Page 1 This document contains information about the Latitude™ D620. The Latitude D620 training course goal is to prepare you to accurately and effectively resolve customer inquiries and technical issues and to inform you of the proper steps for replacing hardware. This course also gives an overview of the system BIOS, features, keyboard shortcuts, and safety precautions.
Page 2 A CAUTION indicates a potential for property damage, personal injury, or death. Dell's online courses are designed to work with Internet Explorer® 5.x and later, Netscape® versions 6.x and later, and Mozilla® 1.0.1. If you experience problems with the courseware related to your browser, please contact us: us_dcse@dell.com...
Page 3 This system supports key D-Family features such as smart card technology, TPM, gigabit Ethernet, mini card slots, and dual-pointing devices. These are some of the goals considered in the Latitude D620's development: Delivery of Intel's Napa architecture (features/performance)
Page 4 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 is fully RoHS compliant. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM RoHS Overview https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 4 de 145...
Page 5 Americas Europe APCC 04/07/06 04/07/06 04/07/06 Latitude D620 The table below compares the Latitude D620 to the older D610. Product Overview Features Latitude D620 Intel® Core™ 2 Duo, Core Duo, and Processor type Core Solo (Merom and Yonah) Core 2 Duo: 2.0 GHz...
Page 6 Dell - Latitude™ D620 - Printer-Friendly Format Bluetooth® support Rate (EDR) Broadcom® BCM5752 Integrated Gigabit NIC (LOM) Ethernet Conexant® HDA D110 MDC w/ Azalia Modem codec Micro® Oz601 Controller I/O card slots PC Card™ Slot Smart card slot IR support IRDA 1.1...
Page 7 Dell - Latitude™ D620 - Printer-Friendly Format Processors PC Card™ Memory Communications Audio Keyboard Fingerprint Reader Battery Physical Processors Processor type Intel® Core™ Solo and Intel Core Duo processors Level 1 (L1) cache 64 KB (Internal) Level 2 (L2) cache...
Page 8 Wireless WLAN card, wireless switch with Dell™ Wi-Fi® catcher technology, internal card with Bluetooth® wireless technology, and Dell Mobile Broadband card (The availability of the Dell Mobile Broadband card may vary by region.) Graphics Video type Integrated on system board, hardware accelerated...
Page 9 Dell - Latitude™ D620 - Printer-Friendly Format 24-Bit (stereo digital-to-analog) Stereo conversion 24-Bit (stereo analog-to-digital) Interfaces Internal PCI Bus/High Definition Audio Microphone mini-connector, stereo headphones/speakers mini- External connector Speakers One 4-ohm speaker Internal speaker amplifier 2 W channel into 4 Ohms...
Page 10 Dell - Latitude™ D620 - Printer-Friendly Format Track Stick X/Y position resolution 250 count/sec @ 100 GF (graphics table mode) Size Protrudes 0.5 mm higher than surrounding keycaps Battery Type 85 WHr 9-cell Lithium Ion battery (You cannot use an auto/air adapter with a 9-cell battery.)
Page 11 Dell - Latitude™ D620 - Printer-Friendly Format Physical Height 32 mm (1.26 inches) Width 337 mm (13.3 inches) Depth 238 mm (9.3 inches) Weight With travel module and 4-cell battery 1.98 kg (4.37 lb) With CD-ROM drive and 6-cell battery 2.27 kg (5.0 lb)
Page 12 Dell - Latitude™ D620 - Printer-Friendly Format Three different batteries are available for the Latitude™ D620 system. The chassis appearance changes when the 9-cell battery is installed. The 9-cell battery includes a palm rest of sorts that protrudes from the front of the system.
Page 13 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Hard drive Battery Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Bottom https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... Memory door D-Dock connector...
Page 14 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Ambient light sensor (ALS) Status LEDs Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Front https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... Keyboard LEDs / audio controls...
Page 15 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Security slot Audio jacks Infrared port Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Left https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... Smart card reader Wireless catcher switch PC Card™...
Page 16 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Optical drive Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Right https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... USB ports (2) For Dell Employees Only This document is Dell Confidential Página 16 de 145...
