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HP RP7 Model 7800 Maintenance And Service Manual
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HP RP7 Model 7800 Maintenance And Service Manual

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Maintenance & Service Guide
HP RP7 Retail System Model 7800

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  • Page 1 Maintenance & Service Guide HP RP7 Retail System Model 7800...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP RP7 Retail System Model 7800 First Edition (August 2012) Document Part Number: 703846-001...
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Features ..........................1 Optional HP RP7 Accessories ......................3 Front Panel Controls ..........................4 Using the On-Screen Display Menu ..................... 5 Rear I/O Panel Components ........................ 6 2 Installing and Customizing the Software ...................... 7 Installing the Windows operating system .....................
  • Page 6 Help Tab ..........................25 Saving and Printing Information in HP Vision Diagnostics ..........25 Downloading the Latest Version of HP Vision Diagnostics ..........25 Protecting the Software ........................26 5 Illustrated parts catalog ..........................27 Plastics ............................... 27 System Board, Memory, and Processors ................... 28 Drives ..............................
  • Page 7 Routing Cables to External Devices ....................60 Optional Integrated USB Modules ...................... 63 Optional HP Retail RP7 10.4” Customer Display ................67 Optional HP Retail RP7 VFD Customer Display ................72 Installing the VFD Customer Display Without Poles ............72 VFD Customer Display With One or Two Poles ..............
  • Page 8 System Recovery ..........................113 System Recovery when Windows is responding ............. 113 System Recovery when Windows is not responding ............114 System recovery using recovery media ................114 Creating recovery media ................. 115 Using recovery media ..................115 Appendix B Configuring the Software ......................117 Touch Screen Calibration .........................
  • Page 9 Solving keyboard and mouse problems (if installed) ................ 150 Solving hardware installation problems .................... 152 Solving network problems ........................ 154 Solving memory problems ........................ 156 Solving processor problems ......................158 Solving USB flash drive problems ....................158 Solving internet access problems ..................... 159 Solving software problems .......................

  • Page 11: Product Features

    Product Features Standard Features The HP RP7 Retail System features include: ● Designed for long-term deployment within general retail, hospitality, and other retail markets ● Choice of associate facing touchscreen: ◦ 15” Resistive ◦ 15” Projective Capacitive ◦ 17” Projective Capacitive ●...
  • Page 12 ● Customer-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD can be mounted to the RP7 or mounted on a separate stand) ● Customer-facing 10.4” LCD Display; optional (can be used with the two-line VFD if optional VFD stand or CFD stand is used electrically;...

  • Page 13: Optional Hp Rp7 Accessories

    Optional HP RP7 Accessories The following HP RP7 accessories are available from HP. HP RP7 Adjustable Stand HP Retail Integrated Webcam HP Retail RP7 VFD Customer Display HP Retail Integrated Fingerprint Reader HP Retail RP7 10.4” Customer Display HP Retail Integrated Dual-Head MSR...

  • Page 14: Front Panel Controls

    Front Panel Controls Control Function Menu Opens the On-Screen Display (OSD) main menu. – (Minus) If the OSD menu is on, tap to navigate backward through the OSD menu and decrease adjustment levels. + (Plus) If the OSD menu is on, tap to navigate forward through the OSD menu and increase adjustment levels.

  • Page 15: Using The On-Screen Display Menu

    Using the On-Screen Display Menu Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To access the OSD, do the following: If the system is not already on, press the Power button to turn on the unit. To activate the OSD function, tap in the front bezel area just to the left of the power icon.

  • Page 16: Rear I/O Panel Components

    DO NOT plug a network cable into the cash drawer connector. CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the DC Out Power Connector. Chapter 1 Product Features...

  • Page 17: Installing And Customizing The Software

    Installing and Customizing the Software If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed.

  • Page 18: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 19: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 20: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 21: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 22: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color, SMART, translation mode.

  • Page 23: Computer Setup-Security

    Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
  • Page 24 Table 3-4 Computer Setup—Security (continued) Password Options Allows you to enable/disable: ● (This selection appears Lock Legacy Resources (appears if a setup password is set). Default is enabled. only if a power-on ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, password or setup the F10 Setup Options without entering setup password).
  • Page 25 Table 3-4 Computer Setup—Security (continued) ◦ 4 Stack/USB Port 3 ◦ 4 Stack/USB Port 4 ● Accessory USB Ports ◦ Red/24V Power USB Port ◦ Green/12V Power USB Port Slot Security Allows you to disable any the PCI Express x1 slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 26 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. Default is enabled. options are hardware Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization dependent) features of the processor. Changing this setting requires turning the computer off and then back on.

