the server supports and other information that you must consider when installing a hard disk drive, as well as how to install a hard disk drive in the server. Before you install a hard disk drive, review the following information: v The server supports two 25.4-mm (1-inch), slim, 3.5-inch hard disk drives.
Page 45: Installing A Hot-Swap Hard Disk Drive
Installing a hot-swap hard disk drive Before you install a hot-swap hard disk drive, review the following information: v Inspect the drive tray for any signs of damage. v Ensure that the drive is installed in the tray correctly. v If your server has an optional RAID adapter installed, see the documentation provided with the adapter for information about installing a hard disk drive.
Page 46: Installing A Non-Hot-Swap Hard Disk Drive
Installing a non-hot-swap hard disk drive Before you install a non-hot-swap hard disk drive, read the following information: v See the documentation that comes with the drive for any cabling instructions. v Route the cable before you install the drive. Do not block the airflow from the fans.
Page 47: Installing Memory Modules
® The server supports 512 MB and 1 GB DIMMs. See the ServerProven list at http://www.ibm.com/pc/us/compat/ for a list of memory modules that are supported by the server. The following illustration shows the memory slots on the system board. DIMM 4 (DDR4)
Page 48 3. Remove the server from the rack; then, remove the server cover (see “Removing the cover and bezel” on page 27). Attention: v Avoid touching the components and gold-edge connectors on the DIMMs. Make sure that the DIMMs are completely and correctly seated in the slots. Incomplete insertion might cause damage to the system board or to the DIMMs.
Page 49: Installing A Microprocessor
BIOS code. The most current level of BIOS code for the server is available at http://www.ibm.com/pc/support/. For additional information, see the User’s Guide on the IBM Eserver Documentation CD. 2. To use SMP, obtain an SMP-capable operating system. For a list of supported operating systems, go to http://www.ibm.com/pc/us/compat/.
Page 50 Make sure that the microprocessors are the same type, have the same cache size, and have the same clock speed. v See the ServerProven list at http://www.ibm.com/pc/us/compat/ for a list of microprocessors that are supported by the server. The following procedure describes installation of a microprocessor. Microprocessors should be removed only by qualified service technicians (see “Removing a...
Page 51 Microprocessor orientation indicator Microprocessor Microprocessor- locking lever Microprocessor socket 6. Close the microprocessor-locking lever to secure the microprocessor. Note: A new microprocessor comes in a kit with a heat sink. Attention: Do not disturb or contaminate the thermal material on the bottom of the new heat sink.
Page 52: Replacing The Battery
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 53 5. Locate the battery (connector BAT1) on the system board. PCI-X slot 1 (PCIX1) PCI-X slot 2 (PCIX2) Remote Supervisor Microprocessor 1 Adapter II (JMGT1) (U1) Battery (BAT1) Microprocessor 2 (U2) 6. Remove the battery: a. Use one finger to press on the tab securing the battery to its housing. b.
Page 54 v Set the power-on password. v Reconfigure the server. See the section about using the Configuration/Setup Utility program in the User’s Guide for details. Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 55: Replacing A Fan Assembly
Replacing a fan assembly The server comes with five replaceable fans. Complete the following steps to replace the fan assembly. Use this procedure to replace any fan in the server. 1. Read “Safety information” on page 101 and “Installation guidelines” on page 25. 2.
Page 56 Note: Correct airflow is from the front to the rear of the server. 7. Connect the replacement fan cable to the system board. Note: If you are replacing more than one fan, install all fans in the server before connecting the cables to the system board. Attention: Improper routing of the fan cables could result in crimps or cuts of the fan cabling, which might jeopardize fan performance.
Page 57: Completing The Installation
Configuration/Setup Utility program to update the server configuration. For more information, see “Updating the server configuration” on page 48 and the User’s Guide on the IBM Eserver Documentation CD. b. If you installed a SCSI drive, check the LEDs to verify proper operation.
Page 58: Connecting The Cables
POST error message 301 from being displayed during startup. For information about the Configuration/Setup Utility program, see “Using the Configuration/Setup Utility program” on page 9 and the User’s Guide on the IBM Eserver Documentation CD. v You might want to create update diskettes that contain the latest server firmware code and BIOS code.
Page 59 If you have just installed a Remote Supervisor Adapter II to manage the server from a remote location, see the section about setting up the adapter in the IBM Eserver 325 Type 8835 User’s Guide and in the Remote Supervisor Adapter User’s Guide for information about setting up and configuring the adapter and using the adapter to manage the server remotely.
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Page 61: Chapter 5. I/O Connectors