Page 17 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. RJ-45 (network) connector RJ-11 (modem) connector USB ports (2) Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Back https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 18 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Chassis Top https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 18 de 145...
Page 19 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM 9-Cell Chassis Front https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 19 de 145...
Page 20 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM 9-Cell Chassis Left https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 20 de 145...
Page 21 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM 9-Cell Chassis Right https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 21 de 145...
Page 22 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM 9-Cell Chassis Top https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 22 de 145...
Page 23 Dell - Latitude™ D620 - Printer-Friendly Format Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. Turns on steadily or blinks to indicate battery charge status.
Page 24 Dell - Latitude™ D620 - Printer-Friendly Format The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the Caps Lock function is enabled. Turns on when the Scroll Lock function is enabled.
Page 25 Dell - Latitude™ D620 - Printer-Friendly Format On the left side of the Latitude D620 system is a security slot, sometimes called a Kensington® lock slot. Connect a security cable to this slot to secure the notebook to a desk. The most popular security cables are made by Kensington, but more companies are entering this marketplace.
Page 26 Wear shoes with non-conductive rubber soles to help reduce the chance of being shocked or seriously injured in an electrical accident. Dell products with standby power must be completely unplugged before opening the case. Systems that incorporate standby power are essentially powered while turned off. The internal power allows the system to be remotely turned on (wake on LAN), suspended into a sleep mode, and have other advanced power management features.
Page 27 Dell - Latitude™ D620 - Printer-Friendly Format You need to address the following issues when replacing parts on the Latitude™ D620. The palm rest on this system needs to be removed in a certain manner. Follow these steps: 1. Remove all parts necessary to access the palm rest.
Page 28 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the AC power converter for the Latitude™ D620. Disconnecting the AC Power Converter 1. Pull the AC plug from the left side of the system.
Page 29 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the battery on the Latitude™ D620. Removing and Replacing the Battery 1. Before removing the battery, remove the power. 2. Locate the battery.
Page 30 Dell - Latitude™ D620 - Printer-Friendly Format 6. Reverse the previous steps to replace the battery. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Battery https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 30 de 145...
Page 31 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the phone SIM (subscriber identity module) for the Latitude™ D620. Removing and Replacing the Phone SIM 1. Before removing the SIM: Remove the power.
Page 32 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the phone SIM. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Phone SIM https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 32 de 145...
Page 33 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the memory in DIMM B on the Latitude™ D620. Removing and Replacing the Memory in DIMM B 1. Before removing the memory in DIMM B: Remove the power.
Page 34 Dell - Latitude™ D620 - Printer-Friendly Format 5. Lift and remove the memory from the socket. 6. Remove the memory from the socket. 7. Reverse the previous steps to replace the memory in DIMM B. Printed 2/22/2010 11:17:19 AM Latitude™ D620...
Page 35 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the optical drive. Removing and Replacing the Optical Drive 1. Before removing the optical drive: Remove the power. Remove the battery. 2. Locate the optical drive bay.
Page 36 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the optical drive. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Optical Drive https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 36 de 145...
Page 37 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the hard drive for the Latitude™ D620. Removing and Replacing the Hard Drive 1. Before removing the hard drive: Remove the power. Remove the battery.
Page 38 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the hard drive. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Hard Drive https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 38 de 145...
Page 39 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the hinge cover. Removing and Replacing the Hinge Cover Remove the power. Remove the battery. 2. Locate the hinge cover. 3. Insert a scribe into the hinge cover slot.
Page 40 Dell - Latitude™ D620 - Printer-Friendly Format 6. Reverse the previous steps to replace the hinge cover. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Hinge Cover https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 40 de 145...
Page 41 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the keyboard for the Latitude™ D620. Removing and Replacing the Keyboard 1. Before removing the keyboard: Remove the power. Remove the battery. Remove the hinge cover.
Page 42 Dell - Latitude™ D620 - Printer-Friendly Format 5. Release the keyboard cable lock. 6. Release the ZIF connector to detach the cable and lift the keyboard from the system. 7. Reverse the previous steps to replace the keyboard. Printed 2/22/2010 11:17:19 AM Latitude™...
Page 43 Dell - Latitude™ D620 - Printer-Friendly Format Página 43 de 145 https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... 22/02/2010...