  • Page 27: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 28: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 29 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Resources you can change include: ◦ Parallel Port ◦ Serial Port A ◦ Serial Port B ◦ Serial Port A Voltage ◦ Serial Port B Voltage ● Available settings for powered ports are: ◦...

  • Page 30: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...

  • Page 31: Computer Diagnostic Features

    NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.

  • Page 32: Survey Tab

    Shut down the operating system and turn off the computer. Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility.

  • Page 33: Test Tab

    The Status tab displays the status of the selected tests. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test. Hewlett-Packard Vision Diagnostics...

  • Page 34: History Tab

    The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed, or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for each device being tested ●...

  • Page 35: Help Tab

    You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major functions of Hewlett-Packard Vision Diagnostics.

  • Page 36: Protecting The Software

    Click the Hewlett-Packard Vision Diagnostics link. Click the Download button. NOTE: The download includes instructions on how to create the bootable CD or the bootable USB flash drive. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 37: Illustrated Parts Catalog

    Illustrated parts catalog Plastics Item Description Spare part number Bucket cover and rear I/O cover 702769-001 Power supply cover 702787-001 USB cover plate xxxxxx-001 Power adapter 180-W, does not include power cord 702778-001 In Mold Decoration (IMD; customizable) covers: Panel with hole (for bottom rear on models with VFD) 702781-001 Panel without hole (for bottom rear on models without VFD) 702786-001...

  • Page 38: System Board, Memory, And Processors

    System Board, Memory, and Processors Item Description Spare part number System board (includes replacement thermal material) 674783-001 Memory modules (PC3-12800, 1666-MHz) 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Processors (include replacement thermal material) Intel Core i5 2400S processor, 2.5 GHz, 65W 640953-001 Intel Core i3 2120 processor, 3.3 GHz, 65W 638629-001...

  • Page 39: Misc Parts

    Misc parts Item Description Spare part number Blower 702774-001 USB+PWR 24V and Cash Drawer port daughter card 702775-001 WLAN module, 802.11a/b/g/n 652165-001 Heat sink (includes replacement thermal material) 702773-001 EMI shield (metal plate), display head 702780-001 USB security cover for secured USB port on I/O panel 702779-001 Grommet, hard drive 594220-001...

  • Page 40: Cables

    Cables Description Spare part number Cables LED cable assembly 702777-001 Hard drive harness cable assembly 702776-001 Hood sensor 702772-001 Antenna kit 702771-001 Chapter 5 Illustrated parts catalog...

  • Page 41: Accessories

    Accessories Accessories...
  • Page 42 Display, associate-facing (AFD), 15 inch non-capacitive 667838-001 Display, associate-facing (AFD), 17 inch capacitive 667841-001 Bracket for HP Retail RP7 10.4” Customer Display 703269-001 (10) Cable kit for HP Retail RP7 10.4” Customer Display, includes: 702782-001 ● USB A cable ● DC-in cable ●...

  • Page 43: Vfd Display Kit

    VFD Display Kit Description Spare part number VFD Display Kit 695662-001 VFD customer display Display bracket Poles (2) IMD panel Screws Cable kit VFD Display Kit...

  • Page 44: Stand-Alone Vfd Display Kit

    Stand-alone VFD Display Kit Description Spare part number Stand-alone VFD Display Kit 695662-001 VFD customer display Poles (3) Stand Cable kit Sequential part number listing Spare part Description number 594220-001 Grommet, hard drive 638629-001 Intel Core i3 2120 processor, 3.3 GHz, 65W 639135-001 320-GB, 7200-rpm hard drive 640953-001...
  • Page 45 USB security cover for secured USB port on I/O panel 702780-001 EMI shield (metal plate), display head 702781-001 VFD customer display 702782-001 Cable kit for HP Retail RP7 10.4” Customer Display 702783-001 VFD customer display, pole Sequential part number listing...
  • Page 46 Spare part Description number 702784-001 VFD customer display, bracket 702785-001 VFD customer display, cable kit (includes USB power cable and VFD cable) 702787-001 Power supply cover 703269-001 Bracket for HP Retail RP7 10.4” Customer Display Chapter 5 Illustrated parts catalog...