Connect Category 3, 4, or 5 unshielded twisted-pair cables to these connectors. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling. For more information about the Ethernet controller, see the User’s Guide. © Copyright IBM Corp. 2002, 2003...
Page 62: Serial Connector
Serial connector Use a serial connector to connect a serial device. The following illustration shows a serial connector. Universal Serial Bus connectors Use a Universal Serial Bus (USB) connector to connect a USB device. USB technology transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices and a maximum signal distance of 5 meters (16 ft) per segment.
Page 63: Chapter 6. Service Replaceable Units
This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM Eserver products. See the parts listing in “System” on page 94 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Page 64: Removing A Microprocessor
Removing a microprocessor Complete the following steps to remove a microprocessor. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices” on page 25. 1. Turn off the server and disconnect all power cords and external cables; then, remove the server cover (see “Removing the cover and bezel”...
Page 65: Thermal Grease
Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Note: v Read “Installation guidelines”...
Page 66: Power Supply
Power supply Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. Complete the following steps to remove the non-hot-swap power supply. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 67 Note: The illustrations in this publication might differ slightly from your hardware. Power-cord module Power-cord module release a. Press down on the retention clip at the front of the power-cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server.
Page 68: Operator Information Card
Operator information card Complete the following steps to remove the operator information card. This component is located in the front of the server. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices”...
Page 69: Cd-Rom Drive
CD-ROM drive Complete the following steps to remove the CD-ROM drive. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices” on page 25. 1. Turn off the server and all attached devices. 2.
Page 70: Scsi Backplane
SCSI backplane Complete the following steps to remove the SCSI backplane. This component contains an “HDD BACKPLN” label. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices” on page 25. 1.
Page 71: Riser Card
Riser card Complete the following steps to remove the riser card. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices” on page 25. 1. Turn off the server and any attached devices. 2.
Page 72: Baseboard Management Controller
Baseboard management controller Complete the following steps to remove the baseboard management controller. This component is located in the rear of the server, on the same side as the power supply. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices”...
Page 73 9. Remove the new baseboard management controller from the static-protective package. Move the baseboard management controller directly from the static-protective package to the SO-DIMM connector (J16) on the system board. Avoid touching the components and gold-edge connectors on the baseboard management controller. 10.
Page 74: System Board
System board This section shows the locations of items on the system board and describes how to remove the system board. System board internal connectors The following illustration shows the internal connectors on the system board. System Management SO-DIMM connector (J16) Remote Supervisor Adapter II (JMGT1) Secondary IDE (IDE2)
Page 75: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output connectors on the system board. Ethernet ports (Dual)(JLAN1) USB ports (USB2 and USB1) Video port (JVGA1) Serial port 1 (COM1) Serial port 2 (COM2) Chapter 6. Service replaceable units...
Page 76: System-Board Leds
System-board LEDs The following illustration shows the LEDs on the system board. Error/Power LED (J20) Microprocessor 1 error LED (DLED13) DIMM 4 error LED (DLED7) DIMM 3 error LED (DLED5) DIMM 2 error LED (DLED3) DIMM 1 error LED (DLED1) DIMM 6 error LED (DLED12) DIMM 5 error LED (DLED9) SCSI LED...
Page 77: System-Board Option Connectors
System-board option connectors The following illustration shows the connectors on the system board for user-installable options. PCI-X slot 1 (PCIX1) PCI-X slot 2 (PCIX2) Remote Supervisor Microprocessor 1 Adapter II (JMGT1) (U1) Battery (BAT1) Microprocessor 2 (U2) Note: The VRMs for the microprocessors are integrated on the system board. Chapter 6.
Page 78: System-Board Connectors For Adapters, Dimms, And Other Components
System-board connectors for adapters, DIMMs, and other components The following illustration shows the adapter connectors, DIMM connectors, and other connectors on the system board. System Management SO-DIMM connector (J16) PCI-X slot 1 (PCIX1) PCI-X slot 2 (PCIX2) Microprocessor 1 error LED (DLED13) Remote Supervisor Adapter II (JMGT1)
Page 79: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the location of the switches and jumper blocks on the system board. Any jumper blocks on the system board that are not shown in the illustration are reserved. For information about the BIOS code recovery or flash ROM page-swap jumper, see “Recovering from a POST/BIOS update failure”...
Page 80: Removing The System Board