Page 44 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the Bluetooth® card for the Latitude™ D620. Removing and Replacing the Bluetooth Card 1. Before removing the Bluetooth card: Remove the power. Remove the battery.
Page 45 Dell - Latitude™ D620 - Printer-Friendly Format 5. Lift the Bluetooth wireless card from the system. 6. Disconnect the Bluetooth wireless card cable. 7. Reverse the previous steps to replace the Bluetooth wireless card. Printed 2/22/2010 11:17:19 AM Latitude™ D620...
Page 46 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the coin battery for the Latitude™ D620. Removing and Replacing the Coin Battery 1. Before removing the coin battery: Remove the power. Remove the battery.
Page 47 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the coin battery. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Coin Battery https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 47 de 145...
Page 48 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the memory for the Latitude™ D620. Removing and Replacing the Memory 1. Before removing the memory: Remove the power. Remove the battery. Remove the hinge cover.
Page 49 Dell - Latitude™ D620 - Printer-Friendly Format 6. Reverse the previous steps to replace the memory. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Memory DIMM A https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 49 de 145...
Page 50 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the WWAN card on the Latitude™ D620. Removing and Replacing the WWAN Card 1. Before removing the WWAN card: Remove the power. Remove the battery.
Page 51 Dell - Latitude™ D620 - Printer-Friendly Format Página 51 de 145 Pull the two securing levers away from the WWAN card, and then remove the card. https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... 22/02/2010...
Page 52 Dell - Latitude™ D620 - Printer-Friendly Format Página 52 de 145 Lift the WWAN card to a 45-degree angle. https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... 22/02/2010...
Page 53 Dell - Latitude™ D620 - Printer-Friendly Format 6. Lift the WWAN card out of the slot. 7. Reverse the previous steps to replace the WWAN card. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM WWAN Card https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 53 de 145...
Page 54 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the WLAN card on the Latitude™ D620. Removing and Replacing the WLAN Card 1. Before removing the WLAN card: Remove the power. Remove the battery.
Page 55 Dell - Latitude™ D620 - Printer-Friendly Format 5. Lift the WLAN card to a 45-degree angle. 6. Lift the WLAN card out of the slot. 7. Reverse the previous steps to replace the WLAN card. Printed 2/22/2010 11:17:19 AM Latitude™ D620...
Page 56 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the LCD for the Latitude™ D620. Removing and Replacing the LCD 1. Before removing the LCD: Remove the power. Remove the battery. Remove the hinge cover.
Page 57 Dell - Latitude™ D620 - Printer-Friendly Format 5. Remove the four hinge screws from the back and bottom of the chassis. 6. Lift the LCD from the frame. 7. Reverse the previous steps to replace the LCD. Printed 2/22/2010 11:17:19 AM Latitude™...
Page 58 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for disassembling the LCD on the Latitude D620. Disassembling the LCD 1. Before disassembling the LCD: Remove the power. Remove the battery. Remove the phone SIM. Remove the...
Page 59 Dell - Latitude™ D620 - Printer-Friendly Format 5. Push the LCD bezel in from the outside frame to release, then up and lift it off the frame. 6. Remove the eight frame screws from the LCD brackets. Lift the LCD from the LCD backing.
Page 60 Dell - Latitude™ D620 - Printer-Friendly Format 8. Rotate the LCD to access the LCD cable on the back of the LCD. Push in on the top LCD cable levers to release the cable connection, and then pull up on the bottom connection to release the cable.
Page 61 Dell - Latitude™ D620 - Printer-Friendly Format 10. Remove the LCD brackets from the LCD. NOTE: When replacing the LCD, you must migrate the two brackets to the replacement LCD. 11. Slide the LCD brackets from the LCD. 12. Reverse the previous steps to assemble the LCD.
Page 62 3. Remove the nine securing screws from the bottom section of the system. 4. Remove the three palm rest screws from the upper section of the system for the Latitude D620. Disconnect the cable connector attached to the system board.