  • Page 47: Serial And Parallel Ata Drive Guidelines And Features

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...

  • Page 48: Sata Hard Drive Cables

    SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 49: Ata Smart Drives

    ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 50: Routine Care, And Disassembly Preparation

    Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 51: Preventing Electrostatic Damage To Equipment

    Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

  • Page 52: Grounding The Work Area

    Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...

  • Page 53: Tools Needed

    Tools Needed A Phillips, Torx, or flat blade screwdriver is needed for most of the procedures described in this guide. Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ●...

  • Page 54: Tools And Software Requirements

    CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

  • Page 55: Lithium Coin Cell Battery

    ● Avoid dropping drives from any height onto any surface. ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity.

  • Page 56: Removal And Replacement Procedures

    Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Routine Care, and Disassembly Preparation on page 40 for initial safety procedures.

  • Page 57: Power Supply Cover

    Power Supply Cover Description Spare part number Power supply cover 702787-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Pull the power supply cover back then lift if up and off the unit. To install the power supply cover, reverse the removal procedure. Power Supply Cover...

  • Page 58: Decorative Panel (Imd)

    Decorative Panel (IMD) Description Spare part number IMD panel with hole (for bottom rear on models with VFD) 702781-001 IMD panel without hole (for bottom rear on models without VFD) 702786-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46).

  • Page 59: Rear I/O Panel

    Rear I/O Panel Description Spare part number Rear I/O panel 702769-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2).

  • Page 60: Using The Usb Security Cover

    Using the USB Security Cover Description Spare part number USB security cover 702779-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Push inward on the tab at the bottom of the USB security cover (1) and rotate the bottom of the cover up (2) to remove it.
  • Page 61 Insert the top of the USB security cover into the I/O panel at an angle with the bottom of the cover slightly raised (1), then rotate the bottom down so that the cover snaps in place (2). NOTE: If the USB device has a cable, place the cable in the channel on the side of the security cover.
  • Page 62 Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 63: Mounting Bracket Cover

    Mounting Bracket Cover Prepare the computer for disassembly (Preparation for Disassembly on page 46). Slide the stand's mounting bracket cover up and off the mounting bracket. To remove the mounting bracket cover, reverse the installation procedures. Mounting Bracket Cover...

  • Page 64: Display Head Back Panel

    Display Head Back Panel Description Spare part number Display head back panel 702769-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Press inward on the buttons located near the bottom sides of the display head's back panel (1) then slide the back panel up and off the display head (2).

  • Page 65: Rp7 Adjustable Stand

    (Rear I/O Panel on page 49). Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down (1). Install the three screws included with the stand through the mounting bracket and into the display head to secure it in place (2).
  • Page 66 Slide the mounting bracket cover down over the stand's mounting bracket. Rotate open the small door at the base of the power supply housing (1) and slide the power supply brick into the housing (2). NOTE: To keep the power adapter from getting jammed, make sure the rubber feet are pointed toward the display.
  • Page 67 Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet. RP7 Adjustable Stand...
  • Page 68 Snap the decorative panel back onto the rear of the base. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Chapter 8 Removal and Replacement Procedures...
  • Page 69 (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). You can adjust the monitor stand height and tilt to a variety of positions. RP7 Adjustable Stand...

  • Page 70: Routing Cables To External Devices

    Routing Cables to External Devices Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
  • Page 71 Snap the decorative panel back onto the rear of the base. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Routing Cables to External Devices...
  • Page 72 Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 73: Optional Integrated Usb Modules

    Optional Integrated USB Modules There are three optional integrated USB modules available from HP (sold separately). retail integrated webcam for live video functions 695661-001 retail integrated fingerprint reader to add security identification functions 690684-001 retail integrated dual-head magnetic stripe reader for card data read 690685-001 The integrated USB modules can be installed on the top or bottom of the display head or on either side of the display head.
  • Page 74 Remove the two screws that attach the USB cover plate to the display head (1) then slide the cover plate off the display head (2). Remove only the cover plate that is in the location where you want to install the USB module. NOTE: There is a small “fingernail”...
  • Page 75 Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2). Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2).
  • Page 76 Slide the display head's back panel down onto the rear of the display head. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 77: Optional Hp Retail Rp7 10.4" Customer Display

    695662-001 Stand-alone VFD Kit 695665-001 Bracket for HP Retail RP7 10.4” Customer Display 703269-001 Cable kit for HP Retail RP7 10.4” Customer Display 702782-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49).
  • Page 78 Route the audio, DVI, USB, and power cables through the hole in the customer display back plate (1). Connect the back plate to the customer display by aligning the hooks on the back plate with the slots on the back of the display and sliding the back plate up (2) so that the screw holes on the back plate are aligned with the screw holes on the display.
  • Page 79 Route the audio, DVI, USB, and power cables through the rear of the base and out the front of the base, then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I/O ports.
  • Page 80 Slide the back plate mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the customer display into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.
  • Page 81 (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). Reconnect the power cord and press the power button on both displays. Optional HP Retail RP7 10.4” Customer Display...