Removing the system board Complete the following steps to remove the system board. Note: v Read “Installation guidelines” on page 25. v Read the safety notices at “Safety information” on page 101. v Read “Handling static-sensitive devices” on page 25. 1.
Page 81 System board screws (7 places) Heat-sink retainer bracket screws (4 places) Heat-sink retainer bracket screws (4 places) Locator hole I/O port screws (4 places) Locator pin 15. Remove the six I/O port screws at the rear of the server. 16. Remove the eight screws that secure the two heat-sink retention modules to the system board.
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Page 83: Chapter 7. Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 13.
Page 84: Beep Symptoms
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps Four continuous beeps...
Page 85: No-Beep Symptoms
Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-1 v System board (Timer tick interrupt failed) 3-1-2 v System board (Interval timer channel 2 failed) 3-1-3 1. DIMM (RAM test failed above address 2.
Page 86: Diagnostic Error Codes
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
Page 87 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 035-253-s99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
Page 88: Error Symptoms
Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 217-198-XXX 1. Check cable and termination. (Could not establish drive parameters) 2. SCSI backplane. 3. Hard disk drive. 217-XXX-000 1.
Page 89 In the following table, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first. Note: See “System”...
Page 90 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Intermittent problems Symptom FRU/action A problem occurs only 1. Verify that: occasionally and is difficult to v All cables and cords are connected securely to the rear of the server and detect.
Page 91 FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen is blank. 1. Verify that: v The server power cord is plugged into the server and a working electrical outlet.
Page 92 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 93 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The server does not turn on. 1. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly.
Page 94: Post Error Codes
Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v Your server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software.
Page 95 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action v System board (Hardware error) 1. Run the Configuration/Setup Utility program. (Power-on password damaged) 2. System board. 1. Set serial number in the Configuration/Setup Utility program. (VPD serial number not set.) 2.
Page 96: Service Processor Error Codes
Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1762 1. Hard disk drive. (Hard disk configuration error) 2. Hard disk drive cables. 3. Run the Configuration/Setup Utility program. 4.
Page 97 Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1. ServeRAID controller 2xxx (Code DRAM error) 1. Install download jumpers, flash latest level BIOS and firmware for controller.
Page 98: Post (Ispr) Error Procedures
Note: See “System” on page 94 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9xxx thru BZxx (SCSI bus error caused by cables, 1. Follow indications at “POST (ISPR) error procedures.” termination, defective drives, etc.). Z refers to the specific Follow those instructions before continuing with the channel or channels that cause the error.
Page 99 controllers have 2 channels. ServeRAID-5i controllers have no channels. The ServeRAID-5i uses the channel connectors of the onboard integrated SCSI controller. Table 2. SCSI identifier SCSI Channel Code (z) Descriptions Channel 1 Channel 2 Channel 1 and 2 Channel 3 Channel 1 and 3 Channel 2 and 3 Channel 1, 2, and 3...
Page 100: Scsi Error Codes
Identify which channel is causing the error by reconnecting cables one at a time and restarting until the error returns. b. Check termination of identified channel in step 2a. Note: SCSI channel termination details, if any, appear elsewhere in this publication.
Page 101: Undetermined Problems
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 512 MB DIMMs) Note: Minimum operating requirements are: a.
Page 102: Problem Determination Tips
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
Page 103: Chapter 8. Parts Listing, Type 8835
Chapter 8. Parts listing, Type 8835 The following parts information is for the Eserver 325, Type 8835, models 21X, 22X, 31X, 32X, 51X, 52X, 5DX, 61X, 62X 71X, 72X. © Copyright IBM Corp. 2002, 2003...
Page 104: System
System System (Type 8835, models 21X, 22X, 31X, 32X, 51X, 52X, 5DX, Index 61X, 62X) FRU No. CRU/FRU Cover, top (all models) 24P0708 Fan assembly, duct, 40X20 (all models) 24P0892 Power supply, 411W (all models) 74P4349 Hot-swap SCSI backplane (models 21X, 31X, 51X, 5DX, 61X, 71X) 32P1932 Operator information panel card (all models) 48P9086...
Page 105 System (Type 8835, models 21X, 22X, 31X, 32X, 51X, 52X, 5DX, Index 61X, 62X) FRU No. CRU/FRU Miscellaneous parts kit (all models): 32P1926 v CD spring rod (1) v CD-ROM drive blank bezel (1) v CD-ROM/diskette drive bracket (1) v Diskette drive blank bezel (1) v Diskette drive spring rod (1) v eServer xSeries plate (1) v Fan/duct bracket 40X20 (1)
Page 106: Power Cord Crus
Power cord CRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 107 IBM power cord part number Used in these countries and regions 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Italy, Libyan Arab Jamahiriya 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican...