Page 63 Dell - Latitude™ D620 - Printer-Friendly Format 6. Lift the palm rest up from the chassis and remove it. 7. Reverse the previous steps to replace the palm rest assembly. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Palm Rest https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 64 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the modem daughter card (MDC) for the Latitude™ D620. Removing and Replacing the MDC 1. Before removing the MDC: Remove the power. Remove the battery.
Page 65 Dell - Latitude™ D620 - Printer-Friendly Format 5. Disconnect the cable from the MDC and remove it from the system. 6. Reverse the previous steps to replace the MDC. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Modem Daughter Card https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 66 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the processor for the Latitude™ D620. Removing and Replacing the Processor 1. Before removing the processor: Remove the power. Remove the battery. Remove the phone SIM.
Page 67 Dell - Latitude™ D620 - Printer-Friendly Format 5. Locate the processor. 6. Turn the screw that secures the processor to the system board. Lift the processor from system. https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... Página 67 de 145 22/02/2010...
Page 68 Dell - Latitude™ D620 - Printer-Friendly Format 8. Reverse the previous steps to replace the processor. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Processor https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 68 de 145...
Page 69 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the speaker for the Latitude™ D620. Removing and Replacing the Speaker 1. Before removing the speaker: Remove the power. Remove the battery. Remove the phone SIM.
Page 70 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the speaker. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Speaker https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 70 de 145...
Page 71 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the system board. Removing and Replacing the System Board 1. Before removing the system board: Remove the power. Remove the battery. Remove the phone SIM.
Page 72 Dell - Latitude™ D620 - Printer-Friendly Format 5. Lift the speaker from the system board. 6. Remove the Hex nuts on the back from the system. 7. Lift the system board from the bottom plastics. 8. Reverse the previous steps to replace the system board.
Page 73 Dell - Latitude™ D620 - Printer-Friendly Format Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM System Board https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 73 de 145 22/02/2010...
Page 74 Dell - Latitude™ D620 - Printer-Friendly Format The following table outlines the steps for removing and replacing the fan for the Latitude™ D620. Removing and Replacing the Fan 1. Before removing the fan: Remove the power. Remove the battery. Remove the phone SIM.
Page 75 Dell - Latitude™ D620 - Printer-Friendly Format 5. Reverse the previous steps to replace the fan. Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... For Dell Employees Only This document is Dell Confidential Página 75 de 145...
Page 76 Intel Virtualization Technology — This delivers a hardware-assisted robust virtualization and manageability solution. Not supported on Dell™ systems at this time. The desktop version dual-core Pentium D processor uses separate 1 MB cache memory banks dedicated to each core. In...
Page 77 The graphic below shows the different power management states as they relate to each core. NOTE: Intel's Virtualization Technology is not supported on Dell systems at this time. Intel has developed its new Virtualization Technology on the new Napa platform. Intel Virtualization Technology is a set of hardware enhancements that, combined with the appropriate software, delivers more robust virtualization solutions.
Page 78 Dell - Latitude™ D620 - Printer-Friendly Format The operating system code is executed in Rings 1–3, causing faults Intel split Ring 0 into Ring 0P and 0D. Ring OP contains the VMM, and Ring 0D contains the operating system code. The result is a more stable platform that can run multiple operating systems simultaneously with fewer faults.
Page 79 Dell - Latitude™ D620 - Printer-Friendly Format The Intel® Core™ 2 Duo processor (Merom) is the second-generation dual-core processor for portable computers, delivering up to a 25 percent performance gain over the Intel Core Duo processor (Yonah). It is part of Intel's refresh of its mobile technology offering, code-named Napa.
Page 80 Dell - Latitude™ D620 - Printer-Friendly Format Intel Smart Memory Access improves system performance by optimizing the use of the available data bandwidth from the memory subsystem and hiding the latency of memory accesses. Intel Smart Memory Access includes an...
Page 81 Dell - Latitude™ D620 - Printer-Friendly Format Part of Intel's new Napa architecture is the 945GM and 945PM chipsets, code-named Calistoga. The difference between the two chipsets is that the 945GM offers integrated graphics on the motherboard, but the 945PM uses a discrete solution. Part of the Calistoga chipset is the new ICH7-M controller.
Page 82 Coming later in 2006 is a new standard, presently called the Pre-n standard. When officially ratified, it will be referred to as the n standard. The Latitude D620 is equipped to handle Pre-n cards once they become available.