  • Page 82: Optional Hp Retail Rp7 Vfd Customer Display

    Optional HP Retail RP7 VFD Customer Display Description Spare part number VFD customer display, pole 702783-001 VFD customer display, bracket 702784-001 VFD customer display, cable kit (includes USB power cable and VFD cable) 702785-001 The integrated VFD customer display can be installed with no poles attached, or with one or two poles attached, depending on the desired height of the VFD.
  • Page 83 Wrap the excess extension cable around the hooks on the rear of the base. Insert the end of the extension cable through the hole in the decorative panel (1) and snap the decorative panel onto the rear of the base (2). Optional HP Retail RP7 VFD Customer Display...
  • Page 84 Insert the VFD cable through the center of the mounting bracket (1) and slide the VFD onto the mounting bracket (2). Lay the VFD face down on clean, dry cloth and connect the VFD cable to the extension cable. Chapter 8 Removal and Replacement Procedures...
  • Page 85 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.

  • Page 86: Vfd Customer Display With One Or Two Poles

    Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).
  • Page 87 (2) and connect the extension cable to the I/O cable included with the VFD (3). Connect the I/O cable to the 12V USB port on the RP7. Optional HP Retail RP7 VFD Customer Display...
  • Page 88 Wrap the excess extension cable around the hooks on the rear of the base. Snap the decorative plate onto the rear of the base. Chapter 8 Removal and Replacement Procedures...
  • Page 89 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.
  • Page 90 Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 91: Cable Management

    Cable Management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 92: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689374-001 4-GB, PC3-12800 689373-001 2-GB, PC3-12800 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.

  • Page 93: Populating Dimm Sockets

    Populating DIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel A. The DIMM3 socket operates in memory channel B. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed.
  • Page 94 Press down on the lever at the to of the memory access door (1) and rotate the door open (2). To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). Chapter 8 Removal and Replacement Procedures...
  • Page 95 To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down into the socket (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 96: Hard Drive

    Hard Drive Description Spare part number 320 GB, 7200 rpm SATA hard drive 639135-001 256 GB Solid State Drive (SSD) 661842-001 128 GB Solid State Drive (SSD) 665961-001 32 GB MLC Flash, 2.5-in 686616-001 Grommet, hard drive 594220-001 CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive.
  • Page 97 Remove the four screws from the sides of the hard drive carrier (1) and lift the hard drive out of the carrier (2). Place the new hard drive into the carrier (1) and install the four screws into the sides of the carrier (2).
  • Page 98 Slide the hard drive/carrier assembly into the drive bay (1) and close the hard drive door (2). Slide the display head's back panel down onto the rear of the display head. Chapter 8 Removal and Replacement Procedures...
  • Page 99 Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 100: Removing The Display Head From The Stand

    (Display Head Back Panel on page 54). Remove the RP7 display head from the stand by removing the three screws that attach the stand's mounting bracket to the display head (1) then slide the display up and off the mounting bracket (2).

  • Page 101: Rear Metal Plate (Emi Shield)

    Rear Metal Plate (EMI shield) Description Spare part number Rear metal plate (EMI shield) 702780-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53).
  • Page 102 Remove the five Torx screws that secure the metal plate on the back of the display head (1) and lift the metal plate off the display head (2). To install the rear metal plate, reverse the removal procedures. Chapter 8 Removal and Replacement Procedures...

  • Page 103: Battery

    Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
  • Page 104 Note which side of the battery is the positive side so that the new battery has the same orientation and pull the battery out of its holder. Insert the new battery. Ensure that the positive side of the new battery is oriented in the same direction as the battery that was removed.