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Page 109: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 110: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.
Page 111: Appendix B. Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 112: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 113: Safety Inspection Guide
Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 114: Handling Electrostatic Discharge-Sensitive Devices
8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
Page 115 Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.
Page 116 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 117 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 118 Statement 10 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 119 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 120 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 121 Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Related service information...
Page 122 Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 123 Appendix B. Related service information...
Page 124 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 125 Appendix B. Related service information...
Page 126 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 127 Appendix B. Related service information...
Page 128 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 129 Appendix B. Related service information...
Page 130 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 131 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 132 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 133 Notice n° 10 ATTENTION: Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Appendix B. Related service information...
Page 134 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 135 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 136 Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 137 Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Appendix B. Related service information...
Page 138 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 139 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 140 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 141 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Appendix B. Related service information...
Page 142 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 143 Appendix B. Related service information...
Page 144 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 145 Appendix B. Related service information...
Page 146 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 147 Appendix B. Related service information...
Page 148 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 149 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 150 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 151 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix B. Related service information...
Page 152 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 153: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 154: Trademarks
Predictive Failure Analysis Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 155: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 156: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 157: Taiwanese Class A Warning Statement
This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.
Page 158 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 159: Index
ServeRAID programs 9 SCSI 90 configuration, updating server 48 ServeRAID 86 Configuration/Setup Utility program 9 service processor 86 connector Ethernet USB 5, 6 activity LEDs 6 connectors configuring 10 adapter 67 connector 6, 51 battery 67 © Copyright IBM Corp. 2002, 2003...
Page 160 Ethernet (continued) connector pin-number assignments 51 LEDs integrated on system board 10 activity 6 transmit/receive activity LED 6 front panel 4 expansion hard disk drive activity 5 enclosure problems 79 information 5 slots, specifications 3 rear panel 5 external connectors 65 system board 66 external option, connecting 51 system error 5...
Page 161 reset button 4 parts listing 93 password lost of forgotten 22 SCSI PCI-X backplane connectors 64, 68 bus 1 28 error codes 90 bus 2 28 IDs 34 bus 3 28 serial PCI-X expansion slots 28 connector 6 pin-number assignments port problems 83 Ethernet 51 ServeRAID error codes 86...
Page 162 LSI Logic Configuration 10 video controller specifications 3 Web site IBM support 39 server compatibility information 25 working with adapters 28 Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide...
Page 164 Part Number: 90P3053 Printed in USA (1P) P/N: 90P3053...

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Eserver 325 type 8835

IBM 8835 - Eserver 325 - 1 GB RAM Maintenance And Troubleshooting Manual

About this Manual

Chapter 1. General Information

Chapter 2. Configuration

Chapter 3. Diagnostics

Chapter 4. Installing Options

Chapter 5. I/O Connectors

Chapter 6. Service Replaceable Units

Chapter 7. Symptom-To-FRU Index

Chapter 8. Parts Listing, Type 8835

Appendix A. Getting Help and Technical Assistance

Appendix B. Related Service Information

Appendix C. Notices

Index

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Summary of Contents for IBM 8835 - Eserver 325 - 1 GB RAM

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