Page 83 The following WWAN cards are offered with this system: Dell Wireless 5500 Mobile Broadband Mini Card Dell Wireless 5700 Mobile Broadband Mini Card Dell Wireless 5505 Mobile Broadband Mini Card — Europe only Printed 2/22/2010 11:17:19 AM Latitude™ D620 Expires 2/23/2010 11:17:19 AM Wireless Technology https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 84 Dell - Latitude™ D620 - Printer-Friendly Format Starting with the Latitude™ D620, Dell includes a new feature on its systems called the ambient light sensor, or ALS. (Dell will eventually expand this offering to the other notebooks, including the Inspiron™ platform.) Basically, this device senses the light levels in the area and automatically adjusts the screen brightness to match.
Page 85 Nit — A unit of measurement of screen brightness. Depending on the type of LCD, the maximum brightness can range from 150 to 220 nits. Most of Dell's LCD panels have a maximum brightness of around 180 nits and a minimum brightness of 10 nits.
Page 86 Dell - Latitude™ D620 - Printer-Friendly Format ALS Controls DPST works with either the SMBus on the system or ALS, but not both. The following table explains what happens to the system depending on which features are implemented: Operating On/Off...
Page 87 The Latitude D620 only has one speaker on the unit. To get stereo sound, you must connect either headphones or external speakers to the headphone jack on the left side of the unit. Never set up service to replace parts for a customer complaining about sound only coming from one speaker.
Page 88 Dell - Latitude™ D620 - Printer-Friendly Format Bandwidth Fixed Dynamic assignment Analog Plug n Play Limited Comprehensive Power management None Idle detection, fine-grained power control Microphone array Two elements Up to 16 elements Developed by audio codec OS native bus driver and independent hardware vendor value-...
Page 89 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 has two graphics options: Intel® GMA 950 (Integrated) NVIDIA® Quadro® NVS 110M 64/128 MB (Discrete) Both of these graphics solutions deliver high-quality, high-performance video solutions for the business traveler while keeping cost and weight considerations low.
Page 90 Dell - Latitude™ D620 - Printer-Friendly Format NVIDIA Control Panel Home Page 1. Primary tasks area — This area contains the group of tasks that appear on the right section of the NVIDIA Control Panel interface. This area of the screen is where you focus most of your attention as you use the NVIDIA Control Panel to accomplish your goals.
Page 91 Dell - Latitude™ D620 - Printer-Friendly Format https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... The Video & Television page lets you do the following: Adjust the TV picture quality and video color settings for the best possible viewing in its environment. Enable full-screen video mirroring so you can view...
Page 92 Dell - Latitude™ D620 - Printer-Friendly Format You can use the following menus from the menu bar to perform tasks in the NVIDIA Control Panel: File Edit View Profiles Display Help NOTE: Menus available on the menu bar may vary, depending on the NVIDIA Control Panel category (such as the Display, Mobile, 3D Settings, or other category) you are using.
Page 93 Dell - Latitude™ D620 - Printer-Friendly Format Select View>Profiles to work with Profiles, which contains display settings you may have saved when performing specific tasks in the Display or 3D Settings application sections of the NVIDIA Control Panel. You can do the following when using Profiles commands:...
Page 94 Dell - Latitude™ D620 - Printer-Friendly Format Printed 2/22/2010 11:17:19 AM Expires 2/23/2010 11:17:19 AM NVIDIA Using the Software https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable... Latitude™ D620 For Dell Employees Only This document is Dell Confidential Página 94 de 145 22/02/2010...
Page 95 Check the application's certification status to verify it is compatible with the NVIDIA Quadro NVS 110M. Also see the "Application Incompatibility" section below. Reinstall the drivers using the Dell™ ResourceCD. Also see the "Incorrect Installation" section below. If you are using external displays, shut down the computer and check the cable connections.
Page 96 Dell - Latitude™ D620 - Printer-Friendly Format GPU (Graphics Processing Unit) Manufacturer Model Display connections Physical Configuration Bus type Video memory configuration Size 64 MB Turbocache, which increases video memory as follows: Video memory speed Maximum resolution Vertical refresh rates...