  • Page 105: Blower

    Blower Description Spare part number Blower 702774-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53). Remove the display head back panel (Display Head Back Panel on page 54).
  • Page 106 Swing the antenna bracket out of the way. Figure 8-2 Swinging the antenna bracket out of the way Lift the blower straight up and out of the chassis. Figure 8-3 Removing the blower To install the blower, reverse the removal procedures. Chapter 8 Removal and Replacement Procedures...

  • Page 107: Heat Sink

    Heat Sink Description Spare part number Heat sink 702773-001 All heat sink spare part kits contain replacement thermal material. Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49).
  • Page 108 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-5 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

  • Page 109: Processor

    Processor Description Spare part number Intel Core i5 2400S processor, 2.5 GHz, 65W 640953-001 Intel Core i3 2120 processor, 3.3 GHz, 65W 638629-001 Intel Pentium Dual-Core G850 processor, 2.9 GHz, 65W 655973-001 Intel Celeron G540 processor, 2.5 GHz 665119-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46).
  • Page 110 NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 100 Chapter 8 Removal and Replacement Procedures...

  • Page 111: Drive Cables And Bracket Assembly

    Drive Cables and Bracket Assembly Description Spare part number Drive cables and bracket assembly 702776-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53).
  • Page 112 Disconnect the drive data cables and power cable. Figure 8-8 Disconnecting the drive cables from the system board Remove the drive cage and cable assembly from the computer. Remove the two Torx screws that secure the drive connector to the cage, remove the wires from the slots in the cage, and then remove the drive connector from the cage.
  • Page 113 Remove the two Torx screws that secure the drive connector to the cage, remove the cable from the clip on the cage, and then remove the drive connector from the cage. Figure 8-10 Removing the drive connector To reinstall the drive cable and bracket assembly, reverse the removal procedure. Drive Cables and Bracket Assembly 103...

  • Page 114: Hood Sensor

    Hood Sensor Description Spare part number Hood sensor 702772-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53).

  • Page 115: Hard Drive Led Cable

    Lift the hood sensor and cable from the computer (3). Figure 8-11 Removing the hood sensor To reinstall the front USB and power switch, reverse the removal procedure. Hard Drive LED Cable Description Spare part number Hard drive LED cable 702777-001 Prepare the computer for disassembly (Preparation for Disassembly on page...
  • Page 116 Disconnect the cable from the system board connector labeled LED CR14(1). Remove the cable from the routing path (2). Remove the cable from the clips (3). Lift the LED from the holder, and remove the assembly from the computer (4). Figure 8-12 Removing the hard drive LED cable To reinstall the hard drive LED cable, reverse the removal procedure.

  • Page 117: Speaker

    Speaker Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53). Remove the display head back panel (Display Head Back Panel on page 54).

  • Page 118: Usb+Pwr 24V And Cash Drawer Port Daughter Card

    USB+PWR 24V and Cash Drawer Port Daughter Card Description Spare part number USB+PWR 24V and Cash Drawer port daughter card 702775-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49).

  • Page 119: Wlan Module

    WLAN Module Description Spare part number WLAN module, 802.11a/b/g/n 652165-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). Remove the rear I/O panel (Rear I/O Panel on page 49). Remove the mounting bracket cover (Mounting Bracket Cover on page 53).

  • Page 120: System Board

    System Board Description Spare part number System board (includes thermal material) 674783-001 Prepare the computer for disassembly (Preparation for Disassembly on page 46). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 121 Lift the system board up and out of the chassis. Figure 8-16 Removing the system board To install the system board, reverse the removal procedure. System Board 111...

  • Page 122: Appendix A Restoring And Recovering

    Restoring and recovering To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 123: System Recovery

    System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.

  • Page 124: System Recovery When Windows Is Not Responding

    When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next.

  • Page 125: Creating Recovery Media

    ● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs).
  • Page 126 To perform a System Recovery using recovery media: If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off.

  • Page 127: Appendix B Configuring The Software

    Configuring the Software Touch Screen Calibration You do not need to install the touch driver software for Microsoft Windows 7 or POSReady 7. Touch drivers are already included in those operating systems for this monitor. HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen.

  • Page 128: Configuring The Msr And Vfd Customer Display

    Configuring the MSR and VFD Customer Display To configure the MSR and VFD, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is available on the system's hard drive. In Windows XP or Windows Embedded POSReady 2009, select Start >...