Page 97 Dell - Latitude™ D620 - Printer-Friendly Format The infrared port is located on the left side of the system. Infrared requires an unobstructed cone of 30 degrees at a distance of no greater than 4 to 6 feet to function properly.
Page 98 The Broadcom Advanced Control Suite is a Windows® diagnostic utility that can be installed from the ResourceCD or support.dell.com. The Control Suite allows you to view statistics for the adapter, as well as a method to troubleshoot the adapter in a Windows setting.
Page 99 Dell - Latitude™ D620 - Printer-Friendly Format Dell offers two LCDs with the Latitude™ D620: 14.1" WXGA nonglare (1280x800) 14.1" WXGA+ UltraSharp™ (1440x900) Both LCDs are 14.1" wide-screen displays with a 16:10 aspect ratio. These LCDs are not CRUs. The Preboot System Assessment (PSA) build 3019 introduces a new test for the LCD, the LCD BIST (Built-In Self-Test). The LCD BIST is only available if the platform supports it.
Page 100 The modem is currently v.92 capable. However, the PCM Upstream feature is ISP dependent. While PCM Upstream does increase upstream speeds, it also reduces download speeds at the same time. Because of this, Dell has disabled PCM Upstream on the computer.
Page 101 Dell - Latitude™ D620 - Printer-Friendly Format Fax modem Send and receive rates up to 14.4 kbps, V.17, V.29, V.27ter, and V.21 channel 2 standard Command set TIA/EIA 602 standard for AT command set and TIA/EIA 578 Fax Class 1 command set...
Page 102 Intel wireless card The thermal solution for the Latitude D620 is unique. In addition to a thermal pad that adheres to the bottom of the heat sink, an additional EMI pad covers the entire processor. Since the heat sink itself does not fully cover the CPU chip, this pad protrudes from the bottom of the heat sink.
Page 103 Dell - Latitude™ D620 - Printer-Friendly Format Discrete Graphics Thermal Solution When the processor is sent for replacement, a heat sink is automatically included. Remove the protective backing that allows you to adhere the pad to the processor on the unit.
Page 104 (TPM) function. Install the driver from the Dell™ ResourceCD or by downloading it from support.dell.com.. Dell will verify functionality of the hardware and ensure the driver is installed properly for the biometric reader. Use of the device in any application other than through Dell TPM is supported by the application vendor. Before using the biometric reader as part of the TPM software suite, the user must to do the following steps: Set up an account (network or local) on the system.
Page 105 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 uses a 65 W AC adapter. It connects to the back of the system. The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
Page 106 Dell - Latitude™ D620 - Printer-Friendly Format One of the batteries on the Latitude™ D620 is unique to Dell: It has an extended piece that runs along the front edge of the system. Due to this design as well as a new method of latching the batteries into the chassis, you cannot swap batteries between the Latitude™...
Page 107 Dell - Latitude™ D620 - Printer-Friendly Format Removing the battery on the Latitude D620 can be a bit tricky. Follow these steps to remove any of the batteries available for this system: Slide the release latches away from the center of the battery. These latches lock in place and do not need to be held to release the battery.
Page 108 (BDC): Dell™ Wireless 350 Bluetooth Module The Dell Wireless 350 Bluetooth Module is located at the top edge of the system above the keyboard. To access it, you only need to remove the lightpipe. This device is a CRU.
Page 109 Dell - Latitude™ D620 - Printer-Friendly Format The coin battery (also known as the reserve battery) is used to retain system information when no other power source (such as the AC adapter or main battery) is connected. This prevents the BIOS from losing any configuration changes.
Page 110 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 is compatible with the following D-Family docking solutions: D-Port and D-Dock This system also function with the USB docking adapter. However, it does not work with devices such as the media slice available for the Latitude X1.
Page 111 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620, Latitude D820, and Dell Precision™ M65 are the first of the Latitude line to offer SATA hard drives. SATA technology has been around for some time on desktops but has been slow to transition to portables. With data transfer rates of 150 Mb per second, this technology offers a substantial speed increase over older PATA drives.
Page 112 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 uses a full-size notebook keyboard. Unlike most Inspiron™ units, a track stick is on the keyboard, so this system is considered to have a dual-pointing option. You can also connect a mouse to one of the USB ports for a third pointing option.
Page 113 FRU. This policy affects all systems sold on or before May 1, 2006. When a keyboard or palm rest needs to be replaced on the Latitude D620, both parts are sent. This policy does not affect the mini card, memory, or other CRUs that might be located beneath the keyboard since the keyboard itself is not being replaced, only removed.
Page 114 The Latitude™ D620 uses DDR2 memory. At 667 MHz, this memory offers a significant increase of memory performance over the D610 platform. This system supports 533 MHz as well as 667 MHz modules, but Dell only offers 667 MHz modules at the time of purchase.
Page 115 A recommended usage model covers indications for various states of radio operation, including on, off, searching/associating, and transmit/receive activity. The Latitude D620 has two mini card slots. One is beneath the keyboard next to the keyboard connector and modem daughter card (MDC) on the left side of the system.
Page 116 Dell - Latitude™ D620 - Printer-Friendly Format Click the picture above to see a larger image in a new window. NOTE: While the mini wireless cards are CRUs, the antenna cables are field replaceable only. The cables are contained in the LCD top cover assembly and are not a separate orderable part.
Page 117 The Latitude D620 ships with a drive installed in the modular bay and a device security screw, which is not installed in the drive but packaged separately. When you install a module in the bay, you can install the device security screw to prevent the module from being easily removed.
Page 118 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 contains one PC Card™ slot on the left side of the unit. The system uses a Texas Instruments™ CardBus controller, which supports one Type I or Type II PC Card.
Page 119 When combined with the BIOS password features and the Computrace® software, this system offers much more security than its predecessors. The picture below demonstrates how to insert and remove a smart card on the Latitude D620. Printed 2/22/2010 11:17:19 AM Expires 2/23/2010 11:17:19 AM https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 120 Start the Preboot System Assessment by pressing <Fn> and the power button Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and Enter Setup options are also included on this menu. The devices listed on the boot menu depend on the bootable devices in the system.
Page 121 Dell - Latitude™ D620 - Printer-Friendly Format Health This field indicates the primary battery and the module bay battery status. Date/Time This field displays current date and time settings. This field displays the sequence of devices the computer attempts to boot from:...
Page 122 Dell - Latitude™ D620 - Printer-Friendly Format Option Description This option provides restricted access to System Setup the same way access to the system is restricted with the system password. The settings are as follows: Set and Not Set. If the setting is Not Set, type a password and confirm it to enable this option.
Page 123 Dell - Latitude™ D620 - Printer-Friendly Format This field sets the days, if any, when you want the system to turn on automatically. The settings are Off, Everyday, or Weekdays. Auto On This feature does not work if you turn off the computer using a power strip or surge protector.
Page 124 Dell - Latitude™ D620 - Printer-Friendly Format This option disables or enables keyboard error reporting when the system boots. The settings are Report and Do Not Report. Keyboard Errors Default setting: Report Option Description This field allows you to controll Mini PCI® and Bluetooth devices. The settings are as follows: Off —...
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Page 126 Helps protect the data on the hard drive or external hard drive (if one is being used) from unauthorized access. NOTE: Only hard drives purchased from Dell for use with the Dell™ Latitude™ D-Family computers support hard drive passwords. NOTE: Passwords provide a high level of security for data in the computer or hard drive.
Page 127 Dell - Latitude™ D620 - Printer-Friendly Format To continue, enter the password (with no more than eight characters). Press <Esc> to return the computer to its previous operating state. If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
Page 128 NOTE: The information on booting to the CD is also on the CD supplied with a system board replacement. The Dell Portables Asset Tag utility may not be available as a download in certain countries.
Page 129 Dell - Latitude™ D620 - Printer-Friendly Format For security reasons, you cannot set, change, or delete the owner tag if the primary or Administrator passwords is set. Boot the computer using the bootable media. Type asset /o /d and then press <Enter>.
Page 130 Dell - Latitude™ D620 - Printer-Friendly Format The following procedure outlines the steps for setting the Service Tag using the CD shipped with a replacement system board. NOTE: If the system has the correct line of business BIOS, you do not need to perform the BIOS flash on the system.