  • Page 129: Appendix C Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 130: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 131: Appendix D Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 132: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table D-1 Numeric Codes and Text Messages Control panel message...
  • Page 133 Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration Reset the date and time under Control memory. Panel (Computer Setup can also be used). If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.
  • Page 134 Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
  • Page 135 Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis, rear chassis, or front chassis fan is Reseat chassis, rear chassis, or front Chassis Fan not Detected not connected or may have malfunctioned. chassis fan.
  • Page 136 Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device. Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device.

  • Page 137: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 138 Table D-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two Processor thermal Ensure that the computer air vents are not times, once every second, protection activated: blocked and the fan is running. followed by a two second Fan may be blocked or Open the cover, press the power button,...

  • Page 139: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table D-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes System board failure Replace the system board. seven times, once every (ROM detected failure second, followed by a two prior to video). second pause.

  • Page 140: Appendix E Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 141: Resetting The Password Jumper

    Resetting the Password Jumper To reset the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 142: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 143 Reach in, press, and hold the CMOS button in for five seconds. You can access the CMOS button after removing the memory door. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure E-1 CMOS button NOTE:...

  • Page 144: Appendix F Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

  • Page 145: Helpful Hints

    ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 135 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
  • Page 146 ● Wake the computer by pressing any key on the keyboard, pressing the power button, or tapping the screen. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer.

  • Page 147: Solving Retail System-Specific Problems

    Solving Retail System-specific Problems The issues listed in this section are specific to features available in this Retail System. Table F-1 Solving Retail System-specific problems Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. Run the Computer Setup utility.

  • Page 148: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 149 There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 150 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 151: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Table F-3 Solving power problems Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated:...
  • Page 152 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with Right-click Start, click Explore, and right-click on a drive. a file. Select Properties then select the Tools tab. Under Error- checking click Check Now. Drive not found (identified).
  • Page 153 Table F-4 Solving hard drive problems (continued) Nonsystem disk/NTLDR missing message. NOTE: Only if external USB diskette drive is installed. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached drive configuration.

  • Page 154: Solving Media Card Reader Problems

    Solving media card reader problems Table F-5 Solving media card reader problems A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety If using an SD card, make sure that the lock tab located on feature that prevents writing to and deleting from an SD/ the right of the SD card is not in the locked position.

  • Page 155: Solving Display Problems

    Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table F-6 Solving display problems Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy Use the touch keyboard, or If a keyboard or mouse is saver features are enabled.
  • Page 156 Blank screen and the power LED flashes red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.

  • Page 157: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table F-7 Solving audio problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.

  • Page 158: Solving Printer Problems

    Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector. The rear audio output connector is for powered front of the computer. audio devices and is not designed for headphone use.
  • Page 159 Table F-8 Solving printer problems (continued) Printer will not print. Cause Solution The correct printer drivers for the application are not Install the correct printer driver for the application. installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used.

  • Page 160: Solving Keyboard And Mouse Problems (If Installed)

    Solving keyboard and mouse problems (if installed) If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table F-9 Solving keyboard problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
  • Page 161 Table F-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.

  • Page 162: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 163 Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.

  • Page 164: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table F-12 Solving network problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 165 Table F-12 Solving network problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager.

  • Page 166: Solving Memory Problems

    Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
  • Page 167 Table F-13 Solving memory problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 socket. Ensure that a memory module is installed in the DIMM1 socket on the system board.

  • Page 168: Solving Processor Problems

    Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Table F-14 Solving processor problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).

  • Page 169: Solving Internet Access Problems

    USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that “Device Computer Setup. available” is selected for “Front USB Ports” and “Rear USB Ports”...
  • Page 170 Table F-16 Solving internet access problems (continued) Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 171: Solving Software Problems

    Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.

  • Page 172: Index

    105 display head back panel, removal cable connections 81 hard drive problems 141 and replacement 54 cable kit for HP Retail RP7 10.4” hardware installation problems Display, customer-facing (CFD), Customer Display 10.4 inch 32 spare part number 67...
  • Page 173 installing power adapter heat sink 97 memory 82 spare part number 27, 35 hood sensor 104 Internet access problems 159 power cord set requirements IMD panel 48 country specific 120 LED cable 105 power problems 141 mounting bracket cover 53 keyboard problems 150 power supply power supply cover 47...
  • Page 174 software installing with one or two backing up 26 poles 76 problems 161 installing without poles 72 servicing computer 44 VFD customer display, bracket solid-state drive, spare part 32, 36 number 28, 35 spare part number 72 spare part number VFD customer display, cable kit tamper-resistent wrench 44 32, 36...

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