Page 131 Dell - Latitude™ D620 - Printer-Friendly Format NOTE: Without a BIOS flash on a replacement drive, you receive a version error message. 7. Type Y or N and then press <Enter> to place the Service Tag into the system BIOS.
Page 132 Dell - Latitude™ D620 - Printer-Friendly Format 9. Type the correct Service Tag from the system using the appropriate case where necessary and then press <Enter>. 10. Exit the program, remove the CD, and then restart the system. Printed 2/22/2010 11:17:19 AM Expires 2/23/2010 11:17:19 AM https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 133 Dell - Latitude™ D620 - Printer-Friendly Format The Latitude™ D620 ships with the option of the following operating systems: Microsoft® Windows® XP Home SP2 Microsoft Windows XP Pro SP1 Microsoft Windows XP Pro SP2 Microsoft Windows Pro 64-Bit Microsoft Windows Vista™ (when available)
Page 134 Alps® touch pad Driver Bluetooth® driver and stack WARNING: You must install the Dell Notebook System Software first. Also, before installing the modem driver, you must install the audio driver because the modem resides on the High Definition Audio bus. NOTE: Use this page as a reference for what the drivers should look like in Device Manager when installed.
Page 135 Manager registers a generic PCI device entry. Installing the driver changes the entry, as shown below. Before Installation Install the Intel video driver is installed from support.dell.com or by inserting the Dell ResourceCD. If you are installing from the CD, choose Windows XP>Video Drivers>Intel 945GM/PM Graphics Controller.
Page 136 Manager registers a generic Ethernet Controller device entry. Before Installation Install the Intel network driver from support.dell.com or by inserting the Dell ResourceCD. If you are installing from the CD, choose Windows XP>Network Drivers>Broadcom NetXtreme 57xx Gigabit controller. You can check if the wireless driver is installed by looking at Device Manager. Prior to installing the driver, Device Manager registers a generic Network Controller device entry.
Page 137 However, to take advantage of the full features of the card, install the Bluetooth driver and stack. It updates all the devices and drivers that interface with the Dell 350 Bluetooth card and also provides a new software stack to improve the communications capabilities of the card.
Page 138 This driver installation may take some time, even up to 5 minutes or more if a firmware upgrade takes place. Install the Bluetooth driver from support.dell.com or by inserting the Dell ResourceCD. If you are installing from the CD, choose Windows XP>Communications Applications>Dell 350 Bluetooth Module.
Page 139 A. n Series systems do not have a COA label. Q. What about device drivers? A. DRMK contains no drivers for devices such as CD-RW and DVD drives, modems, etc. Dell offers no support for installing or configuring device drivers for Linux.
Page 140 Dell - Latitude™ D620 - Printer-Friendly Format Starting in the fall of 2005, Dell began offering a software solution that helps recover stolen notebook systems. Computrace®, developed by Absolute Software, is a software as well as a BIOS solution that has been implemented on many of Dell's notebook computers.
Page 141 NOTE: By default, TPM is disabled on this system from the factory. Wave Systems developed this software package for Dell, and you may sometimes hear this referred to as the "Wave software package." Printed 2/22/2010 11:17:19 AM Expires 2/23/2010 11:17:19 AM https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable...
Page 142 COM port can be opened; if so, it tests the phone line for a dial tone. If it detects a dial tone, then the HTML screens instruct the customer to contact a Dell™ Remote Technician if connectivity problems are being experienced. If no dial tone is found, the HTML screens notify the customer to run Modem Helper and display a hyperlink to start the diagnostic.
Page 143 Dell - Latitude™ D620 - Printer-Friendly Format Charge the battery while the system is off for faster charge times. You may notice longer charge times when the system is turned on and running graphics-intensive applications. If the system does not perform a Power-On Self-Test (POST), there are various things to look for: Check that the system has a power light.
Page 144 Dell - Latitude™ D620 - Printer-Friendly Format For network problems, first ensure the driver is installed and working properly. Check that the LEDs are responding. Check System Setup to make sure the NIC is enabled. Run the Broadcom® Utility diagnostic to determine if there is a hardware failure.
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